Unit 4 Customer Service（A卷·基础巩固）《英语 基础模块3》（高教版第三版）单元过关卷（原卷版+解析版）

**基本信息** 紧扣《英语 基础模块3》Unit 4 Customer Service，A卷基础巩固，精准覆盖核心考点，通过真实服务情境（如退换货、投诉处理）训练语言理解与表达能力，适配单元复习，助力夯实基础。 **题型特征** |题型|题量/分值|知识覆盖|命题特色| |----|-----------|----------|----------| |词汇与语法|10题/10分|非谓语（如repaired）、连词（如even if）|聚焦教材基础语法，强化应用辨析| |交际用语|20分|退换货对话、投诉回应|创设真实服务场景，提升语言交际能力| |阅读理解|30分|服务案例、购物方式|选用贴近生活素材，培养信息获取与思维品质| |书面表达|20分|道歉信写作、英汉互译|结合单元主题，强化语言输出与跨文化意识|

编写说明：本套试卷紧扣《英语 基础模块3》（高教版第三版）教材，以教材单元为基准精准覆盖核心考点。 每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计4份综合测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 基础模块3》（高教版第三版）《单元过关卷》 Unit 4 Customer Service A卷·基础巩固 考试时间：90分钟 满分：90分 班级 姓名 学号 成绩 第二部分 知识运用（共三节，满分 40 分) 第一节：词汇与语法 (共10小题；每小题1分，满分10分) 阅读下面句子，从A、B、C、D四个选项中选出可以填入空白处的最佳选项。 21.I'd like to have my mobile phone ______. The battery can't be charged properly. A．repair B．repairing C．repaired D．to repair 【答案】C 【详解】考查非谓语动词。句意：我想让人修理我的手机。电池无法正常充电。have sth. done为固定结构，表示“让某事被做”，宾语mobile phone与repair之间为被动关系，应用过去分词作宾语补足语。故选C。 22.We are sorry ______ any inconvenience caused to you. A．for B．to C．of D．with 【答案】A 【详解】考查介词搭配。句意：我们为给您造成的不便表示歉意。be sorry for为固定搭配，表示“为……感到抱歉”，后接道歉的原因。故选A。 23.She reads English aloud every morning ________ she can improve her oral English quickly. A．because B．in order that C．though D．so 【答案】B 【详解】考查状语从句。句意：她每天早上大声朗读英语，为了快速提升自己的英语口语。根据“ she can improve her oral English quickly(她可以快速提升自己的英语口语)”可知，本句为包含目的状语从句的复合句，in order that引导目的状语从句。 24.You must show your receipt so that we can check ______ it is still under guarantee. A．that B．whether C．what D．which 【答案】B 【详解】考查宾语从句引导词。句意：您必须出示收据以便我们检查它是否仍在保修期内。so that引导目的状语从句，从句中check后接宾语，表示“是否”，应用whether。故选B。 25.Please only answer one question at a time, ________ you know more, to give everyone a chance. A．as if B．even if C．in that D．so that 【答案】B 【详解】句意：请一次只回答一个问题，‌即使‌你知道更多答案，也要给每个人机会。A. as if仿佛；B. even if即使；C. in that因为；D. so that以便。结合语境可知，此处表让步关系，空格处应表达“即使”的含义，用even if引导让步状语从句。 26.________ it rained heavily, we still went hiking. A．As soon as B．Even though C．So that D．Ever since 【答案】B 【详解】考查状语从句。句意：尽管大雨滂沱，我们依旧去远足。A. As soon as一…… 就；B. Even though尽管；C. So that以便；D. Ever since自从。“下大雨”和“去远足”之间存在让步转折关系，用Even though引导让步状语从句。 27.The temperature dropped to such a degree ________ the river froze. A．when B．that C．what D．which 【答案】B 【详解】考查状语从句。句意：温度下降到这样一种程度，以至于河水都结冰了。句中使用了固定句型“such...that...”，意为“如此……以至于……”，其中that引导结果状语从句。 28.______ we have been partners for a long time, we'll try our best to solve the problem. A．Because B．Unless C．Although D．Since 【答案】D 【详解】考查连词辨析。句意：既然我们是长期合作伙伴，我们会尽力解决这个问题。Since表示“既然”，表已知原因；Because语气更强，强调直接原因；Although“尽管”，Unless“除非”。故选D。 29.The staff ______ the battery and expressed apology for the inconvenience. A．charged B．changed C．checked D．chosen 【答案】C 【详解】考查动词词义辨析。句意：工作人员检查了电池，并对造成的不便表示歉意。checked“检查”，符合售后服务中心的维修流程；charged“充电”，changed“更换”，chosen“选择”。故选C。 30.We promise to give you a 5% ______ for all the leaflets you order in the future. A．discount B．delivery C．damage D．deposit 【答案】A 【详解】考查名词词义辨析。句意：我们承诺为您将来订购的所有宣传单提供5%的折扣。discount“折扣”，符合语境；delivery“递送”，damage“损坏”，deposit“押金”。故选A。 第二节：交际用语 (共20分) (一) 选择 (10小题，每小题1分) 看下面10组小对话，根据文字提供的信息，从A、B、C、D四个选项选出符合对话情景和含义的最佳选项。 31.—I'd like to have this sports watch exchanged. It always has a blank screen. —________________. Would you please show me your receipt? A．That's great B．I'm so sorry for the inconvenience caused C．What a pity D．I don't care 【答案】B 【详解】考查情景交际。句意：——我想调换这块运动手表。它总是黑屏。——很抱歉给您造成不便。您能出示一下收据吗？当顾客投诉时，客服应首先表达歉意并协助解决问题，B项符合客服礼貌回应。故选B。 32.—When did you buy this mobile phone? —________________. A．Three months ago B．In the shop C．It's expensive D．I like it 【答案】A 【详解】考查情景交际。问句询问购买时间，A项“三个月前”回答时间，符合语境。故选A。 33.—We've exchanged a new battery for you. Please check the phone. —________________. A．It's my pleasure B．I'm sorry C．Thank you very much D．Never mind 【答案】C 【详解】考查情景交际。当工作人员完成维修并告知顾客时，顾客应表示感谢。Thank you very much符合语境。故选C。 34.—Can I see your receipt so that we can check whether it is still under guarantee? —________________. Here you are. A．No way B．Of course C．I'm not sure D．That's impossible 【答案】B 【详解】考查情景交际。顾客被要求出示收据，Of course表示同意并当场出示，符合语境。故选B。 35.—I'm calling to complain about the terrible service you provided. —________________. We will look into it immediately. A．What's wrong with you B．We are sorry to hear that C．It's your fault D．Don't bother me 【答案】B 【详解】考查情景交际。面对顾客投诉，客服首先应表示歉意并积极处理。We are sorry to hear that符合礼貌回应。故选B。 36.．— I will pick you up at 7 o’clock tomorrow morning. Is that all right? — ________. See you then. A．That’s settled B．I’d love to C．It’s up to you D．My pleasure 【答案】A 【详解】句意：——明天早上7点我来接你。这样可以吗？——就这样定了。到时候见。A. That’s settled就这样定了；B. I’d love to我很乐意；C. It’s up to you由你决定；D. My pleasure我的荣幸。根据后文“See you then.”可知，同意对方建议的时间，所以A项“就这样定了”符合语境。 37.—We will arrange for a second delivery as quickly as possible. —________________. A．That's too bad B．You're welcome C．That's very kind of you D．No problem 【答案】C 【详解】考查情景交际。对方主动安排第二次配送，顾客应表示感谢。That's very kind of you表达感谢对方的好意。故选C。 38.—Will you support our company as before? —________________. We trust your service. A．I'm afraid not B．Of course C．I don't think so D．Maybe 【答案】B 【详解】考查情景交际。询问是否继续支持，Of course表示肯定、愿意，与后文“我们信任你们的服务”呼应。故选B。 39.—What can I do for you, sir? —________________. A．I'd like to have this product refunded B．I'm fine C．Thank you D．Goodbye 【答案】A 【详解】考查情景交际。客服询问需要什么帮助，顾客应说明需求。A项“我想退款”符合售后客服场景。故选A。 40.—Thanks for your patience. —________________. A．You're welcome B．I'm sorry C．That's right D．Good idea 【答案】A 【详解】考查情景交际。对方感谢你的耐心，应回答“不客气”。You're welcome为正确回应。故选A。 (二) 补全对话 (共5小题，每小题1分) 根据下面一段对话，从A、B、C、D、E、F、G七个选项中选出五个选项补全到空缺处，使对话完整、符合情景和含义。 A: Good morning! ______41______ B: I'd like to have my tablet exchanged. I bought it last month, but it seems to have a problem. A: ______42______ B: The screen keeps freezing. Even if I restart it, it doesn't work. A: ______43______ B: I bought it on November 10th. A: I'm so sorry for the inconvenience caused. ______44______ B: OK. Here you are. A: We'll get your tablet checked immediately. Please wait a moment. (After a while) A: Thanks for your patience. We've exchanged a new tablet for you. ______45______ B: Thank you very much. A． What's the problem? B． How much did it cost? C． Would you please show me your receipt? D． When did you buy it? E． Please check it and sign your name here F．What can I do for you, sir?G．I'm afraid we can't do that. 【答案】41. F　42. A　43. D　44. C　45. E 【详解】 41. 客服问候并询问需求，F项“先生，我能为您做什么？”符合开场。 42. 顾客说明问题后，客服追问具体故障，A项“出了什么问题？”符合。 43. 客服询问购买时间以便确认保修期，D项符合。 44. 客服要求出示收据，C项符合 45. 换新后请顾客检查并签字，E项符合。 （三）匹配：中英文告示匹配(共5小题，每小题1分) 请将Ⅰ栏中常见的中文告示、指令与Ⅱ栏中的英文进行匹配 Ⅰ Ⅱ ______46. 顾客服务中心 ______47. 意见箱 ______48. 保修期内 ______49. 售后服务 ______50. 收据 A．Complaint Box B．Customer Service Center C．Under Guarantee D．After-sales Service E．Receipt F．Refund G．Discount 【答案】46. B　47. A　48. C　49. D　50. E 【详解】46. “顾客服务中心”译为Customer Service Center。 47. “意见箱”译为Complaint Box。 48. “保修期内”译为Under Guarantee。 49. “售后服务”译为After-sales Service。 50. “收据”译为Receipt。 第三节：完形填空 (共10小题；每小题1分，满分10分) 阅读下列短文，从各题所给的A、B、C、D四个选项中选出最佳选项。 A new bakery opened in Guangzhou. It is quite ___51____ from other bakeries because the place is silent except for sounds from walking and paying money. At the gate of Silent Cake are signs that say, “Most workers in this bakery cannot hear or __52_____, so it may take a little longer for you to order and pay. Please be __53_____.” Though __54_____ a word, the people working in the bakery greet every customer with a big smile and welcome gestures. Customers can ___55____ down their orders on notebooks, and can also use the body language to communicate with the workers. “We haven’t heard people complain since we ___56____ in March,” said Zeng Nan, one of the bosses of the bakery. “Customers are __57_____ and always wait patiently. Some even help clean tables.” Silent Cake has become __58_____. The bakery has been a popular place since its opening. The 40 tables at the bakery are often full at noon with a long line waiting. On the busiest day, they ___59____ over 200 customers. “I started the bakery because many disabled people had difficulty finding jobs. But the success was really beyond my mind.” Zeng said. “___60_____ of the workers here are strong and brave. They smile happily and stand on their own feet. They are my heroes,” said Fan Xiaoyan, a customer with disabilities. 51．A．different B．same C．beautiful D．strange 52．A．do B．walk C．work D．speak 53．A．pleased B．relaxed C．patient D．careful 54．A．without B．with C．at D．in 55．A．dive B．write C．sit D．break 56．A．appeared B．offered C．closed D．opened 57．A．worried B．friendly C．strict D．nervous 58．A．clean B．perfect C．expensive D．famous 59．A．served B．cured C．took D．wanted 60．A．All B．None C．Either D．Neither 【答案】 51．A 52．D 53．C 54．A 55．B 56．D 57．B 58．D 59．A 60．A 【导语】本文是记叙文，讲述广州一家无声蛋糕店，多数员工听不见也不能说话，却经营成功，深受顾客喜爱。 【详解】51．考查形容词词义辨析。句意：它与其他蛋糕店很不同，因为这个地方除了走路和付钱的声音外很安静。A. different不同的；B. same相同的；C. beautiful美丽的；D. strange奇怪的。根据“because the place is silent except for sounds from walking and paying money (因为这个地方除了走路和付钱的声音外很安静)”可知，这家店与众不同，“be different from”意为“和……不同”，符合语境。故选A。 52．考查动词词义辨析。句意：这家蛋糕店的大多数工人听不见也不能说话，所以你点餐和付钱可能会花更长时间。A. do做；B. walk走路；C. work工作；D. speak说话。根据“Silent Cake (无声蛋糕店)”和“Most workers in this bakery cannot hear (这家蛋糕店的大多数工人听不见)”可知，这里说的是听不见也不能说话。故选 D。 53．考查形容词词义辨析。句意：请耐心点。A. pleased高兴的；B. relaxed放松的；C. patient耐心的；D. careful仔细的。根据“so it may take a little longer for you to order and pay (所以你点餐和付钱可能会花更长时间)”可知，需要顾客有耐心。故选C。 54．考查介词词义辨析。句意：尽管没有说一句话，在蛋糕店工作的人用大大的微笑和欢迎的手势迎接每一位顾客。A. without没有；B. with有；C. at在；D. in在……里面。根据前文提到“多数工人听不见也不能说话”和“with a big smile and welcome gestures (用大大的微笑和欢迎的手势)”可知，此处是指用微笑和手势交流，而没说一句话。故选A。 55．考查动词词义辨析。句意：顾客可以在笔记本上写下他们的订单，也可以用肢体语言与工人交流。A. dive潜水；B. write写；C. sit坐；D. break打破。根据“down their orders on notebooks (在笔记本上……他们的订单)”可知，此处是指在笔记本上是写下订单。故选B。 56．考查动词词义辨析。句意：“自从我们3月开业以来，我们没听到有人抱怨，”面包店老板之一曾楠说。A. appeared出现；B. offered提供；C. closed关闭；D. opened开业。根据前文“A new bakery opened in Guangzhou (一家新蛋糕店在广州开业)”可知，这里是指开业以来。故选D。 57．考查形容词词义辨析。句意：顾客很友好，总是耐心等待。A. worried担忧的；B. friendly友好的；C. strict严格的；D. nervous紧张的。根据“always wait patiently. Some even help clean tables (总是耐心等待。有些人甚至帮忙清理桌子)”可知，顾客都很友好。故选B。 58．考查形容词词义辨析。句意：无声蛋糕店变得出名了。A. clean干净的；B. perfect完美的；C. expensive昂贵的；D. famous出名的。根据“The bakery has been a popular place since its opening (这家面包店开业以来一直很受欢迎)”可知，此处是指是无声蛋糕店出名了。故选D。 59．考查动词词义辨析。句意：在最忙的一天，他们接待了200多名顾客。A. served接待，服务；B. cured治愈；C. took带走；D. wanted想要。根据“over 200 customers (200多名顾客)”可知，这里说的是接待顾客。故选A。 60．考查代词词义辨析。句意：这里所有的工人都很坚强勇敢。A. All所有；B. None没有一个；C. Either两者中任何一个；D. Neither两者都不。结合“They smile happily and stand on their own feet. They are my heroes (他们开心地微笑，独立自主。他们是我的英雄)”可知，此处是指所有工人都坚强勇敢。故选A。 第三部分 阅读理解（共三节，满分 30 分） 第一节：选择 (共15小题；每小题1分，满分15分) 阅读下列短文，从各题所给的A、B、C、D四个选项中选出最佳选项。 (A) Read the following information and choose the right answer to each question。阅读以下信息，选择正确的答案。 Product Function Price Best For Smart Speaker Play music, set alarms ¥350 Small rooms Robot Vacuum Clean floors automatically ¥2,100 Big houses Smart Light Bulb Change colors by phone app ¥105 each Parties/ Study Wi-Fi Camera Watch pets at home ¥560 Pet owners 61．Which product is the most expensive? A．Smart light bulb. B．Robot vacuum. C．Smart speaker. D．Wi-Fi camera. 62．Who should buy a Wi-Fi camera? A．Students who study late. B．People with big houses. C．People who have pets. D．Party lovers. 63．What can the smart speaker do? A．Play the piano. B．Clean floors. C．Change colors. D．Set alarms. 64．Which product is good for both parties and study? A．Smart speaker. B．Wi- Fi camera. C．Robot vacuum. D．Smart light bulb. 65．How much are two smart light bulbs? A．¥105. B．¥210. C．¥350. D．¥560. 【答案】61．B 62．C 63．D 64．D 65．B 【导语】本文以表格形式介绍了四款智能家居产品（智能音箱、机器人吸尘器、智能灯泡及Wi-Fi摄像头），分别说明了它们的功能、价格和适用场景。 【详解】61．细节理解题。根据表格中“Price”一栏“Smart Speaker：¥350；Robot Vacuum：¥2,100；Smart Light Bulb：¥105 each；Wi-Fi Camera：¥560. (智能音箱350元，机器人吸尘器2100元，智能灯泡105元，Wi-Fi摄像头560元。)”可知，对比价格，扫地机器人价格最高。 62．细节理解题。根据表格中“Best For”一栏“Wi-Fi Camera：Pet owners (Wi-Fi摄像头：宠物主人)”可知，养宠物的人应该买一个Wi-Fi摄像头。 63．细节理解题。根据表格中“Function”一栏“Smart Speaker：Play music, set alarms (智能音箱：播放音乐，设置闹钟)”可知。设置闹钟是智能音箱功能之一。 64．细节理解题。根据表格中“Best For”一栏“Smart Light Bulb：Parties/ Study (智能灯泡：聚会/学习)”可知。智能灯泡适用于聚会和学习。 65．细节理解题。根据表格中“Price”一栏“Smart Light Bulb：¥105 each (智能灯泡：每只105元)”可知，智能灯泡单价为每只105元，两个就是105 × 2 = ¥210。 (B) A good customer service team can make a big difference for a company. At Green Cafe, the staff always try their best to help customers. The cafe’s service hotline is open from 8 a.m. to 10 p.m. every day. Last week, Mr. Lee called the hotline. He booked a table for 4 people online, but when he arrived, the cafe had no record of his booking. He was worried because he was meeting his friends soon. The service officer, Tom, answered the call. First, Tom said sorry to Mr. Lee. Then he checked the booking system again and found the problem—Mr. Lee booked the table for the wrong date! Tom told Mr. Lee gently, “Don’t worry, sir. We have a free table now. I’ll keep it for you for 15 minutes.”Mr. Lee was very happy. When he and his friends arrived, the table was ready. Later, Mr. Lee left a message saying, “The service here is great! I’ll come again.” 66．When is Green Cafe’s service hotline open? A．24 hours a day B．From 8 a.m. to 8 p.m. C．From 8 a.m. to 10 p.m. D．From 10 a.m. to 10 p.m. 67．What is the correct order of Tom's actions when handling Mr. Lee's problem? ① He said sorry to Mr. Lee. ② He kept a free table for Mr. Lee. ③ He checked the booking system again. ④ He told Mr. Lee that he booked the wrong date. A. ①→③→④→② B. ③→①→④→② C. ①→④→③→② D. ③→④→①→② 68．What was the problem with Mr. Lee’s booking? A．He booked the wrong number of people B．He booked the wrong food C．He booked the wrong date D．He booked the wrong cafe 69．What did Tom do to help Mr. Lee? A．Gave him a free meal B．Kept a free table for him C．Sent a car to pick him up D．Changed his booking to another day 70．What did Mr. Lee think of Green Cafe’s service? A．Bad B．Just so-so C．Great D．Terrible 【答案】66．C 67．A 68．C 69．B 70．C 【导语】本文是一篇记叙文。主要介绍了Green Cafe的客服人员Tom如何妥善处理了李先生的订位问题。 【详解】66．细节理解题。根据第一段“The cafe’s service hotline is open from 8 a.m. to 10 p.m. every day. (这家咖啡馆的服务热线每天早上8点到晚上10点开通。)”可知，Green Cafe的服务热线开放时间是从早上8点到晚上10点。故选C。 67．推理判断题。根据文章第二段和第三段，Tom首先（First）向Mr. Lee道歉（①），然后（Then）再次核对预订系统（③），发现Mr. Lee订错了日期（④），最后告诉他可以保留一张空桌15分钟（②）。因此正确顺序为①→③→④→②。故选A。 68．细节理解题。根据第二段“Mr. Lee booked the table for the wrong date! (李先生订桌时把日期搞错了！)”可知，李先生的问题是他订错了日期。故选C。 69．细节理解题。根据第三段“We have a free table now. I’ll keep it for you for 15 minutes. (我们现在有一张空桌。我会为您预留15分钟。)”可知，Tom为李先生预留了一张空桌。故选B。 70．细节理解题。根据最后一段“Later, Mr. Lee left a message saying, “The service here is great! I’ll come again.” (后来，李先生留下了一条消息：“这里的服务太棒了！我还会再来的。”)”可知，李先生认为Green Cafe的服务很棒。故选C。 (C) Shopping is popular with many people around the world. They seem to find new ways to buy things every day. They visit shopping centers, order things through the mail, or buy things on the Internet. People’s shopping habits are always changing. For young people, one of the most popular ways to shop is to use a vending machine (自动售货机). These machines offer all kinds of things and you can find them everywhere. In the USA, there are vending machines which sell CDs. New CDs are put in the machine every week. The strangest product on sale from a vending machine is in Japan: Just put your coins in the vending machine, press the button, and out comes a black beetle. You keep it as a pet! Japan now has “Roboshop” — a shop with no shop assistants, only robots. A robot reads your credit card and then gives you what you want. And some robots can even talk. People are very surprised that the robots can serve them as well as shop assistants do. Some shops in the UK are like social clubs for teenagers. Many of them have a cafe inside. The Youth Station has a large nightclub for teenagers under 18, with a DJ playing music in a room that hangs the ceiling. Sports Town has a big screen, where you can see live sports from around the world. You won’t miss any exciting ball games even when you go shopping. 71．Which can be the shopping habits for young people around the world? A．Visiting shopping centers. B．Ordering things through the mail. C．Shopping on the Internet. D．All the above. 72．The strangest thing sold on a vending machine may be ________. A．drinks B．a black beetle C．food D．CDs 73．________ offer services for customers in “Roboshop” in Japan. A．Salesmen B．Waiters C．Robots D．Shop assistants 74．What can you do in the Youth Station? A．Listen to music. B．Watch TV. C．Take exercise. D．See live sports. 75．The passage is mainly about ________. A．how people buy things on a vending machine B．how people do shopping without shop assistants C．how young people enjoy new shopping ways D．how teenagers watch sports when shopping 【答案】71．D 72．B 73．C 74．A 75．C 【导语】本文是一篇说明文。文章主要讲述了世界各地年轻人享受的新型购物方式。 【详解】71．细节理解题。根据第一段“Shopping is popular with many people around the world. They seem to find new ways to buy things every day. They visit shopping centers, order things through the mail, or buy things on the Internet. People’s shopping habits are always changing. (购物受到世界各地许多人的欢迎。他们似乎每天都能找到新的购物方式。他们去购物中心，通过邮件订购东西，或者在网上买东西。人们的购物习惯总是在变化。)”可知，世界各地人们的购物习惯一直在变，包括逛购物中心、邮购和网购，这些都是年轻人乃至所有人可能采用的购物方式。故选D。 72．细节理解题。根据第二段中“The strangest product on sale from a vending machine is in Japan: Just put your coins in the vending machine, press the button, and out comes a black beetle. You keep it as a pet! (日本的自动售货机出售的最奇怪的产品是：只要把硬币放进自动售货机，按下按钮，一只黑色的甲虫就会出来。你把它当宠物养！)”可知，自动售货机里卖的最奇怪的东西是甲虫。故选B。 73．细节理解题。根据第三段中“Japan now has ‘Roboshop’ — a shop with no shop assistants, only robots. A robot reads your credit card and then gives you what you want. (日本现在有了“机器人商店”——一家没有店员，只有机器人的商店。机器人读取你的信用卡，然后给你想要的东西。)”可知，在日本Roboshop里，是机器人为顾客提供服务。故选C。 74．细节理解题。根据第四段中“The Youth Station has a large nightclub for teenagers under 18, with a DJ playing music in a room that hangs the ceiling. (青年站有一个面向18岁以下青少年的大型夜总会，DJ在悬挂天花板的房间里播放音乐。)”可知，在“青年驿站”可以听音乐。故选A。 75．主旨大意题。根据全文内容可知，文章主要介绍了世界各地年轻人享受的新型购物方式，如使用自动售货机、机器人商店和具有社交功能的商店等。故选C。 第二节：判断 (共5小题；每小题1分，满分5分) 请根据下面的短文内容判断下列句子，如果正确就选"T"，如果错误就选"F"，如果文中没有提到就选"N"。 Last Saturday, Emma went to the mall to buy new clothes. She first visited a clothing store where the shop assistant greeted her: “Hello, how can I help you?” Emma replied, “I’d like to compare some jeans and a sweater.” The assistant showed her a bestselling pair of cotton jeans and a traditional-style sweater. Emma liked the style but needed to check the size. She tried on the jeans but found them too tight. The assistant offered a larger size, which fit perfectly. The jeans were originally priced at 300 yuan, but with a 20% discount, the final price was 240 yuan. Emma decided to buy them and paid online using her phone. Next, she visited a convenience store to buy beverages and snacks. She also picked up some stationery for school. Before leaving, she checked customer reviews and ratings of a new edition of a book she wanted. Emma enjoys shopping but always compares prices and materials (silk, cotton) to make smart choices. 76．Emma wanted to buy both jeans and a sweater. 77．The jeans were made of cotton. 78．Emma bought the sweater she tried on. 79．Emma paid in cash. 80．The assistant offered a smaller size when the jeans were too tight. 【答案】76．T 77．T 78．N 79．F 80．F 【导语】文章介绍了艾玛喜欢购物，但她总是比较价格和材质来做出明智的选择。 【详解】76．根据第一段中“I’d like to compare some jeans and a sweater. (我想比较一下牛仔裤和毛衣。)”可知，艾玛想买牛仔裤和毛衣。与所给表述“Emma wanted to buy both jeans and a sweater. (艾玛想买牛仔裤和毛衣。)”相符。故填T。 77．根据第一段中“The assistant showed her a bestselling pair of cotton jeans (售货员给她看了一条畅销的棉质牛仔裤)”可知，牛仔裤是棉质的。与所给表述“The jeans were made of cotton. (牛仔裤是棉质的。)”相符。故填T。 78．根据第二段中“She tried on the jeans but found them too tight. The assistant offered a larger size, which fit perfectly. The jeans were originally priced at 300 yuan, but with a 20% discount, the final price was 240 yuan. Emma decided to buy them and paid online using her phone. (她试穿了那条牛仔裤，但发现太紧了。店员给了一件大一点的，正好合适。这条牛仔裤的原价是300元，但打了八折后，最终价格是240元。艾玛决定买下来，用手机在网上付款。)”可知，艾玛购买了她试穿的牛仔裤。未提及到所给表述“Emma bought the sweater she tried on. (艾玛买了她试穿的那件毛衣。)”。故填N。 79．根据第二段中“Emma decided to buy them and paid online using her phone. (艾玛决定买下来，用手机在网上付款。)”可知，艾玛使用手机在网上付的款。与所给表述“Emma paid in cash. (艾玛付的现金。)”不符。故填F。 80．根据第二段中“She tried on the jeans but found them too tight. The assistant offered a larger size, which fit perfectly. (她试穿了那条牛仔裤，但发现太紧了。店员给了一件大一点的，正好合适。)”可知，艾玛试穿牛仔裤太紧时，店员又给了一件大一点的。与所给表述“The assistant offered a smaller size when the jeans were too tight. (当牛仔裤太紧时，店员给了小一号的。)”不符。故填F。 第三节：简答 (共5小题；每小题2分，满分10分) 请根据以下短文内容，回答短文后面的问题，答题回答词数不得超过10个单词。 Buying secondhand products has become a popular way to shop in China. According to a report, China’s mobile Internet users aged between 25 and 35 are the main group of secondhand trading. Wang An is not only a buyer but also a seller on some online platforms(平台) of secondhand products including Idle Fish. Through Idle Fish, she has made about 20,000 yuan by selling secondhand products. “Trading secondhand products is a good way to deal with old things I no longer use,” she says. Another popular online platform is Deja Vu, which started out online in 2017, mainly selling used books. Deja Vu also opened its physical stores in Beijing and Shanghai. Huang, a manager of the store in Beijing, said, “Through secondhand book trade, you can buy a book that someone else does not need for the time being. Once you finish reading, it can still be sold again. The book is reused in this way and nothing is wasted during the process.” Hu, a 27-year-old advocate(提倡者) of a low-carbon lifestyle, was pleased with a small electric fan and a water bottle. Both are secondhand products but in good condition. She chooses to buy secondhand products online because it can help reduce carbon emissions(碳排放). According to a report, the secondhand trade of a mobile phone can reduce at least 25 kilograms of carbon emissions while that of a fridge can reduce it by 130 kilograms. If you want to live a low-carbon life, buying secondhand products is a good choice. 81．Who are the main buyers of secondhand products according to the report? _________________________________________________ 82．Why does Wang trade secondhand products? _________________________________________________ 83．Where did Deja Vu open its physical stores? _________________________________________________ 84．What secondhand products was Hu pleased with? _________________________________________________ 85．Can you come up with other ways to reduce carbon emissions? (List at least two ways) _________________________________________________ 【答案】81．China’s mobile Internet users aged between 25 and 35 are the main buyers of secondhand products. 82．Because (she thinks/believes) it is a good way to deal with old things she no longer uses. 83．In Beijing and Shanghai. 84．She was pleased with a small electric fan and a water bottle. 85．We can use recyclable bags instead of plastic ones when shopping. We can ride bikes or take the bus to work instead of driving cars. 【导语】本文主要介绍购买二手产品这种流行的购物方式。 【详解】81．根据“According to a report, China’s mobile Internet users aged between 25 and 35 are the main group of secondhand trading.”可知中国25岁至35岁的移动互联网用户是二手交易的主要群体。故填China’s mobile Internet users aged between 25 and 35 are the main buyers of secondhand products. 82．根据“Trading secondhand products is a good way to deal with old things I no longer use.”可知她认为这是处理她不再使用的旧东西的好方法。故填Because (she thinks/believes) it is a good way to deal with old things she no longer uses. 83．根据“Deja Vu also opened its physical stores in Beijing and Shanghai.”可知Deja Vu在北京和上海开设实体店。故填In Beijing and Shanghai. 84．根据“Hu, a 27-year-old advocate(提倡者) of a low-carbon lifestyle, was pleased with a small electric fan and a water bottle.”可知她对一个小电扇和一个水瓶很满意。故填She was pleased with a small electric fan and a water bottle. 85．开放性题目，言之有理即可。参考答案为：We can use recyclable bags instead of plastic ones when shopping. We can ride bikes or take the bus to work instead of driving cars. 第四部分 书面表达（共两节，满分 20 分） 第一节：英汉互译（共5小题；每小题2分，满分10分） 将86-88句译为中文，将89及90句括号里的中文译为英文。 86. We are sorry for any inconvenience caused. 【答案】我们对造成的不便深表歉意。 【详解】考查主系表结构及固定短语。We：主语；are sorry for：对……感到抱歉；any inconvenience：任何不便；caused：过去分词作定语修饰inconvenience。be sorry for为固定搭配，翻译时需符合中文道歉习惯。 87. We'll arrange for a second delivery as quickly as possible. 【答案】我们会尽快安排第二次配送。 【详解】考查一般将来时及介词短语。We'll：我们将；arrange for：安排；a second delivery：第二次配送；as quickly as possible：尽快。翻译时需调整状语位置使中文通顺。 88. The staff apologized sincerely for the delay. 【答案】工作人员因延误真诚地道歉。 【详解】考查一般过去时及介词搭配。The staff：工作人员；apologized：道歉；sincerely：真诚地；for the delay：因延误。apologize for为固定搭配，翻译时状语前置。 89. Please show me your ______（收据）so that we can check the guarantee. 【答案】receipt 【详解】考查名词拼写。show后接双宾语，空处为名词作直接宾语。中文提示“收据”，对应英文receipt。 90.The company promised to give us a 5% ______（折扣）for future orders. 【答案】discount 【详解】考查名词拼写。a后接可数名词单数，中文提示“折扣”，对应英文discount。 第二节：应用文写作（共10小题；每小题1分，满分10分） 请根据括号中的汉语提示，将文章补充完整。 Dear Customer, First of all, I want to express our sincere ______91______（道歉）for the ______92______（延迟）of your order. Due to the bad weather, we were unable to ______93______（配送）the goods on time. As you ______94______（提到）in your letter, delayed delivery will cause ______95______（损失）to your business. To ______96______（弥补）for the trouble, we have decided to ______97______（降低）the price by 10%. We also promise to give you a 5% ______98______（折扣）for all your future orders. We will ______99______（确保）that the right goods arrive at your company tomorrow. We are ______100______（真诚地）sorry for the inconvenience. Yours sincerely, Richard Brown 【答案】 91．apologies 92．delay 93．deliver 94．mentioned 95．loss / losses 96．compensate / make up 97．reduce / lower 98．discount 99．ensure / guarantee 100．truly / sincerely 【导语】本文是一封道歉信。Richard Brown代表公司就订单延迟向客户致歉，说明了延迟的原因，并提出了降价和未来订单折扣等补偿措施，同时承诺确保货物次日送达。 【详解】 91．考查名词复数。句意：首先，我想就您的订单延迟向您表示诚挚的歉意。根据汉语提示“道歉”，对应名词apology，意为“道歉、歉意”。express one's apologies为常用表达，意为“表达歉意”，此处用复数形式表示诚恳的歉意。故填apologies。 92．考查名词。句意：首先，我想就您的订单延迟向您表示诚挚的歉意。根据汉语提示“延迟”，对应名词delay，意为“延迟、延误”，作介词for的宾语。故填delay。 93．考查动词原形。句意：由于恶劣天气，我们未能按时配送货物。根据汉语提示“配送”，对应动词deliver，意为“递送、配送”，位于be unable to之后，应用动词原形。故填deliver。 94．考查一般过去时。句意：正如您在信中提到的，延迟交货会给您的业务造成损失。根据汉语提示“提到”，对应动词mention，意为“提到、提及”。此处描述对方在信中提到的内容，应用一般过去时mentioned。故填mentioned。 95．考查名词。句意：正如您在信中提到的，延迟交货会给您的业务造成损失。根据汉语提示“损失”，可填loss（损失，不可数名词）或losses（损失，复数形式表示多项损失）。两者均可表示“损失”，作cause的宾语。故填loss / losses。 96．考查动词原形。句意：为弥补给您带来的麻烦，我们决定将价格降低10%。根据汉语提示“弥补”，可填compensate（补偿、弥补，常与for连用）或make up（弥补、补偿，与for连用）。此处位于不定式符号to之后，应用动词原形。故填compensate / make up。 97．考查动词原形。句意：为弥补给您带来的麻烦，我们决定将价格降低10%。根据汉语提示“降低”，可填reduce（减少、降低）或lower（降低、减少），两者均可表示“降低价格”。此处位于decide to之后，应用动词原形。故填reduce / lower。 98．考查名词。句意：我们还承诺您未来所有订单均给予5%的折扣。根据汉语提示“折扣”，对应名词discount，意为“折扣、减价”，作give的宾语。故填discount。 99．考查动词原形。句意：我们将确保正确的货物明天送达贵公司。根据汉语提示“确保”，可填ensure（确保、保证）或guarantee（保证、担保），两者均可表示“确保某事发生”。此处位于will之后，应用动词原形。故填ensure / guarantee。 100．考查副词。句意：对于由此造成的不便，我们深表歉意。根据汉语提示“真诚地”，可填sincerely（真诚地、诚挚地）或truly（真诚地、真实地），两者均可作状语修饰sorry。故填sincerely / truly。 学科网（北京）股份有限公司 ( 1 )原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：本套试卷紧扣《英语 基础模块3》（高教版第三版）教材，以教材单元为基准精准覆盖核心考点。 每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计4份综合测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 基础模块3》（高教版第三版）《单元过关卷》 Unit 4 Customer Service A卷·基础巩固 考试时间：90分钟 满分：90分 班级 姓名 学号 成绩 第二部分 知识运用（共三节，满分 40 分) 第一节：词汇与语法 (共10小题；每小题1分，满分10分) 阅读下面句子，从A、B、C、D四个选项中选出可以填入空白处的最佳选项。 21.I'd like to have my mobile phone ______. The battery can't be charged properly. A．repair B．repairing C．repaired D．to repair 22.We are sorry ______ any inconvenience caused to you. A．for B．to C．of D．with 23.She reads English aloud every morning ________ she can improve her oral English quickly. A．because B．in order that C．though D．so 24.You must show your receipt so that we can check ______ it is still under guarantee. A．that B．whether C．what D．which 25.Please only answer one question at a time, ________ you know more, to give everyone a chance. A．as if B．even if C．in that D．so that 26.________ it rained heavily, we still went hiking. A．As soon as B．Even though C．So that D．Ever since 27.The temperature dropped to such a degree ________ the river froze. A．when B．that C．what D．which 28.______ we have been partners for a long time, we'll try our best to solve the problem. A．Because B．Unless C．Although D．Since 29.The staff ______ the battery and expressed apology for the inconvenience. A．charged B．changed C．checked D．chosen 30.We promise to give you a 5% ______ for all the leaflets you order in the future. A．discount B．delivery C．damage D．deposit 第二节：交际用语 (共20分) (一) 选择 (10小题，每小题1分) 看下面10组小对话，根据文字提供的信息，从A、B、C、D四个选项选出符合对话情景和含义的最佳选项。 31.—I'd like to have this sports watch exchanged. It always has a blank screen. —________________. Would you please show me your receipt? A．That's great B．I'm so sorry for the inconvenience caused C．What a pity D．I don't care 32.—When did you buy this mobile phone? —________________. A．Three months ago B．In the shop C．It's expensive D．I like it 33.—We've exchanged a new battery for you. Please check the phone. —________________. A．It's my pleasure B．I'm sorry C．Thank you very much D．Never mind 34.—Can I see your receipt so that we can check whether it is still under guarantee? —________________. Here you are. A．No way B．Of course C．I'm not sure D．That's impossible 35.—I'm calling to complain about the terrible service you provided. —________________. We will look into it immediately. A．What's wrong with you B．We are sorry to hear that C．It's your fault D．Don't bother me 36.．— I will pick you up at 7 o’clock tomorrow morning. Is that all right? — ________. See you then. A．That’s settled B．I’d love to C．It’s up to you D．My pleasure 37.—We will arrange for a second delivery as quickly as possible. —________________. A．That's too bad B．You're welcome C．That's very kind of you D．No problem 38.—Will you support our company as before? —________________. We trust your service. A．I'm afraid not B．Of course C．I don't think so D．Maybe 39.—What can I do for you, sir? —________________. A．I'd like to have this product refunded B．I'm fine C．Thank you D．Goodbye 40.—Thanks for your patience. —________________. A．You're welcome B．I'm sorry C．That's right D．Good idea (二) 补全对话 (共5小题，每小题1分) 根据下面一段对话，从A、B、C、D、E、F、G七个选项中选出五个选项补全到空缺处，使对话完整、符合情景和含义。 A: Good morning! ______41______ B: I'd like to have my tablet exchanged. I bought it last month, but it seems to have a problem. A: ______42______ B: The screen keeps freezing. Even if I restart it, it doesn't work. A: ______43______ B: I bought it on November 10th. A: I'm so sorry for the inconvenience caused. ______44______ B: OK. Here you are. A: We'll get your tablet checked immediately. Please wait a moment. (After a while) A: Thanks for your patience. We've exchanged a new tablet for you. ______45______ B: Thank you very much. A． What's the problem? B． How much did it cost? C． Would you please show me your receipt? D． When did you buy it? E． Please check it and sign your name here F．What can I do for you, sir?G．I'm afraid we can't do that. （三）匹配：中英文告示匹配(共5小题，每小题1分) 请将Ⅰ栏中常见的中文告示、指令与Ⅱ栏中的英文进行匹配 Ⅰ Ⅱ ______46. 顾客服务中心 ______47. 意见箱 ______48. 保修期内 ______49. 售后服务 ______50. 收据 A．Complaint Box B．Customer Service Center C．Under Guarantee D．After-sales Service E．Receipt F．Refund G．Discount 第三节：完形填空 (共10小题；每小题1分，满分10分) 阅读下列短文，从各题所给的A、B、C、D四个选项中选出最佳选项。 A new bakery opened in Guangzhou. It is quite ___51____ from other bakeries because the place is silent except for sounds from walking and paying money. At the gate of Silent Cake are signs that say, “Most workers in this bakery cannot hear or __52_____, so it may take a little longer for you to order and pay. Please be __53_____.” Though __54_____ a word, the people working in the bakery greet every customer with a big smile and welcome gestures. Customers can ___55____ down their orders on notebooks, and can also use the body language to communicate with the workers. “We haven’t heard people complain since we ___56____ in March,” said Zeng Nan, one of the bosses of the bakery. “Customers are __57_____ and always wait patiently. Some even help clean tables.” Silent Cake has become __58_____. The bakery has been a popular place since its opening. The 40 tables at the bakery are often full at noon with a long line waiting. On the busiest day, they ___59____ over 200 customers. “I started the bakery because many disabled people had difficulty finding jobs. But the success was really beyond my mind.” Zeng said. “___60_____ of the workers here are strong and brave. They smile happily and stand on their own feet. They are my heroes,” said Fan Xiaoyan, a customer with disabilities. 51．A．different B．same C．beautiful D．strange 52．A．do B．walk C．work D．speak 53．A．pleased B．relaxed C．patient D．careful 54．A．without B．with C．at D．in 55．A．dive B．write C．sit D．break 56．A．appeared B．offered C．closed D．opened 57．A．worried B．friendly C．strict D．nervous 58．A．clean B．perfect C．expensive D．famous 59．A．served B．cured C．took D．wanted 60．A．All B．None C．Either D．Neither 第三部分 阅读理解（共三节，满分 30 分） 第一节：选择 (共15小题；每小题1分，满分15分) 阅读下列短文，从各题所给的A、B、C、D四个选项中选出最佳选项。 (A) Read the following information and choose the right answer to each question。阅读以下信息，选择正确的答案。 Product Function Price Best For Smart Speaker Play music, set alarms ¥350 Small rooms Robot Vacuum Clean floors automatically ¥2,100 Big houses Smart Light Bulb Change colors by phone app ¥105 each Parties/ Study Wi-Fi Camera Watch pets at home ¥560 Pet owners 61．Which product is the most expensive? A．Smart light bulb. B．Robot vacuum. C．Smart speaker. D．Wi-Fi camera. 62．Who should buy a Wi-Fi camera? A．Students who study late. B．People with big houses. C．People who have pets. D．Party lovers. 63．What can the smart speaker do? A．Play the piano. B．Clean floors. C．Change colors. D．Set alarms. 64．Which product is good for both parties and study? A．Smart speaker. B．Wi- Fi camera. C．Robot vacuum. D．Smart light bulb. 65．How much are two smart light bulbs? A．¥105. B．¥210. C．¥350. D．¥560. (B) A good customer service team can make a big difference for a company. At Green Cafe, the staff always try their best to help customers. The cafe’s service hotline is open from 8 a.m. to 10 p.m. every day. Last week, Mr. Lee called the hotline. He booked a table for 4 people online, but when he arrived, the cafe had no record of his booking. He was worried because he was meeting his friends soon. The service officer, Tom, answered the call. First, Tom said sorry to Mr. Lee. Then he checked the booking system again and found the problem—Mr. Lee booked the table for the wrong date! Tom told Mr. Lee gently, “Don’t worry, sir. We have a free table now. I’ll keep it for you for 15 minutes.”Mr. Lee was very happy. When he and his friends arrived, the table was ready. Later, Mr. Lee left a message saying, “The service here is great! I’ll come again.” 66．When is Green Cafe’s service hotline open? A．24 hours a day B．From 8 a.m. to 8 p.m. C．From 8 a.m. to 10 p.m. D．From 10 a.m. to 10 p.m. 67．What is the correct order of Tom's actions when handling Mr. Lee's problem? ① He said sorry to Mr. Lee. ② He kept a free table for Mr. Lee. ③ He checked the booking system again. ④ He told Mr. Lee that he booked the wrong date. A. ①→③→④→② B. ③→①→④→② C. ①→④→③→② D. ③→④→①→② 68．What was the problem with Mr. Lee’s booking? A．He booked the wrong number of people B．He booked the wrong food C．He booked the wrong date D．He booked the wrong cafe 69．What did Tom do to help Mr. Lee? A．Gave him a free meal B．Kept a free table for him C．Sent a car to pick him up D．Changed his booking to another day 70．What did Mr. Lee think of Green Cafe’s service? A．Bad B．Just so-so C．Great D．Terrible (C) Shopping is popular with many people around the world. They seem to find new ways to buy things every day. They visit shopping centers, order things through the mail, or buy things on the Internet. People’s shopping habits are always changing. For young people, one of the most popular ways to shop is to use a vending machine (自动售货机). These machines offer all kinds of things and you can find them everywhere. In the USA, there are vending machines which sell CDs. New CDs are put in the machine every week. The strangest product on sale from a vending machine is in Japan: Just put your coins in the vending machine, press the button, and out comes a black beetle. You keep it as a pet! Japan now has “Roboshop” — a shop with no shop assistants, only robots. A robot reads your credit card and then gives you what you want. And some robots can even talk. People are very surprised that the robots can serve them as well as shop assistants do. Some shops in the UK are like social clubs for teenagers. Many of them have a cafe inside. The Youth Station has a large nightclub for teenagers under 18, with a DJ playing music in a room that hangs the ceiling. Sports Town has a big screen, where you can see live sports from around the world. You won’t miss any exciting ball games even when you go shopping. 71．Which can be the shopping habits for young people around the world? A．Visiting shopping centers. B．Ordering things through the mail. C．Shopping on the Internet. D．All the above. 72．The strangest thing sold on a vending machine may be ________. A．drinks B．a black beetle C．food D．CDs 73．________ offer services for customers in “Roboshop” in Japan. A．Salesmen B．Waiters C．Robots D．Shop assistants 74．What can you do in the Youth Station? A．Listen to music. B．Watch TV. C．Take exercise. D．See live sports. 75．The passage is mainly about ________. A．how people buy things on a vending machine B．how people do shopping without shop assistants C．how young people enjoy new shopping ways D．how teenagers watch sports when shopping 第二节：判断 (共5小题；每小题1分，满分5分) 请根据下面的短文内容判断下列句子，如果正确就选"T"，如果错误就选"F"，如果文中没有提到就选"N"。 Last Saturday, Emma went to the mall to buy new clothes. She first visited a clothing store where the shop assistant greeted her: “Hello, how can I help you?” Emma replied, “I’d like to compare some jeans and a sweater.” The assistant showed her a bestselling pair of cotton jeans and a traditional-style sweater. Emma liked the style but needed to check the size. She tried on the jeans but found them too tight. The assistant offered a larger size, which fit perfectly. The jeans were originally priced at 300 yuan, but with a 20% discount, the final price was 240 yuan. Emma decided to buy them and paid online using her phone. Next, she visited a convenience store to buy beverages and snacks. She also picked up some stationery for school. Before leaving, she checked customer reviews and ratings of a new edition of a book she wanted. Emma enjoys shopping but always compares prices and materials (silk, cotton) to make smart choices. 76．Emma wanted to buy both jeans and a sweater. 77．The jeans were made of cotton. 78．Emma bought the sweater she tried on. 79．Emma paid in cash. 80．The assistant offered a smaller size when the jeans were too tight. 第三节：简答 (共5小题；每小题2分，满分10分) 请根据以下短文内容，回答短文后面的问题，答题回答词数不得超过10个单词。 Buying secondhand products has become a popular way to shop in China. According to a report, China’s mobile Internet users aged between 25 and 35 are the main group of secondhand trading. Wang An is not only a buyer but also a seller on some online platforms(平台) of secondhand products including Idle Fish. Through Idle Fish, she has made about 20,000 yuan by selling secondhand products. “Trading secondhand products is a good way to deal with old things I no longer use,” she says. Another popular online platform is Deja Vu, which started out online in 2017, mainly selling used books. Deja Vu also opened its physical stores in Beijing and Shanghai. Huang, a manager of the store in Beijing, said, “Through secondhand book trade, you can buy a book that someone else does not need for the time being. Once you finish reading, it can still be sold again. The book is reused in this way and nothing is wasted during the process.” Hu, a 27-year-old advocate(提倡者) of a low-carbon lifestyle, was pleased with a small electric fan and a water bottle. Both are secondhand products but in good condition. She chooses to buy secondhand products online because it can help reduce carbon emissions(碳排放). According to a report, the secondhand trade of a mobile phone can reduce at least 25 kilograms of carbon emissions while that of a fridge can reduce it by 130 kilograms. If you want to live a low-carbon life, buying secondhand products is a good choice. 81．Who are the main buyers of secondhand products according to the report? _________________________________________________ 82．Why does Wang trade secondhand products? _________________________________________________ 83．Where did Deja Vu open its physical stores? _________________________________________________ 84．What secondhand products was Hu pleased with? _________________________________________________ 85．Can you come up with other ways to reduce carbon emissions? (List at least two ways) _________________________________________________ 第四部分 书面表达（共两节，满分 20 分） 第一节：英汉互译（共5小题；每小题2分，满分10分） 将86-88句译为中文，将89及90句括号里的中文译为英文。 86. We are sorry for any inconvenience caused. 87. We'll arrange for a second delivery as quickly as possible. 88. The staff apologized sincerely for the delay. 89. Please show me your ______（收据）so that we can check the guarantee. 90.The company promised to give us a 5% ______（折扣）for future orders. 第二节：应用文写作（共10小题；每小题1分，满分10分） 请根据括号中的汉语提示，将文章补充完整。 Dear Customer, First of all, I want to express our sincere ______91______（道歉）for the ______92______（延迟）of your order. Due to the bad weather, we were unable to ______93______（配送）the goods on time. As you ______94______（提到）in your letter, delayed delivery will cause ______95______（损失）to your business. To ______96______（弥补）for the trouble, we have decided to ______97______（降低）the price by 10%. We also promise to give you a 5% ______98______（折扣）for all your future orders. We will ______99______（确保）that the right goods arrive at your company tomorrow. We are ______100______（真诚地）sorry for the inconvenience. Yours sincerely, Richard Brown 学科网（北京）股份有限公司 ( 1 )原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $