Unit 1——Unit 4阶段测试卷（B卷·能力提升）《英语 基础模块3》（高教版第三版）单元过关卷（原卷版+解析版）

**基本信息** 紧扣《英语 基础模块3》Unit 1-Unit 4核心考点，B卷以能力提升为目标，通过生活情境与科技元素整合知识，提升语言应用与思维品质。 **题型特征** |题型|题量/分值|知识覆盖|命题特色| |----|-----------|----------|----------| |补全对话|5/10|日常交际用语|情境贴近生活，如AI机器人、投诉处理等| |词汇|10/20|单元核心词（如convenience store, application）|考查词义在语境中的理解| |完形填空|15/30|科技应用与社区服务|以智能服务台项目为载体，融合问题解决思维| |阅读理解|15/45|社区选择、投诉信等|文本真实，如Tina选社区体现需求分析能力| |语法填空|10/20|语法与句型结构|结合客户投诉处理情境，考查语法应用| |完成句子|5/15|固定搭配与句型|如“利弊”“保修期”等单元重点表达| |应用写作|1/10|投诉回复|模拟真实客服场景，提升语言实践能力|

编写说明：本套试卷紧扣《英语 基础模块3》（高教版第三版）教材，以教材单元为基准精准覆盖核心考点。 每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计4份综合测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 基础模块3》（高教版第三版）《单元过关卷》 Unit 1——Unit 4阶段测试卷 B卷·能力提升 考试时间：120分钟 满分：150分 班级_____姓名_____学号_____成绩_____ Ⅰ．补全对话（5小题，共10分） 阅读下列简短对话，从A、B、C、D中选出最佳答案，将对话补全。 1．— The AI service robot can guide visitors, but it sometimes gives wrong answers. — ________. We still need to check important information ourselves. A. Have a nice festival B. You're welcome C. It is under guarantee D. That's true 【答案】D 【详解】考查赞同评价。后句说明仍需自己核对重要信息，表示同意上句对AI服务机器人的判断。D项“That's true”表示“确实如此”，符合语境。 2．— I have compared three neighborhoods, but I still can't decide on one. — ________. Think about your daily needs first. A. It is a secret B. Take it easy C. No, thanks D. I'm sorry for the inconvenience 【答案】B 【详解】考查安慰与建议。对方因选择社区而犹豫，后句建议先考虑日常需求，因此空处应安慰对方别着急。B项“Take it easy”符合语境。 3．— Excuse me, I'd like to make a complaint about the delayed delivery. — ________. Could you tell me your order number? A. Enjoy yourself B. I hope not C. I'm sorry to hear that D. Congratulations 【答案】C 【详解】考查处理投诉。顾客投诉配送延迟，客服应先表达歉意或遗憾，再询问信息。C项“I'm sorry to hear that”符合服务场景。 4．— Shall we introduce the Water-Splashing Festival in our presentation? — ________. It will show that festivals have different customs. A. Good idea B. Don't mention it C. I disagree with you D. That's impossible 【答案】A 【详解】考查接受建议。Shall we...?提出建议，后句说明该建议有助于展示不同习俗，因此应表示赞同。A项“Good idea”符合语境。 5．— Thank you for explaining the pros and cons of the app so clearly. — ________. Using technology wisely is important for everyone. A. Look out B. I have no idea C. That's too bad D. My pleasure 【答案】D 【详解】考查回应感谢。上句表示感谢，空处应用礼貌答语。D项“My pleasure”意为“不用谢”，符合语境。 Ⅱ．词汇（10小题，共20分） 阅读下列句子，从A、B、C、D中选出与划线单词或短语在句中意思最接近的中文释义。 6．The company offered a practical solution after reading the complaint letter. A. 节日 B. 地点 C. 解决方法 D. 收获 【答案】C 【详解】solution为名词，意为“解决方法”。句中after reading the complaint letter说明公司针对投诉提出处理办法，故选C。 7．A convenience store near the gate makes community life easier. A. 便利店 B. 健身房 C. 干洗店 D. 服务台 【答案】A 【详解】convenience store为固定短语，意为“便利店”。句中near the gate和makes community life easier说明该设施方便居民生活，故选A。 8．The robot can perform dangerous tasks on the assembly line. A. 推迟 B. 投诉 C. 装饰 D. 执行 【答案】D 【详解】perform作动词可表示“执行；进行”。句中dangerous tasks表示危险任务，机器人能够执行这些任务，故选D。 9．The bright moon is a sign of reunion in many festival stories. A. 风险 B. 标志 C. 电池 D. 订单 【答案】B 【详解】sign为名词，意为“标志；记号”。句中月亮与reunion“团圆”相关，表示团圆的标志，故选B。 10．Please check out the neighborhood before you decide to move there. A. 检验；实地了解 B. 道歉 C. 退款 D. 扫描付款 【答案】A 【详解】check out在选择社区语境中表示“检验；实地了解”。句中before you decide to move there说明搬家前应先了解该街区，故选A。 11．Face recognition is an application of AI in daily life. A. 收据 B. 传统 C. 应用 D. 投诉 【答案】C 【详解】application为名词，意为“应用”。Face recognition“人脸识别”是人工智能在日常生活中的一种应用，故选C。 12．We apologized for the inconvenience caused by the wrong address sheet. A. 设施 B. 团圆 C. 效率 D. 不便 【答案】D 【详解】inconvenience为名词，意为“不便；麻烦”。错误地址单导致问题，公司因此道歉，故选D。 13．The Spring Festival Gala is a traditional part of many families' celebration. A. 新式的 B. 传统的 C. 空白的 D. 私人的 【答案】B 【详解】traditional为形容词，意为“传统的”。句中Spring Festival Gala与families' celebration构成春节庆祝语境，表示传统组成部分，故选B。 14．The location of the apartment is attractive because it is close to the subway. A. 昂贵的 B. 延迟的 C. 吸引人的 D. 危险的 【答案】C 【详解】attractive为形容词，意为“吸引人的”。公寓靠近地铁，位置具有吸引力，故选C。 15．If AI is not used properly, it may cause serious problems. A. 导致 B. 庆祝 C. 比较 D. 兑换 【答案】A 【详解】cause作动词时表示“导致；引起”。句中AI使用不当可能引起严重问题，故选A。 Ⅲ．完形填空（15小题，共30分） 阅读下面短文，掌握其大意，然后从16—30各题所给的A、B、C、D四个选项中，选出最佳答案。 In a vocational school, a group of students joined a project to design a smart service desk. The desk was placed in the new ____16____ center of a large community. It could answer simple questions, show maps and collect repair requests. At first, the students felt ____17____ because many residents were old and did not know how to use the screen. The project seemed easy in the classroom, but real service was much more ____18____. To solve the problem, the team visited the center every afternoon. They ____19____ how people asked for help and wrote down common complaints. One resident said the words on the screen were too small. Another asked whether the system could give a printed ____20____ after a repair request was sent. The students accepted the advice and ____21____ the design. They added larger buttons, a voice guide and a clear step-by-step menu. They also put a volunteer beside the desk ____22____ people could learn in person. A week later, the desk worked better. Residents used it to search for bus information, report broken lights and book the reading room. The team learned that technology should not simply show ____23____ functions. It should meet people's real needs. When the system made a mistake, they expressed a sincere ____24____ and fixed it quickly. Their teacher said the project showed both AI ability and customer service spirit. The students finally understood that good service means listening carefully, using technology ____25____ and taking responsibility for every ____26____. Because of their work, the community became more ____27____, and the students became more patient. They were proud not because the desk looked modern, but because it ____28____ residents solve daily problems. This experience also taught them to compare the ____29____ and cons of new tools before using them. A useful invention always begins with respect for ____30____. 16． A. festival B. service C. harvest D. battery 17． A. proud B. late C. nervous D. silent 18． A. difficult B. playful C. blank D. traditional 19． A. ignored B. returned C. watched D. celebrated 20． A. receipt B. lantern C. snack D. calendar 21． A. lost B. copied C. improved D. delayed 22． A. so that B. even though C. as if D. unless 23． A. expensive B. strange C. smart D. careless 24． A. discount B. apology C. festival D. list 25． A. angrily B. secretly C. suddenly D. properly 26． A. request B. moon C. robot D. custom 27． A. noisy B. convenient C. empty D. private 28． A. helped B. forced C. warned D. blamed 29． A. risks B. orders C. pros D. sheets 30． A. people B. screens C. machines D. prizes 【答案】16.B 17.C 18.A 19.C 20.A 21.C 22.A 23.C 24.B 25.D 26.A 27.B 28.A 29.C 30.A 【详解】16.下文smart service desk以及社区服务语境说明该桌放在service center“服务中心”，故选B。 17.许多老人不会用屏幕，学生起初自然感到nervous“紧张的”，故选C。 18.真实服务比课堂项目更difficult“困难”，符合转折语境。 19.团队到现场观察居民如何求助，watched符合语境。 20.维修请求发出后，居民希望得到printed receipt“打印收据/凭条”，故选A。 21.学生接受建议并改进设计，improved符合后文添加按钮、语音指南等内容。 22.放志愿者在旁边的目的是让居民亲自学习，so that引导目的状语从句。 23.技术不应只展示smart functions“智能功能”，而应满足真实需求。 24.系统出错时应表达sincere apology“真诚歉意”。 25.use technology properly表示“正确使用技术”，符合单元主题。 26.服务工作要对每个request“请求”负责，与前文repair requests呼应。 27.智能服务台改善公交查询、报修、预约等事项，使社区更convenient“便利”。 28.学生自豪是因为服务台helped居民解决日常问题。 29.pros and cons为固定表达，意为“利弊”。 30.有用发明始于对people“人”的尊重，概括全文以人为本的服务理念。 Ⅳ．阅读理解（15小题，共45分） 阅读下列短文，从每题所给的A、B、C、D四个选项中选出最佳答案；C篇根据上下文将五个选项填入文中空缺处。 A When Tina's family moved to Guangdong, they visited three communities before deciding where to live. The first community was beautiful, with many trees and a large garden. However, it was far from Tina's school, and the bus stop was a fifteen-minute walk away. The second community was close to a shopping center and had many restaurants, but it was noisy in the evening. Tina's parents asked her to make a needs list instead of choosing only by first impression. Tina wrote down five needs: safe roads, convenient public transportation, a quiet place to study, basic facilities and friendly neighbors. The third community, Green Bay, seemed less modern than the first two, but it suited the list best. There was a convenience store, a small gym and a reading room near the gate. The bus stop was only three minutes away. Tina also talked with two locals in person. They told her that residents often helped each other during typhoons and festivals. After moving in, Tina found that the choice was right. She could go to school easily, study quietly after dinner and join weekend activities in the reading room. During the Mid-Autumn Festival, neighbors shared moon cakes and invited new families to watch a small performance. Tina learned that choosing a community is not only about attractive buildings. A good community should meet daily needs and give people a sense of belonging. Her family now feels that Green Bay is not just a location on a map, but a warm home. 31．Why did Tina's parents ask her to make a needs list? A. To buy more moon cakes. B. To prepare a complaint letter. C. To choose a community more carefully. D. To decorate the garden. 32．What was one problem with the first community? A. It was far from Tina's school. B. It had no trees. C. It was too close to the bus stop. D. It had many robots. 33．Which facility was near the gate of Green Bay? A. A hospital. B. A factory. C. A post office. D. A convenience store. 34．What did locals say about Green Bay residents? A. They often helped each other. B. They never joined festivals. C. They disliked new families. D. They always complained about buses. 35．What is the best title for the passage? A. How to Use AI Tools B. How to Choose a Good Community C. How to Refund a Watch D. How to Cook Festival Food 【答案】31.C 32.A 33.D 34.A 35.B 【导语】本文讲述Tina一家搬家时通过列需求清单、实地了解社区设施和邻里关系，最终选择适合日常生活的Green Bay社区。 【详解】31.推理判断题。第一段说父母让Tina列需求清单，而不是只凭第一印象选择，说明目的是更谨慎地选择社区，故选C。 32.细节理解题。第一段提到第一个社区“was far from Tina's school”，因此选A。 33.细节理解题。第二段“There was a convenience store, a small gym and a reading room near the gate.”说明门口附近有便利店，故选D。 34.细节理解题。第二段当地人说居民在台风和节日期间常互相帮助，故选A。 35.标题归纳题。全文围绕如何根据需求、设施、交通和邻里关系选择好社区展开，B项最合适。 B Dear Sir or Madam, I am writing to complain about the service I received from your online store. On June 3, I ordered a pair of sports shoes for my brother's birthday. The website promised that the shoes would arrive within five days. However, the delivery was delayed for a week, and I did not receive any message explaining the reason. I called the service number twice, but both workers only said, “Please wait.” This made me feel that my request was not taken seriously. I had planned to give the shoes to my brother at a family dinner, so the delay caused real trouble. When the package finally arrived, another problem appeared. The shoes were the wrong size. I checked my order sheet again and found that I had ordered Size 42, but you sent Size 40. My brother could not wear them at all. The birthday party had already passed, so a simple exchange would not fully solve the problem. I hope your company can arrange a quick pickup, refund the money and offer a sincere apology for the inconvenience caused. Please also tell me how you will prevent the same mistake from happening again. I understand that mistakes may happen in busy seasons, but customers should be informed when delivery is delayed. If your company wants to keep customers' trust, please improve the checking process before sending goods out. Also, customer service workers should explain the situation clearly instead of giving the same short answer again and again. I hope to receive your reply within three working days. Yours sincerely, Chen Wei 36．What did Chen Wei order? A. A pair of sports shoes. B. A sports watch. C. Ten boxes of fruit. D. A smart robot. 37．What was the first problem Chen Wei met? A. The package was empty. B. The shoes were too expensive. C. The website was closed. D. The delivery was delayed. 38．What size did Chen Wei order? A. Size 40. B. Size 42. C. Size 44. D. Size 45. 39．What does Chen Wei ask the company to do? A. Send a festival card. B. Build a new website. C. Refund the money and apologize. D. Invite his brother to a party. 40．What can the company learn from the letter? A. Customers dislike clear information. B. Busy seasons cause no problems. C. Wrong sizes are not important. D. Service workers should explain problems clearly. 【答案】36.A 37.D 38.B 39.C 40.D 【导语】本文是一封投诉信，顾客Chen Wei投诉网店配送延迟、鞋码发错和客服回应敷衍，并提出退款、道歉和改进服务流程的要求。 【详解】36.细节理解题。第一段“ I ordered a pair of sports shoes...”说明他订购了一双运动鞋，故选A。 37.细节理解题。第一段说配送被延迟一周且没有说明原因，因此第一个问题是配送延迟，故选D。 38.细节理解题。第二段“I had ordered Size 42, but you sent Size 40.”说明他订的是42码，故选B。 39.细节理解题。第二段提出“refund the money and offer a sincere apology”，即退款并道歉，故选C。 40.推理判断题。最后一段建议客服清楚解释情况，而不是反复给出简短回答，说明公司应让客服清楚解释问题，故选D。 C Many students like festival activities, but they sometimes focus only on food and games. ____41____ For example, when students introduce the Spring Festival, they may talk about dumplings and red packets but forget family reunion. When they introduce Thanksgiving Day, they may remember turkey but forget gratitude. If they stop there, listeners may know what people eat, but they will not understand why people celebrate. A good festival introduction should have a clear order. ____42____ Start with the name and date, then explain typical activities, and finally tell the meaning behind them. This order helps listeners follow your ideas and remember key information. It also prevents the introduction from becoming a list of unrelated facts. Examples are useful, but they should be chosen carefully. ____43____ If you describe the Mid-Autumn Festival, one short story about sharing moon cakes with grandparents may be better than five empty sentences. A real experience can show why the festival matters to ordinary people. When introducing foreign festivals, respect is also necessary. ____44____ Ask questions politely and avoid laughing at customs that are different from yours. Different festivals may have different forms, yet they often share similar wishes, such as family love, thanks and hope for a better life. In this way, festival learning becomes more than memorizing words. ____45____ Students can use English to introduce Chinese culture confidently and understand other cultures with an open mind. 选项： A. Do not judge a custom before you understand its background. B. The order can be name, date, activity and meaning. C. It becomes a bridge for communication. D. However, the meaning of a festival is just as important. E. One personal detail can make the introduction warmer. 【答案】41.D 42.B 43.E 44.A 45.C 【导语】本文说明如何更好地介绍节日：既要关注食物和活动，也要说明节日意义，按清晰顺序表达，选取真实细节，并尊重不同文化。 【详解】41.空前说学生有时只关注食物和游戏，空后举例说明他们忘记团圆和感恩等意义，D项强调节日意义同样重要，承上启下。 42.空前提出介绍应有清晰顺序，B项直接给出“名称、日期、活动和意义”的顺序，符合语境。 43.空前说例子要精心选择，空后说明一个与祖父母分享月饼的小故事更好，E项“一个个人细节能让介绍更温暖”衔接自然。 44.空前说介绍外国节日需要尊重，空后说礼貌提问、不要嘲笑不同习俗，A项强调先理解背景再评价，符合逻辑。 45.空前说节日学习不只是记词汇，空后说学生能用英语介绍中国文化并理解其他文化，C项“它成为沟通的桥梁”概括恰当。 Ⅴ．语法填空（10小题，共20分） 阅读下面短文，在空白处填入1个适当的单词或括号内单词的正确形式。 Last week, our class practiced dealing with customer complaints. Ms. Zhao gave us a letter from a customer ____ 46 ____ had received the wrong leaflets. The customer was angry because the delay might cause a loss to his business. After ____ 47 ____ (read) the letter, we first listed the problem, the cause and the request. Then we discussed how to reply ____ 48 ____ (polite). Our group decided ____ 49 ____ (write) an email in four parts. First, we expressed a sincere apology. Second, we explained that the wrong address sheet ____ 50 ____ (put) on the package by mistake. Third, we promised to arrange a second delivery ____ 51 ____ the customer could get the right leaflets the next day. Finally, we offered ____ 52 ____ discount to make up for the inconvenience. Ms. Zhao said our solution was ____ 53 ____ (practice) and clear. Through the activity, I learned ____ 54 ____ service work requires both language skills and responsibility. If we listen carefully and solve problems quickly, customers will ____ 55 ____ (true) feel respected. 【答案】46.who/that 47.reading 48.politely 49.to write 50.was put 51.so that 52.a 53.practical 54.that 55.truly 【详解】46.考查定语从句。空处引导定语从句修饰先行词a customer，且在从句中作主语，指人，可用who或that。 47.考查动名词。After为介词，后接动名词reading。 48.考查副词。空处修饰动词reply，应用副词politely。 49.考查非谓语动词。decide to do sth.表示“决定做某事”，故填to write。 50.考查被动语态。主语the wrong address sheet与put之间为被动关系，且叙述过去事件，主语单数，故填was put。 51.考查目的状语从句。安排二次配送的目的是让顾客第二天收到正确传单，so that表示“以便”。 52.考查冠词。discount为单数可数名词，此处泛指“一个折扣”，故填a。 53.考查形容词。空处与clear并列作表语，应填形容词practical“实际可行的”。 54.考查宾语从句连接词。learned后接宾语从句，从句成分完整，应用that引导。 55.考查副词。空处修饰动词feel，应用副词truly。 Ⅵ．完成句子（5小题，共15分） 根据所给中文提示补全英文句子。 56．我们在使用新工具前应该比较其利弊。 We should compare the _____________________ of a new tool before using it. 【答案】pros and cons 【详解】pros and cons为固定短语，意为“优点和缺点；利弊”，符合句意。 57．这部手机仍在保修期内。 The mobile phone is still _____________________. 【答案】under guarantee 【详解】under guarantee表示“在保修期内”，与售后服务和产品维修语境相符。 58．他们最终决定选定那个靠近学校的社区。 They finally _____________________ the community near the school. 【答案】decided on 【详解】decide on表示“决定；选定”。句中finally提示动作发生在过去，故用过去式decided on。 59．即使天气不好，快递员也按时送到了货物。 The delivery man sent the goods on time _____________________ the weather was bad. 【答案】even though 【详解】even though表示“即使；尽管”，引导让步状语从句，符合前后句意。 60．我们会把步骤写清楚，以便老人能独立使用这个应用程序。 We will write the steps clearly _____________________ old people can use the app by themselves. 【答案】so that 【详解】so that引导目的状语从句，表示“以便”。句中写清步骤的目的是让老人能独立使用应用程序。 Ⅶ．应用写作（1小题，共10分） 61．假如你是某网店客服人员Li Hua，顾客投诉所购书包配送延迟且颜色发错。请你用英文写一封约40词的回复邮件，内容包括：表达歉意；说明处理办法；承诺改进服务。 _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 【参考范文】 Dear Customer, We are sorry for the delayed delivery and the wrong color of the schoolbag. We will send the correct one tomorrow and arrange a free pickup for the wrong item. We also promise to check orders more carefully in the future. Thank you for your patience. Yours, Li Hua 【词汇积累】delayed delivery配送延迟；wrong color颜色发错；arrange安排；free pickup免费取件；patience耐心。 【句式拓展】We are sorry for...；We will...；We also promise to...。 【点睛】范文采用客服回复邮件格式，先就配送延迟和颜色发错表达歉意，再提出次日寄出正确商品并免费取回错误商品的具体方案，最后承诺以后更仔细核对订单，内容完整，语气礼貌负责。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：本套试卷紧扣《英语 基础模块3》（高教版第三版）教材，以教材单元为基准精准覆盖核心考点。 每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计4份综合测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 基础模块3》（高教版第三版）《单元过关卷》 Unit 1——Unit 4阶段测试卷 B卷·能力提升 考试时间：120分钟 满分：150分 班级_____姓名_____学号_____成绩_____ Ⅰ．补全对话（5小题，共10分） 阅读下列简短对话，从A、B、C、D中选出最佳答案，将对话补全。 1．— The AI service robot can guide visitors, but it sometimes gives wrong answers. — ________. We still need to check important information ourselves. A. Have a nice festival B. You're welcome C. It is under guarantee D. That's true 2．— I have compared three neighborhoods, but I still can't decide on one. — ________. Think about your daily needs first. A. It is a secret B. Take it easy C. No, thanks D. I'm sorry for the inconvenience 3．— Excuse me, I'd like to make a complaint about the delayed delivery. — ________. Could you tell me your order number? A. Enjoy yourself B. I hope not C. I'm sorry to hear that D. Congratulations 4．— Shall we introduce the Water-Splashing Festival in our presentation? — ________. It will show that festivals have different customs. A. Good idea B. Don't mention it C. I disagree with you D. That's impossible 5．— Thank you for explaining the pros and cons of the app so clearly. — ________. Using technology wisely is important for everyone. A. Look out B. I have no idea C. That's too bad D. My pleasure Ⅱ．词汇（10小题，共20分） 阅读下列句子，从A、B、C、D中选出与划线单词或短语在句中意思最接近的中文释义。 6．The company offered a practical solution after reading the complaint letter. A. 节日 B. 地点 C. 解决方法 D. 收获 7．A convenience store near the gate makes community life easier. A. 便利店 B. 健身房 C. 干洗店 D. 服务台 8．The robot can perform dangerous tasks on the assembly line. A. 推迟 B. 投诉 C. 装饰 D. 执行 9．The bright moon is a sign of reunion in many festival stories. A. 风险 B. 标志 C. 电池 D. 订单 10．Please check out the neighborhood before you decide to move there. A. 检验；实地了解 B. 道歉 C. 退款 D. 扫描付款 11．Face recognition is an application of AI in daily life. A. 收据 B. 传统 C. 应用 D. 投诉 12．We apologized for the inconvenience caused by the wrong address sheet. A. 设施 B. 团圆 C. 效率 D. 不便 13．The Spring Festival Gala is a traditional part of many families' celebration. A. 新式的 B. 传统的 C. 空白的 D. 私人的 14．The location of the apartment is attractive because it is close to the subway. A. 昂贵的 B. 延迟的 C. 吸引人的 D. 危险的 15．If AI is not used properly, it may cause serious problems. A. 导致 B. 庆祝 C. 比较 D. 兑换 Ⅲ．完形填空（15小题，共30分） 阅读下面短文，掌握其大意，然后从16—30各题所给的A、B、C、D四个选项中，选出最佳答案。 In a vocational school, a group of students joined a project to design a smart service desk. The desk was placed in the new ____16____ center of a large community. It could answer simple questions, show maps and collect repair requests. At first, the students felt ____17____ because many residents were old and did not know how to use the screen. The project seemed easy in the classroom, but real service was much more ____18____. To solve the problem, the team visited the center every afternoon. They ____19____ how people asked for help and wrote down common complaints. One resident said the words on the screen were too small. Another asked whether the system could give a printed ____20____ after a repair request was sent. The students accepted the advice and ____21____ the design. They added larger buttons, a voice guide and a clear step-by-step menu. They also put a volunteer beside the desk ____22____ people could learn in person. A week later, the desk worked better. Residents used it to search for bus information, report broken lights and book the reading room. The team learned that technology should not simply show ____23____ functions. It should meet people's real needs. When the system made a mistake, they expressed a sincere ____24____ and fixed it quickly. Their teacher said the project showed both AI ability and customer service spirit. The students finally understood that good service means listening carefully, using technology ____25____ and taking responsibility for every ____26____. Because of their work, the community became more ____27____, and the students became more patient. They were proud not because the desk looked modern, but because it ____28____ residents solve daily problems. This experience also taught them to compare the ____29____ and cons of new tools before using them. A useful invention always begins with respect for ____30____. 16． A. festival B. service C. harvest D. battery 17． A. proud B. late C. nervous D. silent 18． A. difficult B. playful C. blank D. traditional 19． A. ignored B. returned C. watched D. celebrated 20． A. receipt B. lantern C. snack D. calendar 21． A. lost B. copied C. improved D. delayed 22． A. so that B. even though C. as if D. unless 23． A. expensive B. strange C. smart D. careless 24． A. discount B. apology C. festival D. list 25． A. angrily B. secretly C. suddenly D. properly 26． A. request B. moon C. robot D. custom 27． A. noisy B. convenient C. empty D. private 28． A. helped B. forced C. warned D. blamed 29． A. risks B. orders C. pros D. sheets 30． A. people B. screens C. machines D. prizes Ⅳ．阅读理解（15小题，共45分） 阅读下列短文，从每题所给的A、B、C、D四个选项中选出最佳答案；C篇根据上下文将五个选项填入文中空缺处。 A When Tina's family moved to Guangdong, they visited three communities before deciding where to live. The first community was beautiful, with many trees and a large garden. However, it was far from Tina's school, and the bus stop was a fifteen-minute walk away. The second community was close to a shopping center and had many restaurants, but it was noisy in the evening. Tina's parents asked her to make a needs list instead of choosing only by first impression. Tina wrote down five needs: safe roads, convenient public transportation, a quiet place to study, basic facilities and friendly neighbors. The third community, Green Bay, seemed less modern than the first two, but it suited the list best. There was a convenience store, a small gym and a reading room near the gate. The bus stop was only three minutes away. Tina also talked with two locals in person. They told her that residents often helped each other during typhoons and festivals. After moving in, Tina found that the choice was right. She could go to school easily, study quietly after dinner and join weekend activities in the reading room. During the Mid-Autumn Festival, neighbors shared moon cakes and invited new families to watch a small performance. Tina learned that choosing a community is not only about attractive buildings. A good community should meet daily needs and give people a sense of belonging. Her family now feels that Green Bay is not just a location on a map, but a warm home. 31．Why did Tina's parents ask her to make a needs list? A. To buy more moon cakes. B. To prepare a complaint letter. C. To choose a community more carefully. D. To decorate the garden. 32．What was one problem with the first community? A. It was far from Tina's school. B. It had no trees. C. It was too close to the bus stop. D. It had many robots. 33．Which facility was near the gate of Green Bay? A. A hospital. B. A factory. C. A post office. D. A convenience store. 34．What did locals say about Green Bay residents? A. They often helped each other. B. They never joined festivals. C. They disliked new families. D. They always complained about buses. 35．What is the best title for the passage? A. How to Use AI Tools B. How to Choose a Good Community C. How to Refund a Watch D. How to Cook Festival Food B Dear Sir or Madam, I am writing to complain about the service I received from your online store. On June 3, I ordered a pair of sports shoes for my brother's birthday. The website promised that the shoes would arrive within five days. However, the delivery was delayed for a week, and I did not receive any message explaining the reason. I called the service number twice, but both workers only said, “Please wait.” This made me feel that my request was not taken seriously. I had planned to give the shoes to my brother at a family dinner, so the delay caused real trouble. When the package finally arrived, another problem appeared. The shoes were the wrong size. I checked my order sheet again and found that I had ordered Size 42, but you sent Size 40. My brother could not wear them at all. The birthday party had already passed, so a simple exchange would not fully solve the problem. I hope your company can arrange a quick pickup, refund the money and offer a sincere apology for the inconvenience caused. Please also tell me how you will prevent the same mistake from happening again. I understand that mistakes may happen in busy seasons, but customers should be informed when delivery is delayed. If your company wants to keep customers' trust, please improve the checking process before sending goods out. Also, customer service workers should explain the situation clearly instead of giving the same short answer again and again. I hope to receive your reply within three working days. Yours sincerely, Chen Wei 36．What did Chen Wei order? A. A pair of sports shoes. B. A sports watch. C. Ten boxes of fruit. D. A smart robot. 37．What was the first problem Chen Wei met? A. The package was empty. B. The shoes were too expensive. C. The website was closed. D. The delivery was delayed. 38．What size did Chen Wei order? A. Size 40. B. Size 42. C. Size 44. D. Size 45. 39．What does Chen Wei ask the company to do? A. Send a festival card. B. Build a new website. C. Refund the money and apologize. D. Invite his brother to a party. 40．What can the company learn from the letter? A. Customers dislike clear information. B. Busy seasons cause no problems. C. Wrong sizes are not important. D. Service workers should explain problems clearly. C Many students like festival activities, but they sometimes focus only on food and games. ____41____ For example, when students introduce the Spring Festival, they may talk about dumplings and red packets but forget family reunion. When they introduce Thanksgiving Day, they may remember turkey but forget gratitude. If they stop there, listeners may know what people eat, but they will not understand why people celebrate. A good festival introduction should have a clear order. ____42____ Start with the name and date, then explain typical activities, and finally tell the meaning behind them. This order helps listeners follow your ideas and remember key information. It also prevents the introduction from becoming a list of unrelated facts. Examples are useful, but they should be chosen carefully. ____43____ If you describe the Mid-Autumn Festival, one short story about sharing moon cakes with grandparents may be better than five empty sentences. A real experience can show why the festival matters to ordinary people. When introducing foreign festivals, respect is also necessary. ____44____ Ask questions politely and avoid laughing at customs that are different from yours. Different festivals may have different forms, yet they often share similar wishes, such as family love, thanks and hope for a better life. In this way, festival learning becomes more than memorizing words. ____45____ Students can use English to introduce Chinese culture confidently and understand other cultures with an open mind. 选项： A. Do not judge a custom before you understand its background. B. The order can be name, date, activity and meaning. C. It becomes a bridge for communication. D. However, the meaning of a festival is just as important. E. One personal detail can make the introduction warmer. Ⅴ．语法填空（10小题，共20分） 阅读下面短文，在空白处填入1个适当的单词或括号内单词的正确形式。 Last week, our class practiced dealing with customer complaints. Ms. Zhao gave us a letter from a customer ____ 46 ____ had received the wrong leaflets. The customer was angry because the delay might cause a loss to his business. After ____ 47 ____ (read) the letter, we first listed the problem, the cause and the request. Then we discussed how to reply ____ 48 ____ (polite). Our group decided ____ 49 ____ (write) an email in four parts. First, we expressed a sincere apology. Second, we explained that the wrong address sheet ____ 50 ____ (put) on the package by mistake. Third, we promised to arrange a second delivery ____ 51 ____ the customer could get the right leaflets the next day. Finally, we offered ____ 52 ____ discount to make up for the inconvenience. Ms. Zhao said our solution was ____ 53 ____ (practice) and clear. Through the activity, I learned ____ 54 ____ service work requires both language skills and responsibility. If we listen carefully and solve problems quickly, customers will ____ 55 ____ (true) feel respected. Ⅵ．完成句子（5小题，共15分） 根据所给中文提示补全英文句子。 56．我们在使用新工具前应该比较其利弊。 We should compare the _____________________ of a new tool before using it. 57．这部手机仍在保修期内。 The mobile phone is still _____________________. 58．他们最终决定选定那个靠近学校的社区。 They finally _____________________ the community near the school. 59．即使天气不好，快递员也按时送到了货物。 The delivery man sent the goods on time _____________________ the weather was bad. 60．我们会把步骤写清楚，以便老人能独立使用这个应用程序。 We will write the steps clearly _____________________ old people can use the app by themselves. Ⅶ．应用写作（1小题，共10分） 61．假如你是某网店客服人员Li Hua，顾客投诉所购书包配送延迟且颜色发错。请你用英文写一封约40词的回复邮件，内容包括：表达歉意；说明处理办法；承诺改进服务。 _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $