4.5 Customer Service（Culture Understanding & Group Work）-《英语 基础模块3》（高教版第三版）《一课一练》（原卷版+解析版）

**基本信息** 中职英语《基础模块3》Unit 4同步练，分层覆盖课前预习与课堂检测，通过词汇-短语-句子-语篇递进路径巩固语言能力，适配职教高考需求。 **分层设计** |层次|知识覆盖|设计特色| |----|----------|----------| |课前预习|核心词汇、重点短语、课文难句|以填空、翻译题夯实基础，助力课前自主学习| |课堂检测|短语应用、语篇理解|通过短语填空、完形填空提升综合运用，融入跨文化服务情境培养文化意识|

编写说明：基于中职学生英语知识不牢固、学习内驱力不够的学情特点，为了更好地提高学生的学习效率，辅助教师们抓好课前、课中、课后三个教学环节，本专辑深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合内蒙古职教高考命题特色的【内蒙古专用】《英语 基础模块3》（高教版第三版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版第三版）Unit 4 Customer Service（Culture Understanding & Group Work）的课前预习和课堂检测。 Unit 4 Customer Service 一课一练（5）（Culture Understanding & Group Work） 课前预习 一、核心词汇检测 1.n. 小册子；单张广告________ 2.v. 提及；提到________ 3.v. 许诺；承诺________ 4.n. 运动手表________ 5.n. 电池________ 6.adj. 空白的________ 7.n. 单子________ 8.n. 粗心________ 【答案】leaflet n. 小册子；单张广告 mention v. 提及；提到 promise v. 许诺；承诺 sports watch n. 运动手表 battery n. 电池 blank adj. 空白的 sheet n. 单子 carelessness n. 粗心 二、课文重点短语 1.even though ________ 2.in no time ________ 3.as quickly as possible ________ 4.work out ________ 5.make up for ________ 6.take over ________ 【答案】1.even though 即使；虽然 2.in no time 立刻；马上 3.as quickly as possible 尽快 4.work out 解决；算出 5.make up for 弥补 6.take over 接管；接收 三、课文难句翻译 To conduct business around the world, you need to know the business cultures in different countries. 要在全球开展业务，你需要了解不同国家的商业文化。 When doing business in Türkiye, you should have enough patience. 在土耳其做生意时，你应该有足够的耐心。 课堂检测 一、短语填空 从方框中选择适当的短语，并用其正确形式完成句子。 even though in no time work out make up for take over 1. The new manager will ________ the department next month. 【答案】take over 【解析】take over 意为"接管"，will 后接动词原形。 2. We will try to ________ a better solution for you. 【答案】work out 【解析】work out 意为"解决；想出"，try to 后接动词原形。 3. The problem was solved ________. 【答案】in no time 【解析】in no time 意为"立刻；马上"。 4. We will offer a discount to ________ the inconvenience. 【答案】make up for 【解析】make up for 意为"弥补"，to 后接动词原形表目的。 5. ________ it was raining heavily, the delivery arrived on time. 【答案】Even though 【解析】even though 引导让步状语从句，意为"即使"，句首首字母大写。 二、完形填空 阅读下面短文，从每题所给的A、B、C、D四个选项中，选出最佳选项。 Customer Service Around the World Good customer service is important 1.______ every business. Different countries have different ways of 2.______ with customer complaints. Understanding these differences can help companies do better business 3.______ the world. In China, people value politeness and patience 4.______ making complaints. Customers usually expect quick responses and practical solutions. Companies that respond fast and offer fair compensation are more likely to win customer 5.______. In some Western countries, customers are more 6.______ when expressing dissatisfaction. They may ask for a refund or exchange without hesitation. Businesses there usually have clear 7.______ to handle complaints efficiently. No matter where you are, the key 8.______ good customer service is the same: listen to your customers, 9.______ sincerely, and find a solution that makes both sides happy. After all, a satisfied customer is the best 10.______ for any business. 1.A. for B. to C. with D. at 2.A. doing B. dealing C. making D. taking 3.A. over B. in C. around D. on 4.A. after B. before C. when D. until 5.A. time B. trust C. money D. product 6.A. quiet B. shy C. afraid D. direct 7.A. policies B. ideas C. plans D. rules 8.A. of B. to C. for D. with 9.A. shout B. refuse C. apologize D. ignore 10.A. solution B. complaint C. problem D. advertisement 1.【答案】A 【解析】be important for 为固定搭配，意为 “对…… 重要”。 2.【答案】B 【解析】deal with 是固定短语，表示 “处理”，此处指处理客户投诉。 3.【答案】C 【解析】around the world 意为 “世界各地”，为常用短语。 4.【答案】C 【解析】when making complaints 相当于 when people make complaints，意为 “在投诉时”。 5.【答案】B 【解析】win customer trust 表示 “赢得客户信任”，贴合文意。 6.【答案】D 【解析】文中指出西方国家顾客表达不满时更加直率，direct 意为 “直率的”。 7.【答案】A 【解析】clear policies 表示 “明确的规章制度”，为原文原词。 8.【答案】B 【解析】the key to… 是固定搭配，意为 “…… 的关键”。 9.【答案】C 【解析】apologize sincerely 意为 “真诚地道歉”，是优质服务的要求。 10.【答案】D 【解析】句意为：满意的顾客是企业最好的宣传，advertisement 表示 “宣传、广告”。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：基于中职学生英语知识不牢固、学习内驱力不够的学情特点，为了更好地提高学生的学习效率，辅助教师们抓好课前、课中、课后三个教学环节，本专辑深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合内蒙古职教高考命题特色的【内蒙古专用】《英语 基础模块3》（高教版第三版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版第三版）Unit 4 Customer Service（Culture Understanding & Group Work）的课前预习和课堂检测。 Unit 4 Customer Service 一课一练（5）（Culture Understanding & Group Work） 课前预习 一、核心词汇检测 1.n. 小册子；单张广告________ 2.v. 提及；提到________ 3.v. 许诺；承诺________ 4.n. 运动手表________ 5.n. 电池________ 6.adj. 空白的________ 7.n. 单子________ 8.n. 粗心________ 二、课文重点短语 1.even though ________ 2.in no time ________ 3.as quickly as possible ________ 4.work out ________ 5.make up for ________ 6.take over ________ 三、课文难句翻译 To conduct business around the world, you need to know the business cultures in different countries. When doing business in Türkiye, you should have enough patience. 课堂检测 一、短语填空 从方框中选择适当的短语，并用其正确形式完成句子。 even though in no time work out make up for take over 1. The new manager will ________ the department next month. 2. We will try to ________ a better solution for you. 3. The problem was solved ________. 4. We will offer a discount to ________ the inconvenience. 5. ________ it was raining heavily, the delivery arrived on time. 二、完形填空 阅读下面短文，从每题所给的A、B、C、D四个选项中，选出最佳选项。 Customer Service Around the World Good customer service is important 1.______ every business. Different countries have different ways of 2.______ with customer complaints. Understanding these differences can help companies do better business 3.______ the world. In China, people value politeness and patience 4.______ making complaints. Customers usually expect quick responses and practical solutions. Companies that respond fast and offer fair compensation are more likely to win customer 5.______. In some Western countries, customers are more 6.______ when expressing dissatisfaction. They may ask for a refund or exchange without hesitation. Businesses there usually have clear 7.______ to handle complaints efficiently. No matter where you are, the key 8.______ good customer service is the same: listen to your customers, 9.______ sincerely, and find a solution that makes both sides happy. After all, a satisfied customer is the best 10.______ for any business. 1.A. for B. to C. with D. at 2.A. doing B. dealing C. making D. taking 3.A. over B. in C. around D. on 4.A. after B. before C. when D. until 5.A. time B. trust C. money D. product 6.A. quiet B. shy C. afraid D. direct 7.A. policies B. ideas C. plans D. rules 8.A. of B. to C. for D. with 9.A. shout B. refuse C. apologize D. ignore 10.A. solution B. complaint C. problem D. advertisement 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $