3.5 Information at Work（Culture Notes & Problem Solving）-《英语 服务类职业模块》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 湖南中职英语服务类职业模块Unit3同步练，通过“课前预习+课堂检测”分层设计，构建“词汇-短语-句子-语篇”渐进巩固路径，适配学情差异，提升语言能力与思维品质。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|核心词汇（8词）、重点短语（8组）、基础句型（3句）|采用默写、短语匹配题型，夯实语言知识基础，培养学习能力| |课堂检测|句子翻译（5句）、语篇完形填空（10空）|通过岳阳酒店调查情境完形，融合信息安全等职业场景，提升语言综合运用能力与问题解决思维|

　　编写说明：基于湖南中职学生英语基础差异较大、职业情境理解能力需要逐步提升的学情特点，为提升课前预习、课堂检测与考后订正效率，本专辑依据最新《中等职业学校英语课程标准》，打造湖南专用《英语 服务类职业模块》（高教版第三版）《一课一练》，专辑共40练，完全对接湖南对口升学考法。 　　本卷为《英语 服务类职业模块》（高教版第三版）Unit 3 Information at Work（Culture Notes & Problem Solving）的课前预习与课堂检测。 《英语 服务类职业模块》（高教版第三版） Unit 3 Information at Work 一课一练（5） Culture Notes & Problem Solving 【课前预习】 一、核心词汇检测 1.adj. 新鲜的；精力充沛的____ 2.adv. 真诚地____ 3.n. 精力____ 4.n. 评分____ 5.v. 期待____ 6.n. 客户；顾客____ 7.n. 反馈____ 8.n. 信息____ 二、课文重点短语 1.contact information____ 2.personal information____ 3.do one's best____ 4.call sb. back____ 5.as soon as possible____ 6.in person____ 7.collect feedback____ 8.protect privacy____ 三、课文难句翻译 1.When customers start a survey, their minds are fresh. 2.If you don't use the information you're asking for, you're wasting both your customers' time and yours. 3.The company should guarantee the security of users' personal information. 【课堂检测】 一、句子英译汉（5题） 1.Customer feedback can help a company improve product performance and service quality. ________________________________________ 2.Workers should avoid collecting personal information that has nothing to do with the survey. ________________________________________ 3.Open-ended questions are useful because customers can share new ideas honestly. ________________________________________ 4.The clerk left a clear message so that the next worker could solve the problem quickly. ________________________________________ 5.Information is powerful only when it is collected for a clear purpose and kept safely. ________________________________________ 二、完形填空（10空） Last month, a small hotel in Yueyang began to use a new customer survey. At first, the manager wanted to ask every guest many questions, because he believed that more answers would bring more business. But a young clerk named Mei disagreed. She said a survey should be ____1____, useful and polite. If guests felt tired or unsafe, they would not give honest answers. She also explained that a good survey must respect customers from the first question. Mei helped the team set a clear ____2____: to improve the check-in service. She ____3____ questions about family ____4____ and home address, because they were not ____5____. Then she kept questions about waiting time, room information and staff attitude. She also added an open-ended question at the beginning: "What impressed you most when you arrived?" This question helped guests share fresh ____6____ before they answered the rating questions. To make the survey easier, she used simple words and clear choices. After two weeks, the hotel received many helpful ____7____. Most guests liked the friendly workers, but some said the front desk was too ____8____ during busy hours. The manager used the results to change the work schedule. He also trained the staff to repeat important ____9____ and leave clear messages for the next shift. Mei reminded everyone to protect personal ____10____ carefully. The hotel kept the forms in a locked cabinet and allowed only the manager to read them. The survey was not long, but it helped the hotel listen to customers and make real changes. 1.A. long B. short C. private D. careless 2.A. goal B. gift C. gate D. grade 3.A. recorded B. returned C. removed D. received 4.A. survey B. income C. service D. message 5.A. necessary B. honest C. powerful D. fresh 6.A. mistakes B. tickets C. ideas D. numbers 7.A. replies B. flights C. suitcases D. questions 8.A. polite B. safe C. late D. slow 9.A. colors B. numbers C. products D. surveys 10.A. information B. energy C. purpose D. rating 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 　　编写说明：基于湖南中职学生英语基础差异较大、职业情境理解能力需要逐步提升的学情特点，为提升课前预习、课堂检测与考后订正效率，本专辑依据最新《中等职业学校英语课程标准》，打造湖南专用《英语 服务类职业模块》（高教版第三版）《一课一练》，专辑共40练，完全对接湖南对口升学考法。 　　本卷为《英语 服务类职业模块》（高教版第三版）Unit 3 Information at Work（Culture Notes & Problem Solving）的课前预习与课堂检测。 《英语 服务类职业模块》（高教版第三版） Unit 3 Information at Work 一课一练（5） Culture Notes & Problem Solving 【课前预习】 一、核心词汇检测 1.adj. 新鲜的；精力充沛的____ 2.adv. 真诚地____ 3.n. 精力____ 4.n. 评分____ 5.v. 期待____ 6.n. 客户；顾客____ 7.n. 反馈____ 8.n. 信息____ 【答案】1.fresh 2.honestly 3.energy 4.rating 5.expect 6.customer 7.feedback 8.information 二、课文重点短语 1.contact information____ 2.personal information____ 3.do one's best____ 4.call sb. back____ 5.as soon as possible____ 6.in person____ 7.collect feedback____ 8.protect privacy____ 【答案】1.联系方式；2.个人信息；3.尽某人最大努力；4.给某人回电话；5.尽快；6.亲自；7.收集反馈；8.保护隐私 三、课文难句翻译 1.When customers start a survey, their minds are fresh. 译文：当顾客开始填写问卷时，他们的头脑是清醒的。 2.If you don't use the information you're asking for, you're wasting both your customers' time and yours. 译文：如果你不用你所询问的信息，你就是在浪费顾客和你自己的时间。 3.The company should guarantee the security of users' personal information. 译文：公司应当保证用户个人信息的安全。 【课堂检测】 一、句子英译汉（5题） 1.Customer feedback can help a company improve product performance and service quality. ________________________________________ 【答案】顾客反馈可以帮助公司改进产品性能和服务质量。 【解析】考查陈述句。Customer feedback：顾客反馈，作主语；can help：可以帮助；improve product performance and service quality：改进产品性能和服务质量。故译为：顾客反馈可以帮助公司改进产品性能和服务质量。 2.Workers should avoid collecting personal information that has nothing to do with the survey. ________________________________________ 【答案】工作人员应避免收集与调查无关的个人信息。 【解析】考查avoid doing结构和定语从句。avoid collecting表示“避免收集”；that has nothing to do with the survey修饰personal information，意为“与调查无关的”。故译为：工作人员应避免收集与调查无关的个人信息。 3.Open-ended questions are useful because customers can share new ideas honestly. ________________________________________ 【答案】开放性问题很有用，因为顾客可以真诚地分享新想法。 【解析】考查原因状语从句。because引导原因；share new ideas honestly意为“真诚地分享新想法”。故译为：开放性问题很有用，因为顾客可以真诚地分享新想法。 4.The clerk left a clear message so that the next worker could solve the problem quickly. ________________________________________ 【答案】那名职员留下了清楚的口信，以便下一位工作人员能快速解决问题。 【解析】考查so that引导的目的状语从句。left a clear message意为“留下清楚的口信”；solve the problem quickly意为“快速解决问题”。故译为：那名职员留下了清楚的口信，以便下一位工作人员能快速解决问题。 5.Information is powerful only when it is collected for a clear purpose and kept safely. ________________________________________ 【答案】只有当信息为明确目的而收集并被安全保存时，它才是有力量的。 【解析】考查only when引导的时间条件语义。collected for a clear purpose表示“为明确目的而收集”；kept safely表示“被安全保存”。故译为：只有当信息为明确目的而收集并被安全保存时，它才是有力量的。 二、完形填空（10空） Last month, a small hotel in Yueyang began to use a new customer survey. At first, the manager wanted to ask every guest many questions, because he believed that more answers would bring more business. But a young clerk named Mei disagreed. She said a survey should be ____1____, useful and polite. If guests felt tired or unsafe, they would not give honest answers. She also explained that a good survey must respect customers from the first question. Mei helped the team set a clear ____2____: to improve the check-in service. She ____3____ questions about family ____4____ and home address, because they were not ____5____. Then she kept questions about waiting time, room information and staff attitude. She also added an open-ended question at the beginning: "What impressed you most when you arrived?" This question helped guests share fresh ____6____ before they answered the rating questions. To make the survey easier, she used simple words and clear choices. After two weeks, the hotel received many helpful ____7____. Most guests liked the friendly workers, but some said the front desk was too ____8____ during busy hours. The manager used the results to change the work schedule. He also trained the staff to repeat important ____9____ and leave clear messages for the next shift. Mei reminded everyone to protect personal ____10____ carefully. The hotel kept the forms in a locked cabinet and allowed only the manager to read them. The survey was not long, but it helped the hotel listen to customers and make real changes. 1.A. long B. short C. private D. careless 2.A. goal B. gift C. gate D. grade 3.A. recorded B. returned C. removed D. received 4.A. survey B. income C. service D. message 5.A. necessary B. honest C. powerful D. fresh 6.A. mistakes B. tickets C. ideas D. numbers 7.A. replies B. flights C. suitcases D. questions 8.A. polite B. safe C. late D. slow 9.A. colors B. numbers C. products D. surveys 10.A. information B. energy C. purpose D. rating 【答案】1.B 2.A 3.C 4.B 5.A 6.C 7.A 8.D 9.B 10.A 【导语】本文讲述岳阳一家酒店通过设计简短、有目的且尊重隐私的问卷，收集顾客反馈并改进前台服务的故事。 【1题详解】考查形容词。根据后文“If guests felt tired or unsafe”以及问卷设计原则可知，问卷应简短、有用且礼貌。short符合语境。故选B。 【2题详解】考查名词。set a clear goal意为“设定明确目标”，与后文“to improve the check-in service”相呼应。故选A。 【3题详解】考查动词。根据后文“because they were not necessary”可知，她删除了关于隐私的问题。removed符合语境。故选C。 【4题详解】考查名词。family income意为“家庭收入”，属于不必要的个人隐私信息。故选B。 【5题详解】考查形容词。句意：因为它们并非必要。necessary意为“必要的”，符合语境。故选A。 【6题详解】考查名词。fresh ideas意为“新鲜想法”，与开放性问题的作用一致。故选C。 【7题详解】考查名词。根据“received many helpful”可知，酒店收到的是有帮助的回复。replies符合语境。故选A。 【8题详解】考查形容词。根据“during busy hours”可知，部分顾客认为前台太慢。slow符合语境。故选D。 【9题详解】考查名词。repeat important numbers意为“重复重要号码”，符合信息登记和留言场景。故选B。 【10题详解】考查名词。protect personal information意为“保护个人信息”，符合单元主题。故选A。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $