Unit 4 Customer Service（B卷·能力提升）《英语 基础模块3》（高教版第三版）单元过关卷（原卷版+解析版）

**基本信息** 紧扣《英语 基础模块3》Unit 4 Customer Service，B卷能力提升型单元卷，通过听力、阅读等题型整合核心考点，适配单元复习，提升语言应用与思维品质。 **题型特征** |题型|题量/分值|知识覆盖|命题特色| |----|-----------|----------|----------| |听力|5题15分|日常服务对话理解|聚焦信息获取，提升语言理解能力| |完形填空|10题10分|“无声面包店”情境词汇与语法|结合社会热点，培养文化意识与思维| |阅读理解|15题60分|手机维修（职业技能）、美国小餐馆（文化）、软技能（素养）|多文本整合，考查分析推断，适配真题趋势| |补全对话|5题15分|购物服务场景交际用语|模拟真实服务情境，提升语言表达能力|

听力考试正式开始。This course clinical psychology is really a little use for me. I don't think so actually, and we'll benefit a great . deal from IT. So you can . do IT with is not really IT is a little tough at first, but gradually you will find IT relatively easy to master the course. Listen to the next question. would you like to go to the concert this friday afternoon? Concert is not to my taste. I'd prefer a trip to the doctor. Question, what does the woman mean? Would you like to go to the concert this friday afternoon? Concert is not to my taste. I'd prefer a trip to the doctor. Question, what does the woman mean? Listen to the next question. Jason, have you completed your homework? Yes, I finished IT several minutes ago. Can I play video games now? You'd Better go to bed now because you have to get up early for school tomorrow. Listen to the next question. How did you do in that technology competition. jane? Well. IT wasn't my first time competing against others, and IT was fun being under pressure to come up with things within a strict time limit. Listen to the next question. Hello, i'd like to borrow these eight books. Here is the library card. Okay, let me see. I'm afraid you have to return one of them. You borrowed four books already, right? There's a limit to the number of books a person . can check out, all right? 听力部分到此结束。 编写说明：本套试卷紧扣《英语 基础模块3》（高教版第三版）教材，以教材单元为基准精准覆盖核心考点。 每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计4份综合测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 基础模块3》（高教版第三版）《单元过关卷》 Unit 4 Customer Service B卷·能力提升 考试时间：40分钟 满分：100分 班级 姓名 学号 成绩 1、 听力：本题共5小题，每小题3分，共15分。在每小题给出的三个选项中，只有一项符合题目要求。 1．What does the woman think of the course? A．Quite tough. B．Very useful. C．Fairly easy. 【答案】B 【解析】M: This course, clinical psychology, is really of little use for me. W: I don’t think so, actually. And we’ll benefit a great deal from it. M: So you can do it with ease? W: Not really, it is a little tough at first, but gradually you will find it relatively easy to master the course. 2．What does the woman mean? A．She isn’t fond of concert. B．She is unable to go out. C．She has a doctor’s appointment. 【答案】A 【解析】M: Would you like to go to the concert this Friday afternoon? W: Concert is not to my taste. I’d prefer a trip to the doctor. Q: What does the woman mean? 3．What does the woman want Jason to do at last? A．Stop playing video games. B．Finish his homework. C．Go to sleep at once. 【答案】C 【解析】W: Jason, have you completed your homework? M: Yes, I finished it several minutes ago. Can I play video games now? W: You’d better go to bed now, because you have to get up early for school tomorrow. 4． How did the woman feel about the technology competition? A．It was easy. B．It was boring. C．It was interesting. 【答案】C 【解析】M: How did you do in that technology competition, Jane? W: Well, it wasn’t my first time competing against others, and it was fun being under pressure to come up with things within a strict time limit. 5．How many books can a person borrow at most? A．Seven. B．Eight. C．Eleven. 【答案】C 【解析】W: Hello , I’d like to borrow these eight books. Here is the library card. M: OK, let me see... Er, I’m afraid you have to return one of them. You’ve borrowed four books already, right? There’s a limit to the number of books a person can check out. W: All right. 2、 完形填空：本题共10小题，每小题1分，共10分。在每小题给出的四个选项中，只有一项符合题目要求。 A new bakery opened in Guangzhou. It is quite ___6____ from other bakeries because the place is silent except for sounds from walking and paying money. At the gate of Silent Cake are signs that say, “Most workers in this bakery cannot hear or ___7____, so it may take a little longer for you to order and pay. Please be ___8____.” Though ___9____ a word, the people working in the bakery greet every customer with a big smile and welcome gestures. Customers can ___10____ down their orders on notebooks, and can also use the body language to communicate with the workers. “We haven’t heard people complain since we ___11____ in March,” said Zeng Nan, one of the bosses of the bakery. “Customers are ___12____ and always wait patiently. Some even help clean tables.” Silent Cake has become ___13____. The bakery has been a popular place since its opening. The 40 tables at the bakery are often full at noon with a long line waiting. On the busiest day, they ___14____ over 200 customers. “I started the bakery because many disabled people had difficulty finding jobs. But the success was really beyond my mind.” Zeng said. “____15____ of the workers here are strong and brave. They smile happily and stand on their own feet. They are my heroes,” said Fan Xiaoyan, a customer with disabilities. 6．A．different B．same C．beautiful D．strange 7．A．do B．walk C．work D．speak 8．A．pleased B．relaxed C．patient D．careful 9．A．without B．with C．at D．in 10．A．dive B．write C．sit D．break 11．A．appeared B．offered C．closed D．opened 12．A．worried B．friendly C．strict D．nervous 13．A．clean B．perfect C．expensive D．famous 14．A．served B．cured C．took D．wanted 15．A．All B．None C．Either D．Neither 【答案】 6．A 7．D 8．C 9．A 10．B 11．D 12．B 13．D 14．A 15．A 【导语】本文是记叙文，讲述广州一家无声蛋糕店，多数员工听不见也不能说话，却经营成功，深受顾客喜爱。 【详解】6．考查形容词词义辨析。句意：它与其他蛋糕店很不同，因为这个地方除了走路和付钱的声音外很安静。A. different不同的；B. same相同的；C. beautiful美丽的；D. strange奇怪的。根据“because the place is silent except for sounds from walking and paying money (因为这个地方除了走路和付钱的声音外很安静)”可知，这家店与众不同，“be different from”意为“和……不同”，符合语境。故选A。 7．考查动词词义辨析。句意：这家蛋糕店的大多数工人听不见也不能说话，所以你点餐和付钱可能会花更长时间。A. do做；B. walk走路；C. work工作；D. speak说话。根据“Silent Cake (无声蛋糕店)”和“Most workers in this bakery cannot hear (这家蛋糕店的大多数工人听不见)”可知，这里说的是听不见也不能说话。故选 D。 8．考查形容词词义辨析。句意：请耐心点。A. pleased高兴的；B. relaxed放松的；C. patient耐心的；D. careful仔细的。根据“so it may take a little longer for you to order and pay (所以你点餐和付钱可能会花更长时间)”可知，需要顾客有耐心。故选C。 9．考查介词词义辨析。句意：尽管没有说一句话，在蛋糕店工作的人用大大的微笑和欢迎的手势迎接每一位顾客。A. without没有；B. with有；C. at在；D. in在……里面。根据前文提到“多数工人听不见也不能说话”和“with a big smile and welcome gestures (用大大的微笑和欢迎的手势)”可知，此处是指用微笑和手势交流，而没说一句话。故选A。 10．考查动词词义辨析。句意：顾客可以在笔记本上写下他们的订单，也可以用肢体语言与工人交流。A. dive潜水；B. write写；C. sit坐；D. break打破。根据“down their orders on notebooks (在笔记本上……他们的订单)”可知，此处是指在笔记本上是写下订单。故选B。 11．考查动词词义辨析。句意：“自从我们3月开业以来，我们没听到有人抱怨，”面包店老板之一曾楠说。A. appeared出现；B. offered提供；C. closed关闭；D. opened开业。根据前文“A new bakery opened in Guangzhou (一家新蛋糕店在广州开业)”可知，这里是指开业以来。故选D。 12．考查形容词词义辨析。句意：顾客很友好，总是耐心等待。A. worried担忧的；B. friendly友好的；C. strict严格的；D. nervous紧张的。根据“always wait patiently. Some even help clean tables (总是耐心等待。有些人甚至帮忙清理桌子)”可知，顾客都很友好。故选B。 13．考查形容词词义辨析。句意：无声蛋糕店变得出名了。A. clean干净的；B. perfect完美的；C. expensive昂贵的；D. famous出名的。根据“The bakery has been a popular place since its opening (这家面包店开业以来一直很受欢迎)”可知，此处是指是无声蛋糕店出名了。故选D。 14．考查动词词义辨析。句意：在最忙的一天，他们接待了200多名顾客。A. served接待，服务；B. cured治愈；C. took带走；D. wanted想要。根据“over 200 customers (200多名顾客)”可知，这里说的是接待顾客。故选A。 15．考查代词词义辨析。句意：这里所有的工人都很坚强勇敢。A. All所有；B. None没有一个；C. Either两者中任何一个；D. Neither两者都不。结合“They smile happily and stand on their own feet. They are my heroes (他们开心地微笑，独立自主。他们是我的英雄)”可知，此处是指所有工人都坚强勇敢。故选A。 3、 阅读理解：本题共15小题，每小题4分，共60分。在每小题给出的四个选项中，只有一项符合题目要求。 A Craftsmanship in Mobile Phone Repair Luo Tao is a mobile phone repair technician at a tech shop. He has worked in this field for 8 years, and his colleagues and customers all say he is a “craftsman” in repair. Unlike some technicians who only replace broken parts with new ones, Luo Tao likes to find the root cause of the problem and fix it carefully. Last week, a customer brought a phone that couldn’t charge. Other shops told the customer the phone’s battery was broken and needed to be replaced (which would cost a lot). But Luo Tao didn’t rush to change the battery. He checked the phone’s charging port with a small tool, cleaned the dust inside, and tested it again. Surprisingly, the phone started charging normally — there was nothing wrong with the battery! The customer was very happy and said, “You not only saved my money but also showed real skill.” Luo Tao says craftsmanship in repair is about three things: knowing the product well, being patient, and putting the customer’s needs first. “Every phone is different, and you can’t use the same method for all problems,” he said. “I spend an hour every day learning about new phone models and repair techniques. If you stop learning, you’ll fall behind.” Now, many customers come to the shop just because they trust Luo Tao’s skills. 16．How long has Luo Tao been a mobile phone repair technician? A．For 5 years. B．For 8 years. C．For 10 years. D．For 15 years. 17．What did other shops tell the customer about his phone? A．The charging port was dirty. B．The phone was too old to repair. C．The battery was broken and needed replacement. D．The phone could not be fixed. 18．How did Luo Tao fix the customer’s phone? A．He replaced the battery. B．He cleaned the dust in the charging port. C．He bought a new phone for the customer. D．He changed the charging cable. 19．What does Luo Tao do to keep his skills up to date? A．He reads books about old phones. B．He spends an hour daily learning about new models and techniques. C．He asks his customers for advice. D．He works 12 hours a day. 20．What is craftsmanship in repair about, according to Luo Tao? A．Replacing parts quickly and making more money. B．Knowing products well, being patient, and putting customers first. C．Selling new phones to customers. D．Working in a big tech shop. 【答案】16．B 17．C 18．B 19．B 20．B 【导语】这是一篇记叙文，主要讲述了手机维修技师刘涛秉持工匠精神，通过仔细检查找到手机故障根源，而非直接更换零件，并坚持学习提升技能的故事。 【详解】16．细节理解题。根据文章第一段“He has worked in this field for 8 years (他在这个领域已经工作了8年。)”可知，刘涛从事手机维修技师工作已有8年。故选B。 17．细节理解题。根据文章第二段“Other shops told the customer the phone’s battery was broken and needed to be replaced (which would cost a lot). (其他店告诉顾客手机的电池坏了，需要更换，这会花费很多钱。)”可知，其他店告知顾客手机电池损坏需要更换。故选C。 18．细节理解题。根据文章第二段“He checked the phone’s charging port with a small tool, cleaned the dust inside, and tested it again. Surprisingly, the phone started charging normally — there was nothing wrong with the battery! (他用一个小工具检查了手机的充电口，清理了里面的灰尘，然后再次测试。令人惊讶的是，手机开始正常充电了——电池根本没有问题！)”可知，刘涛通过清理充电口的灰尘修好了手机。故选B。 19．细节理解题。根据文章第三段“I spend an hour every day learning about new phone models and repair techniques (我每天花一个小时学习新的手机型号和维修技术)”可知，刘涛每天花一小时学习新机型和技术来保持技能更新。故选B。 20．细节理解题。根据文章第三段“Luo Tao says craftsmanship in repair is about three things: knowing the product well, being patient, and putting the customer’s needs first. (刘涛说，维修中的工匠精神关乎三件事：充分了解产品、有耐心、把顾客的需求放在首位。)”可知，他认为维修中的工匠精神是了解产品、有耐心、以顾客为先。故选B。 B Do you like to eat out? Do you like to eat quickly? Do you like in expensive food? Some people go to fast - food restaurants for these reasons. In the past, people usually went to diners (小餐馆) for these reasons. In fact, many people in the States still go to diners today for the same reasons. A man named Walter Scott had the first “diner” in 1872. It wasn’t a real diner. It was only a food cart. People on the street walked up to the cart to buy food. These carts served late - night workers who wanted a cup of coffee and a late - night meal. The meal was a sandwich or boiled eggs. In 1887, Samuel Jones built the first diner big enough to allow the customers to come inside. However, they did not sit down. Later, people built diners with counters and stools, and people sat down while they ate. Before long, many diners stayed open around the clock. In other words, people were able to eat in diner at any time. Diners changed in other ways, too. The original menu of sandwiches and coffee became bigger. It included soup, favorite dishes, and a breakfast menu. In addition, diners soon became permanent buildings. They were no longer carts on wheels. Diners today look similar to the diners of the early 1900s. They are usually buildings with large windows. Inside, the diners have shining counters with stools, booths, tables and chairs. People can eat all three meals in a modern diner. Today, many people eat in fast - food restaurants such as McDonald’s and Burger King. However, the diner remains an American tradition, and thousands of people still enjoy eating there. It was popular a century ago, and it is still popular today. 21．A man named Walter Scott had the first “diner” in 1872. Why is the word “diner” in quotation marks (引号)? A．Because it is spelled differently from “diner”. B．Because the first diner was not what it is now. C．Because diner is a new word. D．Because it is a special kind of restaurant. 22．What meals did the first diners serve? A．Only breakfast. B．Only lunch. C．Only night - meals. D．All of the above. 23．According to paragraph 3, diners changed in ________. A．two ways B．three ways C．four ways D．five ways 24．Which of the following is NOT true according to the passage? A．Diners existed before fast - food restaurant. B．Today’s diner menu included more than sandwiches and coffee. C．Burger King is a fast - food restaurant. D．Sandwiches became bigger. 25．The main idea of the passage is that ________. A．the diner is a traditional, popular place to eat in the United States B．Samuel Jones built the first diner big enough to allow the customers to come inside C．American diners serve many types of food 24 hours a day to their customers D．diners are different from fast - food restaurants in many ways 【答案】21．B 22．C 23．B 24．D 25．A 【导语】本文是一篇介绍美国小餐馆历史和发展的说明文。 【详解】21．细节理解题。根据第二段“A man named Walter Scott had the first ‘diner’ in 1872. It wasn’t a real diner. It was only a food cart. (1872年，一个叫Walter Scott的人拥有了第一个diner。它不是真正的小餐馆，只是一个餐车。)”可知，这里diner加引号是因为当时它还不是现在意义上的小餐馆，只是一个餐车。故选B。 22．细节理解题。根据第二段“These carts served late - night workers who wanted a cup of coffee and a late - night meal. (这些餐车为那些想要一杯咖啡和夜宵的深夜工作者提供服务。)”可知，最初的餐车只提供夜宵。故选C。 23．细节理解题。根据第三段“Diners changed in other ways, too. The original menu of sandwiches and coffee became bigger. It included soup, favorite dishes, and a breakfast menu. In addition, diners soon became permanent buildings. They were no longer carts on wheels. (小餐馆在其他方面也发生了变化。最初的菜单只有三明治和咖啡，后来变得更丰富了。它包括汤、受欢迎的菜肴和早餐菜单。此外，小餐馆很快变成了永久性建筑。它们不再是带轮子的餐车了。)”以及人们可以随时在小餐馆吃饭可知，小餐馆在三个方面发生了变化：菜单更丰富了、变成了永久性建筑、可以随时用餐。所以答案是three ways，故选B。 24．细节理解题。根据第三段“The original menu of sandwiches and coffee became bigger. (最初的菜单只有三明治和咖啡，后来变得更丰富了。)”可知，是菜单更丰富了，不是三明治变大了。故选D。 25．主旨大意题。文章整体围绕小餐馆是美国一个传统的、受欢迎的用餐场所展开。故选A。 C Vocational training teaches you to use tools — like a wrench for fixing cars or a needle for sewing. But “soft skills” are also important. These are skills like working in a team, solving problems, or talking politely to customers. A study in Gansu found that 70% of employers care more about soft skills than just technical ability. For example, a restaurant may hire a cook who is friendly and works well with others, even if another cook is slightly faster. A mechanic who listens to customers and explains problems clearly will get more work. Vocational schools are now teaching these skills. Students practice working in groups to finish projects. They learn to solve disagreements and communicate with teachers and classmates. These skills make them better workers, no matter what job they do. 26．What are “soft skills” according to the passage? A．Using tools like wrenches. B．Skills with machines. C．Teamwork and communication. D．Fast working. 27．What percentage of Gansu employers care about soft skills? A．30%. B．50%. C．70%. D．90%. 28．Why might a restaurant hire a friendly cook? A．Employers value soft skills. B．The cook is very fast. C．The cook has no technical skills. D．The restaurant has no other cooks. 29．How do vocational schools teach soft skills? A．By focusing only on tools. B．By having students work in groups. C．By giving more tests. D．By stopping technical training. 30．What is the main idea of the passage? A．Soft skills are not important. B．Only technical skills matter for jobs. C．Soft skills are important for vocational workers. D．Employers don’t care about soft skills. 【答案】26．C 27．C 28．A 29．B 30．C 【分析】这是一篇说明文。主要阐述了“软技能”对职业工作者的重要性。 【详解】26．细节理解题。根据第一段“But “soft skills” are also important. These are skills like working in a team, solving problems, or talking politely to customers. (但是“软技能”也很重要。这些技能包括团队合作、解决问题或礼貌地与客户交谈。)”可知，“软技能”指的是团队合作和沟通等技能。故选C。 27．细节理解题。根据第二段“A study in Gansu found that 70% of employers care more about soft skills than just technical ability. (甘肃的一项研究发现，70%的雇主更看重软技能，而不仅仅是技术能力。)”可知，甘肃70%的雇主关心软技能。故选C。 28．细节理解题。根据第二段“A study in Gansu found that 70% of employers care more about soft skills than just technical ability. For example, a restaurant may hire a cook who is friendly and works well with others, even if another cook is slightly faster. (甘肃的一项研究发现，70%的雇主更看重软技能，而不仅仅是技术能力。例如，一家餐馆可能会雇佣一个友好且与他人合作良好的厨师，即使另一个厨师速度稍快一些。)”可知，餐馆会雇佣友好的厨师是因为雇主重视软技能。故选A。 29．细节理解题。根据第三段“Vocational schools are now teaching these skills. Students practice working in groups to finish projects. (职业学校现在正在教授这些技能。学生们通过小组合作完成项目来练习。)”可知，职业学校通过让学生小组合作来教授软技能。故选B。 30．主旨大意题。通读全文，根据第一段“But “soft skills” are also important. (但是“软技能”也很重要。)”可知，文章主要介绍了软技能对职业工作者的重要性。故选C。 4、 补全对话：本题共5小题，每小题3分，共15分。在七个选项中选择五个，有二个多余选项。 Shop assistant: Hello, what can I do for you? Customer: ____31____ Shop assistant: How about these? They’re very popular. Customer: I like the style. Can I try them on? Shop assistant: Of course. ____32____ Customer: 25. Shop assistant: Here you are. The fitting room is over there. Customer: ____33____ Do you have a larger size? Shop assistant: Yes. Try this pair. (5 minutes later) Customer: Now they fit well. ____34____ Shop assistant: 170 yuan. They’re on sale now. Customer: Good. ____35____ Can I pay with my cell phone? Shop assistant: Sure. Please show me your payment code. Customer: Here you are. Shop assistant: Thank you very much. A．How much are they? B．I think they’re a bit tight. C．I’ll take them. D．I’d like a pair of jeans, please. E．How are you going there? F．What size are you? G．You are welcome. 【答案】31．D 32．F 33．B 34．A 35．C 【导语】这是一段是顾客与店员关于选购牛仔裤的购物对话。 【详解】31．根据店员开场白“Hello, what can I do for you?”可知，此处顾客应直接表达需求。选项D“我想买一条牛仔裤”符合语境。 32．根据顾客回答“25”可知，此处店员询问的是尺码。选项F“您穿多大尺码？”符合语境。 33．根据顾客后一句“Do you have a larger size?”可知，此处试穿后尺码不合适。选项B“我觉得有点紧”是要求换大码的直接原因符合语境。 34．根据店员回答“170 yuan.”可知，此处顾客询问了价格。选项A“多少钱？”符合语境。 35．根据顾客接着询问“Can I pay with my cell phone?”可知，此处顾客已决定购买。选项C“我买了”表明购买决定符合语境。 学科网（北京）股份有限公司 ( 1 )原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：本套试卷紧扣《英语 基础模块3》（高教版第三版）教材，以教材单元为基准精准覆盖核心考点。 每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计4份综合测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 基础模块3》（高教版第三版）《单元过关卷》 Unit 4 Customer Service B卷·能力提升 考试时间：40分钟 满分：100分 班级 姓名 学号 成绩 1、 听力：本题共5小题，每小题3分，共15分。在每小题给出的三个选项中，只有一项符合题目要求。 1．What does the woman think of the course? A．Quite tough. B．Very useful. C．Fairly easy. 2．What does the woman mean? A．She isn’t fond of concert. B．She is unable to go out. C．She has a doctor’s appointment. 3．What does the woman want Jason to do at last? A．Stop playing video games. B．Finish his homework. C．Go to sleep at once. 4． How did the woman feel about the technology competition? A．It was easy. B．It was boring. C．It was interesting. 5．How many books can a person borrow at most? A．Seven. B．Eight. C．Eleven. 2、 完形填空：本题共10小题，每小题1分，共10分。在每小题给出的四个选项中，只有一项符合题目要求。 A new bakery opened in Guangzhou. It is quite ___6____ from other bakeries because the place is silent except for sounds from walking and paying money. At the gate of Silent Cake are signs that say, “Most workers in this bakery cannot hear or ___7____, so it may take a little longer for you to order and pay. Please be ___8____.” Though ___9____ a word, the people working in the bakery greet every customer with a big smile and welcome gestures. Customers can ___10____ down their orders on notebooks, and can also use the body language to communicate with the workers. “We haven’t heard people complain since we ___11____ in March,” said Zeng Nan, one of the bosses of the bakery. “Customers are ___12____ and always wait patiently. Some even help clean tables.” Silent Cake has become ___13____. The bakery has been a popular place since its opening. The 40 tables at the bakery are often full at noon with a long line waiting. On the busiest day, they ___14____ over 200 customers. “I started the bakery because many disabled people had difficulty finding jobs. But the success was really beyond my mind.” Zeng said. “____15____ of the workers here are strong and brave. They smile happily and stand on their own feet. They are my heroes,” said Fan Xiaoyan, a customer with disabilities. 6．A．different B．same C．beautiful D．strange 7．A．do B．walk C．work D．speak 8．A．pleased B．relaxed C．patient D．careful 9．A．without B．with C．at D．in 10．A．dive B．write C．sit D．break 11．A．appeared B．offered C．closed D．opened 12．A．worried B．friendly C．strict D．nervous 13．A．clean B．perfect C．expensive D．famous 14．A．served B．cured C．took D．wanted 15．A．All B．None C．Either D．Neither 3、 阅读理解：本题共15小题，每小题4分，共60分。在每小题给出的四个选项中，只有一项符合题目要求。 A Craftsmanship in Mobile Phone Repair Luo Tao is a mobile phone repair technician at a tech shop. He has worked in this field for 8 years, and his colleagues and customers all say he is a “craftsman” in repair. Unlike some technicians who only replace broken parts with new ones, Luo Tao likes to find the root cause of the problem and fix it carefully. Last week, a customer brought a phone that couldn’t charge. Other shops told the customer the phone’s battery was broken and needed to be replaced (which would cost a lot). But Luo Tao didn’t rush to change the battery. He checked the phone’s charging port with a small tool, cleaned the dust inside, and tested it again. Surprisingly, the phone started charging normally — there was nothing wrong with the battery! The customer was very happy and said, “You not only saved my money but also showed real skill.” Luo Tao says craftsmanship in repair is about three things: knowing the product well, being patient, and putting the customer’s needs first. “Every phone is different, and you can’t use the same method for all problems,” he said. “I spend an hour every day learning about new phone models and repair techniques. If you stop learning, you’ll fall behind.” Now, many customers come to the shop just because they trust Luo Tao’s skills. 16．How long has Luo Tao been a mobile phone repair technician? A．For 5 years. B．For 8 years. C．For 10 years. D．For 15 years. 17．What did other shops tell the customer about his phone? A．The charging port was dirty. B．The phone was too old to repair. C．The battery was broken and needed replacement. D．The phone could not be fixed. 18．How did Luo Tao fix the customer’s phone? A．He replaced the battery. B．He cleaned the dust in the charging port. C．He bought a new phone for the customer. D．He changed the charging cable. 19．What does Luo Tao do to keep his skills up to date? A．He reads books about old phones. B．He spends an hour daily learning about new models and techniques. C．He asks his customers for advice. D．He works 12 hours a day. 20．What is craftsmanship in repair about, according to Luo Tao? A．Replacing parts quickly and making more money. B．Knowing products well, being patient, and putting customers first. C．Selling new phones to customers. D．Working in a big tech shop. B Do you like to eat out? Do you like to eat quickly? Do you like in expensive food? Some people go to fast - food restaurants for these reasons. In the past, people usually went to diners (小餐馆) for these reasons. In fact, many people in the States still go to diners today for the same reasons. A man named Walter Scott had the first “diner” in 1872. It wasn’t a real diner. It was only a food cart. People on the street walked up to the cart to buy food. These carts served late - night workers who wanted a cup of coffee and a late - night meal. The meal was a sandwich or boiled eggs. In 1887, Samuel Jones built the first diner big enough to allow the customers to come inside. However, they did not sit down. Later, people built diners with counters and stools, and people sat down while they ate. Before long, many diners stayed open around the clock. In other words, people were able to eat in diner at any time. Diners changed in other ways, too. The original menu of sandwiches and coffee became bigger. It included soup, favorite dishes, and a breakfast menu. In addition, diners soon became permanent buildings. They were no longer carts on wheels. Diners today look similar to the diners of the early 1900s. They are usually buildings with large windows. Inside, the diners have shining counters with stools, booths, tables and chairs. People can eat all three meals in a modern diner. Today, many people eat in fast - food restaurants such as McDonald’s and Burger King. However, the diner remains an American tradition, and thousands of people still enjoy eating there. It was popular a century ago, and it is still popular today. 21．A man named Walter Scott had the first “diner” in 1872. Why is the word “diner” in quotation marks (引号)? A．Because it is spelled differently from “diner”. B．Because the first diner was not what it is now. C．Because diner is a new word. D．Because it is a special kind of restaurant. 22．What meals did the first diners serve? A．Only breakfast. B．Only lunch. C．Only night - meals. D．All of the above. 23．According to paragraph 3, diners changed in ________. A．two ways B．three ways C．four ways D．five ways 24．Which of the following is NOT true according to the passage? A．Diners existed before fast - food restaurant. B．Today’s diner menu included more than sandwiches and coffee. C．Burger King is a fast - food restaurant. D．Sandwiches became bigger. 25．The main idea of the passage is that ________. A．the diner is a traditional, popular place to eat in the United States B．Samuel Jones built the first diner big enough to allow the customers to come inside C．American diners serve many types of food 24 hours a day to their customers D．diners are different from fast - food restaurants in many ways C Vocational training teaches you to use tools — like a wrench for fixing cars or a needle for sewing. But “soft skills” are also important. These are skills like working in a team, solving problems, or talking politely to customers. A study in Gansu found that 70% of employers care more about soft skills than just technical ability. For example, a restaurant may hire a cook who is friendly and works well with others, even if another cook is slightly faster. A mechanic who listens to customers and explains problems clearly will get more work. Vocational schools are now teaching these skills. Students practice working in groups to finish projects. They learn to solve disagreements and communicate with teachers and classmates. These skills make them better workers, no matter what job they do. 26．What are “soft skills” according to the passage? A．Using tools like wrenches. B．Skills with machines. C．Teamwork and communication. D．Fast working. 27．What percentage of Gansu employers care about soft skills? A．30%. B．50%. C．70%. D．90%. 28．Why might a restaurant hire a friendly cook? A．Employers value soft skills. B．The cook is very fast. C．The cook has no technical skills. D．The restaurant has no other cooks. 29．How do vocational schools teach soft skills? A．By focusing only on tools. B．By having students work in groups. C．By giving more tests. D．By stopping technical training. 30．What is the main idea of the passage? A．Soft skills are not important. B．Only technical skills matter for jobs. C．Soft skills are important for vocational workers. D．Employers don’t care about soft skills. 4、 补全对话：本题共5小题，每小题3分，共15分。在七个选项中选择五个，有二个多余选项。 Shop assistant: Hello, what can I do for you? Customer: ____31____ Shop assistant: How about these? They’re very popular. Customer: I like the style. Can I try them on? Shop assistant: Of course. ____32____ Customer: 25. Shop assistant: Here you are. The fitting room is over there. Customer: ____33____ Do you have a larger size? Shop assistant: Yes. Try this pair. (5 minutes later) Customer: Now they fit well. ____34____ Shop assistant: 170 yuan. They’re on sale now. Customer: Good. ____35____ Can I pay with my cell phone? Shop assistant: Sure. Please show me your payment code. Customer: Here you are. Shop assistant: Thank you very much. A．How much are they? B．I think they’re a bit tight. C．I’ll take them. D．I’d like a pair of jeans, please. E．How are you going there? F．What size are you? G．You are welcome. 学科网（北京）股份有限公司 ( 1 )原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $