3.2 Information at Work（Reading and Writing 1）-《英语 服务类职业模块》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 基于湖南中职学情，分课前预习与课堂检测两层，以词汇-短语-句型-语篇递进巩固Unit 3核心知识，适配同步教学需求，提升语言能力与学习能力。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|核心词汇（8题）、重点短语（8题）、难句翻译（3题）|侧重基础积累，通过词汇拼写、短语匹配夯实语言知识，培养自主预习能力| |课堂检测|词汇应用（10题单选）、语篇理解（5题阅读判断）|强化语境应用，结合职业情境（如服务公司调查）设计阅读题，提升分析推断的思维品质|

　　编写说明：基于湖南中职学生英语基础差异较大、职业情境理解能力需要逐步提升的学情特点，为提升课前预习、课堂检测与考后订正效率，本专辑依据最新《中等职业学校英语课程标准》，打造湖南专用《英语 服务类职业模块》（高教版第三版）《一课一练》，专辑共40练，完全对接湖南对口升学考法。 　　本卷为《英语 服务类职业模块》（高教版第三版）Unit 3 Information at Work（Reading and Writing 1）的课前预习与课堂检测。 《英语 服务类职业模块》（高教版第三版） Unit 3 Information at Work 一课一练（2） Reading and Writing 1 【课前预习】 一、核心词汇检测 1.n. 调查____ 2.v. 创建____ 3.adj. 强大的____ 4.adv. 大概____ 5.adj. 深思的；体贴的____ 6.n. 目的____ 7.adj. 额外的____ 8.v. 浪费____ 【答案】1.survey 2.create 3.powerful 4.probably 5.thoughtful 6.purpose 7.extra 8.waste 二、课文重点短语 1.offer service____ 2.market research____ 3.depend on____ 4.find out____ 5.be likely to____ 6.open-ended question____ 7.multiple choice question____ 8.ask yourself____ 【答案】1.提供服务；2.市场调研；3.取决于；4.发现；查明；5.可能做某事；6.开放性问题；7.选择题；8.问自己 三、课文难句翻译 1.If there are fewer questions in the survey, customers are more likely to give thoughtful answers. 译文：如果问卷中的问题较少，顾客就更可能给出经过认真思考的回答。 2.Every question should serve a purpose. 译文：每一个问题都应该服务于一个目的。 3.These questions are very important, because they are often where you will find new ideas. 译文：这些问题非常重要，因为它们通常是你发现新想法的地方。 【课堂检测】 一、词汇单选（10题） 1.Before we make a customer ______, we should decide what information we really need. A. servant B. survey C. service D. surface 【答案】B 【解析】考查名词辨析。survey意为“调查；问卷”，符合收集顾客信息的语境。故选B。 2.The manager asked the team to ______ a short form for customer feedback. A. create B. collect C. correct D. connect 【答案】A 【解析】考查动词辨析。create意为“创建”，与a short form搭配自然；collect收集，correct改正，connect连接。故选A。 3.A clear goal makes a survey more ______ than a long list of careless questions. A. patient B. private C. powerful D. personal 【答案】C 【解析】考查形容词辨析。powerful意为“强大的；有效的”，表示清晰目标能使问卷更有效。故选C。 4.If the survey is too long, customers will ______ stop before the last question. A. properly B. possibly C. politely D. probably 【答案】D 【解析】考查副词辨析。probably意为“大概；很可能”，符合句意。properly恰当地，possibly可能地，politely礼貌地，语义不如probably准确。故选D。 5.Open-ended questions can help workers get ______ answers from customers. A. thoughtful B. thirsty C. thoughtless D. thoroughfare 【答案】A 【解析】考查形容词辨析。thoughtful意为“深思的；认真考虑的”，修饰answers符合语境。故选A。 6.Do not ask an ______ question if you will never use the answer. A. exact B. extra C. equal D. empty 【答案】B 【解析】考查形容词辨析。extra意为“额外的”，an extra question指“额外的问题”，符合教材表达。故选B。 7.The ______ of the survey is to improve the quality of service, not to collect private information. A. process B. problem C. purpose D. promise 【答案】C 【解析】考查名词辨析。purpose意为“目的”，句中说明问卷目标。故选C。 8.It is wrong to ______ customers' time with questions that do not matter. A. wait B. wash C. warn D. waste 【答案】D 【解析】考查动词辨析。waste time意为“浪费时间”，符合句意。故选D。 9.The first answers are often fresh because customers still have enough ______. A. energy B. engine C. entrance D. envelope 【答案】A 【解析】考查名词辨析。energy意为“精力”，与fresh answers和customers' minds相呼应。故选A。 10.A rating question usually asks customers to choose from levels such as “very good” or “______”. A. poor B. pool C. port D. proof 【答案】A 【解析】考查形近词辨析。poor意为“差的”，常用于评分等级；pool池塘，port港口，proof证据。故选A。 二、阅读判断（5题） A small service company in Changsha wanted to know why some customers did not come back after buying its travel products. The manager, Ms. Liu, decided to create a survey. At first, she asked a young clerk to write twenty questions, including customers' family income and home address. The clerk thought more questions would bring more information. However, Ms. Liu stopped him and said that a survey should respect customers and serve a clear purpose. The team changed the survey before sending it out. First, they wrote down one goal: to improve the quality of service after a sale. Then they deleted questions that were not necessary. For example, they kept questions about waiting time, product explanation and staff attitude, but removed questions about private information. They also put two open-ended questions at the beginning, because customers could share fresh ideas before they became tired. To make the survey easy to finish, the company used only eight questions. Most of them were rating questions, such as "How satisfied are you with our telephone service?" Customers could choose from "very good" to "poor". The last question asked, "What should we do better next time?" The survey was sent by text message and by a small card at the service desk. Two weeks later, the company received useful answers. Many customers said the workers were polite, but some complained that messages were not returned quickly. Ms. Liu used the results to train the staff. She also reminded everyone that customer information must be stored safely. The survey did not solve every problem, but it showed the company a practical way to listen to customers. 1.The first survey plan included some unnecessary private information. 2.Ms. Liu believed more questions would always bring better answers. 3.The company kept questions about waiting time and staff attitude. 4.Open-ended questions were placed at the end of the survey. 5.The survey helped the company notice the problem of slow message replies. 【答案】1.T 2.F 3.T 4.F 5.T 【导语】本文讲述长沙一家服务公司围绕售后服务设计顾客问卷，并通过合理收集信息改进服务的过程。 【1题详解】细节理解题。根据第一段“including customers' family income and home address”可知，最初方案包含家庭收入和住址等不必要的隐私信息。故填T。 【2题详解】细节理解题。根据第一段“Ms. Liu stopped him and said that a survey should respect customers and serve a clear purpose.”可知，刘经理并不认为问题越多越好。故填F。 【3题详解】细节理解题。根据第二段“they kept questions about waiting time, product explanation and staff attitude”可知，公司保留了等待时间和员工态度等问题。故填T。 【4题详解】细节理解题。根据第二段“They also put two open-ended questions at the beginning”可知，开放性问题放在开头，不是结尾。故填F。 【5题详解】细节理解题。根据第四段“some complained that messages were not returned quickly”可知，问卷帮助公司发现回复信息不够快的问题。故填T。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 　　编写说明：基于湖南中职学生英语基础差异较大、职业情境理解能力需要逐步提升的学情特点，为提升课前预习、课堂检测与考后订正效率，本专辑依据最新《中等职业学校英语课程标准》，打造湖南专用《英语 服务类职业模块》（高教版第三版）《一课一练》，专辑共40练，完全对接湖南对口升学考法。 　　本卷为《英语 服务类职业模块》（高教版第三版）Unit 3 Information at Work（Reading and Writing 1）的课前预习与课堂检测。 《英语 服务类职业模块》（高教版第三版） Unit 3 Information at Work 一课一练（2） Reading and Writing 1 【课前预习】 一、核心词汇检测 1.n. 调查____ 2.v. 创建____ 3.adj. 强大的____ 4.adv. 大概____ 5.adj. 深思的；体贴的____ 6.n. 目的____ 7.adj. 额外的____ 8.v. 浪费____ 二、课文重点短语 1.offer service____ 2.market research____ 3.depend on____ 4.find out____ 5.be likely to____ 6.open-ended question____ 7.multiple choice question____ 8.ask yourself____ 三、课文难句翻译 1.If there are fewer questions in the survey, customers are more likely to give thoughtful answers. 2.Every question should serve a purpose. 3.These questions are very important, because they are often where you will find new ideas. 【课堂检测】 一、词汇单选（10题） 1.Before we make a customer ______, we should decide what information we really need. A. servant B. survey C. service D. surface 2.The manager asked the team to ______ a short form for customer feedback. A. create B. collect C. correct D. connect 3.A clear goal makes a survey more ______ than a long list of careless questions. A. patient B. private C. powerful D. personal 4.If the survey is too long, customers will ______ stop before the last question. A. properly B. possibly C. politely D. probably 5.Open-ended questions can help workers get ______ answers from customers. A. thoughtful B. thirsty C. thoughtless D. thoroughfare 6.Do not ask an ______ question if you will never use the answer. A. exact B. extra C. equal D. empty 7.The ______ of the survey is to improve the quality of service, not to collect private information. A. process B. problem C. purpose D. promise 8.It is wrong to ______ customers' time with questions that do not matter. A. wait B. wash C. warn D. waste 9.The first answers are often fresh because customers still have enough ______. A. energy B. engine C. entrance D. envelope 10.A rating question usually asks customers to choose from levels such as “very good” or “______”. A. poor B. pool C. port D. proof 二、阅读判断（5题） A small service company in Changsha wanted to know why some customers did not come back after buying its travel products. The manager, Ms. Liu, decided to create a survey. At first, she asked a young clerk to write twenty questions, including customers' family income and home address. The clerk thought more questions would bring more information. However, Ms. Liu stopped him and said that a survey should respect customers and serve a clear purpose. The team changed the survey before sending it out. First, they wrote down one goal: to improve the quality of service after a sale. Then they deleted questions that were not necessary. For example, they kept questions about waiting time, product explanation and staff attitude, but removed questions about private information. They also put two open-ended questions at the beginning, because customers could share fresh ideas before they became tired. To make the survey easy to finish, the company used only eight questions. Most of them were rating questions, such as "How satisfied are you with our telephone service?" Customers could choose from "very good" to "poor". The last question asked, "What should we do better next time?" The survey was sent by text message and by a small card at the service desk. Two weeks later, the company received useful answers. Many customers said the workers were polite, but some complained that messages were not returned quickly. Ms. Liu used the results to train the staff. She also reminded everyone that customer information must be stored safely. The survey did not solve every problem, but it showed the company a practical way to listen to customers. 1.The first survey plan included some unnecessary private information. 2.Ms. Liu believed more questions would always bring better answers. 3.The company kept questions about waiting time and staff attitude. 4.Open-ended questions were placed at the end of the survey. 5.The survey helped the company notice the problem of slow message replies. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $