高考应用文总复习模板十八：投诉信 讲义-2027届高三英语一轮复习专项

该高中英语讲义聚焦高考应用文写作核心考点，以投诉信为专项训练载体，系统梳理体裁结构、常用短语及句型模板，通过范文赏析、考点提炼、方法归纳、实战演练的递进式教学环节，帮助学生构建投诉信写作的规范框架与灵活表达能力。 资料突出语言能力与学习能力的双维培养，创新性采用“模板+变式”教学策略，如将投诉信拆解为开篇点明意图、主体详述问题、结尾提出诉求三模块，配合常用句型分类记忆与小试牛刀分层练习，助力学生在有限时间内掌握写作技巧，为教师把控复习节奏、提升学生应考效能提供清晰路径。

高考应用文总复习模板十八：投诉信 一、范文赏析 假设你是李华，是国外某学习网站的注册会员，但最近在使用网站时你发现一些令人不太满意的地方，因此，你向网站负责人Mr. Smith写信投诉，内容包括： 1.投诉原因； 2.提出希望。 请注意：1. 写作词数应为80左右； 2. 可适当增加细节以使行文连贯。 Dear Mr. Smith, I am Li Hua, a member of your English learning website. However, to my disappointment, I have come across some problems after using it for a short time. I am writing to make a complaint about them. To begin with, some contents can not be updated in time, which makes it impossible for me to learn something new related to my present lessons at school. Additionally, much to my dissatisfaction, I find the topics of some reading materials improper for us high school students. As a famous website, there is no doubt that your service needs to be improved to live up to users’ expectations. I hope you will take the matter seriously and make an effort to solve the problem. Any early reply is highly appreciated. Yours, Li Hua 2、 常用短语 1. awful               糟糕的 2. inconceivable  不可思议的 3. solve               解决 4. remedy            补救 5. nuisance .        麻烦事 6. authority  [ɔːˈθɒrəti] 权威人士;泰斗,政府，当局 7. disturbance          干扰 8. recurrence            再次发生 9. sanitary situation   卫生条件[ˈsænətri] 10. bad manners         不礼貌 11. poor service          糟糕的服务 12. incident / matter    事件 13. be dissatisfied with                  不满于..... 14. put up with / bear / tolerate      忍受 15. look into / go into / investigate  调查 16. complain against sb. about sth. 投诉...... 17. out of one’s expectation  令某人大失所望 3、 常用句型 1）段首常用语 I am writing to complain about… I am writing to express my dissatisfaction with… I am writing to draw your attention to the problem with… 2）段中常用语 The problem arose when… To begin with, … Worse still, … What’s more, … This has caused great inconvenience to me because… I would like to demand a full refund or a replacement. 3）段尾常用语 I would appreciate it if you could look into this matter as soon as possible. I hope you will take my complaint seriously and give me a satisfactory reply. Please contact me at your earliest convenience to resolve this issue. 4、 实用模版 Dear …, I am writing to lodge a complaint about [投诉对象，如：the product I purchased, the service I received, the school facility]. I feel deeply dissatisfied with it because [简要说明不满原因，如： its quality is substandard, the service is unprofessional, it fails to work normally]. Specifically, [详细描述问题，如：the product has a fault and cannot be used normally, the staff was rude and unhelpful, the facility has been out of order for a long time]. This issue has brought great inconvenience to my [daily life/study/work] and caused me unnecessary trouble, which is far from my reasonable expectations. I sincerely hope that you can [具体诉求，如：replace the product with a new one, refund my money, improve the service quality, repair the facility promptly] and take effective measures to avoid similar problems in the future. I request that you give me a clear reply and inform me of your solution as soon as possible. I am eagerly anticipating your timely response. Yours sincerely, Li Hua 5、 小试牛刀 假如你是李华，最近从某国外购物网站购买一套英语书籍，迟迟未收到货物，与商家沟通无果，请写一篇投诉信提交至网站平台。内容包括： 1. 投诉原因； 2. 你的诉求。 Dear Sir / Madam, __________________________________________________________________________________________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ Yours, Li Hua 参考范文： Dear Sir / Madam, I am writing to express my dissatisfaction with the service I have received from your website. Recently, I purchased a set of English books, and despite the estimated delivery date having passed, I have yet to receive my order. I have made several attempts to contact your customer service team, but unfortunately, I have not received any helpful response or solution to my issue. This delay has caused significant inconvenience, and I am deeply disappointed with the lack of communication and support. Therefore, I kindly request that you take immediate action to resolve this matter. I would like you to either speed up the delivery of my order or issue a full refund. Your prompt attention to this complaint would be greatly appreciated. Yours, Li Hua 1 学科网（北京）股份有限公司 $