3.3 Information at Work（Reading and Writing 2）-《英语 服务类职业模块》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 本练习针对湖南中职英语服务类模块，采用“课前预习-课堂检测”分层设计，通过词汇变形夯实基础，阅读理解与应用文写作提升职业情境语言应用能力，适配学情差异与对口升学需求。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|核心词汇变形（动词-名词、名词-形容词等8组词性转换）|聚焦基础词汇巩固，通过词形转换训练语言能力，为课堂学习奠基| |课堂检测|阅读理解（信息筛选、推理判断）、应用文填空（语境词汇运用）|以酒店服务案例阅读理解培养思维品质，结合学校训练店调查写作提升职业情境语言应用，对接对口升学考法|

　　编写说明：基于湖南中职学生英语基础差异较大、职业情境理解能力需要逐步提升的学情特点，为提升课前预习、课堂检测与考后订正效率，本专辑依据最新《中等职业学校英语课程标准》，打造湖南专用《英语 服务类职业模块》（高教版第三版）《一课一练》，专辑共40练，完全对接湖南对口升学考法。 　　本卷为《英语 服务类职业模块》（高教版第三版）Unit 3 Information at Work（Reading and Writing 2）的课前预习与课堂检测。 《英语 服务类职业模块》（高教版第三版） Unit 3 Information at Work 一课一练（3） Reading and Writing 2 【课前预习】 一、词汇变形 1.____ v. 创建 → ____ n. 创造；创建 2.____ n. 目的 → ____ adj. 有目的的 3.____ adj. 深思的 → ____ adv. 深思地；体贴地 4.____ v. 浪费 → ____ adj. 浪费的 5.____ v. 期待 → ____ n. 期待 6.____ n. 精力 → ____ adj. 精力充沛的 7.____ v. 评分；评定 → ____ n. 评分 8.____ adj. 开放的 → ____ adj. 开放式的 【答案】1.create → creation 2.purpose → purposeful 3.thoughtful → thoughtfully 4.waste → wasteful 5.expect → expectation 6.energy → energetic 7.rate → rating 8.open → open-ended 【课堂检测】 一、阅读理解（5题） Many service workers have to collect information every day, but good workers know that information is not just numbers or names. It is a bridge between a company and its customers. In a hotel near Zhangjiajie, a receptionist named Chen Yu learned this lesson during the summer holiday. One afternoon, a visitor from Guangzhou came to the front desk in a hurry. He had left a brown suitcase on a tour bus, and his passport was inside. Chen Yu first asked him to calm down. Then she collected only the necessary information: his name, room number, telephone number, bus company and the color of the suitcase. She did not ask for his bank card number or other private information, because it had nothing to do with the lost suitcase. After taking the message, Chen Yu called the bus station and left clear details. She also wrote a short note for the evening manager, so the hotel could keep helping the visitor after her shift ended. Two hours later, the bus driver found the suitcase and brought it back. The visitor thanked Chen Yu and said her careful work saved his trip. The hotel later used this case in staff training. The manager explained that collecting information should be quick, polite and purposeful. Workers should check key facts, repeat important numbers and protect personal information. If the information is wrong, help may arrive late. If too much private information is collected, customers may lose trust. For service workers, information at work is powerful only when it is used correctly and safely. 1.What information did Chen Yu collect from the visitor? A. His family income and bank card number. B. His home address and work plan. C. His name, room number and bus company. D. His shopping list and travel cost. 2.Why didn't Chen Yu ask for the visitor's bank card number? A. Because the visitor forgot it. B. Because it was not needed for finding the suitcase. C. Because the hotel already knew it. D. Because the bus driver asked for it. 3.What did Chen Yu do after taking the message? A. She bought a new suitcase for the visitor. B. She asked the visitor to leave the hotel. C. She waited until the next morning. D. She called the bus station and wrote a note. 4.What can we learn from the hotel manager's training? A. Workers should collect as much information as possible. B. Customers should solve lost things by themselves. C. Information should be collected with a clear purpose. D. Private information is more important than service. 5.What is the best title for the passage? A. A Busy Summer Holiday B. A Hotel Near Zhangjiajie C. A Visitor from Guangzhou D. Using Information Correctly at Work 【答案】1.C 2.B 3.D 4.C 5.D 【导语】本文通过酒店前台工作人员帮助游客找回手提箱的故事，说明工作中收集信息要快速、礼貌、有目的，并保护个人信息。 【1题详解】细节理解题。根据第二段“his name, room number, telephone number, bus company and the color of the suitcase”可知，陈雨收集了姓名、房间号、电话、公交公司和手提箱颜色等必要信息。故选C。 【2题详解】细节理解题。根据第二段“because it had nothing to do with the lost suitcase”可知，银行卡号与找手提箱无关，所以不需要询问。故选B。 【3题详解】细节理解题。根据第三段“called the bus station and left clear details”以及“wrote a short note for the evening manager”可知，她打电话给车站并写了便条。故选D。 【4题详解】推理判断题。根据最后一段“collecting information should be quick, polite and purposeful”可知，信息收集要有明确目的。故选C。 【5题详解】主旨大意题。全文围绕服务工作中如何正确、安全地使用信息展开，D项概括最准确。故选D。 二、应用文填空写作（10空） Dear Miss Yang, I am writing to 1____ my ideas about the customer service 2____ for our school training shop. The shop sells drinks and simple food to teachers and students, so we need useful feedback to improve our work. Before we create the survey, I think we should make the 3____ (目的) clear. First, the survey should be short. If there are too many questions, students will probably feel tired and give careless answers. Eight questions may be enough. Second, we should ask about the service speed, product 4____ (质量) and staff attitude. These questions can help us find out whether customers are 5____ (满意的) with our work. Third, one or two open-ended questions should be put at the beginning, because fresh ideas are often more 6____ (有价值的) than simple ratings. We must also protect 7____ (个人的) information. It is not necessary to ask for ID card numbers, home addresses or family income. If we need to 8____ (联系) a customer, a phone number or an email address is enough. All the information should be kept 9____ (安全地), and only the training teacher can read it. I hope these 10____ (建议) will help our team create a better survey. I am looking forward to your advice. Yours, Li Hua 【答案】1.share；2.survey；3.purpose；4.quality；5.satisfied 6.valuable；7.personal；8.contact；9.safely;10.suggestions 【导语】 本文是李华写给杨老师的建议信，围绕学校实训商店的客户服务调查问卷设计提出多项建议，内容涉及问卷篇幅、提问方向、意见收集以及客户个人信息保护等方面。 【详解】 【1 题详解】考查动词原形。write to do sth. 为固定用法，此处表示 “写信来分享想法”，share 意为 “分享”。故填 share。 【2 题详解】考查名词。customer service survey 是固定短语，意为 “客户服务调查”，作介词 about 的宾语。故填 survey。 【3 题详解】考查名词。结合中文提示 “目的”，make the purpose clear 表示 “明确目的”，符合语境。故填 purpose。 【4 题详解】考查名词。product quality 为常用搭配，意为 “产品质量”，对应中文提示。故填 quality。 【5 题详解】考查形容词。固定搭配 be satisfied with 表示 “对…… 感到满意”，贴合句意。故填 satisfied。 【6 题详解】考查形容词。本句为比较级结构，结合提示 “有价值的”，valuable 在句中作表语。故填 valuable。 【7 题详解】考查形容词。personal information 是固定搭配，意为 “个人信息”，修饰后面名词。故填 personal。 【8 题详解】考查动词原形。need to do sth. 后接动词原形，contact 表示 “联系”，符合语义。故填 contact。 【9 题详解】考查副词。此处修饰动词 kept（保存），需使用副词形式，safely 意为 “安全地”。故填 safely。 【10 题详解】考查名词复数。these 后接可数名词复数，suggestion 表示 “建议”，复数形式为 suggestions。故填 suggestions。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 　　编写说明：基于湖南中职学生英语基础差异较大、职业情境理解能力需要逐步提升的学情特点，为提升课前预习、课堂检测与考后订正效率，本专辑依据最新《中等职业学校英语课程标准》，打造湖南专用《英语 服务类职业模块》（高教版第三版）《一课一练》，专辑共40练，完全对接湖南对口升学考法。 　　本卷为《英语 服务类职业模块》（高教版第三版）Unit 3 Information at Work（Reading and Writing 2）的课前预习与课堂检测。 《英语 服务类职业模块》（高教版第三版） Unit 3 Information at Work 一课一练（3） Reading and Writing 2 【课前预习】 一、词汇变形 1.____ v. 创建 → ____ n. 创造；创建 2.____ n. 目的 → ____ adj. 有目的的 3.____ adj. 深思的 → ____ adv. 深思地；体贴地 4.____ v. 浪费 → ____ adj. 浪费的 5.____ v. 期待 → ____ n. 期待 6.____ n. 精力 → ____ adj. 精力充沛的 7.____ v. 评分；评定 → ____ n. 评分 8.____ adj. 开放的 → ____ adj. 开放式的 【课堂检测】 一、阅读理解（5题） Many service workers have to collect information every day, but good workers know that information is not just numbers or names. It is a bridge between a company and its customers. In a hotel near Zhangjiajie, a receptionist named Chen Yu learned this lesson during the summer holiday. One afternoon, a visitor from Guangzhou came to the front desk in a hurry. He had left a brown suitcase on a tour bus, and his passport was inside. Chen Yu first asked him to calm down. Then she collected only the necessary information: his name, room number, telephone number, bus company and the color of the suitcase. She did not ask for his bank card number or other private information, because it had nothing to do with the lost suitcase. After taking the message, Chen Yu called the bus station and left clear details. She also wrote a short note for the evening manager, so the hotel could keep helping the visitor after her shift ended. Two hours later, the bus driver found the suitcase and brought it back. The visitor thanked Chen Yu and said her careful work saved his trip. The hotel later used this case in staff training. The manager explained that collecting information should be quick, polite and purposeful. Workers should check key facts, repeat important numbers and protect personal information. If the information is wrong, help may arrive late. If too much private information is collected, customers may lose trust. For service workers, information at work is powerful only when it is used correctly and safely. 1.What information did Chen Yu collect from the visitor? A. His family income and bank card number. B. His home address and work plan. C. His name, room number and bus company. D. His shopping list and travel cost. 2.Why didn't Chen Yu ask for the visitor's bank card number? A. Because the visitor forgot it. B. Because it was not needed for finding the suitcase. C. Because the hotel already knew it. D. Because the bus driver asked for it. 3.What did Chen Yu do after taking the message? A. She bought a new suitcase for the visitor. B. She asked the visitor to leave the hotel. C. She waited until the next morning. D. She called the bus station and wrote a note. 4.What can we learn from the hotel manager's training? A. Workers should collect as much information as possible. B. Customers should solve lost things by themselves. C. Information should be collected with a clear purpose. D. Private information is more important than service. 5.What is the best title for the passage? A. A Busy Summer Holiday B. A Hotel Near Zhangjiajie C. A Visitor from Guangzhou D. Using Information Correctly at Work 二、应用文填空写作（10空） Dear Miss Yang, I am writing to 1____ my ideas about the customer service 2____ for our school training shop. The shop sells drinks and simple food to teachers and students, so we need useful feedback to improve our work. Before we create the survey, I think we should make the 3____ (目的) clear. First, the survey should be short. If there are too many questions, students will probably feel tired and give careless answers. Eight questions may be enough. Second, we should ask about the service speed, product 4____ (质量) and staff attitude. These questions can help us find out whether customers are 5____ (满意的) with our work. Third, one or two open-ended questions should be put at the beginning, because fresh ideas are often more 6____ (有价值的) than simple ratings. We must also protect 7____ (个人的) information. It is not necessary to ask for ID card numbers, home addresses or family income. If we need to 8____ (联系) a customer, a phone number or an email address is enough. All the information should be kept 9____ (安全地), and only the training teacher can read it. I hope these 10____ (建议) will help our team create a better survey. I am looking forward to your advice. Yours, Li Hua 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $