Unit 4 Customer Service（B卷·能力提升）《英语 基础模块3》（高教版第三版）单元过关卷（原卷版+解析版)

编写说明：本套试卷紧扣《英语 基础模块3》（高教版第三版）教材，以教材单元为基准精准覆盖核心考点。 每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计4份综合测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 基础模块3》（高教版第三版）《单元过关卷》 Unit 4 Customer Service （B卷·能力提升） 考试时间：90分钟 满分：100分 班级 姓名 学号 成绩 一、单项选择（共15小题，每小题2分，共30分） 从每小题所给的四个选项中，选出一个可以填入空白处的最佳选项。 1．—I had a fight with my cousin and I want to express my ________ to him. —That’s it. A sincere one can help you two make up soon. A．shock B．worry C．anger D．apology 【答案】D 【详解】句意：——我和表弟吵架了，我想向他表达我的歉意。——这就对了。一个真诚的道歉能帮你们俩很快和好。 考查名词辨析。shock震惊；worry担忧；anger愤怒；apology道歉。根据后句“help you two make up soon”可知，表达“歉意”有助于和好。故选D。 2．She is ________ with others. Everyone likes to make friends with her. A．sincere B．angry C．strict D．nervous 【答案】A 【详解】句意：她对别人很真诚。每个人都喜欢和她交朋友。 sincere真诚的；angry生气的；strict严厉的；nervous紧张的。根据“Everyone likes to make friends with her.”可知大家都喜欢和她交朋友，推测出她待人是真诚的。应填sincere。 3．The problem is difficult. We need to find a ________. A．solution B．decision C．purpose D．pressure 【答案】A 【详解】句意：这个问题很难。我们需要找到一个解决办法。 solution解决办法；decision决定；purpose目的；pressure压力。根据“The problem is difficult.”可知问题很难，因此我们需要找到的是“解决办法”。应填solution。 4．This year, ________ the growing popularity of cherry blossoms, the number of people coming to Kunming is much larger than that of last year. A．result in B．pass by C．due to D．lead to 【答案】C 【详解】句意：今年，由于樱花日益增长的受欢迎程度，来昆明的人数比去年多得多。 考查动词短语。result in导致；pass by经过；due to由于；lead to导致。根据“樱花日益增长的受欢迎程度”是原因，导致“人数增加”的结果，位于名词短语之前，需填入表示原因的介词短语due to，故选C。 5．As a policeman, Tom’s father is too busy to play with him __________ he expects to. A．even though B．so that C．as soon as D．as long as 【答案】A 【详解】句意：作为一名警察，汤姆的父亲太忙了，没有时间和他一起玩，尽管他想和他一起玩。 考查连词辨析。even though尽管；so that以便；as soon as一……就……；as long as只要。根据“Tom’s father is too busy to play with him...he expects to.”可知前后句是让步关系，应用even though引导让步状语从句，故选A。 6．________ you’ve finished your homework, you may go out and play. A．Since B．Before C．Unless D．Although 【答案】A 【详解】句意：既然你完成了作业，你就可以出去玩。 考查连词辨析。Since既然；Before在……之前；Unless除非；Although虽然。根据“you’ve finished your homework, you may go out and play.”可知是指既然完成了作业，就可以出去玩了。故选A。 7．We should keep our hearts open ________ we can find more and more chances to get to know more people and their cultures. A．so that B．as soon as C．as long as D．even though 【答案】A 【详解】句意：我们应保持开放的心态，以便能找到更多机会去了解更多的人和他们的文化。 考查连词辨析。so that以便，为了；as soon as一……就……；as long as只要；even though尽管。根据“we can find more and more chances to get to know more people and their cultures.”可知，这句话是保持开放心态的目的，应用so that引导目的状语从句。故选A。 8．She always takes careful notes in class ________ she may review them from time to time. A．in order that B．in order to C．because of D．rather than 【答案】A 【详解】句意：她总是在课堂上认真记笔记，以便她可以不时地复习它们。 考查连词辨析。in order that为了，以便，后接从句；in order to为了，后接动词原形；because of因为，后接名词或名词短语；rather than而不是。根据句意，后句“she may review them from time to time”是一个完整的句子，表示记笔记的目的，应选用能引导目的状语从句的连词。故选A。 9．The children continued playing in the park, ________ it was getting dark. A．because of B．what’s more C．instead of D．even though 【答案】D 【详解】句意：孩子们继续在公园里玩，尽管天色渐渐黑了。 because of因为；what’s more而且；instead of代替；even though尽管。根据“The children continued playing in the park”和“it was getting dark”，前后句为转折让步关系，即尽管天色渐暗，孩子们还是继续在公园里玩耍，应填even though。 10．—Why do you suggest we visit the Anfield Stadium? —________ you’re a football fan or not, it gives you a real taste of the city’s passion. A．As if B．Even though C．Whether D．However 【答案】C 【详解】句意：——你为什么建议我们去安菲尔德球场？——无论你是不是足球迷，它都会让你真正感受到这座城市的激情。 考查连词辨析。As if好像；Even though即使；Whether是否，无论；However然而，但是。根据句子结构“…you’re a football fan or not”，这是典型的“whether…or not”结构，意为“无论……还是……”。故选C。 12．My sister learns a lot about the history of Anhui ______ she can become a tour guide in the near future. A．if B．until C．though D．in order that 【答案】D 【详解】句意：我姐姐学习了很多关于安徽历史的知识，以便她在不久的将来能成为一名导游。 if如果；until直到；though虽然；in order that以便。根据句意可知，前半句表示行动，后半句表示目的，引导目的状语从句应用in order that。 13．Xu Dawei wants to pass the Civilian Mobile Library on to his son ______ it can stay open forever. A．before B．although C．so that D．even if 【答案】C 【详解】句意：徐大伟想把平民流动图书馆传承给他的儿子，以便它能永远开放。 before在……之前；although尽管；so that以便，为了；even if即使。结合语境分析，前半句“pass the Civilian Mobile Library on to his son”是行动，后半句“can stay open forever”是想要达到的目的，so that引导目的状语从句。 14．—Excuse me, I want to complain about the goldfish I bought yesterday. —________ A． What’s the problem? B．Yes, certainly. C．I’m afraid you can’t. D．How could you do that? 【答案】A 【详解】句意：——打扰一下，我想投诉我昨天买的金鱼。 ——出了什么问题？ 考查情景交际。What’s the problem?出了什么问题；Yes, certainly.是的，当然可以；I’m afraid you can’t.恐怕你不能；How could you do that?你怎么能那样做呢。根据“Excuse me, I want to complain about the goldfish I bought yesterday.”可知，对方要投诉昨天购买的金鱼，所以这里应用“What’s the problem”来询问对方投诉的具体内容。故选A。 15．—Excuse me, I want to complain about the goldfish I bought yesterday. —________ A．I’m afraid you can’t. B．Yes, certainly. C．What’s the problem? D．How could you do that? 【答案】C 【详解】句意：——对不起，我想投诉一下我昨天买的金鱼。——有什么问题吗？ 考查情景交际。I’m afraid you can’t恐怕你不能；Yes, certainly是的，当然可以；What’s the problem有什么问题吗；How could you do that你怎么能那样做。根据“I want to complain about the goldfish I bought yesterday”可知，此处应询问对方有什么问题。故选C。 第二节 语言应用（共5题，每小题2分，共10分） 根据图片所提供的信息，从三个选项中选出可以填入空白处的最佳选项。 16．This product is most likely to ________. A．be good for adults B．strong bones C．support the growth of kids 【答案】C 【详解】考查细节理解。句意：本产品最有可能支持儿童的成长。结合图片信息“KIDS BONE HEALTH (儿童骨骼健康)”可知，此产品与孩子成长有关。故选C。 17．According to this sign, we can ________ some goods. A．throw away B．produce C．reuse 【答案】C 【详解】考查细节理解。题意：根据这个标识，我们可以对一些商品进行重新使用。图片中的标志是循环利用标志，“throw away”意思是扔掉；“produce”意思是生产；“reuse”意思是重新使用、再利用，意思为再利用一些商品，符合题意。故选C。 18．Tom wants to have a large cup drink, but he has only $2.5. He’d better buy ________. A．a large choc milk B．a small choc milk C．a large milk 【答案】C 【详解】考查细节理解。句意：汤姆想要一大杯饮料，但他只有2.5美元。他最好买一大杯牛奶。根据图片信息“Milk (牛奶)”中“Large 2.35 (大杯：2.35)”可知，2.5美元够买一大杯牛奶。故选C。 19．What kind of meat is this according to the packaging? A．Pork. B．Steak. C．Chicken. 【答案】C 【详解】细节理解题。题意：根据包装材料，是哪种肉？根据包装上的文字“Boneless Skinless Chicken Breasts (无骨无皮鸡胸)”可知，这是鸡肉。故选C。 20．When you see this sign, you can take the thing ________. A．with money B．without money C．with bill 【答案】B 【详解】考查细节理解。句意：当你看到这个标志时，你可以免费拿走物品。根据“FREE (免费的)”可知，这个物品是免费的。故选B。 二、阅读理解（共4小题，每小题2.5分，共10分） 阅读下列短文，根据短文内容从每小题所给的四个选项中，选出一个最佳选项。 Good Start Student’s English Dictionary 5th Edition is the bestselling English — Chinese dictionary for English learners in China. It builds your English vocabulary better than ever before and leads the way to more confident communication in English. Compared to the 4th edition, this new edition has made a lot of changes: ·It adds as many as 1,000 new words. ·It includes more words from traditional Chinese culture, such as jiaozi, Tai Chi, Kungfu, and the Dragon Boat Festival. ·It uses larger font sizes for easier reading. You can enjoy a 25% discount until November 31st. 21．What is the name of the product? A．Good Start Student’s English — Chinese Dictionary 4th Edition. B．Good Start Student’s English Dictionary 4th Edition. C．Good Start English — Chinese Dictionary 5th Edition. D．Good Start Student’s English Dictionary 5th Edition. 22．The new edition has ________ more new words than the older edition. A．600 B．800 C．1,000 D．1,200 23．Which of the following words is NOT from traditional Chinese culture? A．Tai Chi. B．Kungfu. C．Jiaozi. D．Brunch. 24．Where can you see this passage? A．In a supermarket. B．In a restaurant. C．In a bookstore. D．In a bank. 【答案】21．D 22．C 23．D 24．C 【导语】这是一篇应用文。文章主要介绍了《好开端学生英语词典》第五版的特点、新增内容及促销信息，推荐读者购买。 21．细节理解题。根据文章第一句“Good Start Student’s English Dictionary 5th Edition is the bestselling English — Chinese dictionary for English learners in China. (《好开端学生英语词典》第五版是中国英语学习者中最畅销的英汉词典。)”可知，产品名称为《好开端学生英语词典》第五版。故选D。 22．细节理解题。根据文章中“It adds as many as 1,000 new words. (它新增了多达1,000个新单词。)”可知，新版本比旧版本新增1,000个单词。故选C。 23．细节理解题。根据文章中“It includes more words from traditional Chinese culture, such as jiaozi, Tai Chi, Kungfu, and the Dragon Boat Festival. (它收录了更多来自中国传统文化的词汇，如饺子、太极、功夫和端午节。)”可知，太极、饺子，功夫这些词汇来自中国传统文化，“Brunch (早午餐)”属于西式餐饮词汇。故选D。 24．推理判断题。通读全文可知，文章介绍词典的内容、版本更新及促销信息，属于书籍推广内容，最可能出现在书店的宣传材料中。故选C。 三、补全对话（共5小题，每小题2分，共10分） 根据对话内容，从文后选择恰当的选项补全对话，其中有两项多余。 Staff: Good morning, madam. ____25____. Customer: ____26____. I bought the two books several days ago. ____27____. Staff: What are the problems? Customer: One book was misprinted. And there were some pages missing in the other. Staff: ____28____.Would you like to have them refunded or exchanged? Customer: Exchanged, please. (After a few minutes) Staff: ____29____. We’ve exchanged the books for you. Customer: Thank you. Staff: It’s my pleasure. Sorry again for the trouble. A．What can I do for you? B．Is it convenient for you? C．I want to buy some books. D．Thank you for your patience. E．I’m coming to make a complaint. F．But they seemed to have some problems. G．I am so sorry for the inconvenience caused. 【答案】25．A 26．E 27．F 28．G 29．D 【导语】本文是一篇店员和顾客的对话。顾客向店员投诉自己所买的书存在的问题。 25．根据“Good morning, madam. (早上好，女士。)”可知，这是员工和顾客打招呼，打招呼之后应询问顾客的需求。选项A“我能为你做些什么？”符合语境。故选A。 26．根据后文“I bought the two books several days ago. (几天前我买两本书。)”以及“One book was misprinted. And there were some pages missing in the other. (其中一本书印错了。另一本书少了几页。)”可知，顾客是来反映问题的。选项E“我来投诉的。”符合语境。故选E。 27．根据后文“What are the problems? (问题是什么？)”可知，此处顾客在具体阐述书存在的问题。选项F“但他们似乎有些问题。”符合语境。故选F。 28．根据前文“One book was misprinted. And there were some pages missing in the other. (其中一本书印错了。另一本书少了几页。)”可知，顾客指出书的问题，工作人员对于给顾客带来的不便应该表示歉意。选项G“给您带来的不便，我深感抱歉。”符合语境。故选G。 29．根据“After a few minutes (几分钟后)”以及“We’ve exchanged the books for you. (我们已经为你换好书了。)”可知，工作人员完成换书后对等待的顾客表示感谢。选项D“感谢你的耐心。”符合语境。故选D。 四、翻译（共5题，每小题4分，共20分） 30．I apologize for any inconvenience caused by our mistake. ______________________________________________________________________________ 【答案】对于我们的错误造成的任何不便，我深表歉意。 【详解】考查陈述句和非谓语动词。I：我，作主语；apologize for：为……道歉，作谓语；any inconvenience：任何不便，作宾语；caused by our mistake：由我们的错误造成的，过去分词作后置定语修饰“any inconvenience”。故本句译为：对于我们的错误造成的任何不便，我深表歉意。 31． The staff apologized for the inconvenience. ______________________________________________________________________________ 【答案】工作人员为造成的不便道歉了。 【详解】考查句子结构及固定短语。The staff：工作人员，作主语；apologized for： 为……道歉，作谓语；the inconvenience：造成的不便，作宾语。故本句翻译为：工作人员为造成的不便道歉了。 32．Yuan Longping provided a solution to worldwide hunger. ______________________________________________________________________________ 【答案】袁隆平为全球饥饿问题提供了一个解决方案。 【详解】考查陈述句。Yuan Longping：袁隆平，作主语；provided：提供，作谓语；a solution to worldwide hunger：解决世界饥饿问题的方法，作宾语。故本句译为：袁隆平为全球饥饿问题提供了一个解决方案。 33．____________________, the panda is in danger of becoming extinct. 众所周知，熊猫濒临灭绝。 【答案】As is known to all 【详解】考查as引导非限制性定语从句。根据汉语提示可知，“众所周知”：as is known to all，as是关系代词引导非限制性定语从句，指代后面一整个句子“the panda is in danger of becoming extinct”所表示的这件事，位于句首首字母要大写。故填As is known to all。 34．________, a new library will be built here. 据报纸报道，这里将建一座新图书馆。 【答案】As is reported in the newspaper 【详解】考查非限制性定语从句。根据汉语提示可知，“据报纸报道”：As is reported in the newspaper，“as”引导非限制性定语从句指代后面整个主句的内容；“报道”是“is reported”为被动语态，符合“报道”这一动作的被动含义；“报纸上”是“in the newspaper”明确了报道的载体，as位于句首首字母大写。故答案为As is reported in the newspaper。 五、书面表达（20分） 35．你是售后服务部员工李明。请根据客户的投诉邮件及给出的提示，写一封邮件回复客户。You are a staff of the after-sales service department. Write back to the customer according to the customer’s complaint email and the notes given below.    New messageTo whom may concern, My name is Wang Hua. I am writing this letter to complain that there is something wrong with the phone I bought in your store a week ago. Everything was good at the beginning, but 2 days ago I could neither take pictures nor receive messages with this cellphone. I’ve tried to turn off the phone and restart it but it still doesn’t work. I am writing to ask for an immediate repair or a free replacement of the cellphone. Wang Hua Notes: 1. Make an apology 2. Solutions: (1) ask the customer to bring the phone back to the store to have a check (2) if the problem is serious, replace the phone for free (3) give the customer a gift card 3. Follow-up: inform the customer that if there is any problem, call 888-888888 写作要求 : （1）词数不少于 80词。 （2）鼓励紧扣主题的适当发挥。 （3）可适当增加细节, 以使行文连贯。 From: xxxxxxx@163. com To: yyyyyyyy@163. com Date: 3:00p. m. , Monday, February 2th, 2026 Subject: Reply to your complaint _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 【答案】例文： Dear Mr./Ms. Wang, Thank you for writing to us. We are very sorry to hear about the problem with your phone. We apologize for any trouble this has caused you. To solve this issue, we suggest that you bring your phone back to our store. Our technicians will check it carefully. If the problem is serious, we will replace your phone for free. Also, to show our apology, we would like to give you a gift card for our store. After the repair or replacement, if you have any other questions, please feel free to call us at 888-888888. We are always here to help. We look forward to seeing you soon. Best regards,                                      Li Ming After-sales Service Department 【导语】本篇书面表达属于应用文。 李明是售后服务部员工，他根据客户的投诉邮件及给出的提示，写了一封邮件回复客户。 【详解】1.词汇积累 问题：issue→ problem 想要：would like to→ want to 替换：replace→ displace 礼物：gift→ present 2.句式拓展 简单句变复合句 原句：Also, to show our apology, we would like to give you a gift card for our store. 拓展句：Also, we would like to give you a gift card for our store so that we can show our apology. 【点睛】【高分句型1】If the problem is serious, we will replace your phone for free. (运用了if引导的条件状语从句) 【高分句型2】To solve this issue, we suggest that you bring your phone back to our store. (运用了that引导的宾语从句) 学科网（北京）股份有限公司 ( 1 )原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：本套试卷紧扣《英语 基础模块3》（高教版第三版）教材，以教材单元为基准精准覆盖核心考点。 每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计4份综合测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 基础模块3》（高教版第三版）《单元过关卷》 Unit 4 Customer Service （B卷·能力提升） 考试时间：90分钟 满分：100分 班级 姓名 学号 成绩 一、单项选择（共15小题，每小题2分，共30分） 从每小题所给的四个选项中，选出一个可以填入空白处的最佳选项。 1．—I had a fight with my cousin and I want to express my ________ to him. —That’s it. A sincere one can help you two make up soon. A．shock B．worry C．anger D．apology 2．She is ________ with others. Everyone likes to make friends with her. A．sincere B．angry C．strict D．nervous 3．The problem is difficult. We need to find a ________. A．solution B．decision C．purpose D．pressure 4．This year, ________ the growing popularity of cherry blossoms, the number of people coming to Kunming is much larger than that of last year. A．result in B．pass by C．due to D．lead to 5．As a policeman, Tom’s father is too busy to play with him __________ he expects to. A．even though B．so that C．as soon as D．as long as 6．________ you’ve finished your homework, you may go out and play. A．Since B．Before C．Unless D．Although 7．We should keep our hearts open ________ we can find more and more chances to get to know more people and their cultures. A．so that B．as soon as C．as long as D．even though 8．She always takes careful notes in class ________ she may review them from time to time. A．in order that B．in order to C．because of D．rather than 9．The children continued playing in the park, ________ it was getting dark. A．because of B．what’s more C．instead of D．even though 10．—Why do you suggest we visit the Anfield Stadium? —________ you’re a football fan or not, it gives you a real taste of the city’s passion. A．As if B．Even though C．Whether D．However 12．My sister learns a lot about the history of Anhui ______ she can become a tour guide in the near future. A．if B．until C．though D．in order that 13．Xu Dawei wants to pass the Civilian Mobile Library on to his son ______ it can stay open forever. A．before B．although C．so that D．even if 14．—Excuse me, I want to complain about the goldfish I bought yesterday. —________ A． What’s the problem? B．Yes, certainly. C．I’m afraid you can’t. D．How could you do that? 15．—Excuse me, I want to complain about the goldfish I bought yesterday. —________ A．I’m afraid you can’t. B．Yes, certainly. C．What’s the problem? D．How could you do that? 第二节 语言应用（共5题，每小题2分，共10分） 根据图片所提供的信息，从三个选项中选出可以填入空白处的最佳选项。 16．This product is most likely to ________. A．be good for adults B．strong bones C．support the growth of kids 17．According to this sign, we can ________ some goods. A．throw away B．produce C．reuse 18．Tom wants to have a large cup drink, but he has only $2.5. He’d better buy ________. A．a large choc milk B．a small choc milk C．a large milk 19．What kind of meat is this according to the packaging? A．Pork. B．Steak. C．Chicken. 20．When you see this sign, you can take the thing ________. A．with money B．without money C．with bill 二、阅读理解（共4小题，每小题2.5分，共10分） 阅读下列短文，根据短文内容从每小题所给的四个选项中，选出一个最佳选项。 Good Start Student’s English Dictionary 5th Edition is the bestselling English — Chinese dictionary for English learners in China. It builds your English vocabulary better than ever before and leads the way to more confident communication in English. Compared to the 4th edition, this new edition has made a lot of changes: ·It adds as many as 1,000 new words. ·It includes more words from traditional Chinese culture, such as jiaozi, Tai Chi, Kungfu, and the Dragon Boat Festival. ·It uses larger font sizes for easier reading. You can enjoy a 25% discount until November 31st. 21．What is the name of the product? A．Good Start Student’s English — Chinese Dictionary 4th Edition. B．Good Start Student’s English Dictionary 4th Edition. C．Good Start English — Chinese Dictionary 5th Edition. D．Good Start Student’s English Dictionary 5th Edition. 22．The new edition has ________ more new words than the older edition. A．600 B．800 C．1,000 D．1,200 23．Which of the following words is NOT from traditional Chinese culture? A．Tai Chi. B．Kungfu. C．Jiaozi. D．Brunch. 24．Where can you see this passage? A．In a supermarket. B．In a restaurant. C．In a bookstore. D．In a bank. 三、补全对话（共5小题，每小题2分，共10分） 根据对话内容，从文后选择恰当的选项补全对话，其中有两项多余。 Staff: Good morning, madam. ____25____. Customer: ____26____. I bought the two books several days ago. ____27____. Staff: What are the problems? Customer: One book was misprinted. And there were some pages missing in the other. Staff: ____28____.Would you like to have them refunded or exchanged? Customer: Exchanged, please. (After a few minutes) Staff: ____29____. We’ve exchanged the books for you. Customer: Thank you. Staff: It’s my pleasure. Sorry again for the trouble. A．What can I do for you? B．Is it convenient for you? C．I want to buy some books. D．Thank you for your patience. E．I’m coming to make a complaint. F．But they seemed to have some problems. G．I am so sorry for the inconvenience caused. 四、翻译（共5题，每小题4分，共20分） 30．I apologize for any inconvenience caused by our mistake. ______________________________________________________________________________ 31． The staff apologized for the inconvenience. ______________________________________________________________________________ 32．Yuan Longping provided a solution to worldwide hunger. ______________________________________________________________________________ 33．____________________, the panda is in danger of becoming extinct. 众所周知，熊猫濒临灭绝。 34．________, a new library will be built here. 据报纸报道，这里将建一座新图书馆。 五、书面表达（20分） 35．你是售后服务部员工李明。请根据客户的投诉邮件及给出的提示，写一封邮件回复客户。You are a staff of the after-sales service department. Write back to the customer according to the customer’s complaint email and the notes given below.    New messageTo whom may concern, My name is Wang Hua. I am writing this letter to complain that there is something wrong with the phone I bought in your store a week ago. Everything was good at the beginning, but 2 days ago I could neither take pictures nor receive messages with this cellphone. I’ve tried to turn off the phone and restart it but it still doesn’t work. I am writing to ask for an immediate repair or a free replacement of the cellphone. Wang Hua Notes: 1. Make an apology 2. Solutions: (1) ask the customer to bring the phone back to the store to have a check (2) if the problem is serious, replace the phone for free (3) give the customer a gift card 3. Follow-up: inform the customer that if there is any problem, call 888-888888 写作要求 : （1）词数不少于 80词。 （2）鼓励紧扣主题的适当发挥。 （3）可适当增加细节, 以使行文连贯。 From: xxxxxxx@163. com To: yyyyyyyy@163. com Date: 3:00p. m. , Monday, February 2th, 2026 Subject: Reply to your complaint _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 学科网（北京）股份有限公司 ( 1 )原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $