Unit 4 Customer Service（B卷·能力提升）《英语 基础模块3》（高教版第三版）单元过关卷（原卷版+解析版）

**基本信息** 紧扣《英语 基础模块3》Unit 4 Customer Service，设A/B卷分层训练，B卷聚焦能力提升，整合服务场景词汇、语法及应用能力，适配单元复习需求。 **题型特征** |题型|题量/分值|知识覆盖|命题特色| |----|-----------|----------|----------| |词汇与语法|10题/10分|refund、complain等服务词汇及非谓语、连词|基础语法与单元主题结合| |交际用语|20题/20分|投诉处理、退换货等对话|补全对话模拟购物场景，匹配题考售后术语| |阅读理解|25题/30分|购物体验、产品介绍等文本|判断简答结合，考查信息提取与逻辑分析| |书面表达|15题/20分|服务类翻译及投诉处理写作|应用文写作需解决酒店客户投诉，提升语言应用与思维品质|

编写说明：本套试卷紧扣《英语 基础模块3》（高教版第三版）教材，以教材单元为基准精准覆盖核心考点。 每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计4份综合测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 基础模块3》（高教版第三版）《单元过关卷》 Unit 4 Customer Service B卷·能力提升 考试时间：90分钟 满分90分 班级 姓名 学号 成绩 第二部分 知识运用（共三节，满分 40 分) 第一节：词汇与语法 (共10小题；每小题1分，满分10分) 阅读下面句子，从A、B、C、D四个选项中选出可以填入空白处的最佳选项。 21.I'd like to have this product ______. It doesn't work at all. A．refund B．refunded C．refunding D．to refund 22.The activity gained great popularity among workers, ________ it provided them with a chance to learn the latest technology. A．if B．because C．though D．unless 23.We will arrange ______ a second delivery as soon as possible. A．to B．for C．with D．at 24.Please show me your receipt ______ we can check the guarantee. A．so that B．because C．unless D．although 25.She kept practicing the piano every day, ________ her fingers sometimes ached. A．if B．even though C．ever since D．before 26.Since we have been partners for years, we will ______ the price by 10%. A．reduce B．increase C．raise D．offer 27.If you are not satisfied with the product, you can make a ______. A．complain B．complaint C．complaining D．complained 28.______ the battery can't be charged, we will exchange it for you. A．Unless B．Although C．Since D．While 29.The service center got my mobile phone ______ in no time. A．check B．checking C．checked D．to check 30.We promise to give you a 5% ______ for your next purchase. A．discount B．delivery C．damage D．deposit 第二节：交际用语（共20分） (一) 选择（10小题，每小题1分） 看下面10组小对话，根据文字提供的信息，从A、B、C、D四个选项选出符合对话情景和含义的最佳选项。 31.—I'm calling to complain about the poor service at your restaurant. —________________. We will look into it right away. A．That's great B．We are sorry to hear that C．What a shame D．I don't care 32.—When did you buy this tablet? —________________. A．Last week B．At the store C．It's black D．I like it 33.—We've exchanged a new one for you. Please sign your name here. —________________. A．It's my pleasure B．I'm sorry C．Thank you D．Never mind 34.—Would you please show me your receipt? —________________. Here it is. A．No way B．Of course C．I'm not sure D．Maybe 35.—What can I do for you, madam? —________________. A．I'd like to have this dress exchanged B．I'm fine C．Thank you D．Goodbye 36.—You received the wrong order, didn't you? —________________. We got someone else's package. A．Yes, we did B．No, we didn't C．I hope so D．That's all right 37.—We will send you the right goods tomorrow. —________________. That's very kind of you. A．That's too bad B．You're welcome C．Thank you D．No problem 38.—Will you continue to support our company? —________________. We trust your service. A．I'm afraid not B．Of course C．I don't think so D．Maybe 39.—I'm sorry for the inconvenience caused. —________________. A．You're welcome B．That's all right C．That's right D．Good idea 40.—Thanks for your patience. —________________. A．My pleasure B．I'm sorry C．That's right D．Good idea (二) 补全对话（共5小题，每小题1分） 根据下面一段对话，从A、B、C、D、E、F、G七个选项中选出五个选项补全到空缺处，使对话完整、符合情景和含义。 Shopkeeper: Good afternoon. ____41____ Customer: Good afternoon. I’m looking for a pair of sunglasses. Shopkeeper: ____42____ Customer: I prefer black ones. Shopkeeper: What about this pair? They are very popular. Customer: ____43____ Shopkeeper: They are 150 yuan. Customer: ____44____ Shopkeeper: Sure. Here you are. Customer: They look good. ____45____ Shopkeeper: Thank you. Here’s your change. A．How much are they? B．Can I help you? C．What color do you prefer? D．Can I try them on? E．I’ll take them. F．Do you like them? G．What size do you need? （三）匹配：中英文告示匹配(共5小题，每小题1分) 请将Ⅰ栏中常见的中文告示、指令与Ⅱ栏中的英文进行匹配 Ⅰ Ⅱ ______46. 保修凭证 ______47. 售后服务 ______48. 投诉处理 ______49. 客户满意 ______50. 退款政策 A．After-sales Service B．Guarantee Certificate C．Complaint Handling D．Customer Satisfaction E．Refund Policy F．Delivery Notice G．Price List 第三节：完形填空 (共10小题；每小题1分，满分10分) 阅读下列短文，从各题所给的A、B、C、D四个选项中选出最佳选项。 Do you like shopping on the Internet? I like to buy books online. Usually, the price isn’t very ___51_____. You don’t have to pay a lot. When I want to know something about a book, I write an e-mail to the online shop for an answer. I am shy. It is difficult for me to ___52_____ the shopkeepers in real shops. Sometimes online shops have pictures of the book. They can show you some pages of the book, too. I think this is very __53______. I don’t like to read books in shops because the shopkeepers may come and talk to me. I don’t know ___54_____ to say to them. I can shop at midnight if I want to. Real shops ___55_____ at nine o’clock in the evening. Some people think they can ____56____ things from online shops, but the postman (邮递员) may lose or damage (损坏) their things. But I don’t worry about that. I think it is hard to damage a book and most of the postmen are very careful. Some people say that shopping in real shops is good because you can go with your friends and ___57_____ many different things. They call this window shopping. I don’t have any friends and I don’t like to talk too much — it makes me __58______ . I am ___59_____ my grandmother how to shop online. She cannot walk very far so it will make shopping easy for her if she shops online. My brother ____60____ wants to learn how to do it. He is very busy most of the time. When he has a little free time, he can shop online. 51．A．expensive B．cheap C．high D．much 52．A．say B．tell C．speak D．talk to 53．A．careful B．helpful C．colorful D．beautiful 54．A．what B．how C．where D．why 55．A．open B．opened C．close D．closed 56．A．have B．borrow C．buy D．sell 57．A．look after B．look like C．look out D．look at 58．A．tired B．sad C．happy D．smart 59．A．asking B．studying C．teaching D．giving 60．A．again B．also C．too D．never 第三部分 阅读理解（共三节，满分 30 分） 第一节：选择 (共15小题；每小题1分，满分15分) 阅读下列短文，从各题所给的A、B、C、D四个选项中选出最佳选项。 (A) Smartwatch is widely used in our daily life. So how to choose a smartwatch that suits you. Keep these points in mind.Purpose ●For fitness Pick watches with heart rate checks and step counting. ●For style Focus on designs that match your taste. Many watches offer different straps (表带)。 Battery Life Some require daily charging, while others last3-5 days. Compatibility Ensure the smartwatch is suitable for your phone’s system (iOS or Android). Price ●Basic models $50-$100. They show time and count steps. ●High-end models Over $300. They may track health better with many more extra functions. Research Check online comments (评论). Choose features you really need, not just the price. 61．Which feature is essential for fitness-focused smartwatches? A．Heart rate check B．Stylish design C．Long battery D．High price 62．What’s the meaning of the underline word Compatibility? A．耐用性 B．兼容性 C．联动性 D．可视化 63．Some smartwatches’ batteries can last probably________ days. A．7 B．6 C．4 D．2 64．What is the price range for basic smartwatches? A．$20-$50 B．$50-$100 C．$100-$200 D．$300 65．What advice is given besides considering the price? A．Only buy famous brands B．Check online comments C．Ignore (忽视) features D．Only check the battery (B) My Shopping Experience Last Saturday, I went shopping with my best friend, Emma. We wanted to buy some new clothes for the coming winter. We decided to go to the Sunshine Shopping Mall because it has many clothes stores. We took the bus to the mall. It took us about 30 minutes. When we got there, we were surprised. The mall was very big and crowded. There were many people there, especially young people. First, we went to a clothes store called “Fashion Girl”. There were many beautiful winter clothes there. I saw a pink coat. It looked very nice. I tried it on. It was a little small. The shop assistant gave me a bigger size. It fit me well. Emma said it looked beautiful on me. The coat was 300 yuan. It was cheaper than the one I saw in another store. That store sold the same coat for 350 yuan. Then we went to a shoe store. Emma wanted to buy a pair of boots. She tried on several pairs. Finally, she chose a black pair. They were very comfortable. The boots were 250 yuan. She was very happy with her new boots. After buying clothes and shoes, we felt hungry. We went to a fast-food restaurant in the mall. We bought hamburgers and cola. They were delicious. We talked and laughed while eating. We spent about four hours in the mall. We bought a lot of things and had a good time. It was a great shopping experience. 66．Why did the writer and Emma go to the Sunshine Shopping Mall?​ A．Because it’s near their home. B．Because it has many clothes stores.​ C．Because it’s small and quiet. D．Because it has a cinema.​ 67．How did the writer and Emma go to the mall?​ A．By bike. B．By bus. C．By subway. D．On foot.​ 68．How much was the pink coat in the “Fashion Girl” store?​ A．250 yuan. B．300 yuan. C．350 yuan. D．400 yuan.​ 69．What did Emma buy in the shoe store?​ A．A pair of shoes. B．A pair of boots. C．A pair of socks. D．A pair of gloves.​ 70．How long did the writer and Emma spend in the mall?​ A．About two hours. B．About three hours. C．About four hours. D．About five hours.​ (C) If you’re looking for a quick and easy way to exercise at home or in the office, the DeskCycle Under Desk Exercise Bike is about to change your life. At first, I tried to find exercise bikes for my mom because they are great for people who are unable to move freely. But I quickly realized how great they are for me. The kitchen (Mom’s favorite place to hang out during the day) often doubles as (兼作) my home office. So I decided to get her an exercise bike that is super quiet and wouldn’t distract (使分心) me while I am working. After much research, I chose the DeskCycle Under Desk Exercise Bike. My first thought when I learned about the bike was “$200? That’s so expensive for this little bike!” However, I bought it anyway. The bike arrived a few days later. I decided to try the bike out myself. By the time I finished reading the manual (使用手册), I had somehow ridden 10.5 miles in 31 minutes. I was completely shocked by how much I’d enjoyed riding it. The exercise bike fits under desks and tables. And it’s easy to move the bike around from room to room. I ride it in the living room while reading and writing, my mom uses it in the kitchen while listening to the radio, and my sister uses it while doing her homework. It’s more expensive than most on the market but it’s lighter and quieter so I’m quite happy with it. 71．What can we know from the second paragraph? A．How the writer works on her new book. B．How an exercise bike can change one’s life. C．What kind of exercise bike the writer wanted. D．Why the writer’s mom liked to stay in the kitchen. 72．What did the writer think of riding the bike after she tried it out for the first time? A．Boring. B．Comfortable. C．Relaxing. D．Enjoyable. 73．The writer’s sister uses the exercise bike when ________. A．listening to the radio B．writing her new book C．helping her mom with cooking D．doing her homework 74．In the writer’s opinion, which of the following is NOT the advantage of the bike? A．It’s light and quiet. B．It’s not high-priced. C．It fits under desks and tables. D．It can be moved easily around home. 75．What’s the writer’s purpose in writing this passage? A．To ask us to change our life by exercising. B．To encourage us to do more exercise at home. C．To tell us about her working experience at home. D．To share her opinion about a kind of exercise bike. 第二节：判断 (共5小题；每小题1分，满分5分) 请根据下面的短文内容判断下列句子，如果正确就选"T"，如果错误就选"F"，如果文中没有提到就选"N"。     He Sudan is a sand painting artist. She was born into an artistic family in Hunan Province. She started to show her talent in painting as a child. She took up sand painting while she was studying at university. Back then, there were no lessons about sand painting in the university, so she learned it by watching online videos. She is famous around China for her sand paintings about China’s 24 solar terms (节气).     The 24 solar terms are part of the traditional Chinese calendar. They are known as the “fifth great invention” of China. They are useful for people’s life and work. Many farmers still depend on the solar terms now to decide what they should do in the fields.     However, few young people know about the 24 solar terms. She wants to use her sand paintings to tell stories about the solar terms so that more young Chinese can learn about each of them. It takes her about one week to create each sand painting. “I’ll create more sand paintings to promote (推广) traditional Chinese culture,” she said proudly. 76．He Sudan is a sand painting artist from Henan. 77．He Sudan learned sand painting by taking lessons at university. 78．The 24 solar terms are known as the “fifth great invention” of China. 79．He Sudan was awarded several times for her excellent sand paintings. 80．He Sudan will create more art works to promote traditional Chinese culture. 第三节：简答 (共5小题；每小题2分，满分10分) 请根据以下短文内容，回答短文后面的问题，答题回答词数不得超过10个单词。 Stanford is a world famous university on the west coast of the US. It was built by Stanford and his wife in memory of their only son who died of a strange disease. Tourists are often surprised at the beauty of Stanford. Among the green trees, buildings with yellow walls and red tops make up a beautiful picture. Many tourists wonder why yellow and red were chosen. That’s because they were the favorites of Mrs. Stanford. The big church is the most important building in Stanford. It stands at the centre. It was built by Mrs. Stanford to remember her husband who devoted (贡献) himself to the university. There, students and teachers can communicate with God and hold great activities, such as concerts and celebrations. The tallest building in Stanford is Hoover Tower, which is the landmark of the university. A man named Hoover had done a lot for the university. The things he once used can be seen on the first floor. On the top of the tower, tourists can have a good look at the whole campus (校园). As one of the world top universities, Stanford has many subjects that stand among the top ones in the world. And computer science has been the first for many years. If you want to study computer in a university abroad, maybe it is your best choice. 81．Why did Mr. Stanford and his wife build the university? ________________________________ 82．What colors did Mrs. Stanford like best? ________________________________ 83．Is Hoover Tower the tallest building in Stanford? ________________________________ 84．Where can visitors see the whole campus of Stanford? ________________________________ 85．What does “it” in the last sentence of the passage refer to? ________________________________ 第四部分 书面表达（共两节，满分 20 分） 第一节：英汉互译（共5小题；每小题2分，满分10分） 将86-88句译为中文，将89及90句括号里的中文译为英文。 86. We express our sincere apology for the delayed delivery. __________________________________________________ 87. The staff will get your mobile phone checked immediately. __________________________________________________ 88. We promise to give you a discount for your future orders. __________________________________________________ 89.Please fill in this ______（表格）with your personal information. 90.The company will ______（承担）all the shipping costs. 第二节：应用文写作（共10小题；每小题1分，满分10分） 请根据括号中的汉语提示，将文章补充完整。 How to ____91____ (处理) the complaints of hotel customers in the ____92____ (服务行业) such as tourism? The customers will complain as the ____93____( 谚 语) goes: “The customers are always right”. First smile, listen, be polite, and see what can satisfy the consumers and your company. Listen carefully to what they say, and say “Oh? really? I’m sorry. I will ____94____(解决) this problem soon”,  and then try to be polite. Perhaps, they start yelling, and if you just ____95____(保持镇定), people will usually ____96____ (抱怨) things that can be done and, most ____97____ (重要地), be polite as much as you can,____98____ (即使) you want to put a brick in their head. Finally, not every dissatisfied guest will complain. Complaints must therefore be seen as a ____99____ (有价值的) source of information on issues that may require ____100____ (注意). 学科网（北京）股份有限公司 ( 1 )原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：本套试卷紧扣《英语 基础模块3》（高教版第三版）教材，以教材单元为基准精准覆盖核心考点。 每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计4份综合测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 基础模块3》（高教版第三版）《单元过关卷》 Unit 4 Customer Service B卷·能力提升 考试时间：90分钟 满分90分 班级 姓名 学号 成绩 第二部分 知识运用（共三节，满分 40 分) 第一节：词汇与语法 (共10小题；每小题1分，满分10分) 阅读下面句子，从A、B、C、D四个选项中选出可以填入空白处的最佳选项。 21.I'd like to have this product ______. It doesn't work at all. A．refund B．refunded C．refunding D．to refund 【答案】B 【详解】考查非谓语动词。句意：我想退掉这个产品。它根本不能用。have sth. done为固定结构，表示“让某事被做”，宾语product与refund之间为被动关系，应用过去分词作宾语补足语。故选B。 22.The activity gained great popularity among workers, ________ it provided them with a chance to learn the latest technology. A．if B．because C．though D．unless 【答案】B 【详解】考查状语从句。句意：这项活动在工人中广受欢迎，因为它为他们提供了学习最新技术的机会。A. if如果；B. because因为；C. though尽管；D. unless除非。由语意可知，后半句解释了活动受欢迎的原因，前后为因果关系，because引导原因状语从句。 23.We will arrange ______ a second delivery as soon as possible. A．to B．for C．with D．at 【答案】B 【详解】考查介词搭配。句意：我们会尽快安排第二次配送。arrange for为固定搭配，表示“安排”，后接安排的内容。故选B。 24.Please show me your receipt ______ we can check the guarantee. A．so that B．because C．unless D．although 【答案】A 【详解】考查连词。句意：请出示收据以便我们检查保修情况。so that引导目的状语从句，表示“以便”；because表原因，unless表条件，although表让步。故选A。 25.She kept practicing the piano every day, ________ her fingers sometimes ached. A．if B．even though C．ever since D．before 【答案】B 【详解】考查状语从句。句意：她每天坚持练习钢琴，即使有时手指会疼。A. if如果；B. even though即使；C. ever since自从；D. before在……之前。空格前“坚持练习钢琴”与空格后“手指有时会疼”在逻辑上存在让步关系，需要使用引导让步状语从句的连词，even though引导让步状语从句，表示“即使”。 26.Since we have been partners for years, we will ______ the price by 10%. A．reduce B．increase C．raise D．offer 【答案】A 【详解】考查动词词义辨析。句意：既然我们是多年合作伙伴，我们将降价10%。reduce“减少，降低”，符合处理投诉时作出补偿的语境。故选A。 27.If you are not satisfied with the product, you can make a ______. A．complain B．complaint C．complaining D．complained 【答案】B 【详解】考查名词用法。句意：如果您对产品不满意，可以提出投诉。make a complaint为固定搭配，意为“提出投诉”，complaint为名词。故选B。 28.______ the battery can't be charged, we will exchange it for you. A．Unless B．Although C．Since D．While 【答案】C 【详解】考查连词辨析。句意：既然电池无法充电，我们将为您更换。Since表示“既然”，表已知原因；Unless“除非”，Although“尽管”，While“当……时”。故选C。 29.The service center got my mobile phone ______ in no time. A．check B．checking C．checked D．to check 【答案】C 【详解】考查非谓语动词。句意：服务中心立即检查了我的手机。get sth. done为固定结构，表示“让某事被做”，phone与check之间为被动关系，用过去分词。故选C。 30.We promise to give you a 5% ______ for your next purchase. A．discount B．delivery C．damage D．deposit 【答案】A 【详解】考查名词词义辨析。句意：我们承诺为您下次购物提供5%的折扣。discount“折扣”，符合客户服务中补偿的语境。故选A。 第二节：交际用语（共20分） (一) 选择（10小题，每小题1分） 看下面10组小对话，根据文字提供的信息，从A、B、C、D四个选项选出符合对话情景和含义的最佳选项。 31.—I'm calling to complain about the poor service at your restaurant. —________________. We will look into it right away. A．That's great B．We are sorry to hear that C．What a shame D．I don't care 【答案】B 【详解】考查情景交际。面对顾客投诉，客服首先应表示歉意并积极处理。We are sorry to hear that符合礼貌回应。故选B。 32.—When did you buy this tablet? —________________. A．Last week B．At the store C．It's black D．I like it 【答案】A 【详解】考查情景交际。问句询问购买时间，A项“上周”回答时间，符合语境。故选A。 33.—We've exchanged a new one for you. Please sign your name here. —________________. A．It's my pleasure B．I'm sorry C．Thank you D．Never mind 【答案】C 【详解】考查情景交际。工作人员完成服务后，顾客应表示感谢。Thank you符合语境。故选C。 34.—Would you please show me your receipt? —________________. Here it is. A．No way B．Of course C．I'm not sure D．Maybe 【答案】B 【详解】考查情景交际。顾客被要求出示收据，Of course表示同意并当场出示。故选B。 35.—What can I do for you, madam? —________________. A．I'd like to have this dress exchanged B．I'm fine C．Thank you D．Goodbye 【答案】A 【详解】考查情景交际。客服询问需要什么帮助，顾客应说明需求。A项“我想调换这件裙子”符合售后场景。故选A。 36.—You received the wrong order, didn't you? —________________. We got someone else's package. A．Yes, we did B．No, we didn't C．I hope so D．That's all right 【答案】A 【详解】考查反义疑问句回答。根据后文确认收到错误包裹，应用肯定回答。故选A。 37.—We will send you the right goods tomorrow. —________________. That's very kind of you. A．That's too bad B．You're welcome C．Thank you D．No problem 【答案】C 【详解】考查情景交际。对方主动解决问题，顾客应表示感谢。Thank you符合语境。故选C。 38.—Will you continue to support our company? —________________. We trust your service. A．I'm afraid not B．Of course C．I don't think so D．Maybe 【答案】B 【详解】考查情景交际。询问是否继续支持，Of course表示肯定，与后文“我们信任你们的服务”呼应。故选B。 39.—I'm sorry for the inconvenience caused. —________________. A．You're welcome B．That's all right C．That's right D．Good idea 【答案】B 【详解】考查情景交际。对方道歉时，应回答“没关系”。That's all right为正确回应。故选B。 40.—Thanks for your patience. —________________. A．My pleasure B．I'm sorry C．That's right D．Good idea 【答案】A 【详解】考查情景交际。对方感谢你的耐心，应回答“不客气，这是我的荣幸”。My pleasure符合。故选A。 (二) 补全对话（共5小题，每小题1分） 根据下面一段对话，从A、B、C、D、E、F、G七个选项中选出五个选项补全到空缺处，使对话完整、符合情景和含义。 Shopkeeper: Good afternoon. ____41____ Customer: Good afternoon. I’m looking for a pair of sunglasses. Shopkeeper: ____42____ Customer: I prefer black ones. Shopkeeper: What about this pair? They are very popular. Customer: ____43____ Shopkeeper: They are 150 yuan. Customer: ____44____ Shopkeeper: Sure. Here you are. Customer: They look good. ____45____ Shopkeeper: Thank you. Here’s your change. A．How much are they? B．Can I help you? C．What color do you prefer? D．Can I try them on? E．I’ll take them. F．Do you like them? G．What size do you need? 【答案】41．B 42．C 43．A 44．D 45．E 【导语】本文是顾客到商店购买太阳镜与店主的对话。 【详解】41．根据答语“I’m looking for a pair of sunglasses. (我想买一副太阳镜。)”可知，此处是店主主动询问顾客需求，选项B“我有什么可以帮到你？”符合语境。故选B。 42．根据答语“I prefer black ones. (我更喜欢黑色的。)”可知，此处是询问顾客偏好的颜色，选项C“你更喜欢什么颜色？”符合语境。故选C。 43．根据答语“They are 150 yuan. (它们 150元。)”可知，此处是询问太阳镜的价格，选项A“它们多少钱？”符合语境。故选A。 44．根据答语“Sure. Here you are. (当然，给你。)”可知，此处是顾客请求试戴太阳镜，选项D“我能试戴他们吗？”符合语境。故选D。 45．根据答语“Thank you. Here’s your change. (谢谢，这是找您的零钱。)”可知，此处是顾客决定购买这副太阳镜，选项E“我买了。”符合语境。故选E。 （三）匹配：中英文告示匹配(共5小题，每小题1分) 请将Ⅰ栏中常见的中文告示、指令与Ⅱ栏中的英文进行匹配 Ⅰ Ⅱ ______46. 保修凭证 ______47. 售后服务 ______48. 投诉处理 ______49. 客户满意 ______50. 退款政策 A．After-sales Service B．Guarantee Certificate C．Complaint Handling D．Customer Satisfaction E．Refund Policy F．Delivery Notice G．Price List 【答案】46. B　47. A　48. C　49. D　50. E 【详解】46. “保修凭证”译为Guarantee Certificate。 47. “售后服务”译为After-sales Service。 48. “投诉处理”译为Complaint Handling。 49. “客户满意”译为Customer Satisfaction。 50. “退款政策”译为Refund Policy。 第三节：完形填空 (共10小题；每小题1分，满分10分) 阅读下列短文，从各题所给的A、B、C、D四个选项中选出最佳选项。 Do you like shopping on the Internet? I like to buy books online. Usually, the price isn’t very ___51_____. You don’t have to pay a lot. When I want to know something about a book, I write an e-mail to the online shop for an answer. I am shy. It is difficult for me to ___52_____ the shopkeepers in real shops. Sometimes online shops have pictures of the book. They can show you some pages of the book, too. I think this is very __53______. I don’t like to read books in shops because the shopkeepers may come and talk to me. I don’t know ___54_____ to say to them. I can shop at midnight if I want to. Real shops ___55_____ at nine o’clock in the evening. Some people think they can ____56____ things from online shops, but the postman (邮递员) may lose or damage (损坏) their things. But I don’t worry about that. I think it is hard to damage a book and most of the postmen are very careful. Some people say that shopping in real shops is good because you can go with your friends and ___57_____ many different things. They call this window shopping. I don’t have any friends and I don’t like to talk too much — it makes me __58______ . I am ___59_____ my grandmother how to shop online. She cannot walk very far so it will make shopping easy for her if she shops online. My brother ____60____ wants to learn how to do it. He is very busy most of the time. When he has a little free time, he can shop online. 51．A．expensive B．cheap C．high D．much 52．A．say B．tell C．speak D．talk to 53．A．careful B．helpful C．colorful D．beautiful 54．A．what B．how C．where D．why 55．A．open B．opened C．close D．closed 56．A．have B．borrow C．buy D．sell 57．A．look after B．look like C．look out D．look at 58．A．tired B．sad C．happy D．smart 59．A．asking B．studying C．teaching D．giving 60．A．again B．also C．too D．never 【答案】 51．C 52．D 53．B 54．A 55．C 56．C 57．D 58．A 59．C 60．B 【导语】本文是作者发表自己对网购的看法，她认为网购很方便，也不是很贵，现在祖母和弟弟都想学着网购。 【详解】51．句意：通常，价格不是很高。expensive昂贵的；cheap便宜的；high高的；much多的。根据“You don’t have to pay a lot. ”可知你不必付很多钱，因此价格不高。故选C。 52．句意：我很难在真正的商店里与店主交谈。say说；tell告诉；speak讲；talk to谈话。短语talk to sb表示“和某人交谈”。故选D。 53．句意：我认为这很有帮助。careful小心的；helpful有帮助的；colorful多彩的；beautiful漂亮的。根据“Sometimes online shops have pictures of the book. They can show you some pages of the book, too.”可知有时网上商店有这本书的图片。他们也可以向你展示这本书的一些页面。因此对于想买书的人来说，是很有帮助的。故选B。 54．句意：我不知道该对他们说什么。what什么；how怎样；where在哪；why为什么。短语what to say表示“说什么”，符合题意。故选A。 55．句意：真正的商店在晚上九点关门。open打开，原形；opened打开，过去式；close关闭，原形；closed关闭，过去式。根据“at nine o’clock in the evening”可知是晚上九点，因此是关门了，结合时态可知为一般现在时。故选C。 56．句意：有些人认为他们可以从网上商店购买东西，但邮递员可能会丢失或损坏他们的东西。have有；borrow借入；buy买；sell卖。根据“things from online shops”可知是从网店……东西，因此是购买。故选C。 57．句意：有人说在真正的商店购物是好的，因为你可以和你的朋友一起去看很多不同的东西。look after照顾；look like看起来像；look out小心；look at看。根据“many different things”可知在商店看到不同的东西。故选D。 58．句意：我没有朋友，也不喜欢说太多话——这让我很累。tired疲劳的；sad悲伤的；happy开心的；smart聪明的。根据“I don’t like to talk too much”可知不喜欢说太多话，因为是累的。故选A。 59．句意：我正在教我的祖母如何在网上购物。asking问；studying学习；teaching教；giving给予。根据“how to shop online.”可知是如何在网上购物，因此是教。故选C。 60．句意：我弟弟也想学习如何网购。again再次；also也；too也；never从不。根据“When he has a little free time, he can shop online.”可知当他有一点空闲时间时，他可以在网上购物，因此弟弟是想学习网购的，句子是肯定句，句中应用also表示“也”。故选B。 第三部分 阅读理解（共三节，满分 30 分） 第一节：选择 (共15小题；每小题1分，满分15分) 阅读下列短文，从各题所给的A、B、C、D四个选项中选出最佳选项。 (A) Smartwatch is widely used in our daily life. So how to choose a smartwatch that suits you. Keep these points in mind.Purpose ●For fitness Pick watches with heart rate checks and step counting. ●For style Focus on designs that match your taste. Many watches offer different straps (表带)。 Battery Life Some require daily charging, while others last3-5 days. Compatibility Ensure the smartwatch is suitable for your phone’s system (iOS or Android). Price ●Basic models $50-$100. They show time and count steps. ●High-end models Over $300. They may track health better with many more extra functions. Research Check online comments (评论). Choose features you really need, not just the price. 61．Which feature is essential for fitness-focused smartwatches? A．Heart rate check B．Stylish design C．Long battery D．High price 62．What’s the meaning of the underline word Compatibility? A．耐用性 B．兼容性 C．联动性 D．可视化 63．Some smartwatches’ batteries can last probably________ days. A．7 B．6 C．4 D．2 64．What is the price range for basic smartwatches? A．$20-$50 B．$50-$100 C．$100-$200 D．$300 65．What advice is given besides considering the price? A．Only buy famous brands B．Check online comments C．Ignore (忽视) features D．Only check the battery 【答案】61．A 62．B 63．C 64．B 65．B 【导语】本文是一篇说明文。主要介绍了如何选择适合自己的智能手表。 【详解】61．细节理解题。根据“Purpose (目的)”部分中“For fitness: Pick watches with heart rate checks and step counting. (健身用途：选择带有心率检测和计步功能的手表。)”可知，对于以健身为目的的智能手表，心率检测和计步是必不可少的功能。故选A。 62．词句猜测题。根据“Compatibility (兼容性)”部分中“Ensure the smartwatch is suitable for your phone’s system (iOS or Android). (确保这款智能手表与你的手机系统（iOS 或 Android）兼容。)”可知，该部分强调智能手表要与手机系统（iOS 或 Android）相匹配，因此Compatibility的意思是“兼容性”。故选B。 63．细节理解题。根据“Battery Life (电池寿命)”部分中“Some require daily charging, while others last 3-5 days. (有些需要每天充电，而有些可以续航3到5天。)”可知，有些智能手表的电池可以持续3到5天，4在这个范围内。故选C。 64．细节理解题。根据“Price (价格)”部分中“Basic models: $50-$100. (基础模型：50美元到100美元。)”可知，基础款智能手表的价格范围是50到100美元。故选B。 65．细节理解题。根据“Research (研究)”部分中“Check online comments (评论). Choose features you really need, not just the price. (查看网上评论。选择你真正需要的功能，而不仅仅是价格。)”可知，除了考虑价格，还建议查看网上评论，并选择真正需要的功能。故选B。 (B) My Shopping Experience Last Saturday, I went shopping with my best friend, Emma. We wanted to buy some new clothes for the coming winter. We decided to go to the Sunshine Shopping Mall because it has many clothes stores. We took the bus to the mall. It took us about 30 minutes. When we got there, we were surprised. The mall was very big and crowded. There were many people there, especially young people. First, we went to a clothes store called “Fashion Girl”. There were many beautiful winter clothes there. I saw a pink coat. It looked very nice. I tried it on. It was a little small. The shop assistant gave me a bigger size. It fit me well. Emma said it looked beautiful on me. The coat was 300 yuan. It was cheaper than the one I saw in another store. That store sold the same coat for 350 yuan. Then we went to a shoe store. Emma wanted to buy a pair of boots. She tried on several pairs. Finally, she chose a black pair. They were very comfortable. The boots were 250 yuan. She was very happy with her new boots. After buying clothes and shoes, we felt hungry. We went to a fast-food restaurant in the mall. We bought hamburgers and cola. They were delicious. We talked and laughed while eating. We spent about four hours in the mall. We bought a lot of things and had a good time. It was a great shopping experience. 66．Why did the writer and Emma go to the Sunshine Shopping Mall?​ A．Because it’s near their home. B．Because it has many clothes stores.​ C．Because it’s small and quiet. D．Because it has a cinema.​ 67．How did the writer and Emma go to the mall?​ A．By bike. B．By bus. C．By subway. D．On foot.​ 68．How much was the pink coat in the “Fashion Girl” store?​ A．250 yuan. B．300 yuan. C．350 yuan. D．400 yuan.​ 69．What did Emma buy in the shoe store?​ A．A pair of shoes. B．A pair of boots. C．A pair of socks. D．A pair of gloves.​ 70．How long did the writer and Emma spend in the mall?​ A．About two hours. B．About three hours. C．About four hours. D．About five hours.​ 【答案】66．B 67．B 68．B 69．B 70．C 【导语】这是一篇记叙文。文章主要叙述了一次完整的购物经历。 【详解】66．细节理解题。根据第一段中“We decided to go to the Sunshine Shopping Mall because it has many clothes stores. (我们决定去阳光购物中心，因为那里有很多服装店。)”可知，作者和Emma去阳光购物中心是因为那里有很多服装店。故选B。 67．细节理解题。根据第二段中“We took the bus to the mall. (我们乘公共汽车去的商场。)”可知，作者和Emma是乘公共汽车去购物中心的。故选B。 68．细节理解题。根据第二段中“The coat was 300 yuan. (这件大衣300元。)”可知，“Fashion Girl”店里的粉色外套价格是300元。故选B。 69．细节理解题。根据第三段中“Emma wanted to buy a pair of boots. She tried on several pairs. Finally, she chose a black pair. (艾玛想买一双靴子。她试穿了几双。最后，她选了一双黑色的。)”可知，Emma在鞋店买了一双靴子。故选B。 70．细节理解题。根据最后一段中“We spent about four hours in the mall. (我们在商场里待了大约四个小时。)”可知，作者和Emma在商场待了大约四个小时。故选C。 (C) If you’re looking for a quick and easy way to exercise at home or in the office, the DeskCycle Under Desk Exercise Bike is about to change your life. At first, I tried to find exercise bikes for my mom because they are great for people who are unable to move freely. But I quickly realized how great they are for me. The kitchen (Mom’s favorite place to hang out during the day) often doubles as (兼作) my home office. So I decided to get her an exercise bike that is super quiet and wouldn’t distract (使分心) me while I am working. After much research, I chose the DeskCycle Under Desk Exercise Bike. My first thought when I learned about the bike was “$200? That’s so expensive for this little bike!” However, I bought it anyway. The bike arrived a few days later. I decided to try the bike out myself. By the time I finished reading the manual (使用手册), I had somehow ridden 10.5 miles in 31 minutes. I was completely shocked by how much I’d enjoyed riding it. The exercise bike fits under desks and tables. And it’s easy to move the bike around from room to room. I ride it in the living room while reading and writing, my mom uses it in the kitchen while listening to the radio, and my sister uses it while doing her homework. It’s more expensive than most on the market but it’s lighter and quieter so I’m quite happy with it. 71．What can we know from the second paragraph? A．How the writer works on her new book. B．How an exercise bike can change one’s life. C．What kind of exercise bike the writer wanted. D．Why the writer’s mom liked to stay in the kitchen. 72．What did the writer think of riding the bike after she tried it out for the first time? A．Boring. B．Comfortable. C．Relaxing. D．Enjoyable. 73．The writer’s sister uses the exercise bike when ________. A．listening to the radio B．writing her new book C．helping her mom with cooking D．doing her homework 74．In the writer’s opinion, which of the following is NOT the advantage of the bike? A．It’s light and quiet. B．It’s not high-priced. C．It fits under desks and tables. D．It can be moved easily around home. 75．What’s the writer’s purpose in writing this passage? A．To ask us to change our life by exercising. B．To encourage us to do more exercise at home. C．To tell us about her working experience at home. D．To share her opinion about a kind of exercise bike. 【答案】71．C 72．D 73．D 74．B 75．D 【导语】本文是一篇记叙文。作者通过分享自己的经历向我们介绍了一款健身自行车，并指出了该自行车的优点。 【详解】71．细节理解题。根据第二段“So I decided to get her an exercise bike that is super quiet and wouldn’t distract (使分心) me while I am working. (所以我决定给她买一台超级安静的健身自行车，这样我在工作时就不会被它分散注意力了。)”和本段内容可知，厨房是妈妈最喜欢的地方且兼作作者的家庭办公室，所以作者决定给妈妈买一款超级安静且不会打扰自己的健身自行车。由此可知，我们能了解到作者想要的健身自行车是什么样子的。故选C。 72．细节理解题。根据第三段中的“I was completely shocked by how much I’d enjoyed riding it. (我完全被自己骑行的乐趣震惊了。)”可知，在第一次试骑后，作者觉得骑这款健身自行车是令人愉快的。故选D。 73．细节理解题。根据最后一段中的“my sister uses it while doing her homework. (我的妹妹在做作业时使用它。)”可知，作者的妹妹在写作业时骑这款健身自行车。故选D。 74．细节理解题。根据第三段中的“$200? That’s so expensive for this little bike! (200美元？这辆小自行车也太贵了吧！)”可知，作者认为这辆小自行车卖200美元太贵了。由此可知，在作者看来，这款健身自行车定价并不低，故价格便宜并不是它的优势。故选B。 75．推理判断题。通读全文可知，作者在文中分享了自己购买并体验一款健身自行车的经历，还就该款健身自行车发表了自己的看法。由此推断，作者写这篇文章的目的是分享她对一款健身自行车的看法。故选D。 第二节：判断 (共5小题；每小题1分，满分5分) 请根据下面的短文内容判断下列句子，如果正确就选"T"，如果错误就选"F"，如果文中没有提到就选"N"。     He Sudan is a sand painting artist. She was born into an artistic family in Hunan Province. She started to show her talent in painting as a child. She took up sand painting while she was studying at university. Back then, there were no lessons about sand painting in the university, so she learned it by watching online videos. She is famous around China for her sand paintings about China’s 24 solar terms (节气).     The 24 solar terms are part of the traditional Chinese calendar. They are known as the “fifth great invention” of China. They are useful for people’s life and work. Many farmers still depend on the solar terms now to decide what they should do in the fields.     However, few young people know about the 24 solar terms. She wants to use her sand paintings to tell stories about the solar terms so that more young Chinese can learn about each of them. It takes her about one week to create each sand painting. “I’ll create more sand paintings to promote (推广) traditional Chinese culture,” she said proudly. 76．He Sudan is a sand painting artist from Henan. 77．He Sudan learned sand painting by taking lessons at university. 78．The 24 solar terms are known as the “fifth great invention” of China. 79．He Sudan was awarded several times for her excellent sand paintings. 80．He Sudan will create more art works to promote traditional Chinese culture. 【答案】76．F 77．F 78．T 79．N 80．T 【导语】本文介绍了沙画艺术家何素丹的沙画创作，她以沙画讲述中国二十四节气故事，推广传统文化。 【详解】76．根据原文第一段中“He Sudan is a sand painting artist. She was born into an artistic family in Hunan Province. (何素丹是一位沙画艺术家，她出生于湖南省的一个艺术家庭。)”可知，她来自湖南，而非河南。故填F。 77．根据原文第一段中“Back then, there were no lessons about sand painting in the university, so she learned it by watching online videos. (那时候大学里没有沙画课程，所以她通过观看网络视频学习沙画。)”可知，她并非在大学上课学习沙画。故填F。 78．根据原文第二段中“They are known as the “fifth great invention” of China. (它们被称为中国的“第五大发明”。)”可知，二十四节气被称为中国的第五大发明。故填T。 79．原文中未提及何素丹因沙画作品多次获奖的相关内容。故填N。 80．根据原文第三段中“I’ll create more sand paintings to promote traditional Chinese culture. (我将创作更多沙画来推广中国传统文化。)”可知，她将创作更多作品推广中国传统文化。故填T。 第三节：简答 (共5小题；每小题2分，满分10分) 请根据以下短文内容，回答短文后面的问题，答题回答词数不得超过10个单词。 Stanford is a world famous university on the west coast of the US. It was built by Stanford and his wife in memory of their only son who died of a strange disease. Tourists are often surprised at the beauty of Stanford. Among the green trees, buildings with yellow walls and red tops make up a beautiful picture. Many tourists wonder why yellow and red were chosen. That’s because they were the favorites of Mrs. Stanford. The big church is the most important building in Stanford. It stands at the centre. It was built by Mrs. Stanford to remember her husband who devoted (贡献) himself to the university. There, students and teachers can communicate with God and hold great activities, such as concerts and celebrations. The tallest building in Stanford is Hoover Tower, which is the landmark of the university. A man named Hoover had done a lot for the university. The things he once used can be seen on the first floor. On the top of the tower, tourists can have a good look at the whole campus (校园). As one of the world top universities, Stanford has many subjects that stand among the top ones in the world. And computer science has been the first for many years. If you want to study computer in a university abroad, maybe it is your best choice. 81．Why did Mr. Stanford and his wife build the university? ________________________________ 82．What colors did Mrs. Stanford like best? ________________________________ 83．Is Hoover Tower the tallest building in Stanford? ________________________________ 84．Where can visitors see the whole campus of Stanford? ________________________________ 85．What does “it” in the last sentence of the passage refer to? ________________________________ 【答案】81．Because they wanted to remember their only son. 82．She liked yellow and red best. 83．Yes, it is. 84．On the top of Hoover Tower. 85．It refers to Stanford. 【导语】本文主要介绍了斯坦福大学的建立背景、建筑特色、标志性建筑以及学术优势。 【详解】81．根据第一段中“It was built by Stanford and his wife in memory of their only son who died of a strange disease. (这是斯坦福和他的妻子为了纪念他们死于一种奇怪疾病的独子而建造的。)”可知，斯坦福夫妇建立这所大学是想纪念他们死于怪病的独子。 82．根据第二段中“Many tourists wonder why yellow and red were chosen. That’s because they were the favorites of Mrs. Stanford. (许多游客想知道为什么选择黄色和红色。那是因为他们是斯坦福夫人的最爱。)”可知，斯坦福夫人最喜欢黄色和红色。 83．根据第四段中“The tallest building in Stanford is Hoover Tower (斯坦福最高的建筑是胡佛塔)”可知，胡佛塔是斯坦福大学最高的建筑。 84．根据第四段中“On the top of the tower, tourists can have a good look at the whole campus (校园). (在塔顶，游客可以很好地看到整个校园。)”可知，游客可以在胡佛塔顶看到整个斯坦福校园。 85．根据最后一段中“And computer science has been the first for many years. If you want to study computer in a university abroad, maybe it is your best choice. (计算机科学多年来一直是第一。如果你想在国外的大学学习计算机，也许这儿是你最好的选择。)”可知，它指的是斯坦福大学。 第四部分 书面表达（共两节，满分 20 分） 第一节：英汉互译（共5小题；每小题2分，满分10分） 将86-88句译为中文，将89及90句括号里的中文译为英文。 86. We express our sincere apology for the delayed delivery. __________________________________________________ 【答案】我们对延迟配送表示真诚的歉意。 【详解】考查主谓宾结构及固定短语。We：主语；express：表达，谓语；our sincere apology：我们真诚的歉意，宾语；for the delayed delivery：因延迟配送，介词短语作原因状语。express apology for为固定搭配，翻译时状语前置。 87. The staff will get your mobile phone checked immediately. __________________________________________________ 【答案】工作人员会立即让人检查您的手机。 【详解】考查固定结构及一般将来时。The staff：主语；will get：将使；your mobile phone：您的手机；checked：过去分词作宾补，表示“被检查”。get sth. done表示“让某事被做”，翻译时需体现被动含义。 88. We promise to give you a discount for your future orders. __________________________________________________ 【答案】我们承诺为您未来的订单提供折扣。 【详解】考查不定式作宾语。We promise：我们承诺；to give：动词不定式作宾语；you：间接宾语；a discount：直接宾语；for your future orders：为未来订单，介词短语作状语。promise to do为固定搭配。 89.Please fill in this ______（表格）with your personal information. 【答案】form 【详解】考查名词拼写。fill in后接名词作宾语，中文提示“表格”，对应英文form。 90.The company will ______（承担）all the shipping costs. 【答案】bear 【详解】考查动词原形。will后接动词原形，中文提示“承担”，对应英文bear，与costs搭配表示“承担费用”。 第二节：应用文写作（共10小题；每小题1分，满分10分） 请根据括号中的汉语提示，将文章补充完整。 How to ____91____ (处理) the complaints of hotel customers in the ____92____ (服务行业) such as tourism? The customers will complain as the ____93____( 谚 语) goes: “The customers are always right”. First smile, listen, be polite, and see what can satisfy the consumers and your company. Listen carefully to what they say, and say “Oh? really? I’m sorry. I will ____94____(解决) this problem soon”,  and then try to be polite. Perhaps, they start yelling, and if you just ____95____(保持镇定), people will usually ____96____ (抱怨) things that can be done and, most ____97____ (重要地), be polite as much as you can,____98____ (即使) you want to put a brick in their head. Finally, not every dissatisfied guest will complain. Complaints must therefore be seen as a ____99____ (有价值的) source of information on issues that may require ____100____ (注意). 【答案】 91．deal with 92．service industry 93．saying 94．solve 95．keep calm 96．complain 97．importantly 98．even if 99．valuable 100．attention 【导语】本文是一篇说明文。本文介绍服务行业处理酒店顾客投诉的方法，包括礼貌应对、保持镇定等，且指出投诉是有价值的信息来源。 【详解】91．考查动词短语。句意：在旅游等服务行业，如何处理酒店客户的投诉？根据中文提示“处理”可知，此处应填动词短语“deal with”，“how to do sth.”为固定结构，故用动词原形。故填deal with。 92．考查名词短语。句意：在旅游等服务行业，如何处理酒店客户的投诉？根据中文提示“服务行业”可知，此处应填名词短语“service industry”，“in the service industry”表示“在服务行业”。故填service industry。 93．考查名词。句意：俗话说：“顾客永远是对的”，顾客会投诉。根据中文提示“谚语”可知，此处应填名词saying，“as the saying goes”为固定搭配，意为“俗话说”，用单数形式。故填saying。 94．考查动词。句意：仔细听他们说的话，然后说：“哦？真的吗？对不起，我很快会解决这个问题”，然后尽量礼貌。根据中文提示“解决”可知，此处应填动词solve，情态动词will后接动词原形。故填solve。 95．考查动词短语。句意：也许他们开始大喊大叫，如果你保持镇定，人们通常会抱怨一些可以解决的事情，而且最重要的是，尽可能礼貌，即使你想给他们一拳。根据中文提示“保持镇定”可知，此处应填动词短语“keep calm”，if引导的条件状语从句中，主语是you，时态为一般现在时，用动词原形。故填keep calm。 96．考查动词。句意：也许他们开始大喊大叫，如果你保持镇定，人们通常会抱怨一些可以解决的事情，而且最重要的是，尽可能礼貌，即使你想给他们一拳。根据中文提示“抱怨”可知，此处应填动词complain，情态动词will后接动词原形。故填complain。 97．考查副词。句意：也许他们开始大喊大叫，如果你保持镇定，人们通常会抱怨一些可以解决的事情，而且最重要的是，尽可能礼貌，即使你想给他们一拳。根据中文提示“重要地”可知，此处应填副词importantly，修饰整个句子，“most importantly”表示“最重要的是”。故填importantly。 98．考查连词。句意：也许他们开始大喊大叫，如果你保持镇定，人们通常会抱怨一些可以解决的事情，而且最重要的是，尽可能礼貌，即使你想给他们一拳。根据中文提示“即使”可知，此处应填连词“even if”，引导让步状语从句。故填even if。 99．考查形容词。句意：因此，投诉必须被视为有关可能需要注意的问题的宝贵信息来源。根据中文提示“有价值的”可知，此处应填形容词valuable，修饰名词source。故填valuable。 100．考查名词。句意：因此，投诉必须被视为有关可能需要注意的问题的宝贵信息来源。根据中文提示“注意”可知，此处应填不可数名词attention，“require attention”表示“需要注意”。故填attention。 学科网（北京）股份有限公司 ( 1 )原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $