4.3 Customer Service（Reading and Writing 2）-《英语 基础模块3》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 本练习针对中职英语《基础模块3》Unit 4，通过课前预习与课堂检测分层设计，以词汇变形夯实基础，阅读理解与写作训练提升语言综合应用能力，适配课前课中教学闭环。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|核心词汇的词性转换|8题词汇变形题，强化动词-名词等词性转换，夯实语言能力基础| |课堂检测|投诉信语篇理解与应用写作|5道阅读理解题（细节查找）+1道应用文写作题，从输入理解到输出表达，提升思维品质与综合语言运用能力|

原创精品资源学科网独家享有版权，侵权必究！ 编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造河北专用《英语 基础模块3》（高教版第三版）《一课一练》，专辑共40练，完全对接河北对口升学考法。 本卷为《英语 基础模块3》（高教版第三版）Unit 4 Customer Service（Reading and Writing 2）的课前预习与课堂检测。 Unit 4 Customer Service 一课一练（3）（Reading and Writing 2） 【课前预习】 一、词汇变形 1. ______ v. 充电 → ______ n. 电荷；费用 2. ______ v. 递送 → ______ n. 递送；运载 3. ______ v. 延迟 → ______ n. 延迟；耽搁 4. ______ adj. 真诚的 → ______ n. 真诚 5. ______ v. 道歉 → ______ n. 道歉 6. ______ v. 解决 → ______ n. 解决方法 7. ______ v. 提及 → ______ n. 提及 8. ______ v. 减少 → ______ n. 减少 【课堂检测】 一、阅读理解 阅读下面短文，从每题所给的A、B、C、D四个选项中，选出最佳选项。 A Letter of Complaint Dear Manager, I am writing to express my dissatisfaction with the service I received at your store yesterday. I bought a sports watch from your store last week. However, when I tried to charge it yesterday, I found that the battery could not be charged properly. Even though I charged it for a whole night, the screen remained blank. This is very disappointing because I need the watch for my daily exercise. I went to your store this morning and asked for a refund. The salesperson said they could not refund it but would exchange a new one for me. I accepted the solution because I still like the style of the watch. However, the new watch they gave me had scratches on the screen. I was very upset about this. I hope you can look into this matter and provide a satisfactory solution. I would like to have a perfect new watch or get my money back. Thank you for your attention to this matter. Yours sincerely, Li Hua 1. Why is Li Hua writing this letter? A. To thank the manager. B. To complain about the service. C. To ask for a job. D. To introduce a product. 2. What was the problem with Li Hua's watch? A. The screen was too small. B. The battery couldn't be charged. C. It was too expensive. D. It was the wrong color. 3. What solution did the salesperson offer at first? A. A full refund. B. A free repair. C. Exchanging a new watch. D. A 50% discount. 4. Why was Li Hua upset about the new watch? A. It was a different color. B. It had scratches on the screen. C. It was too expensive. D. It didn't work at all. 5. What does Li Hua want in the end? A. A perfect new watch or a refund. B. A discount on future purchases. C. An apology from the salesperson. D. A free gift. 二、写作 假设你是李华，你在网上购买了一件T恤，但收到后发现尺码不对且颜色也有偏差。请你根据以下要点，写一封投诉邮件。 要点：1. 说明你购买的商品及问题；2. 表达你的不满；3. 提出你的解决方案（退款或换货）。 注意：(1)词数80左右；(2)可适当增加细节，以使行文连贯。 学科网（北京）股份有限公司 $原创精品资源学科网独家享有版权，侵权必究！ 编写说明：基于中职学生英语基础薄弱、学习内驱力不足的学情特点，为提升学习效率，落实课前、课中、课后教学闭环，本专辑依据最新《中等职业学校英语课程标准》，打造河北专用《英语 基础模块3》（高教版第三版）《一课一练》，专辑共40练，完全对接河北对口升学考法。 本卷为《英语 基础模块3》（高教版第三版）Unit 4 Customer Service（Reading and Writing 2）的课前预习与课堂检测。 Unit 4 Customer Service 一课一练（3）（Reading and Writing 2） 【课前预习】 一、词汇变形 1. ______ v. 充电 → ______ n. 电荷；费用 2. ______ v. 递送 → ______ n. 递送；运载 3. ______ v. 延迟 → ______ n. 延迟；耽搁 4. ______ adj. 真诚的 → ______ n. 真诚 5. ______ v. 道歉 → ______ n. 道歉 6. ______ v. 解决 → ______ n. 解决方法 7. ______ v. 提及 → ______ n. 提及 8. ______ v. 减少 → ______ n. 减少 【答案】1. charge → charge 2. deliver → delivery 3. delay → delay 4. sincere → sincerity 5. apologize → apology 6. solve → solution 7. mention → mention 8. reduce → reduction 【课堂检测】 一、阅读理解 阅读下面短文，从每题所给的A、B、C、D四个选项中，选出最佳选项。 A Letter of Complaint Dear Manager, I am writing to express my dissatisfaction with the service I received at your store yesterday. I bought a sports watch from your store last week. However, when I tried to charge it yesterday, I found that the battery could not be charged properly. Even though I charged it for a whole night, the screen remained blank. This is very disappointing because I need the watch for my daily exercise. I went to your store this morning and asked for a refund. The salesperson said they could not refund it but would exchange a new one for me. I accepted the solution because I still like the style of the watch. However, the new watch they gave me had scratches on the screen. I was very upset about this. I hope you can look into this matter and provide a satisfactory solution. I would like to have a perfect new watch or get my money back. Thank you for your attention to this matter. Yours sincerely, Li Hua 1. Why is Li Hua writing this letter? A. To thank the manager. B. To complain about the service. C. To ask for a job. D. To introduce a product. 【答案】B 【解析】根据文章开头'I am writing to express my dissatisfaction'可知，李华写这封信是为了投诉服务。 2. What was the problem with Li Hua's watch? A. The screen was too small. B. The battery couldn't be charged. C. It was too expensive. D. It was the wrong color. 【答案】B 【解析】根据文章第二段，手表的电池无法正常充电。 3. What solution did the salesperson offer at first? A. A full refund. B. A free repair. C. Exchanging a new watch. D. A 50% discount. 【答案】C 【解析】根据文章第三段，销售人员最初提出的解决方案是换一块新手表。 4. Why was Li Hua upset about the new watch? A. It was a different color. B. It had scratches on the screen. C. It was too expensive. D. It didn't work at all. 【答案】B 【解析】根据文章第三段，新手表屏幕上有划痕，这让李华很不高兴。 5. What does Li Hua want in the end? A. A perfect new watch or a refund. B. A discount on future purchases. C. An apology from the salesperson. D. A free gift. 【答案】A 【解析】根据文章第四段，李华最终想要一块完好的新手表或退款。 二、写作 假设你是李华，你在网上购买了一件T恤，但收到后发现尺码不对且颜色也有偏差。请你根据以下要点，写一封投诉邮件。 要点：1. 说明你购买的商品及问题；2. 表达你的不满；3. 提出你的解决方案（退款或换货）。 注意：(1)词数80左右；(2)可适当增加细节，以使行文连贯。 【答案】例文： Dear Sir/Madam, I am writing to complain about the T-shirt I ordered from your online store last week. When I received the package yesterday, I found that the T-shirt was the wrong size. I ordered a large one, but you sent me a medium. What's more, the color is not what I expected. I chose blue, but it looks green. I am very disappointed with your service. I hope you can either send me the right T-shirt or give me a full refund. Please let me know your decision as soon as possible. Yours sincerely, Li Hua 【详解】1.词汇积累 投诉：complain → make a complaint 收到：receive → get 失望的：disappointed → upset 退款：refund → return the money 2.句式拓展 简单句变复合句 原句：I ordered a large one, but you sent me a medium. 拓展句：I ordered a large one, which is suitable for me, but you sent me a medium that I cannot wear. 【点睛】1. I am writing to complain about the T-shirt I ordered from your online store last week. (运用了省略关系代词的定语从句) 2. I hope you can either send me the right T-shirt or give me a full refund. (运用了either...or...连接并列结构) 学科网（北京）股份有限公司 $