4.3 Customer Service（Reading and Writing）-《英语基础模块3》（高教版第三版）《一课一练》（原卷版+解析版）

编写说明：基于中职学生英语知识不牢固、学习内驱力不够的学情特点，为了更好地提高学生的学习效率，辅助教师们抓好课前、课中、课后三个教学环节，本专辑深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合全国职教高考命题特色的【全国通用】《英语 基础模块3》（高教版第三版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版第三版） Unit 4 Customer Service（Reading and Writing）的课前预习和课堂检测。 《英语 基础模块3》（高教版第三版） Unit 4 Customer Service 一课一练（18） Reading and Writing 【课前预习】 一、重点单词 1．________ v. 投递，运送→________ n. 递送，投递 2．________ v. 推迟；延期；延迟 3．________ n. 单子 4．________ n. 传单；小册子 5．________ adj. 衷心的；诚挚的→________ n. 真诚；真挚 6．________ n. 道歉→________ v. 道歉；谢罪 7．________ n. 解决办法→________ v. 解决；处理 8．________ v. 安排；筹备→________ n. 安排；筹备 9．________ n. 要求；请求 10．________ v. 减少；降低→________ n. 减小；降低 11．________ v. 承诺；许诺 12．________ adj. 粗心大意的→________ n. 粗心大意 13．________ v. 提到；谈到 二、重点短语 14．________ 由于；应归于 15．________ 负责；主管 16．________ 尽某人最大的努力做某事 17．________ 解决；算出 18．________ 确信；证实 19．________ 虽然，即使 20．________ 在将来 21．________ 补偿，弥补 22．________ 发送；派遣 【课堂检测】 三、词汇拼写 23．He often delays ________ (send) e-mails because he is always very busy. 24．I think you owe me an ________ (apologize) young lady! 25．We made ________ (arrange) for the meeting. 26．They made a request ________ further aid. 27．This is the same book ________ I lost last week. 28．We promise to ________(递送) within 48 hours. 29．Skill comes only with practice, ________ (耐心) and persistence. 30．If it doesn’t fit, take it back and the store will ______ (调换)it. 四、单项选择 31．The teacher still spoke very loudly ______ he had a sore throat. A．so that B．as soon as C．as long as D．even though 32．He always delays ________ his homework after school. A．do B．doing C．does D．to do 33．His mistake was ____________ youth and inexperience. A．as if B．because C．due to D．even if 34．It happened ______ she was out when we called. A．when B．that C．how D．where 35．He ________ the company after his father died. A．in charge of B．charged with C．charged for D．took charge of 五、阅读理解 Do you like music in stores? People call it background music. Background music first found its way in shops and restaurants in the US, but it soon became popular in other parts of the world. Now many stores like to play this kind of music. Why do they use it? Well, because they want to make customers stay longer. Then customers may buy things if they stay longer. In fact, some background music is soft. However, some background music is too loud. Many customers don’t like any background music. When they hear it, they may get angry and walk out of the shop. According to a study, 75% of the customers care about the background music when they go into a store. If they like the music, they’ll stay longer and they’ll come to the store again. However, 50% of the customers will leave the store because they don’t like the music. They even say that they may not return to the store again. So stores should choose a proper (合适的) “sound” for their customers. The proper background music is a good way to attract more customers. So it’s important for store and restaurant owners to be more careful with their background music. Some restaurant owners even say that background music is more important than the taste. 36．Which of the following places used background music in the US at first? ① hospitals    ② stores    ③ schools    ④ restaurants A．①② B．②③ C．②④ D．①③ 37．Many stores and restaurants like to use background music because ________. A．they want to make their customers happy B．every customer enjoys listening to music C．they hope the music can help with their business D．the music makes their places look more beautiful 38．The underlined word “attract” might mean ________ in Chinese. A．解释 B．吸引 C．奖励 D．模仿 39．Which one is true? A．All customers like background music when they are in the store. B．75% of the customers will leave the store because they don’t like the music. C．If the customers like the music, they’ll stay longer in the store. D．It’s not necessary for the store owners to choose proper music. 40．What’s the best title of the passage? A．Talk More with Customers B．Make Customers Happy C．Buy Things in Proper Ways D．Use Background Music Properly 六、书面表达 41．假如你叫李华，请你就本校食堂存在的问题给校长写一封投诉信。内容包括： 1. 投诉的原因； 2. 投诉的具体问题； 3. 提出合理的建议。 注意： 1. 词数80–120左右； 2. 可以适当增加细节，使行文连贯。 __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $ 编写说明：基于中职学生英语知识不牢固、学习内驱力不够的学情特点，为了更好地提高学生的学习效率，辅助教师们抓好课前、课中、课后三个教学环节，本专辑深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合全国职教高考命题特色的【全国通用】《英语 基础模块3》（高教版第三版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版第三版） Unit 4 Customer Service（Reading and Writing）的课前预习和课堂检测。 《英语 基础模块3》（高教版第三版） Unit 4 Customer Service 一课一练（18） Reading and Writing 【课前预习】 一、重点单词 1．________ v. 投递，运送→________ n. 递送，投递 2．________ v. 推迟；延期；延迟 3．________ n. 单子 4．________ n. 传单；小册子 5．________ adj. 衷心的；诚挚的→________ n. 真诚；真挚 6．________ n. 道歉→________ v. 道歉；谢罪 7．________ n. 解决办法→________ v. 解决；处理 8．________ v. 安排；筹备→________ n. 安排；筹备 9．________ n. 要求；请求 10．________ v. 减少；降低→________ n. 减小；降低 11．________ v. 承诺；许诺 12．________ adj. 粗心大意的→________ n. 粗心大意 13．________ v. 提到；谈到 【答案】 1． deliver delivery 2．delay 3．sheet 4．leaflet 5． sincere sincerity 6． apology apologize 7． solution solve 8． arrange arrangement 9．request 10． reduce reduction 11．promise 12． careless carelessness 13．mention 二、重点短语 14．________ 由于；应归于 15．________ 负责；主管 16．________ 尽某人最大的努力做某事 17．________ 解决；算出 18．________ 确信；证实 19．________ 虽然，即使 20．________ 在将来 21．________ 补偿，弥补 22．________ 发送；派遣 【答案】14．due to 15．in charge of 16．try one’s best to do sth. 17．work out 18．make sure 19．even though 20．in the future 21．make up for 22．send out 【课堂检测】 三、词汇拼写 23．He often delays ________ (send) e-mails because he is always very busy. (单词适当形式填空) 【答案】sending 【详解】考查构词法和句子成分。句意：他经常延迟发送电子邮件，因为他总是很忙。delay：推迟，延期，其后面的动词往往用动名词作宾语，send“发送”，动词，加词缀“ing”变成动名词“sending”。故填sending。 24．I think you owe me an ________ (apologize) young lady!(单词适当形式填空) 【答案】apology 【详解】考查名词。句意：我认为你欠我一个道歉，年轻女士！固定搭配owe sb. an apology意为“欠某人一个道歉”，根据“I think you owe me an”可知，空处应用名词的单数形式，apologize的名词形式为apology。故填apology。 25．We made ________ (arrange) for the meeting. (单词适当形式填空) 【答案】arrangements 【详解】考查名词和构词法。句意：我们为会议做了安排。分析句子结构可知，“made”为谓语动词，后面需要接名词作宾语；arrange动词“安排”，后加词缀“ment”变为名词“arrangement (安排)”，且常用复数形式“arrangements”表示“安排、筹备”，符合语境“make arrangements for ... (为……做安排)”。故填arrangements。 26．They made a request ________ further aid. (根据英意填空) 【答案】for 【详解】考查固定搭配。句意：他们要求进一步援助。固定搭配“make a request for sth.”意为“要求某事，请求某事”，符合题意。故填for。 27．This is the same book ________ I lost last week. (根据英意填空) 【答案】as 【详解】考查定从关系词。句意：这和我上周丢失的那本书一样。分析句子结构可知，“ ... I lost last week”为定语从句，修饰先行词book，关系词从句中作宾语，先行词前有the same修饰，构成“the same ... as ...”结构，所以用关系代词as引导。故填as。 28．We promise to ________(递送) within 48 hours. (汉语提示填空) 【答案】deliver 【详解】考查动词不定式。句意：我们承诺在48小时内递送。根据中文提示可知，“递送”对应的英文是“deliver”，“promise to do sth.”是固定用法，所以动词不定式符号to后用动词原形。故填deliver。 29．Skill comes only with practice, ________ (耐心) and persistence. (汉语提示填空) 【答案】patience 【详解】考查名词。句意：技能只有通过练习、耐心和坚持才能获得。“耐心”对应的英语名词是“patience”，为不可数名词，与“practice”“persistence”并列作介词“with”的宾语。故填patience。 30．If it doesn’t fit, take it back and the store will ______ (调换)it. (汉语提示填空) 【答案】exchange 【详解】考查动词。句意：如果它不合适，把它拿回去，商店会给你调换。“调换”对应的英语动词是“exchange”，情态动词“will”后接动词原形。故填exchange。 四、单项选择 31．The teacher still spoke very loudly ______ he had a sore throat. A．so that B．as soon as C．as long as D．even though 【答案】D 【详解】考查连词辨析。句意：尽管老师喉咙痛，他说话仍然很大声。A. so that以便、为了；B. as soon as一……就……；C. as long as只要；D. even though尽管、即使。根据“The teacher still spoke very loudly”和“he had a sore throat”可知，前后句存在让步关系，即尽管喉咙痛，仍大声说话，用even though。故选D。 32．He always delays ________ his homework after school. A．do B．doing C．does D．to do 【答案】B 【详解】考查非谓语动词。句意：他总是在放学后拖延做作业。delay doing“拖延做某事”，所以横线上是动名词。故选B。 33．His mistake was ____________ youth and inexperience. A．as if B．because C．due to D．even if 【答案】C 【详解】考查短语词义辨析。句意：他的错误是由于年轻和缺乏经验。A. as if好像（后接句子）；B. because因为（后接句子）；C. due to由于（后接名词、代词等）；D. even if即使（后接句子）。根据“youth and inexperience”是名词短语，表示犯错的原因，故用“due to”后接名词性成分表原因。故选C。 34．It happened ______ she was out when we called. A．when B．that C．how D．where 【答案】B 【详解】考查连词辨析。句意：我们打电话时，她正好出去了。“It happened that ...”是固定句型，意为“碰巧……”，其中it是形式主语，that引导的从句是真正的主语，故用that。故选B。 35．He ________ the company after his father died. A．in charge of B．charged with C．charged for D．took charge of 【答案】D 【详解】考查动词短语辨析。句意：他父亲去世后，他掌管了公司。 A. in charge of负责，掌管，介词短语；B. charged with被指控犯有……罪；C. charged for要求……支付费用；D. took charge of接管，负责，动词短语。 分析句子结构可知，此处缺少谓语动词，根据下文“the company after his father died”可知，空处表示他“接管”了公司，D选项符合句意。故选D。 五、阅读理解 Do you like music in stores? People call it background music. Background music first found its way in shops and restaurants in the US, but it soon became popular in other parts of the world. Now many stores like to play this kind of music. Why do they use it? Well, because they want to make customers stay longer. Then customers may buy things if they stay longer. In fact, some background music is soft. However, some background music is too loud. Many customers don’t like any background music. When they hear it, they may get angry and walk out of the shop. According to a study, 75% of the customers care about the background music when they go into a store. If they like the music, they’ll stay longer and they’ll come to the store again. However, 50% of the customers will leave the store because they don’t like the music. They even say that they may not return to the store again. So stores should choose a proper (合适的) “sound” for their customers. The proper background music is a good way to attract more customers. So it’s important for store and restaurant owners to be more careful with their background music. Some restaurant owners even say that background music is more important than the taste. 36．Which of the following places used background music in the US at first? ① hospitals    ② stores    ③ schools    ④ restaurants A．①② B．②③ C．②④ D．①③ 37．Many stores and restaurants like to use background music because ________. A．they want to make their customers happy B．every customer enjoys listening to music C．they hope the music can help with their business D．the music makes their places look more beautiful 38．The underlined word “attract” might mean ________ in Chinese. A．解释 B．吸引 C．奖励 D．模仿 39．Which one is true? A．All customers like background music when they are in the store. B．75% of the customers will leave the store because they don’t like the music. C．If the customers like the music, they’ll stay longer in the store. D．It’s not necessary for the store owners to choose proper music. 40．What’s the best title of the passage? A．Talk More with Customers B．Make Customers Happy C．Buy Things in Proper Ways D．Use Background Music Properly 【答案】36．C 37．C 38．B 39．C 40．D 【导语】本文是一篇说明文。文章主要介绍了背景音乐的起源、使用原因、影响及选择建议。 36．细节理解题。根据第一段中“Background music first found its way in shops and restaurants in the US. (背景音乐最初在美国的商店和餐馆出现)”可知，背景音乐最初在美国的商店和餐馆出现，因此②④正确。故选C。 37．细节理解题。根据第二段中“Why do they use it? Well, because they want to make customers stay longer. Then customers may buy things if they stay longer. (他们为什么要用它？嗯，因为他们想让顾客停留更长时间。如果顾客停留更长时间，他们可能会买东西。)”可知，许多商店和餐馆喜欢使用背景音乐是因为他们希望音乐能帮助他们的生意。故选C。 38．词句猜测题。根据最后一段中“The proper background music is a good way to attract more customers. (合适的背景音乐是吸引更多顾客的好方法。)”可知，合适的背景音乐是吸引更多顾客的好方法，因此“attract”在此处的意思是“吸引”。故选B。 39．细节理解题。根据第三段中“If they like the music, they’ll stay longer and they’ll come to the store again. (如果他们喜欢音乐，他们会待得更久，还会再来商店。)”可知，如果顾客喜欢音乐，他们会在商店里待得更久。故选C。 40．主旨大意题。文章主要讲述了背景音乐在商店和餐馆中的使用及其对顾客行为的影响，强调了选择合适背景音乐的重要性。因此，本文的最佳标题是“Use Background Music Properly (合理使用背景音乐)”。故选D。 六、书面表达 41．假如你叫李华，请你就本校食堂存在的问题给校长写一封投诉信。内容包括： 1. 投诉的原因； 2. 投诉的具体问题； 3. 提出合理的建议。 注意： 1. 词数80–120左右； 2. 可以适当增加细节，使行文连贯。 ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 【答案】例文： Dear Headmaster, I’m Li Hua, a Senior 2 student. I venture to write you a letter to complain about the poor service of our canteen. What students complain about most is the poor quality of the food. The steam bread is often cold and the vegetables are overcooked. With the declining quality of the canteen, it is intolerable for us students to meal at school. In addition, compared with take-out food, the price of the food in our canteen is so high that many poor students are burdened heavily. Worst still, tableware that isn’t sanitized is used from time to time, and some students get ill as a result of it. I strongly recommend that you should improve the quality of the food and cook some simple dishes for the poor students so that they can afford the expense. I would appreciate it if you could take my complaint seriously. Yours sincerely, Li Hua 【导语】本篇书面表达属于应用文。李华就学校食堂存在的问题给校长写了一封投诉信。 【详解】1.词汇积累 食堂：canteen→ dining room 无法忍受的：intolerable→ unbearable 建议：recommend→ suggest 负担得起：afford→ serve 2.句式拓展 简单句变复合句 原句：I venture to write you a letter to complain about the poor service of our canteen. 拓展句：I venture to write you a letter because I want to complain about the poor service of our canteen. 【点睛】【高分句型1】In addition, compared with take-out food, the price of the food in our canteen is so high that many poor students are burdened heavily. (运用了that引导的结果状语从句) 【高分句型2】I strongly recommend that you should improve the quality of the food and cook some simple dishes for the poor students so that they can afford the expense. (运用了 that引导的宾语从句和so that引导的目的状语从句) 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $