4.1 Customer Service（Warming Up; Listening and Speaking）-《英语 基础模块3》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 该练习针对中职英语《基础模块3》Unit4，分课前预习与课堂检测两层，通过词汇-句型-语篇递进设计，夯实基础并提升语言应用能力，适配江苏对口升学考法。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|核心词汇（8词）、基础句型（4组）|纯记忆型检测，助力课前自主学习，培养学习能力| |课堂检测|词汇应用（5题）、情景交际（5题）、语篇补全（5空）|从单选到补全对话，难度梯度清晰，强化语言理解与表达能力|

　　编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造江苏专用《英语 基础模块 3》（高教版第三版）《一课一练》，专辑共 40 练，完全对接江苏对口升学考法。 　　本卷为《英语 基础模块 3》（高教版第三版）Unit 4 Customer Service（一课一练（1） Warming Up; Listening and Speaking）的课前预习与课堂检测。 《英语 基础模块3》（高教版第三版） Unit 4 Customer Service 一课一练（1） Warming Up; Listening and Speaking 【课前预习】 一、核心词汇检测 1.n. 电池____ 2.n. 抱怨；投诉____ 3.v. 充电____ 4.n. 收据____ 5.n. 保修期；保证____ 6.v. 调换____ 7.v. 退款；偿还____ 8.adj. 空白的____ 【答案】1.battery 2.complaint 3.charge 4.receipt 5.guarantee 6.exchange 7.refund 8.blank 二、核心交际句型 1.— Excuse me, I would like to make a complaint. — I am sorry for the inconvenience caused. What is the problem? 2.— I'd like to have this sports watch refunded. It seems to have a problem. — Would you please show me your receipt so that we can check it? 3.— Even if I charge it for a whole night, it still doesn't work. — We'll get it checked immediately. Please wait a minute. 4.— Can I exchange the battery while it is still under guarantee? — Yes. Thanks for your patience. We have exchanged a new one for you. 【课堂检测】 一、词汇单选（5 题） 1.The customer kept the ______ because she might need it when asking for an exchange. A. recipe B. receipt C. record D. report 【答案】B 【解析】考点：名词词义辨析。receipt 意为“收据”，是申请退换货时常用凭证；recipe 是“食谱”，record 是“记录”，report 是“报告”。本题易错点：学生易混淆 receipt 与 recipe 的拼写和含义。结合语境可知选 B。 2.The new phone is still under ______, so the service center can check it for free. A. guidance B. agreement C. patience D. guarantee 【答案】D 【解析】考点：名词词义辨析。under guarantee 意为“在保修期内”。guidance 指“指导”，agreement 指“协议”，patience 指“耐心”，均不符合售后服务语境。故选 D。 3.The screen stayed ______ after I pressed the power button several times. A. blank B. bright C. broad D. brief 【答案】A 【解析】考点：形容词语境辨析。blank 表示“空白的”，可用于描述屏幕无显示。bright 意为“明亮的”，broad 意为“宽阔的”，brief 意为“简短的”。根据 stayed 和 power button 可知选 A。 4.The shop agreed to ______ the broken sports watch for a new one instead of giving money back. A. examine B. explain C. exchange D. express 【答案】C 【解析】考点：动词词义辨析。exchange...for... 意为“把……换成……”。examine 是“检查”，explain 是“解释”，express 是“表达”。本题易错点：只看到 broken 就误选 examine，忽略 for a new one。故选 C。 5.Before leaving the counter, the customer should ______ whether the item works well. A. check B. charge C. change D. choose 【答案】A 【解析】考点：动词词义与搭配。check whether... 表示“核查是否……”。charge 表示“充电”，change 表示“改变”，choose 表示“选择”。结合离柜前核验商品功能的语境可知选 A。 二、情景交际单项填空 6.— I am calling to complain about the terrible service at your restaurant. — ______ A. You should come earlier. B. It doesn't matter to us. C. We are sorry for any inconvenience caused. D. I like your restaurant, too. 【答案】C 【解析】考点：投诉回应语。面对顾客投诉，应先表达歉意。C 项符合服务场景；A、B 语气不礼貌，D 与投诉无关。故选 C。 7.— I'd like to have this mobile phone repaired. — ______ A. What's the problem? B. Never mind. C. Here is your change. D. It tastes good. 【答案】A 【解析】考点：补全服务对话。顾客提出维修需求后，服务人员应询问具体问题。A 项符合上下文；B 常用于安慰，C 用于付款，D 用于评价食物。故选 A。 8.— Even if I charge the watch all night, it still doesn't work. — ______ A. You can order some food. B. It is a nice color. C. I don't need a receipt. D. We'll get it checked immediately. 【答案】D 【解析】考点：售后问题处理。顾客说明产品故障后，服务人员应安排检查。D 项“我们会马上检查”符合语境。故选 D。 9.— Would you please show me your receipt? — ______ A. No, it isn't salty. B. OK. Here you are. C. Yes, I bought a ticket. D. Sorry, I am a student. 【答案】B 【解析】考点：日常交际应答。对方要求出示收据，回答 OK. Here you are. 最自然。其他选项与收据和售后语境无关。故选 B。 10.— We can't refund it, but we have exchanged a new watch for you. Is that OK? — ______ A. It is too late to read. B. I will cook it again. C. It's OK. Thank you. D. You must be a driver. 【答案】C 【解析】考点：接受解决方案。C 项表示接受并致谢，符合顾客获得换新后的回应。A、B、D 均脱离语境。故选 C。 三、补全对话（7选5） A: Good morning. What can I do for you? B: (11)____ I bought this sports watch last week. A: I am sorry to hear that. (12)____ B: It always has a blank screen. Even if I charge it, it doesn't work. A: (13)____ B: Yes. Here it is. A: Thanks. It is still under guarantee. We will get it checked right away. Please wait a moment. B: All right. A: Thanks for your patience. (14)____ B: That is fine. (15)____ A: It's my pleasure. Please sign your name here. 选项： A. May I see your receipt? B. We have exchanged a new one for you. C. What is the problem? D. I would like to make a complaint. E. I don't like sports watches. F. Thank you for your help. G. The weather is getting warmer. 【答案】11.D 12.C 13.A 14.B 15.F 【分析】本段对话围绕运动手表售后投诉展开，顾客说明故障，服务人员核查收据并给出换新方案。 【详解】11．根据后文“I bought this sports watch last week.”可知，顾客要提出投诉，D 项符合语境。 12．根据答语“It always has a blank screen.”可知，上文询问问题是什么，C 项符合语境。 13．根据答语“Yes. Here it is.”可知，上文要求出示收据，A 项符合语境。 14．根据后文“That is fine.”可知，服务人员提出换新方案，B 项符合语境。 15．根据答语“It's my pleasure.”可知，顾客表示感谢，F 项符合语境。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 　　编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造江苏专用《英语 基础模块 3》（高教版第三版）《一课一练》，专辑共 40 练，完全对接江苏对口升学考法。 　　本卷为《英语 基础模块 3》（高教版第三版）Unit 4 Customer Service（一课一练（1） Warming Up; Listening and Speaking）的课前预习与课堂检测。 《英语 基础模块3》（高教版第三版） Unit 4 Customer Service 一课一练（1） Warming Up; Listening and Speaking 【课前预习】 一、核心词汇检测 1.n. 电池____ 2.n. 抱怨；投诉____ 3.v. 充电____ 4.n. 收据____ 5.n. 保修期；保证____ 6.v. 调换____ 7.v. 退款；偿还____ 8.adj. 空白的____ 二、核心交际句型 1.— Excuse me, I would like to make a complaint. — I am sorry for the inconvenience caused. What is the problem? 2.— I'd like to have this sports watch refunded. It seems to have a problem. — Would you please show me your receipt so that we can check it? 3.— Even if I charge it for a whole night, it still doesn't work. — We'll get it checked immediately. Please wait a minute. 4.— Can I exchange the battery while it is still under guarantee? — Yes. Thanks for your patience. We have exchanged a new one for you. 【课堂检测】 一、词汇单选（5 题） 1.The customer kept the ______ because she might need it when asking for an exchange. A. recipe B. receipt C. record D. report 2.The new phone is still under ______, so the service center can check it for free. A. guidance B. agreement C. patience D. guarantee 3.The screen stayed ______ after I pressed the power button several times. A. blank B. bright C. broad D. brief 4.The shop agreed to ______ the broken sports watch for a new one instead of giving money back. A. examine B. explain C. exchange D. express 5.Before leaving the counter, the customer should ______ whether the item works well. A. check B. charge C. change D. choose 二、情景交际单项填空 6.— I am calling to complain about the terrible service at your restaurant. — ______ A. You should come earlier. B. It doesn't matter to us. C. We are sorry for any inconvenience caused. D. I like your restaurant, too. 7.— I'd like to have this mobile phone repaired. — ______ A. What's the problem? B. Never mind. C. Here is your change. D. It tastes good. 8.— Even if I charge the watch all night, it still doesn't work. — ______ A. You can order some food. B. It is a nice color. C. I don't need a receipt. D. We'll get it checked immediately. 9.— Would you please show me your receipt? — ______ A. No, it isn't salty. B. OK. Here you are. C. Yes, I bought a ticket. D. Sorry, I am a student. 10.— We can't refund it, but we have exchanged a new watch for you. Is that OK? — ______ A. It is too late to read. B. I will cook it again. C. It's OK. Thank you. D. You must be a driver. 三、补全对话（7选5） A: Good morning. What can I do for you? B: (11)____ I bought this sports watch last week. A: I am sorry to hear that. (12)____ B: It always has a blank screen. Even if I charge it, it doesn't work. A: (13)____ B: Yes. Here it is. A: Thanks. It is still under guarantee. We will get it checked right away. Please wait a moment. B: All right. A: Thanks for your patience. (14)____ B: That is fine. (15)____ A: It's my pleasure. Please sign your name here. 选项： A. May I see your receipt? B. We have exchanged a new one for you. C. What is the problem? D. I would like to make a complaint. E. I don't like sports watches. F. Thank you for your help. G. The weather is getting warmer. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $