4.2 Customer Service（Warming up；Listening and Speaking）-《英语 基础模块3》（高教版第三版）《一课一练》（原卷版+解析版）

编写说明：基于中职学生英语知识不牢固、学习内驱力不够的学情特点，为了更好地提高学生的学习效率，辅助教师们抓好课前、课中、课后三个教学环节，本专辑深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合全国职教高考命题特色的【全国通用】《英语 基础模块3》（高教版第三版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版第三版）Unit 4 Customer Service（Warming up；Listening and Speaking）的课前预习和课堂检测。 《英语 基础模块3》（高教版第三版） Unit 4 Customer Service 一课一练（17） Warming up；Listening and Speaking 【课前预习】 一、重点单词 1．________ n.电池 2．________ n.不便，麻烦→________ n.方便，便利 3．________ v.检查，核对 4．________ v.调换，更换 5．________ v.充电 6．________ n.道歉→________ v.道歉，谢罪 7．________ v.退还；退款；偿还 8．________ adj.空白的 9．________ n.发票，收据 10．________ n.保证，担保 11．________ adv.立即，马上 12．________ n.耐心；耐性→________ adj.能忍耐的，有耐心的 【答案】 1．battery 2． inconvenience convenience 3．check 4．exchange 5．charge 6． apology apologize 7．refund 8．blank 9．receipt 10．guarantee 11．immediately 12． patience patient 二、重点短语 13．_______   抱怨 14．_______   在保修期内 15．_______   以便；所以 16．_______   处理；涉及 17．_______   抱怨 18．_______   即使；虽然 19．_______   立刻，很快 【答案】13．complain about 14．under guarantee 15．so that 16．deal with 17．make a complaint 18．even if 19．in no time 【课堂检测】 三、词汇拼写 20．Do actors complain ________ your approach? 【答案】about 【详解】考查介词和动词短语。句意：演员们会抱怨你的做法吗？根据句意可知，固定短语complain about表示“抱怨”，此处应是介词。故填about。 21．I’d like to exchange some pounds ________ dollars. 【答案】for 【详解】考查介词与固定搭配。句意：我想把一些英镑兑换成美元。 “exchange...for...”是固定短语，意为“把……兑换成……”。故填for。 22．The police are going to charge him ________ murder. 【答案】with 【详解】考查介词。句意：警方准备指控他谋杀。固定搭配“charge sb. with (doing) sth.”意为“指控某人做某事”，符合题意。故填with。 23．We guarantee ________ (complete) our mission. 【答案】to complete 【详解】考查非谓语动词。句意：我们保证完成任务。固定搭配“guarantee to do sth.”意为“保证做某事”，to do不定式作宾语。故填to complete。 24．He got me ________ (post) the letter for him. 【答案】to post 【详解】考查非谓语动词。句意：他让我替他寄信。get sb. to do sth.表示“使某人做某事”，宾语me和动词post之间是主动关系，且动作post是将要做的事情，因此用to do不定式作宾语补足语。故填to post。 25．We apologize for any ________ (不便) caused during the repairs. 【答案】inconvenience 【详解】考查名词。句意：对于维修期间造成的不便，我们深表歉意。根据汉语提示和空格前的定冠词“the”可知，此处应用名词inconvenience，作介词“for”的宾语。故填inconvenience。 26．A full ________ (退款) will be given if the item is faulty. 【答案】refund 【详解】考查名词。句意：如果商品存在质量问题，将予以全额退款。根据汉语提示，空处应用refund。此处作主句主语，用名词，且前面有不定冠词修饰，用名词单数，故填refund。 27．I wrote her a ________ (收据) for the money. 【答案】receipt 【详解】考查名词。句意：我给她写了一张关于这笔钱的收据。receipt“收据”，根据“I wrote her a”可知，空处应用名词的单数形式。故填receipt。 四、单项选择 28．There is something wrong ________ my bike. A．on B．with C．to D．for 【答案】B 【详解】考查介词与句式搭配。句意：我的自行车出了点问题。“There is something wrong with ...”是固定句型，意为 “……出了问题 / 有毛病”。故选B。 29．Once again, I’m sorry for any ________ caused. A．convenience B．convenient C．inconvenience D．inconvenient 【答案】C 【详解】考查名词和形容词辨析。句意：对于造成的任何不便，我再次表示歉意。A. convenience方便，便利，名词；B. convenient方便的，便利的，形容词；C. inconvenience不便，麻烦，名词；D. inconvenient不便的，麻烦的，形容词。分析句子可知，空处应补充名词作介词for的宾语，结合句意可知，对于不便表示抱歉，应用inconvenience。故选C。 30．I’ve got a flat tire on my bike, so I should have it ________. A．repair B．repaired C．repairing D．to repair 【答案】B 【详解】考查非谓语动词。句意：我的自行车轮胎瘪了，所以我应该把它修好。“have sth. done”是固定结构，意为“使某事被做”，此处句中it指代自行车，与动词repair之间是被动关系，即自行车被修理，所以用过去分词 repaired作宾语补足语。故选B。 31．If you often complain ________ something, find the humor in it and have a laugh! A．for B．on C．about D．with 【答案】C 【详解】考查固定搭配。句意：如果你经常抱怨某件事，找到其中的幽默，开怀大笑吧！“complain about”是固定搭配，意为“抱怨”。故选C。 32．She has been charged ________ the attempted murder of her husband. A．of B．with C．for D．from 【答案】B 【详解】考查介词。句意：她被指控谋杀她丈夫未遂。固定短语charge sb. with sth.意为“指控某人犯有……罪”，空处应用介词with。故选B。 五、补全对话 A= Clerk: Miss Lu  B= Customer: Jack Green A: Morning! Is there anything I can do for you? B: Yes, please! ____33____ A: Yes, we do. What kind of room would you like? B: ____34____ A: OK. ____35____ B: Jack Green. A: How long will you be staying? B: One week. ____36____ A: Each night costs 320 RMB, but for a week stay, we can offer you 280 RMB． B: That’s great. Is breakfast included? A: Yes, it is. ____37____ B: OK. Here’s the money and the form. A: Thank you. Here’s your key. Enjoy your stay! A．And your name? B．Do you have any rooms available at the moment? C．How much is it for one night? D．A double room, please. E．How many persons? F．I’m here on business. G．Please fill in this form. 【答案】33．B 34．D 35．A 36．C 37．G 【分析】本对话主要围绕订房间展开，包括房间类型、价钱等信息。 33．由下句“Yes, we do. What kind of room would you like?”可知，此句是问对方有没有房间。B项“你们现在有空房吗”符合语境，故选B。 34．由上句“What kind of room would you like?”可知，此句是要回答要什么样的房间。D项“来个双人房间”符合语境，故选D。 35．由答语“Jack Green.”可知，此句是要问对方的名字是什么。A项“你的名字是什么”符合语境，故选A。 36．由答语“Each night costs 320 RMB, but for a week stay, we can offer you 280 RMB”可知，此句是在问多少钱。C项“一晚多少钱”符合语境，故选C。 37．由答语“Here’s the money and the form.”可知，此句是要对方填表格。G项“请填这张表格”符合语境，故选G。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $ 编写说明：基于中职学生英语知识不牢固、学习内驱力不够的学情特点，为了更好地提高学生的学习效率，辅助教师们抓好课前、课中、课后三个教学环节，本专辑深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合全国职教高考命题特色的【全国通用】《英语 基础模块3》（高教版第三版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版第三版）Unit 4 Customer Service（Warming up；Listening and Speaking）的课前预习和课堂检测。 《英语 基础模块3》（高教版第三版） Unit 4 Customer Service 一课一练（17） Warming up；Listening and Speaking 【课前预习】 一、重点单词 1．________ n.电池 2．________ n.不便，麻烦→________ n.方便，便利 3．________ v.检查，核对 4．________ v.调换，更换 5．________ v.充电 6．________ n.道歉→________ v.道歉，谢罪 7．________ v.退还；退款；偿还 8．________ adj.空白的 9．________ n.发票，收据 10．________ n.保证，担保 11．________ adv.立即，马上 12．________ n.耐心；耐性→________ adj.能忍耐的，有耐心的 二、重点短语 13．_______   抱怨 14．_______   在保修期内 15．_______   以便；所以 16．_______   处理；涉及 17．_______   抱怨 18．_______   即使；虽然 19．_______   立刻，很快 【课堂检测】 三、词汇拼写 20．Do actors complain ________ your approach? 21．I’d like to exchange some pounds ________ dollars. 22．The police are going to charge him ________ murder. 23．We guarantee ________ (complete) our mission. 24．He got me ________ (post) the letter for him. 25．We apologize for any ________ (不便) caused during the repairs. 26．A full ________ (退款) will be given if the item is faulty. 27．I wrote her a ________ (收据) for the money. 四、单项选择 28．There is something wrong ________ my bike. A．on B．with C．to D．for 29．Once again, I’m sorry for any ________ caused. A．convenience B．convenient C．inconvenience D．inconvenient 30．I’ve got a flat tire on my bike, so I should have it ________. A．repair B．repaired C．repairing D．to repair 31．If you often complain ________ something, find the humor in it and have a laugh! A．for B．on C．about D．with 32．She has been charged ________ the attempted murder of her husband. A．of B．with C．for D．from 五、补全对话 A= Clerk: Miss Lu  B= Customer: Jack Green A: Morning! Is there anything I can do for you? B: Yes, please! ____33____ A: Yes, we do. What kind of room would you like? B: ____34____ A: OK. ____35____ B: Jack Green. A: How long will you be staying? B: One week. ____36____ A: Each night costs 320 RMB, but for a week stay, we can offer you 280 RMB． B: That’s great. Is breakfast included? A: Yes, it is. ____37____ B: OK. Here’s the money and the form. A: Thank you. Here’s your key. Enjoy your stay! A．And your name? B．Do you have any rooms available at the moment? C．How much is it for one night? D．A double room, please. E．How many persons? F．I’m here on business. G．Please fill in this form. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $