4.1 Customer Service（Warming up; Listening and Speaking）-《英语 基础模块3》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 中职英语《基础模块3》Unit4同步练，以“课前预习-课堂检测”分层设计，通过词汇→句型→语篇递进路径巩固知识，助力语言能力提升与学习能力培养。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|核心词汇（8题）、基础句型（5句）|聚焦记忆巩固，夯实语言基础| |课堂检测|词汇应用（5题单选）、句型应用（5题情景交际）、语篇综合（5空补全对话）|从单一应用到综合语篇，难度梯度清晰，适配课堂教学环节|

编写说明：基于中职学生英语知识不牢固、学习内驱力不够的学情特点，为了更好地提高学生的学习效率，辅助教师们抓好课前、课中、课后三个教学环节，本专辑深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合内蒙古职教高考命题特色的【内蒙古专用】《英语 基础模块3》（高教版第三版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版第三版）Unit 4 Customer Service（Warming up; Listening and Speaking）的课前预习和课堂检测。 Unit 4 Customer Service 一课一练（1）（Warming up; Listening and Speaking） 【课前预习】 一、核心词汇检测 1.n. 抱怨；投诉________ 2.v. 充电________ 3.n. 收据________ 4.n. 保修(期);保证________ 5.n. 耐心________ 6.v. 调换________ 7.v. 退还；退款________ 8.v. 延迟；推迟________ 【答案】complaint n. 抱怨；投诉 charge v. 充电 receipt n. 收据 guarantee n. 保修(期);保证 patience n. 耐心 exchange v. 调换 refund v. 退还；退款 delay v. 延迟；推迟 二、核心交际句型 — I'd like to have this sports watch refunded. — I'm so sorry for the inconvenience caused. — Would you please show me your receipt? — We've exchanged a new sports watch for you. — I'm calling to complain about the terrible service. 【课堂检测】 一、词汇单选 1. I would like to ________ this mobile phone because the battery doesn't work. A. exchange B. deliver C. charge D. delay 【答案】A 【解析】exchange 意为"调换"，指因电池问题想调换手机。 2. Please show me your ________ so that I can check whether it is still under guarantee. A. letter B. receipt C. leaflet D. sheet 【答案】B 【解析】receipt 意为"收据"，出示收据以确认是否在保修期内。 3. We apologize for any ________ caused by the delayed delivery. A. patience B. solution C. inconvenience D. sincerity 【答案】C 【解析】inconvenience 意为"不便"，为延迟送货造成的不便道歉。 4. The customer made a ________ about the poor quality of the product. A. request B. complaint C. promise D. mention 【答案】B 【解析】complaint 意为"投诉"，make a complaint about 意为"投诉……"。 5. You need to ________ the battery for at least two hours before using the phone. A. check B. exchange C. charge D. reduce 【答案】C 【解析】charge 意为"充电"，指给电池充电至少两小时。 二、情景交际 6. — I'd like to have this sports watch refunded. It always has a blank screen. — ________ A. You are welcome. B. What's the problem? C. That's all right. D. Never mind. 【答案】B 【解析】顾客要求退款并说明问题，客服应询问具体问题。 7. — When did you buy this mobile phone? — ________ — Would you please show me your receipt? A. I don't like it. B. It's too expensive. C. I bought it last month. D. I want a refund. 【答案】C 【解析】问句询问购买时间，应回答购买时间。 8. — We've exchanged a new sports watch for you. Is that OK? — ________ A. I'm sorry. B. It's OK. Thank you. C. What's wrong? D. I don't think so. 【答案】B 【解析】对方提出更换新表，应表示接受并感谢。 9. — I'm calling to complain about the terrible service at your restaurant. — ________ A. I agree with you. B. You are right. C. We are sorry for any inconvenience caused. D. That's not my business. 【答案】C 【解析】顾客投诉服务差，应表示歉意。 10. — Even if I charge it for a whole night, it still doesn't work. — ________ A. I don't think so. B. We'll get it checked immediately. C. That's impossible. D. You must be wrong. 【答案】B 【解析】顾客描述产品故障，客服应表示立即检查。 三、补全对话 根据对话内容，从方框中选择适当的选项补全对话（其中有两项为多余选项）。 A. I bought it last week. B. I'd like to have it exchanged. C. What's the problem with it? D. Thank you for your patience. E. We'll get it checked right away. F. I'm sorry, we can't help you. G. Here is my receipt. Salesperson: Good afternoon! What can I do for you, sir? Customer: 11. ________ Salesperson: 12. ________ Customer: The screen is always blank. Even if I charge it for a whole night, it still doesn't work. Salesperson: When did you buy this mobile phone? Customer: 13. ________ Salesperson: Would you please show me your receipt so that I can check whether it is still under guarantee? Customer: 14. ________ Salesperson: 15. ________ Please wait a minute. 【答案】11. B 【解析】根据下文客服询问问题，顾客应先提出想换货。 【答案】12. C 【解析】顾客说明产品问题，上文客服应询问出了什么问题。 【答案】13. A 【解析】问句询问购买时间，应回答上周买的。 【答案】14. G 【解析】客服要求出示收据，顾客应递上收据。 【答案】15. E 【解析】客服表示会立即检查。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：基于中职学生英语知识不牢固、学习内驱力不够的学情特点，为了更好地提高学生的学习效率，辅助教师们抓好课前、课中、课后三个教学环节，本专辑深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合内蒙古职教高考命题特色的【内蒙古专用】《英语 基础模块3》（高教版第三版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版第三版）Unit 4 Customer Service（Warming up; Listening and Speaking）的课前预习和课堂检测。 Unit 4 Customer Service 一课一练（1）（Warming up; Listening and Speaking） 【课前预习】 一、核心词汇检测 1.n. 抱怨；投诉________ 2.v. 充电________ 3.n. 收据________ 4.n. 保修(期);保证________ 5.n. 耐心________ 6.v. 调换________ 7.v. 退还；退款________ 8.v. 延迟；推迟________ 二、核心交际句型 — I'd like to have this sports watch refunded. — I'm so sorry for the inconvenience caused. — Would you please show me your receipt? — We've exchanged a new sports watch for you. — I'm calling to complain about the terrible service. 【课堂检测】 一、词汇单选 1. I would like to ________ this mobile phone because the battery doesn't work. A. exchange B. deliver C. charge D. delay 2. Please show me your ________ so that I can check whether it is still under guarantee. A. letter B. receipt C. leaflet D. sheet 3. We apologize for any ________ caused by the delayed delivery. A. patience B. solution C. inconvenience D. sincerity 4. The customer made a ________ about the poor quality of the product. A. request B. complaint C. promise D. mention 5. You need to ________ the battery for at least two hours before using the phone. A. check B. exchange C. charge D. reduce 二、情景交际 6. — I'd like to have this sports watch refunded. It always has a blank screen. — ________ A. You are welcome. B. What's the problem? C. That's all right. D. Never mind. 7. — When did you buy this mobile phone? — ________ — Would you please show me your receipt? A. I don't like it. B. It's too expensive. C. I bought it last month. D. I want a refund. 8. — We've exchanged a new sports watch for you. Is that OK? — ________ A. I'm sorry. B. It's OK. Thank you. C. What's wrong? D. I don't think so. 9. — I'm calling to complain about the terrible service at your restaurant. — ________ A. I agree with you. B. You are right. C. We are sorry for any inconvenience caused. D. That's not my business. 10. — Even if I charge it for a whole night, it still doesn't work. — ________ A. I don't think so. B. We'll get it checked immediately. C. That's impossible. D. You must be wrong. 三、补全对话 根据对话内容，从方框中选择适当的选项补全对话（其中有两项为多余选项）。 A. I bought it last week. B. I'd like to have it exchanged. C. What's the problem with it? D. Thank you for your patience. E. We'll get it checked right away. F. I'm sorry, we can't help you. G. Here is my receipt. Salesperson: Good afternoon! What can I do for you, sir? Customer: 11. ________ Salesperson: 12. ________ Customer: The screen is always blank. Even if I charge it for a whole night, it still doesn't work. Salesperson: When did you buy this mobile phone? Customer: 13. ________ Salesperson: Would you please show me your receipt so that I can check whether it is still under guarantee? Customer: 14. ________ Salesperson: 15. ________ Please wait a minute. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $