第3卷 交际应用（复杂交际）-【2027年新考纲】重庆市（高职分类考试）《英语45分钟训练卷》（原卷版+解析版）

**基本信息** 聚焦投诉、劝告与情感表达三大功能话题，通过8组真实对话构建复杂交际情境训练，提升高阶语用能力与语言运用能力。 **专项设计** |模块|题量/典例|题型特征|知识逻辑| |----|-----------|----------|----------| |投诉|2组对话（商品质量/餐厅服务）|补全对话（多余选项）|从具体投诉场景到问题解决，覆盖道歉、补偿等交际链| |劝告|2组对话（戒烟/学习方法）|补全对话（多余选项）|基于关心立场，提供建议与支持，体现逻辑劝说过程| |情感表达|4组对话（担心/同情/喜悦/遗憾）|补全对话（多余选项）|涵盖消极与积极情感，构建共情与回应的完整表达体系|

编写说明：本卷依据最新版《中等职业学校英语课程标准》编写。本系列定位为45分钟训练卷，用于课堂限时训练、周测检测和阶段复习。本卷为交际应用专项训练第3卷，聚焦复杂交际场景——投诉、劝告与情感表达三大功能话题，通过8组真实对话帮助考生提升在复杂交际情境下的语言运用和高阶语用能力。 【2027年新考纲】重庆市（高职分类考试）《英语45分钟训练卷》 第3卷 交际应用（复杂交际） 考试时间：45分钟 满分：100分 班级_________姓名_________学号_________成绩_________ 交际应用（共40小题，每小题2.5分，满分100分） 用所给句子补全下面八段对话。选项中有两项为多余选项。 (一) 投诉商品质量问题 A: Good afternoon. I bought these shoes here last week. B: Yes, I remember. ____1____ A: The sole is coming off after just three days of wear. B: Let me have a look. ____2____ A: Here is the receipt. I expected better quality. B: I am very sorry about this. ____3____ A: I would prefer to get a refund, please. B: Of course. ____4____ A: Yes, I have my bank card. ____5____ B: It takes about three working days. I will process it now. A. Do you have the receipt? B. How long will the refund take? C. Is there something wrong? D. Would you like a different pair? E. Would you like a refund or an exchange? F. Can I help you? G. That is clearly a quality problem. 【答案】1. C 2. A 3. G 4. E 5. B 【导语】顾客向商店投诉购买的鞋子有质量问题。 【详解】 1. 顾客来店说上周买的鞋，店员应询问问题。C Is there something wrong? 自然关切引出脱胶问题，正确。A问收据在后；B问退款时间在决定退款后；D换货在了解问题后；E退款换货选择在后；F问帮什么已过开场；G判断质量问题在看过鞋后。故选C。 2. 看过鞋后应索要收据。A Do you have the receipt? 核实购买凭证，正确。B退款时间后；C已用；D换货选项后；E选择在后；F开场已过；G质量判断在后。故选A。 3. 拿到收据确认质量问题后致歉。G That is clearly a quality problem. 承认是质量问题并道歉，正确。A已用；B退款时间后；C已用；D换货选项后；E选择后；F已过。故选G。 4. 生选择退款后店员进一步确认退款方式。E Would you like a refund or an exchange? 确认选择退款还是换货，正确。A已用；B后；C已用；D换货选项已跳过；F已过；G已用。故选E。 5. 提供银行卡后问退款时间。B How long will the refund take? 自然询问，引出三工作日回答，正确。A、C、D、E、F、G已用。故选B。 (二) 投诉餐厅服务 A: Excuse me, are you the manager? I have a complaint. B: Yes, I am. ____6____ A: We have been waiting for our food for over forty minutes. B: I am terribly sorry. Let me check right away. B: ____7____ A: Also, the waiter was very rude when we asked about our order. B: I apologize for that. ____8____ A: I hope this does not happen again. B: I understand your frustration. ____9____ A: That would be nice. Thank you. B: Again, I am very sorry. ____10____ A: I appreciate that. We will give it another try. A. I will speak to the waiter immediately. B. Would you like a free drink? C. What seems to be the problem? D. I will check your order now. E. What is the problem? F. We will not charge you for the late dish. G. Is the food cold? 【答案】6. E 7. D 8. A 9. B 10. F 【导语】顾客向餐厅经理投诉服务员态度和上菜速度。 【详解】 6. 经理应询问投诉内容。E What is the problem? 了解顾客不满之处，正确。A训斥在后；B补偿后；C类似E；D查单后；F免单后；G不全面。故选E。 7. 道歉后应马上查单。D I will check your order now. 立即行动，正确。A在后；B补偿后；C已用；E已用；F免单后；G不相关。故选D。 8. 确认后对服务员态度表态。A I will speak to the waiter immediately. 承诺处理，正确。B补偿后；C已用；D已用；E已用；F免单后；G不相关。故选A。 9. 顾客不满后经理提小补偿。B Would you like a free drink? 提供免费饮料安抚，正确。A已用；C、D、E、F、G。故选B。 10. 再次致歉并提更大补偿。F We will not charge you for the late dish. 免去迟到菜的费用，正确。A至E、G已用。故选F。 (三) 劝告朋友戒烟 A: You have been coughing a lot lately. ____11____ B: I know, but it is really hard to quit. A: I understand it is difficult. ____12____ B: I have tried twice before but always failed. A: Have you thought about seeing a doctor? ____13____ B: Maybe you are right. A doctor could help. A: Also, try chewing gum when you have the urge to smoke. ____14____ B: That is actually a good idea. I will try. A: I am really worried about your health. ____15____ B: Thanks for caring so much. I will give it a serious try this time. A. You should really think about quitting. B. Smoking is a bad habit. C. I have heard it really helps. D. I am here to support you. E. Why not just stop? F. Have you tried any methods to quit? G. They can give you professional advice. 【答案】11. A 12. F 13. G 14. C 15. D 【导语】朋友之间劝告对方戒烟，给出健康建议。 【详解】 11. 朋友咳嗽不止应劝告戒烟。A You should really think about quitting. 真诚建议朋友考虑戒烟，正确。B指责意味太重；C描述方法但还未介绍；D结尾支持表达；E过于简单化；F问方法时机稍早；G医生建议未引入。故选A。 12. 朋友说难戒应追问尝试过的方法。F Have you tried any methods to quit? 了解过往戒烟尝试，正确。A已用；B指责；C未到介绍方法；D结尾；E简单化；G医生在后。故选F。 13. 朋友说失败过两次应建议看医生。G They can give you professional advice. 说明医生能提供专业帮助，正确。A已用；B指责；C描述方法但尚未推荐；D结尾；E简单化；F已用。故选G。 14. 补充建议嚼口香糖替代。C I have heard it really helps. 分享有用的替代方法，正确。A已用；B指责；D结尾；E简单化；F已用；G已用。故选C。 15. 结尾表达关心和支持。D I am here to support you. 真诚表达陪伴和支持，正确。A至C、E至G已用。故选D。 (四) 劝告学习方法 A: I stayed up until 2 AM studying last night. ____16____ B: That is not a healthy way to study. You need more sleep. A: But the exam is next week and I have so much to cover. B: ____17____ A: I usually just read my notes over and over. B: ____18____ A: Like what? B: Try making a study plan and breaking the material into smaller parts. ____19____ A: That makes sense. I will try that tonight. B: Good! ____20____ A: Thanks. I needed to hear that. A. Cramming is the only way. B. I am so tired and my head hurts. C. Also, take short breaks every hour. D. That is not very effective. E. How do you usually study? F. You will fail if you keep this up. G. I understand you are worried about the exam. 【答案】16. B 17. G 18. E 19. D 20. C 【导语】同学劝告朋友改变不良学习习惯，提高学习效率。 【详解】 16. 熬夜学习后表达疲劳。B I am so tired and my head hurts. 向朋友诉说学习状态，正确。A消极自我否定；C建议休息但过早；D评价但未问情况；E应问方法但需先共情；F威胁语气太重；G共情但应B先表达感受。故选B。 17. 朋友劝多睡但考生说考试将临，应给予共情。G I understand you are worried about the exam. 理解考试焦虑，正确。A消极；B已用；C休息建议过早；D评价但未了解；E问方法在后；F威胁。故选G。 18. 知道朋友重复看笔记应追问方法。E How do you usually study? 了解当前学习方式，正确。A消极；B已用；C建议后；D评价后但未问方法；F威胁；G已用。故选E。 19. 知道方法后评价其效果。D That is not very effective. 指出重复阅读效率低，正确。A消极；B已用；C建议在后；E已用；F威胁；G已用。故选D。 20. 给出学习建议后补充休息建议。C Also, take short breaks every hour. 补充每小时休息的重要性，正确。A、B、D、E、F、G已用。故选C。 (五) 表达对考试的担心 A: I am so nervous about the speaking test tomorrow. ____21____ B: Me too. I have been practicing all week. A: I am afraid I will forget all the words when I stand up. B: ____22____ A: I guess everyone gets nervous. But what if the teacher asks hard questions? B: ____23____ A: That is true. We did learn all the topics in class. B: Exactly. ____24____ A: Thanks. That makes me feel better. B: Let us practice together for a few minutes. ____25____ A: Good idea! Let us start now. A. You should study harder. B. That happens to everyone. It is normal. C. The questions will be from what we learned. D. Why are you so worried? E. I am sure you will do fine. F. What if I cannot say anything? G. It might help calm us down. 【答案】21. F 22. B 23. C 24. E 25. G 【导语】两个同学互相倾诉考试前的焦虑，互相安慰和鼓励。 【详解】 21. 生表达考试焦虑。F What if I cannot say anything? 表达具体担忧引出同学的安慰，正确。A指责不应此时；B安慰在后；C具体问题应答在后；D问为何担心不如倾听；E鼓励在后；G建议练习在后。故选F。 22. 同学说自己也会紧张，应正常化这种感受。B That happens to everyone. It is normal. 共情安慰紧张是正常的，正确。A指责；C问题内容应答在后；D不理解；E鼓励后；F已用；G练习在后。故选B。 23. 担心老师问难题时应说题目来自学过的内容。C The questions will be from what we learned. 安慰题目基于课堂所学，正确。A指责；B已用；D不理解；E鼓励后；F已用；G练习后。故选C。 24. 生说课堂确实学了这些，同学应给予鼓励。E I am sure you will do fine. 表达对同学的信心，正确。A指责；B已用；C已用；D不理解；F已用；G练习后。故选E。 25. 提议一起练习缓解紧张。G It might help calm us down. 说明练习有助于平静下来，正确。A至F已用。故选G。 (六) 表达同情与安慰 A: I cannot believe I missed the final shot. We lost the game. B: ____26____ A: I practiced that shot a hundred times. I just choked. B: ____27____ A: But my teammates were counting on me. I let them down. B: ____28____ A: They said it was okay, but I still feel terrible. B: It is normal to feel that way. ____29____ A: Thanks. I will try to learn from this. B: That is the spirit. ____30____ A. You should quit the team. B. Your teammates still support you. C. It was not your fault at all. D. What matters is how you move forward. E. Even the best players miss sometimes. F. I am proud of you for trying your best. G. Do not be so hard on yourself. 【答案】26. G 27. E 28. B 29. D 30. F 【导语】朋友比赛失利后互相安慰，给予支持和鼓励。 【详解】 26. 朋友输球自责应给予安慰。G Do not be so hard on yourself. 劝朋友不要过于苛责自己，正确。A消极建议；B队友支持但在表达自责前过早；C并非完全不是你的错；D向前看但需先共情；E最好球员也失误是共情佳选但在G之后；F骄傲总结在后。故选G。 27. 朋友说练了很多次仍失误，应共情。E Even the best players miss sometimes. 说明连最好球员也有失误，正确。A消极；B队友支持在后；C否认责任不合适；D向前看在后；F总结后；G已用。故选E。 28. 担心辜负队友应说队友仍会支持。B Your teammates still support you. 安慰队友不会怪你，正确。A消极；C否认；D向前看后；E已用；F总结后；G已用。故选B。 29. 队友说没关系但仍难过，应对说向前看。D What matters is how you move forward. 引导朋友积极面对，正确。A消极；B已用；C否认；E已用；F总结后；G已用。故选D。 30. 朋友说要从中学习，应给予骄傲和肯定。F I am proud of you for trying your best. 表达为朋友的努力骄傲，正确。A至E、G已用。故选F。 (七) 表达获奖喜悦 A: Miss Li! I have great news! ____31____ B: That is wonderful! Tell me about it. A: I won first prize in the city English speech contest! B: I am so proud of you. ____32____ A: I gave a speech about protecting the environment. B: That is a meaningful topic. ____33____ A: The judges said my pronunciation and confidence were excellent. B: I could see your improvement this semester. ____34____ A: I could not have done it without your help. ____35____ B: You deserve all the credit. Keep up the great work! A. The judges gave me very positive feedback. B. What was your topic? C. What was your speech about? D. You will never guess what happened! E. Thank you so much, Miss Li. F. How did you feel on stage? G. When is the next contest? 【答案】31. D 32. C 33. A 34. F 35. E 【导语】学生获得英语演讲比赛一等奖，与老师分享喜悦。 【详解】 31. 生冲进来说有重大消息。D You will never guess what happened! 兴奋地宣布重大消息，正确。A评委反馈在后；B问话题但C类似更好；C问话题在后；E感谢应在说完后；F感受在后；G下次比赛偏离。故选D。 32. 师祝贺后问演讲内容。C What was your speech about? 自然询问演讲主题，正确。A反馈在后；B类似C但C更流畅；D已用；E感谢后；F感受后；G偏离。故选C。 33. 生说讲环保后应分享评委反馈。A The judges gave me very positive feedback. 引出具体评价，正确。B已用；C已用；D已用；E感谢后；F感受可在此后；G偏离。故选A。 34. 师说看到进步应问比赛感受。F How did you feel on stage? 关心生台上感受，正确。B、C、D已用；E感谢后；G偏离。故选F。 35. 生表达感谢。E Thank you so much Miss Li. 真诚感谢老师辅导，正确。A至D、F、G已用。故选E。 (八) 表达未能赴约的遗憾 A: I am so sorry I missed your party last night. ____36____ B: Do not worry about it. Are you feeling better now? A: Yes, much better. The doctor said it was just a bad cold. B: I am glad you are okay. ____37____ A: That sounds great. Tell me what I missed. B: We played games and had a lot of fun. ____38____ A: I wish I could have been there. ____39____ B: Actually, we are planning another get-together next month. A: Really? ____40____ B: Of course! I will send you the details soon. A. I had a high fever and could not get out of bed. B. What games did you play? C. Can I come to the next one? D. I promise I will not miss the next one. E. Did everyone have a good time? F. Did you take any photos? G. Your health is more important than a party. 【答案】36. A 37. G 38. F 39. D 40. C 【导语】朋友因生病未能参加约定好的聚会，表达歉意和遗憾。 【详解】 36. 生因错过聚会道歉并解释原因。A I had a high fever and could not get out of bed. 说明发高烧无法下床，正确。B问细节过早；C下次聚会在被邀请后；D承诺下次在被邀请后；E问玩得怎样过早；F问照片过早；G应是朋友说的安慰话。故选A。 37. 朋友说别担心后应安慰说健康更重要。G Your health is more important than a party. 表达理解朋友的缺席，正确。A已用；B问游戏细节过早；C下次后；D承诺后；E问开心过早；F问照片后。故选G。 38. 生问错过了什么后朋友分享聚会情况后自然问照片。F Did you take any photos? 想通过照片了解聚会情况，正确。A已用；B游戏细节已部分了解；C下次在被邀请后；D承诺后；E开心已隐含；G已用。故选F。 39. 生说真希望当时能在场并承诺下次不错过。D I promise I will not miss the next one. 主动承诺下次一定参加，正确。A已用；B已部分了解；C在被邀请后；E已了解；F已用；G已用。故选D。 40. 朋友说正在规划下次聚会生请求参加。C Can I come to the next one? 自然请求参加下次聚会，正确。A至B、D至G已用。故选C。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：本卷依据最新版《中等职业学校英语课程标准》编写。本系列定位为45分钟训练卷，用于课堂限时训练、周测检测和阶段复习。本卷为交际应用专项训练第3卷，聚焦复杂交际场景——投诉、劝告与情感表达三大功能话题，通过8组真实对话帮助考生提升在复杂交际情境下的语言运用和高阶语用能力。 【2027年新考纲】重庆市（高职分类考试）《英语45分钟训练卷》 第3卷 交际应用（复杂交际） 考试时间：45分钟 满分：100分 班级_________姓名_________学号_________成绩_________ 交际应用（共40小题，每小题2.5分，满分100分） 用所给句子补全下面八段对话。选项中有两项为多余选项。 (一) 投诉商品质量问题 A: Good afternoon. I bought these shoes here last week. B: Yes, I remember. ____1____ A: The sole is coming off after just three days of wear. B: Let me have a look. ____2____ A: Here is the receipt. I expected better quality. B: I am very sorry about this. ____3____ A: I would prefer to get a refund, please. B: Of course. ____4____ A: Yes, I have my bank card. ____5____ B: It takes about three working days. I will process it now. A. Do you have the receipt? B. How long will the refund take? C. Is there something wrong? D. Would you like a different pair? E. Would you like a refund or an exchange? F. Can I help you? G. That is clearly a quality problem. (二) 投诉餐厅服务 A: Excuse me, are you the manager? I have a complaint. B: Yes, I am. ____6____ A: We have been waiting for our food for over forty minutes. B: I am terribly sorry. Let me check right away. B: ____7____ A: Also, the waiter was very rude when we asked about our order. B: I apologize for that. ____8____ A: I hope this does not happen again. B: I understand your frustration. ____9____ A: That would be nice. Thank you. B: Again, I am very sorry. ____10____ A: I appreciate that. We will give it another try. A. I will speak to the waiter immediately. B. Would you like a free drink? C. What seems to be the problem? D. I will check your order now. E. What is the problem? F. We will not charge you for the late dish. G. Is the food cold? (三) 劝告朋友戒烟 A: You have been coughing a lot lately. ____11____ B: I know, but it is really hard to quit. A: I understand it is difficult. ____12____ B: I have tried twice before but always failed. A: Have you thought about seeing a doctor? ____13____ B: Maybe you are right. A doctor could help. A: Also, try chewing gum when you have the urge to smoke. ____14____ B: That is actually a good idea. I will try. A: I am really worried about your health. ____15____ B: Thanks for caring so much. I will give it a serious try this time. A. You should really think about quitting. B. Smoking is a bad habit. C. I have heard it really helps. D. I am here to support you. E. Why not just stop? F. Have you tried any methods to quit? G. They can give you professional advice. (四) 劝告学习方法 A: I stayed up until 2 AM studying last night. ____16____ B: That is not a healthy way to study. You need more sleep. A: But the exam is next week and I have so much to cover. B: ____17____ A: I usually just read my notes over and over. B: ____18____ A: Like what? B: Try making a study plan and breaking the material into smaller parts. ____19____ A: That makes sense. I will try that tonight. B: Good! ____20____ A: Thanks. I needed to hear that. A. Cramming is the only way. B. I am so tired and my head hurts. C. Also, take short breaks every hour. D. That is not very effective. E. How do you usually study? F. You will fail if you keep this up. G. I understand you are worried about the exam. (五) 表达对考试的担心 A: I am so nervous about the speaking test tomorrow. ____21____ B: Me too. I have been practicing all week. A: I am afraid I will forget all the words when I stand up. B: ____22____ A: I guess everyone gets nervous. But what if the teacher asks hard questions? B: ____23____ A: That is true. We did learn all the topics in class. B: Exactly. ____24____ A: Thanks. That makes me feel better. B: Let us practice together for a few minutes. ____25____ A: Good idea! Let us start now. A. You should study harder. B. That happens to everyone. It is normal. C. The questions will be from what we learned. D. Why are you so worried? E. I am sure you will do fine. F. What if I cannot say anything? G. It might help calm us down. (六) 表达同情与安慰 A: I cannot believe I missed the final shot. We lost the game. B: ____26____ A: I practiced that shot a hundred times. I just choked. B: ____27____ A: But my teammates were counting on me. I let them down. B: ____28____ A: They said it was okay, but I still feel terrible. B: It is normal to feel that way. ____29____ A: Thanks. I will try to learn from this. B: That is the spirit. ____30____ A. You should quit the team. B. Your teammates still support you. C. It was not your fault at all. D. What matters is how you move forward. E. Even the best players miss sometimes. F. I am proud of you for trying your best. G. Do not be so hard on yourself. (七) 表达获奖喜悦 A: Miss Li! I have great news! ____31____ B: That is wonderful! Tell me about it. A: I won first prize in the city English speech contest! B: I am so proud of you. ____32____ A: I gave a speech about protecting the environment. B: That is a meaningful topic. ____33____ A: The judges said my pronunciation and confidence were excellent. B: I could see your improvement this semester. ____34____ A: I could not have done it without your help. ____35____ B: You deserve all the credit. Keep up the great work! A. The judges gave me very positive feedback. B. What was your topic? C. What was your speech about? D. You will never guess what happened! E. Thank you so much, Miss Li. F. How did you feel on stage? G. When is the next contest? (八) 表达未能赴约的遗憾 A: I am so sorry I missed your party last night. ____36____ B: Do not worry about it. Are you feeling better now? A: Yes, much better. The doctor said it was just a bad cold. B: I am glad you are okay. ____37____ A: That sounds great. Tell me what I missed. B: We played games and had a lot of fun. ____38____ A: I wish I could have been there. ____39____ B: Actually, we are planning another get-together next month. A: Really? ____40____ B: Of course! I will send you the details soon. A. I had a high fever and could not get out of bed. B. What games did you play? C. Can I come to the next one? D. I promise I will not miss the next one. E. Did everyone have a good time? F. Did you take any photos? G. Your health is more important than a party. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $