Unit 6 The Power of Smiling（B卷·能力提升）《英语 基础模块3》（语文版2022版）单元过关卷（原卷版+解析版）

**基本信息** 紧扣《英语 基础模块3》（语文版2022版）Unit 6，以“微笑的力量”为主题，通过A/B卷分层设计，B卷聚焦能力提升，整合真实服务情境与跨文化交际，适配单元复习，助力语言能力与思维品质培养。 **题型特征** |题型|题量/分值|知识覆盖|命题特色| |----|-----------|----------|----------| |情景交际|15小题/20分|日常服务对话、跨文化交际礼仪|设置接待访客、安慰队友等真实情境，考查语言理解与表达能力| |阅读理解|20小题/40分|社区志愿服务、服务沟通访谈、志愿者案例|语篇融合图表信息与叙事文本，培养信息提取与问题解决思维| |完形填空|10小题/10分|酒店服务场景语法与词汇|通过服务案例对比，渗透“微笑+行动”的服务理念| |语法填空|10小题/10分|条件句、非谓语动词等语法点|结合服务场景考查语法应用，强化语言准确性| |书面表达|1题/20分|微笑作用、个人经历与呼吁|要求结合经历阐述观点，提升语言输出与逻辑表达能力|

编写说明：本套试卷紧扣《英语 基础模块3》（语文版2022版）教材，以教材单元为基准精准覆盖核心考点。 每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计4份综合测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 基础模块3》（语文版2022版）《单元过关卷》 Unit 6 The Power of Smiling B卷·能力提升 考试时间：120分钟 满分：100分 班级_____姓名_____学号_____成绩_____ 一、情景交际（共15小题；满分20分） 第一节 读下列10个短对话，从题后所给的 A、B、C、D 四个选项中选出可以填入空白处的最佳选项。（共10小题，每小题1分，满分10分） 1. —Our customer smiled, but his voice sounded worried. What should we do? —_______. We should listen carefully before giving advice. A. We should ignore his voice. B. We can ask him to leave. C. We should notice the whole situation. D. We must answer without thinking. 2. —If you were the receptionist, how would you welcome the foreign guests? —_______. It shows respect and readiness to help. A. I would greet them with a smile. B. I would turn away quickly. C. I would speak with a cold face. D. I would hide the visitor list. 3. —My teammate made a mistake in the role-play and feels embarrassed. —_______. Blaming him will not improve the work. A. We should laugh loudly. B. We should stop working together. C. We should forget the training goal. D. We should encourage him to try again. 4. —Do people in every culture understand smiles in the same way? —_______. We need to pay attention to the situation too. A. Yes, every smile means exactly the same. B. Not always. C. Smiles are never useful. D. The situation is not important. 5. —The new intern seems too shy to greet visitors first. —_______. A short friendly sentence may help him start. A. Let us give him a simple example. B. Let us ask him to stop the job. C. Let us tell visitors not to come. D. Let us finish all his tasks. 6. —Why did Ms. Liu praise the student volunteer? —_______. He checked the address instead of guessing. A. Because he arrived late. B. Because he changed the topic. C. Because he was responsible. D. Because he forgot the route. 7. —I wish I were better at comforting others. —_______. Start with listening and kind words. A. You should avoid everyone. B. That problem has no answer. C. You must speak louder than others. D. You can improve through practice. 8. —The guest thanked you for your patience. How should you reply? —_______. A. It is your mistake. B. My pleasure. C. Please do not ask me. D. I have no patience. 9. —What if a forced smile makes others uncomfortable? —_______. Honesty is also important in communication. A. We should smile naturally and sincerely. B. We should force everyone to laugh. C. We should never show feelings. D. We should speak without listening. 10. —Could a small smile really change the atmosphere of a group? —_______. It can reduce distance and make people calmer. A. No, it can only waste time. B. No, people never notice it. C. Yes, it may make communication warmer. D. Yes, it can replace all work. 第二节 读下面一段对话，从方框中所给的 A、B、C、D、E、F 和 G 七个选项中选出可以填入空白处的最佳选项。（共5小题，每小题2分，满分10分） Zhang Rui: Our class will receive visitors from a partner company tomorrow. I am in the reception group. Sun Jie: That is a good chance to practise service communication. _______ 11 _______ Zhang Rui: I know, but I am afraid my smile will look forced. Sun Jie: _______ 12 _______ Think about helping them, not about your face. Zhang Rui: What if they ask a question I cannot answer? Sun Jie: _______ 13 _______ Then find the right person or check the information. Zhang Rui: Good idea. Should I keep smiling all the time? Sun Jie: Not exactly. _______ 14 _______ Zhang Rui: So a good smile needs listening and real help. Sun Jie: _______ 15 _______ A. A natural smile comes from a real purpose. B. You should answer every question by guessing. C. Smile when it is suitable, and pay attention to their needs. D. The visitors will repair the machines alone. E. You can say, “Let me check it for you.” F. That is the key to warm communication. G. Remember to greet them politely with a smile. 二、阅读理解（共20小题；每小题2分，满分40分） 阅读下列短文，从每题所给的 A、B、C、D 四个选项中选出最佳选项。 A A community service center is recruiting student volunteers for the “Smile and Service Challenge”. The following table gives the main information. Task Schedule Requirements Score and Reminder Front Desk Greeting 8:30—10:30 a.m. Saturday Age 16 or above Can use simple English greetings 2 points per hour Wear a name card Elderly Phone Help 2:00—4:30 p.m. Saturday Patient students only Two students in one team 5 points per team Speak slowly and clearly Children Reading Corner 9:00—11:00 a.m. Sunday Students who can read stories aloud No more than 6 volunteers 3 points per volunteer Prepare one short story Smile Survey Submit online before 6:00 p.m. Sunday All volunteers after service Extra 2 points Write at least 80 words 16. A 15-year-old student who wants to work on Saturday morning can NOT choose Front Desk Greeting mainly because of the requirement about _____. A. service place B. volunteer age C. English spelling D. online survey 17. Two patient students are free on Saturday afternoon. Which task gives them 5 points as a team? A. Front Desk Greeting. B. Children Reading Corner. C. Smile Survey. D. Elderly Phone Help. 18. If a student can only serve on Sunday morning and enjoys reading aloud, which preparation is needed? A. Prepare one short story. B. Wear a visitor card. C. Write an 80-word survey first. D. Practise phone repair. 19. How can a volunteer get the extra 2 points? A. By serving for two hours at the front desk. B. By joining a two-student phone team. C. By submitting an online survey before Sunday evening. D. By reading stories to more than six volunteers. 20. What ability is valued in more than one task in the table? A. Drawing posters quickly. B. Communicating warmly and clearly. C. Repairing community computers. D. Selling books to children. B Reporter: Many people think a smile in service work is just a polite habit. What do you think, Mr. Han? Mr. Han: I manage a small training hotel. In my opinion, a smile is useful only when it is connected with solving problems. If a guest cannot find the dining room, a smiling face without clear directions is not enough. The guest needs both warmth and information. Reporter: Have you seen a smile change a difficult situation? Mr. Han: Yes. Once a guest was angry because his room card did not work. A new clerk smiled nervously and kept saying sorry, but she did not check the card. The guest became more impatient. Later, another clerk smiled calmly, listened to the problem, checked the system and changed the card within two minutes. The guest finally said, “Thank you for handling it quickly.” Reporter: So should workers always smile? Mr. Han: Not always. A smile should match the situation. If a guest loses something important, the worker should first show concern and take action. A wide smile may seem careless. A gentle expression, clear words and quick help are better. Reporter: What advice do you give to students? Mr. Han: Practise smiling, but practise listening more. A professional smile is not a mask. It tells people, “I respect you, and I am ready to help.” 21. Where can this text probably be found? A. In a weather report. B. In a machine manual. C. In an interview about service communication. D. In a notice about a sports meeting. 22. According to Mr. Han, what does a guest need when asking for directions? A. Warmth and clear information. B. A joke without any route. C. A room card and a mask. D. Silence from the worker. 23. Why did the first clerk fail to calm the angry guest? A. She changed the card too fast. B. She refused to say sorry. C. She explained the dining room clearly. D. She apologized but did not solve the problem. 24. What does Mr. Han suggest when a guest loses something important? A. Laugh to make the guest relaxed. B. Show concern and act quickly. C. Ask the guest to forget it. D. Keep smiling widely all the time. 25. What is Mr. Han’s attitude towards a professional smile? A. It is useless in all service work. B. It is only a rule about the mouth. C. It should show respect and readiness to help. D. It can replace listening and action. C On a rainy afternoon, Xu Ning was working as a volunteer at a community service center. The center had invited elderly residents to learn how to use video calls. Xu Ning’s task was to guide them patiently. She thought the work would be simple, but the first hour was harder than she expected. An elderly woman, Mrs. Qian, touched the wrong button again and again. She became embarrassed and said, “Maybe I am too old to learn this.” Some volunteers looked at the clock because the next group was waiting. Xu Ning, however, sat beside Mrs. Qian and smiled gently. “It is all right. If I were learning something new, I would need time too,” she said. Xu Ning did not take the phone away and finish the steps herself. Instead, she asked Mrs. Qian to try once more while she explained each step slowly. When the first video call finally connected, Mrs. Qian saw her grandson on the screen. Her eyes became bright, and she held Xu Ning’s hand to thank her. After the activity, Xu Ning wrote in her volunteer diary that patience is not quiet waiting; it is active support. A smile gave Mrs. Qian courage, but step-by-step guidance helped her succeed. Xu Ning understood that real kindness should be warm enough to comfort people and practical enough to solve problems. 26. What was Xu Ning’s volunteer task? A. To repair phones for workers. B. To sell umbrellas to residents. C. To record a weather report. D. To teach elderly residents video calls. 27. Why did Mrs. Qian feel embarrassed? A. She arrived after the activity ended. B. She kept touching the wrong button. C. She forgot to bring an umbrella. D. She refused to talk with her grandson. 28. What did Xu Ning do instead of finishing the steps for Mrs. Qian? A. She asked the next group to leave. B. She wrote a diary immediately. C. She guided Mrs. Qian to try again slowly. D. She took the phone to another room. 29. What does the underlined sentence in Paragraph 4 mean? A. Patience means giving useful help while waiting. B. Patience means doing everything for others. C. Patience means refusing to explain details. D. Patience means ignoring people’s feelings. 30. Which lesson did Xu Ning learn? A. Smiling is enough for every problem. B. Older people should not learn new skills. C. Volunteers should work as fast as possible. D. Real kindness needs warmth and practical action. D People often use smiles before they use words. In a classroom, a workplace or a service center, a smile may begin a relationship by showing that communication is possible. This early message is important because many people feel nervous when they enter a new place or talk with someone unfamiliar. Scientists explain that facial expressions can influence feelings. When people smile naturally, they may feel a little more relaxed, and others may respond more positively. This is why group leaders often use a calm smile when a team faces pressure. The smile does not remove the task, but it can keep the group from becoming colder or more fearful. Still, a smile must be interpreted carefully. The word “interpreted” means understood according to signs and context. A person may smile because of happiness, respect, nervousness or even embarrassment. If we judge only from the mouth, we may misunderstand the person. Eyes, voice, body language and the situation all provide clues. For this reason, the best communication is not “smile first and think later”. It is “understand first, then respond kindly”. A smile becomes powerful when it is honest and when it is followed by useful words or actions. In that sense, smiling is not the end of communication; it is a door that invites better understanding. 31. What does Paragraph 1 mainly say about a smile? A. It can begin communication in a new situation. B. It can finish every task without words. C. It is useful only inside classrooms. D. It makes unfamiliar places disappear. 32. What can we infer from the example of group leaders? A. A calm smile may reduce tension in a team. B. Leaders should smile instead of assigning tasks. C. Team pressure comes only from cold weather. D. A smile makes all members finish work immediately. 33. What does the underlined word “interpreted” in Paragraph 3 mean? A. Written quickly. B. Hidden completely. C. Understood according to context. D. Repeated without thinking. 34. What is the purpose of Paragraph 3? A. To argue that smiles are never true. B. To show that voice is useless in communication. C. To list different places for smiling. D. To explain why a smile should be read with other clues. 35. What is the writer’s main idea? A. People should smile before thinking in every case. B. An honest smile with helpful action improves communication. C. Body language is more important than all words. D. Nervous people should avoid meeting strangers. 三、完形填空（共10小题；每小题1分，满分10分） 阅读下面短文，从每题所给的 A、B、C、D 四个选项中选出可以填入空白处的最佳选项。 During my first week at a training hotel, I worked at the information desk. I thought smiling was easy, so I was not afraid 36._______ the task. However, a guest soon taught me a lesson. He came to the desk with a broken room card and looked 37._______. I smiled at him, but I only said “Sorry” again and again. I did not 38._______ the card or ask about the room number. The guest became more impatient. Then my trainer came over. She spoke calmly, “If I 39._______ you, I would first understand the problem.” She asked the guest for details and changed the card 40._______. After the guest left, my trainer did not blame me. She 41._______ that a smile should go together with action. The next day, another guest asked for the meeting room 42._______ was on the second floor. I smiled, checked the schedule and led him there. He thanked me before the meeting began. From these two experiences, I learned that service is not just about looking friendly. A smile can open the door, 43._______ useful help keeps the door open. If we smile without listening, the smile may become empty. If we listen and act, even a 44._______ smile can make others feel respected. I will remember this rule and pass it 45._______ to new volunteers. 36. A. by B. with C. from D. of 37. A. upset B. humorous C. relaxed D. proud 38. A. lose B. draw C. check D. praise 39. A. am B. were C. was D. be 40. A. heavily B. carelessly C. loudly D. quickly 41. A. explained B. refused C. forgot D. guessed 42. A. who B. which C. where D. when 43. A. so B. or C. but D. because 44. A. gentle B. private C. broken D. late 45. A. away B. down C. out D. on 四、语法填空（共10小题；每小题1分，满分10分） 阅读下面短文，在空白处填入1个适当的单词或括号内单词的正确形式。 A professional smile is more than a face movement. If a worker 46._______ (be) patient enough, guests 47._______ (feel) safer to explain their needs. I wish every new volunteer 48._______ (have) a chance to practise real service situations before work. In some cultures, people smile 49._______ if they are nervous or embarrassed. Therefore, we should avoid 50._______ (judge) others only by the mouth. When someone asks for help, answer 51._______ (immediate) if you know the information. If not, check it carefully. Useful action deserves 52._______ (praise) more than an empty smile. A smile can make a conversation 53._______ (warm), but it works best 54._______ it is supported by listening. It is time that we 55._______ (learn) to smile sincerely and act responsibly. 五、书面表达（满分20分） 假定你是李华，你校英语社将举办“Pass on a Smile”主题分享会。请你根据以下要点写一篇英文发言稿。 要点：1. 说明微笑在学习或服务中的作用；2. 结合一次经历谈谈你对微笑的理解；3. 呼吁同学们真诚微笑、主动帮助他人。 注意：1. 词数80词左右；2. 行文连贯，条理清楚；3. 文中不得出现真实姓名、校名和地名。 ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：本套试卷紧扣《英语 基础模块3》（语文版2022版）教材，以教材单元为基准精准覆盖核心考点。 每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计4份综合测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 基础模块3》（语文版2022版）《单元过关卷》 Unit 6 The Power of Smiling B卷·能力提升 考试时间：120分钟 满分：100分 班级_____姓名_____学号_____成绩_____ 一、情景交际（共15小题；满分20分） 第一节 读下列10个短对话，从题后所给的 A、B、C、D 四个选项中选出可以填入空白处的最佳选项。（共10小题，每小题1分，满分10分） 1. —Our customer smiled, but his voice sounded worried. What should we do? —_______. We should listen carefully before giving advice. A. We should ignore his voice. B. We can ask him to leave. C. We should notice the whole situation. D. We must answer without thinking. 【答案】C 【详解】考查综合判断。微笑与语气不一致时，应结合整体情境倾听判断，C项符合语境。 2. —If you were the receptionist, how would you welcome the foreign guests? —_______. It shows respect and readiness to help. A. I would greet them with a smile. B. I would turn away quickly. C. I would speak with a cold face. D. I would hide the visitor list. 【答案】A 【详解】考查服务接待。题干问接待客人的方式，A项“微笑问候”体现尊重与帮助意愿。 3. —My teammate made a mistake in the role-play and feels embarrassed. —_______. Blaming him will not improve the work. A. We should laugh loudly. B. We should stop working together. C. We should forget the training goal. D. We should encourage him to try again. 【答案】D 【详解】考查团队沟通。队友犯错后需要鼓励和再次尝试，D项符合合作场景。 4. —Do people in every culture understand smiles in the same way? —_______. We need to pay attention to the situation too. A. Yes, every smile means exactly the same. B. Not always. C. Smiles are never useful. D. The situation is not important. 【答案】B 【详解】考查文化理解。后文提示还要关注情境，说明不同文化中微笑含义并非完全相同。 5. —The new intern seems too shy to greet visitors first. —_______. A short friendly sentence may help him start. A. Let us give him a simple example. B. Let us ask him to stop the job. C. Let us tell visitors not to come. D. Let us finish all his tasks. 【答案】A 【详解】考查培训建议。实习生害羞时，可给出简单示范帮助其开口，A项合理。 6. —Why did Ms. Liu praise the student volunteer? —_______. He checked the address instead of guessing. A. Because he arrived late. B. Because he changed the topic. C. Because he was responsible. D. Because he forgot the route. 【答案】C 【详解】考查原因判断。核对地址而不乱猜体现负责，故选C。 7. —I wish I were better at comforting others. —_______. Start with listening and kind words. A. You should avoid everyone. B. That problem has no answer. C. You must speak louder than others. D. You can improve through practice. 【答案】D 【详解】考查鼓励建议。下文给出从倾听和友善话语开始的建议，D项承接自然。 8. —The guest thanked you for your patience. How should you reply? —_______. A. It is your mistake. B. My pleasure. C. Please do not ask me. D. I have no patience. 【答案】B 【详解】考查回应感谢。My pleasure用于礼貌回应感谢，符合服务场景。 9. —What if a forced smile makes others uncomfortable? —_______. Honesty is also important in communication. A. We should smile naturally and sincerely. B. We should force everyone to laugh. C. We should never show feelings. D. We should speak without listening. 【答案】A 【详解】考查沟通原则。题干强调强迫式微笑会不适，A项“自然真诚地微笑”最合适。 10. —Could a small smile really change the atmosphere of a group? —_______. It can reduce distance and make people calmer. A. No, it can only waste time. B. No, people never notice it. C. Yes, it may make communication warmer. D. Yes, it can replace all work. 【答案】C 【详解】考查观点表达。后文说明微笑能减少距离、使人冷静，C项概括准确。 第二节 读下面一段对话，从方框中所给的 A、B、C、D、E、F 和 G 七个选项中选出可以填入空白处的最佳选项。（共5小题，每小题2分，满分10分） Zhang Rui: Our class will receive visitors from a partner company tomorrow. I am in the reception group. Sun Jie: That is a good chance to practise service communication. _______ 11 _______ Zhang Rui: I know, but I am afraid my smile will look forced. Sun Jie: _______ 12 _______ Think about helping them, not about your face. Zhang Rui: What if they ask a question I cannot answer? Sun Jie: _______ 13 _______ Then find the right person or check the information. Zhang Rui: Good idea. Should I keep smiling all the time? Sun Jie: Not exactly. _______ 14 _______ Zhang Rui: So a good smile needs listening and real help. Sun Jie: _______ 15 _______ A. A natural smile comes from a real purpose. B. You should answer every question by guessing. C. Smile when it is suitable, and pay attention to their needs. D. The visitors will repair the machines alone. E. You can say, “Let me check it for you.” F. That is the key to warm communication. G. Remember to greet them politely with a smile. 【答案】11．G 12．A 13．E 14．C 15．F 【详解】 11．上文提到接待来访者，G项提醒礼貌微笑问候，符合接待任务。 12．上文担心微笑显得勉强，A项说明自然微笑来自真实目的，承接准确。 13．上文问遇到不会回答的问题怎么办，E项“让我帮您核实”是恰当服务表达。 14．上文问是否一直微笑，C项说明要在适当时候微笑并关注需求。 15．上文总结“微笑需要倾听和实际帮助”，F项评价这是温暖沟通的关键。 二、阅读理解（共20小题；每小题2分，满分40分） 阅读下列短文，从每题所给的 A、B、C、D 四个选项中选出最佳选项。 A A community service center is recruiting student volunteers for the “Smile and Service Challenge”. The following table gives the main information. Task Schedule Requirements Score and Reminder Front Desk Greeting 8:30—10:30 a.m. Saturday Age 16 or above Can use simple English greetings 2 points per hour Wear a name card Elderly Phone Help 2:00—4:30 p.m. Saturday Patient students only Two students in one team 5 points per team Speak slowly and clearly Children Reading Corner 9:00—11:00 a.m. Sunday Students who can read stories aloud No more than 6 volunteers 3 points per volunteer Prepare one short story Smile Survey Submit online before 6:00 p.m. Sunday All volunteers after service Extra 2 points Write at least 80 words 16. A 15-year-old student who wants to work on Saturday morning can NOT choose Front Desk Greeting mainly because of the requirement about _____. A. service place B. volunteer age C. English spelling D. online survey 17. Two patient students are free on Saturday afternoon. Which task gives them 5 points as a team? A. Front Desk Greeting. B. Children Reading Corner. C. Smile Survey. D. Elderly Phone Help. 18. If a student can only serve on Sunday morning and enjoys reading aloud, which preparation is needed? A. Prepare one short story. B. Wear a visitor card. C. Write an 80-word survey first. D. Practise phone repair. 19. How can a volunteer get the extra 2 points? A. By serving for two hours at the front desk. B. By joining a two-student phone team. C. By submitting an online survey before Sunday evening. D. By reading stories to more than six volunteers. 20. What ability is valued in more than one task in the table? A. Drawing posters quickly. B. Communicating warmly and clearly. C. Repairing community computers. D. Selling books to children. 【答案】16．B 17．D 18．A 19．C 20．B 【导语】本文是一篇应用文，通过社区“Smile and Service Challenge”志愿服务表格，呈现任务时间、参与条件、积分规则和注意事项，考查学生跨栏目信息整合能力。 【详解】 16．细节理解题。Front Desk Greeting要求“Age 16 or above”，15岁学生不符合年龄要求，故选B。 17．细节理解题。Elderly Phone Help安排在周六下午，要求两人一组且“5 points per team”，故选D。 18．细节理解题。Children Reading Corner在周日上午进行，要求会朗读故事并“Prepare one short story”，故选A。 19．细节理解题。Smile Survey要求周日晚上6点前在线提交，可得额外2分，故选C。 20．综合理解题。前台问候、电话帮助等任务都强调问候、耐心、慢速清楚表达，体现温暖清晰沟通，故选B。 B Reporter: Many people think a smile in service work is just a polite habit. What do you think, Mr. Han? Mr. Han: I manage a small training hotel. In my opinion, a smile is useful only when it is connected with solving problems. If a guest cannot find the dining room, a smiling face without clear directions is not enough. The guest needs both warmth and information. Reporter: Have you seen a smile change a difficult situation? Mr. Han: Yes. Once a guest was angry because his room card did not work. A new clerk smiled nervously and kept saying sorry, but she did not check the card. The guest became more impatient. Later, another clerk smiled calmly, listened to the problem, checked the system and changed the card within two minutes. The guest finally said, “Thank you for handling it quickly.” Reporter: So should workers always smile? Mr. Han: Not always. A smile should match the situation. If a guest loses something important, the worker should first show concern and take action. A wide smile may seem careless. A gentle expression, clear words and quick help are better. Reporter: What advice do you give to students? Mr. Han: Practise smiling, but practise listening more. A professional smile is not a mask. It tells people, “I respect you, and I am ready to help.” 21. Where can this text probably be found? A. In a weather report. B. In a machine manual. C. In an interview about service communication. D. In a notice about a sports meeting. 22. According to Mr. Han, what does a guest need when asking for directions? A. Warmth and clear information. B. A joke without any route. C. A room card and a mask. D. Silence from the worker. 23. Why did the first clerk fail to calm the angry guest? A. She changed the card too fast. B. She refused to say sorry. C. She explained the dining room clearly. D. She apologized but did not solve the problem. 24. What does Mr. Han suggest when a guest loses something important? A. Laugh to make the guest relaxed. B. Show concern and act quickly. C. Ask the guest to forget it. D. Keep smiling widely all the time. 25. What is Mr. Han’s attitude towards a professional smile? A. It is useless in all service work. B. It is only a rule about the mouth. C. It should show respect and readiness to help. D. It can replace listening and action. 【答案】21．C 22．A 23．D 24．B 25．C 【导语】本文是一篇访谈，围绕服务工作中的职业微笑展开，强调微笑必须和倾听、清楚信息、快速行动结合，才能真正改善沟通。 【详解】 21．出处推断题。文本以Reporter和Mr. Han问答形式展开，内容讨论服务沟通，故选C。 22．细节理解题。根据第1组回答“The guest needs both warmth and information”可知，客人需要温暖和明确信息，故选A。 23．细节理解题。根据第2组回答中新员工“kept saying sorry, but she did not check the card”可知，她道歉却没有解决问题，故选D。 24．细节理解题。根据第3组回答“show concern and take action”可知，客人丢失重要物品时应表示关切并迅速行动，故选B。 25．观点理解题。根据末段“I respect you, and I am ready to help”可知，韩经理认为职业微笑应体现尊重和帮助意愿，故选C。 C On a rainy afternoon, Xu Ning was working as a volunteer at a community service center. The center had invited elderly residents to learn how to use video calls. Xu Ning’s task was to guide them patiently. She thought the work would be simple, but the first hour was harder than she expected. An elderly woman, Mrs. Qian, touched the wrong button again and again. She became embarrassed and said, “Maybe I am too old to learn this.” Some volunteers looked at the clock because the next group was waiting. Xu Ning, however, sat beside Mrs. Qian and smiled gently. “It is all right. If I were learning something new, I would need time too,” she said. Xu Ning did not take the phone away and finish the steps herself. Instead, she asked Mrs. Qian to try once more while she explained each step slowly. When the first video call finally connected, Mrs. Qian saw her grandson on the screen. Her eyes became bright, and she held Xu Ning’s hand to thank her. After the activity, Xu Ning wrote in her volunteer diary that patience is not quiet waiting; it is active support. A smile gave Mrs. Qian courage, but step-by-step guidance helped her succeed. Xu Ning understood that real kindness should be warm enough to comfort people and practical enough to solve problems. 26. What was Xu Ning’s volunteer task? A. To repair phones for workers. B. To sell umbrellas to residents. C. To record a weather report. D. To teach elderly residents video calls. 27. Why did Mrs. Qian feel embarrassed? A. She arrived after the activity ended. B. She kept touching the wrong button. C. She forgot to bring an umbrella. D. She refused to talk with her grandson. 28. What did Xu Ning do instead of finishing the steps for Mrs. Qian? A. She asked the next group to leave. B. She wrote a diary immediately. C. She guided Mrs. Qian to try again slowly. D. She took the phone to another room. 29. What does the underlined sentence in Paragraph 4 mean? A. Patience means giving useful help while waiting. B. Patience means doing everything for others. C. Patience means refusing to explain details. D. Patience means ignoring people’s feelings. 30. Which lesson did Xu Ning learn? A. Smiling is enough for every problem. B. Older people should not learn new skills. C. Volunteers should work as fast as possible. D. Real kindness needs warmth and practical action. 【答案】26．D 27．B 28．C 29．A 30．D 【导语】本文是一篇人文叙事记叙文，讲述志愿者徐宁在社区活动中用微笑、耐心和分步指导帮助老人学习视频通话的经历。 【详解】 26．细节理解题。根据第1段“guide them patiently”和“learn how to use video calls”可知，她的任务是教老人使用视频通话，故选D。 27．细节理解题。根据第2段“touched the wrong button again and again”可知，钱奶奶因反复按错按钮而尴尬，故选B。 28．细节理解题。根据第3段“asked Mrs. Qian to try once more while she explained each step slowly”可知，徐宁慢慢指导她再次尝试，故选C。 29．句意理解题。该句后文说明微笑给勇气，分步指导帮助成功，因此“耐心”不是单纯等待，而是在等待中提供有效支持，故选A。 30．主旨理解题。末段点明真正的善意既要温暖安慰别人，也要实际解决问题，故选D。 D People often use smiles before they use words. In a classroom, a workplace or a service center, a smile may begin a relationship by showing that communication is possible. This early message is important because many people feel nervous when they enter a new place or talk with someone unfamiliar. Scientists explain that facial expressions can influence feelings. When people smile naturally, they may feel a little more relaxed, and others may respond more positively. This is why group leaders often use a calm smile when a team faces pressure. The smile does not remove the task, but it can keep the group from becoming colder or more fearful. Still, a smile must be interpreted carefully. The word “interpreted” means understood according to signs and context. A person may smile because of happiness, respect, nervousness or even embarrassment. If we judge only from the mouth, we may misunderstand the person. Eyes, voice, body language and the situation all provide clues. For this reason, the best communication is not “smile first and think later”. It is “understand first, then respond kindly”. A smile becomes powerful when it is honest and when it is followed by useful words or actions. In that sense, smiling is not the end of communication; it is a door that invites better understanding. 31. What does Paragraph 1 mainly say about a smile? A. It can begin communication in a new situation. B. It can finish every task without words. C. It is useful only inside classrooms. D. It makes unfamiliar places disappear. 32. What can we infer from the example of group leaders? A. A calm smile may reduce tension in a team. B. Leaders should smile instead of assigning tasks. C. Team pressure comes only from cold weather. D. A smile makes all members finish work immediately. 33. What does the underlined word “interpreted” in Paragraph 3 mean? A. Written quickly. B. Hidden completely. C. Understood according to context. D. Repeated without thinking. 34. What is the purpose of Paragraph 3? A. To argue that smiles are never true. B. To show that voice is useless in communication. C. To list different places for smiling. D. To explain why a smile should be read with other clues. 35. What is the writer’s main idea? A. People should smile before thinking in every case. B. An honest smile with helpful action improves communication. C. Body language is more important than all words. D. Nervous people should avoid meeting strangers. 【答案】31．A 32．A 33．C 34．D 35．B 【导语】本文是一篇社科科普说理文，讨论微笑在开启沟通、缓解紧张和传递友好方面的作用，同时指出理解微笑需要结合语境和后续行动。 【详解】 31．段落主旨题。第1段说明微笑可在新环境或陌生交流中发出“可以沟通”的早期信息，故选A。 32．推理判断题。第2段提到团队有压力时领导者用平静微笑，可防止团队变得更冷淡或恐惧，说明能缓解紧张，故选A。 33．词义猜测题。画线词后解释为“understood according to signs and context”，即结合信号和语境理解，故选C。 34．段落作用题。第3段列举快乐、尊重、紧张、尴尬等不同原因，并说明眼神、声音、肢体和情境都是线索，目的是解释微笑需结合其他线索理解，故选D。 35．主旨理解题。全文强调诚实的微笑若伴随有用语言和行动，能改善沟通，B项概括准确，故选B。 三、完形填空（共10小题；每小题1分，满分10分） 阅读下面短文，从每题所给的 A、B、C、D 四个选项中选出可以填入空白处的最佳选项。 During my first week at a training hotel, I worked at the information desk. I thought smiling was easy, so I was not afraid 36._______ the task. However, a guest soon taught me a lesson. He came to the desk with a broken room card and looked 37._______. I smiled at him, but I only said “Sorry” again and again. I did not 38._______ the card or ask about the room number. The guest became more impatient. Then my trainer came over. She spoke calmly, “If I 39._______ you, I would first understand the problem.” She asked the guest for details and changed the card 40._______. After the guest left, my trainer did not blame me. She 41._______ that a smile should go together with action. The next day, another guest asked for the meeting room 42._______ was on the second floor. I smiled, checked the schedule and led him there. He thanked me before the meeting began. From these two experiences, I learned that service is not just about looking friendly. A smile can open the door, 43._______ useful help keeps the door open. If we smile without listening, the smile may become empty. If we listen and act, even a 44._______ smile can make others feel respected. I will remember this rule and pass it 45._______ to new volunteers. 36. A. by B. with C. from D. of 37. A. upset B. humorous C. relaxed D. proud 38. A. lose B. draw C. check D. praise 39. A. am B. were C. was D. be 40. A. heavily B. carelessly C. loudly D. quickly 41. A. explained B. refused C. forgot D. guessed 42. A. who B. which C. where D. when 43. A. so B. or C. but D. because 44. A. gentle B. private C. broken D. late 45. A. away B. down C. out D. on 【答案】36．D 37．A 38．C 39．B 40．D 41．A 42．B 43．C 44．A 45．D 【详解】 36．考查介词搭配。be afraid of sth.表示“害怕某事”，故选D。 37．考查形容词辨析。房卡坏了，客人来到前台时应是沮丧或烦恼的，upset符合语境。 38．考查动词辨析。作者只是道歉，没有检查房卡或询问房号，check符合服务场景。 39．考查虚拟语气。If I were you为固定虚拟表达，故选B。 40．考查副词辨析。培训师了解情况后迅速换卡，quickly符合上下文。 41．考查动词辨析。培训师解释微笑应与行动结合，explained符合语境。 42．考查定语从句。先行词meeting room指物，关系词在从句中作主语，用which。 43．考查连词。微笑能打开门，但有用的帮助能使门保持打开，前后转折，故选C。 44．考查形容词辨析。gentle smile表示“温和的微笑”，能让人感到被尊重，故选A。 45．考查动词短语。pass on to sb.表示“传递给某人”，故选D。 四、语法填空（共10小题；每小题1分，满分10分） 阅读下面短文，在空白处填入1个适当的单词或括号内单词的正确形式。 A professional smile is more than a face movement. If a worker 46._______ (be) patient enough, guests 47._______ (feel) safer to explain their needs. I wish every new volunteer 48._______ (have) a chance to practise real service situations before work. In some cultures, people smile 49._______ if they are nervous or embarrassed. Therefore, we should avoid 50._______ (judge) others only by the mouth. When someone asks for help, answer 51._______ (immediate) if you know the information. If not, check it carefully. Useful action deserves 52._______ (praise) more than an empty smile. A smile can make a conversation 53._______ (warm), but it works best 54._______ it is supported by listening. It is time that we 55._______ (learn) to smile sincerely and act responsibly. 【答案】46．were 47．would feel 48．had 49．as 50．judging 51．immediately 52．praise 53．warmer 54．when/if 55．learned/should learn 【详解】 46．考查虚拟语气。If引导与现在事实相反的假设，从句be动词用were。 47．考查虚拟语气。主句用would do结构，故填would feel。 48．考查wish后的虚拟语气。表示现在愿望，从句谓语用过去式had。 49．考查连词。as if表示“好像”，句意为有些人微笑好像他们紧张或尴尬。 50．考查非谓语动词。avoid doing sth.表示“避免做某事”，故填judging。 51．考查副词。修饰动词answer应用副词immediately。 52．考查名词。deserves后接名词作宾语，praise表示“表扬”。 53．考查比较级。语境表示使谈话更温暖，warm的比较级为warmer。 54．考查状语从句。句意为当/如果微笑由倾听支撑时效果最好，when或if均可。 55．考查固定句型。It is time that...后可用过去式或should do，故填learned/should learn。 五、书面表达（满分20分） 假定你是李华，你校英语社将举办“Pass on a Smile”主题分享会。请你根据以下要点写一篇英文发言稿。 要点：1. 说明微笑在学习或服务中的作用；2. 结合一次经历谈谈你对微笑的理解；3. 呼吁同学们真诚微笑、主动帮助他人。 注意：1. 词数80词左右；2. 行文连贯，条理清楚；3. 文中不得出现真实姓名、校名和地名。 ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 【参考范文】 Good morning, everyone. I am glad to share my ideas about “Pass on a Smile”. A smile is small, but it can make communication warmer. When we study or serve others, a sincere smile can show respect and help people feel relaxed. Last month, I helped a visitor find the training room. At first, he looked worried because he did not know the way. I smiled, listened to his question and checked the map carefully. Then I showed him the route step by step. He thanked me and said my smile made him feel welcome. From this experience, I learned that a real smile should go with useful action. Let us smile sincerely, listen patiently and help others actively. In this way, we can pass on kindness every day. 【词汇积累】sincere 真诚的；show respect 表示尊重；feel relaxed 感到放松；step by step 逐步地；pass on kindness 传递善意。 【句式拓展】原句：A smile is small. 拓展：A smile is small, but it can make communication warmer. 【点睛】范文采用“观点—经历—倡议”结构，既说明微笑的作用，又强调微笑应与倾听和行动结合，符合主题分享发言稿要求。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $