4.1 Customer Service（Warming up; Listening and Speaking）-《英语 基础模块3》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 针对中职《英语基础模块3》Unit4，设计课前预习与课堂检测分层练习，通过词汇-句型-情景递进路径巩固语言能力，适配课前课中教学闭环。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|核心词汇（8词）、基础句型（4组）|直接填写词汇强化记忆，呈现对话感知交际语境，培养自主学习能力| |课堂检测|词汇语境辨析（10题）、情景交际应用（5题）|通过词义选择考查词汇在语境中的理解，情景对话模拟真实服务场景，提升语言应用能力|

　　编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造广东专用《英语 基础模块 3》（高教版第三版）《一课一练》，专辑共 40 练，完全对接广东对口升学考法。 　　本卷为《英语 基础模块 3》（高教版第三版）Unit 4 Customer Service（Warming up; Listening and Speaking）的课前预习与课堂检测。 《英语 基础模块3》（高教版第三版） Unit 4 Customer Service 一课一练（1） Warming up; Listening and Speaking 【课前预习】 一、核心词汇检测 1. n. 电池____ 2. n. 不便；麻烦____ 3. n. 抱怨；投诉____ 4. v. 充电____ 5. n. 收据____ 6. n. 保修期；保证____ 7. v. 检查；核对____ 8. v. 调换____ 二、核心交际句型 1. — Excuse me, I would like to make a complaint. — I am sorry for the inconvenience caused. 2. — What is the problem with your watch? — It always has a blank screen. 3. — Would you please show me your receipt? — OK. Here you are. 4. — Could I have this sports watch refunded? — Sorry, we cannot refund it, but we can exchange a new one for you. 【课堂检测】 一、词义选择（10 题） 1. The customer asked the clerk to charge the phone before checking the battery. A. 索价 B. 控告 C. 充电 D. 鼓掌 2. Please check the receipt before you sign your name at the service desk. A. 核对 B. 支票 C. 阻止 D. 烹饪 3. The sports watch has a blank screen, so Tim cannot read the time. A. 空格 B. 无显示的 C. 明亮的 D. 清凉的 4. The watch is still under guarantee, so the shop can repair it for free. A. 担保人 B. 许可证 C. 保修期 D. 纪念品 5. The salesperson kept calm and showed great patience when the customer asked many questions. A. 病人 B. 耐心 C. 图案 D. 速度 6. The customer wanted to exchange the small coat for a larger one. A. 交易所 B. 解释 C. 调换 D. 打包 7. The shop assistant wrote down the customer's complaint about the terrible service. A. 赞美 B. 竞争 C. 会议 D. 投诉 8. Please keep the receipt, because you may need it when you ask for a refund. A. 食谱 B. 收据 C. 回复 D. 入口 9. We are sorry for the inconvenience caused by the broken camera. A. 不便 B. 邀请 C. 便利店 D. 方向 10. The customer asked to refund the money because the product did not work. A. 修理 B. 记录 C. 退还 D. 预订 二、情景交际（5 题） 11. — Excuse me, I would like to make a complaint about this phone. — ________ A. I am sorry for the inconvenience caused. B. That sounds delicious. C. Have a nice trip. D. You are welcome to my home. 12. — My watch has a blank screen. What should I do? — ________ A. You can join the sports meeting. B. Please show me your receipt first. C. I like this color very much. D. It is a sunny day. 13. — Could I have this coat exchanged? It is the wrong size. — ________ A. No, I do not like shopping. B. The classroom is on the second floor. C. Sure. Let me check it for you. D. I will read a story. 14. — I have waited for twenty minutes. — ________ We will deal with your problem in no time. A. Good luck. B. Enjoy yourself. C. Never mind your homework. D. Thanks for your patience. 15. — The dish is too salty. I cannot eat it. — ________ A. We are sorry. We can change it for you. B. You should buy a new phone. C. This book is very interesting. D. It is under guarantee. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 　　编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造广东专用《英语 基础模块 3》（高教版第三版）《一课一练》，专辑共 40 练，完全对接广东对口升学考法。 　　本卷为《英语 基础模块 3》（高教版第三版）Unit 4 Customer Service（Warming up; Listening and Speaking）的课前预习与课堂检测。 《英语 基础模块3》（高教版第三版） Unit 4 Customer Service 一课一练（1） Warming up; Listening and Speaking 【课前预习】 一、核心词汇检测 1. n. 电池____ 2. n. 不便；麻烦____ 3. n. 抱怨；投诉____ 4. v. 充电____ 5. n. 收据____ 6. n. 保修期；保证____ 7. v. 检查；核对____ 8. v. 调换____ 【答案】1. battery 2. inconvenience 3. complaint 4. charge 5. receipt 6. guarantee 7. check 8. exchange 二、核心交际句型 1. — Excuse me, I would like to make a complaint. — I am sorry for the inconvenience caused. 2. — What is the problem with your watch? — It always has a blank screen. 3. — Would you please show me your receipt? — OK. Here you are. 4. — Could I have this sports watch refunded? — Sorry, we cannot refund it, but we can exchange a new one for you. 【课堂检测】 一、词义选择（10 题） 1. The customer asked the clerk to charge the phone before checking the battery. A. 索价 B. 控告 C. 充电 D. 鼓掌 【答案】C 【解析】划线词为动词。charge 在本句中表示“充电”，与 phone 和 battery 构成明确语境。易错点：charge 的常见基础义有“索价、收费”，但本句不是谈价格，而是谈手机电池。 2. Please check the receipt before you sign your name at the service desk. A. 核对 B. 支票 C. 阻止 D. 烹饪 【答案】A 【解析】划线词为动词。check 在本句中表示“核对”，后接 receipt，说明要确认信息是否正确。易错点：check 作名词可联想到“支票”，但本句中它作动词使用。 3. The sports watch has a blank screen, so Tim cannot read the time. A. 空格 B. 无显示的 C. 明亮的 D. 清凉的 【答案】B 【解析】划线词为形容词。blank 在本句中修饰 screen，表示屏幕“空白、无显示”。易错点：学生容易把 blank 只理解为试卷上的“空格”，忽略其在产品故障场景中的含义。 4. The watch is still under guarantee, so the shop can repair it for free. A. 担保人 B. 许可证 C. 保修期 D. 纪念品 【答案】C 【解析】划线词为名词。guarantee 在本句中表示“保修期”，与 repair it for free 呼应。易错点：guarantee 常被理解为抽象的“保证”，但产品售后语境中常指“保修”。 5. The salesperson kept calm and showed great patience when the customer asked many questions. A. 病人 B. 耐心 C. 图案 D. 速度 【答案】B 【解析】划线词为名词。patience 在本句中表示“耐心”，与 kept calm 形成语义提示。易错点：该词容易与 patient“病人；有耐心的”混淆，本句考查的是名词含义。 6. The customer wanted to exchange the small coat for a larger one. A. 交易所 B. 解释 C. 调换 D. 打包 【答案】C 【解析】划线词为动词。exchange 在本句中表示“调换”，for a larger one 说明顾客要换成更大尺码。易错点：exchange 可联想到“交换、交易”，但售后语境中常表示“换货”。 7. The shop assistant wrote down the customer's complaint about the terrible service. A. 赞美 B. 竞争 C. 会议 D. 投诉 【答案】D 【解析】划线词为名词。complaint 在本句中表示“投诉”，后面的 terrible service 是明确线索。易错点：不要只根据 customer 判断为普通“交流”，本句强调服务问题。 8. Please keep the receipt, because you may need it when you ask for a refund. A. 食谱 B. 收据 C. 回复 D. 入口 【答案】B 【解析】划线词为名词。receipt 在本句中表示“收据”，与 refund 构成售后凭证语境。易错点：receipt 拼写接近 recipe“食谱”，不能混淆。 9. We are sorry for the inconvenience caused by the broken camera. A. 不便 B. 邀请 C. 便利店 D. 方向 【答案】A 【解析】划线词为名词。inconvenience 在本句中表示“不便；麻烦”，与 broken camera 造成的问题相符。易错点：词根 convenient 表示“方便的”，加否定前缀 in- 后意义相反。 10. The customer asked to refund the money because the product did not work. A. 修理 B. 记录 C. 退还 D. 预订 【答案】C 【解析】划线词为动词。refund 在本句中表示“退款；退还”，the money 是直接提示。易错点：不要把售后处理都理解为 repair“修理”，本题强调退钱。 二、情景交际（5 题） 11. — Excuse me, I would like to make a complaint about this phone. — ________ A. I am sorry for the inconvenience caused. B. That sounds delicious. C. Have a nice trip. D. You are welcome to my home. 【答案】A 【详解】考查投诉回应。顾客提出投诉时，服务人员应先道歉并表示愿意处理。A 项符合服务场景；其余选项与投诉无关。 12. — My watch has a blank screen. What should I do? — ________ A. You can join the sports meeting. B. Please show me your receipt first. C. I like this color very much. D. It is a sunny day. 【答案】B 【详解】考查售后流程。顾客说明产品故障后，服务人员通常先查看收据或保修信息。B 项符合语境。 13. — Could I have this coat exchanged? It is the wrong size. — ________ A. No, I do not like shopping. B. The classroom is on the second floor. C. Sure. Let me check it for you. D. I will read a story. 【答案】C 【详解】考查换货交际。顾客说明尺码不合适并提出换货，服务人员应表示可以核查。C 项语气礼貌、符合场景。 14. — I have waited for twenty minutes. — ________ We will deal with your problem in no time. A. Good luck. B. Enjoy yourself. C. Never mind your homework. D. Thanks for your patience. 【答案】D 【详解】考查等待场景回应。对顾客等待表示感谢，应说 Thanks for your patience。D 项符合售后服务语境。 15. — The dish is too salty. I cannot eat it. — ________ A. We are sorry. We can change it for you. B. You should buy a new phone. C. This book is very interesting. D. It is under guarantee. 【答案】A 【详解】考查餐饮投诉回应。顾客抱怨菜太咸，服务人员应道歉并提出更换。A 项符合语境。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $