Unit4 Customer Service单元词汇背诵清单-《英语 基础模块3》（高教版第三版）（背诵版+默写版）

《英语 基础模块3》（高教版第三版）词汇背诵清单 Unit 4 Customer Service 班级__________ 姓名__________ 成绩__________ 使用说明：本清单精选 Unit 4 的重点单词和短语，采用中英互译表格呈现，答案已用红色标出。建议打印后沿中线对折，先看提示独立背诵或默写，再展开核对答案；教材语境可用于二次复述，易混表达请重点回看。 重点标记规则 英文答案和中文答案为必背项；教材语境为复现项；短语中的介词、动词形式、文化表达和职业/生活情境表达为易错项。 （一）重点单词 序号 中文提示 英文答案 英文提示 中文答案 教材语境 1 确保 make sure make sure 确保 Make sure the customer understands the solution. 2 承诺 promise promise 承诺 The company promises to solve the problem. 3 递送 deliver deliver 递送 We will deliver a new package tomorrow. 4 不便 inconvenience inconvenience 不便 We are sorry for the inconvenience. 5 安排 arrange arrange 安排 The worker arranged a new delivery. 6 道歉 apology apology 道歉 A sincere apology can calm the customer. 7 投诉 complaint complaint 投诉 The complaint was about a broken product. 8 检查 check check 检查 Please check the order number first. 9 由于 due to due to 由于 The delay was due to bad weather. 10 解决办法 solution solution 解决办法 A good solution should be clear and fair. 11 客户 customer customer 客户 Customers expect polite service. 12 损失 loss loss 损失 We will pay for your loss if it is our fault. 13 包裹 package package 包裹 The package arrived late. 14 充电 charge charge 充电 The battery will not last long if you do not charge it. （二）重点短语 序号 中文提示 英文答案 英文提示 中文答案 教材语境 1 确保 make sure make sure 确保 Make sure the product is delivered on time. 2 向……道歉 make an apology to make an apology to 向……道歉 We should make an apology to the customer. 3 由于 due to due to 由于 The problem happened due to a wrong address. 4 处理投诉 deal with complaints deal with complaints 处理投诉 Customer service workers deal with complaints every day. 5 为……负责 be responsible for be responsible for 为……负责 If it is our fault, we are responsible for the loss. 6 安排配送 arrange delivery arrange delivery 安排配送 We can arrange delivery for next Monday. 7 检查订单 check the order check the order 检查订单 Please check the order before calling back. 8 提供解决办法 offer a solution offer a solution 提供解决办法 Offer a solution instead of arguing. （三）易混表达速记 1. because / due to：because 后接从句；due to 后接名词或名词短语。 2. although / but：although 引导让步从句时，主句通常不再用 but。 3. if / unless：if 表示如果；unless 表示除非，相当于 if not。 4. apology / apologize：apology 是名词；apologize 是动词。 5. complaint / complain：complaint 是名词；complain 是动词。 （四）对折自检清单 □ 我能遮住英文答案，根据中文提示写出英文。 □ 我能遮住中文答案，根据英文提示说出中文。 □ 我能读懂教材语境，并用 5 个短语各造 1 句。 □ 我已圈出仍不熟的词语，准备二次背诵。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 《英语 基础模块3》（高教版第三版）词汇背诵清单 Unit 4 Customer Service 班级__________ 姓名__________ 成绩__________ 使用说明：本清单精选 Unit 4 的重点单词和短语，采用中英互译表格呈现，答案列已留空。建议打印后沿中线对折，先看提示独立默写，再对照背诵版订正。 重点标记规则 英文答案和中文答案为必背项；教材语境为复现项；短语中的介词、动词形式、文化表达和职业/生活情境表达为易错项。 （一）重点单词 序号 中文提示 英文答案 英文提示 中文答案 教材语境 1 确保 __________ make sure __________ Make sure the customer understands the solution. 2 承诺 __________ promise __________ The company promises to solve the problem. 3 递送 __________ deliver __________ We will deliver a new package tomorrow. 4 不便 __________ inconvenience __________ We are sorry for the inconvenience. 5 安排 __________ arrange __________ The worker arranged a new delivery. 6 道歉 __________ apology __________ A sincere apology can calm the customer. 7 投诉 __________ complaint __________ The complaint was about a broken product. 8 检查 __________ check __________ Please check the order number first. 9 由于 __________ due to __________ The delay was due to bad weather. 10 解决办法 __________ solution __________ A good solution should be clear and fair. 11 客户 __________ customer __________ Customers expect polite service. 12 损失 __________ loss __________ We will pay for your loss if it is our fault. 13 包裹 __________ package __________ The package arrived late. 14 充电 __________ charge __________ The battery will not last long if you do not charge it. （二）重点短语 序号 中文提示 英文答案 英文提示 中文答案 教材语境 1 确保 __________ make sure __________ Make sure the product is delivered on time. 2 向……道歉 __________ make an apology to __________ We should make an apology to the customer. 3 由于 __________ due to __________ The problem happened due to a wrong address. 4 处理投诉 __________ deal with complaints __________ Customer service workers deal with complaints every day. 5 为……负责 __________ be responsible for __________ If it is our fault, we are responsible for the loss. 6 安排配送 __________ arrange delivery __________ We can arrange delivery for next Monday. 7 检查订单 __________ check the order __________ Please check the order before calling back. 8 提供解决办法 __________ offer a solution __________ Offer a solution instead of arguing. （三）易混表达速记 1. because / due to：because 后接从句；due to 后接名词或名词短语。 2. although / but：although 引导让步从句时，主句通常不再用 but。 3. if / unless：if 表示如果；unless 表示除非，相当于 if not。 4. apology / apologize：apology 是名词；apologize 是动词。 5. complaint / complain：complaint 是名词；complain 是动词。 （四）对折自检清单 □ 我能遮住英文答案，根据中文提示写出英文。 □ 我能遮住中文答案，根据英文提示说出中文。 □ 我能读懂教材语境，并用 5 个短语各造 1 句。 □ 我已圈出仍不熟的词语，准备二次背诵。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $