4.2 Customer Service（Reading and Writing 1）-《英语 基础模块3》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 中职英语《基础模块3》Unit 4同步练，以课前预习与课堂检测分层设计，构建“词汇-短语-句子-语篇”渐进式知识巩固路径，助力语言能力提升与学习能力培养。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|核心词汇、重点短语、课文难句|通过词汇拼写、短语匹配、句子翻译夯实基础输入，适配课前自主预习需求| |课堂检测|词汇应用、语篇理解|通过单选考查词汇在语境中的辨析，借助服务指南阅读提升语篇信息获取能力，实现基础到应用的衔接|

　　编写说明：基于中职学生英语知识不牢固、学习内驱力不够的学情特点，为提高学习效率，辅助教师抓好课前、课中、课后三个教学环节，本专辑依据最新《中等职业学校英语课程标准》，打造契合广西职教高考命题特色的【广西专用】《英语 基础模块3》（高教版第三版）《一课一练》，专辑共40练。 　　本卷为《英语 基础模块3》（高教版第三版）Unit 4 Customer Service（Reading and Writing 1）的课前预习和课堂检测。 《英语 基础模块3》（高教版第三版） Unit 4 Customer Service 一课一练（2）（Reading and Writing 1） 【课前预习】 一、核心词汇检测 1. n. 递送；运载____ 2. v. 延迟；推迟____ 3. n. 单子____ 4. n. 小册子；传单____ 5. adj. 真诚的____ 6. n. 解决方法____ 7. v. 安排____ 8. v. 提及____ 二、课文重点短语 1. take charge of____ 2. on time____ 3. work out a solution____ 4. as quickly as possible____ 5. put the wrong address sheet on____ 6. get the package back____ 三、课文难句翻译 1. 原句：It happened that another company ordered similar leaflets in the same district. 2. 原句：Since we have been partners for so long, we’ll try our best to work out a better solution. 3. 原句：Even though you did not request it, we will reduce the price to make up for the loss. 【课堂检测】 一、词汇单选 1. The online shop will ______ a second delivery for the missing parcel. A. arise B. arrest C. argue D. arrange 2. The manager offered a practical ______ instead of making an empty promise. A. selection B. solution C. situation D. section 3. The customer ______ in the email that two boxes were damaged. A. measured B. managed C. mentioned D. moved 4. Bad weather may ______ the delivery, but the station will update the tracking page. A. divide B. design C. decide D. delay 5. The company sent a ______ apology after delivering the goods to the wrong address. A. sincere B. silent C. simple D. similar 6. Please check the address ______ before you put it on the package. A. shore B. sheet C. shape D. shell 7. The print shop produced 2,000 ______ for the new restaurant. A. levels B. leaders C. leaflets D. letters 8. The logistics station promised that every ______ would arrive on time. A. direction B. decision C. discussion D. delivery 9. The courier is in ______ of sending the right goods to each address. A. charge B. chance C. choice D. change 10. The team checked every order to ______ sure that no parcel was left behind. A. take B. make C. give D. keep 二、阅读理解 Riverside Logistics Station: Complaint Service Guide 　　Service hours are 8:30—18:00 from Monday to Saturday. Bring your order number and a photo of the parcel when you report damaged or missing goods. Our staff will check the tracking record first. 　　If the parcel is at the wrong station, we will arrange a second delivery within 24 hours. If goods are damaged during delivery, you may choose a replacement or a refund. Keep the package until the case is closed. 　　You can call 400-618-2026 or use the Help button in the shopping app. We answer online messages within two hours, and urgent cases receive a phone call from the duty manager. 11. When can a customer visit the station on Saturday? A. At 8:00. B. At 10:00. C. At 18:30. D. At 20:00. 12. What should a customer bring when reporting damaged goods? A. A passport and cash. B. A new package. C. An order number and a parcel photo. D. A printed map. 13. What will the station do if a parcel is at the wrong station? A. Close the case at once. B. Ask for a new order. C. Keep it for a week. D. Arrange another delivery within 24 hours. 14. Which choice is offered for goods damaged during delivery? A. A replacement or a refund. B. A free meal or a ticket. C. A larger package only. D. A future order only. 15. How soon are online messages answered? A. Within one day. B. Within two hours. C. Within one week. D. Within ten minutes. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 　　编写说明：基于中职学生英语知识不牢固、学习内驱力不够的学情特点，为提高学习效率，辅助教师抓好课前、课中、课后三个教学环节，本专辑依据最新《中等职业学校英语课程标准》，打造契合广西职教高考命题特色的【广西专用】《英语 基础模块3》（高教版第三版）《一课一练》，专辑共40练。 　　本卷为《英语 基础模块3》（高教版第三版）Unit 4 Customer Service（Reading and Writing 1）的课前预习和课堂检测。 《英语 基础模块3》（高教版第三版） Unit 4 Customer Service 一课一练（2）（Reading and Writing 1） 【课前预习】 一、核心词汇检测 1. n. 递送；运载____ 2. v. 延迟；推迟____ 3. n. 单子____ 4. n. 小册子；传单____ 5. adj. 真诚的____ 6. n. 解决方法____ 7. v. 安排____ 8. v. 提及____ 【答案】1.delivery 2.delay 3.sheet 4.leaflet 5.sincere 6.solution 7.arrange 8.mention 二、课文重点短语 1. take charge of____ 2. on time____ 3. work out a solution____ 4. as quickly as possible____ 5. put the wrong address sheet on____ 6. get the package back____ 【答案】1.负责；掌管 2.按时 3.想出解决办法 4.尽快 5.贴错地址单 6.取回包裹 三、课文难句翻译 1. 原句：It happened that another company ordered similar leaflets in the same district. 译文：碰巧同一区域的另一家公司订购了相似的传单。 2. 原句：Since we have been partners for so long, we’ll try our best to work out a better solution. 译文：由于我们合作已久，我们会尽力想出更好的解决办法。 3. 原句：Even though you did not request it, we will reduce the price to make up for the loss. 译文：即使您没有提出要求，我们也会降价以弥补损失。 【课堂检测】 一、词汇单选 1. The online shop will ______ a second delivery for the missing parcel. A. arise B. arrest C. argue D. arrange 【答案】D 【解析】考查动词辨析。arrange意为“安排”，arrange a delivery表示“安排配送”。 2. The manager offered a practical ______ instead of making an empty promise. A. selection B. solution C. situation D. section 【答案】B 【解析】考查名词辨析。solution意为“解决办法”，practical solution搭配自然。 3. The customer ______ in the email that two boxes were damaged. A. measured B. managed C. mentioned D. moved 【答案】C 【解析】考查动词辨析。mention意为“提及”，后接邮件中提到的事实。 4. Bad weather may ______ the delivery, but the station will update the tracking page. A. divide B. design C. decide D. delay 【答案】D 【解析】考查动词辨析。delay意为“延迟”，恶劣天气可能导致配送延迟。 5. The company sent a ______ apology after delivering the goods to the wrong address. A. sincere B. silent C. simple D. similar 【答案】A 【解析】考查形容词辨析。sincere意为“真诚的”，可修饰apology。 6. Please check the address ______ before you put it on the package. A. shore B. sheet C. shape D. shell 【答案】B 【解析】考查名词辨析。address sheet意为“地址单”，应在贴包裹前核对。 7. The print shop produced 2,000 ______ for the new restaurant. A. levels B. leaders C. leaflets D. letters 【答案】C 【解析】考查名词辨析。leaflet意为“传单”，数量和宣传场景均提供线索。 8. The logistics station promised that every ______ would arrive on time. A. direction B. decision C. discussion D. delivery 【答案】D 【解析】考查名词辨析。delivery意为“递送；配送”，与arrive on time搭配。 9. The courier is in ______ of sending the right goods to each address. A. charge B. chance C. choice D. change 【答案】A 【解析】考查固定搭配。in charge of意为“负责”。 10. The team checked every order to ______ sure that no parcel was left behind. A. take B. make C. give D. keep 【答案】B 【解析】考查固定搭配。make sure意为“确保”，后接that从句。 二、阅读理解 Riverside Logistics Station: Complaint Service Guide 　　Service hours are 8:30—18:00 from Monday to Saturday. Bring your order number and a photo of the parcel when you report damaged or missing goods. Our staff will check the tracking record first. 　　If the parcel is at the wrong station, we will arrange a second delivery within 24 hours. If goods are damaged during delivery, you may choose a replacement or a refund. Keep the package until the case is closed. 　　You can call 400-618-2026 or use the Help button in the shopping app. We answer online messages within two hours, and urgent cases receive a phone call from the duty manager. 【导语】本文是一则物流站投诉服务指南，介绍服务时间、投诉材料、处理方案和联系方式，主要考查检索应用文具体信息的能力。 11. When can a customer visit the station on Saturday? A. At 8:00. B. At 10:00. C. At 18:30. D. At 20:00. 【答案】B 【解析】细节理解。服务时间为8:30—18:00，10:00处于该时段。 12. What should a customer bring when reporting damaged goods? A. A passport and cash. B. A new package. C. An order number and a parcel photo. D. A printed map. 【答案】C 【解析】细节理解。第一段明确要求携带订单号和包裹照片。 13. What will the station do if a parcel is at the wrong station? A. Close the case at once. B. Ask for a new order. C. Keep it for a week. D. Arrange another delivery within 24 hours. 【答案】D 【解析】细节理解。第二段说明会在24小时内安排二次配送。 14. Which choice is offered for goods damaged during delivery? A. A replacement or a refund. B. A free meal or a ticket. C. A larger package only. D. A future order only. 【答案】A 【解析】细节理解。第二段直接给出replacement或refund两种方案。 15. How soon are online messages answered? A. Within one day. B. Within two hours. C. Within one week. D. Within ten minutes. 【答案】B 【解析】细节理解。末段指出在线消息会在两小时内得到回复。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $