Unit 6 The Power of Smiling（B卷·能力提升）《英语 基础模块3》（语文版2022版）单元过关卷（原卷版+解析版）

**基本信息** 本试卷为《英语 基础模块3》（语文版2022版）Unit 6 B卷能力提升卷，紧扣单元主题“微笑的力量”，通过服务场景情境设计，覆盖核心语言知识与技能，适配中职英语单元复习，助力提升语言应用与思维品质。 **题型特征** |题型|题量/分值|知识覆盖|命题特色| |----|-----------|----------|----------| |情景交际|10题/20分|日常服务对话|以顾客投诉、面试建议等真实场景考查礼貌沟通，体现语言能力| |选词填空|10题/15分|形容词、副词等词汇运用|通过列车服务故事考查语境词汇辨析，融合思维品质| |阅读理解|20题/40分|信息获取与推理|选取客服工作坊、社区维修等文本，强化服务场景理解，提升文化意识| |完形填空|10题/10分|语法与上下文衔接|以公交服务情境考查动词时态、连词等，注重语言逻辑性| |书面表达|1题/15分|通知写作|围绕“Smile and Service”志愿活动，综合考查信息整合与表达能力|

编写说明：本套试卷紧扣《英语 基础模块3》（语文版2022版）教材，以教材单元为基准精准覆盖核心考点。 每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计4份综合测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 基础模块3》（语文版2022版）《单元过关卷》 Unit 6 The Power of Smiling B卷·能力提升 考试时间：120分钟 满分：100分 班级_____姓名_____学号_____成绩_____ 第一部分 情景交际（共10小题，每小题2分，共20分。） 阅读下列简短对话，从A、B、C、D四个选项中选出最佳选项，将对话补全。 1. — The customer looked angry when he came to the service desk. — ________. A patient smile may cool the situation. A. I will close the shop now B. Try to listen first C. It is a blue card D. She lives far away 2. — I wish I could speak more confidently in the interview. — ________. Practise with me after work. A. Throw it away B. I am a driver C. No, it is not yours D. Cheer up 3. — If I were the team leader, I would give every member a chance to speak. — ________. That is fair and respectful. A. I agree with you B. I lost my ticket C. It is too cold D. Don't cross the line 4. — May I give you some advice about your project? — ________. I really need different ideas. A. No, never B. It is a flower C. Of course D. Good night 5. — I forgot to praise my partner after he helped me. — ________. You can say thanks to him now. A. It is impossible B. It is not too late C. Do not smile forever D. I have no water 6. — Could you tell me why smiling is useful in service work? — ________. It makes people feel welcome. A. Sure B. I am busy yesterday C. It costs 20 yuan D. Walk faster 7. — I have to finish the poster tonight, but I have no idea where to start. — ________. A. You must forget it B. It is a banana C. I went fishing D. If I were you, I would list the main ideas first 8. — Your smile made the visitor feel relaxed. — ________. I just tried to be friendly. A. I don't need it B. It is dangerous C. Thank you D. There is a bus 9. — What's wrong with the new worker? — ________. A. He feels nervous when speaking to strangers B. It is beside the river C. She is my aunt D. No parking 10. — We will join a volunteer activity this weekend. — ________. Remember to smile and listen carefully. A. It is my ruler B. Good luck C. I dislike kindness D. At five o'clock 第二部分 选词填空（共10小题，每小题1.5分，共15分。） 阅读下列短文，从各题所给的A、B、C、D四个选项中选出最佳选项，填入相应的空格处。 During a holiday, a slow train from Guilin to a small town was full of travelers. The trip was long, and some people became tired. A young ticket worker walked through the train with a ____11____ smile. She checked tickets and answered questions ____12____. When a child began to cry, she brought a paper cup of warm water and helped the mother find a quiet seat. Her action made the carriage feel ____13____. Later, an old man could not lift his bag onto the rack. Two passengers wanted to help, but they did not know how to start. The worker said, "Let's do it together," and they ____14____ the bag safely. The old man gave them honest ____15____. He said that a small smile could change a hard trip into a pleasant memory. Before the train arrived, more passengers began to talk ____16____. Some shared local food, and others told funny stories about travel. The worker did not give a long speech, ____17____ her smile connected people. It showed that kindness could reduce ____18____ and improve communication. If everyone used a smile at the right time, public travel would become ____19____ and people would be more willing to ____20____ each other. 11. A. lonely B. careless C. warm D. angry 12. A. patiently B. sadly C. suddenly D. cheaply 13. A. colder B. safer C. later D. darker 14. A. forgot B. lifted C. broke D. drew 15. A. praise B. pressure C. ticket D. mistake 16. A. freely B. never C. alone D. outside 17. A. so B. or C. because D. but 18. A. color B. stress C. price D. weather 19. A. more comfortable B. more private C. more difficult D. more silent 20. A. refuse B. trouble C. miss D. help 第三部分 阅读理解（共两节） 第一节（共15小题，每小题2分，共30分。） 阅读下列短文，从各题所给的A、B、C、D四个选项中选出最佳选项。 Text 1 Customer Service Workshop Purpose: To help vocational students improve polite communication in service jobs. Date: June 18th, 2026 Time: 2:00 p.m.--5:30 p.m. Place: Room 406, Guangxi Youth Training Center People: Students who plan to work in hotels, shops, clinics or tourist centers Main activities: First, a trainer explains how a smile, a listening ear and clear words can reduce customers' stress. Next, students work in pairs and practise three situations: guiding a visitor, answering a complaint and comforting a nervous customer. Finally, each group gives a two-minute role-play. Requirements: Bring a notebook and a pen. Wear clean and simple clothes. Do not use real customer information in role-plays. Sign up online before June 12th. Only 40 students can join. For questions, call 0771-509-3186. 21. What is the workshop mainly about? A. Polite communication in service jobs. B. Cooking traditional food. C. Repairing old bicycles. D. Taking photos in parks. 22. Where will the workshop be held? A. In a hotel lobby. B. At a tourist center. C. In Room 406, Guangxi Youth Training Center. D. In a community clinic. 23. Which situation will students practise? A. Buying a train ticket. B. Answering a complaint. C. Drawing a city map. D. Reading a poem loudly. 24. How many students can join at most? A. 12. B. 18. C. 30. D. 40. 25. Which of the following is NOT allowed in role-plays? A. Using clear words. B. Wearing simple clothes. C. Using real customer information. D. Working in pairs. Text 2 A community repair day was held in a small town near Liuzhou. Many residents brought broken fans, lamps and chairs to the square. A young trainee came with a toolbox. He had learned basic repair skills, but he was afraid that people would not trust him. His first visitor was an elderly man with a broken lamp. The trainee checked the wire carefully, yet he still looked worried. An experienced worker beside him smiled and said, "If I were you, I would explain each step while working." The trainee followed the advice. He told the old man what he was checking and why safety mattered. The old man listened patiently and nodded. After twenty minutes, the lamp worked again. The old man praised the trainee and told others that the young worker was careful. More residents came to his table. Some brought small things to repair, and some simply asked questions about safe electricity use. By the end of the day, the trainee was tired but happy. He understood that technical skills were important, but a friendly smile and clear explanation could also build trust. From that day on, he greeted every visitor first and then opened his toolbox. 26. Why was the trainee afraid at first? A. Because he forgot to bring tools. B. Because he disliked the square. C. Because he could not find the town. D. Because he thought people might not trust him. 27. What did the experienced worker advise him to do? A. Leave the lamp alone. B. Explain each step while working. C. Ask the old man to buy a new lamp. D. Stop learning repair skills. 28. What does the underlined word "residents" mean? A. 居民 B. 游客 C. 医生 D. 记者 29. What happened after the lamp worked again? A. The square was closed at once. B. Nobody came to his table. C. More people came to him for help or advice. D. The trainee lost his toolbox. 30. What can we learn from the passage? A. Repair skills are useless in service work. B. People should never ask questions. C. Broken lamps cannot be repaired. D. Skills, smiles and clear words can build trust. Text 3 Smiling is often seen as a simple sign of happiness, but in public service it can become a useful communication skill. A warm smile can lower the distance between workers and visitors. When people enter a clinic, a station or a service hall, they may feel nervous because they do not know the rules. If the first worker they meet smiles and gives clear directions, they are more likely to ask questions politely and follow the steps calmly. A good service smile is not the same as laughing at everything. It should be sincere, respectful and supported by real help. For example, if a customer complains about a long wait, a worker should not simply smile without listening. The better way is to listen to the problem, say sorry when necessary, explain the reason in simple words and then offer a possible solution. In this way, the smile works together with action. Smiling can also influence a team. In a busy workplace, workers often face pressure from time, tasks and different kinds of people. When team members smile at one another, they send a message that they are ready to cooperate. This kind of nonverbal support may not finish the work directly, but it helps people stay positive while they solve problems. Therefore, a smile is small, but when it is used with patience and responsibility, it can improve both service quality and workplace relationships. 31. Why may visitors feel nervous when entering a service hall? A. Because they dislike all workers. B. Because they do not know the rules. C. Because smiling is not allowed there. D. Because they have no family names. 32. What does the underlined word "sincere" mean? A. Quickly made. B. Rich and expensive. C. True and honest. D. Private and secret. 33. What should a worker do first when a customer complains about a long wait? A. Listen to the problem. B. Laugh loudly. C. Leave the desk. D. Ask for a gift. 34. How can smiling influence a team? A. It can replace all work skills. B. It can make every task disappear. C. It can stop people from cooperating. D. It can show readiness to cooperate. 35. What is the main purpose of the passage? A. To tell workers to avoid visitors. B. To explain how smiles support public service and teamwork. C. To introduce different kinds of tickets. D. To compare clinics and train stations. 第二节（共5小题，每小题2分，共10分。） 阅读下列短文，从短文后的选项中选出最佳选项，并填入空白处。 A hotel held interviews for new service workers. One young applicant arrived early, but his face was full of worry. He had practised many answers at home. ____36____. The waiting room felt very quiet. A staff member noticed him and gave him a warm smile. She said, "You may take a deep breath first." ____37____. He began to feel a little better. When his name was called, he smiled back and walked into the room. The interviewers asked him how he would help an angry guest. ____38____. He said he would listen first, say sorry if needed and offer clear help. The interviewers nodded because his answer was polite and practical. After the interview, he thanked the staff member. ____39____. She told him that a smile could not answer questions for him, but it could help him show confidence. Later, he received a message that he had passed the interview. ____40____. It was also about attitude, respect and the courage to communicate. A. Her words made the room seem less cold B. He said her smile helped him calm down C. The experience taught him that service was not only about skills D. However, he still felt nervous when he sat there E. This time, he remembered the staff member's advice 第四部分 完形填空（共10小题，每小题1分，共10分。） 阅读下列短文，在空格处填入适当的词或用括号里的词的正确形式填空。 The morning bus is often crowded. People hurry to work, and many faces look serious. Last Monday, a young driver noticed an old passenger standing near the door. He stopped the bus ____41____ (safe) and asked two people to make room for her. The passenger thanked him with a smile. At the next stop, a child dropped his breakfast bag. The driver waited for a minute instead of ____42____ (close) the door quickly. A student picked it up and gave it back to the child. Everyone ____43____ (feel) a little warmer. The driver believes that small smiles can change the mood of a bus. If he ____44____ (be) impatient every morning, passengers would become nervous too. So he tries ____45____ (speak) clearly and smile when people ask questions. Some rules ____46____ (write) on the wall, but kindness must be shown through action. A smile is ____47____ useful than a cold order when people are tired. It helps ____48____ (they) understand each other and reduces stress. At the end of the day, the driver is tired ____49____ happy. He says that smiling makes ordinary work ____50____ (meaning). 第五部分 书面表达（共15分。） 51. 假设你是李华，你所在社区将举办“Smile and Service”志愿活动，现需要写一则英文通知，邀请同学们参加。请根据以下要点完成通知。具体内容和要求如下： 1. 词数70—80个； 2. 文中不可出现真实人名和校名； 3. 开头已给出，不计入总词数； 4. 相关内容及词汇仅供参考，可酌情选用。 主要内容 参考信息 参考词汇及短语 活动时间地点 周日上午；社区服务中心 on Sunday morning, community service center 活动内容 制作微笑卡；引导来访者；帮助老人阅读信息 make Smile Cards, guide visitors, help old people read information 活动意义与要求 学会礼貌沟通；保持微笑；准时到达 polite communication, keep smiling, arrive on time Notice A volunteer activity named "Smile and Service" will be held this Sunday morning. _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Students' Union 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：本套试卷紧扣《英语 基础模块3》（语文版2022版）教材，以教材单元为基准精准覆盖核心考点。 每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计4份综合测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 基础模块3》（语文版2022版）《单元过关卷》 Unit 6 The Power of Smiling B卷·能力提升 考试时间：120分钟 满分：100分 班级_____姓名_____学号_____成绩_____ 第一部分 情景交际（共10小题，每小题2分，共20分。） 阅读下列简短对话，从A、B、C、D四个选项中选出最佳选项，将对话补全。 1. — The customer looked angry when he came to the service desk. — ________. A patient smile may cool the situation. A. I will close the shop now B. Try to listen first C. It is a blue card D. She lives far away 【答案】B 【详解】句意：顾客生气时，服务人员应先倾听，再用耐心微笑缓和局面，B项符合劝告建议功能。 2. — I wish I could speak more confidently in the interview. — ________. Practise with me after work. A. Throw it away B. I am a driver C. No, it is not yours D. Cheer up 【答案】D 【详解】句意：对方希望面试时更自信，答语后句提出练习帮助，Cheer up符合鼓励语境。 3. — If I were the team leader, I would give every member a chance to speak. — ________. That is fair and respectful. A. I agree with you B. I lost my ticket C. It is too cold D. Don't cross the line 【答案】A 【详解】句意：后句认为该做法公平且尊重他人，说明说话人赞同前句观点，A项正确。 4. — May I give you some advice about your project? — ________. I really need different ideas. A. No, never B. It is a flower C. Of course D. Good night 【答案】C 【详解】句意：对方请求提出建议，后句说明需要不同想法，Of course表示接受建议。 5. — I forgot to praise my partner after he helped me. — ________. You can say thanks to him now. A. It is impossible B. It is not too late C. Do not smile forever D. I have no water 【答案】B 【详解】句意：后句建议现在补充道谢，It is not too late表示“还不晚”，符合语境。 6. — Could you tell me why smiling is useful in service work? — ________. It makes people feel welcome. A. Sure B. I am busy yesterday C. It costs 20 yuan D. Walk faster 【答案】A 【详解】句意：Could you tell me why...?请求解释原因，Sure表示愿意回答，后句给出理由。 7. — I have to finish the poster tonight, but I have no idea where to start. — ________. A. You must forget it B. It is a banana C. I went fishing D. If I were you, I would list the main ideas first 【答案】D 【详解】句意：对方不知道从哪里开始，D项用虚拟语气提出具体建议，符合问题语境。 8. — Your smile made the visitor feel relaxed. — ________. I just tried to be friendly. A. I don't need it B. It is dangerous C. Thank you D. There is a bus 【答案】C 【详解】句意：对方表扬自己的微笑让访客放松，答语应先表示感谢，C项符合表扬回应功能。 9. — What's wrong with the new worker? — ________. A. He feels nervous when speaking to strangers B. It is beside the river C. She is my aunt D. No parking 【答案】A 【详解】句意：问题询问新人出了什么状况，A项说明他与陌生人交流时紧张，回答切题。 10. — We will join a volunteer activity this weekend. — ________. Remember to smile and listen carefully. A. It is my ruler B. Good luck C. I dislike kindness D. At five o'clock 【答案】B 【详解】句意：对方即将参加志愿活动，应表达祝愿，Good luck自然得体。 第二部分 选词填空（共10小题，每小题1.5分，共15分。） 阅读下列短文，从各题所给的A、B、C、D四个选项中选出最佳选项，填入相应的空格处。 During a holiday, a slow train from Guilin to a small town was full of travelers. The trip was long, and some people became tired. A young ticket worker walked through the train with a ____11____ smile. She checked tickets and answered questions ____12____. When a child began to cry, she brought a paper cup of warm water and helped the mother find a quiet seat. Her action made the carriage feel ____13____. Later, an old man could not lift his bag onto the rack. Two passengers wanted to help, but they did not know how to start. The worker said, "Let's do it together," and they ____14____ the bag safely. The old man gave them honest ____15____. He said that a small smile could change a hard trip into a pleasant memory. Before the train arrived, more passengers began to talk ____16____. Some shared local food, and others told funny stories about travel. The worker did not give a long speech, ____17____ her smile connected people. It showed that kindness could reduce ____18____ and improve communication. If everyone used a smile at the right time, public travel would become ____19____ and people would be more willing to ____20____ each other. 11. A. lonely B. careless C. warm D. angry 12. A. patiently B. sadly C. suddenly D. cheaply 13. A. colder B. safer C. later D. darker 14. A. forgot B. lifted C. broke D. drew 15. A. praise B. pressure C. ticket D. mistake 16. A. freely B. never C. alone D. outside 17. A. so B. or C. because D. but 18. A. color B. stress C. price D. weather 19. A. more comfortable B. more private C. more difficult D. more silent 20. A. refuse B. trouble C. miss D. help 【答案】11. C 12. A 13. B 14. B 15. A 16. A 17. D 18. B 19. A 20. D 【导语】本文是一篇记叙文，讲述一名列车工作人员用温暖的微笑和耐心服务改善旅客体验，带动陌生人互相帮助，体现微笑在公共出行场景中的积极价值。 【详解】11.考查形容词词义辨析。句意：一名年轻检票员带着温暖的微笑走过车厢。warm smile符合全文积极氛围。 12.考查副词词义辨析。句意：她耐心地查票并回答问题。patiently修饰服务行为，符合职业场景。 13.考查形容词比较级。句意：她的行为让车厢感觉更安全。前文帮助孩子和母亲，safer符合语义。 14.考查动词词义辨析。句意：他们一起安全地把包抬上去。lifted the bag表示“抬包”，与行李架语境一致。 15.考查名词词义辨析。句意：老人给了他们真诚的表扬。honest praise意为“真诚的赞扬”。 16.考查副词词义辨析。句意：更多乘客开始自由交谈。freely表示自然、轻松地交流。 17.考查连词词义辨析。句意：工作人员没有发表长篇讲话，但她的微笑连接了人们。前后为转折关系，用but。 18.考查名词词义辨析。句意：它表明善意可以减少压力。reduce stress为常见搭配。 19.考查形容词比较级。句意：公共出行会变得更舒适。more comfortable符合微笑改善出行体验的主题。 20.考查动词词义辨析。句意：人们会更愿意互相帮助。help each other与前文乘客帮忙呼应。 第三部分 阅读理解（共两节） 第一节（共15小题，每小题2分，共30分。） 阅读下列短文，从各题所给的A、B、C、D四个选项中选出最佳选项。 Text 1 Customer Service Workshop Purpose: To help vocational students improve polite communication in service jobs. Date: June 18th, 2026 Time: 2:00 p.m.--5:30 p.m. Place: Room 406, Guangxi Youth Training Center People: Students who plan to work in hotels, shops, clinics or tourist centers Main activities: First, a trainer explains how a smile, a listening ear and clear words can reduce customers' stress. Next, students work in pairs and practise three situations: guiding a visitor, answering a complaint and comforting a nervous customer. Finally, each group gives a two-minute role-play. Requirements: Bring a notebook and a pen. Wear clean and simple clothes. Do not use real customer information in role-plays. Sign up online before June 12th. Only 40 students can join. For questions, call 0771-509-3186. 21. What is the workshop mainly about? A. Polite communication in service jobs. B. Cooking traditional food. C. Repairing old bicycles. D. Taking photos in parks. 22. Where will the workshop be held? A. In a hotel lobby. B. At a tourist center. C. In Room 406, Guangxi Youth Training Center. D. In a community clinic. 23. Which situation will students practise? A. Buying a train ticket. B. Answering a complaint. C. Drawing a city map. D. Reading a poem loudly. 24. How many students can join at most? A. 12. B. 18. C. 30. D. 40. 25. Which of the following is NOT allowed in role-plays? A. Using clear words. B. Wearing simple clothes. C. Using real customer information. D. Working in pairs. 【答案】21. A 22. C 23. B 24. D 25. C 【导语】本文是一则客户服务沟通工作坊通知，介绍培训目的、时间地点、参与对象、活动内容和要求，主要考查学生对信息块文本中细节信息的定位能力。 【详解】21.细节理解题。根据“Purpose: To help vocational students improve polite communication in service jobs.”可知，工作坊主要训练服务岗位中的礼貌沟通。 22.细节理解题。根据“Place: Room 406, Guangxi Youth Training Center”可知，地点为广西青年培训中心406室。 23.细节理解题。根据“practise three situations: guiding a visitor, answering a complaint and comforting a nervous customer”可知，学生会练习回应投诉。 24.细节理解题。根据“Only 40 students can join.”可知，最多40名学生参加。 25.细节理解题。根据“Do not use real customer information in role-plays.”可知，角色扮演中不能使用真实顾客信息。 Text 2 A community repair day was held in a small town near Liuzhou. Many residents brought broken fans, lamps and chairs to the square. A young trainee came with a toolbox. He had learned basic repair skills, but he was afraid that people would not trust him. His first visitor was an elderly man with a broken lamp. The trainee checked the wire carefully, yet he still looked worried. An experienced worker beside him smiled and said, "If I were you, I would explain each step while working." The trainee followed the advice. He told the old man what he was checking and why safety mattered. The old man listened patiently and nodded. After twenty minutes, the lamp worked again. The old man praised the trainee and told others that the young worker was careful. More residents came to his table. Some brought small things to repair, and some simply asked questions about safe electricity use. By the end of the day, the trainee was tired but happy. He understood that technical skills were important, but a friendly smile and clear explanation could also build trust. From that day on, he greeted every visitor first and then opened his toolbox. 26. Why was the trainee afraid at first? A. Because he forgot to bring tools. B. Because he disliked the square. C. Because he could not find the town. D. Because he thought people might not trust him. 27. What did the experienced worker advise him to do? A. Leave the lamp alone. B. Explain each step while working. C. Ask the old man to buy a new lamp. D. Stop learning repair skills. 28. What does the underlined word "residents" mean? A. 居民 B. 游客 C. 医生 D. 记者 29. What happened after the lamp worked again? A. The square was closed at once. B. Nobody came to his table. C. More people came to him for help or advice. D. The trainee lost his toolbox. 30. What can we learn from the passage? A. Repair skills are useless in service work. B. People should never ask questions. C. Broken lamps cannot be repaired. D. Skills, smiles and clear words can build trust. 【答案】26. D 27. B 28. A 29. C 30. D 【导语】本文是一篇记叙文，讲述社区维修日中一名实习生在有经验工人的鼓励下，通过微笑、清楚解释和专业技能赢得居民信任的经历。 【详解】26.细节理解题。根据第一段“he was afraid that people would not trust him”可知，他担心别人不信任他。 27.细节理解题。根据第二段“I would explain each step while working.”可知，有经验的工人建议他边工作边解释每一步。 28.词句猜测题。根据“community repair day”和“brought broken fans, lamps and chairs”可知，residents指当地“居民”。 29.细节理解题。根据第三段“More residents came to his table...asked questions”可知，灯修好后，更多人来找他帮忙或咨询。 30.推理判断题。根据最后一句及全文内容可知，技术、微笑和清楚表达能建立信任。 Text 3 Smiling is often seen as a simple sign of happiness, but in public service it can become a useful communication skill. A warm smile can lower the distance between workers and visitors. When people enter a clinic, a station or a service hall, they may feel nervous because they do not know the rules. If the first worker they meet smiles and gives clear directions, they are more likely to ask questions politely and follow the steps calmly. A good service smile is not the same as laughing at everything. It should be sincere, respectful and supported by real help. For example, if a customer complains about a long wait, a worker should not simply smile without listening. The better way is to listen to the problem, say sorry when necessary, explain the reason in simple words and then offer a possible solution. In this way, the smile works together with action. Smiling can also influence a team. In a busy workplace, workers often face pressure from time, tasks and different kinds of people. When team members smile at one another, they send a message that they are ready to cooperate. This kind of nonverbal support may not finish the work directly, but it helps people stay positive while they solve problems. Therefore, a smile is small, but when it is used with patience and responsibility, it can improve both service quality and workplace relationships. 31. Why may visitors feel nervous when entering a service hall? A. Because they dislike all workers. B. Because they do not know the rules. C. Because smiling is not allowed there. D. Because they have no family names. 32. What does the underlined word "sincere" mean? A. Quickly made. B. Rich and expensive. C. True and honest. D. Private and secret. 33. What should a worker do first when a customer complains about a long wait? A. Listen to the problem. B. Laugh loudly. C. Leave the desk. D. Ask for a gift. 34. How can smiling influence a team? A. It can replace all work skills. B. It can make every task disappear. C. It can stop people from cooperating. D. It can show readiness to cooperate. 35. What is the main purpose of the passage? A. To tell workers to avoid visitors. B. To explain how smiles support public service and teamwork. C. To introduce different kinds of tickets. D. To compare clinics and train stations. 【答案】31. B 32. C 33. A 34. D 35. B 【导语】本文是一篇说明文，介绍微笑在公共服务和团队协作中的沟通价值，强调得体的微笑应与倾听、解释和实际帮助结合。 【详解】31.细节理解题。根据第一段“they may feel nervous because they do not know the rules”可知，访客紧张是因为不了解规则。 32.词句猜测题。根据“respectful and supported by real help”及后文不能只笑不听可知，sincere表示“真诚的”。 33.细节理解题。根据第二段“The better way is to listen to the problem...”可知，顾客投诉等待时间长时，工作人员首先应倾听问题。 34.细节理解题。根据第三段“they send a message that they are ready to cooperate”可知，微笑能传递愿意合作的信息。 35.写作目的题。全文说明微笑如何支持公共服务与团队关系，B项概括准确。 第二节（共5小题，每小题2分，共10分。） 阅读下列短文，从短文后的选项中选出最佳选项，并填入空白处。 A hotel held interviews for new service workers. One young applicant arrived early, but his face was full of worry. He had practised many answers at home. ____36____. The waiting room felt very quiet. A staff member noticed him and gave him a warm smile. She said, "You may take a deep breath first." ____37____. He began to feel a little better. When his name was called, he smiled back and walked into the room. The interviewers asked him how he would help an angry guest. ____38____. He said he would listen first, say sorry if needed and offer clear help. The interviewers nodded because his answer was polite and practical. After the interview, he thanked the staff member. ____39____. She told him that a smile could not answer questions for him, but it could help him show confidence. Later, he received a message that he had passed the interview. ____40____. It was also about attitude, respect and the courage to communicate. A. Her words made the room seem less cold B. He said her smile helped him calm down C. The experience taught him that service was not only about skills D. However, he still felt nervous when he sat there E. This time, he remembered the staff member's advice 【答案】36. D 37. A 38. E 39. B 40. C 【导语】本文是一篇记叙文，讲述一名应聘者在酒店面试前因工作人员的微笑和鼓励而平静下来，并在面试中展现服务意识，侧重考查转折、指代、时间推进和主题总结等衔接线索。 【详解】36.空前说他在家练习了许多答案，D项用However转折说明坐在等待室仍紧张，衔接自然。 37.空前工作人员微笑并建议他深呼吸，A项“她的话让房间似乎不那么冷”承接鼓励效果。 38.空前提出面试问题，空后是他的回答内容，E项“这一次，他想起了工作人员的建议”连接问题与回答。 39.空前说他感谢工作人员，B项说明感谢原因：她的微笑帮助他平静下来。 40.空处位于结尾，C项总结这次经历让他明白服务不仅是技能，也包括态度、尊重和沟通勇气。 第四部分 完形填空（共10小题，每小题1分，共10分。） 阅读下列短文，在空格处填入适当的词或用括号里的词的正确形式填空。 The morning bus is often crowded. People hurry to work, and many faces look serious. Last Monday, a young driver noticed an old passenger standing near the door. He stopped the bus ____41____ (safe) and asked two people to make room for her. The passenger thanked him with a smile. At the next stop, a child dropped his breakfast bag. The driver waited for a minute instead of ____42____ (close) the door quickly. A student picked it up and gave it back to the child. Everyone ____43____ (feel) a little warmer. The driver believes that small smiles can change the mood of a bus. If he ____44____ (be) impatient every morning, passengers would become nervous too. So he tries ____45____ (speak) clearly and smile when people ask questions. Some rules ____46____ (write) on the wall, but kindness must be shown through action. A smile is ____47____ useful than a cold order when people are tired. It helps ____48____ (they) understand each other and reduces stress. At the end of the day, the driver is tired ____49____ happy. He says that smiling makes ordinary work ____50____ (meaning). 【答案】41. safely 42. closing 43. felt 44. were 45. to speak 46. are written 47. more 48. them 49. but 50. meaningful 【导语】本文是一篇记叙文，讲述公交司机在繁忙早晨用微笑、耐心和行动帮助乘客，体现微笑在公共交通服务中的沟通价值，主要考查副词、非谓语、时态、虚拟语气、被动语态、比较级、代词和连词等。 【详解】41.考查副词。句意：他安全地停下公交车。修饰动词stopped应用副词，safe变为safely。 42.考查非谓语动词。句意：司机等了一分钟，而不是快速关门。介词of后接动名词，close变为closing。 43.考查动词时态。句意：每个人都感到更温暖。本文叙述上周一发生的事情，用一般过去时，feel变为felt。 44.考查虚拟语气。句意：如果他每天早上都不耐烦，乘客也会变得紧张。与现在事实相反的虚拟条件从句中be动词用were。 45.考查动词不定式。句意：所以当人们问问题时，他努力清楚说话并微笑。try to do sth.表示“努力做某事”。 46.考查被动语态。句意：一些规则被写在墙上。rules与write之间为被动关系，主语为复数，故填are written。 47.考查比较级结构。句意：当人们疲惫时，微笑比冷冰冰的命令更有用。than提示比较级，useful的比较级为more useful，故填more。 48.考查代词。句意：它帮助他们理解彼此并减轻压力。help后接人称代词宾格，they的宾格为them。 49.考查连词。句意：一天结束时，司机很累但很开心。tired与happy之间为转折关系，用but。 50.考查形容词。句意：他说微笑让平凡工作有意义。make sth. + adj.结构中用形容词作宾补，meaning变为meaningful。 第五部分 书面表达（共15分。） 51. 假设你是李华，你所在社区将举办“Smile and Service”志愿活动，现需要写一则英文通知，邀请同学们参加。请根据以下要点完成通知。具体内容和要求如下： 1. 词数70—80个； 2. 文中不可出现真实人名和校名； 3. 开头已给出，不计入总词数； 4. 相关内容及词汇仅供参考，可酌情选用。 主要内容 参考信息 参考词汇及短语 活动时间地点 周日上午；社区服务中心 on Sunday morning, community service center 活动内容 制作微笑卡；引导来访者；帮助老人阅读信息 make Smile Cards, guide visitors, help old people read information 活动意义与要求 学会礼貌沟通；保持微笑；准时到达 polite communication, keep smiling, arrive on time Notice A volunteer activity named "Smile and Service" will be held this Sunday morning. _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Students' Union 【答案】例文： Notice A volunteer activity named "Smile and Service" will be held this Sunday morning. It will take place at the community service center from 8:30 to 11:30. We will make Smile Cards with warm words and give them to visitors. We will also guide people to the right office and help old people read information on forms. Through the activity, we can practise polite communication and learn how to serve others with patience. Please keep smiling, wear comfortable shoes and arrive on time. We hope many students will join us. Students' Union 【解析】 【导语】本篇书面表达属于应用文，要求写一则英文通知，邀请同学们参加社区志愿服务活动，内容包括时间地点、活动安排、活动意义和参加要求。 【词汇积累】 举行：be held -> take place 帮助：help -> give a hand to 礼貌的：polite -> friendly 准时：on time -> at the right time 【句式拓展】 原句：We will make Smile Cards with warm words and give them to visitors. 拓展句：We will make Smile Cards with warm words so that visitors can feel welcome. 【点睛】 A volunteer activity named "Smile and Service" will be held this Sunday morning.（运用了过去分词短语作后置定语和一般将来时被动语态） Through the activity, we can practise polite communication and learn how to serve others with patience.（运用了疑问词+不定式结构） 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $