4.5 Customer Service（Culture Understanding & Group Work）-《英语 基础模块3》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 中职英语《基础模块3》Unit 4同步练，分课前预习（20题）和课堂检测（15题），以词汇→短语→句子递进设计，夯实基础并适度提升应用能力，适配中职学情与课标要求。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|核心词汇（8）、重点短语（8）、课文难句（3）|以填空、原句翻译为主，聚焦基础输入，培养学习能力| |课堂检测|词汇应用（10单选）、句子翻译（5）|通过语境单选、句子翻译考察输出，提升语言能力与文化意识|

编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造福建专用《英语 基础模块 3》（高教版第三版）《一课一练》，专辑共 40 练，完全对接福建对口升学考法。 　　本卷为《英语 基础模块 3》（高教版第三版）Unit 4 Customer Service（4.5 Customer Service（Culture Understanding & Group Work））的课前预习与课堂检测。 Unit 4 Customer Service （Culture Understanding & Group Work）- 【课前预习】 一、核心词汇检测 1.v. 提及；提到____ 2.n. 要求____ 3.v. 减少；降低____ 4.n. 真诚____ 5.v. 许诺；承诺____ 6.n. 过错；责任____ 7.n. 折扣____ 8.n. 文化____ 二、课文重点短语 1.do business around the world____ 2.be well prepared for____ 3.be on time____ 4.have enough patience____ 5.decision-making____ 6.show your friendliness____ 7.place a high value on____ 8.make arrangements____ 三、课文难句翻译 1.原句：To conduct business around the world, you need to know the business cultures in different countries. 2.原句：Small talk is considered particularly important at the beginning of a meeting. 3.原句：Filipinos place a high value on trust and believe that good things come to those who practice patience. 【课堂检测】 一、词汇单选 1.The customer made a ____ that the goods should arrive soon. A.request B.battery C.receipt 2.The company will ____ the price to make up for the loss. A.charge B.reduce C.mention 3.We should show our ____ when we apologize to customers. A.sheet B.delivery C.sincerity 4.The seller ____ to improve the delivery service. A.promised B.checked C.complained 5.Please ____ your order number in the email. A.exchange B.mention C.refund 6.Being late is an ____ in Chinese business culture. A.offence B.advantage C.application 7.Turkish business people do not like pressure and ____. A.deadlines B.receipts C.batteries 8.In France, people may act in a ____ manner at business meetings. A.reserved B.blank C.salty 9.Good customer service can help win customers’ ____ again. A.screen B.trust C.camera 10.We should make ____ for the meeting a month ahead. A.arrangements B.complaints C.batteries 二、英译中 11.Customer service is an attitude, not a department. 12.You are expected to be well prepared for business meetings. 13.Small talk is considered particularly important at the beginning of a meeting. 14.We promise to give you a 5% discount on future orders. 15.If you are scheduling a meeting in the Philippines, it is common to make arrangements as far as a month ahead. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造福建专用《英语 基础模块 3》（高教版第三版）《一课一练》，专辑共 40 练，完全对接福建对口升学考法。 　　本卷为《英语 基础模块 3》（高教版第三版）Unit 4 Customer Service（4.5 Customer Service（Culture Understanding & Group Work））的课前预习与课堂检测。 Unit 4 Customer Service （Culture Understanding & Group Work）- 【课前预习】 一、核心词汇检测 1.v. 提及；提到____ 2.n. 要求____ 3.v. 减少；降低____ 4.n. 真诚____ 5.v. 许诺；承诺____ 6.n. 过错；责任____ 7.n. 折扣____ 8.n. 文化____ 【答案】1.mention 2.request 3.reduce 4.sincerity 5.promise 6.fault 7.discount 8.culture 二、课文重点短语 1.do business around the world____ 2.be well prepared for____ 3.be on time____ 4.have enough patience____ 5.decision-making____ 6.show your friendliness____ 7.place a high value on____ 8.make arrangements____ 【答案】1.在世界各地做生意 2.为……做好充分准备 3.准时 4.有足够的耐心 5.决策 6.表示友好 7.高度重视…… 8.做安排 三、课文难句翻译 1.原句：To conduct business around the world, you need to know the business cultures in different countries. 译文：要在世界各地开展商务活动，你需要了解不同国家的商务文化。 2.原句：Small talk is considered particularly important at the beginning of a meeting. 译文：会议开始时，闲聊被认为尤其重要。 3.原句：Filipinos place a high value on trust and believe that good things come to those who practice patience. 译文：菲律宾人高度重视信任，并相信好事会降临到有耐心的人身上。 【课堂检测】 一、词汇单选 1.The customer made a ____ that the goods should arrive soon. A.request B.battery C.receipt 【答案】A 【解析】request意为“要求”。故选A。 2.The company will ____ the price to make up for the loss. A.charge B.reduce C.mention 【答案】B 【解析】reduce the price意为“降低价格”。故选B。 3.We should show our ____ when we apologize to customers. A.sheet B.delivery C.sincerity 【答案】C 【解析】sincerity意为“真诚”。故选C。 4.The seller ____ to improve the delivery service. A.promised B.checked C.complained 【答案】A 【解析】promise to do sth.意为“承诺做某事”。故选A。 5.Please ____ your order number in the email. A.exchange B.mention C.refund 【答案】B 【解析】mention意为“提及”。故选B。 6.Being late is an ____ in Chinese business culture. A.offence B.advantage C.application 【答案】A 【解析】offence意为“冒犯”。故选A。 7.Turkish business people do not like pressure and ____. A.deadlines B.receipts C.batteries 【答案】A 【解析】deadline意为“截止日期”。故选A。 8.In France, people may act in a ____ manner at business meetings. A.reserved B.blank C.salty 【答案】A 【解析】reserved意为“拘谨的”。故选A。 9.Good customer service can help win customers’ ____ again. A.screen B.trust C.camera 【答案】B 【解析】trust意为“信任”。故选B。 10.We should make ____ for the meeting a month ahead. A.arrangements B.complaints C.batteries 【答案】A 【解析】make arrangements意为“做安排”。故选A。 二、英译中 11.Customer service is an attitude, not a department. 【答案】客户服务是一种态度，而不只是一个部门。 【详解】本句为主系表结构。 12.You are expected to be well prepared for business meetings. 【答案】你应当为商务会议做好充分准备。 【详解】be expected to do sth.意为“应当做某事”。 13.Small talk is considered particularly important at the beginning of a meeting. 【答案】会议开始时，闲聊被认为尤其重要。 【详解】本句使用被动语态is considered。 14.We promise to give you a 5% discount on future orders. 【答案】我们承诺在今后的订单中给你们5%的折扣。 【详解】promise to do sth.意为“承诺做某事”。 15.If you are scheduling a meeting in the Philippines, it is common to make arrangements as far as a month ahead. 【答案】如果你在菲律宾安排会议，提前一个月做安排是常见的。 【详解】if引导条件状语从句，make arrangements意为“做安排”。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $