Unit 4 Customer Service（A卷·基础巩固）《英语 基础模块3》（高教版第三版）单元过关卷（原卷版+解析版)

编写说明：本套试卷紧扣《英语 基础模块3》（高教版第三版）教材，以教材单元为基准精准覆盖核心考点。 每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计4份综合测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 基础模块3》（高教版第三版）《单元过关卷》 Unit 4 Customer Service （A卷·基础巩固） 考试时间：90分钟 满分：100分 班级 姓名 学号 成绩 一、单项选择（共15小题，每小题2分，共30分） 从每小题所给的四个选项中，选出一个可以填入空白处的最佳选项。 1．—Do you know Tommy was ________ with shoplifting? —Yes, but I don’t think he is guilty. A．changed B．charged C．chosen D．challenged 【答案】B 【详解】句意：——你知道汤米被指控在商店行窃吗？——知道，但我认为他没有罪。 考查动词辨析。changed改变；charged控告；chosen选择；challenged挑战。be charged with doing sth.“被指控做某事”。故选B。 2．The doctor asked me to ________ my eyes every six months to make sure they were healthy. A．deal B．check C．roll D．manage 【答案】B 【详解】句意：医生要求我每六个月检查我的眼睛以确保它们健康。 deal处理；check检查；roll滚动；manage管理。为了确保健康需要定期检查眼睛，check符合语境。 3．The ________ often worries a lot and he needs more ________ to recover better. A．patient; patient B．patient; patience C．patience; patience D．patience; patient 【答案】B 【详解】句意：这位病人经常忧心忡忡，他需要更多耐心才能更好地康复。 考查名词辨析。patient病人；patience耐心。第一空，根据“worries”可知，主语为人，故用patient；第二空，表示他需要更多耐心，用patience。故选B。 4．________that you come here earlier tomorrow, or you’ll be in trouble. A．Be sure of B．Make sure C．Be sure about D．Make sure of 【答案】B 【详解】句意：明天确保早点来，否则你就会有麻烦的。 考查短语辨析。be sure of 对某事有把握，后常接名词作宾语；make sure确保，后面可以跟that从句；be sure about 对某物有把握；make sure of 确保某事，后常接名词作宾语。根据题目中的“that”可知，引导的是一个从句。故选B。 5．________ Judy’s parents have high standards, they really love her and want her to be happy. A．Until B．So that C．Although D．Because 【答案】C 【详解】句意：虽然朱迪的父母有很高的标准，但他们真的很爱她，希望她快乐。 考查连词辨析。Until直到；So that以便；Although虽然；Because因为。根据前后句句意可知，前半句“标准高”与后半句“爱她”之间存在让步转折关系，应用Although引导让步状语从句。 6．—Lisa, I often use DeepSeek to study English. It’s very helpful! —True. ________ I’m not sure about a grammar rule, DeepSeek can make it clear for me. A．Because B．Since C．Even if D．So that 【答案】C 【详解】句意：——丽莎，我经常用DeepSeek学英语。它很有帮助！——确实。即使我不确定语法规则，DeepSeek也能帮我弄清楚。 此处要体现“存在不懂的情况，工具仍能解决”的让步关系，“Even if”表示“即使”，契合语境；“Because”表原因、“Since”表原因/时间、“So that”表目的，均不符合逻辑，因此应选Even if。 7．________ you chose to be a star, you have to face great pressure and get used to it. A．Though B．While C．Since D．Or 【答案】C 【详解】句意：既然你选择成为一名明星，你就必须面对巨大的压力并适应它。 Though虽然；While当……时/然而；Since既然；Or否则。根据“you chose to be a star”和“you have to face great pressure”可知，前后表示因果关系，用Since表示“既然”。应填Since。 8．—I’m afraid to talk to my parents. —You can write a letter ________ you don’t have to face them. A．if B．although C．until D．so that 【答案】D 【详解】句意：——我害怕和我的父母交流。——你可以写封信，这样你就不用面对他们了。 if如果；although尽管；until直到；so that以便。根据“You can write a letter...you don’t have to face them.”可知，此处说明写信的目的是不用面对父母，用so that引导目的状语从句。 9．He saved as much money as possible ________ he could buy a new car. A．so as to B．in order that C．in order to D．so as that 【答案】B 【详解】句意：他尽可能多地存钱，以便能买一辆新车。 so as to为了，接动词；in order that为了，接从句；in order to为了，接动词；so as that无此搭配。空后是完整句子“he could buy a new car”，需用连词引导目的状语从句，应填in order that。 10．—I had a fight with my cousin and I want to express my ________ to him. —That’s it. A sincere one can help you two make up soon. A．shock B．worry C．anger D．apology 【答案】D 【详解】句意：——我和表弟吵架了，我想向他表达我的歉意。——这就对了。一个真诚的道歉能帮你们俩很快和好。 考查名词辨析。shock震惊；worry担忧；anger愤怒；apology道歉。根据后句“help you two make up soon”可知，表达“歉意”有助于和好。故选D。 11．She is ________ with others. Everyone likes to make friends with her. A．sincere B．angry C．strict D．nervous 【答案】A 【详解】句意：她对别人很真诚。每个人都喜欢和她交朋友。 sincere真诚的；angry生气的；strict严厉的；nervous紧张的。根据“Everyone likes to make friends with her.”可知大家都喜欢和她交朋友，推测出她待人是真诚的。应填sincere。 12．The problem is difficult. We need to find a ________. A．solution B．decision C．purpose D．pressure 【答案】A 【详解】句意：这个问题很难。我们需要找到一个解决办法。 solution解决办法；decision决定；purpose目的；pressure压力。根据“The problem is difficult.”可知问题很难，因此我们需要找到的是“解决办法”。应填solution。 13．This year, ________ the growing popularity of cherry blossoms, the number of people coming to Kunming is much larger than that of last year. A．result in B．pass by C．due to D．lead to 【答案】C 【详解】句意：今年，由于樱花日益增长的受欢迎程度，来昆明的人数比去年多得多。 考查动词短语。result in导致；pass by经过；due to由于；lead to导致。根据“樱花日益增长的受欢迎程度”是原因，导致“人数增加”的结果，位于名词短语之前，需填入表示原因的介词短语due to，故选C。 14．As a policeman, Tom’s father is too busy to play with him __________ he expects to. A．even though B．so that C．as soon as D．as long as 【答案】A 【详解】句意：作为一名警察，汤姆的父亲太忙了，没有时间和他一起玩，尽管他想和他一起玩。 考查连词辨析。even though尽管；so that以便；as soon as一……就……；as long as只要。根据“Tom’s father is too busy to play with him...he expects to.”可知前后句是让步关系，应用even though引导让步状语从句，故选A。 15．—Excuse me, are you the manager? I have to complain about the yogurt in your shop. —________ A．You are welcome. B．Congratulations! C．Sorry. What’s wrong? D．Of course not. 【答案】C 【详解】句意：——打扰一下，你是经理吗？我要投诉你们店里的酸奶。——抱歉，有什么问题吗？ 考查情境交际用语。You are welcome不客气；Congratulations祝贺你；Sorry. What’s wrong抱歉，有什么问题吗；Of course not当然不是。根据“I have to complain about the yogurt in your shop”可知，顾客要投诉酸奶，经理应首先表示歉意并询问具体情况。故选C。 第二节 语言应用（共5题，每小题2分，共10分） 根据图片所提供的信息，从三个选项中选出可以填入空白处的最佳选项。 16．How much was spent in all?        A．15.00. B．12.15. C．2.85. 【答案】B 【详解】考查细节理解。句意：总共花了多少钱？根据“TOTAL SALE:12.15 (总销售额：12.15)”可知，本次购物的总花费金额为12.15。故选B。 17．If you want to buy a pair of shoes, now you can buy it ________. A．at half-price B．at the original price C．at a higher price 【答案】A 【详解】考查细节理解。句意：如果你想买一双鞋，现在你可以以半价购买了。根据图片中“50% off (半价)”可知，如果你想买一双鞋，现在你可以以半价购买了。故选A。 18．If you buy the goods, you just need to pay ________. A．50% of the price B．the original price C．$0.00 【答案】A 【详解】考查细节理解。句意：如果你购买商品，只需支付50%的价格。根据图片“HALF PRICE (半价)”可知，商品是半价。故选A。 19．How much is a pair of sports shoes on Sunday? A．$49.5 B．$99 C．$198 【答案】A 【详解】考查细节理解。句意：周日一双鞋多少钱？根据图片信息“oringinal price：$99 (原价：99美元)”和“50% off (半价)”可知，此处是99美元的一半价格为49.5美元。故选A。 20．How much will be left if you pay $15 ?   A．$2.85 B．$12.15 C．$0.85 【答案】A 【详解】考查细节理解。句意：如果你支付15美元，会找回多少钱？根据“TOTAL SALE: 12.15 (总消费：12.15 美元)”可知，支付15美元时，找回的金额是15 - 12.15 = 2.85美元。故选A。 二、阅读理解（共4小题，每小题2.5分，共10分） 阅读下列短文，根据短文内容从每小题所给的四个选项中，选出一个最佳选项。 Dear Store Manager, I am Tim Brown, a customer of your store. I am writing to complain about the sports watch which I bought from your store last week. The watch, which was quite expensive, has turned out to be a huge disappointment (失望). The screen often goes blank and even after charging it for a whole night, it still doesn’t work properly. This has caused me a lot of inconvenience, especially when I want to use it for my daily fitness tracking (健身追踪). I took the watch back to your store to ask for a solution. At first, the staff seemed helpful, promising to check whether it was still under guarantee. However, after a while, they said that they couldn’t refund it, but only offered to exchange it for a new one. Although I accepted the exchange, I am still dissatisfied (不满意的) with the whole experience. I hope you can improve your after-sales service (售后服务). Staff should be more patient and efficient in dealing with customer’s complaint. Also, you should ensure the quality of the products you sell. I believe these improvements (改善) will help your store gain more customers’ trust. Yours sincerely, Tim Brown 21．When did Tim buy the sports watch? A．Last month. B．Last week. C．Two days ago. D．Yesterday. 22．What is the problem with the sports watch? A．The band is too short. B．It is too heavy. C．The screen often goes blank. D．The watch is difficult to set the time. 23．What did the staff in the store finally offer to do? A．Refund the money. B．Give a discount on another product. C．Exchange the sports watch for a new one. D．Repair the watch for free. 24．What is the main purpose of this letter? A．To praise the store’s product. B．To complain about the sports watch and suggest improvements for after-sales service. C．To introduce a new sports watch. D．To ask for some free gifts from the store. 【答案】21．B 22．C 23．C 24．B 【导语】这是一封投诉信，主要讲述了蒂姆・布朗向商店经理投诉上周购买的运动手表存在质量问题，并对售后服务提出改进建议。 21．细节理解题。根据文章第一段“I am writing to complain about the sports watch which I bought from your store last week. (我写信是要投诉我上周从贵店购买的运动手表。)”可知，蒂姆是上周买的运动手表。故选B。 22．细节理解题。根据文章第二段“The screen often goes blank and even after charging it for a whole night, it still doesn’t work properly. (屏幕经常变黑，即使充了一整晚的电，它仍然不能正常工作。)”可知，运动手表的问题是屏幕经常变黑。故选C。 23．细节理解题。根据文章第三段“However, after a while, they said that they couldn’t refund it but only offered to exchange it for a new one. (然而，过了一会儿，他们说不能退款，只提出换一块新的。)”可知，店里的工作人员最终提出换一块新的运动手表。故选C。 24．推理判断题。文章先是投诉运动手表的质量问题，然后在最后一段“I hope you can improve your after-sales service (售后服务). (我希望你们能改进售后服务。)”提出了对售后服务的改进建议，所以这封信的主要目的是投诉运动手表并对售后服务提出改进建议。故选B。 三、补全对话（共5小题，每小题2分，共10分） 根据对话内容，从文后选择恰当的选项补全对话，其中有两项多余。 Staff: Excuse me, sir? What can I do for you? Customer: Who is in charge? I want to make a complaint. Staff: What’s the problem? Customer: The battery of my mobile phone can’t be charged. Staff: ____25____ Customer: Yes. Here you are. I just bought it last week and it’s stopped working. Staff: ____26____ We’ll check it for you at once. Customer: I hope you can solve it quickly. I need my phone for work. Staff: ____27____ We’ll have our technician look at it immediately. Customer: How long will it take? Staff: ____28____ Would you like to wait or shall we call you when it’s ready? Customer: I’ll wait. Staff: ____29____ We’ll do our best to fix it as soon as possible. A．I’m sorry to hear that. B．Show me your receipt, please. C．I’ll make sure it’s dealt with right away. D．It should take about 30 minutes. E．Let me explain our repair policy first. F．Thank you for your patience. G．Have you kept the receipt? 【答案】25．G 26．A 27．C 28．D 29．F 【导语】这是一篇顾客与工作人员就商品售后问题进行的对话。 25．根据下句“Yes. Here you are. (是。给你。) ”可知，顾客回复收据在这里，此处应是一个一般疑问句且是询问“是否有收据”，G选项“你保留收据了吗？”符合语境。故选G。 26．根据上句“I just bought it last week and it’s stopped working. (我上周才买的，现在坏了。) ”可知，顾客反映购买的商品问题，工作人员应对对方的不幸遭遇表示同情，A选项“听到这个消息我很难过。”符合语境。故选A。 27．根据上句“I hope you can solve it quickly. I need my phone for work. (我希望你能尽快解决。我工作时需要用手机。) ”可知，顾客希望“尽快解决问题”，工作人员需回应会立刻处理，C选项“我保证马上处理这件事。”符合语境。故选C。 28．根据上句“How long will it take? (需要多长时间) ”可知，顾客询问维修时长，工作人员需回复具体时长，D选项“大概需要30分钟。”符合语境。故选D。 29．根据上句“I’ll wait. (我愿意等。) ”可知，顾客愿意等待，工作人员需感谢顾客的耐心，F选项“谢谢您的耐心等待。”符合语境。故选F。 四、翻译（共5题，每小题4分，共20分） 30．I’d like to have this sports watch refunded. ____________________________________________________________ 【答案】我想把这块运动手表退了。 【详解】考查动词不定式作宾语和过去分词作宾语补足语。I：我，人称代词主格作主语；’d like：想要，动词短语作谓语；to have this sports watch refunded：把这块运动表的退掉，不定式短语作宾语，这个不定式短语内部又包含“使役动词have+宾语+宾语补足语”的结构，名词短语“this sports watch”作使役动词“have”的宾语，“refunded”是过去分词作宾语补足语。故本句译为：我想把这块运动手表退了。 31．The flight has been delayed due to bad weather. ____________________________________________________________ 【答案】由于恶劣天气，航班已经延误。 【详解】考查现在完成时被动语态及短语。The flight：航班，作主语；has been delayed：已经被延误，现在完成时的被动语态；due to bad weather：由于恶劣天气，作原因状语。故本句译为：由于恶劣天气，航班已经延误。 32．Maintenance is an important aspect to make sure that a machine works properly. ____________________________________________________________ 【答案】检修是确保机器正常工作的一个重要方面。 【详解】考查不定式作后置定语。Maintenance：检修，作主语；is：是，系动词连接主语和表语；an important aspect：一个重要方面，名词短语作表语； to make sure that a machine works properly：确保机器正常工作的，是不定式短语作后置定语，其中，that a machine works properly为that引导的宾语从句，意为“机器正常工作”。故本句译为：检修是确保机器正常工作的一个重要方面。 33．I requested her that she ________ several more days. 我一定要她在上海再多呆几天。 【答案】should stay at Shanghai/stay at Shanghai 【详解】考查动词短语和虚拟语气。“呆在某地”是动词短语“stay at ...”；request表示“建议”，其后that引导的宾语从句，应使用虚拟语气“(should)+动词原形”结构，should可省略。故答案为should stay at Shanghai/stay at Shanghai。 34．After all the delays, we were anxious to ____________________. 耽搁了这么久，我们急着想弥补失去的时间。 【答案】make up for lost time 【详解】考查动词短语。分析句子可知，此处表达弥补失去的时间。急着做某事：be anxious to do sth,，空处应填动词原形，弥补：make up for，失去的时间：lost time。故填make up for lost time。 五、书面表达（20分） 35．假定你是李华。三月初你在网上买了一双鞋子，打算送给妈妈作为生日礼物。但是，收到货后发现存在若干问题。请你就此给网店客服写邮件投诉。 要点如下： 1.介绍购物情况 2.反映存在的问题 3.提出解决方案。 注意： 1．词数80左右；开头和结尾已给出，但不计入总词数。 2.可以适当增加细节，以使行文连贯。 Dear Sir/Madam,. I am one of your customers. ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours 【答案】例文： Dear Sir /Madam, I am one of your customers. At the beginning of March, I bought a pair of women’s shoes from your online store, planning to give them to my mother as a birthday gift. The order number is No.123456, and I received the package last Friday. However, there are two problems with the shoes. Firstly, the size is smaller than the one I ordered, so my mother can’t wear them. Secondly, there is a small scratch on the surface of one shoe, which affects its appearance. I hope you can either send me a new pair of the correct size or give me a full refund. Please reply to me within three days and let me know your decision. I’m looking forward to your early response. Yours sincerely, Li Hua 【导语】本篇书面表达属于应用文。李华三月初在网上买了一双鞋子，打算送给妈妈作为生日礼物。但是，收到货后发现存在若干问题。于是他给网店客服写邮件投诉。 【详解】1.词汇积累 计划：plan→ intend 在……开始：At the beginning of→ At the start of 影响：affect→ influence 外观：appearance→ look 2.句式拓展 简单句变复合句 原句：At the beginning of March, I bought a pair of women’s shoes from your online store, planning to give them to my mother as a birthday gift. 拓展句：At the beginning of March, I bought a pair of women’s shoes from your online store, which I planned to give to my mother as a birthday gift. 【点睛】【高分句型1】Firstly, the size is smaller than the one I ordered, so my mother can’t wear them. (运用了省略that的定语从句和so连接的因果并列句) 【高分句型2】Secondly, there is a small scratch on the surface of one shoe, which affects its appearance. (运用了which引导的非限制性定语从句) 学科网（北京）股份有限公司 ( 1 )原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：本套试卷紧扣《英语 基础模块3》（高教版第三版）教材，以教材单元为基准精准覆盖核心考点。 每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计4份综合测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 基础模块3》（高教版第三版）《单元过关卷》 Unit 4 Customer Service （A卷·基础巩固） 考试时间：90分钟 满分：100分 班级 姓名 学号 成绩 一、单项选择（共15小题，每小题2分，共30分） 从每小题所给的四个选项中，选出一个可以填入空白处的最佳选项。 1．—Do you know Tommy was ________ with shoplifting? —Yes, but I don’t think he is guilty. A．changed B．charged C．chosen D．challenged 2．The doctor asked me to ________ my eyes every six months to make sure they were healthy. A．deal B．check C．roll D．manage 3．The ________ often worries a lot and he needs more ________ to recover better. A．patient; patient B．patient; patience C．patience; patience D．patience; patient 4．________that you come here earlier tomorrow, or you’ll be in trouble. A．Be sure of B．Make sure C．Be sure about D．Make sure of 5．________ Judy’s parents have high standards, they really love her and want her to be happy. A．Until B．So that C．Although D．Because 6．—Lisa, I often use DeepSeek to study English. It’s very helpful! —True. ________ I’m not sure about a grammar rule, DeepSeek can make it clear for me. A．Because B．Since C．Even if D．So that 7．________ you chose to be a star, you have to face great pressure and get used to it. A．Though B．While C．Since D．Or 8．—I’m afraid to talk to my parents. —You can write a letter ________ you don’t have to face them. A．if B．although C．until D．so that 9．He saved as much money as possible ________ he could buy a new car. A．so as to B．in order that C．in order to D．so as that 10．—I had a fight with my cousin and I want to express my ________ to him. —That’s it. A sincere one can help you two make up soon. A．shock B．worry C．anger D．apology 11．She is ________ with others. Everyone likes to make friends with her. A．sincere B．angry C．strict D．nervous 12．The problem is difficult. We need to find a ________. A．solution B．decision C．purpose D．pressure 13．This year, ________ the growing popularity of cherry blossoms, the number of people coming to Kunming is much larger than that of last year. A．result in B．pass by C．due to D．lead to 14．As a policeman, Tom’s father is too busy to play with him __________ he expects to. A．even though B．so that C．as soon as D．as long as 15．—Excuse me, are you the manager? I have to complain about the yogurt in your shop. —________ A． You are welcome. B．Congratulations! C．Sorry. What’s wrong? D．Of course not. 第二节 语言应用（共5题，每小题2分，共10分） 根据图片所提供的信息，从三个选项中选出可以填入空白处的最佳选项。 16．How much was spent in all?        A．15.00. B．12.15. C．2.85. 17．If you want to buy a pair of shoes, now you can buy it ________. A．at half-price B．at the original price C．at a higher price 18．If you buy the goods, you just need to pay ________. A．50% of the price B．the original price C．$0.00 19．How much is a pair of sports shoes on Sunday? A．$49.5 B．$99 C．$198 20．How much will be left if you pay $15 ?   A．$2.85 B．$12.15 C．$0.85 二、阅读理解（共4小题，每小题2.5分，共10分） 阅读下列短文，根据短文内容从每小题所给的四个选项中，选出一个最佳选项。 Dear Store Manager, I am Tim Brown, a customer of your store. I am writing to complain about the sports watch which I bought from your store last week. The watch, which was quite expensive, has turned out to be a huge disappointment (失望). The screen often goes blank and even after charging it for a whole night, it still doesn’t work properly. This has caused me a lot of inconvenience, especially when I want to use it for my daily fitness tracking (健身追踪). I took the watch back to your store to ask for a solution. At first, the staff seemed helpful, promising to check whether it was still under guarantee. However, after a while, they said that they couldn’t refund it, but only offered to exchange it for a new one. Although I accepted the exchange, I am still dissatisfied (不满意的) with the whole experience. I hope you can improve your after-sales service (售后服务). Staff should be more patient and efficient in dealing with customer’s complaint. Also, you should ensure the quality of the products you sell. I believe these improvements (改善) will help your store gain more customers’ trust. Yours sincerely, Tim Brown 21．When did Tim buy the sports watch? A．Last month. B．Last week. C．Two days ago. D．Yesterday. 22．What is the problem with the sports watch? A．The band is too short. B．It is too heavy. C．The screen often goes blank. D．The watch is difficult to set the time. 23．What did the staff in the store finally offer to do? A．Refund the money. B．Give a discount on another product. C．Exchange the sports watch for a new one. D．Repair the watch for free. 24．What is the main purpose of this letter? A．To praise the store’s product. B．To complain about the sports watch and suggest improvements for after-sales service. C．To introduce a new sports watch. D．To ask for some free gifts from the store. 三、补全对话（共5小题，每小题2分，共10分） 根据对话内容，从文后选择恰当的选项补全对话，其中有两项多余。 Staff: Excuse me, sir? What can I do for you? Customer: Who is in charge? I want to make a complaint. Staff: What’s the problem? Customer: The battery of my mobile phone can’t be charged. Staff: ____25____ Customer: Yes. Here you are. I just bought it last week and it’s stopped working. Staff: ____26____ We’ll check it for you at once. Customer: I hope you can solve it quickly. I need my phone for work. Staff: ____27____ We’ll have our technician look at it immediately. Customer: How long will it take? Staff: ____28____ Would you like to wait or shall we call you when it’s ready? Customer: I’ll wait. Staff: ____29____ We’ll do our best to fix it as soon as possible. A．I’m sorry to hear that. B．Show me your receipt, please. C．I’ll make sure it’s dealt with right away. D．It should take about 30 minutes. E．Let me explain our repair policy first. F．Thank you for your patience. G．Have you kept the receipt? 四、翻译（共5题，每小题4分，共20分） 30．I’d like to have this sports watch refunded. ____________________________________________________________ 31．The flight has been delayed due to bad weather. ____________________________________________________________ 32．Maintenance is an important aspect to make sure that a machine works properly. ____________________________________________________________ 33．I requested her that she ________ several more days. 我一定要她在上海再多呆几天。 34．After all the delays, we were anxious to ____________________. 耽搁了这么久，我们急着想弥补失去的时间。 五、书面表达（20分） 35．假定你是李华。三月初你在网上买了一双鞋子，打算送给妈妈作为生日礼物。但是，收到货后发现存在若干问题。请你就此给网店客服写邮件投诉。 要点如下： 1.介绍购物情况 2.反映存在的问题 3.提出解决方案。 注意： 1．词数80左右；开头和结尾已给出，但不计入总词数。 2.可以适当增加细节，以使行文连贯。 Dear Sir/Madam,. I am one of your customers. ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours 学科网（北京）股份有限公司 ( 1 )原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $