4.4 Customer Service（Language Practice）-《英语 基础模块3》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 《英语基础模块3》Unit 4一课一练（Language Practice）以课前预习-课堂检测分层设计，通过基础概念自测、专项语法选择到语篇填空的梯度进阶，实现从单一语法点到综合语言应用的知识巩固，适配中职学生学情，提升语言能力与学习能力。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习（语法概念自测）|单一语法概念（让步/目的/原因/条件状语从句）|4道选择题自测基础认知，配套语法精讲解析高频错误| |课堂检测（单元语法选择）|单元核心语法点应用|5题单选聚焦本单元状语从句连词辨析，强化基础考点| |课堂检测（综合语法选择与语法填空）|多语法点综合及语篇层面应用|5题综合选择融合介词、被动语态等，10题语篇填空在情境中考查时态、词性转换，提升语言综合运用能力|

　　编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造江苏专用《英语 基础模块 3》（高教版第三版）《一课一练》，专辑共 40 练，完全对接江苏对口升学考法。 　　本卷为《英语 基础模块 3》（高教版第三版）Unit 4 Customer Service（一课一练（4） Language Practice）的课前预习与课堂检测。 《英语 基础模块3》（高教版第三版） Unit 4 Customer Service 一课一练（4） Language Practice 【课前预习】 一、语法概念自测 1.表示“即使；尽管”并引导让步状语从句的连词是____。 A. even if/even though B. so that C. since D. if 【答案】A 【解析】考点：让步状语从句。even if/even though 表示“即使；尽管”，常用于说明让步关系。 2.表示“为了；以便”并引导目的状语从句的连词是____。 A. because B. so that C. since D. when 【答案】B 【解析】考点：目的状语从句。so that 引导目的状语从句，说明动作目的。 3.Since 在状语从句中可表示____。 A. 结果 B. 条件 C. 原因 D. 选择 【答案】C 【解析】考点：原因状语从句。since 可表示“既然；由于”，语气通常比 because 弱。 4.“If you keep the receipt, we can check it.”中 if 引导的是____。 A. 让步状语从句 B. 目的状语从句 C. 结果状语从句 D. 条件状语从句 【答案】D 【解析】考点：条件状语从句。if 表示“如果”，引出事情发生的条件。 二、语法精讲 1.让步状语从句：even if/even though 意为“即使；尽管”，表示主句动作在某种不利条件下仍然发生。例如：Even though the delivery was delayed, we still solved the problem. 2.原因状语从句：since/because 都可表示原因。because 语气较强，回答 why；since 多表示双方已知的原因，常译为“既然；由于”。高频错误：把 since 只理解为“自从”，忽略其原因含义。 3.目的状语从句：so that/in order that 表示“为了；以便”，从句中常出现 can, could, will, would 等情态动词。高频错误：把 so that 与 so...that 混淆，前者表示目的，后者表示“如此……以至于”。 4.条件状语从句：if 意为“如果”。主句用一般将来时，从句常用一般现在时表示将来。高频错误：在 if 从句中误用 will，如“If you will keep the receipt”通常不符合基础语法要求。 【课堂检测】 一、单元语法选择（5 题） 1.______ the customer was angry, the worker still listened to him patiently. A. Even though B. So that C. In order that D. Unless 【答案】A 【解析】考点：让步状语从句。句意为“尽管顾客很生气，工作人员仍耐心倾听”。Even though 表示让步关系。故选 A。 2.Please show me your receipt ______ I can check whether it is under guarantee. A. even if B. since C. so that D. as soon as 【答案】C 【解析】考点：目的状语从句。出示收据的目的是核查保修情况，so that 意为“以便”。故选 C。 3.______ the mistake was made by our staff, we will pay for the loss. A. Unless B. Since C. Until D. Though 【答案】B 【解析】考点：原因状语从句。Since 表示“既然；由于”，说明公司承担损失的原因。故选 B。 4.The worker spoke slowly ______ the old customer could understand the solution. A. even if B. because C. since D. in order that 【答案】D 【解析】考点：目的状语从句。in order that 表示“为了；以便”，从句中 could 与其搭配自然。故选 D。 5.If the battery ______ properly after charging, we will exchange it for you. A. doesn't work B. won't work C. didn't work D. hasn't worked 【答案】A 【解析】考点：条件状语从句时态。if 引导条件状语从句时，主句用一般将来时，从句用一般现在时表示将来。故选 A。 二、综合语法选择（5 题） 6.The customer service worker is ______ charge of checking online complaints every morning. A. on B. at C. for D. in 【答案】D 【解析】考点：介词固定搭配。in charge of 意为“负责……”。本题易错点：学生易受中文“在负责”影响误选 on。故选 D。 7.The problem ______ by a wrong address sheet yesterday, so we sent the goods again today. A. caused B. was caused C. is caused D. has caused 【答案】B 【解析】考点：一般过去时被动语态。problem 与 cause 构成被动关系，yesterday 提示一般过去时，故用 was caused。故选 B。 8.The manager asked the new worker ______ every order twice before delivery. A. to check B. checking C. check D. checked 【答案】A 【解析】考点：非谓语动词。ask sb. to do sth. 表示“要求某人做某事”。本题易错点：忽略固定结构而误选动词原形。故选 A。 9.This is the email ______ explains how we will deal with your complaint. A. who B. which C. where D. when 【答案】B 【解析】考点：定语从句关系代词。先行词 email 指物，且从句缺主语，应用 which。who 指人，where/when 作状语。故选 B。 10.She was ______ patient that the customer finally calmed down. A. such B. too C. so D. very 【答案】C 【解析】考点：结果状语从句。so + adj. + that 表示“如此……以至于……”。patient 是形容词，故选 C。 三、语法填空（10 题） Last Friday, our class ______ (visit) a training store to learn how customer service workers deal with ______ (complain). The teacher asked us to watch carefully ______ every small detail could influence a customer's feeling. Before the visit, she gave each group a checklist, including greeting, listening, checking facts, and offering solutions. When a man came in with a broken speaker, the worker smiled and listened patiently. The customer said he had ______ (buy) the speaker three days before, but it stopped working after he charged it ______ (proper) once. The worker checked the receipt and found that the product was still under guarantee. She spoke slowly ______ the customer could understand each step clearly. Although the store was busy, she did not hurry him or make a ______ (careless) promise. Instead, she told him how long the test would take and why it was necessary. She also wrote the service number on a card and asked him to keep it. After testing the speaker, the worker ______ (decide) to exchange it for a new one. She also reminded the customer to read the user guide ______ charging it again. The customer thanked her because the problem was solved quickly. Our group wrote down the useful sentences she used, such as “Sorry for the inconvenience” and “Thank you for your patience.” We learned that good service requires both language skills and a ______ (responsibility) attitude. It also requires workers to control their feelings when customers are worried or unhappy. At the end of the visit, our teacher told us that a clear process can protect both customers and companies. 在上文空白处填入适当单词或括号内单词的正确形式。 【答案】1.visited 2.complaints 3.because 4.bought 5.properly 6.so that 7.careless 8.decided 9.before 10.responsible 【解析】1.Last Friday 提示一般过去时，填 visited。 2.deal with complaints 表示“处理投诉”，用名词复数。 3.because 引导原因状语从句，说明观察细节的原因。 4.had bought 为过去完成时，表示“在停止工作前已经购买”。 5.修饰动词 charged 用副词 properly。 6.so that 引导目的状语从句，表示“以便顾客理解”。 7.promise 为名词，前用形容词 careless。 8.After testing 后主句叙述过去动作，用 decided。 9.before charging 表示“再次充电前”。 10.attitude 为名词，前用形容词 responsible。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 　　编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造江苏专用《英语 基础模块 3》（高教版第三版）《一课一练》，专辑共 40 练，完全对接江苏对口升学考法。 　　本卷为《英语 基础模块 3》（高教版第三版）Unit 4 Customer Service（一课一练（4） Language Practice）的课前预习与课堂检测。 《英语 基础模块3》（高教版第三版） Unit 4 Customer Service 一课一练（4） Language Practice 【课前预习】 一、语法概念自测 1.表示“即使；尽管”并引导让步状语从句的连词是____。 A. even if/even though B. so that C. since D. if 2.表示“为了；以便”并引导目的状语从句的连词是____。 A. because B. so that C. since D. when 3.Since 在状语从句中可表示____。 A. 结果 B. 条件 C. 原因 D. 选择 4.“If you keep the receipt, we can check it.”中 if 引导的是____。 A. 让步状语从句 B. 目的状语从句 C. 结果状语从句 D. 条件状语从句 二、语法精讲 1.让步状语从句：even if/even though 意为“即使；尽管”，表示主句动作在某种不利条件下仍然发生。例如：Even though the delivery was delayed, we still solved the problem. 2.原因状语从句：since/because 都可表示原因。because 语气较强，回答 why；since 多表示双方已知的原因，常译为“既然；由于”。高频错误：把 since 只理解为“自从”，忽略其原因含义。 3.目的状语从句：so that/in order that 表示“为了；以便”，从句中常出现 can, could, will, would 等情态动词。高频错误：把 so that 与 so...that 混淆，前者表示目的，后者表示“如此……以至于”。 4.条件状语从句：if 意为“如果”。主句用一般将来时，从句常用一般现在时表示将来。高频错误：在 if 从句中误用 will，如“If you will keep the receipt”通常不符合基础语法要求。 【课堂检测】 一、单元语法选择（5 题） 1.______ the customer was angry, the worker still listened to him patiently. A. Even though B. So that C. In order that D. Unless 2.Please show me your receipt ______ I can check whether it is under guarantee. A. even if B. since C. so that D. as soon as 3.______ the mistake was made by our staff, we will pay for the loss. A. Unless B. Since C. Until D. Though 4.The worker spoke slowly ______ the old customer could understand the solution. A. even if B. because C. since D. in order that 5.If the battery ______ properly after charging, we will exchange it for you. A. doesn't work B. won't work C. didn't work D. hasn't worked 二、综合语法选择（5 题） 6.The customer service worker is ______ charge of checking online complaints every morning. A. on B. at C. for D. in 7.The problem ______ by a wrong address sheet yesterday, so we sent the goods again today. A. caused B. was caused C. is caused D. has caused 8.The manager asked the new worker ______ every order twice before delivery. A. to check B. checking C. check D. checked 9.This is the email ______ explains how we will deal with your complaint. A. who B. which C. where D. when 10.She was ______ patient that the customer finally calmed down. A. such B. too C. so D. very 三、语法填空（10 题） Last Friday, our class ______ (visit) a training store to learn how customer service workers deal with ______ (complain). The teacher asked us to watch carefully ______ every small detail could influence a customer's feeling. Before the visit, she gave each group a checklist, including greeting, listening, checking facts, and offering solutions. When a man came in with a broken speaker, the worker smiled and listened patiently. The customer said he had ______ (buy) the speaker three days before, but it stopped working after he charged it ______ (proper) once. The worker checked the receipt and found that the product was still under guarantee. She spoke slowly ______ the customer could understand each step clearly. Although the store was busy, she did not hurry him or make a ______ (careless) promise. Instead, she told him how long the test would take and why it was necessary. She also wrote the service number on a card and asked him to keep it. After testing the speaker, the worker ______ (decide) to exchange it for a new one. She also reminded the customer to read the user guide ______ charging it again. The customer thanked her because the problem was solved quickly. Our group wrote down the useful sentences she used, such as “Sorry for the inconvenience” and “Thank you for your patience.” We learned that good service requires both language skills and a ______ (responsibility) attitude. It also requires workers to control their feelings when customers are worried or unhappy. At the end of the visit, our teacher told us that a clear process can protect both customers and companies. 在上文空白处填入适当单词或括号内单词的正确形式。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $