4.1 Customer Service（Warming Up; Listening and Speaking）-《英语 基础模块3》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 针对中职学生基础薄弱学情，以“课前预习+课堂检测”分层设计，通过词汇→句型→语篇递进路径巩固Customer Service单元基础，适配课前预习与课堂即时检测，提升语言应用能力与自主学习效率。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|核心词汇（8项）、基础交际句型（5组）|填空式直接检测，聚焦单元基础语言要素，为课堂学习奠基| |课堂检测|词汇应用（5题）、情景交际（5题）、语篇补全（7选5）|从单选到对话补全，难度梯度清晰，强化语言知识综合运用能力|

　　编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造湖南专用《英语 基础模块 3》（高教版第三版）《一课一练》，专辑共 40 练，完全对接湖南对口升学考法。 　　本卷为《英语 基础模块 3》（高教版第三版）Unit 4 Customer Service（Warming Up; Listening and Speaking）的课前预习与课堂检测。 《英语 基础模块3》（高教版第三版） Unit 4 Customer Service 一课一练（1） Warming Up; Listening and Speaking 【课前预习】 一、核心词汇检测 1. n. 电池____ 2. v. 充电____ 3. n. 收据____ 4. n. 保修期；保证____ 5. v. 退还；退款____ 6. v. 调换____ 7. adj. 空白的____ 8. 运动手表____ 二、核心交际句型 1. — I'd like to have this sports watch refunded. — What's the problem? 2. — I'm calling to complain about the terrible service. — I'm sorry for the inconvenience caused. 3. — Would you please show me your receipt? — OK. Here you are. 4. — Is it still under guarantee? — Yes. We'll get it checked immediately. 5. — We've exchanged a new one for you. — Thank you for your patience. 【课堂检测】 一、词汇单选（5题） 1.The mobile phone cannot work because its ______ runs out quickly. A. button B. battery C. basket D. balance 2.Please keep the ______. We need it to check whether the watch is under guarantee. A. receipt B. recipe C. recording D. reason 3.The screen is still ______ after I charge it for a whole night. A. blind B. blank C. bright D. blue 4.If the product has a serious problem, the shop may ______ a new one for you. A. explain B. express C. exchange D. expect 5.The customer asked for a ______ because the watch did not work well. A. review B. refund C. result D. repairman 二、情景交际单项填空 6.— Excuse me, I would like to make a complaint. — ______ A. Never mind. B. I'm sorry to hear that. What happened? C. Good luck. D. You're welcome. 7.— My phone battery cannot be charged properly. — ______ A. I'm sorry for the inconvenience caused. B. That's a good idea. C. Have a nice trip. D. It doesn't matter to me. 8.— Would you please show me your receipt? — ______ A. No, I don't like it. B. It is too expensive. C. OK. Here you are. D. I bought it online. 9.— Thanks for your patience. We've exchanged a new watch for you. — ______ A. I disagree with you. B. It sounds impossible. C. You must be late. D. Thank you for your help. 10.— When did you buy this sports watch? — ______ A. I bought it last month. B. It is under the table. C. It looks nice. D. I will buy one. 三、补全对话（7选5） A: Good afternoon. What can I do for you, sir? B: ____11____ It always has a blank screen. A: I'm sorry for the inconvenience caused. ____12____ B: I bought it three weeks ago. A: Would you please show me your receipt? B: ____13____ A: Thank you. It is still under guarantee. We'll get it checked immediately. B: OK. ____14____ A: Thanks for waiting. We can't refund it, but we can exchange a new one for you. B: ____15____ 选项： A. Thank you for your help. B. How much is the watch? C. I would like to have this sports watch refunded. D. Please wait a minute. E. When did you buy it? F. OK. Here you are. G. I don't like sports. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 　　编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造湖南专用《英语 基础模块 3》（高教版第三版）《一课一练》，专辑共 40 练，完全对接湖南对口升学考法。 　　本卷为《英语 基础模块 3》（高教版第三版）Unit 4 Customer Service（Warming Up; Listening and Speaking）的课前预习与课堂检测。 《英语 基础模块3》（高教版第三版） Unit 4 Customer Service 一课一练（1） Warming Up; Listening and Speaking 【课前预习】 一、核心词汇检测 1. n. 电池____ 2. v. 充电____ 3. n. 收据____ 4. n. 保修期；保证____ 5. v. 退还；退款____ 6. v. 调换____ 7. adj. 空白的____ 8. 运动手表____ 【答案】1.battery 2.charge 3.receipt 4.guarantee 5.refund 6.exchange 7.blank 8.sports watch 二、核心交际句型 1. — I'd like to have this sports watch refunded. — What's the problem? 2. — I'm calling to complain about the terrible service. — I'm sorry for the inconvenience caused. 3. — Would you please show me your receipt? — OK. Here you are. 4. — Is it still under guarantee? — Yes. We'll get it checked immediately. 5. — We've exchanged a new one for you. — Thank you for your patience. 【课堂检测】 一、词汇单选（5题） 1.The mobile phone cannot work because its ______ runs out quickly. A. button B. battery C. basket D. balance 【答案】B 【解析】 【详解】考查名词词义辨析。battery意为“电池”，符合手机无法正常工作的语境；button按钮，basket篮子，balance平衡，均不符合语境。故选B。 2.Please keep the ______. We need it to check whether the watch is under guarantee. A. receipt B. recipe C. recording D. reason 【答案】A 【解析】 【详解】考查名词词义辨析。receipt意为“收据”，售后核验保修期需要收据；recipe食谱，recording录音，reason原因，均不符合语境。故选A。 3.The screen is still ______ after I charge it for a whole night. A. blind B. blank C. bright D. blue 【答案】B 【解析】 【详解】考查形容词词义辨析。blank意为“空白的”，blank screen表示“黑屏/空白屏”；blind失明的，bright明亮的，blue蓝色的。故选B。 4.If the product has a serious problem, the shop may ______ a new one for you. A. explain B. express C. exchange D. expect 【答案】C 【解析】 【详解】考查动词词义辨析。exchange意为“调换”，exchange a new one for you符合售后场景；其余选项不符合搭配。故选C。 5.The customer asked for a ______ because the watch did not work well. A. review B. refund C. result D. repairman 【答案】B 【解析】 【详解】考查名词词义辨析。refund意为“退款”，ask for a refund表示“要求退款”；review评论，result结果，repairman修理工。故选B。 二、情景交际单项填空 6.— Excuse me, I would like to make a complaint. — ______ A. Never mind. B. I'm sorry to hear that. What happened? C. Good luck. D. You're welcome. 【答案】B 【解析】 【详解】考查情景交际。顾客提出投诉，服务人员应表示歉意并询问情况，B项符合语境。故选B。 7.— My phone battery cannot be charged properly. — ______ A. I'm sorry for the inconvenience caused. B. That's a good idea. C. Have a nice trip. D. It doesn't matter to me. 【答案】A 【解析】 【详解】考查投诉回应。对顾客遇到的不便应先道歉，A项符合售后服务语境。故选A。 8.— Would you please show me your receipt? — ______ A. No, I don't like it. B. It is too expensive. C. OK. Here you are. D. I bought it online. 【答案】C 【解析】 【详解】考查请求应答。对方要求出示收据，答语应为“好的，给你”。故选C。 9.— Thanks for your patience. We've exchanged a new watch for you. — ______ A. I disagree with you. B. It sounds impossible. C. You must be late. D. Thank you for your help. 【答案】D 【解析】 【详解】考查服务结束语。服务人员已解决问题，顾客应表达感谢，D项符合语境。故选D。 10.— When did you buy this sports watch? — ______ A. I bought it last month. B. It is under the table. C. It looks nice. D. I will buy one. 【答案】A 【解析】 【详解】考查信息询问。when提问购买时间，A项回答时间。故选A。 三、补全对话（7选5） A: Good afternoon. What can I do for you, sir? B: ____11____ It always has a blank screen. A: I'm sorry for the inconvenience caused. ____12____ B: I bought it three weeks ago. A: Would you please show me your receipt? B: ____13____ A: Thank you. It is still under guarantee. We'll get it checked immediately. B: OK. ____14____ A: Thanks for waiting. We can't refund it, but we can exchange a new one for you. B: ____15____ 选项： A. Thank you for your help. B. How much is the watch? C. I would like to have this sports watch refunded. D. Please wait a minute. E. When did you buy it? F. OK. Here you are. G. I don't like sports. 【答案】11. C 12. E 13. F 14. D 15. A 【分析】本对话围绕顾客投诉运动手表黑屏、售后人员核查收据并提供换新服务展开。 【11题详解】根据下文“It always has a blank screen.”可知，此处应说明投诉目的。C项“我想给这块运动手表退款”符合语境。故选C。 【12题详解】根据答语“I bought it three weeks ago.”可知，空处询问购买时间。E项符合语境。故选E。 【13题详解】根据上文“show me your receipt”可知，此处应递交收据。F项符合语境。故选F。 【14题详解】根据上文“We'll get it checked immediately.”可知，顾客等待检查，D项符合语境。故选D。 【15题详解】根据上文“exchange a new one for you”可知，问题得到解决，顾客应表示感谢。A项符合语境。故选A。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $