第2卷 补全对话（职业与服务场景）-【2027版】广东省（“3+证书”考试）《英语45分钟训练卷》（原卷版+解析版）

**基本信息** 聚焦职业与服务场景的补全对话专项训练，通过40道情境题系统提升学生职场交际中的语言得体性与应答有效性，强化语言能力与文化意识。 **专项设计** |模块|题量/典例|题型特征|知识逻辑| |----|-----------|----------|----------| |职业与服务场景（职场接待、购物服务等7类情境）|40题（如职场接待、设备使用等典型场景）|情境对话选择最佳应答，考查简短得体表达|围绕请求、回应等核心交际功能，构建从基础应答到复杂服务场景的应用链条|

编写说明：本卷依据最新版《中等职业学校英语课程标准》和历年真题编写。本系列定位为45分钟训练卷，用于课堂限时训练、周测检测和阶段复习。本卷为补全对话（职业与服务场景）专项训练，围绕职场接待、购物服务、餐饮酒店、电话预约、设备使用、安全提醒和售后沟通等相对熟悉情境，训练学生在职业与服务场景中选择简短、得体、有效应答的能力。 【2027版】广东省（“3+证书”考试）《英语45分钟训练卷》 第2卷 补全对话（职业与服务场景） 考试时间：45分钟 满分：100分 班级______姓名______学号______成绩______ 补全对话（共40小题；每小题2.5分，满分100分） 阅读下列简短对话，从每题所给的A、B、C和D项中选出最佳选项，将对话补全。 1. — Can I help you, sir? — _______. I need a pair of work shoes. A. I agree B. Yes, please C. Never mind D. See you 2. — The meeting room is ready for your interview. — _______. I’ll go in now. A. That’s impossible B. No way C. Be quiet D. Thank you 3. — Please sign your name here before entering the workshop. — _______. I’ll do it now. A. That hurts B. Good luck C. All right D. Not really 4. — Welcome to Green Hotel. May I have your name, please? — _______. I booked a room online. A. It is late B. No, thanks C. Good idea D. Li Wen 5. — The customer says the coffee is too cold. — _______. I’ll make a fresh cup. A. Have fun B. I’m sorry C. You are welcome D. That’s my bag 6. — Could you send the price list to my email? — _______. Please write your address here. A. Not at all B. I don’t care C. Forget it D. Certainly 7. — I’m here for the job interview at nine. — _______. Please wait in Room 2. A. You’re on time B. It is broken C. No, I can’t D. What a pity 8. — The machine makes a strange noise. — _______. Turn it off first. A. Enjoy it B. That’s enough C. I’m busy D. Be careful 9. — Would you like a window seat or an aisle seat? — _______. I like looking outside. A. No hurry B. A window seat C. Goodbye D. It depends 10. — I have finished checking the delivery list. — _______. Please give it to the manager. A. I’m afraid not B. It doesn’t matter C. No thanks D. Good job 11. — May I change this shirt for a larger size? — _______. Do you have the receipt? A. Take care B. No problem C. I disagree D. Sounds boring 12. — The visitor is waiting at the front desk. — _______. I’ll come down in a minute. A. See you tomorrow B. Never again C. What’s wrong D. Thanks for telling me 13. — I can’t log in to the office computer. — _______. Let me check the network. A. What a nice day B. You’re welcome C. Forget me D. Don’t worry 14. — The soup tastes a little salty. — _______. I’ll tell the kitchen. A. Sorry about that B. Good evening C. I’m not sure D. That’s funny 15. — Could you show me how to use this copier? — _______. Press this green button first. A. No, never B. Hurry up C. It is mine D. Of course 16. — I’m sorry. I sent the file to the wrong group. — _______. Please send the correct one now. A. You did it B. Never mind C. Good luck D. That’s all 17. — Our guest will arrive at 3 p.m. — _______. I’ll prepare some tea. A. That’s useful B. I’m leaving C. I see D. No problem 18. — Do you need help carrying these packages? — _______. They are a bit heavy. A. Yes, please B. No way C. Good night D. I don’t agree 19. — Your uniform should be clean during work hours. — _______. I’ll change it before my shift. A. It is cheap B. Well done C. You’re right D. Not at all 20. — The guest asked for directions to the exhibition hall. — _______. I’ll take him there. A. Let me help B. Bad luck C. That’s mine D. No more 21. — Please keep the medicine in a cool place. — _______. I’ll put it in the cabinet. A. What a pity B. Be quiet C. All right D. I hope not 22. — The customer wants to know when the repair will be finished. — _______. I’ll call the technician now. A. I’m sorry B. Let me check C. Enjoy yourself D. That’s easy 23. — Shall we print twenty copies of the notice? — _______. The class has forty students. A. No, make forty B. It’s my pleasure C. I’m sorry to hear that D. Have a try 24. — I’d like to book a table for six tonight. — _______. What time will you arrive? A. No, thanks B. Take care C. Sure D. I am full 25. — I dropped some water near the entrance. — _______. I’ll put up a warning sign. A. That’s nice B. What is your name C. You are late D. Thanks for telling me 26. — May I speak to Mr. Huang, please? — _______. I’ll put you through. A. I don’t know B. Hold on, please C. Good job D. No hurry 27. — The scanner isn’t working again. — _______. Did you restart it? A. That’s strange B. You’re welcome C. What happened D. Sounds great 28. — I need to return these safety glasses after practice. — _______. Put them in the blue box. A. All right B. No way C. I disagree D. This way, please 29. — The guest says her room key doesn’t work. — _______. I’ll make a new one. A. Sorry for the trouble B. Have a nice trip C. That’s enough D. You are welcome 30. — We need to finish the report before five. — _______. I’ll check the numbers first. A. Forget it B. See you C. I agree D. That’s mine 31. — Could I try on this jacket? — _______. The fitting room is over there. A. Be careful B. Of course C. I’m afraid so D. No thanks 32. — The guest has waited for ten minutes. — _______. Please offer her some water. A. That’s all right B. Good luck C. I’m sorry about that D. Never again 33. — I’m new here. Where should I put the tools after use? — _______. The small tools go in Drawer 3. A. No, I can’t B. It depends C. Let me tell you D. Good night 34. — Would you please fill out this visitor form? — _______. Do I write my phone number here? A. Sure B. No way C. That’s wrong D. Take it easy 35. — The package may arrive later because of the heavy rain. — _______. Please text me when it arrives. A. Enjoy your meal B. That’s OK C. I can’t stand here D. You’re funny 36. — The lift is being repaired. How can I get to the fifth floor? — _______. Please use the stairs on the right. A. Good idea B. I’m sorry C. No more D. That’s my plan 37. — I have checked the stock. We still have eight boxes. — _______. Please update the record. A. Well done B. It hurts C. I’m lost D. No, thanks 38. — The customer wants a refund, but the product was used. — _______. Let’s check the store rule first. A. You’re welcome B. Have fun C. I see D. Good morning 39. — We should label the boxes before sending them out. — _______. It can prevent mistakes. A. I agree B. I’m afraid not C. What a pity D. Never mind 40. — The client changed the meeting time to Friday morning. — _______. I’ll mark it on the schedule. A. No problem B. That’s too bad C. Be quiet D. Thanks for the update 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：本卷依据最新版《中等职业学校英语课程标准》和历年真题编写。本系列定位为45分钟训练卷，用于课堂限时训练、周测检测和阶段复习。本卷为补全对话（职业与服务场景）专项训练，围绕职场接待、购物服务、餐饮酒店、电话预约、设备使用、安全提醒和售后沟通等相对熟悉情境，训练学生在职业与服务场景中选择简短、得体、有效应答的能力。 【2027版】广东省（“3+证书”考试）《英语45分钟训练卷》 第2卷 补全对话（职业与服务场景） 考试时间：45分钟 满分：100分 班级______姓名______学号______成绩______ 补全对话（共40小题；每小题2.5分，满分100分） 阅读下列简短对话，从每题所给的A、B、C和D项中选出最佳选项，将对话补全。 1. — Can I help you, sir? — _______. I need a pair of work shoes. A. I agree B. Yes, please C. Never mind D. See you 【答案】B 【详解】考查购物服务中的求助。句意：——先生，需要帮忙吗？——是的，请帮忙。我需要一双工作鞋。 A. See you再见；B. Yes, please是的，请帮忙；C. Never mind没关系；D. I agree我同意。根据语境可知，顾客说明购物需求，应接受店员帮助，B项符合语境。故选B。 2. — The meeting room is ready for your interview. — _______. I’ll go in now. A. That’s impossible B. No way C. Be quiet D. Thank you 【答案】D 【详解】考查职场接待中的感谢。句意：——面试会议室已经为您准备好了。——谢谢。我现在进去。 A. That’s impossible那不可能；B. No way没门；C. Be quiet安静；D. Thank you谢谢。根据语境可知，对方提供接待信息，应礼貌表示感谢，D项符合语境。故选D。 3. — Please sign your name here before entering the workshop. — _______. I’ll do it now. A. That hurts B. Good luck C. All right D. Not really 【答案】C 【详解】考查接受指令。句意：——进入实训车间前请在这里签名。——好的。我现在签。 A. That hurts疼；B. Good luck祝你好运；C. All right好的；D. Not really并非如此。根据语境可知，对方提出入场要求，答语应接受并执行，C项符合语境。故选C。 4. — Welcome to Green Hotel. May I have your name, please? — _______. I booked a room online. A. It is late B. No, thanks C. Good idea D. Li Wen 【答案】D 【详解】考查服务咨询中的身份确认。句意：——欢迎来到绿洲酒店。请问您叫什么名字？——李文。我在网上订了房间。 A. It is late时间晚了；B. No, thanks不用谢；C. Good idea好主意；D. Li Wen李文。根据语境可知，前句询问姓名，答语应直接提供姓名，D项符合语境。故选D。 5. — The customer says the coffee is too cold. — _______. I’ll make a fresh cup. A. Have fun B. I’m sorry C. You are welcome D. That’s my bag 【答案】B 【详解】考查投诉回应与道歉。句意：——顾客说咖啡太凉了。——很抱歉。我会重新做一杯。 A. Have fun玩得开心；B. I’m sorry很抱歉；C. You are welcome不客气；D. That’s my bag那是我的包。根据语境可知，面对顾客投诉，应先道歉再处理，B项符合语境。故选B。 6. — Could you send the price list to my email? — _______. Please write your address here. A. Not at all B. I don’t care C. Forget it D. Certainly 【答案】D 【详解】考查请求与提供服务。句意：——你能把价格表发到我的邮箱吗？——当然可以。请在这里写下您的地址。 A. Not at all不客气；B. I don’t care我不在乎；C. Forget it算了吧；D. Certainly当然可以。根据语境可知，对方提出发送资料的请求，答语要求留下邮箱，说明愿意办理，D项符合语境。故选D。 7. — I’m here for the job interview at nine. — _______. Please wait in Room 2. A. You’re on time B. It is broken C. No, I can’t D. What a pity 【答案】A 【详解】考查面试接待。句意：——我是来参加九点面试的。——你准时到了。请在2号房间等候。 A. You’re on time你准时到了；B. It is broken它坏了；C. No, I can’t不，我不能；D. What a pity真遗憾。根据语境可知，前句说明预约面试时间，答语安排等候，应确认对方准时，A项符合语境。故选A。 8. — The machine makes a strange noise. — _______. Turn it off first. A. Enjoy it B. That’s enough C. I’m busy D. Be careful 【答案】D 【详解】考查职场安全提醒。句意：——机器发出奇怪的声音。——小心。先把它关掉。 A. Enjoy it享受吧；B. That’s enough够了；C. I’m busy我很忙；D. Be careful小心。根据语境可知，设备异常时应提醒注意安全并采取措施，D项符合语境。故选D。 9. — Would you like a window seat or an aisle seat? — _______. I like looking outside. A. No hurry B. A window seat C. Goodbye D. It depends 【答案】B 【详解】考查服务场景中的选择。句意：——您想要靠窗座位还是过道座位？——靠窗座位。我喜欢看外面。 A. No hurry不着急；B. A window seat靠窗座位；C. Goodbye再见；D. It depends视情况而定。根据语境可知，问句要求二选一，答语说明喜欢看窗外，应选择靠窗，B项符合语境。故选B。 10. — I have finished checking the delivery list. — _______. Please give it to the manager. A. I’m afraid not B. It doesn’t matter C. No thanks D. Good job 【答案】D 【详解】考查表扬与后续安排。句意：——我已经核对完送货清单了。——做得好。请把它交给经理。 A. I’m afraid not恐怕不行；B. It doesn’t matter没关系；C. No thanks不用谢；D. Good job做得好。根据语境可知，员工完成工作，应先表扬再安排下一步，D项符合语境。故选D。 11. — May I change this shirt for a larger size? — _______. Do you have the receipt? A. Take care B. No problem C. I disagree D. Sounds boring 【答案】B 【详解】考查售后服务。句意：——我可以把这件衬衫换成大一号吗？——没问题。您有收据吗？ A. Take care保重；B. No problem没问题；C. I disagree我不同意；D. Sounds boring听起来无聊。根据语境可知，顾客提出换货，店员询问收据，应表示可以处理，B项符合语境。故选B。 12. — The visitor is waiting at the front desk. — _______. I’ll come down in a minute. A. See you tomorrow B. Never again C. What’s wrong D. Thanks for telling me 【答案】D 【详解】考查信息告知与回应。句意：——访客正在前台等候。——谢谢告诉我。我一分钟后下去。 A. See you tomorrow明天见；B. Never again再也不；C. What’s wrong怎么了；D. Thanks for telling me谢谢告诉我。根据语境可知，对方告知访客信息，答语应感谢提醒，D项符合语境。故选D。 13. — I can’t log in to the office computer. — _______. Let me check the network. A. What a nice day B. You’re welcome C. Forget me D. Don’t worry 【答案】D 【详解】考查安慰与技术支持。句意：——我无法登录办公电脑。——别担心。我来检查网络。 A. What a nice day天气真好；B. You’re welcome不客气；C. Forget me忘了我；D. Don’t worry别担心。根据语境可知，对方遇到技术问题，答语应先安慰并提供帮助，D项符合语境。故选D。 14. — The soup tastes a little salty. — _______. I’ll tell the kitchen. A. Sorry about that B. Good evening C. I’m not sure D. That’s funny 【答案】A 【详解】考查餐饮投诉回应。句意：——汤尝起来有点咸。——对此很抱歉。我会告诉厨房。 A. Sorry about that对此很抱歉；B. Good evening晚上好；C. I’m not sure我不确定；D. That’s funny那很有趣。根据语境可知，顾客反馈菜品问题，服务人员应道歉并处理，A项符合语境。故选A。 15. — Could you show me how to use this copier? — _______. Press this green button first. A. No, never B. Hurry up C. It is mine D. Of course 【答案】D 【详解】考查请求帮助与操作说明。句意：——你能教我怎样使用这台复印机吗？——当然可以。先按这个绿色按钮。 A. No, never不，绝不；B. Hurry up快点；C. It is mine它是我的；D. Of course当然可以。根据语境可知，对方请求操作指导，答语给出步骤，应表示愿意帮助，D项符合语境。故选D。 16. — I’m sorry. I sent the file to the wrong group. — _______. Please send the correct one now. A. You did it B. Never mind C. Good luck D. That’s all 【答案】B 【详解】考查道歉与补救。句意：——对不起。我把文件发错群了。——没关系。请现在发送正确的文件。 A. You did it你做到了；B. Never mind没关系；C. Good luck祝你好运；D. That’s all就这些。根据语境可知，对方因工作失误道歉，答语提出补救办法，应表示宽慰，B项符合语境。故选B。 17. — Our guest will arrive at 3 p.m. — _______. I’ll prepare some tea. A. That’s useful B. I’m leaving C. I see D. No problem 【答案】C 【详解】考查理解安排。句意：——我们的客人下午三点到。——我明白了。我会准备一些茶。 A. That’s useful那很有用；B. I’m leaving我要走了；C. I see我明白了；D. No problem没问题。根据语境可知，对方告知来访时间，答语安排接待，应表示明白，C项符合语境。故选C。 18. — Do you need help carrying these packages? — _______. They are a bit heavy. A. Yes, please B. No way C. Good night D. I don’t agree 【答案】A 【详解】考查提供帮助与接受。句意：——你需要帮忙搬这些包裹吗？——是的，请帮忙。它们有点重。 A. Yes, please是的，请帮忙；B. No way没门；C. Good night晚安；D. I don’t agree我不同意。根据语境可知，对方主动提供帮助，答语说明包裹重，应接受帮助，A项符合语境。故选A。 19. — Your uniform should be clean during work hours. — _______. I’ll change it before my shift. A. It is cheap B. Well done C. You’re right D. Not at all 【答案】C 【详解】考查职场规范提醒。句意：——工作时间你的制服应保持干净。——你说得对。我上班前会换。 A. It is cheap它很便宜；B. Well done做得好；C. You’re right你说得对；D. Not at all不客气。根据语境可知，对方指出职业规范，答语表示认可并改正，C项符合语境。故选C。 20. — The guest asked for directions to the exhibition hall. — _______. I’ll take him there. A. Let me help B. Bad luck C. That’s mine D. No more 【答案】A 【详解】考查主动服务。句意：——客人询问去展厅的路。——让我来帮忙。我带他过去。 A. Let me help让我来帮忙；B. Bad luck运气不好；C. That’s mine那是我的；D. No more不再。根据语境可知，答语表示亲自带路，应主动提供帮助，A项符合语境。故选A。 21. — Please keep the medicine in a cool place. — _______. I’ll put it in the cabinet. A. What a pity B. Be quiet C. All right D. I hope not 【答案】C 【详解】考查接受说明与执行。句意：——请把药品放在阴凉处。——好的。我会把它放进柜子里。 A. What a pity真遗憾；B. Be quiet安静；C. All right好的；D. I hope not我希望不是。根据语境可知，对方给出储存要求，答语应接受并执行，C项符合语境。故选C。 22. — The customer wants to know when the repair will be finished. — _______. I’ll call the technician now. A. I’m sorry B. Let me check C. Enjoy yourself D. That’s easy 【答案】B 【详解】考查查询信息。句意：——顾客想知道维修什么时候完成。——我来查一下。我现在给技术员打电话。 A. I’m sorry我很抱歉；B. Let me check我来查一下；C. Enjoy yourself玩得开心；D. That’s easy那很容易。根据语境可知，面对顾客询问进度，应查询相关信息，B项符合语境。故选B。 23. — Shall we print twenty copies of the notice? — _______. The class has forty students. A. No, make forty B. It’s my pleasure C. I’m sorry to hear that D. Have a try 【答案】A 【详解】考查工作数量确认。句意：——我们要打印二十份通知吗？——不，印四十份。班里有四十名学生。 A. No, make forty不，印四十份；B. It’s my pleasure不用客气；C. I’m sorry to hear that听到那件事我很难过；D. Have a try试一试。根据语境可知，后句说明人数为四十，二十份不够，应纠正为四十份，A项符合语境。故选A。 24. — I’d like to book a table for six tonight. — _______. What time will you arrive? A. No, thanks B. Take care C. Sure D. I am full 【答案】C 【详解】考查餐厅预约。句意：——我想今晚订一张六人桌。——当然可以。您几点到？ A. No, thanks不用谢；B. Take care保重；C. Sure当然可以；D. I am full我饱了。根据语境可知，顾客提出订桌需求，服务人员询问到达时间，应表示可以预约，C项符合语境。故选C。 25. — I dropped some water near the entrance. — _______. I’ll put up a warning sign. A. That’s nice B. What is your name C. You are late D. Thanks for telling me 【答案】D 【详解】考查安全隐患告知回应。句意：——我在入口附近洒了一些水。——谢谢告诉我。我会放置警示牌。 A. That’s nice那很好；B. What is your name你叫什么名字；C. You are late你迟到了；D. Thanks for telling me谢谢告诉我。根据语境可知，对方告知地面湿滑隐患，答语应感谢并处理，D项符合语境。故选D。 26. — May I speak to Mr. Huang, please? — _______. I’ll put you through. A. I don’t know B. Hold on, please C. Good job D. No hurry 【答案】B 【详解】考查电话转接。句意：——请找黄先生接电话好吗？——请稍等。我帮您转接。 A. I don’t know我不知道；B. Hold on, please请稍等；C. Good job做得好；D. No hurry不着急。根据语境可知，电话中请求找人，答语说转接，应请对方稍等，B项符合语境。故选B。 27. — The scanner isn’t working again. — _______. Did you restart it? A. That’s strange B. You’re welcome C. What happened D. Sounds great 【答案】C 【详解】考查故障询问。句意：——扫描仪又不能用了。——发生什么了？你重启过它吗？ A. That’s strange那很奇怪；B. You’re welcome不客气；C. What happened发生什么了；D. Sounds great听起来很棒。根据语境可知，对方报告设备故障，答语继续询问情况，C项符合语境。故选C。 28. — I need to return these safety glasses after practice. — _______. Put them in the blue box. A. All right B. No way C. I disagree D. This way, please 【答案】A 【详解】考查指令回应。句意：——练习后我需要归还这些护目镜。——好的。把它们放进蓝色盒子里。 A. All right好的；B. No way没门；C. I disagree我不同意；D. This way, please请走这边。根据语境可知，对方说明归还物品，答语给出放置位置，应表示认可，A项符合语境。故选A。 29. — The guest says her room key doesn’t work. — _______. I’ll make a new one. A. Sorry for the trouble B. Have a nice trip C. That’s enough D. You are welcome 【答案】A 【详解】考查酒店服务问题处理。句意：——客人说她的房卡不能用。——给您添麻烦了。我会重新做一张。 A. Sorry for the trouble给您添麻烦了；B. Have a nice trip旅途愉快；C. That’s enough够了；D. You are welcome不客气。根据语境可知，客人遇到房卡问题，服务人员应道歉并解决，A项符合语境。故选A。 30. — We need to finish the report before five. — _______. I’ll check the numbers first. A. Forget it B. See you C. I agree D. That’s mine 【答案】C 【详解】考查赞同工作安排。句意：——我们需要在五点前完成报告。——我同意。我先核对数据。 A. Forget it算了吧；B. See you再见；C. I agree我同意；D. That’s mine那是我的。根据语境可知，答语立刻安排核对数据，说明同意该工作安排，C项符合语境。故选C。 31. — Could I try on this jacket? — _______. The fitting room is over there. A. Be careful B. Of course C. I’m afraid so D. No thanks 【答案】B 【详解】考查购物许可。句意：——我可以试穿这件夹克吗？——当然可以。试衣间在那边。 A. Be careful小心；B. Of course当然可以；C. I’m afraid so恐怕如此；D. No thanks不用谢。根据语境可知，顾客请求试穿，店员告知试衣间，应表示许可，B项符合语境。故选B。 32. — The guest has waited for ten minutes. — _______. Please offer her some water. A. That’s all right B. Good luck C. I’m sorry about that D. Never again 【答案】C 【详解】考查服务延误道歉。句意：——客人已经等了十分钟。——对此我很抱歉。请给她倒些水。 A. That’s all right没关系；B. Good luck祝你好运；C. I’m sorry about that对此我很抱歉；D. Never again再也不。根据语境可知，服务等待时间较长，应先表示歉意并安抚客人，C项符合语境。故选C。 33. — I’m new here. Where should I put the tools after use? — _______. The small tools go in Drawer 3. A. No, I can’t B. It depends C. Let me tell you D. Good night 【答案】C 【详解】考查职场说明。句意：——我是新来的。使用后工具应该放在哪里？——我来告诉你。小工具放在3号抽屉。 A. No, I can’t不，我不能；B. It depends视情况而定；C. Let me tell you我来告诉你；D. Good night晚安。根据语境可知，新人询问工具归位规则，答语给出具体说明，C项符合语境。故选C。 34. — Would you please fill out this visitor form? — _______. Do I write my phone number here? A. Sure B. No way C. That’s wrong D. Take it easy 【答案】A 【详解】考查接待登记。句意：——请您填写这张访客表好吗？——当然可以。我在这里写电话号码吗？ A. Sure当然可以；B. No way没门；C. That’s wrong那是错的；D. Take it easy放轻松。根据语境可知，对方请求填写访客表，答语询问填写位置，说明愿意填写，A项符合语境。故选A。 35. — The package may arrive later because of the heavy rain. — _______. Please text me when it arrives. A. Enjoy your meal B. That’s OK C. I can’t stand here D. You’re funny 【答案】B 【详解】考查物流延迟回应。句意：——由于大雨，包裹可能会晚到。——没关系。到达时请给我发短信。 A. Enjoy your meal用餐愉快；B. That’s OK没关系；C. I can’t stand here我不能站在这里；D. You’re funny你真有趣。根据语境可知，对方说明延迟原因，答语接受并提出通知要求，B项符合语境。故选B。 36. — The lift is being repaired. How can I get to the fifth floor? — _______. Please use the stairs on the right. A. Good idea B. I’m sorry C. No more D. That’s my plan 【答案】B 【详解】考查设施维修说明。句意：——电梯正在维修。我怎样到五楼？——很抱歉。请使用右边的楼梯。 A. Good idea好主意；B. I’m sorry很抱歉；C. No more不再；D. That’s my plan那是我的计划。根据语境可知，服务场所设施维修给顾客造成不便，应先道歉再指路，B项符合语境。故选B。 37. — I have checked the stock. We still have eight boxes. — _______. Please update the record. A. Well done B. It hurts C. I’m lost D. No, thanks 【答案】A 【详解】考查工作反馈与表扬。句意：——我已经检查了库存。我们还有八箱。——做得好。请更新记录。 A. Well done做得好；B. It hurts疼；C. I’m lost我迷路了；D. No, thanks不用谢。根据语境可知，员工完成库存检查并汇报，答语应表扬并安排记录更新，A项符合语境。故选A。 38. — The customer wants a refund, but the product was used. — _______. Let’s check the store rule first. A. You’re welcome B. Have fun C. I see D. Good morning 【答案】C 【详解】考查售后规则判断。句意：——顾客想退款，但产品已经用过。——我明白了。我们先查看店铺规定。 A. You’re welcome不客气；B. Have fun玩得开心；C. I see我明白了；D. Good morning早上好。根据语境可知，面对复杂售后情况，应先表示了解再查规则，C项符合语境。故选C。 39. — We should label the boxes before sending them out. — _______. It can prevent mistakes. A. I agree B. I’m afraid not C. What a pity D. Never mind 【答案】A 【详解】考查赞同工作流程。句意：——发出箱子前我们应该贴标签。——我同意。这能防止错误。 A. I agree我同意；B. I’m afraid not恐怕不行；C. What a pity真遗憾；D. Never mind没关系。根据语境可知，答语说明贴标签能防错，应赞同该流程，A项符合语境。故选A。 40. — The client changed the meeting time to Friday morning. — _______. I’ll mark it on the schedule. A. No problem B. That’s too bad C. Be quiet D. Thanks for the update 【答案】D 【详解】考查日程变更回应。句意：——客户把会议时间改到星期五上午。——谢谢更新信息。我会把它标在日程表上。 A. No problem没问题；B. That’s too bad那太糟糕了；C. Be quiet安静；D. Thanks for the update谢谢更新信息。根据语境可知，对方告知客户变更会议时间，答语应感谢信息更新并记录，D项符合语境。故选D。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $