1.4 Workplace Manners（Language Practice）-《英语 服务类职业模块》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 该练习针对湖南中职英语服务类模块，采用“课前预习-课堂检测”分层设计，通过基础自测、核心语法精讲及阶梯式应用练习，构建从概念认知到综合运用的知识巩固路径，适配学情提升语言能力与学习效率。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|if从句时态、礼貌表达、情态动词should、不定式目的|4道选择自测基础概念，配套语法精讲及高频错误提示，夯实课前认知| |课堂检测-单元语法|条件状语从句、should用法、礼貌请求句型|5道选择聚焦单元核心语法，单一知识点强化，难度中等| |课堂检测-综合应用|代词、介词、连词、时态、非谓语等|10道选择综合多知识点，结合服务场景，提升语境迁移能力| |课堂检测-单句填空|动词原形、副词、名词复数等|5道填空要求词形转换，从识别到产出，强化语法应用|

编写说明：基于湖南中职学生英语基础薄弱、语境迁移能力有待提升的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造湖南专用《英语 服务类职业模块》（高教版第三版）《一课一练》，专辑共40练，完全对接湖南对口升学考法。 　　本卷为《英语 服务类职业模块》（高教版第三版）Unit 1 Workplace Manners（Language Practice）的课前预习与课堂检测。 《英语 服务类职业模块》（高教版第三版） Unit 1 Workplace Manners 一课一练（4） Language Practice 【课前预习】 一、语法概念自测 1.含有if引导条件状语从句的句子，主句用一般将来时，从句通常用什么时态？ A. 一般现在时 B. 过去完成时 C. 现在完成进行时 D. 过去将来时 【答案】A 【解析】if引导真实条件状语从句时，遵循“主将从现”。 2.下列哪一句更符合服务场景中的礼貌表达？ A. Give me your passport. B. You must wait. C. May I see your passport, please? D. I want your luggage. 【答案】C 【解析】May I...?和please体现礼貌请求，适合服务场景。 3.当描述服务人员“应该做某事”时，常用哪个情态动词？ A. should B. mustn't C. needn't D. couldn't 【答案】A 【解析】should表示“应该”，用于提出建议或职责要求。 4.动词不定式to do常可表示什么？ A. 复数 B. 所有格 C. 目的 D. 比较级 【答案】C 【解析】不定式可表示目的，如to make customers feel valued。 二、语法精讲：服务场景中的礼貌请求、情态动词should与条件状语从句 1.礼貌请求：服务行业常用May I...? / Could you...? / Would you like...? 表达请求或提供帮助，比祈使句更委婉。如：May I help you? Could you put your bag on the belt? 2.should的用法：should表示“应该”，后接动词原形，用于提出建议、职责或礼仪要求。如：Workers should listen attentively to customers. 3.if条件状语从句：表达真实条件时，常用“主句一般将来时/情态动词 + if从句一般现在时”。如：If customers ask questions, we should answer patiently. 4.高频错误：①should后误加to；②if从句误用will；③把May I...?误写成Do I may...?；④礼貌请求中遗漏please导致语气生硬。 【课堂检测】 一、单元语法选择（5题） 1.If a customer ______ a question, the clerk should answer patiently. A. asks B. will ask C. asked D. is asked 【答案】A 【解析】if引导真实条件状语从句，从句用一般现在时表示将来。故选A。 2.Service workers should ______ customers feel valued. A. to make B. making C. made D. make 【答案】D 【解析】情态动词should后接动词原形make。故选D。 3.______ I see your boarding pass, please? A. May B. Mustn't C. Needn't D. Shouldn't 【答案】A 【解析】May I...?用于礼貌请求，符合服务场景。故选A。 4.The receptionist spoke slowly ______ the guest could understand the rule. A. so that B. unless C. though D. before 【答案】A 【解析】so that引导目的状语从句，表示“以便”。故选A。 5.If the guest is still angry, you ______ argue with him; you should find the manager. A. should B. mustn't C. may D. need 【答案】B 【解析】根据后半句应找经理可知，不能与客人争吵，mustn't表示禁止。故选B。 二、综合语法选择（10题） 6.When guests arrive, we should greet ______ with a smile. A. they B. them C. their D. theirs 【答案】B 【解析】动词greet后接人称代词宾格them。故选B。 7.Could you put your carry-on luggage ______ the belt, please? A. on B. in C. at D. for 【答案】A 【解析】on the belt表示“在传送带上”。故选A。 8.The clerk apologized ______ she made a mistake in the schedule. A. because B. although C. until D. unless 【答案】A 【解析】前后为因果关系，用because。故选A。 9.The customer service center is a place ______ workers handle complaints. A. who B. which C. where D. whom 【答案】C 【解析】先行词place表示地点，从句缺地点状语，用where。故选C。 10.You'd better ______ empty promises when dealing with complaints. A. not make B. not to make C. don't make D. not making 【答案】A 【解析】had better not do sth.表示“最好不要做某事”。故选A。 11.The room ______ before the guest arrived yesterday. A. cleans B. cleaned C. was cleaned D. is cleaning 【答案】C 【解析】room与clean之间为被动关系，结合yesterday用一般过去时被动语态。故选C。 12.It is important ______ service workers to keep a friendly tone. A. for B. of C. with D. about 【答案】A 【解析】It is important for sb. to do sth.为固定句型。故选A。 13.The more patiently you listen, ______ information you will get. A. clear B. clearer C. the clearer D. the clearest 【答案】C 【解析】“the+比较级，the+比较级”结构。故选C。 14.A worker who listens carefully can avoid ______ the same mistake. A. make B. to make C. making D. made 【答案】C 【解析】avoid doing sth.表示“避免做某事”。故选C。 15.If the complaint can't be solved at once, the worker should explain ______ and report it to the manager. A. honest B. honestly C. honesty D. dishonest 【答案】B 【解析】修饰动词explain应用副词honestly。故选B。 三、单句语法填空（5题） 16.If a customer gives feedback, we should ______ (thank) him sincerely. 【答案】thank 【解析】should后接动词原形。 17.The flight attendant answered the question ______ (patient). 【答案】patiently 【解析】修饰动词answered应用副词patiently。 18.There are two ______ (tray) on the security desk. 【答案】trays 【解析】two后接可数名词复数。 19.May I ______ (check) your passport now? 【答案】check 【解析】May I后接动词原形。 20.The guest felt ______ (value) when the clerk listened carefully and solved the problem. 【答案】valued 【解析】feel valued表示“感到被重视”，用过去分词作表语。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：基于湖南中职学生英语基础薄弱、语境迁移能力有待提升的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造湖南专用《英语 服务类职业模块》（高教版第三版）《一课一练》，专辑共40练，完全对接湖南对口升学考法。 　　本卷为《英语 服务类职业模块》（高教版第三版）Unit 1 Workplace Manners（Language Practice）的课前预习与课堂检测。 《英语 服务类职业模块》（高教版第三版） Unit 1 Workplace Manners 一课一练（4） Language Practice 【课前预习】 一、语法概念自测 1.含有if引导条件状语从句的句子，主句用一般将来时，从句通常用什么时态？ A. 一般现在时 B. 过去完成时 C. 现在完成进行时 D. 过去将来时 2.下列哪一句更符合服务场景中的礼貌表达？ A. Give me your passport. B. You must wait. C. May I see your passport, please? D. I want your luggage. 3.当描述服务人员“应该做某事”时，常用哪个情态动词？ A. should B. mustn't C. needn't D. couldn't 4.动词不定式to do常可表示什么？ A. 复数 B. 所有格 C. 目的 D. 比较级 二、语法精讲：服务场景中的礼貌请求、情态动词should与条件状语从句 1.礼貌请求：服务行业常用May I...? / Could you...? / Would you like...? 表达请求或提供帮助，比祈使句更委婉。如：May I help you? Could you put your bag on the belt? 2.should的用法：should表示“应该”，后接动词原形，用于提出建议、职责或礼仪要求。如：Workers should listen attentively to customers. 3.if条件状语从句：表达真实条件时，常用“主句一般将来时/情态动词 + if从句一般现在时”。如：If customers ask questions, we should answer patiently. 4.高频错误：①should后误加to；②if从句误用will；③把May I...?误写成Do I may...?；④礼貌请求中遗漏please导致语气生硬。 【课堂检测】 一、单元语法选择（5题） 1.If a customer ______ a question, the clerk should answer patiently. A. asks B. will ask C. asked D. is asked 2.Service workers should ______ customers feel valued. A. to make B. making C. made D. make 3.______ I see your boarding pass, please? A. May B. Mustn't C. Needn't D. Shouldn't 4.The receptionist spoke slowly ______ the guest could understand the rule. A. so that B. unless C. though D. before 5.If the guest is still angry, you ______ argue with him; you should find the manager. A. should B. mustn't C. may D. need 二、综合语法选择（10题） 6.When guests arrive, we should greet ______ with a smile. A. they B. them C. their D. theirs 7.Could you put your carry-on luggage ______ the belt, please? A. on B. in C. at D. for 8.The clerk apologized ______ she made a mistake in the schedule. A. because B. although C. until D. unless 9.The customer service center is a place ______ workers handle complaints. A. who B. which C. where D. whom 10.You'd better ______ empty promises when dealing with complaints. A. not make B. not to make C. don't make D. not making 11.The room ______ before the guest arrived yesterday. A. cleans B. cleaned C. was cleaned D. is cleaning 12.It is important ______ service workers to keep a friendly tone. A. for B. of C. with D. about 13.The more patiently you listen, ______ information you will get. A. clear B. clearer C. the clearer D. the clearest 14.A worker who listens carefully can avoid ______ the same mistake. A. make B. to make C. making D. made 15.If the complaint can't be solved at once, the worker should explain ______ and report it to the manager. A. honest B. honestly C. honesty D. dishonest 三、单句语法填空（5题） 16.If a customer gives feedback, we should ______ (thank) him sincerely. 17.The flight attendant answered the question ______ (patient). 18.There are two ______ (tray) on the security desk. 19.May I ______ (check) your passport now? 20.The guest felt ______ (value) when the clerk listened carefully and solved the problem. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $