10.2 Learning to Be Grateful-Reading&Culture Corner（同步练习）-《英语 基础模块1》（语文版2022版）《上好课》（原卷版+解析版）

《英语 基础模块1》（语文版2022版） Unit10 Learning to Be Grateful Reading&Culture corner 同步练习 1、 完形填空。从短文后各题所给的 A、B、C、D 四个选项中，选出可以填入 空格处的最佳选项。 A Meeting people from another culture can be difficult. From the beginning people may send the wrong signal. Or they may pay no attention to signals from another person ________ is trying to develop a relationship. Different cultures emphasize the importance of relationship to some degree. For example, business in some countries is not possible ________ there is a relationship of trust. Even with people at work, it is necessary to ________ a lot of time in “small talk”, ________ over a glass of tea, before they do any job. In many ________ countries — like the UK or France — people find it easier to build up a lasting working relationship at restaurants or cafes rather than at the office. Talk and silence may also be different in some cultures. I once ________ a speech in Thailand. I had expected my speech to be a ________ and start a lively discussion; instead there was an uncomfortable silence. The people present just stared at me and smiled. Finally, I realized that they thought I was talking too much. In my own culture, we express meaning mainly through words, ________ people there sometimes feel too many words are unnecessary. People ________ different parts of the world have different values, and sometimes these values are quite against each other. However, if we can understand them better, a multicultural environment will offer a ________ chance for us to learn from each other. 1．A．who B．whom C．whose D．whomever 2．A．after B．since C．until D．when 3．A．cost B．spend C．take D．pay 4．A．really B．actually C．suddenly D．usually 5．A．African B．European C．Asian D．American 6．A．took B．got C．held D．made 7．A．success B．sign C．secret D．show 8．A．but B．and C．so D．because 9．A．of B．on C．from D．for 10．A．grateful B．powerful C．wonderful D．careful B Here are some ________ to express gratitude in some countries. Showing gratefulness is a little ________ in various countries. For example: In Russia, some flowers or a box of chocolate is often used to ________ someone ________ his or her help and support. In Germany, people usually express “thank you” ________ giving flowers. Unwrapping the gift ________ the giver is more sincere. Want to thank a professor in class? Instead of clapping, knock on your desk. In the Philippines, thoughtfulness is more important. ________ to give someone something is far more important ________ the gift itself. In China, even when children grow older, they still ________ their thanks to their family members or friends in different ways, ________ paying a visit, giving gifts, spending more time with them, or just cooking meals for them. 11．A．ways B．roads C．method D．paths 12．A．differently B．same C．different D．goodness 13．A．give B．send C．thank D．take 14．A．for B．on C．with D．to 15．A．for B．on C．of D．by 16．A．in the front of B．in front of C．before D．behind 17．A．Forget B．Remembering C．Remember D．Forgetting 18．A．to B．than C．though D．for 19．A．miss B．express C．send D．make 20．A．such as B．for example C．for instance D．like 2、 阅读理解。从题后所给的 A、B、C、D 四个选项中选出最佳答案。 A My family has had a great influence on me. When I was a kid, I learnt how to work from my family. My mom would never let me get away when there was something to be done. I learnt the importance of education. My parents would give me 50 dollars if I got A’s in school. They taught me how to use and save money. My mom taught me how to cook, how to clean, and basically everything I needed to know to live on my own. My dad taught me how to garden, how to do home improvement, how to treat women and girls with respect, and how to put other people’s needs above my own. My brothers and sisters taught me how to make a decision in conflict (矛盾). I’m 22 now, and I’ll get married (结婚) next year. I learn things from my parents’ marriage. For example, I’ve never seen my parents fight. They had disagreements, but they were always in control and never let anger get the best of them. I think that’s great, and I’m going to work towards that in my marriage. I have a great family. I’m grateful my parents chose to make it a great family. 21．Who taught the writer to do the housework? A．The mother. B．The father. C．The sisters. D．The brothers. 22．When will the writer have a new family? A．At the age of 22. B．At the age of 24. C．At the age of 23. D．At the age of 21. 23．Which of the following is NOT true? A．The writer’s family influence the writer a lot. B．The writer learnt to save money. C．The writer is a girl in the family. D．The writer’s parents never fight with each other. 24．How will the writer’s new family be according to the passage? A．It will be a large family. B．It will be a great family. C．The family members will have disagreements. D．The family members will never get angry. 25．What makes a great family according to the passage? A．Respect and happiness. B．Kindness and smile. C．Education and wealth. D．Respect and help. B Today is Lily’s first day at work. As she has had sound sleep last night, she feels very refreshed today. In order to make a good first impression, she puts on a little make-up and formal clothes. And then she goes out early and takes a subway. When she arrives at the company, she goes straight to the HR manager’s office. The manager takes her to see the supervisor of the department and introduces her to other colleagues. Lily remembers that her parents told her to be nice to her co-workers, so she says hello to them with a smile and tries to remember their names and what they do. At the same time, the supervisor tells her not to be afraid to ask for help from others when she is in trouble. Lily is very grateful for the advice and believes that she will soon adapt to the new environment. 26．How does Lily feel on her first day at work? A．She feels tired. B．She feels unhappy. C．She feels sad. D．She feels refreshed. 27．What does Lily do in order to make a good first impression? A．She puts on a little make-up. B．Both A and B． C．She wears formal clothes. D．None of above. 28．Who introduces Lily to her colleagues? A．Her parents B．The supervisor C．The HR manager D．The general manager 29．The underlined word “adapt” means “________”. A．改编 B．适应 C．整顿 D．修改 30．What is the best title for the passage? A．Some Tips for Lily. B．Lily’s First Day at Work. C．How Happy Lily is. D．To Be a Good Girl. C Customer service refers to the assistance and advice provided by a company to those who buy or use its products or services. It plays a crucial role in maintaining customer satisfaction and loyalty. Effective customer service involves not only solving problems but also creating a positive experience for customers. When a customer has a complaint (for example, about a delayed delivery, a damaged product, or incorrect items received), it is the responsibility of the customer service team to handle the issue professionally. A typical process includes listening to the customer’s concern, apologizing for any inconvenience, checking relevant details like receipts or warranties, and offering a solution such as a refund, exchange, or discount. Good customer service also requires certain qualities, such as patience, sincerity, and good communication skills. Staff should be trained to remain calm and polite, even when dealing with frustrated customers. Moreover, understanding cultural differences is important in international business. For instance, while being on time is highly valued in China, building trust and showing patience are more important in countries like the Philippines. In conclusion, excellent customer service can turn a negative situation into a positive one, helping to retain customers and enhance the company’s reputation. It is not just about solving problems — it is about building lasting relationships. 31．What is a major goal of customer service according to the passage? A．To reduce company costs. B．To maintain customer satisfaction and loyalty. C．To create new products quickly. D．To train staff in technical skills. 32．The underlined word “crucial” in the first paragraph is closest in meaning to ________. A．challenging B．important C．doubtful D．necessary 33．Which of the following is NOT mentioned as a common customer complaint? A．Delayed delivery. B．Damaged product. C．Poor product design. D．Incorrect items received. 34．What can be inferred about customer service in different cultures? A．Being on time is valued more in the Philippines than in China. B．Trust is valued less than efficiency in international business. C．Cultural understanding mainly helps in reducing costs. D．The way that service is given may change based on culture. 35．What can be inferred about the author’s view on customer service? A．Companies should mainly focus on selling products. B．Customer service mainly deals with checking receipts. C．Good customer service helps build positive customer relationships and business reputation. D．Cultural differences present the biggest challenge in customer service. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $ 《英语 基础模块1》（语文版2022版） Unit10 Learning to Be Grateful Reading&Culture corner 同步练习 1、 完形填空。从短文后各题所给的 A、B、C、D 四个选项中，选出可以填入 空格处的最佳选项。 A Meeting people from another culture can be difficult. From the beginning people may send the wrong signal. Or they may pay no attention to signals from another person ________ is trying to develop a relationship. Different cultures emphasize the importance of relationship to some degree. For example, business in some countries is not possible ________ there is a relationship of trust. Even with people at work, it is necessary to ________ a lot of time in “small talk”, ________ over a glass of tea, before they do any job. In many ________ countries — like the UK or France — people find it easier to build up a lasting working relationship at restaurants or cafes rather than at the office. Talk and silence may also be different in some cultures. I once ________ a speech in Thailand. I had expected my speech to be a ________ and start a lively discussion; instead there was an uncomfortable silence. The people present just stared at me and smiled. Finally, I realized that they thought I was talking too much. In my own culture, we express meaning mainly through words, ________ people there sometimes feel too many words are unnecessary. People ________ different parts of the world have different values, and sometimes these values are quite against each other. However, if we can understand them better, a multicultural environment will offer a ________ chance for us to learn from each other. 1．A．who B．whom C．whose D．whomever 2．A．after B．since C．until D．when 3．A．cost B．spend C．take D．pay 4．A．really B．actually C．suddenly D．usually 5．A．African B．European C．Asian D．American 6．A．took B．got C．held D．made 7．A．success B．sign C．secret D．show 8．A．but B．and C．so D．because 9．A．of B．on C．from D．for 10．A．grateful B．powerful C．wonderful D．careful 【答案】 1．A 2．C 3．B 4．D 5．B 6．D 7．A 8．A 9．C 10．C 【导语】本文是一篇说明文。文章主要探讨了跨文化交流中存在的困难。 1．考查定语从句。句意：或者他们可能会忽视来自另一个试图发展人际关系的人的信号。A. who指人，在定语从句中作主宾表；B. whom指人，在定语从句中作宾表；C. whose在定语从句中作定语；D. whomever无论谁，不能引导定语从句。分析句子结构可知，“… is trying to develop a relationship.”为定语从句，先行词为“another person”，指人，在从句中作主语，故用who引导定语从句。故选A。 2．考查连词词义辨析。句意：例如，在一些国家，直到建立起信任关系，生意才有可能做成。A. after在……之后；B. since自从；C. until直到；D. when当……时候。根据“business in some countries is not possible … there is a relationship of trust. (在一些国家，……建立起信任关系，生意才有可能做成。)”可知，此处表示“直到有了信任关系，生意才有可能做成”，“not...until...”表示“直到……才……”。故选C。 3．考查动词词义辨析。句意：即使是和同事在一起，在开始工作之前，也有必要花很多时间进行“闲聊”，通常是边喝茶边聊。A. cost花费，主语通常是物，常用结构为“sth. cost sb. some money”；B. spend花费，主语是人，常用结构为“sb. spend some time/money on sth./(in) doing sth.”；C. take花费，常用结构为“It takes sb. some time to do sth.”；D. pay支付，常用结构为“sb. pay some money for sth.”。根据“it is necessary to … a lot of time in ‘small talk’ (有必要花很多时间进行“闲聊”)”可知，此处表示人花费时间，应用“spend”。故选B。 4．考查副词词义辨析。句意：即使是和同事在一起，在开始工作之前，也有必要花很多时间进行“闲聊”，通常是边喝茶边聊。A. really真正地；B. actually实际上；C. suddenly突然地；D. usually通常。根据“… over a glass of tea, before they do any job. (……是边喝茶边聊，在开始工作之前)”可知，此处是在描述一种常见的情况，即通常是边喝茶边进行“闲聊”。故选D。 5．考查形容词词义辨析。句意：在许多欧洲国家，如英国或法国，人们发现在餐馆或咖啡馆比在办公室更容易建立持久的工作关系。A. African非洲的；B. European欧洲的；C. Asian亚洲的；D. American美洲的。根据“like the UK or France (如英国或法国)”可知，英国和法国都属于欧洲国家，所以此处应是“European”。故选B。 6．考查动词词义辨析。句意：我曾经在泰国做过一次演讲。A. took拿，取；B. got得到；C. held举行（会议、活动等）；D. made制作，使。“make a speech”为固定短语，意为“做演讲”，此处表示“我曾经在泰国做过一次演讲”。故选D。 7．考查名词词义辨析。句意：我原以为我的演讲会很成功，并能引发一场热烈的讨论；然而，出现了一阵令人不安的沉默。A. success成功；B. sign标志；C. secret秘密；D. show展示。根据“and start a lively discussion (并能引发一场热烈的讨论)”可知，“我”期望演讲能够成功从而引发热烈讨论，“success”符合语境。故选A。 8．考查连词词义辨析。句意：在我自己的文化中，我们主要通过语言来表达意思，但那里的人有时觉得太多的话是不必要的。A. but但是；B. and并且；C. so所以；D. because因为。根据“In my own culture, we express meaning mainly through words (在我自己的文化中，我们主要通过语言来表达意思)”以及“people there sometimes feel too many words are unnecessary (那里的人有时觉得太多的话是不必要的)”可知，前后句之间存在转折关系，应用“but”连接。故选A。 9．考查介词词义辨析。句意：来自世界不同地方的人有不同的价值观，有时这些价值观是相互对立的。A. of……的；B. on在……上面；C. from来自；D. for为了。根据“People … different parts of the world have different values (来自世界不同地方的人有不同的价值观)”可知，此处表示“来自世界不同地方的人”，“from”符合语境。故选C。 10．考查形容词词义辨析。句意：然而，如果我们能更好地理解它们，多元文化环境将为我们提供一个极好的相互学习的机会。A. grateful感激的；B. powerful强大的；C. wonderful极好的；D. careful仔细的。根据“if we can understand them better, a multicultural environment will offer a … chance for us to learn from each other. (如果我们能更好地理解它们，多元文化环境将为我们提供一个……相互学习的机会。)”可知，此处表示多元文化环境会提供一个很好的互相学习的机会，“wonderful”符合语境。故选C。 B Here are some ________ to express gratitude in some countries. Showing gratefulness is a little ________ in various countries. For example: In Russia, some flowers or a box of chocolate is often used to ________ someone ________ his or her help and support. In Germany, people usually express “thank you” ________ giving flowers. Unwrapping the gift ________ the giver is more sincere. Want to thank a professor in class? Instead of clapping, knock on your desk. In the Philippines, thoughtfulness is more important. ________ to give someone something is far more important ________ the gift itself. In China, even when children grow older, they still ________ their thanks to their family members or friends in different ways, ________ paying a visit, giving gifts, spending more time with them, or just cooking meals for them. 11．A．ways B．roads C．method D．paths 12．A．differently B．same C．different D．goodness 13．A．give B．send C．thank D．take 14．A．for B．on C．with D．to 15．A．for B．on C．of D．by 16．A．in the front of B．in front of C．before D．behind 17．A．Forget B．Remembering C．Remember D．Forgetting 18．A．to B．than C．though D．for 19．A．miss B．express C．send D．make 20．A．such as B．for example C．for instance D．like 【答案】 11．A 12．C 13．C 14．A 15．D 16．B 17．C 18．B 19．B 20．A 【导语】本文是一篇说明文。文章主要介绍了在不同国家表达感激之情的方式有所不同，分别列举了俄罗斯、德国、菲律宾和中国表达感激的方式。 11．考查名词词义辨析。句意：以下是一些国家表达感激的方式。A. ways方式，可数名词复数形式；B. roads道路，可数名词复数形式；C. method方法，可数名词单数形式；D. paths路径，可数名词复数形式。some后面接可数名词复数，结合后文可知，文章介绍的是不同国家表达感激之情的方式。故选A。 12．考查形容词作表语。句意：在不同的国家，表达感激的方式略有不同。A. differently不同地，副词；B. same相同的，形容词；C. different不同的，形容词；D. goodness善良，名词。分析句子可知，空处需要使用形容词作表语，根据后文“For example”所举的例子可知，不同国家表达感激之情的方式是不同的。故选C。 13．考查动词词义辨析。句意：在俄罗斯，人们通常用鲜花或一盒巧克力来感谢别人的帮助和支持。A. give给；B. send发送；C. thank感谢；D. take携带。根据上文“express gratitude”及后文“his or her help and support”可知，在俄罗斯，人们通常用鲜花或巧克力来表达感谢。故选C。 14．考查介词词义辨析。句意：在俄罗斯，人们通常用鲜花或一盒巧克力来感谢别人的帮助和支持。A. for 为了，因为；B. on在……上面；C. with和……一起；D. to到。根据后文“his or her help and support”可知，因为别人的帮助和支持，所以要用鲜花或巧克力表达谢意。故选A。 15．考查介词词义辨析。句意：在德国，人们通常通过送花来表达“感谢”。A. for 为了，因为；B. on在……上面；C. of……的；D. by通过。根据后文“giving flowers”可知，在德国，人们通过送花的方式表达感谢。故选D。 16．考查介词短语和介词词义辨析。句意：在送礼者面前拆开礼物显得更真诚。A. in the front of在……前面（指在某个空间内部的前面）；B. in front of在……前面（指在某个物体外部的前面）；C. before在……之前，表示时间；D. behind在……后面。根据后文“the giver”可知，此处表示在送礼者的面前，应使用in front of。故选B。 17．考查祈使句和动词词义辨析。句意：记住，送人东西比礼物本身重要得多。A. Forget忘记，动词原形；B. Remembering记住，动名词和现在分词形式；C. Remember记住，动词原形；D. Forgetting忘记，动名词和现在分词形式。分析句子结构可知，此句是一个含有宾语从句的祈使句，其中“to give someone something is far more important ... the gift itself”作祈使句谓语动词的宾语；结合语境可知，这是在表示提醒或建议，因此动词remember符合题意。故选C。 18．考查连词词义辨析。句意：记住，送人东西比礼物本身重要得多。A. to到；B. than比，用于引出比较对象；C. though尽管；D. for为了。根据空前比较级“more important”可知，这是在进行比较，空后“the gift itself”是比较的对象，因此应使用than。故选B。 19．考查动词词义辨析。句意：在中国，即使孩子长大了，他们仍然会用不同的方式来表达对家人或朋友的感谢，比如拜访他们，送礼物，花更多的时间和他们在一起，或者只是为他们做饭。A. miss想念；B. express表达；C. send发送；D. make制作。根据上文“express gratitude”可知，此处是在说明中国人表达感激之情的方式。故选B。 20．考查介词短语和介词词义辨析。句意：在中国，即使孩子长大了，他们仍然会用不同的方式来表达对家人或朋友的感谢，比如拜访他们，送礼物，花更多的时间和他们在一起，或者只是为他们做饭。A. such as例如（后面直接接多个例子，用于列举事物，侧重于强调列举出来的东西）；B. for example例如（后面一般用逗号隔开，通常列举一个例子）；C. for instance例如（后面一般用逗号隔开，通常列举一件事情的经过）；D. like像（侧重于强调情景的相似性，重在例证）。根据后文“paying a visit, giving gifts, spending more time with them, or just cooking meals for them”可知，这里直接接多个例子，应用such as。故选A。 2、 阅读理解。从题后所给的 A、B、C、D 四个选项中选出最佳答案。 A My family has had a great influence on me. When I was a kid, I learnt how to work from my family. My mom would never let me get away when there was something to be done. I learnt the importance of education. My parents would give me 50 dollars if I got A’s in school. They taught me how to use and save money. My mom taught me how to cook, how to clean, and basically everything I needed to know to live on my own. My dad taught me how to garden, how to do home improvement, how to treat women and girls with respect, and how to put other people’s needs above my own. My brothers and sisters taught me how to make a decision in conflict (矛盾). I’m 22 now, and I’ll get married (结婚) next year. I learn things from my parents’ marriage. For example, I’ve never seen my parents fight. They had disagreements, but they were always in control and never let anger get the best of them. I think that’s great, and I’m going to work towards that in my marriage. I have a great family. I’m grateful my parents chose to make it a great family. 21．Who taught the writer to do the housework? A．The mother. B．The father. C．The sisters. D．The brothers. 22．When will the writer have a new family? A．At the age of 22. B．At the age of 24. C．At the age of 23. D．At the age of 21. 23．Which of the following is NOT true? A．The writer’s family influence the writer a lot. B．The writer learnt to save money. C．The writer is a girl in the family. D．The writer’s parents never fight with each other. 24．How will the writer’s new family be according to the passage? A．It will be a large family. B．It will be a great family. C．The family members will have disagreements. D．The family members will never get angry. 25．What makes a great family according to the passage? A．Respect and happiness. B．Kindness and smile. C．Education and wealth. D．Respect and help. 【答案】21．A 22．C 23．C 24．B 25．D 【导语】这是一篇说明文。本文主要介绍了家庭对作者的重大的积极的影响，并表达了作者对此的感激之情。 21．细节理解题。根据第一段“My mom taught me how to cook, how to clean, and basically everything I needed to know to live on my own. (我的妈妈教会了我如何做饭、如何打扫卫生，以及几乎所有我需要掌握的独立生活所需的知识。)”可知，是作者的母亲教会作者做家务。故选A。 22．细解理解题。根据第一段“I’m 22 now, and I’ll get married next  year. (我现在22岁，明年就要结婚了。)”可知，作者将在23（22+1）岁时组建新家庭。故选C。 23．细节理解题。根据第一段“My family has had a great influence on me. (我的家庭对我产生了深远的影响。)”、“They taught me how to use and save money. (他们教会了我如何使用金钱以及如何节省开支。)”以及“I’ve never seen my parents fight. (我从未见过我的父母吵架。)”可知，作者的家庭对其影响深远、作者学会了存钱、作者的父母从未吵架，但文中并未明确提及作者的性别。故选C。 24．推理判断题。根据第一段“I learn things from my parents’marriage. For example, I’ve never seen my parents fight.They had disagreements, but they were always in control and never let anger get the best of them.I think that’s great, and I’m going to work towards that in my marriage. (我从父母的婚姻中学到了一些东西。比如，我从未见过父母吵架。他们有时会有分歧，但总是能保持克制，从不让愤怒占据上风。我认为这很棒，我也打算在自己的婚姻中努力做到这一点。)”可推知，作者会通过自己的努力，让自己的新家庭也像自己的原生家庭一样，幸福美满。故选B。 25． 推理判断题。根据第一段“They taught me how to ... (他们教会了我如何……)”、“My mom taught me how to (我妈妈教会了我如何……)”|、“My dad taught me how to ... (我爸爸教会了我如何……)”、“My brothers and sisters taught me how to ... (我兄弟姐妹们教会了我如何……)”以及“ I learn things from my parents’ marriage. For example, I’ve never seen my parents fight. (我从父母的婚姻中学到了一些东西。比如，我从未见过他们吵架。)”可知，作者在父母的教育及家庭成员的帮助下学会了很多东西，作者一家的和睦相处离不开家人之间的相互帮助和尊重，由此可推知，尊重和互帮互助能成就一个幸福的家庭。故选D。 B Today is Lily’s first day at work. As she has had sound sleep last night, she feels very refreshed today. In order to make a good first impression, she puts on a little make-up and formal clothes. And then she goes out early and takes a subway. When she arrives at the company, she goes straight to the HR manager’s office. The manager takes her to see the supervisor of the department and introduces her to other colleagues. Lily remembers that her parents told her to be nice to her co-workers, so she says hello to them with a smile and tries to remember their names and what they do. At the same time, the supervisor tells her not to be afraid to ask for help from others when she is in trouble. Lily is very grateful for the advice and believes that she will soon adapt to the new environment. 26．How does Lily feel on her first day at work? A．She feels tired. B．She feels unhappy. C．She feels sad. D．She feels refreshed. 27．What does Lily do in order to make a good first impression? A．She puts on a little make-up. B．Both A and B． C．She wears formal clothes. D．None of above. 28．Who introduces Lily to her colleagues? A．Her parents B．The supervisor C．The HR manager D．The general manager 29．The underlined word “adapt” means “________”. A．改编 B．适应 C．整顿 D．修改 30．What is the best title for the passage? A．Some Tips for Lily. B．Lily’s First Day at Work. C．How Happy Lily is. D．To Be a Good Girl. 【答案】26．D 27．B 28．C 29．B 30．B 【导语】本文是一篇记叙文。文章主要讲述了Lily第一天上班的经历，包括她的准备工作、到达公司后的介绍过程以及她如何努力适应新环境和同事。 26．细节理解题。根据“she feels very refreshed today (她今天感到神清气爽)”可知，莉莉今天感觉精神焕发。故选D。 27．细节理解题。根据“In order to make a good first impression, she puts on a little make-up and formal clothes. (为了给人留下好的第一印象，她化了一点妆，穿了正式的衣服。)”可知，为了留下良好的第一印象，她化了点妆，穿了正装。所以A（她化了点妆）和C（她穿了正装）都正确，故选B。 28．细节理解题。根据“The manager takes her to see the supervisor of the department and introduces her to other colleagues. (经理带她去见部门主管，并把她介绍给其他同事。)”可知，是人事经理把她介绍给同事们的。故选C。 29．词句猜测题。根据画线词所在句“Lily is very grateful for the advice and believes that she will soon adapt to the new environment. (伊莉非常感谢我的建议，相信她很快就能适应新环境。)”可知，莉莉对建议很感激，并相信自己能很快“适应”新环境。所以画线词“adapt”意为“适应”。故选B。 30．主旨大意题。根据文章开头“Today is Lily’s first day at work. (今天是莉莉第一天上班。)”以及全文可知，文章主要讲述了莉莉第一天上班的经历和感受，包括她为了留下良好第一印象所做的准备、到达公司后的经历以及她对新环境的期待等。所以最佳标题是“Lily’s First Day at Work. (莉莉的第一天工作)”。故选B。 C Customer service refers to the assistance and advice provided by a company to those who buy or use its products or services. It plays a crucial role in maintaining customer satisfaction and loyalty. Effective customer service involves not only solving problems but also creating a positive experience for customers. When a customer has a complaint (for example, about a delayed delivery, a damaged product, or incorrect items received), it is the responsibility of the customer service team to handle the issue professionally. A typical process includes listening to the customer’s concern, apologizing for any inconvenience, checking relevant details like receipts or warranties, and offering a solution such as a refund, exchange, or discount. Good customer service also requires certain qualities, such as patience, sincerity, and good communication skills. Staff should be trained to remain calm and polite, even when dealing with frustrated customers. Moreover, understanding cultural differences is important in international business. For instance, while being on time is highly valued in China, building trust and showing patience are more important in countries like the Philippines. In conclusion, excellent customer service can turn a negative situation into a positive one, helping to retain customers and enhance the company’s reputation. It is not just about solving problems — it is about building lasting relationships. 31．What is a major goal of customer service according to the passage? A．To reduce company costs. B．To maintain customer satisfaction and loyalty. C．To create new products quickly. D．To train staff in technical skills. 32．The underlined word “crucial” in the first paragraph is closest in meaning to ________. A．challenging B．important C．doubtful D．necessary 33．Which of the following is NOT mentioned as a common customer complaint? A．Delayed delivery. B．Damaged product. C．Poor product design. D．Incorrect items received. 34．What can be inferred about customer service in different cultures? A．Being on time is valued more in the Philippines than in China. B．Trust is valued less than efficiency in international business. C．Cultural understanding mainly helps in reducing costs. D．The way that service is given may change based on culture. 35．What can be inferred about the author’s view on customer service? A．Companies should mainly focus on selling products. B．Customer service mainly deals with checking receipts. C．Good customer service helps build positive customer relationships and business reputation. D．Cultural differences present the biggest challenge in customer service. 【答案】31．B 32．B 33．C 34．D 35．C 【导语】本文是一篇说明文。文章主要介绍了客户服务的定义、作用、处理投诉的标准流程、所需素质，以及在不同文化背景下的重要性，强调了优质客户服务对维系客户关系和提升企业声誉的关键意义。 31．细节理解题。根据第一段“It plays a crucial role in maintaining customer satisfaction and loyalty. (它在维持客户满意度和忠诚度方面起着至关重要的作用。)”可知，客户服务的主要目标是维持客户的满意与忠诚。故选B。 32．词句猜测题。根据第一段“maintaining customer satisfaction and loyalty (维持客户满意度和忠诚度)”以及“Effective customer service involves not only solving problems but also creating a positive experience for customers. (高效的客户服务不仅包括解决问题，还包括为客户创造积极的体验。)”可知，客户服务在维护客户满意度和忠诚度中的重要作用，“crucial”意为“重要的”与选项中“important”含义最接近。故选B。 33．细节理解题。根据第二段“When a customer has a complaint (for example, about a delayed delivery, a damaged product, or incorrect items received), it is the responsibility of the customer service team to handle the issue professionally. (当顾客提出投诉时（例如，关于配送延迟、商品损坏或收到错误的商品），客户服务团队有责任专业地处理该问题。)”可知，常见的客户投诉包括延迟交货、产品损坏或收到的物品不正确，而文章并未提及产品设计不佳作为常见投诉。故选C。 34．推理判断题。根据第三段“Moreover, understanding cultural differences is important in international business. For instance, while being on time is highly valued in China, building trust and showing patience are more important in countries like the Philippines. (此外，在国际商务中，理解文化差异十分重要。例如，在中国，守时备受重视，而在菲律宾等国家，建立信任和展现耐心则更为重要。)”可知，不同文化背景下，客户服务的方式可能会有所不同，需要根据文化进行调整。故选D。 35．推理判断题。根据最后一段“In conclusion, excellent customer service can turn a negative situation into a positive one, helping to retain customers and enhance the company’s reputation. It is not just about solving problems — it is about building lasting relationships. (总之，卓越的客户服务能将负面情况转化为正面结果，有助于留住客户并提升公司声誉。这不仅仅关乎解决问题，更在于构建持久的关系。)”可知，作者认为良好的客户服务有助于建立积极的客户关系和商业声誉。故选C。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $