4.3 Customer Service（Reading and Writing 2）-《英语 基础模块3》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 该练习针对中职英语Unit 4，通过课前预习与课堂检测分层设计，以词汇变形→词汇应用→语篇理解的递进路径巩固知识，适配课前课后教学环节，助力语言能力与学习能力培养。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|核心词汇词形转换（如deliver→delivery）|基础记忆题型，8题单一知识点训练，助力课前自主学习| |课堂检测|词汇语境应用（单选）、投诉主题语篇理解|5题词汇应用单选+5题阅读，从语言知识到语言能力，适配课堂检测需求|

编写说明：基于中职学生英语知识不牢固、学习内驱力不够的学情特点，为了更好地提高学生的学习效率，辅助教师们抓好课前、课中、课后三个教学环节，本专辑深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合内蒙古职教高考命题特色的【内蒙古专用】《英语 基础模块3》（高教版第三版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版第三版）Unit 4 Customer Service（Reading and Writing 2）的课前预习和课堂检测。 Unit 4 Customer Service 一课一练（3）（Reading and Writing 2） 【课前预习】 一、词汇变形 写出下列单词的适当形式。 1. deliver (n.) __________ 【答案】delivery 2. sincere (n.) __________ 【答案】sincerity 3. delay (过去式) __________ 【答案】delayed 4. apology (v.) __________ 【答案】apologize 5. reduce (n.) __________ 【答案】reduction 6. charge (过去式) __________ 【答案】charged 7. convenient (反义词) __________ 【答案】inconvenient 8. arrange (n.) __________ 【答案】arrangement 【课堂检测】 一、词汇变形单选 1. The ________ of the goods will take about three days. A. deliver B. delivery C. delivered D. delivering 【答案】B 【解析】delivery 为名词，意为"递送"，the delivery of the goods 意为"货物的递送"。 2. Please accept our ________ apology for the mistake. A. sincerity B. sincere C. sincerely D. sincerer 【答案】B 【解析】sincere 为形容词，修饰名词 apology，sincere apology 意为"诚挚的歉意"。 3. The flight was ________ because of the heavy fog. A. delay B. delays C. delayed D. delaying 【答案】C 【解析】delayed 为过去分词，此处为被动语态，was delayed 意为"被延误"。 4. We would like to ________ for any inconvenience caused. A. apology B. apologize C. apologetic D. apologizing 【答案】B 【解析】apologize 为动词，would like to 后接动词原形，apologize for 意为"为……道歉"。 5. There has been a price ________ of 10% this month. A. reduce B. reduced C. reducing D. reduction 【答案】D 【解析】reduction 为名词，a price reduction 意为"降价"。 二、阅读理解 阅读下面短文，从每题所给的A、B、C、D四个选项中，选出最佳选项。 How to Make a Complaint When you buy a product or service, you expect it to work well. But sometimes things go wrong. If you are not happy with what you received, you have the right to make a complaint. Here are some tips on how to complain effectively. First, stay calm and polite. Shouting or being rude will not help solve the problem. Instead, explain clearly what went wrong and what you expect the company to do. For example, you can say, "I would like to have this product exchanged because it does not work properly." Second, keep all the important documents. This includes your receipt, guarantee, and any emails or letters you have received from the company. These documents will help prove your case. Third, if the company does not solve your problem, you can contact a consumer protection organization. They can give you advice and help you get a fair solution. Remember, as a customer, you have rights. Do not be afraid to stand up for yourself. 6. What should you do first when making a complaint? A. Shout at the staff. B. Stay calm and polite. C. Contact a lawyer. D. Return the product immediately. 【答案】B 【解析】短文第二段提到"First, stay calm and polite"。 7. Why should you keep important documents? A. To show them to your friends. B. To prove your case. C. To get a discount. D. To sell them later. 【答案】B 【解析】短文第三段提到"These documents will help prove your case"。 8. What can you do if the company does not solve your problem? A. Give up and forget it. B. Shout at the manager. C. Contact a consumer protection organization. D. Break the product. 【答案】C 【解析】短文第四段提到"you can contact a consumer protection organization"。 9. What does the underlined phrase "stand up for yourself" mean? A. Stand on your feet. B. Protect your own rights. C. Work harder. D. Be more polite. 【答案】B 【解析】"stand up for yourself"意为"维护自己的权益"，结合上下文指维护顾客权利。 10. What is the best title for this passage? A. How to Buy Products B. How to Make a Complaint C. How to Use Products D. How to Write Emails 【答案】B 【解析】全文围绕如何有效投诉展开，最佳标题为"How to Make a Complaint"。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：基于中职学生英语知识不牢固、学习内驱力不够的学情特点，为了更好地提高学生的学习效率，辅助教师们抓好课前、课中、课后三个教学环节，本专辑深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合内蒙古职教高考命题特色的【内蒙古专用】《英语 基础模块3》（高教版第三版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版第三版）Unit 4 Customer Service（Reading and Writing 2）的课前预习和课堂检测。 Unit 4 Customer Service 一课一练（3）（Reading and Writing 2） 【课前预习】 一、词汇变形 写出下列单词的适当形式。 1. deliver (n.) __________ 2. sincere (n.) __________ 3. delay (过去式) __________ 4. apology (v.) __________ 5. reduce (n.) __________ 6. charge (过去式) __________ 7. convenient (反义词) __________ 8. arrange (n.) __________ 【课堂检测】 一、词汇变形单选 1. The ________ of the goods will take about three days. A. deliver B. delivery C. delivered D. delivering 2. Please accept our ________ apology for the mistake. A. sincerity B. sincere C. sincerely D. sincerer 3. The flight was ________ because of the heavy fog. A. delay B. delays C. delayed D. delaying 4. We would like to ________ for any inconvenience caused. A. apology B. apologize C. apologetic D. apologizing 5. There has been a price ________ of 10% this month. A. reduce B. reduced C. reducing D. reduction 二、阅读理解 阅读下面短文，从每题所给的A、B、C、D四个选项中，选出最佳选项。 How to Make a Complaint When you buy a product or service, you expect it to work well. But sometimes things go wrong. If you are not happy with what you received, you have the right to make a complaint. Here are some tips on how to complain effectively. First, stay calm and polite. Shouting or being rude will not help solve the problem. Instead, explain clearly what went wrong and what you expect the company to do. For example, you can say, "I would like to have this product exchanged because it does not work properly." Second, keep all the important documents. This includes your receipt, guarantee, and any emails or letters you have received from the company. These documents will help prove your case. Third, if the company does not solve your problem, you can contact a consumer protection organization. They can give you advice and help you get a fair solution. Remember, as a customer, you have rights. Do not be afraid to stand up for yourself. 6. What should you do first when making a complaint? A. Shout at the staff. B. Stay calm and polite. C. Contact a lawyer. D. Return the product immediately. 7. Why should you keep important documents? A. To show them to your friends. B. To prove your case. C. To get a discount. D. To sell them later. 8. What can you do if the company does not solve your problem? A. Give up and forget it. B. Shout at the manager. C. Contact a consumer protection organization. D. Break the product. 9. What does the underlined phrase "stand up for yourself" mean? A. Stand on your feet. B. Protect your own rights. C. Work harder. D. Be more polite. 10. What is the best title for this passage? A. How to Buy Products B. How to Make a Complaint C. How to Use Products D. How to Write Emails 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $