4.4 Customer Service -Reading and Writing（课件）-《英语 基础模块3》(高教版 第三版）【上好课】

Unit4 Cutomer Service Culture Understanding 《英语 基础模块3》（高教版 第三版） What is the vedio about? It’s about the price of the goods. Doing Business Around the World To conduct business around the world, you need to know the business cultures in different countries. Here are some for your reference. China In China, you are expected to be well prepared for business meetings. For example, you are expected to have enough copies of your proposal ready for handing out. Small talk is considered particularly important at the beginning of a meeting. Last but not least, be on time for your business activities. Being late is an offence (冒犯) in the Chinese business culture. 参考 期待 尤其 Doing Business Around the World Other Countries When doing business in Türkiye, you should have enough patience. Turkish business people do not like pressure and deadlines. Decision-making in Türkiye can be slow. Be prepared to meet several times before the actual bargaining (交易) or negotiation stage. In France, you are expected to act in a reserved manner at business meetings and avoid sharing personal information to show your friendliness. Filipinos place a high value on trust and believe that good things come to those who practice patience. If you’re scheduling a meeting in the Philippines, it’s common to make arrangements as far as a month ahead. 截止日期 商量 安排 提前 预定 Group Task Explore online to learn about different business cultures, and share your findings with your classmates. Culture Understanding 6 reference expect particularly offence deadline negotiation reserve arragement ahead How to prepare for a business meeting in China? Read and dub you are expected to be well prepared for business meetings. What’s at the beginning of the meeting in China? Read and dub small talk. Is it being late allowed in China? Read and dub No,it isn’t. Why do you need to be patient when doing business in Türkiye? Read and dub Turkish business people do not like pressure and deadlines. Decision-making in Türkiye can be slow. ? Read and dub sharing personal information to show your friendliness. What behavior should you avoid in French business meetings if you want to show friendliness properly? patient patient (adj. 有耐心的 /n. 病人) 文中语境：土耳其和菲律宾商务文化都强调 patience，说明这两个文化的商务节奏慢，不喜欢急于求成。 例句：It takes patience to build trust with local partners.（和当地合作伙伴建立信任需要耐心。 pressure 压力；压迫感 拓展搭配： work under pressure（在压力下工作） put pressure on sb（给某人施加压力） 例句：Avoid putting too much pressure on your Turkish counterparts to meet tight deadlines. bargaining 议价；商务谈判；讨价还价 拓展搭配： collective bargaining（劳资集体谈判） bargaining power（议价能力） 例句：They entered the bargaining stage only after several meetings to build trust.（在几次会面建立信任后，他们才进入谈判阶段。） 词形拓展：bargain（v. 讨价还价 /n. 便宜货） negotiation 谈判；协商 拓展搭配： enter into negotiations（开始谈判） ◦ successful negotiation （成功的谈判） 例句：The negotiation with the French company went smoothly due to clear communication.（由于沟通清晰，和法国公司的谈判进展顺利。） 词形拓展：negotiate（v. 谈判；协商），negotiator（n. 谈判者） reserve 矜持的；内敛的；克制的；不外露的 拓展用法：也可表示 “预订的”，如 a reserved seat（预留座位） • 例句：She is reserved in business meetings but very friendly in private.（她在商务会议中很内敛，但私下里非常友好。） 词形拓展：reserve（v. 预订；保留 /n. 储备） manner 方式；举止；态度 拓展搭配： in a... manner（以…… 的方式） business manners（商务礼仪） 例句：Polite manners are important in cross-cultural communication.（礼貌的举止在跨文化沟通中很重要。） trust 信任；信赖 拓展搭配： build trust（建立信任） gain sb’s trust（获得某人的信任） 例句：Trust takes time to develop, especially in collectivist cultures like the Philippines.（信任需要时间培养，尤其是在菲律宾这样的集体主义文化中。） be expected to 被期待做... You are expected to have enough copies of your proposal ready for handing out. ready for 准备好... proposal 目标 We are expected to learn English well. Are you ready for the class? last but not least=at last 最后 Last but not least, be on time for your business activities. on time 准时 Last but not least, I ‘d like to tell you the truth. If you’re scheduling a meeting in the Philippines, it’s common to make arrangements as far as a month ahead. It is common to ... 很平常做... as far as 长达... ahead 提前 It is common that English is learned by lots of people. 商务场景同义替换（写作 / 口语拓展）： 1. lead to losses for... 2. result in losses to... 3. inflict losses on... (更正式，语气更强) 1. 判断正误（True/False）（5 分） 1. You don’t need to prepare anything special for business meetings in China. ( ) 2. Small talk at the beginning of a meeting is not important in China. ( ) 3. You should bring enough copies of your proposal to hand out in meetings. ( ) 4. Being late is acceptable if you have a good reason in Chinese business culture. ( ) 5. The text says knowing different business cultures is necessary for doing business globally. ( ) F F T F T 商务场景同义替换（写作 / 口语拓展）： 1. lead to losses for... 2. result in losses to... 3. inflict losses on... (更正式，语气更强) 用课文中的短语完成句子： 1. It is important to __________ (守时) for business meetings in China. 2. Please make enough copies of your __________ (提案) before the meeting. 3. __________ (最后但同样重要的是), we should respect local business cultures. 4. The teacher will __________ (分发) the handouts at the beginning of the class. 5. Being late is considered an __________ (冒犯) in Chinese business culture. be on time proposal Last but not least hand out offence Thank You 109586.555 $