4.2 Customer Service（Reading and Writing 1）-《英语 基础模块3》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 本练习分课前预习与课堂检测两层，以词汇→短语→翻译→应用→语篇为巩固路径，适配中职学情，助力语言能力提升与学习习惯养成。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|核心词汇、重点短语、课文难句|通过填空、翻译夯实基础，强化学习能力| |课堂检测|词汇应用、语篇理解|单选聚焦词汇辨析，阅读依托真实情境，提升语言综合运用能力|

编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造贵州专用《英语 基础模块3》（高教版第三版）《一课一练》，专辑共40练，完全对接贵州高职分类考试考法。 本卷为《英语 基础模块3》（高教版第三版）Unit 4 Customer Service（Reading and Writing 1）的课前预习与课堂检测。 Unit 4 Customer Service 一课一练（2） Reading and Writing 1 【课前预习】 一、核心词汇检测 1. v. 递送____ 2. n. 配送____ 3. v. 延迟____ 4. n. 解决办法____ 5. v. 安排____ 6. v. 提及____ 7. n. 要求____ 8. adj. 真诚的____ 【答案】1.deliver 2.delivery 3.delay 4.solution 5.arrange 6.mention 7.request 8.sincere 二、课文重点短语 1. 负责____ 2. 确保准时____ 3. 由于粗心____ 4. 造成损失____ 5. 尽快____ 6. 取回包裹____ 7. 处理问题____ 8. 表达歉意____ 【答案】1.be in charge of 2.make sure it is on time 3.due to carelessness 4.cause a loss 5.as quickly as possible 6.get the package back 7.deal with the problem 8.express an apology 三、课文难句翻译 1. 原句：Although the parcel arrived on time, one tea cup inside it was broken. 译文：虽然包裹按时送到，但里面有一个茶杯破损了。 2. 原句：The service worker asked for two photos so that she could check where the damage happened. 译文：客服人员要求提供两张照片，以便核实损坏发生在哪个环节。 3. 原句：Since the shop admitted its mistake, it sent a new cup without asking the customer to return the broken one. 译文：由于商店承认了错误，因此没有要求顾客寄回破损茶杯，而是直接补发了一个新的。 【课堂检测】 一、词汇单选（10题） 1. The company will ________ the goods before noon. A. decide B. describe C. develop D. deliver 【答案】D 【详解】考察动词词义辨析。句子翻译：公司将在中午前递送货物。A.decide 决定；B.describe 描述；C.develop 发展；D.deliver 递送。deliver the goods意为“递送货物”，故选D。 2. Bad weather may ________ the delivery for one day. A. drop B. delay C. draw D. drive 【答案】B 【详解】考察动词词义辨析。句子翻译：恶劣天气可能使配送延迟一天。A.drop 掉落；B.delay 延迟；C.draw 画；D.drive 驾驶。天气会影响配送时间，delay符合语境，故选B。 3. We need a clear ________ to the damaged-box problem. A. solution B. service C. subject D. station 【答案】A 【详解】考察名词词义辨析。句子翻译：我们需要一个明确的办法来解决箱子损坏的问题。A.solution 解决办法；B.service 服务；C.subject 主题；D.station 车站。a solution to a problem是固定搭配，故选A。 4. The shop will ________ a second delivery this afternoon. A. answer B. accept C. arrange D. arrive 【答案】C 【详解】考察动词词义辨析。句子翻译：商店将安排今天下午进行第二次配送。A.answer 回答；B.accept 接受；C.arrange 安排；D.arrive 到达。arrange a delivery意为“安排配送”，故选C。 5. She did not ________ the missing cup in her first email. A. manage B. mention C. match D. move 【答案】B 【详解】考察动词词义辨析。句子翻译：她在第一封电子邮件中没有提到丢失的杯子。A.manage 管理；B.mention 提及；C.match 匹配；D.move 移动。mention the missing cup意为“提到丢失的杯子”，故选B。 6. The customer made a ________ for a new box. A. result B. record C. rule D. request 【答案】D 【详解】考察名词词义辨析。句子翻译：顾客提出了换一个新箱子的要求。A.result 结果；B.record 记录；C.rule 规则；D.request 要求。make a request意为“提出要求”，故选D。 7. Please accept our ________ apology for the mistake. A. sincere B. safe C. simple D. special 【答案】A 【详解】考察形容词词义辨析。句子翻译：请接受我们对这个错误的真诚道歉。A.sincere 真诚的；B.safe 安全的；C.simple 简单的；D.special 特别的。sincere apology意为“真诚的道歉”，故选A。 8. The worker is in ________ of checking every address. A. case B. care C. charge D. center 【答案】C 【详解】考察名词词义辨析。句子翻译：这名工作人员负责核对每一个地址。A.case 情况；B.care 关心；C.charge 负责；D.center 中心。be in charge of是固定搭配，意为“负责”，故选C。 9. The shop gave a useful ________ to my email. A. rest B. reply C. road D. role 【答案】B 【详解】考察名词词义辨析。句子翻译：商店对我的电子邮件作出了有用的回复。A.rest 休息；B.reply 回复；C.road 道路；D.role 角色。a reply to an email意为“对邮件的回复”，故选B。 10. Please ________ sure the name on the box is right. A. make B. meet C. mean D. mark 【答案】A 【详解】考察动词固定搭配。句子翻译：请确保箱子上的名字正确。A.make 制作；B.meet 遇见；C.mean 意味着；D.mark 标记。make sure意为“确保”，故选A。 二、阅读理解（5题） Liu Mei ordered a set of tea cups as a birthday gift for her mother. The parcel arrived on time, but one cup was broken. The outside box looked fine. Liu took two clear photos and used the shop's online service page. She wrote her order number, described the damage and asked for a new cup. A service worker named Chen replied within twenty minutes. She first said sorry and checked the photos. She explained that the cup might have moved inside the box because there was not enough paper around it. Chen offered two choices: a small refund or a free new cup. Liu chose the new cup because she wanted a complete set for the birthday dinner. The shop sent the cup that afternoon and gave Liu a number to follow the delivery. It also added more paper to protect the cup. Liu received it two days later. Nothing was broken this time. She wrote that the quick reply and clear choices made her feel respected. The shop then changed its packing rule so that future orders would be safer. 11. Why did Liu Mei contact the shop? A. One tea cup was broken. B. The parcel was late. C. The color was wrong. D. Her order number was missing. 12. What did Liu send with her complaint? A. A birthday card. B. A new packing box. C. Two photos and her order number. D. Her mother's phone. 13. What choices did Chen offer? A. A larger set or a new box. B. A small refund or a free new cup. C. A later dinner or another gift. D. A shop card or free tea. 14. Why did Liu choose a new cup? A. She wanted to sell it. B. The refund was too slow. C. Her mother needed a box. D. She wanted a complete set for dinner. 15. What did the shop do after the case? A. It changed its packing rule. B. It stopped selling tea cups. C. It closed the online service page. D. It asked Liu to return both cups. 【答案】11．A 12．C 13．B 14．D 15．A 【导语】本文是一篇生活叙事，讲述刘梅收到破损茶杯后提交清楚的投诉，商店核实问题、提供选择并改进包装的过程。 【详解】11．细节理解题。题目翻译：刘梅为什么联系商店？A.One tea cup was broken. 一个茶杯破损了；B.The parcel was late. 包裹晚到了；C.The color was wrong. 颜色错了；D.Her order number was missing. 她的订单号丢失了。根据第一段“The parcel arrived on time, but one cup was broken.”可知，她因茶杯破损联系商店，故选A。 12．细节理解题。题目翻译：刘梅提交投诉时发送了什么？A.A birthday card. 一张生日卡；B.A new packing box. 一个新包装箱；C.Two photos and her order number. 两张照片和订单号；D.Her mother's phone. 她母亲的电话。根据第一段“took two clear photos”并“wrote her order number”可知，她提供了照片和订单号，故选C。 13．细节理解题。题目翻译：陈姓客服提供了哪两种选择？A.A larger set or a new box. 更大的一套或一个新箱子；B.A small refund or a free new cup. 小额退款或免费补发新杯子；C.A later dinner or another gift. 推迟晚餐或换一份礼物；D.A shop card or free tea. 商店卡或免费茶叶。根据第二段“a small refund or a free new cup”可知，故选B。 14．细节理解题。题目翻译：刘梅为什么选择补发新杯子？A.She wanted to sell it. 她想卖掉它；B.The refund was too slow. 退款太慢；C.Her mother needed a box. 她母亲需要箱子；D.She wanted a complete set for dinner. 她想在晚餐时使用完整的一套。根据第二段“she wanted a complete set for the birthday dinner”可知，故选D。 15．细节理解题。题目翻译：处理完这次事件后，商店做了什么？A.It changed its packing rule. 它修改了包装规定；B.It stopped selling tea cups. 它停止销售茶杯；C.It closed the online service page. 它关闭了在线服务页面；D.It asked Liu to return both cups. 它要求刘梅退回两个杯子。根据末句“The shop then changed its packing rule”可知，故选A。 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造贵州专用《英语 基础模块3》（高教版第三版）《一课一练》，专辑共40练，完全对接贵州高职分类考试考法。 本卷为《英语 基础模块3》（高教版第三版）Unit 4 Customer Service（Reading and Writing 1）的课前预习与课堂检测。 Unit 4 Customer Service 一课一练（2） Reading and Writing 1 【课前预习】 一、核心词汇检测 1. v. 递送____ 2. n. 配送____ 3. v. 延迟____ 4. n. 解决办法____ 5. v. 安排____ 6. v. 提及____ 7. n. 要求____ 8. adj. 真诚的____ 二、课文重点短语 1. 负责____ 2. 确保准时____ 3. 由于粗心____ 4. 造成损失____ 5. 尽快____ 6. 取回包裹____ 7. 处理问题____ 8. 表达歉意____ 三、课文难句翻译 1. 原句：Although the parcel arrived on time, one tea cup inside it was broken. 2. 原句：The service worker asked for two photos so that she could check where the damage happened. 3. 原句：Since the shop admitted its mistake, it sent a new cup without asking the customer to return the broken one. 【课堂检测】 一、词汇单选（10题） 1. The company will ________ the goods before noon. A. decide B. describe C. develop D. deliver 2. Bad weather may ________ the delivery for one day. A. drop B. delay C. draw D. drive 3. We need a clear ________ to the damaged-box problem. A. solution B. service C. subject D. station 4. The shop will ________ a second delivery this afternoon. A. answer B. accept C. arrange D. arrive 5. She did not ________ the missing cup in her first email. A. manage B. mention C. match D. move 6. The customer made a ________ for a new box. A. result B. record C. rule D. request 7. Please accept our ________ apology for the mistake. A. sincere B. safe C. simple D. special 8. The worker is in ________ of checking every address. A. case B. care C. charge D. center 9. The shop gave a useful ________ to my email. A. rest B. reply C. road D. role 10. Please ________ sure the name on the box is right. A. make B. meet C. mean D. mark 二、阅读理解（5题） Liu Mei ordered a set of tea cups as a birthday gift for her mother. The parcel arrived on time, but one cup was broken. The outside box looked fine. Liu took two clear photos and used the shop's online service page. She wrote her order number, described the damage and asked for a new cup. A service worker named Chen replied within twenty minutes. She first said sorry and checked the photos. She explained that the cup might have moved inside the box because there was not enough paper around it. Chen offered two choices: a small refund or a free new cup. Liu chose the new cup because she wanted a complete set for the birthday dinner. The shop sent the cup that afternoon and gave Liu a number to follow the delivery. It also added more paper to protect the cup. Liu received it two days later. Nothing was broken this time. She wrote that the quick reply and clear choices made her feel respected. The shop then changed its packing rule so that future orders would be safer. 11. Why did Liu Mei contact the shop? A. One tea cup was broken. B. The parcel was late. C. The color was wrong. D. Her order number was missing. 12. What did Liu send with her complaint? A. A birthday card. B. A new packing box. C. Two photos and her order number. D. Her mother's phone. 13. What choices did Chen offer? A. A larger set or a new box. B. A small refund or a free new cup. C. A later dinner or another gift. D. A shop card or free tea. 14. Why did Liu choose a new cup? A. She wanted to sell it. B. The refund was too slow. C. Her mother needed a box. D. She wanted a complete set for dinner. 15. What did the shop do after the case? A. It changed its packing rule. B. It stopped selling tea cups. C. It closed the online service page. D. It asked Liu to return both cups. 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $