Unit 4 Customer Service（B卷·能力提升）《英语 基础模块3》（高教版第三版）单元过关卷（原卷版+解析版）

**基本信息** 本试卷为《英语 基础模块3》Unit 4 Customer Service B卷能力提升卷，紧扣教材核心考点，通过客服情境整合语言知识，适配单元复习，提升学生语言应用与问题解决能力。 **题型特征** |题型|题量/分值|知识覆盖|命题特色| |----|-----------|----------|----------| |语音辨析题|5题10分|考查delay、battery等单元核心词汇发音|聚焦基础语音辨析，夯实语言能力基础| |选择填空题|15题30分|涵盖连词(even though)、时态(rang)、介词(in charge)等语法点|梯度设计基础语法与情境应用，提升思维品质| |完形填空题|10题20分|围绕酒店客服情境考查动词时态(checked)、连词(Although)等|创设真实服务场景，强化语言综合运用能力| |阅读理解题|10题20分|含服务计划表解读与客服故事理解，考查信息提取与推理|选用贴近生活的服务素材，培养跨文化沟通与问题解决能力|

编写说明：本套试卷紧扣《英语 基础模块3》（高教版第三版）教材，以教材单元为基准精准覆盖核心考点。每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计4份综合测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 基础模块3》（高教版第三版）《单元过关卷》 Unit 4 Customer Service B卷·能力提升 考试时间：60分钟 满分：80分 班级_____姓名_____学号_____成绩_____ 一、语音辨析题（本题有5小题，每小题2分，共10分） 从A、B、C、D四个选项中找出与所给单词画线部分读音相同的选项。 1. delay A. says B. Monday C. play D. said 【答案】C 【详解】delay /dɪˈleɪ/与play /pleɪ/中的ay均发/eɪ/；says、said发/e/，Monday中ay发/ɪ/。故选C。 2. battery A. map B. name C. late D. cake 【答案】A 【详解】battery /ˈbætəri/中第一个a与map /mæp/均发/æ/；name、late、cake中的a发/eɪ/。故选A。 3. fault A. laugh B. because C. aunt D. autumn 【答案】D 【详解】fault /fɔːlt/与autumn /ˈɔːtəm/中的au均发/ɔː/；laugh发/ɑː/，because、aunt中au发音不同。故选D。 4. check A. he B. bed C. these D. me 【答案】B 【详解】check /tʃek/与bed /bed/中的e均发/e/；he、these、me中的e发/iː/。故选B。 5. service A. her B. very C. paper D. under 【答案】A 【详解】service与her中的er均发/ɜː/；very中的e发/e/，paper、under中的er发/ə/。故选A。 二、选择填空题（本题有15小题，每小题2分，共30分） 从A、B、C、D四个选项中选出最佳答案。 6. We will send another set of leaflets ____ the weather is terrible. A. so B. and C. or D. even though 【答案】D 【考点】状语从句even though 【详解】句意：即使天气很糟，我们仍会再寄一套传单。even though表让步。故选D。 7. The manager asked the clerk ____ the customer had a receipt. A. what B. if C. who D. whose 【答案】B 【考点】宾语从句if 【详解】句意：经理问店员顾客是否有收据。if表是否。故选B。 8. He called many times ____ the goods could arrive on time. A. in order that B. even if C. although D. but 【答案】A 【考点】状语从句in order that 【详解】句意：他多次打电话，为的是货物按时到。in order that表目的。故选A。 9. The loss was caused ____ carelessness, not by the weather. A. on B. at C. by D. for 【答案】C 【考点】介词by（被动施事） 【详解】句意：损失由粗心造成。by表施事。故选C。 10. A man with patience is ____ likely to lose his temper. A. little B. less C. least D. few 【答案】B 【考点】副词比较级less 【详解】句意：有耐心的人不太容易发脾气。less likely。故选B。 11. Sorry, we can't refund it, ____ we can exchange a new one. A. so B. because C. if D. but 【答案】D 【考点】并列连词but 【详解】句意：不能退款，但可换新。but表转折。故选D。 12. ____ you start early, you won't have to hurry. A. If B. So C. But D. Or 【答案】A 【考点】条件状语从句if 【详解】句意：如果早点出发，就不必匆忙。if表条件。故选A。 13. Useful ____ about the guarantee is on the back of the card. A. informations B. an information C. information D. many information 【答案】C 【考点】不可数名词information 【详解】句意：保修信息在卡片背面。information不可数。故选C。 14. When the phone ____, the clerk was writing a reply email. A. rings B. rang C. ring D. ringing 【答案】B 【考点】一般过去时（when从句） 【详解】句意：电话响时店员正在写邮件。主句过去进行，从句用rang。故选B。 15. The boss told us to make ____ the package arrives by Friday. A. surely B. sure C. surer D. sures 【答案】B 【考点】固定搭配make sure 【详解】句意：老板让我们确保包裹周五前到。make sure。故选B。 16. ____ the milk is nearly overdue, the shop will reduce the price. A. So B. But C. Or D. Because 【答案】D 【考点】原因状语从句because 【详解】句意：因为牛奶快过期，商店将降价。because表原因。故选D。 17. Please wait here; your package ____ soon. A. arrives B. arrived C. arriving D. will arrive 【答案】D 【考点】一般将来时 【详解】句意：请在此等候；你的包裹很快就会到。soon提示将来时。故选D。 18. —The delivery was delayed by the typhoon. —____ A. Two single rooms. B. She is my sister. C. What a pity! D. It leaves at eight. 【答案】C 【考点】表示遗憾交际 【详解】句意：—台风延误送货。—真遗憾！故选C。 19. He is ____ excited that he can hardly sleep. A. so B. such C. too D. very 【答案】A 【考点】so...that结果状语 【详解】句意：他激动得几乎睡不着。so...that。故选A。 20. Who is ____ charge now? I want to make a complaint. A. on B. at C. in D. for 【答案】C 【考点】介词短语in charge 【详解】句意：现在谁负责？in charge。故选C。 三、完形填空题（本题有10小题，每小题2分，共20分） 阅读下面短文，从A、B、C、D四个选项中选出最佳答案。 Cold water came from the tap in Room 806 of a hotel by the river. The guest went to the front desk with a short ____21____. The clerk ____22____ the room number and listened carefully. ____23____ the hot water stopped for an hour, she still found another room. She asked ____24____ the guest needed a free drink while waiting. A key card ____25____ at the desk was ready soon. "It is ____26____ easy plan for tonight only," she said. The new room ____27____ cleaned in ten minutes. The guest could check ____28____ in the hotel app. The notes were clear, polite, ____29____ useful. ____30____ did the guest feel at last? Much better. 21. A. complaint B. computer C. concert D. cousin 22. A. check B. checks C. checking D. checked 23. A. Because B. Although C. So D. If 24. A. what B. who C. if D. that 25. A. place B. places C. placing D. placed 26. A. a B. an C. the D. / 27. A. is B. are C. will be D. be 28. A. he B. his C. him D. himself 29. A. or B. but C. and D. if 30. A. What B. Who C. Where D. How 【答案】21. A 22. D 23. B 24. C 25. D 26. B 27. C 28. D 29. C 30. D 【导语】本文讲述酒店前台处理806房无热水投诉：核对房号、调换房间并协助客人自助查房。 【详解】 21. 考查名词词义。句意：客人带着简短投诉来到前台。下文冷水/换房提示complaint。故选A。 22. 考查一般过去时。句意：店员核对了房号。叙述过去用checked。故选D。 23. 考查状语从句Although。句意：虽然热水停了一小时，她仍找到另一间房。让步用Although。故选B。 24. 考查宾语从句。句意：她问客人等候时是否需要免费饮料。if表是否。故选C。 25. 考查过去分词。句意：放在前台的门卡很快准备好。key card与place为被动关系，用placed。故选D。 26. 考查冠词。句意：这是今晚仅有的一个简单办法。easy以元音音素开头，用an。故选B。 27. 考查一般将来时被动。句意：新房间十分钟内将被打扫好。will be cleaned。故选C。 28. 考查反身代词。句意：客人可以在酒店应用里自行查看。check oneself。故选D。 29. 考查连词。句意：备注清楚、礼貌并且有用。并列用and。故选C。 30. 考查疑问词。句意：客人最后感觉如何？How。故选D。 四、阅读理解题（本题有10小题，每小题2分，共20分） 阅读下面两篇材料，从A、B、C、D四个选项中选出最佳答案。 Passage A The table below shows the service plan of Hongyun Hotel. Read it and answer the questions. Service Place Hours Note Complaint desk Lobby 08:00–22:00 bring room card Battery change Shop 2 09:00–17:30 for phones only Refund office Room 101 10:00–16:00 receipt needed Late delivery help Gate B all day call 12345 31. Where is the complaint desk? A. At Gate B. B. In the lobby. C. In Room 101. D. In Shop 2. 32. What do you need for a refund? A. A free ticket. B. A room key only. C. A receipt. D. A new battery. 33. Which service is for phones? A. Battery change. B. Complaint desk. C. Refund office. D. Late delivery help. 34. When does the refund office close? A. At 22:00. B. At 16:00. C. At 17:30. D. At 08:00. 35. How can you get late delivery help? A. Email only. B. Visit Shop 2. C. Go to Room 101. D. Call 12345. 【答案】31. B 32. C 33. A 34. B 35. D 【导语】本文是鸿运酒店服务告示，介绍投诉台、换电池、退款处与延误协助。 【详解】 31. 细节理解题。根据Complaint desk“Lobby”可知。故选B。 32. 细节理解题。根据Refund office“receipt needed”可知。故选C。 33. 细节理解题。根据Battery change“for phones only”可知。故选A。 34. 细节理解题。根据Refund office“10:00–16:00”可知。故选B。 35. 细节理解题。根据Late delivery help“call 12345”可知。故选D。 Passage B One rainy night, Room 806 in a hotel in Anshun had no hot water. A guest from Guiyang stood at the front desk with wet hair and a room card. Chen Yu was still at work after dinner. She checked the hot-water machine behind the counter. It had stopped for nearly an hour, and the repair worker was still on the road. She moved the guest to Room 812 at once and left a free bottle of water on the table. By 11:00 p.m., the water was warm again. Before sleep, the guest sent a short thank-you message. Chen Yu saved it in the hotel note—as a record of that busy night. 36. Where did this story happen? A. At a hotel in Anshun. B. At a bank in Beijing. C. At a school in Guiyang. D. At a factory in Zunyi. 37. What was the guest's problem? A. No Wi-Fi. B. No hot water. C. No breakfast. D. No taxi. 38. What did Chen Yu check behind the counter? A. The hot-water machine. B. The hotel shop. C. A new phone. D. A train ticket. 39. What does the underlined word “note” most probably mean? A. A kind of drink. B. A school bag. C. A short written record. D. A train ticket. 40. How did the guest reply at last? A. He sent a thank-you message. B. He asked for money. C. He changed the hotel name. D. He broke the machine. 【答案】36. A 37. B 38. A 39. C 40. A 【导语】本文讲述安顺酒店雨夜处理806房无热水：查热水机、换812房，客人致谢后记入工作笔记。 【详解】 36. 细节理解题。根据首句“hotel in Anshun”可知。故选A。 37. 细节理解题。根据“had no hot water”可知。故选B。 38. 细节理解题。根据“checked the hot-water machine”可知。故选A。 39. 词义猜测题。结合保存感谢信息作为记录的语境，note指简短书面记录。故选C。 40. 细节理解题。根据“sent a short thank-you message”可知。故选A。 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：本套试卷紧扣《英语 基础模块3》（高教版第三版）教材，以教材单元为基准精准覆盖核心考点。每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计4份综合测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 基础模块3》（高教版第三版）《单元过关卷》 Unit 4 Customer Service B卷·能力提升 考试时间：60分钟 满分：80分 班级_____姓名_____学号_____成绩_____ 一、语音辨析题（本题有5小题，每小题2分，共10分） 从A、B、C、D四个选项中找出与所给单词画线部分读音相同的选项。 1. delay A. says B. Monday C. play D. said 2. battery A. map B. name C. late D. cake 3. fault A. laugh B. because C. aunt D. autumn 4. check A. he B. bed C. these D. me 5. service A. her B. very C. paper D. under 二、选择填空题（本题有15小题，每小题2分，共30分） 从A、B、C、D四个选项中选出最佳答案。 6. We will send another set of leaflets ____ the weather is terrible. A. so B. and C. or D. even though 7. The manager asked the clerk ____ the customer had a receipt. A. what B. if C. who D. whose 8. He called many times ____ the goods could arrive on time. A. in order that B. even if C. although D. but 9. The loss was caused ____ carelessness, not by the weather. A. on B. at C. by D. for 10. A man with patience is ____ likely to lose his temper. A. little B. less C. least D. few 11. Sorry, we can't refund it, ____ we can exchange a new one. A. so B. because C. if D. but 12. ____ you start early, you won't have to hurry. A. If B. So C. But D. Or 13. Useful ____ about the guarantee is on the back of the card. A. informations B. an information C. information D. many information 14. When the phone ____, the clerk was writing a reply email. A. rings B. rang C. ring D. ringing 15. The boss told us to make ____ the package arrives by Friday. A. surely B. sure C. surer D. sures 16. ____ the milk is nearly overdue, the shop will reduce the price. A. So B. But C. Or D. Because 17. Please wait here; your package ____ soon. A. arrives B. arrived C. arriving D. will arrive 18. —The delivery was delayed by the typhoon. —____ A. Two single rooms. B. She is my sister. C. What a pity! D. It leaves at eight. 19. He is ____ excited that he can hardly sleep. A. so B. such C. too D. very 20. Who is ____ charge now? I want to make a complaint. A. on B. at C. in D. for 三、完形填空题（本题有10小题，每小题2分，共20分） 阅读下面短文，从A、B、C、D四个选项中选出最佳答案。 Cold water came from the tap in Room 806 of a hotel by the river. The guest went to the front desk with a short ____21____. The clerk ____22____ the room number and listened carefully. ____23____ the hot water stopped for an hour, she still found another room. She asked ____24____ the guest needed a free drink while waiting. A key card ____25____ at the desk was ready soon. "It is ____26____ easy plan for tonight only," she said. The new room ____27____ cleaned in ten minutes. The guest could check ____28____ in the hotel app. The notes were clear, polite, ____29____ useful. ____30____ did the guest feel at last? Much better. 21. A. complaint B. computer C. concert D. cousin 22. A. check B. checks C. checking D. checked 23. A. Because B. Although C. So D. If 24. A. what B. who C. if D. that 25. A. place B. places C. placing D. placed 26. A. a B. an C. the D. / 27. A. is B. are C. will be D. be 28. A. he B. his C. him D. himself 29. A. or B. but C. and D. if 30. A. What B. Who C. Where D. How 四、阅读理解题（本题有10小题，每小题2分，共20分） 阅读下面两篇材料，从A、B、C、D四个选项中选出最佳答案。 Passage A The table below shows the service plan of Hongyun Hotel. Read it and answer the questions. Service Place Hours Note Complaint desk Lobby 08:00–22:00 bring room card Battery change Shop 2 09:00–17:30 for phones only Refund office Room 101 10:00–16:00 receipt needed Late delivery help Gate B all day call 12345 31. Where is the complaint desk? A. At Gate B. B. In the lobby. C. In Room 101. D. In Shop 2. 32. What do you need for a refund? A. A free ticket. B. A room key only. C. A receipt. D. A new battery. 33. Which service is for phones? A. Battery change. B. Complaint desk. C. Refund office. D. Late delivery help. 34. When does the refund office close? A. At 22:00. B. At 16:00. C. At 17:30. D. At 08:00. 35. How can you get late delivery help? A. Email only. B. Visit Shop 2. C. Go to Room 101. D. Call 12345. Passage B One rainy night, Room 806 in a hotel in Anshun had no hot water. A guest from Guiyang stood at the front desk with wet hair and a room card. Chen Yu was still at work after dinner. She checked the hot-water machine behind the counter. It had stopped for nearly an hour, and the repair worker was still on the road. She moved the guest to Room 812 at once and left a free bottle of water on the table. By 11:00 p.m., the water was warm again. Before sleep, the guest sent a short thank-you message. Chen Yu saved it in the hotel note—as a record of that busy night. 36. Where did this story happen? A. At a hotel in Anshun. B. At a bank in Beijing. C. At a school in Guiyang. D. At a factory in Zunyi. 37. What was the guest's problem? A. No Wi-Fi. B. No hot water. C. No breakfast. D. No taxi. 38. What did Chen Yu check behind the counter? A. The hot-water machine. B. The hotel shop. C. A new phone. D. A train ticket. 39. What does the underlined word “note” most probably mean? A. A kind of drink. B. A school bag. C. A short written record. D. A train ticket. 40. How did the guest reply at last? A. He sent a thank-you message. B. He asked for money. C. He changed the hotel name. D. He broke the machine. 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $