Unit 5 It's Necessary to Develop Soft Skills（B卷·能力提升）《英语 拓展模块》（外研版第二版）单元过关卷（原卷版+解析版）

**基本信息** 本试卷为《英语 拓展模块》（外研版第二版）Unit 5 B卷能力提升卷，聚焦软技能综合应用，通过团队协作、职业服务等真实情境任务，考查语言理解与表达能力，适配单元复习中知识整合与能力提升需求。 **题型特征** |题型|题量/分值|知识覆盖|命题特色| |----|-----------|----------|----------| |交际应用|10题/20分|日常对话、服务沟通|设计团队任务分配、客服投诉处理情境，考查语言运用与问题解决能力| |短文填空|5题/10分|非谓语动词、形容词、副词|围绕职场软技能（如冷静应对、沟通解决问题），考查语法与词汇应用| |完形填空|10题/20分|语境理解、软技能实践|以社区阅览室工作经历为载体，融入团队协作、时间管理等软技能考查| |阅读理解|20题/40分|职业活动信息、团队合作案例|选用职业训练营、电商团队协作等素材，考查信息提取与思维推断能力| |书面表达|1题/10分|招聘启事撰写|要求说明岗位职责、软技能需求及活动意义，综合语言输出与软技能描述|

编写说明：本套试卷紧扣《英语 拓展模块》（外研版第二版）教材，以教材单元为基准精准覆盖核心考点。 每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计阶段性测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 拓展模块》（外研版第二版）《单元过关卷》 Unit 5 It's Necessary to Develop Soft Skills B卷·能力提升 考试时间：60分钟 满分：100分 班级_____姓名_____学号_____成绩_____ 一、交际应用（共10小题，每小题2分，满分20分） 阅读下面两段对话，从方框内7个选项中选择5个恰当的句子完成对话。选项中有两项为多余选项。 （A） A: Lisa, our group has three tasks for the career display. [1]______ B: I think we should make a schedule first. A: Good. The poster must be finished today. [2]______ B: I'll design the layout, and you can check the key information. A: What about the speech? I am afraid of forgetting words. [3]______ B: Practise with me after class. We can give each other advice. A: That helps. Some members may come late. [4]______ B: Let's remind them politely and ask if they need help. A: You are right. [5]______ B: Teamwork works better when everyone feels respected. A. Who will do each part? B. How should we talk to them? C. I will remember to respect others. D. Where should we start? E. Could you help me practise? F. How much are the tickets? G. I dislike all career displays. （B） A: Good afternoon. I am calling about my online order. [6]______ B: I am sorry that happened. Could you describe the problem? A: The package arrived late, and one cup was broken. B: [7]______ I need to check the delivery record first. A: Sure. It is CX4086. B: Thank you. The delay was caused by heavy rain. [8]______ A: Yes, I can send one now. B: Great. After we confirm it, we will send a new cup. [9]______ A: That is fair. Thank you for your solution. B: [10]______ We are sorry for letting you down. A. Could you send us a photo of the broken cup? B. You are welcome. C. I am disappointed with the service. D. We will also offer a small coupon. E. Please tell me your order number. F. I want to buy another cup. G. The cup is my favourite colour. 二、短文填空（共5小题，每小题2分，满分10分） Many employers believe that soft skills are as important as technical skills. In a busy office, a worker may be faced with several tasks at the same time. ____11____ calm is the first step. Then the worker needs to decide which task is the most ____12____ and finish it first. This habit helps the worker avoid mistakes when the schedule is full. Good communication also matters. If a customer feels ____13____, a service clerk should not argue at once. The clerk can listen carefully, check the facts and suggest a practical ____14____. When people cooperate in this way, problems can be solved ____15____, and the team can win more trust. In fact, soft skills are built through daily practice, not through one speech or one test. ( )11. A. Keep B. Kept C. Keeping D. Keeps ( )12. A. urgent B. easily C. polite D. disappointed ( )13. A. impress B. impressive C. impressing D. disappointed ( )14. A. schedule B. solution C. challenge D. attitude ( )15. A. successful B. success C. successfully D. succeed 三、完形填空（共10小题，每小题2分，满分20分） 阅读下面短文，从短文后各题所给的A、B、C、D四个选项中选出可以填入空白处的最佳选项。 During the winter holiday, I worked as a helper in a community reading room. My job was to guide children, answer parents' questions and write short notices. I had learned computer skills, but the work soon showed me that hard skills were not enough. On the first morning, a parent said the activity time on the notice was confusing. I felt nervous, but I tried to keep a positive ____16____. I thanked her and checked the notice with my partner. To avoid further ____17____, we changed the notice and put the key information in a small table. Later, two children argued about who should use a picture book first. Instead of deciding quickly, I asked each child to explain his reason. Then I suggested ____18____ the book by turns. They accepted the idea and read one story together. At the end of the week, the manager asked me to design a want ad for new helpers. I added qualities such as being dependable, ____19____ with others and managing time well. The experience taught me to ____20____ tasks, handle feelings and carry out plans with others. Now I am more willing to take on ____21____. Before starting work, I list the steps and think about possible problems. If someone gives advice, I listen first. These habits make me more ____22____ and efficient. Learning is also about becoming a person whom others can ____23____. That may be the real meaning of preparing for ____24____ work and life. Every small service can help us build ____25____ between knowledge and people. 16. A. attitude B. invoice C. package D. ticket 17. A. courage B. method C. delay D. pattern 18. A. use B. used C. to use D. using 19. A. compete B. cooperating C. argue D. forgetting 20. A. prioritise B. hide C. cancel D. borrow 21. A. receipts B. advertisements C. challenges D. excuses 22. A. careless B. noisy C. disappointed D. confident 23. A. let down B. depend on C. turn off D. laugh at 24. A. future B. empty C. broken D. past 25. A. walls B. prices C. mistakes D. bridges 四、阅读理解（共20小题，每小题2分，满分40分） 阅读下列短文，从每题所给的A、B、C、D四个选项中选出最佳选项。 （A） Career Soft Skills Camp Schedule Suitable Students Fee & Notes Problem-solving Lab Monday 14:20-16:00 / Workshop 2 Students aged 16-18 who enjoy technical tasks 10 yuan for tool cards / Finish a safety quiz first Service Communication Clinic Tuesday 15:30-16:50 / Training Room 1 Students aged 15 or above who want to handle complaints Free / Bring one real service case Priority Planning Course Thursday 13:50-15:10 / Room 308 Students aged 17 or above with a busy schedule 5 yuan for printed forms / Bring last week's task list Team Interview Practice Friday 15:00-16:30 / Meeting Hall Groups of three; each student should be 16 or above Free / Prepare a one-minute self-introduction 26. Which choice fits a 15-year-old student who wants to learn how to respond to customer complaints without paying a fee? A. Problem-solving Lab. B. Service Communication Clinic. C. Priority Planning Course. D. Team Interview Practice. 27. If two 17-year-old students join both the Monday and Thursday paid activities, how much should they pay in total? A. 20 yuan. B. 25 yuan. C. 30 yuan. D. 40 yuan. 28. What must a student do before joining Problem-solving Lab? A. Finish a safety quiz. B. Bring a service case. C. Prepare a self-introduction. D. Write last week's task list. 29. A student with many unfinished tasks and a printed-form budget should choose which activity? A. Team Interview Practice. B. Service Communication Clinic. C. Priority Planning Course. D. Problem-solving Lab. 30. Which two activities are free but require students to prepare speaking-related materials? A. Problem-solving Lab and Priority Planning Course. B. Priority Planning Course and Team Interview Practice. C. Problem-solving Lab and Service Communication Clinic. D. Service Communication Clinic and Team Interview Practice. （B） Tom, an exchange student, joined a short training program in Chongqing. He had strong computer skills, so he believed the e-commerce task would be simple. His group had to design a product page and introduce a local tea set to visitors in English. At first, Tom focused only on pictures and prices. When his teammate Mei suggested adding a short story about the tea set, Tom shook his head. He thought visitors only cared about discounts. During the first practice, however, two visitors asked why the tea set looked different from common cups. Tom could not answer, and the introduction ended awkwardly. After the practice, Mei did not blame him. She showed him notes about the product's shape, use and meaning. Tom realized that good service needed both information and listening. The group rebuilt the page: clear pictures on the left, a short story in the middle and a simple buying guide on the right. In the final display, Tom invited visitors to touch the tea set and explained its story in simple English. Mei answered questions about price and care. Their page attracted more people than before. Tom learned that technical ability opens the door, but teamwork and communication help people walk through it. 31. Why did Tom first think the e-commerce task would be easy? A. He was confident in his computer ability. B. He had sold many tea sets before. C. He disliked working with visitors. D. He knew every local product story. 32. What problem appeared during the first practice? A. Visitors refused to look at pictures. B. Mei forgot all price information. C. Tom could not explain the product's special look. D. The group lost the tea set in the classroom. 33. How did Mei help Tom after the practice? A. She asked him to leave the group. B. She shared notes about the product. C. She deleted all computer pictures. D. She told visitors not to ask questions. 34. What can we infer from the redesigned product page? A. The group cared only about cheap prices. B. Pictures were removed from the page. C. The buying guide was too difficult to read. D. Information was organized for visitors' needs. 35. What is the main lesson Tom learned? A. Hard skills work better when supported by soft skills. B. Discounts are more important than teamwork. C. Product stories should never be told in English. D. Visitors should not touch products during displays. （C） In an old street of Chongqing, a small repair shop had served neighbours for thirty years. Its owner, Aunt Zhao, could repair radios, kettles and small fans. She worked carefully, but she wrote notices in a way that only regular customers understood. Young people often passed the shop without knowing what services it offered. One weekend, several vocational students joined a community service project. They planned to help old shops become easier for visitors to understand. A student named He Yu first watched how Aunt Zhao talked with customers. He found that she always explained the problem patiently and never pushed people to buy new products. This was the shop's real strength. He Yu and his partners designed a new notice board. Instead of listing every repair word, they used three clear parts: 'What we repair', 'What you need to bring' and 'How we check the problem'. They also wrote a small want ad for weekend helpers who were patient, dependable and willing to learn from older workers. At first, Aunt Zhao worried that the new board looked too modern. But when a young man came in with a broken fan and said, 'Now I know you can fix this,' she smiled. The students did not change the heart of the shop. They only used soft skills to make its value easier to see. 36. What made young people often pass Aunt Zhao's shop without entering? A. The shop opened only at night. B. The repair prices were too high. C. The notices were hard for new visitors to understand. D. Aunt Zhao refused to repair small fans. 37. What did He Yu identify as the shop's real strength? A. Selling many new products. B. Explaining problems patiently and honestly. C. Closing the shop on weekends. D. Writing long repair words on the wall. 38. What does the underlined word “dependable” in Paragraph 3 probably mean? A. Expensive. B. Easily bored. C. Worth trusting. D. Hard to understand. 39. Why did Aunt Zhao smile in the last paragraph? A. A young customer understood the shop's service through the new board. B. The students bought all the old radios in the shop. C. The shop stopped repairing fans completely. D. The notice board removed the shop's old value. 40. What does the passage mainly show? A. Old repair skills should be hidden from young people. B. Soft skills can help present useful services clearly. C. Modern notice boards are useful only in big companies. D. Community projects should avoid local shops. （D） Some people think teamwork means putting several people together and waiting for a good result. In fact, effective teamwork needs a safe communication climate. A team becomes more creative when members feel free to ask questions, admit mistakes and offer different ideas without being laughed at. Researchers often call this feeling psychological safety. It does not mean that every idea is accepted. It means that members can speak honestly while still respecting others. For example, a student may say, 'I am not sure this plan will work because the time is too short.' If the group listens and discusses the problem, the plan may become stronger. Psychological safety also saves time. When people hide small problems because they fear blame, the problems may grow bigger. In a workshop project, one missing step in a safety check can stop the whole process. If a student reports it early, the group can correct it before more time is wasted. A leader plays an important role in building this climate. The leader can invite quiet members to speak, thank people for useful warnings and separate a person from a problem. Saying 'This step needs checking' is better than saying 'You did it wrong.' Such language keeps discussion focused on improvement. Therefore, teamwork is not only about dividing work. It is about creating a place where people are brave enough to communicate and careful enough to listen. This is why soft skills can make technical tasks safer, faster and more creative. 41. According to Paragraph 1, what helps a team become more creative? A. Asking one person to make all decisions. B. Letting members question and share ideas safely. C. Laughing at members who make mistakes. D. Avoiding every different opinion. 42. What can we infer from the example in Paragraph 2? A. Psychological safety means accepting every plan at once. B. Honest questions always make meetings longer and useless. C. Respectful disagreement can improve a plan. D. Short time should never be mentioned in a team. 43. What does the underlined word “blame” in Paragraph 3 probably mean? A. Criticism for a mistake. B. Thanks for good work. C. A useful safety card. D. A group project plan. 44. What is the purpose of Paragraph 4? A. To show leaders should finish all tasks alone. B. To explain how leaders can support safe communication. C. To prove quiet members need no chance to speak. D. To list the tools used in a workshop project. 45. Which is the best title for the text? A. Why Hard Skills Should Disappear B. The Fastest Way to Divide Work C. Safe Communication Makes Teams Stronger D. How to Avoid Speaking in a Group 五、书面表达（共1题，满分10分） 46. 假设你是王明，你校职业体验社团准备招募“售后服务体验员”。请你根据以下要点写一则英文招聘启事： （1）说明岗位职责； （2）提出报名者应具备的软技能； （3）说明参加活动的意义。 要求：语言流畅，书写规范；不得出现真实人名、校名和地名；词数60—80。 ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：本套试卷紧扣《英语 拓展模块》（外研版第二版）教材，以教材单元为基准精准覆盖核心考点。 每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计阶段性测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 拓展模块》（外研版第二版）《单元过关卷》 Unit 5 It's Necessary to Develop Soft Skills B卷·能力提升 考试时间：60分钟 满分：100分 班级_____姓名_____学号_____成绩_____ 一、交际应用（共10小题，每小题2分，满分20分） 阅读下面两段对话，从方框内7个选项中选择5个恰当的句子完成对话。选项中有两项为多余选项。 （A） A: Lisa, our group has three tasks for the career display. [1]______ B: I think we should make a schedule first. A: Good. The poster must be finished today. [2]______ B: I'll design the layout, and you can check the key information. A: What about the speech? I am afraid of forgetting words. [3]______ B: Practise with me after class. We can give each other advice. A: That helps. Some members may come late. [4]______ B: Let's remind them politely and ask if they need help. A: You are right. [5]______ B: Teamwork works better when everyone feels respected. A. Who will do each part? B. How should we talk to them? C. I will remember to respect others. D. Where should we start? E. Could you help me practise? F. How much are the tickets? G. I dislike all career displays. 【答案】1．D 2．A 3．E 4．B 5．C 【导语】这段对话围绕职业展示活动的小组准备展开。两名学生讨论制定日程、分配任务、练习发言和礼貌提醒成员，体现了计划意识、沟通技巧和团队尊重。 【详解】 1．根据答语“make a schedule first”可知，上文询问从哪里开始，D项符合语境。 2．根据答语“I'll design..., and you can...”可知，上文询问任务分配，A项符合语境。 3．根据答语“Practise with me...”可知，上文请求对方帮助练习，E项符合语境。 4．根据答语“remind them politely...”可知，上文询问如何与迟到成员沟通，B项符合语境。 5．根据答语“when everyone feels respected”可知，上文提到要尊重他人，C项符合语境。 （B） A: Good afternoon. I am calling about my online order. [6]______ B: I am sorry that happened. Could you describe the problem? A: The package arrived late, and one cup was broken. B: [7]______ I need to check the delivery record first. A: Sure. It is CX4086. B: Thank you. The delay was caused by heavy rain. [8]______ A: Yes, I can send one now. B: Great. After we confirm it, we will send a new cup. [9]______ A: That is fair. Thank you for your solution. B: [10]______ We are sorry for letting you down. A. Could you send us a photo of the broken cup? B. You are welcome. C. I am disappointed with the service. D. We will also offer a small coupon. E. Please tell me your order number. F. I want to buy another cup. G. The cup is my favourite colour. 【答案】6．C 7．E 8．A 9．D 10．B 【导语】这段对话呈现售后沟通场景。顾客说明包裹延误和商品破损，工作人员通过核对订单、要求照片、提出补发和补偿方案处理问题，体现了情绪安抚和解决问题能力。 【详解】 6．根据后文顾客说明延误和破损可知，开头表达对服务失望，C项符合语境。 7．根据答语“CX4086”可知，上文要求提供订单号，E项符合语境。 8．根据答语“send one now”可知，上文要求发送破损照片，A项符合语境。 9．根据答语“That is fair.”可知，此处提出补偿方案，D项符合语境。 10．根据上文感谢语可知，应回应“不客气”，B项符合语境。 二、短文填空（共5小题，每小题2分，满分10分） Many employers believe that soft skills are as important as technical skills. In a busy office, a worker may be faced with several tasks at the same time. ____11____ calm is the first step. Then the worker needs to decide which task is the most ____12____ and finish it first. This habit helps the worker avoid mistakes when the schedule is full. Good communication also matters. If a customer feels ____13____, a service clerk should not argue at once. The clerk can listen carefully, check the facts and suggest a practical ____14____. When people cooperate in this way, problems can be solved ____15____, and the team can win more trust. In fact, soft skills are built through daily practice, not through one speech or one test. ( )11. A. Keep B. Kept C. Keeping D. Keeps ( )12. A. urgent B. easily C. polite D. disappointed ( )13. A. impress B. impressive C. impressing D. disappointed ( )14. A. schedule B. solution C. challenge D. attitude ( )15. A. successful B. success C. successfully D. succeed 【答案】11．C 12．A 13．D 14．B 15．C 【导语】本文说明工作场景中软技能的实际作用。短文从任务优先排序、顾客情绪处理和团队合作三个方面展开，强调冷静、沟通和解决方案对赢得信任的重要性。 【详解】 11．考查动名词作主语。空格位于句首作主语，应使用Keeping calm，故选C。 12．考查形容词辨析。根据“finish it first”可知，先完成最紧急的任务，urgent符合语境，故选A。 13．考查形容词作表语。feel后接形容词，disappointed表示“失望的”，故选D。 14．考查名词辨析。suggest a practical solution表示“提出切实可行的解决办法”，故选B。 15．考查副词用法。空格修饰动词短语can be solved，需用副词successfully，故选C。 三、完形填空（共10小题，每小题2分，满分20分） 阅读下面短文，从短文后各题所给的A、B、C、D四个选项中选出可以填入空白处的最佳选项。 During the winter holiday, I worked as a helper in a community reading room. My job was to guide children, answer parents' questions and write short notices. I had learned computer skills, but the work soon showed me that hard skills were not enough. On the first morning, a parent said the activity time on the notice was confusing. I felt nervous, but I tried to keep a positive ____16____. I thanked her and checked the notice with my partner. To avoid further ____17____, we changed the notice and put the key information in a small table. Later, two children argued about who should use a picture book first. Instead of deciding quickly, I asked each child to explain his reason. Then I suggested ____18____ the book by turns. They accepted the idea and read one story together. At the end of the week, the manager asked me to design a want ad for new helpers. I added qualities such as being dependable, ____19____ with others and managing time well. The experience taught me to ____20____ tasks, handle feelings and carry out plans with others. Now I am more willing to take on ____21____. Before starting work, I list the steps and think about possible problems. If someone gives advice, I listen first. These habits make me more ____22____ and efficient. Learning is also about becoming a person whom others can ____23____. That may be the real meaning of preparing for ____24____ work and life. Every small service can help us build ____25____ between knowledge and people. 16. A. attitude B. invoice C. package D. ticket 17. A. courage B. method C. delay D. pattern 18. A. use B. used C. to use D. using 19. A. compete B. cooperating C. argue D. forgetting 20. A. prioritise B. hide C. cancel D. borrow 21. A. receipts B. advertisements C. challenges D. excuses 22. A. careless B. noisy C. disappointed D. confident 23. A. let down B. depend on C. turn off D. laugh at 24. A. future B. empty C. broken D. past 25. A. walls B. prices C. mistakes D. bridges 【答案】16．A 17．C 18．D 19．B 20．A 21．C 22．D 23．B 24．A 25．D 【导语】本文是一篇记叙文。作者讲述寒假在社区阅览室担任帮手的经历，通过修改活动通知、处理儿童争执和设计招聘广告，认识到软技能能帮助人们管理任务、安抚情绪并建立信任。 【详解】 16．考查名词辨析。keep a positive attitude表示“保持积极态度”，符合面对批评时的反应，故选A。 17．考查名词辨析。活动时间靠得太近容易造成延误或混乱，delay符合语境，故选C。 18．考查动名词。suggest doing sth.表示“建议做某事”，故选D。 19．考查动名词。介词短语such as后接动名词，cooperating with others表示“与他人合作”，故选B。 20．考查动词辨析。根据前文任务安排可知，此处指按优先顺序处理任务，prioritise符合语境，故选A。 21．考查名词辨析。take on challenges表示“接受挑战”，故选C。 22．考查形容词辨析。列步骤、听建议能让人更自信且高效，confident符合语境，故选D。 23．考查短语辨析。a person whom others can depend on表示“别人可以依靠的人”，故选B。 24．考查形容词辨析。prepare for future work and life表示“为未来工作和生活做准备”，故选A。 25．考查名词辨析。build bridges between knowledge and people表示“在知识与人之间架桥”，符合文章主题，故选D。 四、阅读理解（共20小题，每小题2分，满分40分） 阅读下列短文，从每题所给的A、B、C、D四个选项中选出最佳选项。 （A） Career Soft Skills Camp Schedule Suitable Students Fee & Notes Problem-solving Lab Monday 14:20-16:00 / Workshop 2 Students aged 16-18 who enjoy technical tasks 10 yuan for tool cards / Finish a safety quiz first Service Communication Clinic Tuesday 15:30-16:50 / Training Room 1 Students aged 15 or above who want to handle complaints Free / Bring one real service case Priority Planning Course Thursday 13:50-15:10 / Room 308 Students aged 17 or above with a busy schedule 5 yuan for printed forms / Bring last week's task list Team Interview Practice Friday 15:00-16:30 / Meeting Hall Groups of three; each student should be 16 or above Free / Prepare a one-minute self-introduction 26. Which choice fits a 15-year-old student who wants to learn how to respond to customer complaints without paying a fee? A. Problem-solving Lab. B. Service Communication Clinic. C. Priority Planning Course. D. Team Interview Practice. 27. If two 17-year-old students join both the Monday and Thursday paid activities, how much should they pay in total? A. 20 yuan. B. 25 yuan. C. 30 yuan. D. 40 yuan. 28. What must a student do before joining Problem-solving Lab? A. Finish a safety quiz. B. Bring a service case. C. Prepare a self-introduction. D. Write last week's task list. 29. A student with many unfinished tasks and a printed-form budget should choose which activity? A. Team Interview Practice. B. Service Communication Clinic. C. Priority Planning Course. D. Problem-solving Lab. 30. Which two activities are free but require students to prepare speaking-related materials? A. Problem-solving Lab and Priority Planning Course. B. Priority Planning Course and Team Interview Practice. C. Problem-solving Lab and Service Communication Clinic. D. Service Communication Clinic and Team Interview Practice. 【答案】26．B 27．C 28．A 29．C 30．D 【导语】本文是一篇应用文，表格呈现职业软技能训练营的四项活动。题目要求综合比较年龄限制、活动目的、费用、准备材料和前置要求，判断不同学生的最佳选择。 【详解】 26．细节理解题。题干限定15岁、处理客户投诉且免费，Service Communication Clinic符合“15 or above”“handle complaints”“Free”三项条件，故选B。 27．数字计算题。Monday每人10元，Thursday每人5元，两名学生参加两项共(10+5)×2=30元，故选C；其他选项均为错误计算。 28．细节理解题。Problem-solving Lab要求先完成安全测验，故选A。 29．细节理解题。Priority Planning Course面向日程忙碌的17岁及以上学生，且需5元打印表格，故选C。 30．细节理解题。Service Communication Clinic免费且需服务案例，Team Interview Practice免费且需一分钟自我介绍，均与表达材料相关，故选D。 （B） Tom, an exchange student, joined a short training program in Chongqing. He had strong computer skills, so he believed the e-commerce task would be simple. His group had to design a product page and introduce a local tea set to visitors in English. At first, Tom focused only on pictures and prices. When his teammate Mei suggested adding a short story about the tea set, Tom shook his head. He thought visitors only cared about discounts. During the first practice, however, two visitors asked why the tea set looked different from common cups. Tom could not answer, and the introduction ended awkwardly. After the practice, Mei did not blame him. She showed him notes about the product's shape, use and meaning. Tom realized that good service needed both information and listening. The group rebuilt the page: clear pictures on the left, a short story in the middle and a simple buying guide on the right. In the final display, Tom invited visitors to touch the tea set and explained its story in simple English. Mei answered questions about price and care. Their page attracted more people than before. Tom learned that technical ability opens the door, but teamwork and communication help people walk through it. 31. Why did Tom first think the e-commerce task would be easy? A. He was confident in his computer ability. B. He had sold many tea sets before. C. He disliked working with visitors. D. He knew every local product story. 32. What problem appeared during the first practice? A. Visitors refused to look at pictures. B. Mei forgot all price information. C. Tom could not explain the product's special look. D. The group lost the tea set in the classroom. 33. How did Mei help Tom after the practice? A. She asked him to leave the group. B. She shared notes about the product. C. She deleted all computer pictures. D. She told visitors not to ask questions. 34. What can we infer from the redesigned product page? A. The group cared only about cheap prices. B. Pictures were removed from the page. C. The buying guide was too difficult to read. D. Information was organized for visitors' needs. 35. What is the main lesson Tom learned? A. Hard skills work better when supported by soft skills. B. Discounts are more important than teamwork. C. Product stories should never be told in English. D. Visitors should not touch products during displays. 【答案】31．A 32．C 33．B 34．D 35．A 【导语】本文是一篇校园实践叙事文，讲述交换生Tom在电商展示任务中从只重视电脑技术，到学会倾听同伴建议、补充产品故事并改善页面结构的过程。故事强调硬技能需要软技能支持。 【详解】 31．细节理解题。第一段说明Tom电脑能力强，因此认为电商任务简单，故选A。 32．细节理解题。第二段访客询问茶具外观原因时Tom无法回答，故选C。 33．细节理解题。第三段Mei展示了关于产品形状、用途和意义的笔记，故选B。 34．推理判断题。新版页面按图片、故事和购买指南组织，说明信息安排更贴合访客需求，故选D。 35．主旨大意题。Tom最终认识到技术能力打开门，团队合作和沟通帮助人们真正进入，A项最符合。 （C） In an old street of Chongqing, a small repair shop had served neighbours for thirty years. Its owner, Aunt Zhao, could repair radios, kettles and small fans. She worked carefully, but she wrote notices in a way that only regular customers understood. Young people often passed the shop without knowing what services it offered. One weekend, several vocational students joined a community service project. They planned to help old shops become easier for visitors to understand. A student named He Yu first watched how Aunt Zhao talked with customers. He found that she always explained the problem patiently and never pushed people to buy new products. This was the shop's real strength. He Yu and his partners designed a new notice board. Instead of listing every repair word, they used three clear parts: 'What we repair', 'What you need to bring' and 'How we check the problem'. They also wrote a small want ad for weekend helpers who were patient, dependable and willing to learn from older workers. At first, Aunt Zhao worried that the new board looked too modern. But when a young man came in with a broken fan and said, 'Now I know you can fix this,' she smiled. The students did not change the heart of the shop. They only used soft skills to make its value easier to see. 36. What made young people often pass Aunt Zhao's shop without entering? A. The shop opened only at night. B. The repair prices were too high. C. The notices were hard for new visitors to understand. D. Aunt Zhao refused to repair small fans. 37. What did He Yu identify as the shop's real strength? A. Selling many new products. B. Explaining problems patiently and honestly. C. Closing the shop on weekends. D. Writing long repair words on the wall. 38. What does the underlined word “dependable” in Paragraph 3 probably mean? A. Expensive. B. Easily bored. C. Worth trusting. D. Hard to understand. 39. Why did Aunt Zhao smile in the last paragraph? A. A young customer understood the shop's service through the new board. B. The students bought all the old radios in the shop. C. The shop stopped repairing fans completely. D. The notice board removed the shop's old value. 40. What does the passage mainly show? A. Old repair skills should be hidden from young people. B. Soft skills can help present useful services clearly. C. Modern notice boards are useful only in big companies. D. Community projects should avoid local shops. 【答案】36．C 37．B 38．C 39．A 40．B 【导语】本文是一篇社区人文叙事文，讲述职业学校学生帮助老修理铺优化告示牌和招聘广告的经历。文章表现了耐心观察、清晰表达和尊重原有价值如何让传统服务被更多人理解。 【详解】 36．细节理解题。第一段说明告示写法只有老顾客看得懂，年轻人不知道店里提供什么服务，故选C。 37．细节理解题。第二段指出Aunt Zhao耐心解释问题、不强推新品，这是店铺真正优势，故选B。 38．词义猜测题。dependable与patient、willing to learn并列，表示“可靠的、值得信赖的”，故选C。 39．因果推理题。年轻顾客看懂新告示并进店修风扇，说明新告示发挥作用，因此Aunt Zhao笑了，故选A。 40．主旨大意题。文章强调通过清晰表达和沟通技巧呈现服务价值，B项概括最准确。 （D） Some people think teamwork means putting several people together and waiting for a good result. In fact, effective teamwork needs a safe communication climate. A team becomes more creative when members feel free to ask questions, admit mistakes and offer different ideas without being laughed at. Researchers often call this feeling psychological safety. It does not mean that every idea is accepted. It means that members can speak honestly while still respecting others. For example, a student may say, 'I am not sure this plan will work because the time is too short.' If the group listens and discusses the problem, the plan may become stronger. Psychological safety also saves time. When people hide small problems because they fear blame, the problems may grow bigger. In a workshop project, one missing step in a safety check can stop the whole process. If a student reports it early, the group can correct it before more time is wasted. A leader plays an important role in building this climate. The leader can invite quiet members to speak, thank people for useful warnings and separate a person from a problem. Saying 'This step needs checking' is better than saying 'You did it wrong.' Such language keeps discussion focused on improvement. Therefore, teamwork is not only about dividing work. It is about creating a place where people are brave enough to communicate and careful enough to listen. This is why soft skills can make technical tasks safer, faster and more creative. 41. According to Paragraph 1, what helps a team become more creative? A. Asking one person to make all decisions. B. Letting members question and share ideas safely. C. Laughing at members who make mistakes. D. Avoiding every different opinion. 42. What can we infer from the example in Paragraph 2? A. Psychological safety means accepting every plan at once. B. Honest questions always make meetings longer and useless. C. Respectful disagreement can improve a plan. D. Short time should never be mentioned in a team. 43. What does the underlined word “blame” in Paragraph 3 probably mean? A. Criticism for a mistake. B. Thanks for good work. C. A useful safety card. D. A group project plan. 44. What is the purpose of Paragraph 4? A. To show leaders should finish all tasks alone. B. To explain how leaders can support safe communication. C. To prove quiet members need no chance to speak. D. To list the tools used in a workshop project. 45. Which is the best title for the text? A. Why Hard Skills Should Disappear B. The Fastest Way to Divide Work C. Safe Communication Makes Teams Stronger D. How to Avoid Speaking in a Group 【答案】41．B 42．C 43．A 44．B 45．C 【导语】本文是一篇社科说明文，介绍团队合作中的心理安全感。文章说明成员敢于提问、指出问题并相互尊重时，团队能更早发现风险、改进方案并提升创造力。 【详解】 41．细节理解题。第一段指出成员能自由提问、承认错误和提出不同想法时，团队更有创造力，故选B。 42．推理判断题。第二段例子说明在尊重基础上提出不同意见能让计划更完善，故选C。 43．词义猜测题。根据“hide small problems”可知，人们因害怕犯错受批评而隐藏问题，blame意为“责备、批评”，故选A。 44．段落作用题。第四段说明领导者可邀请安静成员发言、感谢提醒并用改进型语言营造安全沟通氛围，故选B。 45．最佳标题题。全文围绕安全沟通如何让团队更强展开，C项最准确。 五、书面表达（共1题，满分10分） 46. 假设你是王明，你校职业体验社团准备招募“售后服务体验员”。请你根据以下要点写一则英文招聘启事： （1）说明岗位职责； （2）提出报名者应具备的软技能； （3）说明参加活动的意义。 要求：语言流畅，书写规范；不得出现真实人名、校名和地名；词数60—80。 ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ 【参考范文】 Helpers Wanted Our Career Experience Club needs helpers for an after-sales service activity. Helpers will listen to customers, write down problems and suggest simple solutions. You should be patient, dependable and good at communicating with others. Time management is also important because some problems must be handled quickly. By joining us, you can practise English in real situations and develop useful soft skills for future work. 【词汇积累】after-sales service 售后服务；write down problems 记录问题；suggest solutions 提出解决方案；real situations 真实情境。 【句式拓展】Helpers will...；You should be...；...is also important because...；By joining us, you can...。 【点睛】范文紧扣招聘启事体裁，完整呈现职责、软技能要求和活动意义，使用一般将来时与情态动词，语言简洁且具有真实职业场景感。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $