4.1 Customer Service（Warming up; Listening and Speaking）-《英语 基础模块3》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 该同步练习针对中职学生学情，以“课前预习-课堂检测”分层设计，通过词汇→句型→语篇递进路径巩固Customer Service单元核心知识，适配教学闭环需求，提升语言能力与学习能力。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|核心词汇（8词）、基础句型（4组）|词汇填空强化记忆，句型呈现搭建交际框架，培养自主学习能力| |课堂检测|词汇应用（5题）、对话理解（5题）、语篇补全（5题）|单选考查词汇辨析，简短对话训练句型应用，七选五补全对话提升语篇综合语言能力|

编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造福建专用《英语 基础模块 3》（高教版第三版）《一课一练》，专辑共 40 练，完全对接福建对口升学考法。 　　本卷为《英语 基础模块 3》（高教版第三版）Unit 4 Customer Service（4.1 Customer Service（Warming up; Listening and Speaking））的课前预习与课堂检测。 Unit 4 Customer Service （Warming up; Listening and Speaking） 【课前预习】 一、核心词汇检测 1.n. 电池____ 2.n. 不便；麻烦____ 3.n. 抱怨；投诉____ 4.v. 充电____ 5.n. 收据____ 6.n. 保修（期）；保证____ 7.v. 调换____ 8.v. 退还；退款____ 二、核心交际句型 1.A：Excuse me, I would like to make a complaint. B：What is the problem? 2.A：I’d like to have this sports watch refunded. B：Would you please show me your receipt? 3.A：There is something wrong with the mobile phone battery. B：We are sorry for any inconvenience caused. 4.A：Can I have my phone battery exchanged? B：Please wait a minute. We’ll get it checked immediately. 【课堂检测】 一、词汇单选 1.The ____ of my mobile phone cannot be charged properly. A.receipt B.battery C.complaint 2.If the watch is still under ____, the shop may exchange it for you. A.guarantee B.patience C.sheet 3.Please show me your ____ so that I can check the date of purchase. A.battery B.request C.receipt 4.The customer asked the salesperson to ____ the sports watch because it did not work. A.refund B.mention C.deliver 5.We are sorry for the ____ caused by the delayed service. A.sincerity B.inconvenience C.solution 二、简短对话 6.Speaker A：Excuse me, I would like to make a complaint. Speaker B：____ A.What is the problem? B.I like sports. C.It is sunny. 7.Speaker A：The screen of my watch is blank. Speaker B：____ A.You are welcome. B.I’m sorry for the inconvenience caused. C.It is on the desk. 8.Speaker A：Would you please show me your receipt? Speaker B：____ A.No, I am a student. B.It tastes salty. C.OK. Here you are. 9.Speaker A：We have exchanged a new sports watch for you. Is that OK? Speaker B：____ A.It’s OK. Thank you. B.I bought apples. C.The weather is bad. 10.Speaker A：Please check the watch and sign your name here. Speaker B：____ A.I am late for school. B.Sure. C.It is wrong size. 三、补全对话七选五 A：Good afternoon. What can I do for you, sir? B：11.____ I just bought it last week, but it doesn’t work now. A：12.____ B：It always has a blank screen, even if I charge it for a whole night. A：I’m sorry for the inconvenience caused. 13.____ B：Sure. Here you are. A：Thanks. It is still under guarantee. We’ll get it checked immediately. 14.____ B：OK. A：Thanks for your patience. We have exchanged a new one for you. B：15.____ 选项： A.What is the problem? B.Please wait a minute. C.I’d like to have this sports watch exchanged. D.It’s OK. Thank you. E.Would you please show me your receipt? F.I enjoy shopping online. G.The dish is too salty. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造福建专用《英语 基础模块 3》（高教版第三版）《一课一练》，专辑共 40 练，完全对接福建对口升学考法。 　　本卷为《英语 基础模块 3》（高教版第三版）Unit 4 Customer Service（4.1 Customer Service（Warming up; Listening and Speaking））的课前预习与课堂检测。 Unit 4 Customer Service （Warming up; Listening and Speaking） 【课前预习】 一、核心词汇检测 1.n. 电池____ 2.n. 不便；麻烦____ 3.n. 抱怨；投诉____ 4.v. 充电____ 5.n. 收据____ 6.n. 保修（期）；保证____ 7.v. 调换____ 8.v. 退还；退款____ 【答案】1.battery 2.inconvenience 3.complaint 4.charge 5.receipt 6.guarantee 7.exchange 8.refund 二、核心交际句型 1.A：Excuse me, I would like to make a complaint. B：What is the problem? 2.A：I’d like to have this sports watch refunded. B：Would you please show me your receipt? 3.A：There is something wrong with the mobile phone battery. B：We are sorry for any inconvenience caused. 4.A：Can I have my phone battery exchanged? B：Please wait a minute. We’ll get it checked immediately. 【答案】以上句型可用于提出投诉、询问问题、表示歉意和处理售后问题。 【课堂检测】 一、词汇单选 1.The ____ of my mobile phone cannot be charged properly. A.receipt B.battery C.complaint 【答案】B 【解析】battery意为“电池”，符合手机不能正常充电的语境。故选B。 2.If the watch is still under ____, the shop may exchange it for you. A.guarantee B.patience C.sheet 【答案】A 【解析】under guarantee意为“在保修期内”。故选A。 3.Please show me your ____ so that I can check the date of purchase. A.battery B.request C.receipt 【答案】C 【解析】receipt意为“收据”，可用于核对购买日期。故选C。 4.The customer asked the salesperson to ____ the sports watch because it did not work. A.refund B.mention C.deliver 【答案】A 【解析】refund意为“退款；退还”，符合售后投诉语境。故选A。 5.We are sorry for the ____ caused by the delayed service. A.sincerity B.inconvenience C.solution 【答案】B 【解析】inconvenience意为“不便；麻烦”，常用于道歉句型。故选B。 二、简短对话 6.Speaker A：Excuse me, I would like to make a complaint. Speaker B：____ A.What is the problem? B.I like sports. C.It is sunny. 【答案】A 【详解】顾客提出投诉后，服务人员应询问具体问题。故选A。 7.Speaker A：The screen of my watch is blank. Speaker B：____ A.You are welcome. B.I’m sorry for the inconvenience caused. C.It is on the desk. 【答案】B 【详解】顾客说明产品问题，服务人员应先表达歉意。故选B。 8.Speaker A：Would you please show me your receipt? Speaker B：____ A.No, I am a student. B.It tastes salty. C.OK. Here you are. 【答案】C 【详解】对方要求出示收据，回答“好的，给你”符合语境。故选C。 9.Speaker A：We have exchanged a new sports watch for you. Is that OK? Speaker B：____ A.It’s OK. Thank you. B.I bought apples. C.The weather is bad. 【答案】A 【详解】顾客对换新处理表示认可并感谢。故选A。 10.Speaker A：Please check the watch and sign your name here. Speaker B：____ A.I am late for school. B.Sure. C.It is wrong size. 【答案】B 【详解】Sure表示同意按要求检查并签名。故选B。 三、补全对话七选五 A：Good afternoon. What can I do for you, sir? B：11.____ I just bought it last week, but it doesn’t work now. A：12.____ B：It always has a blank screen, even if I charge it for a whole night. A：I’m sorry for the inconvenience caused. 13.____ B：Sure. Here you are. A：Thanks. It is still under guarantee. We’ll get it checked immediately. 14.____ B：OK. A：Thanks for your patience. We have exchanged a new one for you. B：15.____ 选项： A.What is the problem? B.Please wait a minute. C.I’d like to have this sports watch exchanged. D.It’s OK. Thank you. E.Would you please show me your receipt? F.I enjoy shopping online. G.The dish is too salty. 【答案】11.C 12.A 13.E 14.B 15.D 【解析】11.根据下文“刚买不久但不能使用”可知，此处应提出调换运动手表的诉求。故选C。 【解析】12.根据答语“It always has a blank screen”可知，此处询问具体问题。故选A。 【解析】13.根据答语“Here you are.”可知，此处要求出示收据。故选E。 【解析】14.根据前句“We’ll get it checked immediately.”可知，此处请顾客稍等。故选B。 【解析】15.服务人员已经为顾客换新，顾客应表示认可和感谢。故选D。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $