2.3 Duties at Work（Reading and Writing 2）-《英语 服务类职业模块》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 聚焦中职英语服务类模块Unit 2，通过“课前预习+课堂检测”分层设计，构建“词汇变形→语篇理解→应用文写作”的知识巩固路径，提升语言能力与学习能力。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|核心词汇变形（8题）|通过动词-名词、形容词-名词转换夯实基础，对接课标要求| |课堂检测|语篇理解（5题）+应用文写作（10空）|阅读题以酒店接待案例考查细节与推理，培养思维品质；写作题通过工作汇报邮件填空，强化职业场景语言应用|

　　编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造湖南专用《英语 服务类职业模块》（高教版第三版）《一课一练》，专辑共40练，完全对接湖南对口升学考法。 　　本卷为《英语 服务类职业模块》（高教版第三版）Unit 2 Duties at Work（Reading and Writing 2）的课前预习与课堂检测。 《英语 服务类职业模块》（高教版第三版） Unit 2 Duties at Work 一课一练（3） Reading and Writing 2 【课前预习】 一、词汇变形 1. ______ v. 安排 → ______ n. 安排 2. ______ v. 预订 → ______ n. 预订 3. ______ v. 确认 → ______ n. 确认 4. ______ v. 接待 → ______ n. 接待处 5. ______ adj. 负责的 → ______ n. 责任 6. ______ v. 沟通 → ______ n. 沟通 7. ______ v. 准备 → ______ n. 准备 8. ______ adj. 熟悉的 → ______ n. 熟悉 【课堂检测】 一、阅读理解（5题） Many students think the work of a hotel receptionist is simple, but Grace learned that it requires patience, clear language and quick problem solving. During her internship at a city hotel, she stood at the front desk from eight in the morning to four in the afternoon. Her trainer told her that every guest should feel respected from the first minute of arrival. One busy Friday, a family came to check in. The father had made a reservation for two rooms, but the computer showed only one room. Grace did not blame the system or ask the guests to wait without explanation. Instead, she politely asked for the booking number and checked the email record. She found that the second room had been cancelled by mistake when the date was changed. Grace quickly reported the problem to the supervisor. There were no standard rooms left, so the hotel upgraded the second room without extra cost. Grace explained the solution clearly, helped the family pay the deposit, and asked a bellman to take their luggage upstairs. The family thanked her because she stayed calm and solved the problem step by step. After work, Grace wrote the case in her training notebook and discussed it with her trainer. She understood that duty awareness means more than finishing a list of tasks. It means checking details, communicating honestly and taking action when something unexpected happens. From that day on, she became more careful with each reservation and more confident at the front desk. 1. What did Grace learn about the receptionist’s job? A. It only requires a good memory. B. It needs patience and problem solving. C. It is easier than other hotel jobs. D. It does not include communication. 2. Why did the family have a problem when checking in? A. They forgot their passports. B. They refused to pay the deposit. C. One room was cancelled by mistake. D. The hotel had no bellman at work. 3. How did the hotel solve the problem? A. It upgraded the second room for free. B. It asked the family to leave. C. It charged the family more money. D. It cancelled the whole reservation. 4. What can we infer from Grace’s actions? A. She cared more about rules than guests. B. She tried to hide the mistake from others. C. She solved the problem calmly and responsibly. D. She was afraid to report problems to her supervisor. 5. What is the best title for the passage? A. A Family Trip to a City Hotel B. How to Use a Hotel Computer C. The Price of Standard Rooms D. Duty Awareness at the Front Desk 二、应用文填空写作 以下是秘书Ruth写给经理的一封工作汇报邮件。请根据括号内中文提示补全单词，并注意词形变化。 Dear Manager, I am writing to ____6____ (汇报) the preparation for next Friday’s client meeting. The meeting is ____7____ (安排) to begin at 2:00 p.m. in the third-floor conference room, and twelve clients from Star Travel Service will attend it. This morning, I ____8____ (确认) their arrival time by email and checked their names carefully. First, I printed the meeting ____9____ (议程) and photocopied fifteen sets of product ____10____ (文件). Each set has been put in a folder with a name card. Second, I checked the projector, microphone and printer. The microphone did not work well at first, so I asked the office department to repair it before lunch. Now all ____11____ (设施) are ready. Besides, I ____12____ (订购) tea, fruit and cakes for the break at 3:30 p.m. Because two foreign guests will join the meeting, I have also ____13____ (安排) interpretation service. I will receive the clients at the front desk and show them to the meeting room with a smile. If there is any change, please let me know before Thursday afternoon. I will keep ____14____ (记录) during the meeting and send the ____15____ (会议纪要) to you after it. I will also check the room again one hour before the meeting starts, so that every client can have a smooth and comfortable experience. Yours sincerely, Ruth Lee 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 　　编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造湖南专用《英语 服务类职业模块》（高教版第三版）《一课一练》，专辑共40练，完全对接湖南对口升学考法。 　　本卷为《英语 服务类职业模块》（高教版第三版）Unit 2 Duties at Work（Reading and Writing 2）的课前预习与课堂检测。 《英语 服务类职业模块》（高教版第三版） Unit 2 Duties at Work 一课一练（3） Reading and Writing 2 【课前预习】 一、词汇变形 1. ______ v. 安排 → ______ n. 安排 2. ______ v. 预订 → ______ n. 预订 3. ______ v. 确认 → ______ n. 确认 4. ______ v. 接待 → ______ n. 接待处 5. ______ adj. 负责的 → ______ n. 责任 6. ______ v. 沟通 → ______ n. 沟通 7. ______ v. 准备 → ______ n. 准备 8. ______ adj. 熟悉的 → ______ n. 熟悉 【答案】1.arrange → arrangement；2.reserve → reservation；3.confirm → confirmation；4.receive → reception；5.responsible → responsibility；6.communicate → communication；7.prepare → preparation；8.familiar → familiarity 【课堂检测】 一、阅读理解（5题） Many students think the work of a hotel receptionist is simple, but Grace learned that it requires patience, clear language and quick problem solving. During her internship at a city hotel, she stood at the front desk from eight in the morning to four in the afternoon. Her trainer told her that every guest should feel respected from the first minute of arrival. One busy Friday, a family came to check in. The father had made a reservation for two rooms, but the computer showed only one room. Grace did not blame the system or ask the guests to wait without explanation. Instead, she politely asked for the booking number and checked the email record. She found that the second room had been cancelled by mistake when the date was changed. Grace quickly reported the problem to the supervisor. There were no standard rooms left, so the hotel upgraded the second room without extra cost. Grace explained the solution clearly, helped the family pay the deposit, and asked a bellman to take their luggage upstairs. The family thanked her because she stayed calm and solved the problem step by step. After work, Grace wrote the case in her training notebook and discussed it with her trainer. She understood that duty awareness means more than finishing a list of tasks. It means checking details, communicating honestly and taking action when something unexpected happens. From that day on, she became more careful with each reservation and more confident at the front desk. 1. What did Grace learn about the receptionist’s job? A. It only requires a good memory. B. It needs patience and problem solving. C. It is easier than other hotel jobs. D. It does not include communication. 2. Why did the family have a problem when checking in? A. They forgot their passports. B. They refused to pay the deposit. C. One room was cancelled by mistake. D. The hotel had no bellman at work. 3. How did the hotel solve the problem? A. It upgraded the second room for free. B. It asked the family to leave. C. It charged the family more money. D. It cancelled the whole reservation. 4. What can we infer from Grace’s actions? A. She cared more about rules than guests. B. She tried to hide the mistake from others. C. She solved the problem calmly and responsibly. D. She was afraid to report problems to her supervisor. 5. What is the best title for the passage? A. A Family Trip to a City Hotel B. How to Use a Hotel Computer C. The Price of Standard Rooms D. Duty Awareness at the Front Desk 【答案】1.B 2.C 3.A 4.C 5.D 【导语】本文讲述实习生Grace在酒店前台处理预订错误的经历，说明职业责任意识包括细节核查、诚实沟通和及时行动。 【1题详解】细节理解题。第一段指出该工作需要patience, clear language and quick problem solving。 【2题详解】细节理解题。第二段说明第二间房在改日期时被误取消。 【3题详解】细节理解题。第三段提到酒店without extra cost升级第二间房。 【4题详解】推理判断题。Grace核查记录、汇报主管并清楚解释方案，体现冷静与责任。 【5题详解】主旨大意题。文章通过Grace处理入住问题说明前台工作中的责任意识。 二、应用文填空写作 以下是秘书Ruth写给经理的一封工作汇报邮件。请根据括号内中文提示补全单词，并注意词形变化。 Dear Manager, I am writing to ____6____ (汇报) the preparation for next Friday’s client meeting. The meeting is ____7____ (安排) to begin at 2:00 p.m. in the third-floor conference room, and twelve clients from Star Travel Service will attend it. This morning, I ____8____ (确认) their arrival time by email and checked their names carefully. First, I printed the meeting ____9____ (议程) and photocopied fifteen sets of product ____10____ (文件). Each set has been put in a folder with a name card. Second, I checked the projector, microphone and printer. The microphone did not work well at first, so I asked the office department to repair it before lunch. Now all ____11____ (设施) are ready. Besides, I ____12____ (订购) tea, fruit and cakes for the break at 3:30 p.m. Because two foreign guests will join the meeting, I have also ____13____ (安排) interpretation service. I will receive the clients at the front desk and show them to the meeting room with a smile. If there is any change, please let me know before Thursday afternoon. I will keep ____14____ (记录) during the meeting and send the ____15____ (会议纪要) to you after it. I will also check the room again one hour before the meeting starts, so that every client can have a smooth and comfortable experience. Yours sincerely, Ruth Lee 【答案】6.report 7.scheduled 8.confirmed 9.agenda 10.documents 11.facilities 12.ordered 13.arranged 14.records 15.minutes 【导语】本文是一封秘书写给经理的工作汇报邮件，内容围绕客户会议准备，包括确认时间、打印资料、检查设备、安排茶点和会后记录。 【6题详解】考查动词。write to do sth表示“写信做某事”，此处用动词原形report。 【7题详解】考查被动语态。会议“被安排”在某时举行，用is scheduled to begin。 【8题详解】考查一般过去时。根据This morning可知，此处用confirmed表示已确认。 【9题详解】考查名词。meeting agenda意为“会议议程”。 【10题详解】考查名词复数。documents指多份产品文件，用复数。 【11题详解】考查名词复数。all facilities表示所有设施。 【12题详解】考查一般过去时。ordered tea, fruit and cakes表示已订购茶点。 【13题详解】考查现在完成时。have arranged表示已经安排。 【14题详解】考查固定搭配。keep records意为“做记录”。 【15题详解】考查名词。meeting minutes意为“会议纪要”。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $