Unit 5 It's Necessary to Develop Soft Skills（B卷·能力提升）《英语 拓展模块》（外研版第二版）单元过关卷（原卷版+解析版）

**基本信息** 本试卷为《英语 拓展模块》（外研版第二版）Unit 5 "It's Necessary to Develop Soft Skills" B卷能力提升卷，60分钟/100分，聚焦软技能培养，通过职场、团队等真实情境考查语言应用与思维品质，适配单元复习需求。 **题型特征** |题型|题量/分值|知识覆盖|命题特色| |----|-----------|----------|----------| |交际应用|10题/20分|日常对话、团队沟通|创设机器人展示反馈、队友问题沟通情境，考查语言理解与表达能力| |短文填空|5题/10分|动词形式、连词、情态动词|以技术员面试为情境，考查语法知识与问题解决思维| |完形填空|10题/20分|语篇理解、词汇辨析|快递服务投诉案例，融合倾听、沟通等软技能，培养服务意识| |阅读理解|20题/40分|信息获取、推理判断|选取招聘要求、医院系统改革等职场案例，提升策略运用能力| |书面表达|1题/10分|实用写作|撰写老年人智能手机辅导员招聘广告，整合职责与技能要求，考查语言输出能力|

编写说明：本套试卷紧扣《英语 拓展模块》（外研版第二版）教材，以教材单元为基准精准覆盖核心考点。 每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计4份综合测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 拓展模块》（外研版第二版） Unit 5 It's Necessary to Develop Soft Skills B卷·能力提升 考试时间：60分钟 满分：100分 班级_____姓名_____学号_____成绩_____ 一、交际应用（共10小题，每小题2分，满分20分） 阅读下面两段对话，从每段对话后所给的A—G七个选项中选出能填入空白处的最佳选项。每段对话有两个多余选项。 （A） Chen Jie: Our robot worked, but the judges said our explanation was confusing. Gao Min: 1____ We focused so much on building that we rushed the presentation. Chen Jie: How should we improve it? Gao Min: 2____ Then each part can answer one clear question. Chen Jie: Should the strongest speaker do everything? Gao Min: 3____ The judges also want to see real teamwork. Chen Jie: Then everyone needs practice and feedback. Gao Min: Exactly. 4____ Chen Jie: That may reveal points that sound clear to us but not to others. Gao Min: 5____ Communication is part of the solution, not an extra task. A. Let us organise the explanation around the user's problem. B. The robot needs a larger wheel. C. We should ignore the judges. D. No, each member should explain the work they know best. E. We can test it on students outside our team. F. That is why technical and soft skills must work together. G. I think their comment was fair. 【答案】1．G 2．A 3．D 4．E 5．F 【导语】这段对话分析机器人项目展示失分的原因，并讨论结构化表达、合理分工和外部反馈。 【详解】1．前句转述评委意见，G项认可评价并解释原因。 2．后句提到每部分回答一个问题，A项提出按用户问题组织内容。 3．问句询问是否一人包办，D项否定并主张合理分工。 4．下文指出可发现听众不清楚之处，E项提出外部测试。 5．对话结尾总结技术与软技能的关系，F项符合。 （B） Wu Tong: I have to give feedback to a teammate whose reports are often late. Ma Lin: 6____ Wu Tong: I am afraid she will think I am attacking her. Ma Lin: Focus on the effect of the delay, not on her personality. Wu Tong: 7____ Ma Lin: You could say, “When the report arrives late, the whole team loses checking time.” Wu Tong: Then should I tell her what to do? Ma Lin: 8____ Ask what is causing the delay first. Wu Tong: Perhaps she is handling too many tasks. Ma Lin: 9____ Wu Tong: I see. The goal is to solve the problem together. Ma Lin: 10____ A. Can you give me an example? B. Exactly; useful feedback should lead to cooperation. C. That can be a difficult conversation. D. Then you can discuss priorities or support. E. Not immediately. F. Late reports are always acceptable. G. Send the message to everyone. 【答案】6．C 7．A 8．E 9．D 10．B 【导语】这段对话讨论如何就报告迟交提供建设性反馈，强调描述影响、了解原因并共同寻找办法。 【详解】6．对方担心谈话引发误解，C项表示这确实困难。 7．答语给出具体表达，A项请求举例。 8．下文建议先了解原因，E项“不应立即”符合。 9．若任务过多，就应讨论优先级和支持，D项合理。 10．前句总结共同解决问题，B项进一步概括有效反馈的目的。 二、短文填空（共5小题，每小题2分，满分10分） 阅读下面短文，从每小题所给的A、B、C、D四个选项中选出最佳选项。 During an interview for a service technician, the manager placed a faulty printer on the table. 11____ the cause before changing any part was the first task. The candidate checked the power and asked 12____ the printer had made an unusual sound. The manager said yes. The candidate explained that a technician 13____ collect facts before making a decision. He added that one clear question was often 14____ than a quick guess. After checking the paper path, he 15____ a safe plan: clean the rollers first and replace them only if the problem continued. The manager valued both his technical steps and his calm explanation. ( )11. A. Check B. Checked C. To checked D. Checking ( )12. A. if B. because C. although D. until ( )13. A. may not B. should C. used to D. would rather ( )14. A. useful B. most useful C. more useful D. usefully ( )15. A. looked after B. gave up C. turned down D. came up with 【答案】11．D 12．A 13．B 14．C 15．D 【导语】本文描写服务技术员面试中的打印机故障任务，考查候选人收集信息、判断原因和清楚说明方案的能力。 【详解】11．考查动名词作主语。分析原因这一行为作主语，应用Checking，故选D。 12．考查宾语从句连接词。询问打印机是否发出异响，用if表示“是否”，故选A。 13．考查情态动词。根据职业操作要求，技术员应该先收集事实，should符合，故选B。 14．考查形容词比较级。句中有than，应用more useful，故选C。 15．考查动词短语。come up with意为“想出、提出”，且全文为过去时，故选D。 三、完形填空（共10小题，每小题2分，满分20分） 阅读下面短文，从短文后各题所给的A、B、C、D四个选项中选出可以填入空白处的最佳选项。 A small delivery company received more customer complaints, although most packages arrived on time. Manager Luo Yan checked the computer system first, but she found no serious ____16____. She then listened to several service calls. The workers usually gave correct information, but some spoke too quickly or interrupted customers. Luo realised that correct answers were not ____17____. Customers also wanted someone to listen to them. She asked the team to practise a new method which could ____18____ anger: listen first, repeat the problem and explain the next step. Some workers worried that the method would make calls longer. After a two-week trial, however, the opposite ____19____ appeared. Customers understood the plan more quickly, repeated fewer questions and gave better scores. The quality of service ____20____. One day, a birthday package was late. The worker could not make it arrive that evening, but she listened, said sorry and offered two possible solutions. The customer was still disappointed but praised her ____21____. Luo explained that soft skills mean treating people with ____22____ while solving problems. Complaints can become a chance for ____23____. Technical skills keep packages moving, while good communication keeps ____24____. The two kinds of skills must work ____25____. 16. A. prizes B. messages C. colours D. faults 17. A. enough B. private C. sudden D. expensive 18. A. record B. reduce C. hide D. cause 19. A. question B. habit C. result D. route 20. A. disappeared B. waited C. closed D. improved 21. A. building B. response C. package D. machine 22. A. respect B. speed C. luck D. silence 23. A. danger B. blame C. learning D. fear 24. A. records B. costs C. roads D. trust 25. A. secretly B. together C. cheaply D. separately 【答案】16．D 17．A 18．B 19．C 20．D 21．B 22．A 23．C 24．D 25．B 【导语】本文讲述配送公司通过训练倾听、复述问题和说明方案，改善客户服务并建立信任。 【详解】16．电脑系统没有严重故障，faults符合语境，故选D。 17．只提供正确信息还不够，enough符合语境，故选A。 18．情态动词could后接动词原形，且新方法可以减少顾客怒气，reduce符合语境，故选B。 19．试用后出现了与担心相反的结果，result符合语境，故选C。 20．顾客评分提高，说明服务质量得到改善，improved符合语境，故选D。 21．顾客虽失望但称赞工作人员的回应，response符合语境，故选B。 22．软技能要求尊重他人，respect符合语境，故选A。 23．投诉可以成为学习的机会，learning符合语境，故选C。 24．良好沟通能够维持信任，trust符合语境，故选D。 25．两类技能需要共同发挥作用，together符合语境，故选B。 四、阅读理解（共20小题，每小题2分，满分40分） 阅读下列短文，从每小题所给的A、B、C、D四个选项中选出最佳选项。 （A） Project Support Intern Area Requirement How It Will Be Checked Data Basic spreadsheet skills Short computer task Communication Explain information clearly to different people Role-play with a customer Teamwork Share progress and respond to feedback Group planning activity Problem solving Identify causes and compare practical choices Workplace case discussion Attitude Responsible, curious and calm under pressure Examples from past experience 26. Which ability is tested through role-play? A. Data. B. Teamwork. C. Communication. D. Attendance. 27. What will applicants do to show spreadsheet skills? A. Complete a short computer task. B. Give a public speech. C. Plan a sports event. D. Write a long report. 28. Which activity checks teamwork? A. Customer role-play. B. Past-experience interview. C. Workplace case discussion. D. Group planning. 29. What does the case discussion mainly assess? A. Memory of rules. B. Problem solving. C. Typing speed. D. Personal appearance. 30. How should applicants support claims about attitude? A. By naming famous people. B. By promising never to fail. C. By listing computer brands. D. By giving examples from experience. 【答案】26．C 27．A 28．D 29．B 30．D 【导语】本文是一份项目支持实习岗位考查表，说明数据、沟通、团队合作、解决问题和态度的评价方式。 【详解】26．沟通能力通过顾客角色扮演考查，故选C。 27．申请者通过简短电脑任务展示表格技能，故选A。 28．团队合作通过小组规划活动考查，故选D。 29．案例讨论主要评价解决问题能力，故选B。 30．态度需用过去经历中的实例证明，故选D。 （B） A hospital introduced a digital system to reduce waiting time. Technically, the system worked well, but some reception staff disliked using it. Project leader Qin Fei first offered another software lesson. Attendance was high, yet use of the system barely changed. Qin then held small conversations and discovered that the main barrier was not ability. Staff worried that looking at a screen while patients spoke would seem rude. Some also feared that entering information slowly would create longer lines. The project team changed its approach. They placed screens at an angle that allowed eye contact, created a short sentence staff could use to explain the system, and arranged support during busy hours. Experienced users worked beside less confident colleagues. Within a month, use increased sharply. The experience reminded Qin that resistance is not always a refusal to learn. It may signal an unaddressed practical or emotional concern. Successful change requires listening before persuading. 31. Why did the extra software lesson fail? A. The software stopped working. B. Ability was not the main barrier. C. Staff missed the lesson. D. Patients refused digital service. 32. What worried reception staff about screens? A. They might appear rude to patients. B. Screens were too expensive. C. Data would disappear daily. D. The room had no electricity. 33. Which change supported eye contact? A. Removing all screens. B. Shortening opening hours. C. Moving staff to another floor. D. Placing screens at an angle. 34. What did experienced users do? A. Replaced reception staff. B. Designed new software. C. Worked beside less confident colleagues. D. Managed the hospital alone. 35. What did Qin learn? A. Training should always be longer. B. Listening should come before persuasion. C. Digital systems solve every problem. D. Resistance means laziness. 【答案】31．B 32．A 33．D 34．C 35．B 【导语】本文介绍医院推广数字系统的经历，说明理解员工实际与情绪顾虑比重复技术培训更能推动改变。 【详解】31．员工会操作，真正障碍是使用顾虑，故选B。 32．员工担心看屏幕会显得对患者无礼，故选A。 33．调整屏幕角度使员工保持眼神交流，故选D。 34．熟练员工陪伴并支持信心不足的同事，故选C。 35．秦飞认识到说服前应先倾听，故选B。 （C） In one recruitment experiment, employers reviewed two groups of applications for the same entry-level job. Both groups listed similar technical qualifications. The first group used broad claims such as “excellent communicator” and “strong team player”. The second group gave brief evidence, for example, “coordinated four students to complete a two-week survey”. Employers rated the second group more highly. They explained that labels are easy to write but difficult to verify. Specific examples reveal context, action and result, allowing an employer to judge the skill more fairly. However, a long list of examples was not helpful either. Recruiters preferred one or two relevant cases explained clearly. Evidence also needed to match the position. Organising a festival might show teamwork for an event role, while calming an upset customer would better support an application for service work. The experiment suggests that candidates should not merely name a soft skill. They should select evidence that lets the reader see the skill in action. 36. How were the two applicant groups similar? A. They had similar technical qualifications. B. They used the same examples. C. They applied for different jobs. D. They had no experience. 37. Why did employers prefer specific examples? A. Examples made applications longer. B. Labels were forbidden. C. Examples showed context, action and result. D. Technical skills became unnecessary. 38. What did recruiters prefer? A. Ten unrelated stories. B. Only skill labels. C. One or two relevant cases. D. No evidence. 39. Which evidence best suits a service job? A. Drawing a poster. B. Calming an upset customer. C. Repairing a bicycle alone. D. Memorising a speech. 40. What is the main advice? A. Avoid all soft-skill claims. B. List every past activity. C. Use technical terms only. D. Show soft skills through relevant evidence. 【答案】36．A 37．C 38．C 39．B 40．D 【导语】本文通过招聘实验说明，具体且相关的经历比笼统的软技能标签更能证明候选人的能力。 【详解】36．两组技术资质相近，故选A。 37．实例呈现背景、行动和结果，便于公平判断，故选C。 38．招聘者偏好一两个相关案例，故选C。 39．安抚不满顾客最能支持服务岗位申请，故选B。 40．核心建议是用相关证据呈现软技能，故选D。 （D） A team leader noticed that meetings were polite but unproductive. Members agreed quickly with senior colleagues, then raised doubts privately after decisions had been made. The leader suspected that the team lacked psychological safety, a shared belief that people can speak honestly without being punished or embarrassed. She introduced two small practices. Before giving her own opinion, she asked junior members to speak first. At the end of each meeting, everyone wrote one concern anonymously, and the group discussed common themes. At first, comments were cautious. Over time, members identified risks earlier and challenged weak assumptions. Decisions sometimes took longer, but fewer plans required major correction later. Psychological safety did not mean avoiding standards or accepting every idea. Members still had to support claims with evidence and accept responsibility. The change simply made honest contribution possible, which improved both learning and decision quality. 41. What problem did the team have? A. Members hid doubts until after decisions. B. Meetings were too noisy. C. Junior members controlled everything. D. No one attended meetings. 42. Why did the leader speak after junior members? A. She had no opinion. B. She wanted their views before influencing them. C. She wanted meetings to end early. D. She disliked senior staff. 43. What changed over time? A. Standards disappeared. B. Decisions became instant. C. Risks were identified earlier. D. Anonymous comments stopped. 44. What was a cost of the new approach? A. More major corrections. B. Lower responsibility. C. Some decisions took longer. D. Less honest discussion. 45. What does psychological safety allow? A. Honest, responsible contribution. B. Agreement with every idea. C. Work without evidence. D. Freedom from all standards. 【答案】41．A 42．B 43．C 44．C 45．A 【导语】本文介绍团队通过调整发言顺序和匿名反馈提升心理安全感，从而更早发现风险并改善决策质量。 【详解】41．成员会后才私下提出疑虑，故选A。 42．领导后发言是为避免先影响年轻成员观点，故选B。 43．随着安全感提升，风险更早被识别，故选C。 44．新方法使部分决策耗时更长，故选C。 45．心理安全感支持诚实且负责的贡献，故选A。 五、书面表达（共1题，满分10分） 46. 假设你是某社区数字服务站负责人，请为“老年人智能手机辅导员”岗位写一则英文招聘广告。请根据以下信息完成正文。 职责 一对一讲解视频通话、移动支付和网络安全；记录常见问题 时间 7月每周三、周六下午，共4周 技能要求 耐心倾听；解释清楚；善于解决问题；能与其他志愿者合作 申请 6月20日前发送个人经历至 digitalhelp@example.com 要求：60—80词；语句通顺，意思连贯；不得出现真实姓名和学校名称。 ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ 【参考范文】 Smartphone Tutor Wanted Our community digital service station needs tutors for four weeks in July, every Wednesday and Saturday afternoon. You will teach older people video calls, mobile payment and online safety one to one, and record common questions. Applicants should listen patiently, explain clearly, solve problems and cooperate with other volunteers. Please email a short account of your experience to digitalhelp@example.com before 20 June. Help make digital services easier and safer for everyone! 【词汇积累】one to one 一对一；mobile payment 移动支付；online safety 网络安全；applicant 申请者。 【句式拓展】Applicants should... 申请者应……；Please email a short account of... 请发送一份关于……的简短说明。 【点睛】范文准确覆盖四周时间、具体职责、核心软技能和申请材料，语言符合招聘广告特点，词数符合要求。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：本套试卷紧扣《英语 拓展模块》（外研版第二版）教材，以教材单元为基准精准覆盖核心考点。 每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计4份综合测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 拓展模块》（外研版第二版） Unit 5 It's Necessary to Develop Soft Skills B卷·能力提升 考试时间：60分钟 满分：100分 班级_____姓名_____学号_____成绩_____ 一、交际应用（共10小题，每小题2分，满分20分） 阅读下面两段对话，从每段对话后所给的A—G七个选项中选出能填入空白处的最佳选项。每段对话有两个多余选项。 （A） Chen Jie: Our robot worked, but the judges said our explanation was confusing. Gao Min: 1____ We focused so much on building that we rushed the presentation. Chen Jie: How should we improve it? Gao Min: 2____ Then each part can answer one clear question. Chen Jie: Should the strongest speaker do everything? Gao Min: 3____ The judges also want to see real teamwork. Chen Jie: Then everyone needs practice and feedback. Gao Min: Exactly. 4____ Chen Jie: That may reveal points that sound clear to us but not to others. Gao Min: 5____ Communication is part of the solution, not an extra task. A. Let us organise the explanation around the user's problem. B. The robot needs a larger wheel. C. We should ignore the judges. D. No, each member should explain the work they know best. E. We can test it on students outside our team. F. That is why technical and soft skills must work together. G. I think their comment was fair. （B） Wu Tong: I have to give feedback to a teammate whose reports are often late. Ma Lin: 6____ Wu Tong: I am afraid she will think I am attacking her. Ma Lin: Focus on the effect of the delay, not on her personality. Wu Tong: 7____ Ma Lin: You could say, “When the report arrives late, the whole team loses checking time.” Wu Tong: Then should I tell her what to do? Ma Lin: 8____ Ask what is causing the delay first. Wu Tong: Perhaps she is handling too many tasks. Ma Lin: 9____ Wu Tong: I see. The goal is to solve the problem together. Ma Lin: 10____ A. Can you give me an example? B. Exactly; useful feedback should lead to cooperation. C. That can be a difficult conversation. D. Then you can discuss priorities or support. E. Not immediately. F. Late reports are always acceptable. G. Send the message to everyone. 二、短文填空（共5小题，每小题2分，满分10分） 阅读下面短文，从每小题所给的A、B、C、D四个选项中选出最佳选项。 During an interview for a service technician, the manager placed a faulty printer on the table. 11____ the cause before changing any part was the first task. The candidate checked the power and asked 12____ the printer had made an unusual sound. The manager said yes. The candidate explained that a technician 13____ collect facts before making a decision. He added that one clear question was often 14____ than a quick guess. After checking the paper path, he 15____ a safe plan: clean the rollers first and replace them only if the problem continued. The manager valued both his technical steps and his calm explanation. ( )11. A. Check B. Checked C. To checked D. Checking ( )12. A. if B. because C. although D. until ( )13. A. may not B. should C. used to D. would rather ( )14. A. useful B. most useful C. more useful D. usefully ( )15. A. looked after B. gave up C. turned down D. came up with 三、完形填空（共10小题，每小题2分，满分20分） 阅读下面短文，从短文后各题所给的A、B、C、D四个选项中选出可以填入空白处的最佳选项。 A small delivery company received more customer complaints, although most packages arrived on time. Manager Luo Yan checked the computer system first, but she found no serious ____16____. She then listened to several service calls. The workers usually gave correct information, but some spoke too quickly or interrupted customers. Luo realised that correct answers were not ____17____. Customers also wanted someone to listen to them. She asked the team to practise a new method which could ____18____ anger: listen first, repeat the problem and explain the next step. Some workers worried that the method would make calls longer. After a two-week trial, however, the opposite ____19____ appeared. Customers understood the plan more quickly, repeated fewer questions and gave better scores. The quality of service ____20____. One day, a birthday package was late. The worker could not make it arrive that evening, but she listened, said sorry and offered two possible solutions. The customer was still disappointed but praised her ____21____. Luo explained that soft skills mean treating people with ____22____ while solving problems. Complaints can become a chance for ____23____. Technical skills keep packages moving, while good communication keeps ____24____. The two kinds of skills must work ____25____. 16. A. prizes B. messages C. colours D. faults 17. A. enough B. private C. sudden D. expensive 18. A. record B. reduce C. hide D. cause 19. A. question B. habit C. result D. route 20. A. disappeared B. waited C. closed D. improved 21. A. building B. response C. package D. machine 22. A. respect B. speed C. luck D. silence 23. A. danger B. blame C. learning D. fear 24. A. records B. costs C. roads D. trust 25. A. secretly B. together C. cheaply D. separately 四、阅读理解（共20小题，每小题2分，满分40分） 阅读下列短文，从每小题所给的A、B、C、D四个选项中选出最佳选项。 （A） Project Support Intern Area Requirement How It Will Be Checked Data Basic spreadsheet skills Short computer task Communication Explain information clearly to different people Role-play with a customer Teamwork Share progress and respond to feedback Group planning activity Problem solving Identify causes and compare practical choices Workplace case discussion Attitude Responsible, curious and calm under pressure Examples from past experience 26. Which ability is tested through role-play? A. Data. B. Teamwork. C. Communication. D. Attendance. 27. What will applicants do to show spreadsheet skills? A. Complete a short computer task. B. Give a public speech. C. Plan a sports event. D. Write a long report. 28. Which activity checks teamwork? A. Customer role-play. B. Past-experience interview. C. Workplace case discussion. D. Group planning. 29. What does the case discussion mainly assess? A. Memory of rules. B. Problem solving. C. Typing speed. D. Personal appearance. 30. How should applicants support claims about attitude? A. By naming famous people. B. By promising never to fail. C. By listing computer brands. D. By giving examples from experience. （B） A hospital introduced a digital system to reduce waiting time. Technically, the system worked well, but some reception staff disliked using it. Project leader Qin Fei first offered another software lesson. Attendance was high, yet use of the system barely changed. Qin then held small conversations and discovered that the main barrier was not ability. Staff worried that looking at a screen while patients spoke would seem rude. Some also feared that entering information slowly would create longer lines. The project team changed its approach. They placed screens at an angle that allowed eye contact, created a short sentence staff could use to explain the system, and arranged support during busy hours. Experienced users worked beside less confident colleagues. Within a month, use increased sharply. The experience reminded Qin that resistance is not always a refusal to learn. It may signal an unaddressed practical or emotional concern. Successful change requires listening before persuading. 31. Why did the extra software lesson fail? A. The software stopped working. B. Ability was not the main barrier. C. Staff missed the lesson. D. Patients refused digital service. 32. What worried reception staff about screens? A. They might appear rude to patients. B. Screens were too expensive. C. Data would disappear daily. D. The room had no electricity. 33. Which change supported eye contact? A. Removing all screens. B. Shortening opening hours. C. Moving staff to another floor. D. Placing screens at an angle. 34. What did experienced users do? A. Replaced reception staff. B. Designed new software. C. Worked beside less confident colleagues. D. Managed the hospital alone. 35. What did Qin learn? A. Training should always be longer. B. Listening should come before persuasion. C. Digital systems solve every problem. D. Resistance means laziness. （C） In one recruitment experiment, employers reviewed two groups of applications for the same entry-level job. Both groups listed similar technical qualifications. The first group used broad claims such as “excellent communicator” and “strong team player”. The second group gave brief evidence, for example, “coordinated four students to complete a two-week survey”. Employers rated the second group more highly. They explained that labels are easy to write but difficult to verify. Specific examples reveal context, action and result, allowing an employer to judge the skill more fairly. However, a long list of examples was not helpful either. Recruiters preferred one or two relevant cases explained clearly. Evidence also needed to match the position. Organising a festival might show teamwork for an event role, while calming an upset customer would better support an application for service work. The experiment suggests that candidates should not merely name a soft skill. They should select evidence that lets the reader see the skill in action. 36. How were the two applicant groups similar? A. They had similar technical qualifications. B. They used the same examples. C. They applied for different jobs. D. They had no experience. 37. Why did employers prefer specific examples? A. Examples made applications longer. B. Labels were forbidden. C. Examples showed context, action and result. D. Technical skills became unnecessary. 38. What did recruiters prefer? A. Ten unrelated stories. B. Only skill labels. C. One or two relevant cases. D. No evidence. 39. Which evidence best suits a service job? A. Drawing a poster. B. Calming an upset customer. C. Repairing a bicycle alone. D. Memorising a speech. 40. What is the main advice? A. Avoid all soft-skill claims. B. List every past activity. C. Use technical terms only. D. Show soft skills through relevant evidence. （D） A team leader noticed that meetings were polite but unproductive. Members agreed quickly with senior colleagues, then raised doubts privately after decisions had been made. The leader suspected that the team lacked psychological safety, a shared belief that people can speak honestly without being punished or embarrassed. She introduced two small practices. Before giving her own opinion, she asked junior members to speak first. At the end of each meeting, everyone wrote one concern anonymously, and the group discussed common themes. At first, comments were cautious. Over time, members identified risks earlier and challenged weak assumptions. Decisions sometimes took longer, but fewer plans required major correction later. Psychological safety did not mean avoiding standards or accepting every idea. Members still had to support claims with evidence and accept responsibility. The change simply made honest contribution possible, which improved both learning and decision quality. 41. What problem did the team have? A. Members hid doubts until after decisions. B. Meetings were too noisy. C. Junior members controlled everything. D. No one attended meetings. 42. Why did the leader speak after junior members? A. She had no opinion. B. She wanted their views before influencing them. C. She wanted meetings to end early. D. She disliked senior staff. 43. What changed over time? A. Standards disappeared. B. Decisions became instant. C. Risks were identified earlier. D. Anonymous comments stopped. 44. What was a cost of the new approach? A. More major corrections. B. Lower responsibility. C. Some decisions took longer. D. Less honest discussion. 45. What does psychological safety allow? A. Honest, responsible contribution. B. Agreement with every idea. C. Work without evidence. D. Freedom from all standards. 五、书面表达（共1题，满分10分） 46. 假设你是某社区数字服务站负责人，请为“老年人智能手机辅导员”岗位写一则英文招聘广告。请根据以下信息完成正文。 职责 一对一讲解视频通话、移动支付和网络安全；记录常见问题 时间 7月每周三、周六下午，共4周 技能要求 耐心倾听；解释清楚；善于解决问题；能与其他志愿者合作 申请 6月20日前发送个人经历至 digitalhelp@example.com 要求：60—80词；语句通顺，意思连贯；不得出现真实姓名和学校名称。 ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $