Unit 4 Customer Service（Grammar）-《英语 基础模块3》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 针对中职学生基础薄弱特点，采用基础选择与语篇填空分层设计，通过单一语法点到语篇综合应用的路径巩固语法知识，培养语言能力与思维品质。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |基础层|连词、副词、代词等单一语法点|单句语境考查if/unless等基础连词及so...that结构，夯实语法基础| |提升层|时态、非谓语、逻辑连接等语篇应用|真实投诉情境短文填空，综合运用语法知识解决实际问题，提升语用能力|

编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，系统剖析近三年高考真题命题规律，匠心打造了契合山东高考命题特色的《英语 基础模块3》（高教版第三版）专辑，专辑共40练。 本卷为【山东专用】《英语 基础模块3》（高教版第三版）Unit 4 Customer Service（Grammar）的课后作业。 《英语 基础模块3》（高教版第三版） Unit 4 Customer Service 一课一练（4） Grammar 1、 单项选择 1.________ you meet quality problems, you can raise a complaint to our service staff. A. If B. Until C. Before D. Though 【答案】1. A 【详解】句意：如果遇到质量问题，你可以向客服人员投诉。 解析：if 引导条件状语从句，意为 “如果”。故选A。 2. The clerk will keep polite ________ the customer gets very angry. A. if B. unless C. since D. so 【答案】2. B 【详解】句意：除非顾客大发雷霆，店员都会保持礼貌。 解析：unless 引导否定条件状语从句，意为 “除非”。故选B。 3. You can get a full refund ________ you provide the valid shopping receipt. A. as long as B. as if C. even though D. so that 【答案】3. A 【详解】句意：只要出示有效购物小票，你就能全额退款。 解析：as long as 引导条件状语从句，表 “只要”。故选A。 4. The service of this shop is ________ thoughtful that most buyers give good reviews. A. so B. such C. such a D. such an 【答案】4. A 【详解】句意：这家店服务十分贴心，大部分顾客都给出好评。 解析：so + 形容词 + that 固定结果状语从句结构。故选A。 5. Please check all goods carefully ________ you leave the checkout counter. A. after B. before C. though D. because 【答案】5. B 【详解】句意：离开收银台之前，请仔细核对全部商品。 解析：before 引导时间状语从句，“在…… 之前”。故选B。 6. ________ many customers come during holidays, we add extra service workers. A. As B. Unless C. Until D. Though 【答案】6. A 【详解】句意：由于节假日顾客众多，我们增配客服人员。 解析：as 引导原因状语从句，表 “由于、因为”。故选A。 7. If the product ________ work normally, our repairman will come within one hour. A. don’t B. doesn’t C. won’t D. isn’t 【答案】7. B 【详解】句意：如果商品无法正常使用，维修人员一小时内上门。 解析：if 条件句遵循主将从现；主语 product 为三单，否定用 doesn’t。故选：B 8.His explanation about after-sales rules is ________ clear that everyone understands it easily. A. so B. too C. such D. as 【答案】8. A 【详解】句意：他对售后规则的讲解条理清晰，所有人一听就懂。 解析：so + 形容词 clear+that，引导结果状语从句。结合题意可知选A 9.Our service workers communicate ________ patiently as professional customer consultants. A. as careful B. as carefully C. more careful D. more carefully 【答案】9. B 【详解】句意：本店客服和专业咨询人员沟通一样耐心。 解析：修饰动词 communicate 用副词 carefully；as + 副词原级 + as 同级比较。故答案为B。 10.—Do you have spare packaging bags? —Sorry, there is ________ left. A. some B. any C. none D. neither 【答案】10. C 【详解】句意：请问还有多余包装袋吗？抱歉，一个都没有了。 解析：none 指代多类物品，表示 “一个都没有”；neither 仅用于两者。故选C 2、 短文填空 Dear Service Manager, I bought a wireless headphone online last week, 11. ________ there are two obvious faults with the product. After 12. ________(use) it for only one day, its sound function breaks down completely. The noise is 13. ________ weak that I can hardly hear any sound. I hope 14. ________ you can solve my problem as soon as possible. I want to get a new headphone 15. ________ works perfectly. All shop workers should receive training 16. ________(offer) standard customer service. If every product 17. ________(inspect) before delivery, fewer complaints will appear. I am 18. ________(total) unsatisfied with this shopping experience, 19. I am waiting for your reply 20. ________(deal) with this matter properly.Yours sincerely, 【答案】11. but 12. using 13. so 14. that 15. which/that 16. to offer 17. is inspected 18. totally 19. and 20. to deal 【导语】本文为网购耳机售后投诉信，融合时间 / 条件 / 结果状语从句、定语从句、非谓语动词、被动语态单元全部核心语法，贴合客服单元主题。 文章释义： 尊敬客服经理： 我上周网购一副无线耳机，但商品存在两处明显故障。仅使用一天，音质功能完全损坏，音量微弱几乎听不见。希望您尽快处理，为我更换一台功能完好的新机。全体店员都应接受培训，提供标准化客服服务；每件商品发货前若完成质检，投诉会大幅减少。本次购物体验让我十分不满，静候您妥善处理此事的回复 【详解】 11. but 前后句意转折，网购耳机但存在故障。 12. using after 是介词，介词后接动名词。 13. so so...that 固定句式，如此…… 以至于。 14. that hope 后接宾语从句，that 无实义，可省略。 15. which/that 定语从句，先行 headphone 指物，从句缺主语。 16. to offer 不定式作目的状语，培训员工是为提供标准服务。 17. is inspected 商品被检查，一般现在时被动语态，符合主将从现规则。 18. totally 副词修饰形容词 unsatisfied。 19. and 并列连词，连接两个完整分句。 20. to deal 不定式作目的状语，等待回复以解决问题。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $ 编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，系统剖析近三年高考真题命题规律，匠心打造了契合山东高考命题特色的《英语 基础模块3》（高教版第三版）专辑，专辑共40练。 本卷为【山东专用】《英语 基础模块3》（高教版第三版）Unit 4 Customer Service（Grammar）的课后作业。 《英语 基础模块3》（高教版第三版） Unit 4 Customer Service 一课一练（4） Grammar 1.________ you meet quality problems, you can raise a complaint to our service staff. A. If B. Until C. Before D. Though 2. The clerk will keep polite ________ the customer gets very angry. A. if B. unless C. since D. so 3. You can get a full refund ________ you provide the valid shopping receipt. A. as long as B. as if C. even though D. so that 4. The service of this shop is ________ thoughtful that most buyers give good reviews. A. so B. such C. such a D. such an 5. Please check all goods carefully ________ you leave the checkout counter. A. after B. before C. though D. because 6. ________ many customers come during holidays, we add extra service workers. A. As B. Unless C. Until D. Though 7. If the product ________ work normally, our repairman will come within one hour. A. don’t B. doesn’t C. won’t D. isn’t 8.His explanation about after-sales rules is ________ clear that everyone understands it easily. A. so B. too C. such D. as 9.Our service workers communicate ________ patiently as professional customer consultants. A. as careful B. as carefully C. more careful D. more carefully 10.—Do you have spare packaging bags? —Sorry, there is ________ left. A. some B. any C. none D. neither 二、短文填空 Dear Service Manager, I bought a wireless headphone online last week, 11. ________ there are two obvious faults with the product. After 12. ________(use) it for only one day, its sound function breaks down completely. The noise is 13. ________ weak that I can hardly hear any sound. I hope 14. ________ you can solve my problem as soon as possible. I want to get a new headphone 15. ________ works perfectly. All shop workers should receive training 16. ________(offer) standard customer service. If every product 17. ________(inspect) before delivery, fewer complaints will appear. I am 18. ________(total) unsatisfied with this shopping experience, 19. I am waiting for your reply 20. ________(deal) with this matter properly.Yours sincerely, 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $