2.1 Duties at Work（Warming Up; Listening and Speaking）-《英语 服务类职业模块》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 基于中职学情，采用“课前预习-课堂检测”分层设计，通过词汇→句型→语篇递进路径巩固Unit 2核心语言知识，适配教学闭环需求，提升语言应用与学习能力。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|核心词汇（8词）、基础句型（5组）|纯记忆型检测，直接呈现单词拼写与对话范例，降低入门难度| |课堂检测|词汇应用（5题）、句型运用（5题）、语篇补全（1篇）|从单选（词汇辨析、情景应答）到7选5补全对话，梯度提升语言应用能力|

　　编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造湖南专用《英语 服务类职业模块》（高教版第三版）《一课一练》，专辑共40练，完全对接湖南对口升学考法。 　　本卷为《英语 服务类职业模块》（高教版第三版）Unit 2 Duties at Work（Warming Up; Listening and Speaking）的课前预习与课堂检测。 《英语 服务类职业模块》（高教版第三版） Unit 2 Duties at Work 一课一练（1） Warming Up; Listening and Speaking 【课前预习】 一、核心词汇检测 1. ______receptionist n. 接待员 2. ______reservation n. 预订 3. ______passport n. 护照 4. ______deposit n. 押金 5. ______bellman n. 行李员 6. ______luggage n. 行李 7. ______complaint n. 投诉 8. ______laundry n. 洗衣服务 二、核心交际句型 1.— Good afternoon. What can I do for you? — I’d like to check in, please. 2.— Have you made a reservation? — Yes, I have booked a single room for three nights. 3.— May I have your passport? — Sure, here you are. 4.— How would you like to pay the deposit? — By credit card. 5.— The bellman will take you to your room. — Thank you for your help. 【课堂检测】 一、词汇单选（5题） 1. The guest showed his ______ before the receptionist checked the reservation. A. passage B. passport C. passenger D. package 2. The hotel asked for a 300-yuan ______ before giving the key card. A. deposit B. dessert C. design D. discount 3. If a customer is angry about the room, the clerk should settle the ______ politely. A. competition B. condition C. complaint D. collection 4. A ______ helped the guest carry two heavy bags to Room 716. A. businessman B. bellman C. salesman D. postman 5. The travel agent made a phone ______ for Mr. Green yesterday. A. reservation B. revision C. relationship D. requirement 二、情景交际单项填空 6.— Welcome to Spring Hotel. ______ — I’d like to check in. A. How old are you? B. What can I do for you? C. Where did you buy it? D. Why are you late? 7.— May I have your passport, madam? — ______ A. Yes, here you are. B. It sounds boring. C. I don’t like it. D. Never mind. 8.— How would you like to pay the deposit? — ______ A. At seven o’clock. B. For three nights. C. By credit card. D. In Room 716. 9.— Our bellman will show you how to unlock the door. — ______ A. That’s all right. B. Thank you. C. I disagree. D. Don’t mention it. 10.— The room is not ready yet, but it will be prepared in ten minutes. — ______ A. I’m sorry to hear that. B. Have a nice trip. C. Please hold on. D. That’s OK. I can wait. 三、补全对话（7选5） A: Good evening. Welcome to Lakeside Hotel. May I help you? B: Yes. I booked a room online this morning. (11) ______ A: Certainly. May I have your name, please? B: David Brown. A: Thank you. I have found your reservation. (12) ______ B: Here is my passport. A: Thanks. You booked a single room for two nights, right? B: Yes. By the way, can I pay the deposit by WeChat Pay? A: (13) ______ Please scan this QR code. B: Done. Is breakfast included? A: Yes. Breakfast is served from 6:30 to 9:30 on the second floor. (14) ______ B: Great. The suitcase is a little heavy. A: Don’t worry. (15) ______ B: Thank you for your careful service. A. May I check your passport? B. I am afraid the hotel is full tonight. C. The restaurant is next to the lift. D. You should book a room earlier next time. E. Could you check my reservation? F. The bellman will take your luggage to the room. G. Of course, mobile payment is accepted here. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 　　编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造湖南专用《英语 服务类职业模块》（高教版第三版）《一课一练》，专辑共40练，完全对接湖南对口升学考法。 　　本卷为《英语 服务类职业模块》（高教版第三版）Unit 2 Duties at Work（Warming Up; Listening and Speaking）的课前预习与课堂检测。 《英语 服务类职业模块》（高教版第三版） Unit 2 Duties at Work 一课一练（1） Warming Up; Listening and Speaking 【课前预习】 一、核心词汇检测 1. ______receptionist n. 接待员 2. ______reservation n. 预订 3. ______passport n. 护照 4. ______deposit n. 押金 5. ______bellman n. 行李员 6. ______luggage n. 行李 7. ______complaint n. 投诉 8. ______laundry n. 洗衣服务 【答案】1.receptionist；2.reservation；3.passport；4.deposit；5.bellman；6.luggage；7.complaint；8.laundry 二、核心交际句型 1.— Good afternoon. What can I do for you? — I’d like to check in, please. 2.— Have you made a reservation? — Yes, I have booked a single room for three nights. 3.— May I have your passport? — Sure, here you are. 4.— How would you like to pay the deposit? — By credit card. 5.— The bellman will take you to your room. — Thank you for your help. 【课堂检测】 一、词汇单选（5题） 1. The guest showed his ______ before the receptionist checked the reservation. A. passage B. passport C. passenger D. package 【答案】B 【解析】passport意为“护照”，符合酒店办理入住时核验证件的语境；passage通道，passenger乘客，package包裹。 2. The hotel asked for a 300-yuan ______ before giving the key card. A. deposit B. dessert C. design D. discount 【答案】A 【解析】deposit意为“押金”；办理入住时先收押金，其他选项不符合付款流程。 3. If a customer is angry about the room, the clerk should settle the ______ politely. A. competition B. condition C. complaint D. collection 【答案】C 【解析】complaint意为“投诉”；settle a complaint表示“处理投诉”。 4. A ______ helped the guest carry two heavy bags to Room 716. A. businessman B. bellman C. salesman D. postman 【答案】B 【解析】bellman意为“行李员”，负责引导客人并搬运行李。 5. The travel agent made a phone ______ for Mr. Green yesterday. A. reservation B. revision C. relationship D. requirement 【答案】A 【解析】reservation意为“预订”；make a phone reservation表示“电话预订”。 二、情景交际单项填空 6.— Welcome to Spring Hotel. ______ — I’d like to check in. A. How old are you? B. What can I do for you? C. Where did you buy it? D. Why are you late? 【答案】B 【解析】酒店前台询问客人需要什么帮助，用What can I do for you?最符合语境。 7.— May I have your passport, madam? — ______ A. Yes, here you are. B. It sounds boring. C. I don’t like it. D. Never mind. 【答案】A 【解析】对方索要护照，应递交证件并说here you are。 8.— How would you like to pay the deposit? — ______ A. At seven o’clock. B. For three nights. C. By credit card. D. In Room 716. 【答案】C 【解析】问付款方式，应用By credit card回答。 9.— Our bellman will show you how to unlock the door. — ______ A. That’s all right. B. Thank you. C. I disagree. D. Don’t mention it. 【答案】B 【解析】对方提供帮助，应表示感谢。 10.— The room is not ready yet, but it will be prepared in ten minutes. — ______ A. I’m sorry to hear that. B. Have a nice trip. C. Please hold on. D. That’s OK. I can wait. 【答案】D 【解析】客人接受等待安排，That’s OK. I can wait.符合语境。 三、补全对话（7选5） A: Good evening. Welcome to Lakeside Hotel. May I help you? B: Yes. I booked a room online this morning. (11) ______ A: Certainly. May I have your name, please? B: David Brown. A: Thank you. I have found your reservation. (12) ______ B: Here is my passport. A: Thanks. You booked a single room for two nights, right? B: Yes. By the way, can I pay the deposit by WeChat Pay? A: (13) ______ Please scan this QR code. B: Done. Is breakfast included? A: Yes. Breakfast is served from 6:30 to 9:30 on the second floor. (14) ______ B: Great. The suitcase is a little heavy. A: Don’t worry. (15) ______ B: Thank you for your careful service. A. May I check your passport? B. I am afraid the hotel is full tonight. C. The restaurant is next to the lift. D. You should book a room earlier next time. E. Could you check my reservation? F. The bellman will take your luggage to the room. G. Of course, mobile payment is accepted here. 【答案】11．E 12．A 13．G 14．C 15．F 【解析】本对话围绕酒店入住登记展开，包含核对预订、查验证件、支付押金、介绍早餐和提供行李服务等环节。 【11题详解】根据前文“I booked a room online this morning.”和后文“May I have your name, please?”可知，客人请求前台查询预订信息，E项符合语境。 【12题详解】根据答语“Here is my passport.”可知，前台请求查看护照，A项符合语境。 【13题详解】根据上文询问能否用微信支付押金以及后文“Please scan this QR code.”可知，酒店接受移动支付，G项符合语境。 【14题详解】根据前文介绍早餐地点可知，此处补充餐厅位置，C项符合语境。 【15题详解】根据“The suitcase is a little heavy.”可知，前台安排行李员送行李，F项符合语境。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $