基础模块3 Unit 4 Customer Service-【创新教程】2027年职教高考总复习英语

高考总复习英语 UNIT 4 Customer Service 食考情分析 1.掌握下列交际用语：了解顾客和处理顾客抱怨的有关语句并会进行交流。 2.掌握状语从句的用法。 3.掌握下列话题的写作：投诉信。 》 晨背.春考佳作 《 晨背经典 积累素材 假如你是公司主管，最近销售部的业绩不 太好，你打算给员工下发一份文件进行培训。 The company's recent performance is not very good. 请认真阅读以下要点，用英语编写一篇短文。 So,I made some suggestions for you.First,learn to listen 要点：1.学会倾听； to your customers,ask what you can do to help them,and 2.关注顾客的投诉建议。 this is the most important step in preventing problems. 注意：1.内容须包含上述要点，可适当发挥： Second,look at all complaints about your service as an op- 2.80-100词左右。 portunity to improve.Aim to resolve any complaint quick- ly and efficiently.You must know why you want to keep customers happy and how to do it,so as to provide quality service. 》 基础盘点 梳理必备知识 落实双基 1 n. 电池 11. n. 传单；小册子 2 adj. 空白的 12 v. 提到；谈到 3 0 充电 13. U. 承诺；许诺 4. U. 检查；核对 14. n. 发票；收据 点单 5. U. 破坏；损害 15. V. 减少；降低 6. 0. 推迟；延期；延迟 16. 0 退还；退款；偿还 7. U. 投递；运送 17. n. 要求；请求 8. n. 递送；投递 18. n. 单子 9 0. 调换；更换 19. adj. 衷心的；诚挚的 10. n. 保证；担保 20. n. 真诚；真挚 n.不便；麻烦→convenience n.方便， 1. n.道歉→apologize v.道歉 展单 便利 v.安排；筹备→arrangement n.安排 5. n.耐心；耐性→patient n.有耐心的 3 n.抱怨；投诉→complain.抱怨 6 n.解决方法→solve u.解决 ·186· 基础模块3UNIT4 Customer Service 1 确保 7.make up for 2 给…造成损失 8.send out 重 点短 由于；因为 9.be prepared for 4 负责… 10.at the beginning of 5 抱怨 11.ahead of time 6 在保修期内 12.sports watch l.We'll get your sports watch checked immediately.我们马上去检查你的运动表， 重 2.As you mentioned in your letter,delayed delivery will cause loss to your business. 正如你在信中提到的，延迟交货会给你的生意带来损失。 型 3.It is suggested that we should charge the battery before power is off. 建议我们在断电前给电池充电。 》 细研·精析考点 《 精析细研 拓展运用 ②I think you owe me an (apologize), Part.1词汇精研 -》 young lady！ 1.apology n.道歉；辩护，辩解 ③I apologized to him D[教材原句P61] 我因迟到而向他道歉。 I'd like to express our sincere apology for the in- 2.arrange v.安排，筹备；整理，布置 D[教材原句P61] convenience due to our carelessness. 对于我们的粗心给您带来的不便，我表示诚挚的 We'll arrange for a second delivery as quickly as possible and make sure you receive the right 歉意。 leaflets tomorrow. owe sb.an apology for..因…欠某人一个 我们会尽快安排第二次送货，确保您明天能收到 道歉 正确的传单。 make an apology to sb.for(doing)sth.因（做） arrange(for sb.)to do sth.安排某人做某事 某事向某人道歉 arrange that...安排.… apologize.道歉 arrangement m.安排，筹备；商定 apologize to sb.for(doing)sth.因（做）某事向 make arrangements for.,安排某事 某人道歉 We arranged for a car to collect you from the air- port. You owe him an apology for what you said. 我们安排了一辆轿车到机场接你们。 你要为你所说的话向他道歉。 I've arranged to see him on Friday morning. He made an apology to me for his rudeness. 我已经安排了星期五早上见他。 他因为他的粗鲁向我道歉。 Are you clear about the arrangements for tomor- He later publicly apologized for his comments. row? 后来他对自己的言论作了公开道歉。 你清楚明天的安排吗？ [即学即练]单句语法填空/完成句子 He apologized to Martin for striking him. ①I could arrange (meet)with you any 他向马丁道歉，说不该打他。 day next week. [即学即练]单句语法填空/完成句子 ②We made (arrange)for the meeting. ①He made an apology for (break)the ③I've arranged glass. 我已经说好了，我们可以借用他们的车。 ·187· 高考总复习英语 3.charge v.充电；控告，指控；要价，收费 I'm going to complain to the manager about this. D[教材原句P58] 我要向经理投诉这件事。 Even if I charge it for a whole night,it still Tourists complain of being ripped off by local doesn't work. cab drivers. 即使我给它充上一整晚的电，它还是不能用。 游客抱怨被当地的出租车司机敲了竹杠。 People complain about how children spend so charge sb.with(doing)sth.指控某人做某事 much time on computer games. charge sb.for..因…向某人收费 人们抱怨孩子怎么花那么多时间玩电脑游戏。 in charge of负责；主管 The customer made a complaint about the poor take charge of负责；主管 service of this restaurant. free of charge免费 顾客抱怨这家餐馆服务不好。 He had forgotten to charge the battery. He didn't like the meal so he made a complaint 他忘记给电池充电了。 to the manager of the restaurant. The airline didn't even charge him for the extra 他不喜欢这顿饭，所以他向餐馆经理抱怨了 luggage. 一通。 航空公司甚至都没有收取他超重的那部分行 [即学即练]单句语法填空/单项选择 李费。 ①Do actors complain your approach? He was the officer in charge of operations. 2The food was excellent-I had no cause for 他是负责指挥作战行动的军官。 (complain). ③He complained me Dr.Smith is assigned to take charge of the de- the bad weather here. partment. A.for;about B.to;about 史密斯大夫受命负责这个部门。 C.for;of D.to;for [即学即练]单句语法填空/单项选择/完成 5.damage.&n.损害；损坏 句子 ◆[教材原句P56] DThe police are going to charge him do the damage to对…造成伤害/损害 murder. make the damage使损害/伤害… 2Challenge yourself and your An earthquake sometimes causes great damage. own growth in your career 地震有时会造成很大的破坏。 A.in charge of B.in charge Smoking can be damaging to your health. C.take charge of D.take charge 吸烟对身体有害。 3Tickets are available from the It's only fair that those who do the damage school. should make restitution. 学校有免费票。 损坏东西的人应负责赔偿，这是再公平不过 4.complain v.诉说；抱怨，投诉 的了。 ●[教材原句P56] [易混辨析] I'm calling to complain about the terrible service break,destroy,ruin,damage you provided at the restaurant. 这些动词均有“破坏，损坏”之意。 我打电话来投诉你们在餐厅提供的糟糕服务。 break普通用词，指某物因被打破或撕破而受 到破坏，可指有形或无形的破坏。 complain(tosb.)about/of sth.(向某人)抱怨 destroy多指彻底地、毁灭性地破坏，含导致无 某事 用，不能或很难再修复的意味。 complain(tosb.)that..(向某人)抱怨 ruin多指因外部原因而受到严重破坏或毁灭， complaint n.抱怨，投诉 侧重破坏的彻底性，也可用于引申意义。 make a complaint(tosb.)about,/of sth.(向某 damage多指对无生命物体的损害，造成降低 人)抱怨某事 价值、破坏功能等后果。 188· 基础模块3UNIT4 Customer Service [即学即练]单句语法填空/完成句子 Before graduation,students exchange presents ①Smoking does damage your health. with each other. ②The earthquake 毕业前，同学们互相交换礼物。 地震使一些建筑受到了破坏。 It is not often that you get such an opportunity 6.delay v./n.推迟，延期；延误，耽搁 to be an exchange student. P[教材原句P6o] 你得到成为交换生这样的机会，可不是常有 The delivery of your order is delayed. 的事。 你订的货延迟发货了。 Would you like my old TV in exchange for this camera? without delay立即；毫不迟延地 用我的旧电视机换这架照相机，你愿意吗？ delay doing sth.拖延做某事 [即学即练]单句语法填空/完成句子 put off推迟；扔掉；阻止 DI'd like to exchange some pounds We would like to apologize for the delay. dollars. 我们愿对延迟表示歉意。 2For example,farmers brought a bag of grain All these measures must be carried through in exchange a ticket. without delay. 3Will you exchange your seat me? 所有这些措施必须毫不拖延地实施。 ④He likes to I have delayed paying for the rent this month too 他喜欢与别人交流思想。 long. 8.guarantee.确保，保证；担保n.保证，担保；保 我这个月房租拖欠得太久了。 修单 He put off returning to school for his illness. P[教材原句P58] 他因病推迟了返校。 Would you please show me your receipt so that [即学即练]单句语法填空/完成句子 we can check whether it is still under guarantee? ①He often delays (send)e-mails be- 请出示您的收据，以便我们检查它是否仍在保修 cause he is always very busy. 期内，好吗？ 2As prices are steadily raising,we'd advise you under guarantee在保修期内 to place your order guarantee to do sth.保证做某事 因为价格正在稳步上升，我方建议你方早日下 guarantee that..保证… 订单。 guarantee sb.sth.保证某人某事 7.exchange n.交换，互换.交换，互换 The watch is still under guarantee. P[教材原句P57] 这只手表仍在保修期内。 have the battery of his mobile phone exchanged We guarantee to deliver your goods within a 给他换了手机电池 week. 我们保证一周内交货。 exchange sth.for sth.用某物换某物 I guarantee that he will appear in court. exchange sth.with sb.与某人交换某物 我保证他会出庭。 exchange student交换生 He gave me a guarantee that it would never hap- in exchange for作为，的交换 pen again. The conference is a good place to share informa- 他向我保证这种事情绝不会再发生。 tion and exchange ideas. The ticket will guarantee you free entry. 研讨会是互通信息、交流思想的好场所。 这张票可保证你免费入场。 I'd like to exchange this dress for one in a smal- [即学即练]单句语法填空/单项选择 ler size. ①We guarantee complete) 我想把这件衣服换一件小点尺寸的。 our mission. ·189· 高考总复习英语 ②Is your mobile phone guarantee? make a request for sth.提出要求 ③We guarantee your money if atsb's request-=at the request of sb.应某人的 you're not delighted with your purchase. 请求 A.refund B.refunds request sb.to do sth.要求某人做某事 C.refunding D.to refund request that...(should)do sth.要求… 9.reduce.减少；降低 做… P[教材原句P61] Finally they had to make a request for help. Even though you didn't express such a request, 最后他们只好请求帮助。 we will reduce the price of the leaflets by 15%. At your request,I finished the job on time. 即使你没有表达这样的要求，我们也会将传单价 按照你的要求，我及时完成了工作。 格降低15%。 We request you to come to see us at your earlier convenience. :reduce to减少到 我们希望在你方便时及早来看望我们。 reduce by减少了 I requested that he (should)come an hour earlier. be reduced to沦为… 我请他早一个小时来。 reduction n.减小，降低 [即学即练]单句语法填空/完成句子 He was advised to reduce his alcohol consump- DShe left the light on in the bathroom tion. his request. 他被劝告减少饮酒。 ②They made a request further aid. The government's primary concern is to reduce 3They formally requested him (visit) crime. China. 政府的头等大事是减少犯罪。 DI requested her that she We have a 35-hour work one week,now we can several more days. reduce it to 28 hours. 我一定要她在上海再多呆几天。 我们一周工作35个小时，现在可以减到28 Part.2句式精析 小时。 [教材原句Ps8]We'll get your sports watch All the buildings in the town have been reduced checked immediately. to rubble. 我们马上去检查你的运动手表。 镇上所有的建筑都变成了瓦砾 [句式分析]句中get your sports watch checked [即学即练]单句语法填空/单项选择 为过去分词作宾语补足语，表示被动。 DThe poor man was reduced to get+宾语+done-have十宾语+done使… (beg). 被做（与宾语为被动关系） 2The government is aiming at a 50% get十宾语十doing sth.-have十宾语+doing (reduce)in unemployment. sth.使…开始做某事（与宾语为主动关系） 3Costs have been reduced 20% get+宾语十to do sth.=have十宾语十do sth, over the past year. 使…做某事（与宾语为主动关系） A.to B.on I'll get my bike repaired tomorrow. C.by D.at 我明天去修自行车。 10.request n./k.要求，请求 I'll get him to come and see you on Monday or P[教材原句P61] Tuesday. Even though you didn't express such a request, 我会让他星期一或星期二来看你。 we will reduce the price of the leaflets by 15%. It is hard to get him doing his homework before 即使你没有表达这样的要求，我们也会将传单价 dinner every day. 格降低15%。 想要让他每天晚饭前做作业是很难的。 ·190· 基础模块3UNIT4 Customer Service I had my computer repaired yesterday. [即学即练]单句语法填空/单项选择 我昨天请人修了我的电脑。 ①She got her coat (wash). The boss had the workers working day and ②He got me (post)the letter for him. night. ③He got his wallet on the bus 老板让工人们夜以继日地工作。 yesterday. Mother had me go to the shop and buy some salt. A.steal B.stole 妈妈让我去商店买一些盐。 C.to be stolen D.stolen 职场交际和单元语法 [职场交际]谈论顾客和处理顾客抱怨 I.将A栏与B栏的对话内容相匹配 A B 1.What can I do for you? A.OK.Here you are. 2.What's the problem with your skirt? B.I bought it last Friday. 3.When did you buy this mobile phone? C.I'd like to have this T-shirt exchanged. 4.Would you please show me your receipt? D.Thank you. 5.We've exchanged a new smart watch for you? E.It has the wrong size. Ⅱ.单项选择 6.-Don't be noisy in the school library. 1.-Downing Hotel.Can I help you? .(2019春招卷) A.Sorry,I won't A.I'm looking for a dress for my daughter B.No problem B.I'd like to buy a ticket for tonight's film C.It doesn't matter C.I'd like to reserve a double room for this Fri- D.You're welcome day D.I've caught a bad cold and I'm feeling terrible 7.-Mom,can you buy me the dress? 2.-Home Inn,can I help you?(2017春招卷) That's too expensive for us. -Yes,I'd like to a single room. A.No way. B.Sounds great. A.reserve B.believe C.Take things easy. D.Yes,I'd love to. C.compete D.situate 8. 3.-Good morning,Great Hotel. -I am.I want this pair of shoes,please. -Yes,please.I want to book a standard room. Sure.That's￥l80. A.What are you doing B.Where are you from A.Do you sell jackets? C.Can I help you B.Who's next,please? D.What's your name C.Is there a shop near here? 4.-Can I help you? D.What can I do for you? 9.-Would you order juice,sir? A.Sure B.Yes,please C.Sounds good D.Thanks A.Yes,please. B.The same to you. 5. C.Never mind! D.Certainly. -Yes.I'd like a bowl of beef noodles. A.Can you help me 10.-Which one of the two products do you want? B.How was your day Either is OK. C.May I take your order A.Of course B.I'm sure D.What would you like to drink C.Yes,please D.I don't mind ·191· 高考总复习英语 [单元语法] 状语从句 语法专练 8.Road salt is commonly used to clear the snow on we don't have classes tomorrow,why roads during winter it makes it harder not go out for a picnic??(2022春招卷) for water and snow to freeze. B.because A.Until A.though B.After C.if D.unless C.Before D.Since 9.-Mum,I failed the test.But I will work hard 2.Bob read the article aloud everyone in in the following days. the classroom could hear him. OK,my boy. you have made the prom- A.as long as B.even though ise,you should keep to it and not give up easily. C.so that D.as soon as A.Whether B.Unless 3.Travelling is a good way to increase knowledge C.Since D.Though and open up your mind you can't fully 10.It's hard to say goodbye to our middle school understand the culture of a place until you go we all have many happy days to re- there in person. member. A.unless B.because A.because B.before C.although D.if C.until D.unless 4.The red suitcase is expensive it's made 11. you have grown up,you should learn of leather(皮). to look after yourselves. A.because B.though A.Since B.Until C.when D.if C.Although D.Unless 12.I will try my best to help you, I don't 5.Little Tim joined the Helpers'Club two weeks know what to start with yet. ago he is an animal lover. A.whether B.since A.if B.until C.though D.until C.because D.unless 13.“Post-2000s”(00后)have begun to amaze the 6.-It's said that Zhenjiang Pot Cover Noodles are world they are very young very delicious. A.though B.if -Well, we are here,why not have C.unless D.before a try? 14. the times keep changing,young peo- A.though B.unless ple in China have shown the same promise. C.since D.before A.But B.Unless 7.-Indian street food may taste a bit strange. C.Although D.As soon as Well, we are here,why not give it a 15.Sometimes Dad goes shopping with us he try? doesn't like it very much. A.if B.although A.because B.so C.unless D.since C.though D.if 》 提升·知能检测 夯基固本 素养提升 I,单项选择 A.check B.to check 1.Apologize your husband C.checked D.checking anything you did wrong. 3.The teacher arranged for him one day A.for;to B.for;for in the lab. C.to;to D.to;for A.spend 2.I will go to the hospital to have my eyes B.spent tomorrow.(2021春招卷) C.spending D.to spend 192· 基础模块3UNIT4 Customer Service 4.He always delays his homework after 9.I have a (complain)to make.The bill school. you sent me was incorrect.What's more,it A.do B.doing isn't the first time. C.does D.to do 10.Everyone realizes the value of sin- 5.His mistake was youth and inexperi- cere). ence. Ⅲ.阅读理解 A.as if B.because C.due to D.even if Mei Ping 6.We promise to your door within 48 hours of He Wei Wu Ming &Gan you ordering. Dong A.deliver B.delivering LI-NING Hai'er C.to deliver D.delivered Pu'er Tea T-shirts fridge 7.Police officers must be prepared the 8:30a.m.- unexpected. 2:00p.m. 7:00p.m. 10:00a.m. 4:00p.m. -8:30p.m A.for B.of On Sunday On Monday On Friday C.to D.with 8. I admire Eric's courage,I don't think ￥150each: 直播带货 800 yuan for 1999 yuan ￥280for his way to solve this problem is suitable. 1 kilo for one two,cheaper A.Since B.Unless C.Though D.Whenever ·made of Live-streaming 9 Xinjiang cot- is mentioned above,English is easy to Rooms ·WIFI learn. 直播带货间 ton ·made connection ·sizes:XS, in Yunnan A.As B.Which ·dry and S,M,L,XL·made by C.That D.What wet ·tele: hand 10.-Does Tom like running? separation 0826- ·tele: (干湿分离) -Yes.He keeps running every day 3206666 023-5109998 ·tele:0l0 he can get the first place at the sports meeting. ·tele: 7326888 A.such that B.so that 0826- C.and to D.in order to 3206789 Ⅱ，单句语法填空 1.How many sizes are there in He Wei's live- 1.We apologize for any convenience) streaming room? caused during the repairs. A.5. B.4. 2.You owe him an (apologize)for what C.7. D.6. you said. 2.What are Li-Ning T-shirts made of? 3.I have run out of my patient) A.Wool. B.Silk. with her. C.Xinjiang cotton. D.Sichuan bamboo. 4.If I was charge,I'd do things differ- 3.Whose live-streaming room will you go,if you ently. want to buy some Pu'er Tea? 5.I will (arrangement)for someone to A.He Wei's. B.Gan Dong's. show you around. C.Mei Ping's. D.Wu Ming's. 6.We promise to (delivery)within 48 4.How much do you need to pay for two Li-Ning hours. T-shirts and one kilo of Pu'er tea? 7.The highway is closed due bad weather. A.$1,080. B.￥1,080. 8.Is the television still guarantee? C.$1,100. D.$950. 193· 高考总复习英语 5.According to the passage,which one is right? 7.What does the underlined word“positive”in A.We can buy Pu'er Tea from Wu Ming. Paragraph 3 mean in Chinese? B.The Hai'er fridge hasn't a WIFI connection. A.有关联的 B.有目的的 C.He Wei's live-streaming room opens on Mon- C.有改观的 D.有助益的 day. 8.German customers might think the smiles of the D.If we want to buy some T-shirts,we can call Walmart workers were Mei Ping at 0826-3206666. A.strange B.small B C.warm D.quick A smile(微笑)is one of the most common 9.Which of the following is TRUE about Walmart? human expressions(表情).It's also one of the A.It had a good business for eight years. simplest.It makes us happier right away (try it B.Its workers in Germany didn't smile often. now)and it can change the way others around us C.Its customer service was the worst in Germa- feel. ny. We usually smile around 26 times a day. However,almost half of those smiles are fake D.It opened about 100 shops in Germany some )We're smiling to be polite or because we years ago. don't want others to know how we're really feel- 10.What does the passage mainly talk about? ing-which might be unhappy. A.Fake smiles can bring people close. Go into a large shop,find a shop worker and B.Fake smiles can be bad for business. you'll see a fake smile soon.Although many peo- C.Fake smiles are necessary sometimes. ple believe smiling is an important part of customer D.Fake smiles are good for people's health. service(客户服务)，it seems it is not positive for V.补全对话 the person who is smiling.A report says fake A:Good afternoon.1. I help you? smiles make workers feel less happy at work. B:Yes.I'd like to buy a shirt for my grandfather. When shop workers,for example,are asked to A:What a nice boy you are!2. size smile at customers,the workers'feelings get worse would you like? during the day.As a result,they do less work than B:Size L. those workers who only smile when they really A:OK.What about this 3. feel like it. B:Sorry,he doesn't like white.Have you got any What's more,your customers may not want to other colors? see your fake smiles.The US company,Walmart, A:Oh,yes.We have also got blue,brown and opened nearly 100 shops in Germany some years black. ago.However,within eight years Walmart stopped B:Can I have a look at the blue ones?Blue is my doing business(生意)in the country.One of the grandfather's favourite colour. reasons for their failure was customer service.In Walmart,workers were asked to smile at custom- A:Sure.4. you are. ers.However,Germans weren't used to this and B:It looks nice.How 5. does it cost? they felt uncomfortable in the shops. A:Ninety-nine yuan. 6.We know the reasons why people give fake B:Oh,that's too much. smiles from Paragraph A:But wait a minute!There's a sale on today. A.1 B.2 Everything is half price. C.3 D.4 B:OK.I'll take it. ·194·6.A[考查冠词。句意：美国的一名男子在回家的路上一 直在用他的手机。名词前面使用冠词，此处表示泛指， 同时该空置于句首，首字母应该大写。] 7.his[考查代词。句意：美国的一名男子在回家的路上 一直在用他的手机。on one's way home为固定搭配，意 为“某人回家的路上”。] 8.quickly[考查副词。句意：他很害怕，所以他转过身， 以最快的速度跑掉了。句中应该使用副词修饰动词作 状语。] 9.helpful[考查形容词。句意：手机是现代生活中很有帮 助和必要的工具。句中应该使用help的形容词helpful 作定语，修饰名词tools。] l0.Whether[考查主语从句。句意：它们好不好取决于 人们如何使用它们。分析句子，设空处引导的是主语 从句，此处表示“是否”应该用whether,同时该单词置 于句首，首字母应该大写。] UNIT 4 梳理·必备知识 重点单词 1.battery 2.blank 3.charge 4.check 5.damage 6.delay 7.deliver 8.delivery 9.exchange 10.guaran- tee 11.leaflet 12.mention 13.promise 14.receipt 15.reduce 16.refund 17.request 18.sheet 19.sincere 20.sincerity 拓展单词 1.apology 2.arrange 3.complaint 4.inconvenience 5.patience 6.solution 重点短语 1.make sure 2.cause loss to 3.due to 4.in charge of 5.complain about6.under guarantee7.补偿，弥补 8.发送：派遣9.为…作准备10.在…的开始 11.提前：提早12.运动手表 细研·精析考点 词汇精研 l.①breaking②apology③for being late 2.①to meet②arrangements③that we can borrow their car 3.①with②C③free of charge 4.①about②complaint③B 5.①to②damaged several buildings 6.①sending②without delay 7.①for②for③with④exchange ideas with others 8.①to complete②under③D 9.①begging②reduction③C lo.①at②for③to visit④(should)stay at Shanghai 句式精析 ①washed②to post③D 职场交际和单元语法 职场交际 I.1-5 CEBAD Ⅱ，1.C[本题考查旅馆预定交际用语，根据句意答案 为C。] 2.A[reserve“预订”；believe“相信”；compete“竞争”；situ ate“使位于…”。] ·3 参考答案 3.C[本题考查交际用语。A.你在做什么？B.你来自哪 里？C.我可以为你做什么？D.你的名字是什么？] 4.B[句意“—我能帮助你吗？—是的，请。”考查交 际用语。A.当然；B.是的，请；C.听起来很好：D.谢谢。 Can I help you?的肯定回答Yes,please是的，请。否定 回答No,thanks不谢谢。都是委婉的表达方法，答案是 B,其它不符合。] 5.C[句意：—您要，点莱吗？—是的。我想要一碗牛 肉面。考查情景交际。Can you help me你能帮我吗； How was your day你今天过得怎么样；May I take your order您要点菜吗；What would you like to drink你想喝 ,点什么。根据答语“Yes.I'd like a bowl of beef noo- dles.”可知，是，点莱。] 6.A[句意：—一不要在学校图书馆里吵闹。一抱款，我 不会了。考查情景对话。Sorry,Iwon't抱款，我不会了；No problem没问题；It doesn't matter没关系；You're welcome不 客气。根据“Don't be noisy in the school library'”可知，对于 别人提出的警告，应表示抱款，同时保证自己下次绝对不会 再这样做了。] 7.A[句意：—妈妈，你能帮我买这条裙子吗？—没 门。那对我们来说太贵了。考查情景交际。No way.没 门；Sounds great.听起来不错；Take things easy..放轻松； Yes,I'd love to..是的，我喜欢。根据“That's too expen- sive for us..”可知裙子太贵，不会买，用“No way.”表示不 同意。] 8.B[句意：—请问谁是下一个？—我是。我想要这 双鞋子。一当然。那是180元。考查情景交际。D0 you sell jackets'?你们卖夹克吗？Who's next,please? 请问下一个是谁？Is there a shop near here?这附近有 一家商店吗？What can I do for you?我能为你做些什 么？根据答句“Iam”表示“我是”，结合答句可知“Who's next,please?”符合语境。] 9.A[句意：—先生，你点果汁吗？一当然。考查情 景交际。Yes,please.是的，请；The same to you.和你一 样；Never mind!没关系；Certainly..当然了。句中 Would you..?表示提出请求，答语中可以用“是的， 请”表示同意。] 10.D[句意：—这两个产品你想要哪一个？—我不 介意，随便哪个都行。考查情景交际用语。Of course 当然：T'm sure我很确定；Yes,please是的，请；Idon't mind我不介意。根据后文“Either is OK”.可知说随便 哪个都行，那就是不介意。] 单元语法语法专练 1.D[句意：既然明天我们没课，为什么不出去野餐呢？ 考查状语从句。Until直到…才；After在…之后； Before在……之前；Since既然。故答案选D。] 2.C[句意：鲍勃大声朗读这篇文章，以便教室里每个人 都能听到他的声音。考查连词词义辨析。as long as只 要；even though即使；so that以便；as soon as一… 就，。根据“read the article aloud'”和“everyone in the classroom could hear him”可知，大声朗读的目的是让每 个人都能听得到。门 高考总复习英语 3.B[句意：旅行是增加知识和开拓思维的好方法，因为 你直到你亲自去那里才能完全了解一个地方的文化，考 查连词辨析。unless除非；because因为；although尽管； ifs如果。“you can't fully understand the culture of a place until you go there in person'”是“旅行是增加知识和 开拓思雏的好方法”的原因，前果后因，用because引导 原因状语从句。] 4.A[句意：这个红色手提箱很贵，因为它是皮制的。考 查连词辨析。because因为；though尽管；when当… 时候；if如果。“它是皮制的”是很贵的原因，用because 引导原因状语从句。] 5.C[句意：小吉姆两周前加入了动物助手俱乐部，因为 他是一个动物爱好者。考查连词辨析。if如果；until直 到…为止；because因为；unless除非。根据“joined the Helpers'Club”以及“he is an animal lover”可知，空格后 是空格前加入俱乐部的原因。门] 6.C[句意：—据说镇江锅盖面很好吃。—嗯，既然 我们来了，为什么不试一试呢？考查连词辨析。though 尽管；unless除非；since既然；before在……之前。分析 句子可知，此处指既然都到镇江了，就去试试锅盖面，应 用since引导原因状语从句。] 7.D[句意：一印度街头食物可能尝起来有点怪。 嗯，既然我们在这儿，为什么不试一试。考查连词。f如 果；although虽然；unless除非；since既然。分析句子可 知，横线上的词引导后面的原因状语从句，所以是 since。 8.B[句意：在冬季，道路盐通常用于清除道路上的积雪， 因为它会使水和雪更难结冰。考查连词。though尽管， 表示转折；because因为，表原因；if如果，表示条件关系； unless除非，表示否定条件关系。根据“Road salt is commonly used to clear the snow on roads during win- ter”和“it makes it harder for water and snow to freeze" 可知，前后句是因果关系。] 9.C[句意：一妈妈，我考试不及格。但我会在接下来 的日子里努力学习。一好的，我的孩子。既然你已经 做出了承诺，就应该信守诺言，不要轻易放弃。考查连 词辨析。Whether是否，引导名词性从句；Unless除非， 引导条件状语从句；Since既然，引导原因状语从句； Though虽然，引导让步状语从句。根据“..you have made the promise,you should keep to it'”可知，既然做了 承诺，就要信守。门 10.A[句意：很难和我们的中学说再见，因为我们都有许 多记得的快乐日子。考查连词辨析。because因为；be- fore在·之前；until直到；unless除非。根据“It's hard to say goodbye to our middle school ..we all have many happy days to remember..”可知，因为度过了 许多快乐的日子，所以很难和我们的中学说再见，用 because引导原因状语从句。] 11.A[句意：既然你已经长大了，你就应该学会照顾自 己。考查连词辨析。Since既然；Until直到；Although 尽管；Unless除非。根据“you have grow up”和“you should learn to look after yourselves”可知二者为因果 关系。] ·35 12.C[句意：我将尽力帮助你，虽然我还不知道从何做 起。考查从属连词辨析。whether是否；since自从； though虽然；until直到。根据“I will try my best to help you,...I don't know what to start with yet. 知，前后构成让步关系，用though引导让步状语从句。] 13.A[句意：“00后”已经开始让世界惊叹，尽管他们还 很年轻。考查连词辨析。though尽管；if如果；unless 除非；before在…之前。分析句子可知，尽管00后很 年轻，但是他们已经让世界惊叹，故用though引导让步 状语从句。」 14.C[句意：尽管时代在不断变化，但中国的年轻人表现 出了同样的希望。考查从属连词辨析。But但是；Un- less除非；Although虽然；As soon as-一·…就。根据 "..the times keep changing,young people in China have shown the same promise.”可知，前后构成让步关 系，用Although引导让步状语从句。] 15.C[句意：有时爸爸会和我们去购物，尽管他不太喜 欢。考查连词辨析。because因为；so因此；though尽 管；f如果。结合句意，可知该句为让步状语从句，用 though引导。] 提升·知能检测 I.1-5 DCDBC 6-10 CACAB II.1.inconvenience 2.apology 3.patience 4.in 5.ar- range 6.deliver 7.to 8.under 9.complaint 10.sin- cerity Ⅲ.A.[语篇解读]本文介绍了三个直播带货间，他们所 售卖的物品、价格和直播时间等信息。 1.A[细节理解题。根据“He Wei:sizes:XS,S,M,L, XL”可知，何伟的直播带货间所卖的李宁T恤有5个 尺码。」 2.C[细节理解题。根据“LI-NING-T-shirts:made of Xinjiang cotton”可知，李宁T恤是由新最棉制成的。] 3.D[细节理解题。根据“Wu Ming:Pu'er Tea'”可知，如 果你想买普洱茶，你会去吴明的直播室。] 4.B[细节理解题。根据“LI-NING-T-shirts:￥280for two,cheaper"”以及“Pu'er Tea:800 yuan for 1 kilo”可知， 你要买两件李宁T恤和一公斤普洱茶，需要支付 1080元。] 5.A[细节理解题。根据“Wu Ming:Pu'er Tea”可知，我 们可以从吴明那里买到普洱茶。」 B.[语篇解读]本文讲述了微笑在服务行业中的不利 之处。 6.B[细节推理题。根据文章第二段“However,almost half of those smiles are fake ()We're smiling to be polite or because we don't want others to know how we're really feeling-which might be unhappy.”可知，我 们从第二段中知道人们为什么会假笑。] 7.D[词义猜测题。根据“Although many people believe smiling is an important part of customer service(客户服 务)”，以及下文的“A report says fake smiles make work- ers feel less happy at work.”可推测出，positive的意思 应该是“有助益的”。] 8 8.A[推理判断题。根据文章最后一段“In Walmart, workers were asked to smile at customers.However, Germans weren't used to this and they felt uncomfortable in the shops.”可知，德国顾客可能会觉得沃尔玛员工的 笑很奇怪。] 9.D[细节理解题。根据第四段第二句“The US compa- ny,Walmart,opened nearly 100 shops in Germany some years ago.”可知应选D。] 10.B[主旨大意题。第三段讲述了假笑会给商店里的员 工带来越来越糟糕的感受，会导致他们工作起来不如 那些真心想笑的人那么卖力。第四段讲述了开设在德 国的沃尔玛超市，因为员工的假笑，让顾客感到不舒 服，所以开设在德国的沃尔玛超市在8年内逐一停业 了。以上都能说明，这篇文章谈论的主题是假笑可能 会对生意不利。] IV.1.Can 2.What 3.one 4.Here 5.much UNIT 5 梳理·必备知识 重点单词 1.border 2.buffalo 3.claim 4.destination 5.devil 6.fall 7.figure 8.forecast 9.gorilla 10.lie 11.life- like 12.pirate 13.range 14.represent 15.rift 16.towering 17.unique 18.width 19.wonder 拓展单词 1.attract 2.discover 3.distance 4.impressive 5.in- terview;interviewee 6.locate 7.vary 重点短语 1.according to 2.be known as 3.on the way 4.all over the world5.be famous for6.解决；算出7.经受；仔细 检查8.为…的所在地9.大本营10.旅行社 细研·精析考点 词汇精研 1.①人物②体形③数字④身影⑤画像 2.Dinterviewer 2interviewed these peasants about 3.①on②to③down④in 4.①ranging②a range of plants③ranges between35 and 55 5.①representative②as③代表，表示④描绘 6.①to②quite unique③unique shape 7.①variety②various③varieties of ways 8.①as②B 句式精析 ①is said②is thought③It's reported that 职场交际和单元语法 职场交际 I.1-5 DABEC Ⅱ.1.C[句意：—今年寒假我们想去哈尔滨。—祝 你玩得开心。根据“We want to go to Harbin this winter holiday.”可知，此处应该对他们表示祝福.A.我不这样 认为；B.真的吗，谢谢你；C.祝你玩得开心；D.和你一样。 只有C符合语境。] ·3 参考答案 2.A[句意：—我和家人下周要去青岛旅行。一祝你 旅途愉快！考查情景交际。Wish you a happy journey！ 祝你旅途榆快！Good idea.好主意。See you then.再见； Yes,you are right是的，你说得对。根据“My family and I will travel to Qingdao next week.”可知，得知对方要去 旅行，因此祝他旅途愉快。] 3.B[句意：—谢谢你带我四处参观。—不客气。考 查交际用语。Don't worry about the task不要担心这个 任务；Thank you for showing me around谢谢你带我四 处参观；Be careful when you travel旅行时要小心；You' d better go to the dentist'snow你最好现在就去看牙医； 根据It's a pleasure-一回应对方的感谢。] 4.C[句意：—长城大约有21200公里。—哇！太神 奇了。考查情景交际。It'sOK很好；Good idea好主意； That's amazing太神奇了；You are welcome不客气。根 据上文The Great Wall runs about21,200 kilometres.. 以及前面的W0w！可知此处应该是感到惊叹，所以C选 项符合语境。] 5.C[句意：一为什么不在五一去参观泰山呢？ (这主意)听起来不错。但我正忙着准备面试。考查情 景交际。Not at all别客气；In your dreams做梦去吧； Sounds great听起来不错；Don't mention it别客气。根 据上文“Why not visit Mountain Tai on May Day?”可知， 说话者提议一起去泰山参观，故此处回答者应该回应这 一建议，故应用“（这主意）听起来不错”。] 6.C[句意：一我们去山东济南去参观大明湖怎么 样？一你知我心。考查情景交际。Forget it算了吧； Whatever you say你说了算；You read my mind你知我 心；You bet你肯定。根据前文是表示建议的句子，针对 建议给出答语，表示接受或拒绝，“You read my mind”符 合语境，表示接受。] 7.B[句意：一感谢您邀请我到菏泽牡丹园参观。 我的荣幸。考查情景对话。With pleasure我很愿意；It's my pleasure我的荣幸；For pleasure为了消遣；Good idea 好主意。根据“T'd like to thank you for your invitation to Heze Peony Garden..”可知，当对方表达感谢时，应说“我 的荣幸”。] 8.B[句意：先生，请把您的车开走。在我们的社区，这里 是“禁止停车”域。考查情景交际。No smoking禁止吸 烟；No parking禁止停车；No swimming禁止游泳；No littering禁止乱扔垃圾。根据“Please move your car away”可知，要把车开走，所以是禁止停车。] 9.B[句意：一署假就要到了！我要去海南参观。 旅途愉快。Thank you谢谢你；Have a good trip旅途愉 快；My pleasure我的荣幸；Not at all一点都不。第一个 人说“我要去海南去参观”，故回答“旅途愉快”符合 语境。] 10.D[句意：一我可以问你一些关于金字塔的问题 吗？一当然了，问吧。Sounds great..听起来不错；It'smy pleasure.我乐意；Never mind别介意；Go ahead问吧。故答 案选D。 59