4.4 Customer Service（Language Practice）-《英语 基础模块3》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 《英语基础模块3》Unit 4同步练以课前预习-课堂检测分层设计，通过概念自测-选择应用-语篇填空-句子翻译的梯度路径，系统巩固状语从句语法知识，提升语言应用与学习能力。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习（语法概念自测）|单一连词辨析（如even though/so that等）|4道选择题聚焦基础语法概念，帮助学生课前定位薄弱点| |课堂检测（语法选择）|基础语法应用（连词搭配语境）|5道单选题强化从句类型判断，衔接预习内容| |课堂检测（语法填空）|语篇综合运用（多类从句整合）|10空短文填空融合原因、目的等从句，提升语篇理解能力| |课堂检测（完成句子）|情境翻译表达（从句实际应用）|5道汉译英题落实"因为/以便"等从句在服务场景中的表达|

　　编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造广东专用《英语 基础模块 3》（高教版第三版）《一课一练》，专辑共 40 练，完全对接广东对口升学考法。 　　本卷为《英语 基础模块 3》（高教版第三版）Unit 4 Customer Service（Language Practice）的课前预习与课堂检测。 《英语 基础模块3》（高教版第三版） Unit 4 Customer Service 一课一练（4） Language Practice 【课前预习】 一、语法概念自测（4 题） 1. 表示“即使；虽然”的让步状语从句常用哪个连词引导？ A. even though B. so that C. if D. because of 2. so that 引导目的状语从句时，后面通常接什么结构？ A. 名词短语 B. 完整句子 C. 单个形容词 D. 介词短语 3. Since it is our fault, we will pay for the loss. 句中 since 的含义是____。 A. 自从 B. 虽然 C. 因为 D. 以便 4. in order that 与 so that 都可用于表达____。 A. 结果 B. 目的 C. 时间 D. 比较 二、语法精讲 1. 定义：状语从句是在复合句中作状语的从句，用来说明原因、让步、目的、条件等。Unit 4 常见连词包括 since, because, even though, even if, so that, in order that, if。 2. 构成规则：连词 + 主语 + 谓语 + 其他成分。例：Since it is our fault, we will pay for the loss. / We will check it so that you can use it soon. 3. 分类：since / because 引导原因状语从句；even though / even if 引导让步状语从句；so that / in order that 引导目的状语从句；if 引导条件状语从句。 4. 高频错误：把 since 只理解为“自从”，忽略其“因为”的用法；把 so that 后误接动词原形；把 even though 与 because 连用造成逻辑重复；在目的状语从句中漏写主语和情态动词。 【课堂检测】 一、单元语法选择（5 题） 1. ________ the delay is our fault, we will send the goods again for free. A. Since B. Until C. Before D. Unless 2. The worker checked the receipt carefully ________ he could know the date of purchase. A. even though B. if C. so that D. as soon as 3. ________ the customer was angry, the salesperson still spoke politely. A. Because B. So that C. If D. Even though 4. Please call us at once ________ there is something wrong with the battery. A. so that B. if C. even if D. since 5. We left early ________ we could arrive before the meeting started. A. even though B. because of C. in order that D. since 二、语法填空（10 题） Last Friday, our class visited a service center near our school. The manager told us 6. ________ good service starts with respect. At first, a customer came in because his phone could not be 7. ________ (charge). The worker checked the receipt carefully 8. ________ he could know whether the phone was still under guarantee. He also asked the customer to describe the problem slowly. The customer became calmer because the worker listened carefully. Another customer was unhappy because the delivery was late. The worker listened 9. ________ (patient) and made an 10. ________ (apologize). Even though the customer spoke fast, the worker stayed calm. He said that the company 11. ________ (arrange) another delivery the next morning. He wrote down the new address and checked the phone number twice. The manager told us that small details often decide whether a customer trusts a company again. Since the problem caused trouble to the customer, the manager decided to reduce the price. He also asked us to write down 12. ________ (we) ideas about good service. I learned that a sincere attitude is 13. ________ (important) than a beautiful office. If workers deal with complaints in time, customers will feel respected 14. ________ may trust the company again. It was 15. ________ useful lesson for us. I also understood that professional ethics should be shown in real actions, not only in words. 三、根据汉语提示完成句子（5 题） 16. ________________________（因为这是我们的责任）, we should give the customer a sincere apology. 17. The clerk spoke slowly ________________________（以便顾客能听清楚）. 18. ________________________（即使订单被延误）, we will try our best to solve the problem. 19. Please keep your receipt ________________________（以便我们核对购买日期）. 20. ________________________（如果你对服务不满意）, you can call the service center. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 　　编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造广东专用《英语 基础模块 3》（高教版第三版）《一课一练》，专辑共 40 练，完全对接广东对口升学考法。 　　本卷为《英语 基础模块 3》（高教版第三版）Unit 4 Customer Service（Language Practice）的课前预习与课堂检测。 《英语 基础模块3》（高教版第三版） Unit 4 Customer Service 一课一练（4） Language Practice 【课前预习】 一、语法概念自测（4 题） 1. 表示“即使；虽然”的让步状语从句常用哪个连词引导？ A. even though B. so that C. if D. because of 【答案】A 【解析】even though / even if 可引导让步状语从句，表示“即使；虽然”。 2. so that 引导目的状语从句时，后面通常接什么结构？ A. 名词短语 B. 完整句子 C. 单个形容词 D. 介词短语 【答案】B 【解析】so that 后接完整句子，常与 can / could / will 等情态或助动词连用，表示“以便”。 3. Since it is our fault, we will pay for the loss. 句中 since 的含义是____。 A. 自从 B. 虽然 C. 因为 D. 以便 【答案】C 【解析】since 可表示“自从”，也可表示“因为”。本句说明赔偿原因，因此表示“因为”。 4. in order that 与 so that 都可用于表达____。 A. 结果 B. 目的 C. 时间 D. 比较 【答案】B 【解析】in order that 和 so that 都可引导目的状语从句，表示“为了；以便”。 二、语法精讲 1. 定义：状语从句是在复合句中作状语的从句，用来说明原因、让步、目的、条件等。Unit 4 常见连词包括 since, because, even though, even if, so that, in order that, if。 2. 构成规则：连词 + 主语 + 谓语 + 其他成分。例：Since it is our fault, we will pay for the loss. / We will check it so that you can use it soon. 3. 分类：since / because 引导原因状语从句；even though / even if 引导让步状语从句；so that / in order that 引导目的状语从句；if 引导条件状语从句。 4. 高频错误：把 since 只理解为“自从”，忽略其“因为”的用法；把 so that 后误接动词原形；把 even though 与 because 连用造成逻辑重复；在目的状语从句中漏写主语和情态动词。 【课堂检测】 一、单元语法选择（5 题） 1. ________ the delay is our fault, we will send the goods again for free. A. Since B. Until C. Before D. Unless 【答案】A 【解析】考查原因状语从句。句意：由于延误是我们的责任，我们将免费重新发货。Since 表示“因为”。易错点：until 表时间，不符合因果逻辑。 2. The worker checked the receipt carefully ________ he could know the date of purchase. A. even though B. if C. so that D. as soon as 【答案】C 【解析】考查目的状语从句。句意：工作人员仔细核对收据，以便知道购买日期。so that 表示“以便”。易错点：不要把 so that 后的完整句误写成动词短语。 3. ________ the customer was angry, the salesperson still spoke politely. A. Because B. So that C. If D. Even though 【答案】D 【解析】考查让步状语从句。前后语义为“虽然顾客生气，但销售员仍礼貌说话”，应用 Even though。易错点：because 会造成因果关系错误。 4. Please call us at once ________ there is something wrong with the battery. A. so that B. if C. even if D. since 【答案】B 【解析】考查条件状语从句。句意：如果电池有问题，请立即联系我们。if 表示“如果”。易错点：since 表原因时不符合此处条件含义。 5. We left early ________ we could arrive before the meeting started. A. even though B. because of C. in order that D. since 【答案】C 【解析】考查目的状语从句。in order that 表示“为了；以便”，后接完整句。易错点：because of 后接名词或名词短语，不能接完整句。 二、语法填空（10 题） Last Friday, our class visited a service center near our school. The manager told us 6. ________ good service starts with respect. At first, a customer came in because his phone could not be 7. ________ (charge). The worker checked the receipt carefully 8. ________ he could know whether the phone was still under guarantee. He also asked the customer to describe the problem slowly. The customer became calmer because the worker listened carefully. Another customer was unhappy because the delivery was late. The worker listened 9. ________ (patient) and made an 10. ________ (apologize). Even though the customer spoke fast, the worker stayed calm. He said that the company 11. ________ (arrange) another delivery the next morning. He wrote down the new address and checked the phone number twice. The manager told us that small details often decide whether a customer trusts a company again. Since the problem caused trouble to the customer, the manager decided to reduce the price. He also asked us to write down 12. ________ (we) ideas about good service. I learned that a sincere attitude is 13. ________ (important) than a beautiful office. If workers deal with complaints in time, customers will feel respected 14. ________ may trust the company again. It was 15. ________ useful lesson for us. I also understood that professional ethics should be shown in real actions, not only in words. 【答案】6. that 7. charged 8. so 9. patiently 10. apology 11. would arrange 12. our 13. more important 14. and 15. a 【解析】6. 考点：宾语从句连接词。told us 后接完整陈述内容，用 that。 7. 考点：被动语态。phone 与 charge 是被动关系，填 charged。 8. 考点：结果状语从句。工作人员核对收据的目的是确认保修信息，填 so。 9. 考点：副词。修饰 listened 用 patiently。 10. 考点：名词。make an apology 表示“道歉”。 11. 考点：过去将来时。主句 He said 为过去时，从句表示将要安排，填 would arrange。 12. 考点：形容词性物主代词。修饰 ideas 用 our。 13. 考点：形容词比较级。than 提示用 more important。 14. 考点：并列连词。feel respected 与 trust the company again 为并列结果，填 and。 15. 考点：冠词。lesson 为可数名词单数，useful 以辅音音素开头，填 a。 三、根据汉语提示完成句子（5 题） 16. ________________________（因为这是我们的责任）, we should give the customer a sincere apology. 【答案】Since it is our responsibility 【详解】考查 since 引导原因状语从句。responsibility 表示“责任”。易错点：since 在本句中不是“自从”。 17. The clerk spoke slowly ________________________（以便顾客能听清楚）. 【答案】so that the customer could hear clearly 【详解】考查 so that 引导目的状语从句。could hear clearly 表示“能听清楚”。易错点：so that 后必须有主语和谓语。 18. ________________________（即使订单被延误）, we will try our best to solve the problem. 【答案】Even though the order is delayed 【详解】考查 even though 引导让步状语从句和被动语态。order 与 delay 是被动关系。易错点：不能写成 Even though delayed the order。 19. Please keep your receipt ________________________（以便我们核对购买日期）. 【答案】in order that we can check the date of purchase 【详解】考查 in order that 引导目的状语从句。check the date of purchase 表示“核对购买日期”。易错点：in order that 后接完整句，不接 to do。 20. ________________________（如果你对服务不满意）, you can call the service center. 【答案】If you are not satisfied with the service 【详解】考查 if 引导条件状语从句。be satisfied with 表示“对……满意”。易错点：条件从句中用陈述语序。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $