5.2 Dealing with Emergencies（Reading and Writing 1）-《英语 服务类职业模块》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 本练习为中职英语服务类模块Unit 5课前预习与课堂检测同步练，通过“课前基础铺垫+课堂能力应用”分层设计，构建词汇-短语-句子-语篇的知识巩固路径，提升语言能力与学习能力。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|核心词汇（8题）、重点短语（8题）、基础句型（3题）|侧重记忆与理解，如词汇拼写、短语汉译、简单句翻译，夯实语言基础| |课堂检测|词汇应用（10题单选）、语篇理解（5题阅读判断）|侧重语境应用与信息提取，单选考查词汇辨析（如response/informed），阅读判断结合服务场景案例，培养思维品质|

编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》与高教版第三版《英语 服务类职业模块》，打造湖南专用《一课一练》，完全对接湖南对口升学考法。 本卷为《英语 服务类职业模块》（高教版第三版）Unit 5 Dealing with Emergencies（Reading and Writing 1）的课前预习与课堂检测。 《英语 服务类职业模块》（高教版第三版） Unit 5 Dealing with Emergencies 一课一练（2）Reading and Writing 1 【课前预习】 一、核心词汇检测 1. n. 事件；事故 ______ 2. n. 反应；回应 ______ 3. v. 记录 ______ 4. v. 通知；告知 ______ 5. adv. 立即；马上 ______ 6. adj. 平静的 ______ 7. n. 进展 ______ 8. n. 意识；认识 ______ 二、课文重点短语 1. keep calm ______ 2. call in a doctor ______ 3. on the way ______ 4. look into ______ 5. as soon as possible ______ 6. keep ... informed ______ 7. write down ______ 8. deal with ______ 三、课文难句翻译 1. Emergencies happen quite often in service industries. 译文： 2. You need to look into the situation before acting. 译文： 3. Keep your customers well informed about the progress and let them know how long it will take to find a solution. 译文： 【课堂检测】 一、词汇单选（10题） 1.The clerk made a quick ______ and called the doctor. A. detail B. image C. response D. report 2.The manager asked the staff to keep the customer ______ about the result. A. informed B. surprised C. divided D. dressed 3.The nurse asked the guest to ______ still while she checked his hand. A. lie B. lay C. stay D. stand 4.The doctor said the food might have caused ______. A. progress B. poisoning C. awareness D. arrival 5.The worker wrote down every ______ in the report. A. holiday B. habit C. detail D. policy 6.The police were asked to ______ the accident carefully. A. investigate B. satisfy C. collect D. follow 7.The best ______ to an emergency is a quick and clear action. A. image B. factor C. response D. promise 8.The hotel provided training to raise workers’ emergency ______. A. awareness B. arrival C. direction D. question 9.The guest looked very ______ and could hardly walk. A. proud B. pale C. noisy D. rich 10.The staff had to act ______ because the patient was waiting for help. A. politely B. carelessly C. slowly D. efficiently 二、阅读判断（5题） At Rose Hotel, the night shift often dealt with small but urgent problems. One rainy Friday, a guest in Room 706 pressed the service button at 11:40 p.m. When the receptionist arrived, she found Mr. Harris sitting on the edge of the bed. His face was pale, and he said he felt dizzy and could not keep food down. He had eaten fried chicken and iced drinks at a nearby night market, but he was not sure whether the food was the real cause. The receptionist did not guess. She asked about his pain, checked his temperature, and told him to stay calm while she called the doctor and prepared an ambulance number. A housekeeper brought a thermometer, a blanket, and warm water within two minutes. While waiting, the staff wrote down the guest's room number, phone number, symptoms, and the time of the call. They also asked whether anyone should be notified. Mr. Harris said his wife was in another city and could only be reached by phone. The receptionist phoned her, explained the situation clearly, and promised to keep her informed. That simple phone call made the guest less worried. By 12:10 a.m., the doctor arrived and examined the guest. He said the problem was probably food poisoning, not a heart attack. The doctor praised the hotel staff for their quick response and careful records. Later, the manager used the case in a training meeting to remind everyone that emergencies should be handled by looking into the facts first, acting quickly, and keeping customers informed at the same time. ( )1. The emergency happened in a hospital room. ( )2. The receptionist called a doctor and asked a housekeeper to bring a thermometer and a blanket. ( )3. The staff told the guest to wait alone without checking his temperature. ( )4. Mr. Harris’s wife was informed by phone. ( )5. The manager used the case for training later. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》与高教版第三版《英语 服务类职业模块》，打造湖南专用《一课一练》，完全对接湖南对口升学考法。 本卷为《英语 服务类职业模块》（高教版第三版）Unit 5 Dealing with Emergencies（Reading and Writing 1）的课前预习与课堂检测。 《英语 服务类职业模块》（高教版第三版） Unit 5 Dealing with Emergencies 一课一练（2）Reading and Writing 1 【课前预习】 一、核心词汇检测 1. n. 事件；事故 ______ 2. n. 反应；回应 ______ 3. v. 记录 ______ 4. v. 通知；告知 ______ 5. adv. 立即；马上 ______ 6. adj. 平静的 ______ 7. n. 进展 ______ 8. n. 意识；认识 ______ 【答案】1. incident 2. response 3. record 4. inform 5. immediately 6. calm 7. progress 8. awareness 二、课文重点短语 1. keep calm ______ 2. call in a doctor ______ 3. on the way ______ 4. look into ______ 5. as soon as possible ______ 6. keep ... informed ______ 7. write down ______ 8. deal with ______ 【答案】1. 保持冷静 2. 请医生来 3. 在路上 4. 调查；查明 5. 尽快 6. 让……随时了解 7. 记下 8. 处理；应对 三、课文难句翻译 1. Emergencies happen quite often in service industries. 译文：紧急情况在服务行业中经常发生。 2. You need to look into the situation before acting. 译文：在采取行动之前，你需要先调查清楚情况。 3. Keep your customers well informed about the progress and let them know how long it will take to find a solution. 译文：让顾客及时了解进展，并告诉他们找到解决办法需要多长时间。 【课堂检测】 一、词汇单选（10题） 1.The clerk made a quick ______ and called the doctor. A. detail B. image C. response D. report 【答案】C 【解析】response 意为“回应；反应”，与 make a quick 搭配自然。 2.The manager asked the staff to keep the customer ______ about the result. A. informed B. surprised C. divided D. dressed 【答案】A 【解析】keep sb informed about... 是固定搭配，意为“让某人了解……”。 3.The nurse asked the guest to ______ still while she checked his hand. A. lie B. lay C. stay D. stand 【答案】C 【解析】stay still 表示“保持不动”；其余选项不如 stay still 自然。 4.The doctor said the food might have caused ______. A. progress B. poisoning C. awareness D. arrival 【答案】B 【解析】food poisoning 表示“食物中毒”，是本单元高频表达。 5.The worker wrote down every ______ in the report. A. holiday B. habit C. detail D. policy 【答案】C 【解析】detail“细节”与 report 搭配，符合事故记录语境。 6.The police were asked to ______ the accident carefully. A. investigate B. satisfy C. collect D. follow 【答案】A 【解析】investigate“调查”最符合语境。 7.The best ______ to an emergency is a quick and clear action. A. image B. factor C. response D. promise 【答案】C 【解析】response 指“反应；回应”，与 emergency 搭配合理。 8.The hotel provided training to raise workers’ emergency ______. A. awareness B. arrival C. direction D. question 【答案】A 【解析】awareness“意识”常用于安全意识、风险意识。 9.The guest looked very ______ and could hardly walk. A. proud B. pale C. noisy D. rich 【答案】B 【解析】pale“脸色苍白的”符合病态语境。 10.The staff had to act ______ because the patient was waiting for help. A. politely B. carelessly C. slowly D. efficiently 【答案】D 【解析】efficiently“有效率地”符合紧急处理的要求。 二、阅读判断（5题） At Rose Hotel, the night shift often dealt with small but urgent problems. One rainy Friday, a guest in Room 706 pressed the service button at 11:40 p.m. When the receptionist arrived, she found Mr. Harris sitting on the edge of the bed. His face was pale, and he said he felt dizzy and could not keep food down. He had eaten fried chicken and iced drinks at a nearby night market, but he was not sure whether the food was the real cause. The receptionist did not guess. She asked about his pain, checked his temperature, and told him to stay calm while she called the doctor and prepared an ambulance number. A housekeeper brought a thermometer, a blanket, and warm water within two minutes. While waiting, the staff wrote down the guest's room number, phone number, symptoms, and the time of the call. They also asked whether anyone should be notified. Mr. Harris said his wife was in another city and could only be reached by phone. The receptionist phoned her, explained the situation clearly, and promised to keep her informed. That simple phone call made the guest less worried. By 12:10 a.m., the doctor arrived and examined the guest. He said the problem was probably food poisoning, not a heart attack. The doctor praised the hotel staff for their quick response and careful records. Later, the manager used the case in a training meeting to remind everyone that emergencies should be handled by looking into the facts first, acting quickly, and keeping customers informed at the same time. ( )1. The emergency happened in a hospital room. ( )2. The receptionist called a doctor and asked a housekeeper to bring a thermometer and a blanket. ( )3. The staff told the guest to wait alone without checking his temperature. ( )4. Mr. Harris’s wife was informed by phone. ( )5. The manager used the case for training later. 【答案】1.F 2.T 3.F 4.T 5.T 【导语】本文讲述了罗丝酒店夜班员工处理一位住客突发不适的经过，重点体现了迅速反应、及时联系医生和保持沟通的重要性。 【1题详解】“the emergency happened in a hospital room”与原文“Room 706”不符，地点是在酒店客房。 【2题详解】原文明确写到前台联系医生，并让客房服务送来体温计和毯子。 【3题详解】原文写的是先检查体温、再联系医生，并没有让客人独自等待。 【4题详解】前台给客人的妻子打了电话并解释情况。 【5题详解】经理后来在培训会上用这个案例提醒员工。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $