4.1 Customer Service（Warming up; Listening and Speaking）-《英语 基础模块3》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 中职英语《基础模块3》Unit4同步练，以“课前预习-课堂检测”分层设计，通过词汇记忆→辨析应用→句型输入→情景交际的递进路径，夯实语言基础，适配中职学情，提升学习能力。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|核心词汇（电池、收据等8词）、基础交际句型|直接填写词汇强化记忆，呈现对话构建输入基础| |课堂检测|词汇辨析（10题单选）、情景交际应用（5题对话选择）|单选考查词汇语境运用，对话选择模拟真实服务场景，提升语言应用能力|

编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造贵州专用《英语 基础模块3》（高教版第三版）《一课一练》，专辑共40练，完全对接贵州高职分类考试考法。 本卷为《英语 基础模块3》（高教版第三版）Unit 4 Customer Service（Warming up; Listening and Speaking）的课前预习与课堂检测。 Unit 4 Customer Service 一课一练（1） Warming up; Listening and Speaking 【课前预习】 一、核心词汇检测 1. n. 电池____ 2. n. 收据____ 3. n. 保修期____ 4. n. 投诉____ 5. v. 退款____ 6. v. 调换____ 7. n. 耐心____ 8. adj. 空白的____ 【答案】1.battery 2.receipt 3.guarantee 4.complaint 5.refund 6.exchange 7.patience 8.blank 二、核心交际句型 — Excuse me, I'd like to make a complaint. — I'm sorry to hear that. What's the problem? — The watch has a blank screen. — Would you please show me your receipt? — Could I have the battery exchanged? — We'll get it checked immediately. — Thank you for dealing with the problem. — It's my pleasure. Thank you for your patience. 【课堂检测】 一、词汇单选（10题） 1. The phone will not work because its ________ is empty. A. button B. basket C. battery D. bottle 【答案】C 【详解】考察名词词义辨析。句子翻译：这部手机无法工作，因为它的电池没电了。A.button 按钮；B.basket 篮子；C.battery 电池；D.bottle 瓶子。手机工作需要电池供电，empty在此表示电量耗尽，故选C。 2. Please keep the ________ if you may return the watch. A. receipt B. report C. reply D. reason 【答案】A 【详解】考察名词词义辨析。句子翻译：如果你可能退还这块手表，请保留收据。A.receipt 收据；B.report 报告；C.reply 回复；D.reason 原因。退换商品时需要用receipt证明购买信息，故选A。 3. The computer is still under ________, so the repair is free. A. guide B. garden C. group D. guarantee 【答案】D 【详解】考察名词词义辨析。句子翻译：这台电脑仍在保修期内，所以维修免费。A.guide 指南；B.garden 花园；C.group 小组；D.guarantee 保修。under guarantee是固定搭配，意为“在保修期内”，故选D。 4. I want to make a ________ about the slow service. A. change B. complaint C. choice D. conversation 【答案】B 【详解】考察名词词义辨析。句子翻译：我想投诉服务太慢。A.change 改变；B.complaint 投诉；C.choice 选择；D.conversation 交谈。make a complaint意为“提出投诉”，故选B。 5. The shop agreed to ________ my money after checking the shoes. A. refund B. reduce C. repair D. repeat 【答案】A 【详解】考察动词词义辨析。句子翻译：商店检查鞋子后同意退还我的钱。A.refund 退款；B.reduce 减少；C.repair 修理；D.repeat 重复。refund money意为“退还钱款”，符合退货处理语境，故选A。 6. They will ________ the broken cup for a new one. A. enjoy B. enter C. exchange D. explain 【答案】C 【详解】考察动词词义辨析。句子翻译：他们会把破损的杯子换成一个新的。A.enjoy 喜欢；B.enter 进入；C.exchange 调换；D.explain 解释。exchange A for B意为“用B调换A”，故选C。 7. Thank you for your ________ while we check the order. A. place B. power C. plan D. patience 【答案】D 【详解】考察名词词义辨析。句子翻译：感谢您在我们核查订单期间的耐心。A.place 地方；B.power 力量；C.plan 计划；D.patience 耐心。等待工作人员核查需要patience，Thank you for your patience是客服常用语，故选D。 8. The screen stayed ________ even after I charged the watch. A. blue B. blank C. bright D. busy 【答案】B 【详解】考察形容词词义辨析。句子翻译：即使我给手表充了电，屏幕仍然一片空白。A.blue 蓝色的；B.blank 空白的；C.bright 明亮的；D.busy 忙碌的。充电后仍没有显示，应用blank描述屏幕，故选B。 9. The worker will ________ the phone before giving a solution. A. check B. charge C. collect D. cover 【答案】A 【详解】考察动词词义辨析。句子翻译：工作人员会先检查手机，再给出解决办法。A.check 检查；B.charge 充电；收费；C.collect 收集；D.cover 覆盖。给出解决方案前应先检查故障，故选A。 10. We are sorry for the ________ caused by the delay. A. information B. invitation C. inconvenience D. interest 【答案】C 【详解】考察名词词义辨析。句子翻译：我们对延误造成的不便表示歉意。A.information 信息；B.invitation 邀请；C.inconvenience 不便；D.interest 兴趣。the inconvenience caused by...意为“由……造成的不便”，故选C。 二、情景交际（5题） 11. — Excuse me, I'd like to make a complaint. — ________ A. The store closes at six. B. I'm sorry to hear that. What's the problem? C. I bought it online. D. The price is low. 【答案】B 【详解】考察情景交际。对话翻译：——打扰一下，我想投诉。——很抱歉听到这个消息，出了什么问题？A.The store closes at six. 商店六点关门；B.I'm sorry to hear that. What's the problem? 很抱歉听到这个消息，出了什么问题；C.I bought it online. 我在网上买的；D.The price is low. 价格很低。客服面对投诉应先致歉并询问具体问题，故选B。 12. — My new watch has a blank screen. — ________ A. It is a popular color. B. I wear a watch every day. C. The shop is on the left. D. Would you please show me your receipt? 【答案】D 【详解】考察情景交际。对话翻译：——我的新手表屏幕一片空白。——请出示一下您的收据好吗？A.It is a popular color. 这是一种流行颜色；B.I wear a watch every day. 我每天戴手表；C.The shop is on the left. 商店在左边；D.Would you please show me your receipt? 请出示一下您的收据好吗。处理商品故障和退换时需要核实购买凭证，故选D。 13. — Is the phone still under guarantee? — ________ A. Yes. I bought it two weeks ago. B. It needs a new case. C. The battery is small. D. Please turn right. 【答案】A 【详解】考察情景交际。对话翻译：——这部手机仍在保修期内吗？——是的，我两周前买的。A.Yes. I bought it two weeks ago. 是的，我两周前买的；B.It needs a new case. 它需要一个新外壳；C.The battery is small. 电池很小；D.Please turn right. 请右转。问句是一般疑问句，C项直接回答并用购买时间提供依据，故选A。 14. — We've exchanged a new battery for you. Is that OK? — ________ A. The battery is in the box. B. It took two hours. C. Yes, thank you for your help. D. I need the receipt. 【答案】C 【详解】考察情景交际。对话翻译：——我们已经为您换了新电池，这样可以吗？——可以，谢谢您的帮助。A.The battery is in the box. 电池在盒子里；B.It took two hours. 花了两个小时；C.Yes, thank you for your help. 可以，谢谢您的帮助；D.I need the receipt. 我需要收据。客服询问解决方案是否可以，顾客应确认并致谢，故选C。 15. — Sorry, it may take ten minutes to check. — ________ A. I want a blue one. B. No problem. I'll wait. C. The screen is blank. D. It was bought online. 【答案】B 【详解】考察情景交际。对话翻译：——抱歉，检查可能需要十分钟。——没问题，我会等。A.I want a blue one. 我想要一个蓝色的；B.No problem. I'll wait. 没问题，我会等；C.The screen is blank. 屏幕是空白的；D.It was bought online. 它是在网上买的。对方说明需要等待，A项表示接受并愿意等候，故选B。 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造贵州专用《英语 基础模块3》（高教版第三版）《一课一练》，专辑共40练，完全对接贵州高职分类考试考法。 本卷为《英语 基础模块3》（高教版第三版）Unit 4 Customer Service（Warming up; Listening and Speaking）的课前预习与课堂检测。 Unit 4 Customer Service 一课一练（1） Warming up; Listening and Speaking 【课前预习】 一、核心词汇检测 1. n. 电池____ 2. n. 收据____ 3. n. 保修期____ 4. n. 投诉____ 5. v. 退款____ 6. v. 调换____ 7. n. 耐心____ 8. adj. 空白的____ 二、核心交际句型 — Excuse me, I'd like to make a complaint. — I'm sorry to hear that. What's the problem? — The watch has a blank screen. — Would you please show me your receipt? — Could I have the battery exchanged? — We'll get it checked immediately. — Thank you for dealing with the problem. — It's my pleasure. Thank you for your patience. 【课堂检测】 一、词汇单选（10题） 1. The phone will not work because its ________ is empty. A. button B. basket C. battery D. bottle 2. Please keep the ________ if you may return the watch. A. receipt B. report C. reply D. reason 3. The computer is still under ________, so the repair is free. A. guide B. garden C. group D. guarantee 4. I want to make a ________ about the slow service. A. change B. complaint C. choice D. conversation 5. The shop agreed to ________ my money after checking the shoes. A. refund B. reduce C. repair D. repeat 6. They will ________ the broken cup for a new one. A. enjoy B. enter C. exchange D. explain 7. Thank you for your ________ while we check the order. A. place B. power C. plan D. patience 8. The screen stayed ________ even after I charged the watch. A. blue B. blank C. bright D. busy 9. The worker will ________ the phone before giving a solution. A. check B. charge C. collect D. cover 10. We are sorry for the ________ caused by the delay. A. information B. invitation C. inconvenience D. interest 二、情景交际（5题） 11. — Excuse me, I'd like to make a complaint. — ________ A. The store closes at six. B. I'm sorry to hear that. What's the problem? C. I bought it online. D. The price is low. 12. — My new watch has a blank screen. — ________ A. It is a popular color. B. I wear a watch every day. C. The shop is on the left. D. Would you please show me your receipt? 13. — Is the phone still under guarantee? — ________ A. Yes. I bought it two weeks ago. B. It needs a new case. C. The battery is small. D. Please turn right. 14. — We've exchanged a new battery for you. Is that OK? — ________ A. The battery is in the box. B. It took two hours. C. Yes, thank you for your help. D. I need the receipt. 15. — Sorry, it may take ten minutes to check. — ________ A. I want a blue one. B. No problem. I'll wait. C. The screen is blank. D. It was bought online. 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $