Unit 4 Customer Service（教师用书）-【创新教程】2027年职教高考总复习英语

基础模块3UNIT4 Customer Service UNIT 4 Customer Service 食考情分析 1.掌握下列交际用语：了解顾客和处理顾客抱怨的有关语句并会进行交流。 2.掌握状语从句的用法。 3.掌握下列话题的写作：投诉信。 》 晨背经典 晨背.春考佳作 学生用书P186 积累素材 假如你是公司主管，最近销售部的业绩不 The company's recent performance is not very good. 太好，你打算给员工下发一份文件进行培训。So,I made some suggestions for you..First,learn to listen 请认真阅读以下要点，用英语编写一篇短文。 to your customers,ask what you can do to help them,and 要点：1.学会倾听； this is the most important step in preventing problems. 2.关注顾客的投诉建议。 Second,look at all complaints about your service as an op- 注意：1.内容须包含上述要点，可适当发挥； portunity to improve.Aim to resolve any complaint quickly 2.80-100词左右. and efficiently.You must know why you want to keep cus- tomers happy and how to do it,so as to provide quality service. 》 梳理·必备知识 学生用书P186 基础盘点 落实双基 1.battery n. 电池 11.leaflet n. 传单；小册子 2.blank adj. 空白的 12.mention v. 提到；谈到 3.charge v. 充电 13.promise v. 承诺；许诺 4.check v. 检查；核对 14.receipt n. 发票；收据 重 5.damage v. 破坏；损害 15.reduce v. 减少；降低 单 6.delay v. 推迟；延期；延迟 16.refund v. 退还；退款；偿还 7.deliver v. 投递；运送 17.request n. 要求；请求 8.delivery n. 递送；投递 18.sheet n. 单子 9.exchange v. 调换；更换 19.sincere adj. 衷心的；诚挚的 10.guarantee n. 保证；担保 20.sincerity n. 真诚；真挚 4.inconvenience n.不便；庥烦→convenience n. 拓 1.apology n.道歉→apologize v.道歉 方便，便利 单 2.arrange v.安排；筹备→arrangement n.安排 5.patience n.耐心；耐性→patient n.有耐心的 3.complaint n.抱怨；投诉→complain v.抱怨 6.solution n.解决方法→solve.解决 1.make sure 确保 7.make up for 补偿，弥补 2.cause loss to 给…造成损失 8.send out 发送；派遣 重 点 3.due to 由于；因为 9.be prepared for 为…作准备 语 4.in charge of 负责… 10.at the beginning of 在…的开始 5.complain about 抱怨 11.ahead of time 提前；提早 6.under guarantee 在保修期内 12.sports watch 运动手表 223 高考总复习英语 l.We'll get your sports watch checked immediately.我们马上去检查你的运动表。 重 2.As you mentioned in your letter,delayed delivery will cause loss to your business. 点句 正如你在信中提到的，延迟交货会给你的生意带来损失。 3.It is suggested that we should charge the battery before power is off. 建议我们在断电前给电池充电。 >》 细研·精析考点 学生用书P187 《 精析细研 拓展运用 Part.1词汇精研 arrange(for sb.)to do sth.安排某人做某事 arrange that...安排… 1.apology n.道歉；辩护，辩解 arrangement n.安排，筹备；商定 P[教材原句P61] I'd like to express our sincere apology for the in- make arrangements for..,.安排某事 We arranged for a car to collect you from the air convenience due to our carelessness. port. 对于我们的粗心给您带来的不便，我表示诚挚的 我们安排了一辆轿车到机场接你们。 歉意。 I've arranged to see him on Friday morning. owe sb.an apology for...因…欠某人个 我已经安排了星期五早上见他。 道歉 Are you clear about the arrangements for tomor- make an apology to sb.for(doing)sth.因（做） row? 某事向某人道歉 你清楚明天的安排吗？ apologize v.道歉 [即学即练]单句语法填空/完成句子 apologize to sb.for(doing)sth.因（做）某事向 DI could arrange to meet(meet)with you any 某人道歉 day next week. You owe him an apology for what you said. 2 We made arrangements (arrange)for the 你要为你所说的话向他道歉。 meeting. He made an apology to me for his rudeness. 3I've arranged that we can borrow their car. 他因为他的粗鲁向我道歉。 我已经说好了，我们可以借用他们的车。 He later publicly apologized for his comments. 3.charge v.充电；控告，指控；要价，收费 后来他对自己的言论作了公开道歉。 D[教材原句P58] He apologized to Martin for striking him. Even if I charge it for a whole night,it still 他向马丁道歉，说不该打他。 doesn't work. [即学即练]单句语法填空/完成句子 即使我给它充上一整晚的电，它还是不能用。 DHe made an apology for breaking(break)the charge sb.with(doing)sth.指控某人做某事 glass. charge sb.for..因…向某人收费 2I think you owe me an apology(apologize), in charge of负责；主管 young lady！ take charge of负责；主管 3I apologized to him for being late free of charge免费 我因迟到而向他道歉。 He had forgotten to charge the battery. 2.arrange v.安排，筹备；整理，布置 他忘记给电池充电了。 [教材原句P61] The airline didn't even charge him for the extra We'll arrange for a second delivery as quickly as luggage. possible and make sure you receive the right 航空公司甚至都没有收取他超重的那部分行 leaflets tomorrow. 李费。 我们会尽快安排第二次送货，确保您明天能收到 He was the officer in charge of operations. 正确的传单。 他是负责指挥作战行动的军官。 ·224 基础模块3UNIT4 Customer Service Dr.Smith is assigned to take charge of the de- ③He complained me partment. the bad weather here. 史密斯大夫受命负责这个部门。 A.for;about B.to;about [即学即练]单句语法填空/单项选择/完成 C.for;of D.to;for 句子 答案：B DThe police are going to charge him with mur- 5.damage.&n.损害；损坏 der. [教材原句P56] 2Challenge yourself and your do the damage to对…造成伤害/损害 own growth in your career. make the damage使损害/伤害… A.in charge of B.in charge An earthquake sometimes causes great damage C.take charge of D.take charge 地震有时会造成很大的破坏。 答案：C Smoking can be damaging to your health. 3Tickets are available free of charge from the 吸烟对身体有害。 school. It's only fair that those who do the damage 学校有免费票。 should make restitution. 4.complain v.诉说；抱怨，投诉 损坏东西的人应负责赔偿，这是再公平不过 ◆[教材原句P6] 的了。 I'm calling to complain about the terrible service [易混辨析] you provided at the restaurant. break,destroy,ruin,damage 我打电话来投诉你们在餐厅提供的糟糕服务。 这些动词均有“破坏，损坏”之意。 complain(tosb.)about/of sth.(向某人)抱怨 break普通用词，指某物因被打破或撕破而受 某事 到破坏，可指有形或无形的破坏。 complain(tosb.)that..(向某人)抱怨 destroy多指彻底地、毁灭性地破坏，含导致无 complaint n.抱怨，投诉 用，不能或很难再修复的意味。 make a complaint(tosb.)about/,of sth.(向某 ruin多指因外部原因而受到严重破坏或毁灭， 人)抱怨某事 侧重破坏的彻底性，也可用于引申意义。 I'm going to complain to the manager about this. damage多指对无生命物体的损害，造成降低 我要向经理投诉这件事。 价值、破坏功能等后果。 Tourists complain of being ripped off by local [即学即练]单句语法填空/完成句子 cab drivers. DSmoking does damage to your health. 游客抱怨被当地的出租车司机敲了竹杠。 2The earthquake damaged several buildings. People complain about how children spend so 地震使一些建筑受到了破坏。 much time on computer games. 6.delay v.n.推迟，延期；延误，耽搁 人们抱怨孩子怎么花那么多时间玩电脑游戏。 P[教材原句P6o] The customer made a complaint about the poor The delivery of your order is delayed. service of this restaurant. 你订的货延迟发货了。 顾客抱怨这家餐馆服务不好。 without delay立即；毫不迟延地 He didn't like the meal so he made a complaint delay doing sth..拖延做某事 to the manager of the restaurant. put off推迟；扔掉；阻止 他不喜欢这顿饭，所以他向餐馆经理抱怨了一通。 We would like to apologize for the delay. [即学即练]单句语法填空/单项选择 我们愿对延迟表示歉意。 DDo actors complain about your approach? All these measures must be carried through 2The food was excellent-I had no cause for without delay. complaint(complain). 所有这些措施必须毫不拖延地实施。 ·225 高考总复习英语 I have delayed paying for the rent this month too 8.guarantee.确保，保证；担保n.保证，担保；保 long. 修单 我这个月房租拖欠得太久了。 [教材原句P58] He put off returning to school for his illness. Would you please show me your receipt so that 他因病推迟了返校。 we can check whether it is still under guarantee? [即学即练]单句语法填空/完成句子 请出示您的收据，以便我们检查它是否仍在保修 DHe often delays sending (send)e-mails be- 期内，好吗？ cause he is always very busy. under guarantee在保修期内 2As prices are steadily raising,we'd advise you guarantee to do sth.保证做某事 to place your order without delay. guarantee that..保证 因为价格正在稳步上升，我方建议你方早日下 :guarantee sb.sth.保证某人某事 订单。 The watch is still under guarantee. 7.exchange n.交换，互换y.交换，互换 这只手表仍在保修期内。 [教材原句P57] We guarantee to deliver your goods within a week. have the battery of his mobile phone exchanged 我们保证一周内交货。 给他换了手机电池 I guarantee that he will appear in court. exchange sth.for sth,用某物换某物 我保证他会出庭。 exchange sth.with sb..与某人交换某物 He gave me a guarantee that it would never hap- exchange student交换生 pen again. in exchange for作为…的交换 他向我保证这种事情绝不会再发生。 The conference is a good place to share informa- The ticket will guarantee you free entry. tion and exchange ideas. 这张票可保证你免费人场。 研讨会是互通信息、交流思想的好场所。 [即学即练]单句语法填空/单项选择 I'd like to exchange this dress for one in a smal- DWe guarantee to complete(complete)our mis- ler size. sion. 我想把这件衣服换一件小点尺寸的。 2Is your mobile phone under guarantee? Before graduation,students exchange presents ③We guarantee your money if you're not delighted with your purchase. with each other. A.refund B.refunds 毕业前，同学们互相交换礼物。 C.refunding D.to refund It is not often that you get such an opportunity 答案：D to be an exchange student. 9.reduce.减少；降低 你得到成为交换生这样的机会，可不是常有 >[教材原句P61] 的事。 Even though you didn't express such a request, Would you like my old TV in exchange for this we will reduce the price of the leaflets by 15%. camera? 即使你没有表达这样的要求，我们也会将传单价 用我的旧电视机换这架照相机，你愿意吗？ 格降低15%。 [即学即练]单句语法填空/完成句子 :reduce to减少到 DI'd like to exchange some pounds for dollars. reduce by减少了 2For example,farmers brought a bag of grain be reduced to沦为… in exchange for a ticket. reduction n.减小，降低 3Will you exchange your seat with me? He was advised to reduce his alcohol consump DHe likes to exchange ideas with others. tion. 他喜欢与别人交流思想。 他被劝告减少饮酒。 ·226· 基础模块3UNIT4 Customer Service The government's primary concern is to reduce 2They made a request for further aid. crime 3 They formally requested him to visit(visit) 政府的头等大事是减少犯罪。 China. We have a 35-hour work one week,now we can I requested her that she (should)stay at reduce it to 28 hours. Shanghai several more days. 我们一周工作35个小时，现在可以减到28 我一定要她在上海再多呆几天。 小时。 All the buildings in the town have been reduced Pat.2句式精析 》 to rubble. [教材原句P58] We'll get your sports watch 镇上所有的建筑都变成了瓦砾。 checked immediately. [即学即练]单句语法填空/单项选择 我们马上去检查你的运动手表 DThe poor man was reduced to begging(beg). [句式分析]句中get your sports watch checked 2The government is aiming at a 50%reduction 为过去分词作宾语补足语，表示被动。 (reduce)in unemployment. get十宾语十done=have十宾语+done使… 3Costs have been reduced 20% 被做（与宾语为被动关系） over the past year. A.to B.on get十宾语十doing sth.=have十宾语十doing C.by D.at sth.使…开始做某事（与宾语为主动关系） 答案：C get+宾语+to do sth.=have+宾语+do sth, 10.request n./y.要求，请求 使…做某事（与宾语为主动关系） P[教材原句P61] I'll get my bike repaired tomorrow. Even though you didn't express such a request, 我明天去修自行车。 we will reduce the price of the leaflets by 15%. I'll get him to come and see you on Monday or 即使你没有表达这样的要求，我们也会将传单价 Tuesday. 格降低15%。 我会让他星期一或星期二来看你。 make a request for sth,提出要求 It is hard to get him doing his homework before atsb.'s request=at the request of sb.应某人 dinner every day. 的请求 想要让他每天晚饭前做作业是很难的。 request sb.to do sth..要求某人做某事 I had my computer repaired yesterday. request that..(should)do sth.要求…做 我昨天请人修了我的电脑。 The boss had the workers working day and Finally they had to make a request for help. night. 最后他们只好请求帮助。 老板让工人们夜以继日地工作。 At your request,I finished the job on time. Mother had me go to the shop and buy some salt. 按照你的要求，我及时完成了工作。 妈妈让我去商店买一些盐。 We request you to come to see us at your earlier [即学即练]单句语法填空/单项选择 convenience. DShe got her coat washed(wash) 我们希望在你方便时及早来看望我们。 2He got me to post(post)the letter for him. I requested that he (should)come an hour earli- ③He got his wallet on the bus er. 我请他早一个小时来。 yesterday. [即学即练]单句语法填空/完成句子 A.steal B.stole DShe left the light on in the bathroom at his re- C.to be stolen D.stolen 答案：D quest. ·227· 高考总复习英语 职场交际和单元语法 学生用书P191 [职场交际]谈论顾客和处理顺客抱怨 I.将A栏与B栏的对话内容相匹配 A B 1.What can I do for you? A.OK.Here you are. 2.What's the problem with your skirt? B.I bought it last Friday. 3.When did you buy this mobile phone? C.I'd like to have this T-shirt exchanged. 4.Would you please show me your receipt? D.Thank you. 5.We've exchanged a new smart watch for you? E.It has the wrong size. 答案：1-5 CEBAD Ⅱ.单项选择 5 1.-Downing Hotel.Can I help you? -Yes.I'd like a bowl of beef noodles. .(2019春招卷) A.Can you help me A.I'm looking for a dress for my daughter B.How was your day B.I'd like to buy a ticket for tonight's film C.May I take your order C.I'd like to reserve a double room for this Fri- D.What would you like to drink day 解析：C[句意：一您要点莱吗？一是的。 D.I've caught a bad cold and I'm feeling terrible 我想要一碗牛肉面。考查情景交际。Can you 解析：C[本题考查旅馆预定交际用语，根据句 意答案为C。] help me你能帮我吗；How was your day你今天 2.一Home Inn,can I help you?(2017春招卷) 过得怎么样；May I take your order您要，点菜吗； -Yes,I'd like to a single room. What would you like to drink你想喝点什么。根 A.reserve B.believe 据答语“Yes.I'd like a bowl of beef noodles.”可 C.compete D.situate 知，是点菜。门 解析：A[reserve“预订”；believe“相信”；com- 6.-Don't be noisy in the school library. pete“竞争”；situate“使位于…”，] 3.-Good morning,Great Hotel. A.Sorry,I won't -Yes,please.I want to book a standard room. B.No problem A.What are you doing C.It doesn't matter B.Where are you from D.You're welcome C.Can I help you 解析：A[句意：—不要在学校图书馆里吵 D.What's your name 闹。一抱歉，我不会了。考查情景对话。Sory, 解析：C[本题考查交际用语。A.你在做什么？ Iwon't抱歉，我不会了；No problem没问题；It B.你来自哪里？C.我可以为你做什么？D.你的 doesn't matter没关系；You're welcome不客气。根 名字是什么？] 据“Don't be noisy in the school library”可知，对于别 4.-Can I help you? 人提出的警告，应表示抱歉，同时保证自己下次绝 A.Sure B.Yes,please 对不会再这样做了，] C.Sounds good D.Thanks 7.-Mom,can you buy me the dress? 解析：B[句意“—我能帮助你吗？— 是的， That's too expensive for us. 请。”考查交际用语。A.当然；B.是的，请；C.听 A.No way. B.Sounds great. 起来很好；D.谢谢。Can I help you?的肯定回 C.Take things easy.D.Yes,I'd love to. 答Yes,please是的，请。否定回答No,thanks不 解析：A[句意：一妈妈，你能帮我买这条裙 谢谢。都是委婉的表达方法，答案是B,其它不 子吗？—没门。那对我们来说太贵了。考查 符合。] 情景交际。No way.没门；Sounds great..听起来 ·228· 基础模块3UNIT4 Customer Service 不错；Take things easy..放轻松；Yes,I'd love 9.-Would you order juice,sir? to.是的，我喜欢。根据“That's too expensive for us.”可知裙子太贵，不会买，用“No way..”表示 A.Yes,please. B.The same to you. 不同意。] C.Never mind! D.Certainly. 8. 解析：A[句意：一先生，你点果汁吗？ -I am.I want this pair of shoes,please. 当然。考查情景交际。Yes,please.是的，请； -Sure.That's￥180. The same to you.和你一样；Never mind!没关 A.Do you sell jackets? 系；Certainly..当然了。句中Would you..?表 B.Who's next,please? 示提出请求，答语中可以用“是的，请”表示 C.Is there a shop near here? 同意。] D.What can I do for you? 10.-Which one of the two products do you want? 解析：B[句意：—请问谁是下一个？一我 Either is OK. 是。我想要这双鞋子。一当然。那是180元。 A.Of course B.I'm sure C.Yes,please D.I don't mind 考查情景交际。Do you sell jackets'?你们卖夹 解析：D[句意：一这两个产品你想要哪一 克吗？Who's next,please?请问下一个是谁？ 个？ 我不介意，随便哪个都行。考查情景 Is there a shop near here?这附近有一家商店 交际用语。Of course当然；I'm sure我很确定； 吗？What can I do for you?我能为你做些什 Yes,please是的，请；Idon't mind我不介意。 么？根据答句“Iam”表示“我是”，结合答句可知 根据后文“Either is OK”.可知说随便哪个都 “Who's next,please?”符合语境。] 行，那就是不介意。] [单元语法] 状语从句 语法专练 A.unless B.because we don't have classes tomorrow,why C.although D.if not go out for a picnic?(2022春招卷) 解析：B[句意：旅行是增加知识和开拓思维的 A.Until B.After 好方法，因为你直到你亲自去那里才能完全了解 C.Before D.Since 一个地方的文化，考查连词辨析。unless除非； 解析：D[句意：既然明天我们没课，为什么不 because因为；although尽管；if如果。“you 出去野餐呢？考查状语从句。Until直到… can't fully understand the culture of a place until 才；After在…之后；Before在…之前；Since you go there in person”是“旅行是增加知识和开 既然。故答案选D。] 拓思维的好方法”的原因，前果后因，用because 2.Bob read the article aloud everyone in 引导原因状语从句。] the classroom could hear him. 4.The red suitcase is expensive it's made A.as long as B.even though C.so that D.as soon as of leather(皮). 解析：C[句意：鲍勃大声朗读这篇文章，以便教 A.because B.though 室里每个人都能听到他的声音。考查连词词义 C.when D,if 辨析。as long as只要；even though即使；so that 解析：A[句意：这个红色手提箱很贵，因为它 以便；as soon as一…就…。根据“read the 是皮制的。考查连词辨析。because因为； article aloud""everyone in the classroom could though尽管；when当…时候；if如果。“它是 hear him”可知，大声朗读的目的是让每个人都 皮制的”是很贵的原因，用because引导原因状 能听得到。 语从句。] 3.Travelling is a good way to increase knowledge 5.Little Tim joined the Helpers'Club two weeks and open up your mind you can't fully ago he is an animal lover. understand the culture of a place until you go A.if B.until there in person. C.because D.unless ·229 高考总复习英语 解析：C[句意：小吉姆两周前加入了动物助手 解析：C[句意：一妈妈，我考试不及格。但我 俱乐部，因为他是一个动物爱好者。考查连词辨 会在接下来的日子里努力学习。—好的，我的 析。if如果；until直到…为止；because因为； 孩子。既然你已经做出了承诺，就应该信守诺 unless除非。根据“joined the Helpers'Club”以 言，不要轻易放弃。考查连词辨析。Whether是 及“he is an animal lover'”可知，空格后是空格前 否，引导名词性从句；Unless除非，引导条件状 加入俱乐部的原因。] 语从句；Since既然，引导原因状语从句；Though 6.-It's said that Zhenjiang Pot Cover Noodles are 虽然，引导让步状语从句。根据“.·you have very delicious. -Well, made the promise,you should keep to it'”可知， we are here,why not have 既然做了承诺，就要信守。] a try? A.though B.unless 10.It's hard to say goodbye to our middle school C.since D.before we all have many happy days to re- 解析：C[句意：一据说镇江锅盖面很好 member. 吃。 嗯，既然我们来了，为什么不试一试呢？ A.because B.before 考查连词辨析。though尽管；unless除非；since C.until D.unless 既然；before在…之前。分析句子可知，此处 解析：A[句意：很难和我们的中学说再见，因 指既然都到镇江了，就去试试锅盖面，应用since 为我们都有许多记得的快乐日子。考查连词辨 引导原因状语从句。] 析。because因为；before在…之前；until直 7.-Indian street food may taste a bit strange. 到；unless除非。根据“It's hard to say goodbye -Well, we are here,why not give it a to our middle school...we all have many hap- try? py days to remember..”可知，因为度过了许多 A.if B.although 快乐的日子，所以很难和我们的中学说再见，用 C.unless D.since because引导原因状语从句。] 解析：D[句意：一印度街头食物可能尝起来 11 有点怪。—嗯，既然我们在这儿，为什么不试 you have grown up,you should learn 一试。考查连词。if如果；although虽然；unless to look after yourselves. 除非；since既然。分析句子可知，横线上的词引 A.Since B.Until 导后面的原因状语从句，所以是since。] C.Although D.Unless 8.Road salt is commonly used to clear the snow on 解析：A[句意：既然你已经长大了，你就应该 roads during winter it makes it harder 学会照顾自己。考查连词辨析。Since既然； for water and snow to freeze. Until直到；Although尽管；Unless除非。根据 A.though B.because “you have grow up'”和“you should learn to C.if D.unless look after yourselves”可知二者为因果关系。] 解析：B[句意：在冬季，道路盐通常用于清除道 12.I will try my best to help you, I don't 路上的积雪，因为它会使水和雪更难结冰。考查 know what to start with yet. 连词。though尽管，表示转折；because因为，表 A.whether B.since 原因；if如果，表示条件关系；unless除非，表示 C.though D.until 否定条件关系。根据“Road salt is commonly 解析：C[句意：我将尽力帮助你，虽然我还不 used to clear the snow on roads during winter" 知道从何做起。考查从属连词辨析。whether 和“it makes it harder for water and snow to 是否；since自从；though虽然；until直到。根 freeze'”可知，前后句是因果关系。] 9.-Mum,I failed the test.But I will work hard 据“I will try my best to help you,,.Idon't in the following days. know what to start with yet.”可知，前后构成 -OK,my boy. you have made the 让步关系，用though引导让步状语从句。] promise,you should keep to it and not give up 13.“Post-2000s”(00后)have begun to amaze the easily. world they are very young. A.Whether B.Unless A.though B.if C.Since D.Though C.unless D.before ·230 基础模块3UNIT4 Customer Service 解析：A[句意：“00后”已经开始让世界惊叹， As soon as一…就。根据“..the times keep 尽管他们还很年轻。考查连词辨析。though changing,young people in China have shown 尽管；if如果；unless除非；before在…之前。 the same promise.”可知，前后构成让步关系， 分析句子可知，尽管00后很年轻，但是他们已 用Although引导让步状语从句。] 经让世界惊叹，故用though引导让步状语 15.Sometimes Dad goes shopping with us 从句。] he doesn't like it very much. 14. the times keep changing,young peo- A.because B.so ple in China have shown the same promise. C.though D.if A.But B.Unless 解析：C[句意：有时爸爸会和我们去购物， C.Although D.As soon as 尽管他不太喜欢。考查连词辨析。because 解析：C[句意：尽管时代在不断变化，但中国 因为；so因此；though尽管；if如果。结合句 的年轻人表现出了同样的希望。考查从属连词 意，可知该句为让步状语从句，用though 辨析。But但是；Unless除非；Although虽然； 引导。] 》》 学生用书P192 夯基固本 提升·知能检测 素养提升 I.单项选择 8 I admire Eric's courage,I don't think 1.Apologize your husband his way to solve this problem is suitable anything you did wrong. A.Since B.Unless A.for;to B.for;for C.Though D.Whenever C.to;to D.to;for 9 is mentioned above,English is easy to 2.I will go to the hospital to have my eyes learn. tomorrow.(2021春招卷) A.check B.to check A.As B.Which C.checked D.checking C.That D.What 3.The teacher arranged for him one day 10.-Does Tom like running? in the lab. -Yes.He keeps running every day A.spend B.spent he can get the first place at the sports meeting. C.spending D.to spend A.such that B.so that 4.He always delays his homework after C.and to D.in order to school. 答案：1-5 DCDBC6-10 CACAB A.do B.doing C.does D.to do Ⅱ.单句语法填空 5.His mistake was youth and inexperi- 1.We apologize for any inconvenience conven- ence. ience)caused during the repairs. A.as if B.because 2.You owe him an apology(apologize)for what C.due to D.even if you said. 6.We promise to your door within 48 hours of 3.I have run out of my patience(patient)with her. you ordering. 4.If I was in charge,I'd do things differently. A.deliver B.delivering 5.I will arrange (arrangement)for someone to C.to deliver D.delivered 7.Police officers must be prepared the show you around. unexpected. 6.We promise to deliver(delivery)within 48 hours. A.for B.of 7.The highway is closed due to bad weather. C.to D.with 8.Is the television still under guarantee? ·231· 高考总复习英语 9.I have a complaint(complain)to make.The bill 3.Whose live-streaming room will you go,if you you sent me was incorrect.What's more,it want to buy some Pu'er Tea? isn't the first time. A.He Wei's. B.Gan Dong's. 10.Everyone realizes the value of sincerity (sin- C.Mei Ping's. D.Wu Ming's. cere). 解析：D[细节理解题。根据“Wu Ming:Pu'er Ⅲ.阅读理解 Tea”可知，如果你想买普洱茶，你会去吴明的直 播室。] 4.How much do you need to pay for two Li-Ning Mei Ping & He Wei Wu Ming T-shirts and one kilo of Pu'er tea? Gan Dong A.$1,080. B.￥1,080. LI-NING Hai'er C.$1,100. D.$950. Pu'er Tea T-shirts fridge 解析：B[细节理解题。根据“LI-NING-T 8:30a.m.-2:00p.m.-7:00p.m shirts:￥280 for two,cheaper'”以及“Pu'er Tea: 10:00a.m. 4:00p.m. -8:30p.m. 800 yuan for1kilo”可知，你要买两件李宁T恤 Online On Sunday On Monday On Friday 和一公斤普洱茶，需要支付1080元。] 5.According to the passage,which one is right? ￥150each; 直播带货 800 yuan for 1999 yuan ￥280for A.We can buy Pu'er Tea from Wu Ming 1 kilo for one two,cheaper B.The Hai'er fridge hasn't a WIFI connection. ·made of C.He Wei's live-streaming room opens on Mon- Live-streaming Xinjiang cot day. Rooms ·WIFI 直播带货间 ton ·made D.If we want to buy some T-shirts,we can call ·sizes:XS, connection in Yunnan Mei Ping at 0826-3206666. ·dry and S,M,L,XL·made by wet 解析：A[细节理解题。根据“Wu Ming:Pu'er ·tele: hand separation Tea”可知，我们可以从吴明那里买到普洱茶。] 0826- ·tele: (干湿分离) B 3206666 023-5109998 ·tele:0l0 ·tele: A smile(微笑)is one of the most common 7326888 0826- human expressions(表情).It's also one of the 3206789 simplest.It makes us happier right away (try it [语篇解读]本文介绍了三个直播带货间，他们所 now)and it can change the way others around us 售卖的物品、价格和直播时间等信息。 feel. 1.How many sizes are there in He Wei's live- We usually smile around 26 times a day. streaming room? However,almost half of those smiles are fake A.5. B.4. )We're smiling to be polite or because we C.7. D.6. don't want others to know how we're really feel- 解析：A[细节理解题。根据“He Wei:sizes: ing-which might be unhappy. XS,S,M,L,XL”可知，何伟的直播带货间所 Go into a large shop,find a shop worker and 卖的李宁T恤有5个尺码。] you'll see a fake smile soon.Although many peo- 2.What are Li-Ning T-shirts made of? ple believe smiling is an important part of customer A.Wool. B.Silk. service(客户服务)，it seems it is not positive for C.Xinjiang cotton. D.Sichuan bamboo. the person who is smiling.A report says fake 解析：C[细节理解题。根据“LI-NING-T smiles make workers feel less happy at work. shirts:made of Xinjiang cotton”可知，李宁T恤 When shop workers,for example,are asked to 是由新疆棉制成的。] smile at customers,the workers'feelings get worse ·232· 基础模块3UNIT4 Customer Service during the day.As a result,they do less work than 9.Which of the following is TRUE about Walmart? those workers who only smile when they really A.It had a good business for eight years. feel like it. B.Its workers in Germany didn't smile often. What's more,your customers may not want to C.Its customer service was the worst in Germa- see your fake smiles.The US company,Walmart, ny. opened nearly 100 shops in Germany some years D.It opened about 100 shops in Germany some ago.However,within eight years Walmart stopped years ago. doing business(生意)in the country.One of the 解析：D[细节理解题。根据第四段第二句 reasons for their failure was customer service.In "The US company,Walmart,opened nearly 100 Walmart,workers were asked to smile at custom- shops in Germany some years ago.”可知应 ers.However,Germans weren't used to this and 选D。] they felt uncomfortable in the shops. 10.What does the passage mainly talk about? [语篇解读]本文讲述了微笑在服务行业中的不 A.Fake smiles can bring people close. 利之处。 B.Fake smiles can be bad for business. 6.We know the reasons why people give fake C.Fake smiles are necessary sometimes. smiles from Paragraph D.Fake smiles are good for people's health. A.1 B.2 解析：B[主旨大意题。第三段讲述了假笑会 C.3 D.4 给商店里的员工带来越来越糟糕的感受，会导 致他们工作起来不如那些真心想笑的人那么卖 解析：B[细节推理题。根据文章第二段 "However,almost half of those smiles are fake 力。第四段讲述了开设在德国的沃尔玛超市， 因为员工的假笑，让顾客感到不舒服，所以开设 (假的).We're smiling to be polite or because 在德国的沃尔玛超市在8年内逐一停业了。以 we don't want others to know how we're really 上都能说明，这篇文章谈论的主题是假笑可能 feeling-which might be unhappy.”可知，我们 会对生意不利。] 从第二段中知道人们为什么会假笑。] W.补全对话 7.What does the underlined word“positive”in A:Good afternoon.1.Can I help you? Paragraph 3 mean in Chinese? B:Yes.I'd like to buy a shirt for my grandfather. A.有关联的 B.有目的的 A:What a nice boy you are!2.What size would C.有改观的 D.有助益的 you like? 解析：D[词义猜测题。根据“Although many B:Size L. people believe smiling is an important part of A:OK.What about this 3.one? customer service(客户服务)”，以及下文的“A B:Sorry,he doesn't like white.Have you got any report says fake smiles make workers feel less other colors? happy at work.”可推测出，positive的意思应该 A:Oh,yes.We have also got blue,brown and 是“有助益的”。] black. 8.German customers might think the smiles of the B:Can I have a look at the blue ones?Blue is my Walmart workers were grandfather's favourite colour. A.strange B.small A:Sure.4.Here you are. C.warm D.quick B:It looks nice.How 5.much does it cost? 解析：A[推理判断题。根据文章最后一段“In A:Ninety-nine yuan. Walmart,workers were asked to smile at cus- B:Oh,that's too much. tomers.However,Germans weren't used to this A:But wait a minute!There's a sale on today. and they felt uncomfortable in the shops.”可知， Everything is half price. 德国顾客可能会觉得沃尔玛员工的笑很奇怪。] B:OK.I'll take it. ·233·