4.1 Customer Service（Warming up; Listening and Speaking）-《英语 基础模块3》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 本练习针对中职英语《基础模块3》Unit 4，采用课前预习与课堂检测分层设计，通过词汇→句型→语篇递进路径巩固语言能力，适配对口升学考法。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|核心词汇（8词）、交际句型（1组）|词汇默写强化基础认知，句型呈现搭建表达框架| |课堂检测|词汇应用（5题）、情景交际（5题）、补全对话（5题）|单选考查词义辨析，情景对话模拟真实交际，补全对话提升语篇综合运用能力|

编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造河北专用《英语 基础模块3》（高教版第三版）《一课一练》，专辑共40练，完全对接河北对口升学考法。 本卷为《英语 基础模块3》（高教版第三版）Unit 4 Customer Service（Warming up; Listening and Speaking）的课前预习与课堂检测。 Unit 4 Customer Service 一课一练（1）（Warming up; Listening and Speaking） 【课前预习】 一、核心词汇检测 1. n. 电池______ 2. n. 不便；麻烦______ 3. n. 抱怨；投诉______ 4. v. 充电______ 5. n. 收据______ 6. n. 保修(期)；保证______ 7. v. 检查；核对______ 8. v. 调换______ 二、核心交际句型 — I'd like to have this sports watch refunded. — What's the problem? — It always has a blank screen. Even if I charge it for a whole night, it still doesn't work. — I'm so sorry for the inconvenience caused. Would you please show me your receipt? — We've exchanged a new sports watch for you. Is that OK? 【课堂检测】 一、词汇单选 1. The ________ of my mobile phone can't be charged properly. A. battery B. screen C. button D. camera 2. I'm writing to express my sincere apology for the ________ caused. A. happiness B. inconvenience C. pleasure D. comfort 3. The customer made a ________ about the terrible service at the restaurant. A. promise B. complaint C. request D. suggestion 4. Please show me your ________ so that we can check whether it is still under guarantee. A. ticket B. receipt C. passport D. card 5. Since the mobile phone was still under ________, the service center exchanged the battery for free. A. control B. guarantee C. pressure D. discussion 二、情景交际 6. — I'd like to have this mobile phone exchanged. It seems to have a problem. — ________ A. I don't like mobile phones. B. What's the problem? C. It's very expensive. D. I can't help you. 7. — The battery of my mobile phone can't be charged properly. — ________ A. That's your fault. B. I'm so sorry for the inconvenience caused. C. You should buy a new one. D. I don't care. 8. — Would you please show me your receipt so that I can check whether it is still under guarantee? — ________ A. No, I won't. B. I lost it. C. OK. Here you are. D. It's too expensive. 9. — We've exchanged a new sports watch for you. Is that OK? — ________ A. It's terrible. B. I don't want it. C. It's OK. Thank you. D. You are wrong. 10. — Thank you for your patience. Please check the watch and sign your name here. — ________ A. I'm angry. B. Sure. No problem. C. I refuse. D. It's broken. 三、补全对话 阅读下面对话，从方框中选择适当的选项补全对话。（有两项多余） Tim: Good afternoon! I'd like to have this sports watch 11)________. I just bought it, but it seems to have a problem now. Salesperson: 12)________ Tim: It always has a blank screen. Even if I charge it for a whole night, it still doesn't work. Salesperson: When did you buy this sports watch? Tim: 13)________ Salesperson: I'm so sorry for the inconvenience caused. Would you please show me your receipt so that we can check whether it is still under guarantee? Tim: 14)________ Salesperson: We'll get your sports watch checked immediately. Please wait a minute. (After a while) Salesperson: Thanks for your patience. Sorry, we can't refund it. But we've exchanged a new sports watch for you. 15)________ Tim: It's OK. Thank you. A. What's the problem? B. I bought it last month. C. OK. Here you are. D. refunded E. Is that OK? F. I don't want it. G. It's very cheap. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造河北专用《英语 基础模块3》（高教版第三版）《一课一练》，专辑共40练，完全对接河北对口升学考法。 本卷为《英语 基础模块3》（高教版第三版）Unit 4 Customer Service（Warming up; Listening and Speaking）的课前预习与课堂检测。 Unit 4 Customer Service 一课一练（1）（Warming up; Listening and Speaking） 【课前预习】 一、核心词汇检测 1. n. 电池______ 2. n. 不便；麻烦______ 3. n. 抱怨；投诉______ 4. v. 充电______ 5. n. 收据______ 6. n. 保修(期)；保证______ 7. v. 检查；核对______ 8. v. 调换______ 【答案】1. battery 2. inconvenience 3. complaint 4. charge 5. receipt 6. guarantee 7. check 8. exchange 二、核心交际句型 — I'd like to have this sports watch refunded. — What's the problem? — It always has a blank screen. Even if I charge it for a whole night, it still doesn't work. — I'm so sorry for the inconvenience caused. Would you please show me your receipt? — We've exchanged a new sports watch for you. Is that OK? 【课堂检测】 一、词汇单选 1. The ________ of my mobile phone can't be charged properly. A. battery B. screen C. button D. camera 【答案】A 【解析】battery 意为'电池'，根据教材内容，手机的电池无法正常充电。 2. I'm writing to express my sincere apology for the ________ caused. A. happiness B. inconvenience C. pleasure D. comfort 【答案】B 【解析】inconvenience 意为'不便；麻烦'，为教材核心词汇，指因我们的疏忽造成的不便。 3. The customer made a ________ about the terrible service at the restaurant. A. promise B. complaint C. request D. suggestion 【答案】B 【解析】complaint 意为'抱怨；投诉'，make a complaint about 为固定搭配，意为'投诉……'。 4. Please show me your ________ so that we can check whether it is still under guarantee. A. ticket B. receipt C. passport D. card 【答案】B 【解析】receipt 意为'收据'，为教材核心词汇，出示收据以核对是否在保修期内。 5. Since the mobile phone was still under ________, the service center exchanged the battery for free. A. control B. guarantee C. pressure D. discussion 【答案】B 【解析】guarantee 意为'保修(期)'，under guarantee 为固定搭配，意为'在保修期内'。 二、情景交际 6. — I'd like to have this mobile phone exchanged. It seems to have a problem. — ________ A. I don't like mobile phones. B. What's the problem? C. It's very expensive. D. I can't help you. 【答案】B 【解析】根据教材交际场景，当顾客提出换货时，服务人员应询问具体问题。 7. — The battery of my mobile phone can't be charged properly. — ________ A. That's your fault. B. I'm so sorry for the inconvenience caused. C. You should buy a new one. D. I don't care. 【答案】B 【解析】根据教材核心交际句型，对于顾客投诉应表示歉意。 8. — Would you please show me your receipt so that I can check whether it is still under guarantee? — ________ A. No, I won't. B. I lost it. C. OK. Here you are. D. It's too expensive. 【答案】C 【解析】对于出示收据的合理请求，顾客应积极配合。 9. — We've exchanged a new sports watch for you. Is that OK? — ________ A. It's terrible. B. I don't want it. C. It's OK. Thank you. D. You are wrong. 【答案】C 【解析】对于服务人员提出的解决方案，顾客应给予积极回应并表示感谢。 10. — Thank you for your patience. Please check the watch and sign your name here. — ________ A. I'm angry. B. Sure. No problem. C. I refuse. D. It's broken. 【答案】B 【解析】对于服务人员的合理要求，顾客应表示配合。 三、补全对话 阅读下面对话，从方框中选择适当的选项补全对话。（有两项多余） Tim: Good afternoon! I'd like to have this sports watch 11)________. I just bought it, but it seems to have a problem now. Salesperson: 12)________ Tim: It always has a blank screen. Even if I charge it for a whole night, it still doesn't work. Salesperson: When did you buy this sports watch? Tim: 13)________ Salesperson: I'm so sorry for the inconvenience caused. Would you please show me your receipt so that we can check whether it is still under guarantee? Tim: 14)________ Salesperson: We'll get your sports watch checked immediately. Please wait a minute. (After a while) Salesperson: Thanks for your patience. Sorry, we can't refund it. But we've exchanged a new sports watch for you. 15)________ Tim: It's OK. Thank you. A. What's the problem? B. I bought it last month. C. OK. Here you are. D. refunded E. Is that OK? F. I don't want it. G. It's very cheap. 【答案】11. D 【解析】根据下文及教材对话，Tim想要退款，have sth. refunded 意为'让某物退款'。 【答案】12. A 【解析】根据下文Tim回答具体问题可知，此处服务人员询问'什么问题'。 【答案】13. B 【解析】上文询问购买时间，此处应回答'我上个月买的'。 【答案】14. C 【解析】对于出示收据的请求，应回答'好的，给你'。 【答案】15. E 【解析】根据下文Tim回答'It's OK'可知，此处询问'这样可以吗'。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $