Unit 1——Unit 4阶段测试卷（B卷·能力提升）《英语 基础模块1》（高教版第三版）单元过关卷（原卷版+解析版）

编写说明：本套试卷紧扣《英语 基础模块1》（高教版第三版）教材，以教材单元为基准精准覆盖核心考点。 每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计4份综合测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 基础模块1》（高教版第三版）《单元过关卷》 Unit 1——Unit 4阶段测试卷 B卷·能力提升 考试时间：120分钟 满分：150分 班级_____姓名_____学号_____成绩_____ Ⅰ．补全对话（5小题，共10分） 阅读下列简短对话，从A、B、C、D中选出最佳答案，将对话补全。 1．— I am not sure whether AI tools should be used in every class. — ________. They are helpful, but we should not depend on them too much. A. You have a point B. Enjoy the moon cakes C. Here is your receipt D. Turn left at the gate 【答案】A 【详解】考查表达部分赞同。上句对AI使用提出疑虑，下句指出AI有帮助但不能过度依赖，说明说话人认可对方观点有道理。A项“You have a point”符合语境。B、C、D项分别属于节日、购物和问路场景，均不合适。 2．— Could you recommend a community for my parents? They need a clinic nearby. — ________. Green Garden has a clinic and a quiet park. A. I want a refund B. That is a festival C. Robots cook there D. I think it is suitable 【答案】D 【详解】考查社区推荐。问句要求推荐适合父母、附近有诊所的社区；后句说明Green Garden有诊所和安静公园，因此空处应表示“我认为它合适”。D项符合语境。 3．— The hotel sent us the wrong room card again. — ________. You should call the service desk and explain the problem. A. It tastes sweet B. We are on the same page C. That is really inconvenient D. Please watch the gala 【答案】C 【详解】考查回应投诉或不便。酒店再次给错房卡给顾客造成麻烦，空处应表达理解和不便。C项“那真的很不方便”符合语境。A、B、D项均不能回应服务问题。 4．— What do people usually do during the Water-Splashing Festival? — ________. They believe it can wash away bad luck. A. They check the battery B. They splash water at each other C. They compare locations D. They reduce the price 【答案】B 【详解】考查节日活动。问句询问泼水节通常做什么，后句说这能洗去坏运气，B项“人们相互泼水”符合节日习俗和上下文。 5．— Thank you for dealing with my complaint so patiently. — ________. We are always ready to help customers. A. It is our pleasure B. No, it is too risky C. I prefer robots D. The moon is bright 【答案】A 【详解】考查回应感谢。顾客感谢耐心处理投诉，服务人员应礼貌回应。A项“It is our pleasure”符合客服语境。其他选项均与感谢回应无关。 Ⅱ．词汇（10小题，共20分） 阅读下列句子，从A、B、C、D中选出与划线单词或短语在句中意思最接近的中文释义。 6．The Lantern Festival marks the end of the Chinese New Year celebration. A. 导致 B. 标志 C. 投诉 D. 申请 【答案】B 【详解】考查动词词义。mark可表示“标志；标示”。句中元宵节标志着春节庆祝的结束，故选B。A、C、D项均不符合节日语境。 7．The local people prepared snacks for visitors at the temple fair. A. 空白的 B. 危险的 C. 当地的 D. 专业的 【答案】C 【详解】考查形容词词义。local表示“当地的”。句中people prepared snacks for visitors at the temple fair指当地人为游客准备小吃，故选C。 8．A good location can make an apartment more attractive to future buyers. A. 迟到的 B. 感激的 C. 吸引人的 D. 重复的 【答案】C 【详解】考查形容词词义。attractive意为“吸引人的”。好位置能使公寓对未来买家更有吸引力，故选C。 9．We should compare our needs before we decide on a neighborhood. A. 延迟 B. 选定 C. 充电 D. 道歉 【答案】B 【详解】考查动词短语。decide on表示“决定；选定”。句中指在选定街区之前要比较需求，故选B。 10．Face recognition is one common application of AI technology. A. 应用 B. 收据 C. 庙会 D. 折扣 【答案】A 【详解】考查名词词义。application在科技语境中表示“应用”。人脸识别是AI技术的一种常见应用，因此选A。 11．The factory uses robots to perform dangerous tasks. A. 欣赏 B. 团聚 C. 执行 D. 退款 【答案】C 【详解】考查动词词义。perform可表示“执行；进行”。句中robots与dangerous tasks搭配，表示执行危险任务，故选C。 12．Downloading unknown apps may increase the risk of harm. A. 象征 B. 位置 C. 耐心 D. 风险 【答案】D 【详解】考查名词词义。risk意为“风险”。下载未知应用可能增加伤害风险，故选D。 13．The service center will exchange the broken sports watch for a new one. A. 表达 B. 装饰 C. 扫描 D. 调换 【答案】D 【详解】考查动词词义。exchange表示“调换；更换”。句中broken sports watch和a new one说明服务中心将换新，故选D。 14．The delayed delivery may cause loss to the small shop. A. 效率 B. 团圆 C. 损失 D. 优势 【答案】C 【详解】考查名词词义。loss表示“损失”。延迟送货可能给小店造成损失，因此选C。 15．The manager promised to work out a clear solution within two days. A. 生产线 B. 解决办法 C. 标志 D. 当地人 【答案】B 【详解】考查名词词义。solution意为“解决办法”。经理承诺两天内制定清晰方案，符合处理问题语境，故选B。 Ⅲ．完形填空（15小题，共30分） 阅读下面短文，掌握其大意，然后从16—30各题所给的A、B、C、D四个选项中，选出最佳答案。 At the beginning of this term, our school opened a training room with several smart machines. The room was designed to help students learn how AI could be used in real work. I joined the guide team because I wanted to know whether technology was really as useful as people said. On the first open day, many visitors came in, and I was asked to ____16____ how the robot arm worked. The robot arm could move small parts from one box to another. It looked simple, but the teacher told us that every step was controlled by a program. If the program was wrong, the machine might ____17____ mistakes again and again. This made me understand that AI was not magic. It needed people to design, check and use it ____18____. A boy asked whether robots would replace all workers. I did not answer at once. Instead, I showed him a task that the robot could not finish. It could pick up a metal part, but it could not decide how to comfort a classmate who felt ____19____ after failing a skills test. The boy smiled and said human care was still ____20____. Later, a problem happened. One visitor put his hand too close to the machine while taking photos. The sensor stopped the robot arm, but everyone was ____21____. Our teacher asked us to discuss the accident. We decided to put a yellow line on the floor, make a larger warning ____22____, and arrange one student to remind visitors before each show. These small changes improved safety. They also taught us that efficiency should never be the only ____23____. A good workplace needs both smart tools and responsible people. After the open day, I wrote a report about the ____24____ and problems of AI. I mentioned that robots can lower costs, perform dangerous work and make life more convenient. However, if people depend on them too much, they may lose the chance to think, communicate and solve problems. Now I hold a more careful ____25____ toward AI. I welcome it, but I also believe humans must stay in control. Technology becomes a blessing only when we use it with knowledge, rules and ____26____. This lesson has influenced the way I study. When I use an AI tool to check my writing, I do not copy every sentence ____27____. I compare its advice with my own purpose and correct mistakes by myself. In this way, AI becomes a helper instead of a ____28____. It improves my efficiency, but it does not replace my thinking. I hope more students can learn to use technology ____29____, because the future will need workers who understand both machines and people. That is the real ____30____ of our training room. 16． A. hide B. explain C. refund D. decorate 17． A. avoid B. repeat C. celebrate D. forgive 18． A. silently B. angrily C. properly D. recently 19． A. proud B. excited C. relaxed D. upset 20． A. necessary B. salty C. blank D. local 21． A. careless B. worried C. famous D. thankful 22． A. receipt B. discount C. sign D. snack 23． A. complaint B. purpose C. apology D. festival 24． A. locals B. sizes C. batteries D. pros 25． A. map B. order C. attitude D. package 26． A. damage B. screen C. powder D. patience 27． A. blindly B. clearly C. politely D. safely 28． A. teacher B. bridge C. visitor D. master 29． A. carelessly B. suddenly C. wisely D. loudly 30． A. price B. color C. risk D. value 【答案】16.B 17.B 18.C 19.D 20.A 21.B 22.C 23.B 24.D 25.C 26.D 27.A 28.D 29.C 30.D 【详解】16.空后为how the robot arm worked，作为讲解员应解释机器臂工作原理，explain符合语境。hide、refund、decorate均不能与工作原理搭配。 【详解】17.如果程序错误，机器可能反复犯错，repeat“重复”符合again and again。avoid、celebrate、forgive均不合逻辑。 【详解】18.AI需要人设计、检查并正确使用，properly“正确地；恰当地”符合科技使用主题。silently、angrily、recently均不能表达使用方式要求。 【详解】19.技能测试失败后同学会感到upset“沮丧的”。proud、excited、relaxed均与失败后的情绪不符。 【详解】20.机器人不能安慰人，说明人的关怀仍然necessary“必要的”。salty、local、blank均不符合抽象评价。 【详解】21.参观者手靠近机器，虽然传感器停止了机器，但大家会担心，worried符合事故场景。careless、famous、thankful均不合适。 【详解】22.为了提醒安全，应制作更大的warning sign“警示标志”。receipt、discount、snack均与安全提示无关。 【详解】23.句意为“效率绝不应是唯一目的”，purpose符合对工作场所价值的讨论。complaint、apology、festival均不合语义。 【详解】24.固定表达pros and problems/benefits and problems，此处与后文列举优点和问题对应，pros表示“优点”，故选B。 【详解】25.hold an attitude toward...表示“对……持某种态度”。句中作者对AI持更谨慎的态度，attitude正确。 【详解】26.技术需要知识、规则和patience“耐心”来使用，表达负责任的态度。damage、powder、screen不能与knowledge、rules并列。 【详解】27.作者不用AI时不盲目照抄每句话，blindly“盲目地”符合后文compare和correct by myself。clearly、politely、safely均不体现避免照抄。 【详解】28.AI应成为helper而不是master“主人；支配者”，与不替代思考的观点一致。teacher、visitor、bridge均不能形成鲜明对比。 【详解】29.希望学生明智地使用技术，wisely符合全文主旨。carelessly、suddenly、loudly均与安全负责使用相反。 【详解】30.训练室的真正value“价值”是让学生理解机器和人。price、color、risk均不能概括教育意义。 Ⅳ．阅读理解（15小题，共45分） 阅读下列短文，从每题所给的A、B、C、D四个选项中选出最佳答案；C篇根据上下文将五个选项填入文中空缺处。 A Every autumn, Sunshine Vocational School holds a festival exchange day. This year, Class 2 chose to introduce the Lantern Festival to foreign students. The class did not copy long history paragraphs from the Internet. Instead, they designed four small stations: making paper lanterns, guessing lantern riddles, tasting tangyuan and watching a short dragon dance video. Each station used simple English cards so visitors could understand the meaning of the activity quickly. Mei was responsible for the riddle station. At first, she only prepared difficult riddles because she wanted the activity to look special. During a practice, however, her classmates could not answer most of them. The teacher reminded her that a good cultural activity should help people join in, not make them feel nervous. Mei changed the riddles into easier ones and added pictures as clues. She also learned to say, “Would you like to have a try?” instead of pushing visitors to answer. On the exchange day, many foreign students enjoyed the station. One student guessed three riddles and said that the pictures helped him a lot. After the activity, Mei understood that introducing culture requires both knowledge and kindness. If the language is clear and the design is friendly, visitors will be more willing to learn. 31．What festival did Class 2 introduce? A. Thanksgiving Day. B. Songkran. C. The Lantern Festival. D. Christmas. 32．How many small stations did the class design? A. Two. B. Four. C. Six. D. Eight. 33．Why did Mei change the riddles? A. Because most classmates could not answer them. B. Because visitors disliked tangyuan. C. Because the video was too short. D. Because the room had no lanterns. 34．What did Mei add as clues? A. Receipts. B. Batteries. C. Maps. D. Pictures. 35．What does the passage mainly tell us? A. Cultural activities should be clear and friendly. B. Students should avoid all foreign festivals. C. Lantern riddles must always be difficult. D. Videos are more important than communication. 【答案】31.C 32.B 33.A 34.D 35.A 【导语】本文讲述Sunshine Vocational School开展元宵节文化交流活动，学生Mei在老师提醒下调整灯谜难度和交流方式，说明文化介绍要兼顾知识、清晰表达和友好设计。 【详解】31. 第一段“This year, Class 2 chose to introduce the Lantern Festival”明确说明介绍的是元宵节，故选C。 【详解】32. 第一段提到“They designed four small stations”，说明共设计四个小站，故选B。 【详解】33. 第二段“her classmates could not answer most of them”以及老师提醒活动应帮助参与，说明她更换谜语的原因是原谜语太难，故选A。 【详解】34. 第二段“added pictures as clues”直接说明她增加了图片作为线索，故选D。 【详解】35. 文章通过Mei调整谜语难度和表达方式的经历，说明文化介绍要语言清楚、设计友好，A项概括最准确。 B When people talk about excellent customer service, they often think of quick replies. However, a quick reply is not enough if it does not solve the real problem. A small online store learned this lesson from a complaint about delayed delivery. A customer ordered ten boxes of handmade snacks for a company meeting. The snacks were expected to arrive on Monday morning, but they did not arrive until Tuesday afternoon. Some snacks were broken because the package had been pressed during transport. The customer wrote an angry email. Instead of sending a short apology, the service team first checked the order number, delivery record and photos of the broken snacks. They found that the delay was caused by a wrong address sheet put on the package by a new worker. The manager then called the customer in person. He explained the cause, apologized for the inconvenience and offered three solutions: sending fresh snacks for free, reducing the price by 20 percent, or refunding the money at once. The customer chose the first two solutions because the meeting had been postponed. After this case, the store changed its process. Workers had to check each address sheet twice before delivery. Packages for meetings or festivals were marked with bright labels. The service team also sent a message after delivery to ask whether the goods arrived safely. These steps cost extra time, but they reduced complaints greatly. The store understood that service quality comes from responsibility before problems happen and sincerity after problems appear. 36．What problem did the customer complain about? A. Wrong room cards. B. Delayed delivery and broken snacks. C. A blank phone screen. D. A noisy robot waiter. 37．What did the service team check first? A. The festival date. B. The school map. C. The order number, delivery record and photos. D. The robot program. 38．What caused the delay? A. A wrong address sheet. B. A missing receipt. C. A heavy rainstorm. D. An AI tool. 39．What does the underlined word “postponed” in Paragraph 2 probably mean? A. 取消 B. 推迟 C. 庆祝 D. 比较 40．What lesson did the store learn? A. Labels are useless for packages. B. Customers should not write emails. C. Quick replies can replace solutions. D. Good service needs responsibility and sincerity. 【答案】36.B 37.C 38.A 39.B 40.D 【导语】本文讲述一家网店处理延迟送达和货品破损投诉的过程，说明优质客户服务不仅要快速回应，更要准确核查、提供方案、改进流程并体现责任与真诚。 【详解】36. 第一段说明零食周一应到却周二下午才到，且部分零食因运输受压而破损，因此投诉问题是延迟送达和零食破损，故选B。 【详解】37. 第二段“first checked the order number, delivery record and photos of the broken snacks”明确说明服务团队先核对订单号、配送记录和照片，故选C。 【详解】38. 第二段说明延迟是因为新员工把错误地址单贴到了包裹上，A项正确。 【详解】39. 顾客选择重新发送和降价，是因为会议已经postponed，结合零食仍可用于会议可推知该词意为“推迟”，故选B。 【详解】40. 文章最后一句指出服务质量来自问题发生前的责任和问题出现后的真诚，D项概括准确。 C Choosing a community is not only choosing a building. It is choosing a lifestyle. Some buyers look only at the price, but they may feel unhappy later if the neighborhood does not meet their needs. ____41____ A clear list can help them compare different places more wisely. The first question is about daily facilities. Is there a convenience store, a clinic or a laundry nearby? ____42____ For example, an old person may need a clinic within walking distance, while a young worker may care more about a fitness center or public transportation. The second question is about surroundings. A good location can save time and hold value better. ____43____ Talking with locals is also helpful because they know the real traffic, noise and safety conditions better than advertisements do. The third question is about community spirit. Beautiful gardens are attractive, but friendly neighbors and responsible services are more important in daily life. ____44____ A community center that answers requests patiently can make residents feel respected. Finally, buyers should walk around the neighborhood in person before making a decision. Photos may show clean roads and bright rooms, but they cannot show everything. ____45____ Only after real experience can buyers know whether the place truly suits them. 选项： A. Different people need different facilities. B. So buyers should make a wants and needs list first. C. They may find details that are not shown online. D. Families with children often care about nearby schools. E. Volunteers who help others can make the place warmer. 【答案】41.B 42.A 43.D 44.E 45.C 【导语】本文围绕如何选择社区提出建议：先列需求清单，关注设施、周边环境、社区精神，并亲自实地走访，从而判断社区是否真正适合自己。 【详解】41.空前说只看价格可能导致社区不满足需求，空后说清晰清单能帮助比较，B项建议先列需求清单，承上启下，故选B。 【详解】42.空前询问日常设施，空后分别举老人和年轻工作者需求不同的例子，A项“不同的人需要不同设施”符合段落逻辑。 【详解】43.空前讨论周边环境和位置价值，空后说与当地人交谈也有帮助。D项提到有孩子家庭关注附近学校，是位置因素的具体例子，故选D。 【详解】44.空前说友好邻居和负责任服务更重要，空后说社区中心耐心回应需求，E项中volunteers help others体现社区温度，衔接自然。 【详解】45.空前说照片不能展示一切，空后说真实体验后才能知道是否适合，C项指出亲自走访能发现网上没有的细节，故选C。 Ⅴ．语法填空（10小题，共20分） 阅读下面短文，在空白处填入1个适当的单词或括号内单词的正确形式。 A customer service club was started in our school last month. The club teaches students how ____46____ (deal) with complaints politely. During the first meeting, our teacher showed us an email from a customer ____47____ goods were delivered late. The customer was angry, but the teacher asked us not to answer too ____48____ (quick). We first read the email and found the key information. The order ____49____ (place) two weeks before the complaint, and the package was delayed because a wrong address sheet had been used. Then we discussed ____50____ solution would be the most suitable. Some students suggested sending the goods again, while others thought a discount should ____51____ (offer). Finally, we wrote a reply together. We expressed ____52____ sincere apology and promised to check the delivery process. Since then, I ____53____ (learn) that good service needs patience. If workers listen carefully ____54____ they make a decision, customers will feel respected. The activity also helps me understand that professional ethics ____55____ (be) important in every service job. 【答案】46.to deal 47.whose 48.quickly 49.was placed 50.which 51.be offered 52.a 53.have learned/have learnt 54.before 55.are 【详解】46.考查“疑问词+不定式”结构。how to deal with complaints表示“如何处理投诉”，作teaches的宾语补足内容，故填to deal。 【详解】47.考查定语从句。空处引导定语从句修饰a customer，且表示“这位顾客的货物”，应用whose。 【详解】48.考查副词。空处修饰动词answer，应用quick的副词形式quickly，表示“不要太快回复”。 【详解】49.考查被动语态。主语The order与place之间为被动关系，且two weeks before the complaint表示过去时间，主语单数，故填was placed。 【详解】50.考查宾语从句连接词。句意为“讨论哪一种解决方案最合适”，空处在从句中修饰solution，表示选择范围，故填which。 【详解】51.考查含情态动词的被动语态。discount与offer之间为被动关系，should后用be done结构，因此填be offered。 【详解】52.考查冠词。apology为单数可数名词，此处泛指“一次真诚的道歉”，sincere以辅音音素开头，故填a。 【详解】53.考查现在完成时。Since then提示从过去延续到现在的学习结果，主语I后用have learned或have learnt。 【详解】54.考查时间状语从句。句意为“如果工作人员在作决定之前认真倾听”，before符合语义，体现先倾听再决定。 【详解】55.考查主谓一致。professional ethics作复数意义，描述一般事实，用一般现在时are。 Ⅵ．完成句子（5小题，共15分） 根据所给中文提示补全英文句子。 56．你最好亲自考察这个街区。 You had better ____________________ in person. 【答案】explore the neighborhood 【详解】考查动词短语。explore表示“探索；考察”，neighborhood表示“街区；街坊”。had better后接动词原形，因此填explore the neighborhood。 57．毫无疑问，人工智能已经应用于许多领域。 There is no doubt that AI ____________________ many fields. 【答案】has been applied to 【详解】考查现在完成时的被动语态。AI与apply之间是被动关系，且强调已经应用于许多领域，用has been applied to。 58．客服解释了包裹为什么被延迟。 The customer service worker explained ____________________. 【答案】why the package was delayed 【详解】考查宾语从句。explained后接why引导的宾语从句，从句用陈述语序；package与delay之间为被动关系，故填why the package was delayed。 59．即使顾客很生气，我们也应该耐心倾听。 We should listen patiently ____________________. 【答案】even if/even though the customer is angry 【详解】考查让步状语从句。even if/even though表示“即使”，后接从句the customer is angry，符合句意。 60．在选定社区之前，列需求清单是有用的。 It is useful ____________________ before deciding on a community. 【答案】to make a needs list 【详解】考查It is+adj.+to do sth.句型。真正主语为to make a needs list，表示“列需求清单”，故填to make a needs list。 Ⅶ．应用写作（1小题，共10分） 61．假如你是某网店客服李华，一位顾客投诉运动手表无法充电。请你写一封约40词的英文回复邮件，内容包括：表达歉意；说明处理方式；作出服务承诺。 _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 【参考范文】 Dear Sir or Madam, We are sorry for the inconvenience caused. Please send us your receipt and we will check the sports watch immediately. If it is still under guarantee, we will exchange it for you. We promise to improve our service. Yours sincerely, Li Hua 【词汇积累】inconvenience不便；receipt收据；under guarantee在保修期内；exchange调换。 【句式拓展】We are sorry for...；If it is still under guarantee, we will...。 【点睛】范文采用客服邮件格式，先表达歉意，再要求顾客提供receipt并说明会immediately检查；随后用If条件句说明在保修期内可调换，最后作出改进服务承诺。内容覆盖题目三项要求，语言符合投诉处理场景。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：本套试卷紧扣《英语 基础模块1》（高教版第三版）教材，以教材单元为基准精准覆盖核心考点。 每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计4份综合测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 基础模块1》（高教版第三版）《单元过关卷》 Unit 1——Unit 4阶段测试卷 B卷·能力提升 考试时间：120分钟 满分：150分 班级_____姓名_____学号_____成绩_____ Ⅰ．补全对话（5小题，共10分） 阅读下列简短对话，从A、B、C、D中选出最佳答案，将对话补全。 1．— I am not sure whether AI tools should be used in every class. — ________. They are helpful, but we should not depend on them too much. A. You have a point B. Enjoy the moon cakes C. Here is your receipt D. Turn left at the gate 2．— Could you recommend a community for my parents? They need a clinic nearby. — ________. Green Garden has a clinic and a quiet park. A. I want a refund B. That is a festival C. Robots cook there D. I think it is suitable 3．— The hotel sent us the wrong room card again. — ________. You should call the service desk and explain the problem. A. It tastes sweet B. We are on the same page C. That is really inconvenient D. Please watch the gala 4．— What do people usually do during the Water-Splashing Festival? — ________. They believe it can wash away bad luck. A. They check the battery B. They splash water at each other C. They compare locations D. They reduce the price 5．— Thank you for dealing with my complaint so patiently. — ________. We are always ready to help customers. A. It is our pleasure B. No, it is too risky C. I prefer robots D. The moon is bright Ⅱ．词汇（10小题，共20分） 阅读下列句子，从A、B、C、D中选出与划线单词或短语在句中意思最接近的中文释义。 6．The Lantern Festival marks the end of the Chinese New Year celebration. A. 导致 B. 标志 C. 投诉 D. 申请 7．The local people prepared snacks for visitors at the temple fair. A. 空白的 B. 危险的 C. 当地的 D. 专业的 8．A good location can make an apartment more attractive to future buyers. A. 迟到的 B. 感激的 C. 吸引人的 D. 重复的 9．We should compare our needs before we decide on a neighborhood. A. 延迟 B. 选定 C. 充电 D. 道歉 10．Face recognition is one common application of AI technology. A. 应用 B. 收据 C. 庙会 D. 折扣 11．The factory uses robots to perform dangerous tasks. A. 欣赏 B. 团聚 C. 执行 D. 退款 12．Downloading unknown apps may increase the risk of harm. A. 象征 B. 位置 C. 耐心 D. 风险 13．The service center will exchange the broken sports watch for a new one. A. 表达 B. 装饰 C. 扫描 D. 调换 14．The delayed delivery may cause loss to the small shop. A. 效率 B. 团圆 C. 损失 D. 优势 15．The manager promised to work out a clear solution within two days. A. 生产线 B. 解决办法 C. 标志 D. 当地人 Ⅲ．完形填空（15小题，共30分） 阅读下面短文，掌握其大意，然后从16—30各题所给的A、B、C、D四个选项中，选出最佳答案。 At the beginning of this term, our school opened a training room with several smart machines. The room was designed to help students learn how AI could be used in real work. I joined the guide team because I wanted to know whether technology was really as useful as people said. On the first open day, many visitors came in, and I was asked to ____16____ how the robot arm worked. The robot arm could move small parts from one box to another. It looked simple, but the teacher told us that every step was controlled by a program. If the program was wrong, the machine might ____17____ mistakes again and again. This made me understand that AI was not magic. It needed people to design, check and use it ____18____. A boy asked whether robots would replace all workers. I did not answer at once. Instead, I showed him a task that the robot could not finish. It could pick up a metal part, but it could not decide how to comfort a classmate who felt ____19____ after failing a skills test. The boy smiled and said human care was still ____20____. Later, a problem happened. One visitor put his hand too close to the machine while taking photos. The sensor stopped the robot arm, but everyone was ____21____. Our teacher asked us to discuss the accident. We decided to put a yellow line on the floor, make a larger warning ____22____, and arrange one student to remind visitors before each show. These small changes improved safety. They also taught us that efficiency should never be the only ____23____. A good workplace needs both smart tools and responsible people. After the open day, I wrote a report about the ____24____ and problems of AI. I mentioned that robots can lower costs, perform dangerous work and make life more convenient. However, if people depend on them too much, they may lose the chance to think, communicate and solve problems. Now I hold a more careful ____25____ toward AI. I welcome it, but I also believe humans must stay in control. Technology becomes a blessing only when we use it with knowledge, rules and ____26____. This lesson has influenced the way I study. When I use an AI tool to check my writing, I do not copy every sentence ____27____. I compare its advice with my own purpose and correct mistakes by myself. In this way, AI becomes a helper instead of a ____28____. It improves my efficiency, but it does not replace my thinking. I hope more students can learn to use technology ____29____, because the future will need workers who understand both machines and people. That is the real ____30____ of our training room. 16． A. hide B. explain C. refund D. decorate 17． A. avoid B. repeat C. celebrate D. forgive 18． A. silently B. angrily C. properly D. recently 19． A. proud B. excited C. relaxed D. upset 20． A. necessary B. salty C. blank D. local 21． A. careless B. worried C. famous D. thankful 22． A. receipt B. discount C. sign D. snack 23． A. complaint B. purpose C. apology D. festival 24． A. locals B. sizes C. batteries D. pros 25． A. map B. order C. attitude D. package 26． A. damage B. screen C. powder D. patience 27． A. blindly B. clearly C. politely D. safely 28． A. teacher B. bridge C. visitor D. master 29． A. carelessly B. suddenly C. wisely D. loudly 30． A. price B. color C. risk D. value Ⅳ．阅读理解（15小题，共45分） 阅读下列短文，从每题所给的A、B、C、D四个选项中选出最佳答案；C篇根据上下文将五个选项填入文中空缺处。 A Every autumn, Sunshine Vocational School holds a festival exchange day. This year, Class 2 chose to introduce the Lantern Festival to foreign students. The class did not copy long history paragraphs from the Internet. Instead, they designed four small stations: making paper lanterns, guessing lantern riddles, tasting tangyuan and watching a short dragon dance video. Each station used simple English cards so visitors could understand the meaning of the activity quickly. Mei was responsible for the riddle station. At first, she only prepared difficult riddles because she wanted the activity to look special. During a practice, however, her classmates could not answer most of them. The teacher reminded her that a good cultural activity should help people join in, not make them feel nervous. Mei changed the riddles into easier ones and added pictures as clues. She also learned to say, “Would you like to have a try?” instead of pushing visitors to answer. On the exchange day, many foreign students enjoyed the station. One student guessed three riddles and said that the pictures helped him a lot. After the activity, Mei understood that introducing culture requires both knowledge and kindness. If the language is clear and the design is friendly, visitors will be more willing to learn. 31．What festival did Class 2 introduce? A. Thanksgiving Day. B. Songkran. C. The Lantern Festival. D. Christmas. 32．How many small stations did the class design? A. Two. B. Four. C. Six. D. Eight. 33．Why did Mei change the riddles? A. Because most classmates could not answer them. B. Because visitors disliked tangyuan. C. Because the video was too short. D. Because the room had no lanterns. 34．What did Mei add as clues? A. Receipts. B. Batteries. C. Maps. D. Pictures. 35．What does the passage mainly tell us? A. Cultural activities should be clear and friendly. B. Students should avoid all foreign festivals. C. Lantern riddles must always be difficult. D. Videos are more important than communication. B When people talk about excellent customer service, they often think of quick replies. However, a quick reply is not enough if it does not solve the real problem. A small online store learned this lesson from a complaint about delayed delivery. A customer ordered ten boxes of handmade snacks for a company meeting. The snacks were expected to arrive on Monday morning, but they did not arrive until Tuesday afternoon. Some snacks were broken because the package had been pressed during transport. The customer wrote an angry email. Instead of sending a short apology, the service team first checked the order number, delivery record and photos of the broken snacks. They found that the delay was caused by a wrong address sheet put on the package by a new worker. The manager then called the customer in person. He explained the cause, apologized for the inconvenience and offered three solutions: sending fresh snacks for free, reducing the price by 20 percent, or refunding the money at once. The customer chose the first two solutions because the meeting had been postponed. After this case, the store changed its process. Workers had to check each address sheet twice before delivery. Packages for meetings or festivals were marked with bright labels. The service team also sent a message after delivery to ask whether the goods arrived safely. These steps cost extra time, but they reduced complaints greatly. The store understood that service quality comes from responsibility before problems happen and sincerity after problems appear. 36．What problem did the customer complain about? A. Wrong room cards. B. Delayed delivery and broken snacks. C. A blank phone screen. D. A noisy robot waiter. 37．What did the service team check first? A. The festival date. B. The school map. C. The order number, delivery record and photos. D. The robot program. 38．What caused the delay? A. A wrong address sheet. B. A missing receipt. C. A heavy rainstorm. D. An AI tool. 39．What does the underlined word “postponed” in Paragraph 2 probably mean? A. 取消 B. 推迟 C. 庆祝 D. 比较 40．What lesson did the store learn? A. Labels are useless for packages. B. Customers should not write emails. C. Quick replies can replace solutions. D. Good service needs responsibility and sincerity. C Choosing a community is not only choosing a building. It is choosing a lifestyle. Some buyers look only at the price, but they may feel unhappy later if the neighborhood does not meet their needs. ____41____ A clear list can help them compare different places more wisely. The first question is about daily facilities. Is there a convenience store, a clinic or a laundry nearby? ____42____ For example, an old person may need a clinic within walking distance, while a young worker may care more about a fitness center or public transportation. The second question is about surroundings. A good location can save time and hold value better. ____43____ Talking with locals is also helpful because they know the real traffic, noise and safety conditions better than advertisements do. The third question is about community spirit. Beautiful gardens are attractive, but friendly neighbors and responsible services are more important in daily life. ____44____ A community center that answers requests patiently can make residents feel respected. Finally, buyers should walk around the neighborhood in person before making a decision. Photos may show clean roads and bright rooms, but they cannot show everything. ____45____ Only after real experience can buyers know whether the place truly suits them. 选项： A. Different people need different facilities. B. So buyers should make a wants and needs list first. C. They may find details that are not shown online. D. Families with children often care about nearby schools. E. Volunteers who help others can make the place warmer. Ⅴ．语法填空（10小题，共20分） 阅读下面短文，在空白处填入1个适当的单词或括号内单词的正确形式。 A customer service club was started in our school last month. The club teaches students how ____46____ (deal) with complaints politely. During the first meeting, our teacher showed us an email from a customer ____47____ goods were delivered late. The customer was angry, but the teacher asked us not to answer too ____48____ (quick). We first read the email and found the key information. The order ____49____ (place) two weeks before the complaint, and the package was delayed because a wrong address sheet had been used. Then we discussed ____50____ solution would be the most suitable. Some students suggested sending the goods again, while others thought a discount should ____51____ (offer). Finally, we wrote a reply together. We expressed ____52____ sincere apology and promised to check the delivery process. Since then, I ____53____ (learn) that good service needs patience. If workers listen carefully ____54____ they make a decision, customers will feel respected. The activity also helps me understand that professional ethics ____55____ (be) important in every service job. Ⅵ．完成句子（5小题，共15分） 根据所给中文提示补全英文句子。 56．你最好亲自考察这个街区。 You had better ____________________ in person. 57．毫无疑问，人工智能已经应用于许多领域。 There is no doubt that AI ____________________ many fields. 58．客服解释了包裹为什么被延迟。 The customer service worker explained ____________________. 59．即使顾客很生气，我们也应该耐心倾听。 We should listen patiently ____________________. 60．在选定社区之前，列需求清单是有用的。 It is useful ____________________ before deciding on a community. Ⅶ．应用写作（1小题，共10分） 61．假如你是某网店客服李华，一位顾客投诉运动手表无法充电。请你写一封约40词的英文回复邮件，内容包括：表达歉意；说明处理方式；作出服务承诺。 _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $