4.2 Customer Service（Reading and Writing 1）-《英语 基础模块3》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 聚焦中职英语课前预习与课堂检测分层设计，通过词汇-短语-句子-语篇递进路径巩固知识，提升语言应用能力与学习效率。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|核心词汇、重点短语、基础句型|通过中英互译强化记忆，适配课前自主预习，夯实语言基础| |课堂检测|词汇应用、短语运用、语篇理解|通过单选、填空、阅读判断实现从基础到综合的能力迁移，适配课堂即时检测|

编写说明：基于中职学生英语知识不牢固、学习内驱力不够的学情特点，为了更好地提高学生的学习效率，辅助教师们抓好课前、课中、课后三个教学环节，本专辑深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合内蒙古职教高考命题特色的【内蒙古专用】《英语 基础模块3》（高教版第三版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版第三版）Unit 4 Customer Service（Reading and Writing 1）的课前预习和课堂检测。 Unit 4 Customer Service 一课一练（2）（Reading and Writing 1） 课前预习 一、核心词汇检测 1.v. 递送；运载________ 2.n. 递送；运载________ 3.v. 延迟；推迟________ 4.adj. 真诚的________ 5.n. 解决方法________ 6.v. 安排________ 7.n. 要求________ 8.v. 减少；降低________ 【答案】deliver v. 递送；运载 delivery n. 递送；运载 delay v. 延迟；推迟 sincere adj. 真诚的 solution n. 解决方法 arrange v. 安排 request n. 要求 reduce v. 减少；降低 二、课文重点短语 1.due to ________ 2.in charge of ________ 3.make sure ________ 4.cause loss to ________ 5.take charge of ________ 6.under guarantee ________ 7.in no time ________ 8.as quickly as possible ________ 【答案】due to 由于；因为 in charge of 负责…… make sure 确保；确定 cause loss to 给……造成损失 take charge of 负责；接管 under guarantee 在保修期内 in no time 立刻；马上 as quickly as possible 尽快 三、课文难句翻译 I'd like to express our sincere apology for the inconvenience due to our carelessness. 由于我们的疏忽给您带来不便，我谨代表公司向您致以诚挚的歉意。 Since we have been partners for so long, we'll try our best to work out a better solution for you. 既然我们合作已久，我们会尽力为您找到更好的解决方案。 Even though you didn't express such a request, we will reduce the price of the leaflets by 15%. 即使您没有提出这样的要求，我们仍会将传单价格降低15%。 课堂检测 一、词汇单选 1. We will ________ a second delivery as quickly as possible. A. arrange B. delay C. reduce D. refund 【答案】A 【解析】arrange 意为"安排"，安排第二次送货。 2. The ________ of goods was delayed by the bad weather. A. complaint B. delivery C. receipt D. guarantee 【答案】B 【解析】delivery 意为"递送"，货物递送因恶劣天气被延误。 3. We hope you can accept our ________ apology for this mistake. A. blank B. sincere C. delayed D. reduced 【答案】B 【解析】sincere 意为"真诚的"，sincere apology 意为"诚挚的歉意"。 4. Can you find a better ________ to this problem? A. solution B. complaint C. request D. mention 【答案】A 【解析】solution 意为"解决方法"，solution to the problem 意为"问题的解决方法"。 5. We will ________ the price by 15% to make up for your loss. A. increase B. raise C. reduce D. add 【答案】C 【解析】reduce 意为"降低"，reduce the price 意为"降价"。 二、短语填空 从方框中选择适当的短语，并用其正确形式完成句子。 due to in charge of make sure cause loss to under guarantee 6. The delayed delivery will ________ your business. 【答案】cause loss to 【解析】cause loss to 意为"给……造成损失"。 7. Please ________ that all the goods are delivered on time. 【答案】make sure 【解析】make sure 意为"确保"，please 后接动词原形。 8. The product is still ________, so you can have it repaired for free. 【答案】under guarantee 【解析】under guarantee 意为"在保修期内"。 9. ________ the bad weather, the flight was cancelled. 【答案】Due to 【解析】due to 意为"由于"，句首首字母大写。 10. Mr. Wang is ________ the customer service department. 【答案】in charge of 【解析】in charge of 意为"负责"。 三、阅读判断 阅读下面短文，判断下列句子的正（T）误（F）。 Customer Service in Online Shopping Online shopping has become very popular in recent years. More and more people choose to buy things on the Internet. However, sometimes customers are not satisfied with the products or services they receive. When this happens, they need to contact customer service for help. A good customer service team should respond to complaints quickly. They should listen to the customers' problems carefully and try to find the best solution. For example, if a customer receives a wrong product, the company should arrange a new delivery as quickly as possible. If the product has quality problems, the customer can ask for a refund or exchange. Some companies also reduce prices or offer discounts to make up for the inconvenience caused. In this way, they can keep good relationships with their customers and win their trust. Good customer service is not just about solving problems. It is also about making customers feel valued and respected. 11. More and more people choose to buy things in physical stores nowadays. 【答案】F 【解析】短文第一段提到"More and more people choose to buy things on the Internet"，而非实体店。 12. A good customer service team should respond to complaints quickly. 【答案】T 【解析】短文第二段提到"A good customer service team should respond to complaints quickly"。 13. If a customer receives a wrong product, the company should arrange a new delivery. 【答案】T 【解析】短文第二段提到"if a customer receives a wrong product, the company should arrange a new delivery"。 14. Customers can never ask for a refund when they have problems. 【答案】F 【解析】短文第二段提到"the customer can ask for a refund or exchange"，顾客可以要求退款。 15. Good customer service is only about solving problems. 【答案】F 【解析】短文第三段提到"Good customer service is not just about solving problems"，不仅仅是解决问题。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：基于中职学生英语知识不牢固、学习内驱力不够的学情特点，为了更好地提高学生的学习效率，辅助教师们抓好课前、课中、课后三个教学环节，本专辑深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合内蒙古职教高考命题特色的【内蒙古专用】《英语 基础模块3》（高教版第三版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版第三版）Unit 4 Customer Service（Reading and Writing 1）的课前预习和课堂检测。 Unit 4 Customer Service 一课一练（2）（Reading and Writing 1） 课前预习 一、核心词汇检测 1.v. 递送；运载________ 2.n. 递送；运载________ 3.v. 延迟；推迟________ 4.adj. 真诚的________ 5.n. 解决方法________ 6.v. 安排________ 7.n. 要求________ 8.v. 减少；降低________ 二、课文重点短语 1.due to ________ 2.in charge of ________ 3.make sure ________ 4.cause loss to ________ 5.take charge of ________ 6.under guarantee ________ 7.in no time ________ 8.as quickly as possible ________ 三、课文难句翻译 I'd like to express our sincere apology for the inconvenience due to our carelessness. Since we have been partners for so long, we'll try our best to work out a better solution for you. Even though you didn't express such a request, we will reduce the price of the leaflets by 15%. 课堂检测 一、词汇单选 1. We will ________ a second delivery as quickly as possible. A. arrange B. delay C. reduce D. refund 2. The ________ of goods was delayed by the bad weather. A. complaint B. delivery C. receipt D. guarantee 3. We hope you can accept our ________ apology for this mistake. A. blank B. sincere C. delayed D. reduced 4. Can you find a better ________ to this problem? A. solution B. complaint C. request D. mention 5. We will ________ the price by 15% to make up for your loss. A. increase B. raise C. reduce D. add 二、短语填空 从方框中选择适当的短语，并用其正确形式完成句子。 due to in charge of make sure cause loss to under guarantee 6. The delayed delivery will ________ your business. 7. Please ________ that all the goods are delivered on time. 8. The product is still ________, so you can have it repaired for free. 9. ________ the bad weather, the flight was cancelled. 10. Mr. Wang is ________ the customer service department. 三、阅读判断 阅读下面短文，判断下列句子的正（T）误（F）。 Customer Service in Online Shopping Online shopping has become very popular in recent years. More and more people choose to buy things on the Internet. However, sometimes customers are not satisfied with the products or services they receive. When this happens, they need to contact customer service for help. A good customer service team should respond to complaints quickly. They should listen to the customers' problems carefully and try to find the best solution. For example, if a customer receives a wrong product, the company should arrange a new delivery as quickly as possible. If the product has quality problems, the customer can ask for a refund or exchange. Some companies also reduce prices or offer discounts to make up for the inconvenience caused. In this way, they can keep good relationships with their customers and win their trust. Good customer service is not just about solving problems. It is also about making customers feel valued and respected. 11. More and more people choose to buy things in physical stores nowadays. 12. A good customer service team should respond to complaints quickly. 13. If a customer receives a wrong product, the company should arrange a new delivery. 14. Customers can never ask for a refund when they have problems. 15. Good customer service is only about solving problems. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $