1.4 Workplace Manners（Language Practice 1）-《英语 服务类职业模块》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 基于中职学情设计课前预习与课堂检测双层次，通过词汇-短语-句型-语篇进阶路径巩固职场礼仪语言知识，适配教学闭环与对口升学考法，提升语言应用与学习能力。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|核心词汇（8题）、重点短语（6题）、交际句型（4题）|以填空、中英互译夯实基础，聚焦单一知识点记忆与理解| |课堂检测|词汇应用（5题）、句型转换（5题）、对话补全（5题）|通过单选、汉译英、补全对话（7选5）实现从基础到综合应用，培养语言运用能力|

编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造湖南专用《英语 服务类职业模块》（高教版第三版）《一课一练》，专辑共 40 练，完全对接湖南对口升学考法。 本卷为《英语 服务类职业模块》（高教版第三版）Unit 1 Workplace Manners（Language Practice 1）的课前预习与课堂检测。 Unit 1 Workplace Manners Language Practice（1） 【课前预习】 一、核心词汇检测 1. adj. 欢快的；令人愉快的____ 2. n. 期望；预期____ 3. v. 问候；迎接____ 4. adj. 及时的____ 5. n. 反馈____ 6. n. 同事____ 7. adv. 专心地；留心地____ 8. v. 推荐____ 二、课文重点短语 1. make eye contact____ 2. handle complaints____ 3. tell the truth____ 4. answer patiently____ 5. manage expectations____ 6. focus on your work____ 三、核心交际句型 1. 问句：When greeting customers, what should we do? 答句：We should welcome them with a smile and make eye contact. 2. 问句：How should we answer customers’ questions? 答句：We should listen carefully and answer patiently. 3. 问句：What should we do when handling complaints? 答句：We should handle complaints in a helpful and efficient way. 4. 问句：What should we say when customers leave? 答句：We should say “goodbye” and “thank you”. 【课堂检测】 一、词汇单选 1. The hotel has a ______ atmosphere, so many guests feel relaxed there. A. cheerful B. careful C. useful D. fearful 2. Good service begins when we ______ customers with a smile. A. guard B. greet C. guess D. grow 3. The manager read the customers’ ______ and decided to improve the service. A. feeling B. feeding C. feedback D. friendship 4. A ______ answer can help customers know what is going on. A. tired B. tiny C. tidy D. timely 5. If the food is good, I will ______ this restaurant to my friends. A. recommend B. remember C. repair D. receive 二、汉译英 6. 我们应该微笑着迎接顾客。 ____________________________________________________________ 7. 请认真倾听并耐心回答问题。 ____________________________________________________________ 8. 及时的反馈能帮助我们改进服务。 ____________________________________________________________ 9. 处理投诉时，不要责怪顾客。 ____________________________________________________________ 10. 如果我们讲实话，顾客就能管理他们的预期。 ____________________________________________________________ 三、补全对话（7选5） A: Good morning. Welcome to our hotel. ____11____ B: Yes. I want to know when the restaurant opens. A: It opens at 7:00 a.m. ____12____ B: Thank you. Also, I waited too long for my room yesterday. A: I am sorry to hear that. ____13____ B: That sounds good. I hope it will not happen again. A: We will give you timely feedback. ____14____ B: Thanks for your help. A: You are welcome. ____15____ 选项： A. I will report it to the service manager. B. You should wait without asking. C. How may I help you? D. Have a nice day. E. Breakfast is served on the second floor. F. Please let us know if you need anything else. G. The room is too small. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造湖南专用《英语 服务类职业模块》（高教版第三版）《一课一练》，专辑共 40 练，完全对接湖南对口升学考法。 本卷为《英语 服务类职业模块》（高教版第三版）Unit 1 Workplace Manners（Language Practice 1）的课前预习与课堂检测。 Unit 1 Workplace Manners Language Practice（1） 【课前预习】 一、核心词汇检测 1. adj. 欢快的；令人愉快的____ 2. n. 期望；预期____ 3. v. 问候；迎接____ 4. adj. 及时的____ 5. n. 反馈____ 6. n. 同事____ 7. adv. 专心地；留心地____ 8. v. 推荐____ 【答案】1. cheerful 2. expectation 3. greet 4. timely 5. feedback 6. colleague 7. attentively 8. recommend 二、课文重点短语 1. make eye contact____ 2. handle complaints____ 3. tell the truth____ 4. answer patiently____ 5. manage expectations____ 6. focus on your work____ 【答案】1. 进行眼神交流 2. 处理投诉 3. 说实话 4. 耐心回答 5. 管理预期 6. 专注于你的工作 三、核心交际句型 1. 问句：When greeting customers, what should we do? 答句：We should welcome them with a smile and make eye contact. 2. 问句：How should we answer customers’ questions? 答句：We should listen carefully and answer patiently. 3. 问句：What should we do when handling complaints? 答句：We should handle complaints in a helpful and efficient way. 4. 问句：What should we say when customers leave? 答句：We should say “goodbye” and “thank you”. 【答案】1. 问句：When greeting customers, what should we do? 答句：We should welcome them with a smile and make eye contact.；2. 问句：How should we answer customers’ questions? 答句：We should listen carefully and answer patiently.；3. 问句：What should we do when handling complaints? 答句：We should handle complaints in a helpful and efficient way.；4. 问句：What should we say when customers leave? 答句：We should say “goodbye” and “thank you”. 【课堂检测】 一、词汇单选 1. The hotel has a ______ atmosphere, so many guests feel relaxed there. A. cheerful B. careful C. useful D. fearful 【答案】A 【解析】cheerful意为“欢快的；令人愉快的”，可修饰atmosphere。careful“小心的”、useful“有用的”、fearful“害怕的”均不符合酒店氛围语境。故选A。 2. Good service begins when we ______ customers with a smile. A. guard B. greet C. guess D. grow 【答案】B 【解析】greet customers意为“迎接顾客”。guard“守卫”、guess“猜测”、grow“生长”均与服务接待语境不符。故选B。 3. The manager read the customers’ ______ and decided to improve the service. A. feeling B. feeding C. feedback D. friendship 【答案】C 【解析】feedback意为“反馈”，与read和improve the service搭配自然。feeling“感觉”、feeding“喂养”、friendship“友谊”不符合语境。故选C。 4. A ______ answer can help customers know what is going on. A. tired B. tiny C. tidy D. timely 【答案】D 【解析】timely意为“及时的”。句意为“及时的回答能帮助顾客了解情况”，D项符合语境。故选D。 5. If the food is good, I will ______ this restaurant to my friends. A. recommend B. remember C. repair D. receive 【答案】A 【解析】recommend...to...意为“把……推荐给……”。remember“记得”、repair“修理”、receive“收到”均不符合语境。故选A。 二、汉译英 6. 我们应该微笑着迎接顾客。 ____________________________________________________________ 【答案】We should greet customers with a smile. 【解析】“应该”译为should；“迎接顾客”译为greet customers；“微笑着”可用with a smile表示。故本句译为：We should greet customers with a smile. 7. 请认真倾听并耐心回答问题。 ____________________________________________________________ 【答案】Please listen carefully and answer the questions patiently. 【解析】祈使句以Please开头；“认真倾听”译为listen carefully；“耐心回答问题”译为answer the questions patiently。故本句译为：Please listen carefully and answer the questions patiently. 8. 及时的反馈能帮助我们改进服务。 ____________________________________________________________ 【答案】Timely feedback can help us improve our service. 【解析】“及时的反馈”译为timely feedback；help sb. do sth.表示“帮助某人做某事”；“改进服务”译为improve our service。故本句译为：Timely feedback can help us improve our service. 9. 处理投诉时，不要责怪顾客。 ____________________________________________________________ 【答案】When handling complaints, do not find fault with customers. 【解析】“处理投诉时”译为When handling complaints；“不要……”用do not；“责怪顾客”可译为find fault with customers。故本句译为：When handling complaints, do not find fault with customers. 10. 如果我们讲实话，顾客就能管理他们的预期。 ____________________________________________________________ 【答案】If we tell the truth, customers can manage their expectations. 【解析】本句使用if引导的条件状语从句；“讲实话”译为tell the truth；“管理预期”译为manage expectations。故本句译为：If we tell the truth, customers can manage their expectations. 三、补全对话（7选5） A: Good morning. Welcome to our hotel. ____11____ B: Yes. I want to know when the restaurant opens. A: It opens at 7:00 a.m. ____12____ B: Thank you. Also, I waited too long for my room yesterday. A: I am sorry to hear that. ____13____ B: That sounds good. I hope it will not happen again. A: We will give you timely feedback. ____14____ B: Thanks for your help. A: You are welcome. ____15____ 选项： A. I will report it to the service manager. B. You should wait without asking. C. How may I help you? D. Have a nice day. E. Breakfast is served on the second floor. F. Please let us know if you need anything else. G. The room is too small. 【答案】11. C 12. E 13. A 14. F 15. D 【解析】 11. 根据上文“Welcome to our hotel.”和下文“Yes. I want to know...”可知，空处应询问能否提供帮助，C项符合语境。故选C。 12. 前句说明餐厅7点开门，继续补充早餐地点符合服务接待语境，E项符合语境。故选E。 13. 顾客表达投诉后，服务人员应说明会向经理反馈，A项符合语境。故选A。 14. 前句承诺及时反馈，继续表达“如有需要请告知”符合礼貌服务逻辑，F项符合语境。故选F。 15. 对话结束时服务人员常用祝福语，D项“祝您今天愉快”符合语境。故选D。 【自检结果】[] 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $