4.3 Customer Service（Reading and Writing）-《英语基础模块3》（高教版第三版）《一课一练》（原卷版+解析版)

编写说明：基于中职学生英语知识不牢固、学习内驱力不够的学情特点，为了更好地提高学生的学习效率，辅助教师们抓好课前、课中、课后三个教学环节，本专辑深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合四川职教高考命题特色的【四川专用】《英语 基础模块3》（高教版第三版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版第三版） Unit 4 Customer Service（Reading and Writing）的课前预习和课堂检测。 《英语 基础模块3》（高教版第三版） Unit 4 Customer Service 一课一练（18） Reading and Writing 【课前预习】 一、重点单词 1．________ v. 投递，运送→________ n. 递送，投递 2．________ v. 推迟；延期；延迟 3．________ n. 单子 4．________ n. 传单；小册子 5．________ adj. 衷心的；诚挚的→________ n. 真诚；真挚 6．________ n. 道歉→________ v. 道歉；谢罪 7．________ n. 解决办法→________ v. 解决；处理 8．________ v. 安排；筹备→________ n. 安排；筹备 9．________ n. 要求；请求 10．________ v. 减少；降低→________ n. 减小；降低 11．________ v. 承诺；许诺 12．________ adj. 粗心大意的→________ n. 粗心大意 13．________ v. 提到；谈到 二、重点短语 14．________ 由于；应归于 15．________ 负责；主管 16．________ 尽某人最大的努力做某事 17．________ 解决；算出 18．________ 确信；证实 19．________ 虽然，即使 20．________ 在将来 21．________ 补偿，弥补 22．________ 发送；派遣 【课堂检测】 三、词汇拼写 1．He made an apology for ________ (break) the glass. 2．I could arrange ________ (meet) with you any day next week. 3．They formally requested him ________ (visit) China. 4．At your first meeting you should make ________ a rule book. 5．We received a letter of ________ (道歉). 四、单项选择 6．The leadership has arranged for him ______ the meeting. A．attend B．attending C．to attend D．attends 7．________ is mentioned above, English is easy to learn. A．As B．Which C．That D．What 8．We promise ________ to your door within 48hours of you ordering. A．deliver B．delivering C．to deliver D．delivered 9．Nothing can ______ the loss of a child. A．make up B．make of C．make out D．make up for 10．The teacher arranged for him ________ one day in the lab. A．spend B．spent C．spending D．to spend 11．My diet ________ meat, fish, vegetables, fruits, water and milk. A．make up B．is made of C．is made from D．is made up of 五、阅读理解 Dear Mr. King, Your supermarket chain is excellent in many ways. I enjoy the things you sell, I have found, however, that I must make a separate shopping trip to one of your competitors because there are many items your store does not carry. This becomes inconvenient for me. Your low prices and excellent customer service keep me coming back to your supermarket, but I would be a more satisfied customer if I could find all the items I need in one place. To tell the truth, I have never been able to purchase nacho (烤干酪辣味玉米片) cheese soup at your store. I can find other flavours of soup, but your store does not carry nacho cheese soup, a common ingredient (原料) in many of my recipes. In addition, I can only find large wonton wrappers (馄饨皮), while many other stores carry both large and small and offer a more varied selection to their customers. Another example is Regent Brand Chili Seasoning. Though it is not a leading brand, it is still common on the shelves of other grocery stores in this area and is superior in flavor to its competitors. I sincerely hope to continue a relationship with your store, and I hope that you will consider the possibility of expanding your goods to be more competitive. Yours truly, Bob Watson 12．According to the passage, who often buys things in the supermarket? A．Mr. King. B．Bob Watson. C．Regent Brand. D．Mrs. Watson. 13．From Paragraph 1, we know the supermarket chain ________. A．meets all the writer’s needs B．is the best in every way C．offers good customer service D．is far from the writer’s home 14．How does the writer present his point in Paragraph 2? A．By giving examples. B．By using some sharp words. C．By providing scientific findings. D．By comparing two different stores. 15．Why does the writer write the letter to Mr. King? A．He writes the letter to praise Mr. King’s supermarket. B．He writes the letter to say he will never go to Mr. King’s supermarket. C．Because they are friends. D．Because he wants Mr. King to consider the possibility of expanding goods. 16．What’s the letter about? A．Thanks. B．Apology. C．invitation. D．Customer’s complaints and suggestions. 六、书面表达 17．假如你是公司主管，最近销售部的业绩不太好，你打算给员工下发一份文件进行培训。请认真阅读以下要点，用英语编写一篇短文。 要点：1.学会倾听； 2.关注顾客的投诉建议。 注意：1.内容须包含上述要点，可适当发挥； 2.80—100词左右。 __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $ 编写说明：基于中职学生英语知识不牢固、学习内驱力不够的学情特点，为了更好地提高学生的学习效率，辅助教师们抓好课前、课中、课后三个教学环节，本专辑深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合四川职教高考命题特色的【四川专用】《英语 基础模块3》（高教版第三版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版第三版） Unit 4 Customer Service（Reading and Writing）的课前预习和课堂检测。 《英语 基础模块3》（高教版第三版） Unit 4 Customer Service 一课一练（18） Reading and Writing 【课前预习】 一、重点单词 1．________ v. 投递，运送→________ n. 递送，投递 2．________ v. 推迟；延期；延迟 3．________ n. 单子 4．________ n. 传单；小册子 5．________ adj. 衷心的；诚挚的→________ n. 真诚；真挚 6．________ n. 道歉→________ v. 道歉；谢罪 7．________ n. 解决办法→________ v. 解决；处理 8．________ v. 安排；筹备→________ n. 安排；筹备 9．________ n. 要求；请求 10．________ v. 减少；降低→________ n. 减小；降低 11．________ v. 承诺；许诺 12．________ adj. 粗心大意的→________ n. 粗心大意 13．________ v. 提到；谈到 【答案】 1． deliver delivery 2．delay 3．sheet 4．leaflet 5． sincere sincerity 6． apology apologize 7． solution solve 8． arrange arrangement 9．request 10． reduce reduction 11．promise 12． careless carelessness 13．mention 二、重点短语 14．________ 由于；应归于 15．________ 负责；主管 16．________ 尽某人最大的努力做某事 17．________ 解决；算出 18．________ 确信；证实 19．________ 虽然，即使 20．________ 在将来 21．________ 补偿，弥补 22．________ 发送；派遣 【答案】14．due to 15．in charge of 16．try one’s best to do sth. 17．work out 18．make sure 19．even though 20．in the future 21．make up for 22．send out 【课堂检测】 三、词汇拼写 1．He made an apology for ________ (break) the glass. 【答案】breaking 【详解】考查非谓语动词。句意：他为打碎杯子道歉。固定搭配“make an apology for doing sth.”意为“为做某事道歉”，介词for后接动名词作宾语，break的动名词形式为breaking。故填breaking。 2．I could arrange ________ (meet) with you any day next week. 【答案】to meet 【详解】考查非谓语动词。句意：我可以安排在下周的任何一天和你见面。“arrange to do sth.”是固定用法，意为“安排做某事”，所以此处用动词不定式形式to meet。故填to meet。 3．They formally requested him ________ (visit) China. 【答案】to visit 【详解】考查非谓语动词。句意：他们正式邀请他访问中国。固定搭配“request sb. to do sth.”意为“请求某人做某事”，to do不定式作宾语补足语。故填to visit。 4．At your first meeting you should make ________ a rule book. 【答案】up 【详解】考查动词短语。句意：在你的第一次会议中，你应该编造一本规则手册。编造：make up。故填up。 5．We received a letter of ________ (道歉). 【答案】apology 【详解】考查名词单复数。句意：我们收到了一封致歉信。根据空前介词of可知，此处应该用名词作of的宾语，根据汉语提示，应用apology。故填apology。 四、单项选择 6．The leadership has arranged for him ______ the meeting. A．attend B．attending C．to attend D．attends 【答案】C 【详解】考查非谓语动词。句意：领导已经安排他参加会议。“arrange for sb. to do sth.”是固定搭配，意为“安排某人做某事”，其中“to do sth.”是不定式作宾语补足语，补充说明宾语“him”要做的事情。“attend”的不定式形式是“to attend”。故选C。 7．________ is mentioned above, English is easy to learn. A．As B．Which C．That D．What 【答案】A 【详解】考查定语从句引导词。句意：正如上面所提到的，英语很容易学。分析句子可知，“... is mentioned above”是非限制性定语从句，引导词指代整个主句内容，在从句中作主语，且位于句首，表示“正如”，故用“as”引导非限制性定语从句。故选A 。 8．We promise ________ to your door within 48hours of you ordering. A．deliver B．delivering C．to deliver D．delivered 【答案】C 【详解】考查非谓语动词。句意：我们保证在您下单后48小时内送货上门。固定搭配“promise to do sth.”意为“承诺做某事”，to do不定式作宾语。故选C。 9．Nothing can ______ the loss of a child. A．make up B．make of C．make out D．make up for 【答案】D 【详解】考查动词短语辨析。句意：失去孩子的损失是任何东西都无法弥补的。A. make up组成、编造；B. make of理解、看待；C. make out辨认出、理解；D. make up for弥补、补偿。根据“the loss of a child”可知，此处指弥补失去孩子的损失，应用make up for。故选D。 10．The teacher arranged for him ________ one day in the lab. A．spend B．spent C．spending D．to spend 【答案】D 【详解】考查非谓语动词。句意：老师安排他在实验室待一天。固定搭配“arrange for sb. to do sth.”意为“安排某人做某事”，to do不定式作宾语补足语。故选D。 11．My diet ________ meat, fish, vegetables, fruits, water and milk. A．make up B．is made of C．is made from D．is made up of 【答案】D 【详解】考查动词短语。句意：我的饮食由肉、鱼、蔬菜、水果、水和牛奶组成。A. make up化妆，打扮；B. is made of由……制成，可以看出原材料；C. is made from由……制成，不能看出原材料；D. is made up of由……组成，指某物是由若干部分或成分组成。根据“My diet ... meat, fish, vegetables, fruits, water and milk.”可知，是强调整体有部分组成，即“我的饮食是由肉、鱼、蔬菜、水果、水和牛奶组成的”，应用is made up of。故选D。 五、阅读理解 Dear Mr. King, Your supermarket chain is excellent in many ways. I enjoy the things you sell, I have found, however, that I must make a separate shopping trip to one of your competitors because there are many items your store does not carry. This becomes inconvenient for me. Your low prices and excellent customer service keep me coming back to your supermarket, but I would be a more satisfied customer if I could find all the items I need in one place. To tell the truth, I have never been able to purchase nacho (烤干酪辣味玉米片) cheese soup at your store. I can find other flavours of soup, but your store does not carry nacho cheese soup, a common ingredient (原料) in many of my recipes. In addition, I can only find large wonton wrappers (馄饨皮), while many other stores carry both large and small and offer a more varied selection to their customers. Another example is Regent Brand Chili Seasoning. Though it is not a leading brand, it is still common on the shelves of other grocery stores in this area and is superior in flavor to its competitors. I sincerely hope to continue a relationship with your store, and I hope that you will consider the possibility of expanding your goods to be more competitive. Yours truly, Bob Watson 12．According to the passage, who often buys things in the supermarket? A．Mr. King. B．Bob Watson. C．Regent Brand. D．Mrs. Watson. 13．From Paragraph 1, we know the supermarket chain ________. A．meets all the writer’s needs B．is the best in every way C．offers good customer service D．is far from the writer’s home 14．How does the writer present his point in Paragraph 2? A．By giving examples. B．By using some sharp words. C．By providing scientific findings. D．By comparing two different stores. 15．Why does the writer write the letter to Mr. King? A．He writes the letter to praise Mr. King’s supermarket. B．He writes the letter to say he will never go to Mr. King’s supermarket. C．Because they are friends. D．Because he wants Mr. King to consider the possibility of expanding goods. 16．What’s the letter about? A．Thanks. B．Apology. C．invitation. D．Customer’s complaints and suggestions. 【答案】12．B 13．C 14．A 15．D 16．D 【导语】本文是一封信件。信中是Bob Watson指出超市连锁店存在的问题，并给出提议。 12．细节理解题。根据第一段“Your low prices and excellent customer service keep me coming back to your supermarket. (您超市的价格低廉和优秀的客户服务让我一直愿意光顾。)”及这封信的落款“Bob Watson”可知，Bob Watson经常在这个超市买东西。故选B。 13．细节理解题。由第一段“Your low prices and excellent customer service keep me coming back to your supermarket. (您超市的价格低廉和优秀的客户服务让我一直愿意光顾)”可知，这个超市服务好。故选C。 14．细节理解题。由第二段“Another example is ... (另外一个例子是……)”可知，作者通过举例子来展示自己的看法。故选A。 15．细节理解题。由第三段“I hope that you will consider the possibility of expanding your goods to be more competitive. (我希望您会考虑扩大商品以提高竞争力的可能性)”可知，作者写信给金先生希望他会考虑扩大商品以提高竞争力的可能性。故选D。 16．主旨大意题。通读全文可知，信中Bob Watson指出超市连锁店存在的问题，并给出提议。故选D。 六、书面表达 17．假如你是公司主管，最近销售部的业绩不太好，你打算给员工下发一份文件进行培训。请认真阅读以下要点，用英语编写一篇短文。 要点：1.学会倾听； 2.关注顾客的投诉建议。 注意：1.内容须包含上述要点，可适当发挥； 2.80—100词左右。 ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 【答案】例文： The company’s recent performance is not very good. So, I made some suggestions for you. First, learn to listen to your customers, ask what you can do to help them, and this is the most important step in preventing problems. Second, look at all complaints about your service as an opportunity to improve. Aim to resolve any complaint quickly and efficiently. You must know why you want to keep customers happy and how to do it, so as to provide quality service. 【导语】本篇书面表达属于说明文。公司最近销售部的业绩不太好，于是作为公司主管，打算给员工下发一份文件进行培训。 【详解】1.词汇积累 建议：suggestion→ advice 首先：first→ first of all 机会：opportunity→ chance 解决：resolve→ deal with 2.句式拓展 简单句变复合句 原句：The company’s recent performance is not very good. So, I made some suggestions for you. 拓展句：The company’s recent performance is not very good, so I made some suggestions for you. 【点睛】【高分句型1】First, learn to listen to your customers, ask what you can do to help them, and this is the most important step in preventing problems. (运用了祈使句和what引导的宾语从句以及and连接的并列句) 【高分句型2】You must know why you want to keep customers happy and how to do it, so as to provide quality service. (运用了why引导的宾语从句以及“特殊疑问词+to do不定式”作宾语) 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $