Unit 4 Customer Service（A卷·基础巩固）《英语 基础模块3》（高教版第三版）单元过关卷（原卷版+解析版）

**基本信息** 本试卷为《英语 基础模块3》Unit 4 Customer Service基础巩固卷，紧扣教材核心考点，通过语音、语法、语篇等基础题型训练，提升语言能力与思维品质，适配单元复习需求。 **题型特征** |题型|题量/分值|知识覆盖|命题特色| |----|-----------|----------|----------| |语音辨析题|5/10|字母组合发音|聚焦基础语音知识巩固| |选择填空题|15/30|动词形式、冠词、代词等语法点|情境贴近客服场景，考查语言应用| |完形填空题|10/20|语法与语篇理解|以手机维修情境整合知识点，提升思维品质| |阅读理解题|10/20|信息提取与推理|选用服务中心表格及维修故事，强化语言能力与实际应用|

编写说明：本套试卷紧扣《英语 基础模块3》（高教版第三版）教材，以教材单元为基准精准覆盖核心考点。每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计4份综合测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 基础模块3》（高教版第三版）《单元过关卷》 Unit 4 Customer Service A卷·基础巩固 考试时间：60分钟 满分：80分 班级_____姓名_____学号_____成绩_____ 一、语音辨析题（本题有5小题，每小题2分，共10分） 从A、B、C、D四个选项中找出与所给单词画线部分读音相同的选项。 1. charge A. warm B. park C. war D. toward 2. hot A. home B. note C. so D. box 3. service A. her B. very C. paper D. under 4. screen A. bread B. great C. green D. break 5. battery A. map B. name C. late D. cake 二、选择填空题（本题有15小题，每小题2分，共30分） 从A、B、C、D四个选项中选出最佳答案。 6. The phone screen is broken, so Tim wants to ____ it repaired. A. has B. having C. have D. had 7. Customer service is ____ attitude, not only a department. A. an B. a C. the D. / 8. Please show me ____ receipt so that we can check the guarantee. A. you B. yours C. yourself D. your 9. —I'd like to make a complaint. —____ A. It is Monday. B. I'm sorry to hear that. C. Two coffees, please. D. Turn left, please. 10. There ____ a long line at the service center this morning. A. was B. are C. is D. were 11. ____ the battery is new, it still cannot charge properly. A. Because B. So C. Even if D. And 12. He charged the watch all night ____ it could work again. A. because B. so that C. although D. but 13. The staff ____ an apology for the inconvenience caused. A. express B. expresses C. expressing D. expressed 14. This sports watch is still ____ guarantee. A. for B. at C. under D. with 15. If the goods ____ delayed, please call our hotline. A. are B. is C. was D. be 16. A good waiter should be patient ____ busy hours. A. on B. in C. for D. during 17. The shop decided to ____ the price of the leaflets by 15%. A. reduces B. reduce C. reduced D. reducing 18. ____ it was our fault, we will pay for your loss. A. So B. But C. Since D. Or 19. The new battery is ____ than the old one. A. good B. well C. best D. better 20. You ____ keep the receipt if you want a refund later. A. can B. should C. must D. may 三、完形填空题（本题有10小题，每小题2分，共20分） 阅读下面短文，从A、B、C、D四个选项中选出最佳答案。 Cool air blew into a phone shop in a Guiyang mall. A young man put a black ____21____ on the desk. He ____22____ it only three weeks ago, but it could not charge. He came early ____23____ the staff could check it before lunch. The clerk tested it ____24____ Desk 2 and ____25____ the result on a form. "It is ____26____ honest report," she said. "You ____27____ get a new battery today." The new one looked ____28____ than the old piece. Only two forms ____29____ needed. The shop was busy, ____30____ his problem was soon fixed. 21. A. phone B. photo C. party D. park 22. A. buy B. buys C. bought D. buying 23. A. because B. so that C. although D. but 24. A. under B. between C. across D. near 25. A. sang B. wrote C. closed D. washed 26. A. an B. a C. the D. / 27. A. must B. need C. can D. should 28. A. cheap B. cheapest C. cheaper D. more cheaper 29. A. were B. was C. is D. be 30. A. or B. but C. if D. so 四、阅读理解题（本题有10小题，每小题2分，共20分） 阅读下面两篇材料，从A、B、C、D四个选项中选出最佳答案。 Passage A The table below shows the service plan of Sunshine Service Center in Guiyang. Read it and answer the questions. Problem Place Hours Solution Broken screen Desk A 09:00–17:00 repair / exchange Battery fault Desk B 09:00–18:00 change battery Wrong size Desk C 10:00–16:00 refund with receipt No hot water (hotel) Desk D 24 hours room change 31. Where can you deal with a battery fault? A. At Desk A. B. At Desk B. C. At Desk C. D. At Desk D. 32. What time does Desk A close? A. At 16:00. B. At 18:00. C. At 17:00. D. At 09:00. 33. Which problem may get a refund? A. Broken screen. B. Battery fault. C. No hot water. D. Wrong size. 34. What can Desk D offer? A. A room change. B. A free phone. C. A new camera. D. A train ticket. 35. Which information is true? A. Desk C opens at 09:00. B. Desk B closes at 16:00. C. Desk B is for battery faults. D. Desk A works 24 hours. Passage B Rain stopped outside a service shop near Zunyi Station. A young man put a sports watch with a black screen on the desk. He also showed a receipt from March. The clerk, Lin Hao, checked the date on the computer. The watch was still under guarantee, so he did not only give money back. After a short test, he gave the young man a new watch. The young man looked at the new screen twice, then put it into his bag. Near closing time, a woman asked about battery prices. Lin Hao pointed to a small board by the door. He locked the money box, checked the day's forms, and left by the back door. 36. Where did this story happen? A. At a service shop near Zunyi Station. B. At a bank in Beijing. C. At a school in Guiyang. D. At a hotel in Anshun. 37. What was wrong with the sports watch? A. It was too big. B. It had no receipt. C. It made loud noise. D. The screen stayed blank. 38. What did Lin Hao do for the young man? A. He sold a phone. B. He gave the young man a new watch. C. He closed the shop early. D. He called the police. 39. What does the underlined word “guarantee” most probably mean? A. A kind of food. B. A school test. C. A promise of repair or change. D. A long holiday. 40. What did Lin Hao do near closing time? A. He sold more phones. B. He never checked forms. C. He opened a new shop. D. He locked the money box and left by the back door. 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：本套试卷紧扣《英语 基础模块3》（高教版第三版）教材，以教材单元为基准精准覆盖核心考点。每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计4份综合测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 基础模块3》（高教版第三版）《单元过关卷》 Unit 4 Customer Service A卷·基础巩固 考试时间：60分钟 满分：80分 班级_____姓名_____学号_____成绩_____ 一、语音辨析题（本题有5小题，每小题2分，共10分） 从A、B、C、D四个选项中找出与所给单词画线部分读音相同的选项。 1. charge A. warm B. park C. war D. toward 【答案】B 【详解】charge /tʃɑːdʒ/与park /pɑːk/中的ar均发/ɑː/；warm、war、toward中的ar发/ɔː/。故选B。 2. hot A. home B. note C. so D. box 【答案】D 【详解】hot /hɒt/与box /bɒks/中的o均发/ɒ/；home、note、so中的o发/əʊ/。故选D。 3. service A. her B. very C. paper D. under 【答案】A 【详解】service /ˈsɜːvɪs/与her /hɜː(r)/中的er均发/ɜː/；very中的e发/e/，paper、under中的er发/ə/。故选A。 4. screen A. bread B. great C. green D. break 【答案】C 【详解】screen /skriːn/与green /ɡriːn/中的ee均发/iː/；bread发/e/，great与break发/eɪ/。故选C。 5. battery A. map B. name C. late D. cake 【答案】A 【详解】battery /ˈbætəri/中第一个a与map /mæp/中的a均发/æ/；name、late、cake中的a发/eɪ/。故选A。 二、选择填空题（本题有15小题，每小题2分，共30分） 从A、B、C、D四个选项中选出最佳答案。 6. The phone screen is broken, so Tim wants to ____ it repaired. A. has B. having C. have D. had 【答案】C 【考点】have sth done 【详解】句意：手机屏幕坏了，所以蒂姆想找人修理。have sth done表示“让某物被……”。故选C。 7. Customer service is ____ attitude, not only a department. A. an B. a C. the D. / 【答案】A 【考点】不定冠词an 【详解】句意：客户服务是一种态度。attitude以元音音素开头，用an。故选A。 8. Please show me ____ receipt so that we can check the guarantee. A. you B. yours C. yourself D. your 【答案】D 【考点】形容词性物主代词 【详解】句意：请出示你的收据以便核对保修。修饰receipt用your。故选D。 9. —I'd like to make a complaint. —____ A. It is Monday. B. I'm sorry to hear that. C. Two coffees, please. D. Turn left, please. 【答案】B 【考点】投诉情景交际 【详解】句意：—我想投诉。—很抱歉听到这个消息。B项为得体回应。故选B。 10. There ____ a long line at the service center this morning. A. was B. are C. is D. were 【答案】A 【考点】there be（过去时） 【详解】句意：今天早上服务中心排了很长的队。叙述已发生，用was。故选A。 11. ____ the battery is new, it still cannot charge properly. A. Because B. So C. Even if D. And 【答案】C 【考点】状语从句even if 【详解】句意：即使电池是新的，它仍无法正常充电。even if表让步。故选C。 12. He charged the watch all night ____ it could work again. A. because B. so that C. although D. but 【答案】B 【考点】状语从句so that 【详解】句意：他整晚充电，以便手表能再工作。so that表目的。故选B。 13. The staff ____ an apology for the inconvenience caused. A. express B. expresses C. expressing D. expressed 【答案】D 【考点】一般过去时 【详解】句意：工作人员对造成的不便表示了歉意。叙述已发生，用expressed。故选D。 14. This sports watch is still ____ guarantee. A. for B. at C. under D. with 【答案】C 【考点】介词under（under guarantee） 【详解】句意：这块运动手表仍在保修期内。under guarantee为常用搭配。故选C。 15. If the goods ____ delayed, please call our hotline. A. are B. is C. was D. be 【答案】A 【考点】主谓一致（复数） 【详解】句意：如果货物延误，请拨打热线。goods为复数，用are。故选A。 16. A good waiter should be patient ____ busy hours. A. on B. in C. for D. during 【答案】D 【考点】介词during 【详解】句意：好服务员在繁忙时段也应有耐心。during表期间。故选D。 17. The shop decided to ____ the price of the leaflets by 15%. A. reduces B. reduce C. reduced D. reducing 【答案】B 【考点】动词原形（decide to do） 【详解】句意：商店决定把传单价格降低15%。decide to do用reduce。故选B。 18. ____ it was our fault, we will pay for your loss. A. So B. But C. Since D. Or 【答案】C 【考点】状语从句since（因为） 【详解】句意：既然是我们的过错，我们将赔偿损失。since表原因。故选C。 19. The new battery is ____ than the old one. A. good B. well C. best D. better 【答案】D 【考点】形容词比较级 【详解】句意：新电池比旧的更好。than提示better。故选D。 20. You ____ keep the receipt if you want a refund later. A. can B. should C. must D. may 【答案】B 【考点】情态动词should 【详解】句意：若以后想退款，你应该保留收据。should表建议。故选B。 三、完形填空题（本题有10小题，每小题2分，共20分） 阅读下面短文，从A、B、C、D四个选项中选出最佳答案。 Cool air blew into a phone shop in a Guiyang mall. A young man put a black ____21____ on the desk. He ____22____ it only three weeks ago, but it could not charge. He came early ____23____ the staff could check it before lunch. The clerk tested it ____24____ Desk 2 and ____25____ the result on a form. "It is ____26____ honest report," she said. "You ____27____ get a new battery today." The new one looked ____28____ than the old piece. Only two forms ____29____ needed. The shop was busy, ____30____ his problem was soon fixed. 21. A. phone B. photo C. party D. park 22. A. buy B. buys C. bought D. buying 23. A. because B. so that C. although D. but 24. A. under B. between C. across D. near 25. A. sang B. wrote C. closed D. washed 26. A. an B. a C. the D. / 27. A. must B. need C. can D. should 28. A. cheap B. cheapest C. cheaper D. more cheaper 29. A. were B. was C. is D. be 30. A. or B. but C. if D. so 【答案】21. A 22. C 23. B 24. D 25. B 26. A 27. D 28. C 29. A 30. B 【导语】本文讲述贵阳商场手机店：顾客三周前购机无法充电，早到检测并更换电池。 【详解】 21. 考查名词词义。句意：他把一部黑色手机放在桌上。下文charge/battery提示phone。故选A。 22. 考查一般过去时。句意：他三周前刚买的。ago提示过去时bought。故选C。 23. 考查状语从句so that。句意：他早到，以便工作人员午饭前检查。表目的用so that。故选B。 24. 考查介词。句意：店员在2号台附近检测。near表靠近。故选D。 25. 考查动词词义。句意：她把结果写在表格上。wrote。故选B。 26. 考查冠词。句意：这是一份诚实的报告。honest以元音音素开头，用an。故选A。 27. 考查情态动词。句意：你今天应该能换到新电池。should表建议/推测。故选D。 28. 考查形容词比较级。句意：新电池看起来比旧的更便宜些。than提示比较级cheaper。故选C。 29. 考查主谓一致。句意：只需要两张表。forms为复数，用were。故选A。 30. 考查连词。句意：店里很忙，但他的问题很快解决了。转折用but。故选B。 四、阅读理解题（本题有10小题，每小题2分，共20分） 阅读下面两篇材料，从A、B、C、D四个选项中选出最佳答案。 Passage A The table below shows the service plan of Sunshine Service Center in Guiyang. Read it and answer the questions. Problem Place Hours Solution Broken screen Desk A 09:00–17:00 repair / exchange Battery fault Desk B 09:00–18:00 change battery Wrong size Desk C 10:00–16:00 refund with receipt No hot water (hotel) Desk D 24 hours room change 31. Where can you deal with a battery fault? A. At Desk A. B. At Desk B. C. At Desk C. D. At Desk D. 32. What time does Desk A close? A. At 16:00. B. At 18:00. C. At 17:00. D. At 09:00. 33. Which problem may get a refund? A. Broken screen. B. Battery fault. C. No hot water. D. Wrong size. 34. What can Desk D offer? A. A room change. B. A free phone. C. A new camera. D. A train ticket. 35. Which information is true? A. Desk C opens at 09:00. B. Desk B closes at 16:00. C. Desk B is for battery faults. D. Desk A works 24 hours. 【答案】31. B 32. C 33. D 34. A 35. C 【导语】本文是贵阳阳光服务中心告示，介绍屏幕、电池、尺码与酒店热水等问题的办理台与时间。 【详解】 31. 细节理解题。根据Battery fault一行Place“Desk B”可知。故选B。 32. 细节理解题。根据Broken screen“09:00–17:00”可知。故选C。 33. 细节理解题。根据Wrong size“refund with receipt”可知。故选D。 34. 细节理解题。根据No hot water一行Solution“room change”可知。故选A。 35. 细节理解题。Battery fault在Desk B。A错（Desk C 10:00起）；B错；D错。故选C。 Passage B Rain stopped outside a service shop near Zunyi Station. A young man put a sports watch with a black screen on the desk. He also showed a receipt from March. The clerk, Lin Hao, checked the date on the computer. The watch was still under guarantee, so he did not only give money back. After a short test, he gave the young man a new watch. The young man looked at the new screen twice, then put it into his bag. Near closing time, a woman asked about battery prices. Lin Hao pointed to a small board by the door. He locked the money box, checked the day's forms, and left by the back door. 36. Where did this story happen? A. At a service shop near Zunyi Station. B. At a bank in Beijing. C. At a school in Guiyang. D. At a hotel in Anshun. 37. What was wrong with the sports watch? A. It was too big. B. It had no receipt. C. It made loud noise. D. The screen stayed blank. 38. What did Lin Hao do for the young man? A. He sold a phone. B. He gave the young man a new watch. C. He closed the shop early. D. He called the police. 39. What does the underlined word “guarantee” most probably mean? A. A kind of food. B. A school test. C. A promise of repair or change. D. A long holiday. 40. What did Lin Hao do near closing time? A. He sold more phones. B. He never checked forms. C. He opened a new shop. D. He locked the money box and left by the back door. 【答案】36. A 37. D 38. B 39. C 40. D 【导语】本文讲述遵义车站附近服务店：顾客运动手表黑屏，店员核对保修后换表，收工时锁柜离开。 【详解】 36. 细节理解题。根据首句“service shop near Zunyi Station”可知。故选A。 37. 细节理解题。根据“a sports watch with a black screen”可知屏幕不亮。故选D。 38. 细节理解题。根据“gave the young man a new watch”可知。故选B。 39. 词义猜测题。结合仍可换表而非仅退款的语境，guarantee指保修承诺。故选C。 40. 细节理解题。根据末段“locked the money box…left by the back door”可知。故选D。 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $