5.5 Dealing with Emergencies（Culture Notes & Problem Solving）-《英语 服务类职业模块》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 聚焦中职英语Unit 5，通过“课前预习+课堂检测”分层设计，实现从词汇短语到语篇应用的渐进式知识巩固，适配湖南对口升学考法，提升语言能力与思维品质。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|核心词汇（8题）、重点短语（8题）、基础句型翻译（3题）|通过词汇拼写、短语匹配夯实语言基础，强化学习能力| |课堂检测|句子英译汉（5题）、情境完形填空（10空）|依托服务场景语篇，提升语言综合运用与问题解决能力，培养思维品质|

编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》与高教版第三版《英语 服务类职业模块》，打造湖南专用《一课一练》，完全对接湖南对口升学考法。 本卷为《英语 服务类职业模块》（高教版第三版）Unit 5 Dealing with Emergencies（Culture Notes & Problem Solving）的课前预习与课堂检测。 《英语 服务类职业模块》（高教版第三版） Unit 5 Dealing with Emergencies 一课一练（5）Culture Notes & Problem Solving 【课前预习】 一、核心词汇检测 1. adj. 高效率的 ______ 2. n. 形象；印象 ______ 3. v. 需要 ______ 4. v. 使安心；安慰 ______ 5. n. 因素；要素 ______ 6. n. 进展 ______ 7. n. 事件；事故 ______ 8. n. 意识；认识 ______ 【答案】1. efficient 2. image 3. require 4. reassure 5. factor 6. progress 7. incident 8. awareness 二、课文重点短语 1. look into ______ 2. act as ______ 3. feel like ______ 4. as soon as possible ______ 5. keep ... informed ______ 6. on the way ______ 7. deal with ______ 8. by the time ______ 【答案】1. 调查；查明 2. 充当；起……作用 3. 想要做…… 4. 尽快 5. 让……随时了解 6. 在路上 7. 处理；应对 8. 到……时 三、课文难句翻译 1. Emergencies happen quite often in service industries. 译文：紧急情况在服务行业中经常发生。 2. It is important to keep calm and make a quick response. 译文：保持冷静并迅速作出反应很重要。 3. Keep your customers well informed about the progress and let them know how long it will take to find a solution. 译文：让顾客及时了解进展，并告诉他们找到解决办法需要多长时间。 【课堂检测】 一、句子英译汉（5题） 1. The service center kept the customer informed and made a quick response. _______________________________________________________________________________【答案】服务中心及时告知顾客情况，并迅速作出了反应。 【解析】keep sb informed 与 make a quick response 都是本单元高频表达。 2. If an emergency occurs, stay calm and ask for immediate help. _______________________________________________________________________________ 【答案】如果发生紧急情况，要保持冷静并立即求助。 【解析】if 条件状语从句 + 祈使句，表达应急建议。 3. The incident report may help managers prevent future accidents. _______________________________________________________________________________【答案】事故报告也许能帮助管理者预防未来的事故。 【解析】incident report 和 prevent future accidents 都与安全管理有关。 4. We should look into every detail before we give suggestions. _______________________________________________________________________________【答案】在提出建议之前，我们应该先调查每一个细节。 【解析】look into 表示“调查”；before 引导时间状语从句。 5. The doctor asked the guest to leave the building without collecting his personal things. _______________________________________________________________________________【答案】医生要求客人不要收拾个人物品就离开大楼。 【解析】without 后接动名词，表达“不要做……”。 二、完形填空（10空） Last winter, a hotel service center handled a difficult emergency in a very professional way. At 10:15 p.m., a guest from Room 1208 called to say that his wife felt weak and could not breathe well. The clerk did not waste a second. She 1) ____ the caller to stay calm and 2) ____ a doctor at once. Meanwhile, her workmate brought a blanket and wrote down the room number, because accurate information would help the team act quickly. When the doctor arrived, he checked the patient and suggested going to the hospital immediately. The clerk then 3) ____ the family from the room safely and 4) ____ the daughter in another city. She explained what had happened and promised to keep her 5) ____ about the progress. The team also 6) ____ the incident report so the manager could review the case later. A week later, the manager used the story in a training meeting. He said that every worker should 7) ____ the facts before making a judgment, 8) ____ calm under pressure, and 9) ____ from each emergency. He also reminded everyone that good service depends on quick response, clear communication, and careful records. If staff members act 10) ____, they can protect customers and keep the workplace safe. 1.A. asked B. told C. advised D. reminded 2.A. called in B. looked into C. gave up D. waited for 3.A. sent B. helped C. carried D. took 4.A. warned B. informed C. questioned D. followed 5.A. thinking B. informed C. aware D. worrying 6.A. recorded B. removed C. planned D. changed 7.A. look for B. look after C. look into D. look over 8.A. keep B. stay C. make D. take 9.A. learned B. learn C. to learn D. learning 10.A. efficiently B. possibly C. suddenly D. carefully 【答案】1.C 2.A 3.B 4.B 5.B 6.A 7.C 8.B 9.B 10.A 【逐题详解】 1.考查动词辨析。面对突发状况，工作人员建议来电客人保持冷静。advise sb. to do sth. 意为 “建议某人做某事”；ask 请求，tell 吩咐，remind 提醒，均不符合紧急场景的语境。故选 C。 2.考查动词短语辨析。call in a doctor 为固定搭配，表示 “请来医生”。look into 调查，give up 放弃，wait for 等待，均与句意不符。故选 A。 3.考查动词辨析。工作人员协助这一家人安全离开房间。help 帮助；send 派送，carry 搬运，take 带走，help 最贴合酒店服务的场景。故选 B。 4.考查动词辨析。工作人员联系远在外地的女儿，告知现场相关情况。inform 通知、告知；warn 警告，question 询问，follow 跟随。故选 B。 5.考查固定搭配。keep sb. informed about sth. 是标准用法，意为 “及时向某人通报某事进展”。故选 B。 6.考查动词辨析。团队填写并记录事件报告，方便经理事后查看。record 记录；remove 移除，plan 计划，change 改变。故选 A。 7.考查动词短语辨析。经理强调，做出判断之前要先调查事实。look into 调查；look for 寻找，look after 照顾，look over 检查。故选 C。 8.考查固定搭配。stay calm 为常用短语，意为 “保持冷静”。故选 B。 9.考查动词形式。句中为并列结构，should 后接并列的动词原形，因此此处用 learn。故选 B。 10.考查副词辨析。员工高效开展工作，才能保护顾客安全、维护场所秩序。efficiently 高效地；possibly 可能地，suddenly 突然地，carefully 仔细地。故选 A。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》与高教版第三版《英语 服务类职业模块》，打造湖南专用《一课一练》，完全对接湖南对口升学考法。 本卷为《英语 服务类职业模块》（高教版第三版）Unit 5 Dealing with Emergencies（Culture Notes & Problem Solving）的课前预习与课堂检测。 《英语 服务类职业模块》（高教版第三版） Unit 5 Dealing with Emergencies 一课一练（5）Culture Notes & Problem Solving 【课前预习】 一、核心词汇检测 1. adj. 高效率的 ______ 2. n. 形象；印象 ______ 3. v. 需要 ______ 4. v. 使安心；安慰 ______ 5. n. 因素；要素 ______ 6. n. 进展 ______ 7. n. 事件；事故 ______ 8. n. 意识；认识 ______ 二、课文重点短语 1. look into ______ 2. act as ______ 3. feel like ______ 4. as soon as possible ______ 5. keep ... informed ______ 6. on the way ______ 7. deal with ______ 8. by the time ______ 三、课文难句翻译 1. Emergencies happen quite often in service industries. 2. It is important to keep calm and make a quick response. 3. Keep your customers well informed about the progress and let them know how long it will take to find a solution. 【课堂检测】 一、句子英译汉（5题） 1. The service center kept the customer informed and made a quick response. _______________________________________________________________________________ 2. If an emergency occurs, stay calm and ask for immediate help. _______________________________________________________________________________ 3. The incident report may help managers prevent future accidents. _______________________________________________________________________________ 4. We should look into every detail before we give suggestions. _______________________________________________________________________________ 5. The doctor asked the guest to leave the building without collecting his personal things. _______________________________________________________________________________ 二、完形填空（10空） Last winter, a hotel service center handled a difficult emergency in a very professional way. At 10:15 p.m., a guest from Room 1208 called to say that his wife felt weak and could not breathe well. The clerk did not waste a second. She 1) ____ the caller to stay calm and 2) ____ a doctor at once. Meanwhile, her workmate brought a blanket and wrote down the room number, because accurate information would help the team act quickly. When the doctor arrived, he checked the patient and suggested going to the hospital immediately. The clerk then 3) ____ the family from the room safely and 4) ____ the daughter in another city. She explained what had happened and promised to keep her 5) ____ about the progress. The team also 6) ____ the incident report so the manager could review the case later. A week later, the manager used the story in a training meeting. He said that every worker should 7) ____ the facts before making a judgment, 8) ____ calm under pressure, and 9) ____ from each emergency. He also reminded everyone that good service depends on quick response, clear communication, and careful records. If staff members act 10) ____, they can protect customers and keep the workplace safe. 1.A. asked B. told C. advised D. reminded 2.A. called in B. looked into C. gave up D. waited for 3.A. sent B. helped C. carried D. took 4.A. warned B. informed C. questioned D. followed 5.A. thinking B. informed C. aware D. worrying 6.A. recorded B. removed C. planned D. changed 7.A. look for B. look after C. look into D. look over 8.A. keep B. stay C. make D. take 9.A. learned B. learn C. to learn D. learning 10.A. efficiently B. possibly C. suddenly D. carefully 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $